GAT_00: Let's do a little math.
Pocket Ninja: Why does being on hold even matter?
NewportBarGuy: Pocket Ninja: Why does being on hold even matter?I have had to deal with most govt. agencies, drug companies, insurance companies... If you mash the 0 button you will most likely (90% of the time) get a person to speak with. I know some companies have nuked that option, but most haven't.
GAT_00: Let's do a little math. Let's assume a lifespan of 80 years. So that's 0.5375 days/year, or 774 minutes. Average out to every day, and that's 2 minutes, 7 seconds every day on hold. That seems unlikely.
Oafmeel: Study was sponsored by the VA department of motor vehicles...CSB: when calling some bland government office, the recording brightly informed me my waiting time would be...(insert bored grunt here) minutes, and i was very important. Phone must Volgon inventions...
Slu: Who in the hell calls an airline to confirm a flight, as stated in TFA? The reason we have to hold is because of idiots that call for stupid shiat like this in the first place.
Bomb Head Mohammed: NewportBarGuy: Pressing 0 usually works for me.Fark Business School case study: [ take it or leave it, i dont care ]My business caters to a somewhat tech savvy/well off demographic internationally. If we've learned anything, it's that our american customers always believe themselves to be exceptional, whether they admit to it or not. For example, this is why on any given airline flight in the USA, you have half the flight with special requests, be it their kosher gluten free whatever meal or special consideration for some claimed medical condition that should award them the better seat or more carry-on capacity or whatever. good or bad, it's how americans are - people who spend so much time as consumers that gaming the system has become part of the system for them.this is true, by the way, even if the net costs of such activities are quite high "dead weight" - there's a good reason why the US's "discount airline", Southwest, is typically 4-10 times more expensive than Ryanair for similar routes and those credit card "rewards" in total do have a cost if *everybody* gets them.But I digress. The point is this: our USA telephone systems are actually designed knowing damn well that very many an american considers himself , or rather, acts as an entitled little snowflake who has some god given right to jump the queue (the others waiting on hold are not as important as you, after all!). the whole customer service flow is based on an "expectation of special/exceptional treatment" that americans have. while I am an american, i've been living abroad long enough that it took me some time to really comprehend this cultural thing and while occasionally i biatch and moan about the costs involved, well, we still make money so I can't complain too much.and of course the ultimate irony is that many of those americans (not you necessarily) who routinely demand special treatment are more or less blind to it and in fact often themselves biatch about others who receive ...
Bomb Head Mohammed: The point is this: our USA telephone systems are actually designed knowing damn well that very many an american considers himself , or rather, acts as an entitled little snowflake who has some god given right to jump the queue (
Bomb Head Mohammed: Vegan Meat Popsicle: Bomb Head Mohammed: The point is this: our USA telephone systems are actually designed knowing damn well that very many an american considers himself , or rather, acts as an entitled little snowflake who has some god given right to jump the queue (If you're regularly having that problem then what you've really designed is a shiatty phone system and call center that's not capable of handling the expected capacity. But, no, you keep pretending that saying "people who paid for something and expect service in return for their outlay are entitled jerkasses" is anything but utterly retarded.But here's the problem with your theory. thousands of europeans and others throughout the world use the same "shiatty" support/service system every day with a 1%-3% "request to talk to customer service" rate, while the number is closer to 20-30% for americans. I look forward to your speculative rationalization as a followup to your speculative rationalization as to our "shiatty phone system." I'm glad that you were able to define that we are 'retarded' and incompetent engineers or whatever you're on about.I want to make clear: I'm not critizing americans. being overdemanding snowflake customers (and, as you've illustrated, rude know it alls who have the instant ability to come to definite conclusions "retarded", "shiatty") based on the flimsiest of understanding-- is what americans do. I can no more criticize this than I can criticize a bear for shiatting in the woods and not a toilet - it's just the way things are. but, it's just a shame since, as i said, the net result is higher costs for the american consumer.. because they feel they have a god given RIGHT to speak to somebody, even if actually if they had a modicum of patience they would have found out that the automated services work well. In the UK, for example, I routinely run into phone systems that say "If you'd like to do this, please log into your account online, click on x and y. thank you ...
cameroncrazy1984: Fark the Huffington Post and their autoplay bullsh*t.
Slu: Who in the hell calls an airline to confirm a flight, as stated in TFA? The reason we have to hold is because of idiots that call for stupid shiat like this in the first place. These must be the same idiots that take 15 minutes when they check in for a flight. What in the hell are you talking about at the desk?!?!?
engrishmajor: The last time I called a company and got the "hold" message, I was given the option to leave my number and have someone call me back when the opportunity to speak with someone opened up. I chose this option, and it worked like a charm. A real person called me back and I was able to resolve my issue fairly quickly. I thought it was a pretty good service.
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