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(Mother Nature Network)   That's a real nice restaurant you've got here. It would be a shame if somebody wrote a horrible review of it on Yelp   (mnn.com) divider line 159
    More: Interesting, Yelp, TripAdvisor, negative one  
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18779 clicks; posted to Main » on 23 Jan 2013 at 11:41 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Pud [TotalFark]
2013-01-23 10:02:47 AM
t1.gstatic.com

Give me a second chance. Just try my burger ....TRY MY BURGER!!!
 
2013-01-23 10:09:27 AM
I had a few people threaten this, I would offer to pull the up the site for them.
 
2013-01-23 10:17:49 AM
I'm a frequent Yelper. I'm pretty sure I've gotten preferential treatment from certain restaurants I frequent because of the positive reviews I've left. That's not why I write a positive review of course. I like to give a good restaurant whatever help I can give it.
 
2013-01-23 10:20:01 AM
I have left negative reviews. I have left positive reviews. But mostly negative, because the anger is so much more palpable. They take your money, and play with your pocketbook, and your health.
 
2013-01-23 10:22:59 AM
Not exactly news... this has been out there for years.... this "stay at home" mom needs to get out of the home more.
 
2013-01-23 11:15:17 AM

make me some tea: I'm a frequent Yelper. I'm pretty sure I've gotten preferential treatment from certain restaurants I frequent because of the positive reviews I've left. That's not why I write a positive review of course. I like to give a good restaurant whatever help I can give it.


How would the restaurant know that you left a review (unless you tell them)?  If you're frequenting a place enough that they start to recognize you (& you're a decent person/tipper) I've found that they try to take care of you regardless.  Never having been to Yelp I don't know how they do it, but aren't most (legit) reviewers/critics supposed to be anonymous so that they get treated just like some other unknown walking through the door?

Brad Newman, otoh, sounds like he needs a solid cockpunch from every business he tries his act at.  If I was a business owner & he tried that beyond tossing him out I might even try to have him arrested for attempted extortion if I had a decent recording of the attempt (smallish town/area, they actually have time to go after people attempting to steal a couple hundred dollars worth of services).

There's been something similar making waves on the radio around here recently.  The daytime radio guy's wife is a realtor & she got an email that she got a poor rating on a review site (searchable only by single name & not as a group of realtors in an area to see who is the best at a glance).  For $50 she could leave a rebuttal or for $100 she could have the review removed.  The link for her to respond to them led straight to Paypal & every other name she put in of her peers also had an 'F' rating.  Hmmmm....
 
2013-01-23 11:17:04 AM
I went to a restaurant a few days ago that I'm going to write up a terrible review for. Sat down, the table was still sticky (mind you, it's lunch time, but fairly empty which should have been a sign) from the previous diner. It was a BBQ place, and I went to add some sauce and I saw a dead fly floating in the container. I almost retched, but called the waiter over and told him - he came back with a new container, also containing a fly, then he proceeded to make excuses for why they were in there, rather than be shocked and outraged. Don't remember the name of the place off the top of my head, but it was in Louisville - some oyster and southern place on Main.
 
2013-01-23 11:23:00 AM

naughtyrev: I went to a restaurant a few days ago that I'm going to write up a terrible review for. Sat down, the table was still sticky (mind you, it's lunch time, but fairly empty which should have been a sign) from the previous diner. It was a BBQ place, and I went to add some sauce and I saw a dead fly floating in the container. I almost retched, but called the waiter over and told him - he came back with a new container, also containing a fly, then he proceeded to make excuses for why they were in there, rather than be shocked and outraged. Don't remember the name of the place off the top of my head, but it was in Louisville - some oyster and southern place on Main.


Doc Crow's?
 
2013-01-23 11:24:21 AM

Recoil Therapy: make me some tea: I'm a frequent Yelper. I'm pretty sure I've gotten preferential treatment from certain restaurants I frequent because of the positive reviews I've left. That's not why I write a positive review of course. I like to give a good restaurant whatever help I can give it.

How would the restaurant know that you left a review (unless you tell them)?  If you're frequenting a place enough that they start to recognize you (& you're a decent person/tipper) I've found that they try to take care of you regardless.  Never having been to Yelp I don't know how they do it, but aren't most (legit) reviewers/critics supposed to be anonymous so that they get treated just like some other unknown walking through the door?

Brad Newman, otoh, sounds like he needs a solid cockpunch from every business he tries his act at.  If I was a business owner & he tried that beyond tossing him out I might even try to have him arrested for attempted extortion if I had a decent recording of the attempt (smallish town/area, they actually have time to go after people attempting to steal a couple hundred dollars worth of services).

There's been something similar making waves on the radio around here recently.  The daytime radio guy's wife is a realtor & she got an email that she got a poor rating on a review site (searchable only by single name & not as a group of realtors in an area to see who is the best at a glance).  For $50 she could leave a rebuttal or for $100 she could have the review removed.  The link for her to respond to them led straight to Paypal & every other name she put in of her peers also had an 'F' rating.  Hmmmm....


My pic on my profile? My name on the credit card?
 
2013-01-23 11:38:38 AM
i219.photobucket.com
 
2013-01-23 11:42:36 AM
is that called lander and slibel ?
 
2013-01-23 11:47:45 AM
I've seen some reviews that, while 99% of the people loved the restaurant and the food, you'd think the waiters started throwing knives at certain patrons to elicit such crap reviews.
 
2013-01-23 11:48:26 AM
i.imgur.com
 
2013-01-23 11:52:10 AM

give me doughnuts: naughtyrev: I went to a restaurant a few days ago that I'm going to write up a terrible review for. Sat down, the table was still sticky (mind you, it's lunch time, but fairly empty which should have been a sign) from the previous diner. It was a BBQ place, and I went to add some sauce and I saw a dead fly floating in the container. I almost retched, but called the waiter over and told him - he came back with a new container, also containing a fly, then he proceeded to make excuses for why they were in there, rather than be shocked and outraged. Don't remember the name of the place off the top of my head, but it was in Louisville - some oyster and southern place on Main.

Doc Crow's?


Sounds like it, that place exists solely for U of L fans I believe. I've never been impressed by their menu or food, their bourbon selection is good though. I'd rather go somewhere in NuLu like Taco Punk or Blind Pig.
 
2013-01-23 11:52:57 AM
Sadly this doesn't surprise me.  I'm active on Trip Advisor, and am not bashful about leaving honest reviews.  After one recent hotel review, the GM of the hotel replied to the review saying I should contact her directly the next time I book, and she'd ensure I got a better room than what I'd received as an anonymous guest.  I did not view it as good service; I viewed it as pandering for favorable PR.  I doubt I'm going back to that hotel.
 
2013-01-23 11:53:02 AM
I dont get such review sites as we like to make up our own opinions on a place.
 
2013-01-23 11:53:28 AM
what about those people who are constantly trying to shame companies on Twitter?

"@starbucks worst service ever!!!!!! cold coffee? WTF?!!!?!1"
 
2013-01-23 11:55:03 AM

give me doughnuts: naughtyrev: I went to a restaurant a few days ago that I'm going to write up a terrible review for. Sat down, the table was still sticky (mind you, it's lunch time, but fairly empty which should have been a sign) from the previous diner. It was a BBQ place, and I went to add some sauce and I saw a dead fly floating in the container. I almost retched, but called the waiter over and told him - he came back with a new container, also containing a fly, then he proceeded to make excuses for why they were in there, rather than be shocked and outraged. Don't remember the name of the place off the top of my head, but it was in Louisville - some oyster and southern place on Main.

Doc Crow's?


That's it. I was just grabbing lunch before I had to head to the airport, but I was sorely disappointed. The rest of the food on my trip was great, though I admittedly ate at Proof a lot.
 
2013-01-23 11:55:47 AM
Three or four years ago, I would read reviews. Now I don't bother (with the exception of Newegg).

There are sleaze-balls who make a 'living' writing good/bad revues for a fee. Good ones for whoever pays them, bad ones for the competition.
 
2013-01-23 11:58:41 AM
This "ReviewerCard" sounds ridiculous. What kind of idiot would pay $100 for a card that identifies them as an online reviewer? EVERYONE is an online reviewer these days.

Very reminiscent of that scene with the dismembered hand from HHGTTG though.
 
2013-01-23 11:59:09 AM
CSB:

I was about 8, and we decided to go to a mexican restaurant called Las Palmas. Food was decent, and I was eight, so I wanted hot chocolate for my drink. It was too hot, so I was just skimming off the top with my spoon. Dipped my spoon to the bottom, and came up with the rubber plug/floor non-scratcher thing. Don't want to think about if I had swallowed it.

/CSB

//my mom also found a pubic hair in her pancakes at Denny's.
 
2013-01-23 12:00:39 PM
This restaurant was horrible. My girlfriends and I were super-excited about meeting up on Friday at this "hip" restaurant. First, they made us wait 40 minutes for a table even though there were only 8 of us. Then, the waitress brought me a Remi and Coke when I clearly ordered a Remi and Diet Coke. It took some of us up to 10 minutes to get our Cosmos! I ordered the chicken breast and it came out OK, but kind of bland. I think if you're going to charge me $12 for chicken then it should be yummy. I told the waitress I wanted to see the manager because since our drinks took so long we should get a comp. The manager refused so I refused to tip.

They just lost a customer!
 
2013-01-23 12:01:00 PM
What the article doesn't seem to address are the sad lot that solely rely on internet reviews for their dining adventures. Instead of oh, I dunno, finding out for themselves, they'd rather heed the advice of a total stranger with a different angry agenda-driven palete.
 
2013-01-23 12:01:22 PM
I'm a big believer in reviews. Before I buy anything online I usually check out the reviews on several sites and then purchase accordingly.
Having said that, I went to a new restaurant twice in the last month. The first time, the ribs were not cooked properly (toughest ribs I've ever had). The second time, everyone at my table was literally done eating before my rare filet came out. I talked to the owner, who offered to buy me a drink.
Long story short, I'm not real excited about going back there. I'll probably go again in a month or two, just to see if they've fixed the problems. If not, I will post a review. If they are fixed, I'll post a review going over each of the problems I've had but noting that they appear to be fixed. Mostly because I'd like for a local small business to succeed. If they can't fix it in a couple of months, screw em.
If you're going to post the bad, you should be prepared to post the good as well.
 
2013-01-23 12:01:57 PM

naughtyrev: give me doughnuts: naughtyrev: I went to a restaurant a few days ago that I'm going to write up a terrible review for. Sat down, the table was still sticky (mind you, it's lunch time, but fairly empty which should have been a sign) from the previous diner. It was a BBQ place, and I went to add some sauce and I saw a dead fly floating in the container. I almost retched, but called the waiter over and told him - he came back with a new container, also containing a fly, then he proceeded to make excuses for why they were in there, rather than be shocked and outraged. Don't remember the name of the place off the top of my head, but it was in Louisville - some oyster and southern place on Main.

Doc Crow's?

That's it. I was just grabbing lunch before I had to head to the airport, but I was sorely disappointed. The rest of the food on my trip was great, though I admittedly ate at Proof a lot.


Dry ribs and funny-smelling seafood. I was not impressed.

I'd recommend The Blind Pig in Butchertown.
 
2013-01-23 12:02:13 PM
Newman says that he's actually taken the card out at a hotel and told customer service that if they gave him a room for half price, he'd write a great review on Trip Advisor. It worked.

F*ck the card.

I would have told this guy to get lost, too.

And if he did write some unflattering review, my comments would right near the top.
 
2013-01-23 12:02:40 PM

Rapmaster2000: This restaurant was horrible. My girlfriends and I were super-excited about meeting up on Friday at this "hip" restaurant. First, they made us wait 40 minutes for a table even though there were only 8 of us. Then, the waitress brought me a Remi and Coke when I clearly ordered a Remi and Diet Coke. It took some of us up to 10 minutes to get our Cosmos! I ordered the chicken breast and it came out OK, but kind of bland. I think if you're going to charge me $12 for chicken then it should be yummy. I told the waitress I wanted to see the manager because since our drinks took so long we should get a comp. The manager refused so I refused to tip.

They just lost a customer!


This crap is unfortunately all too common. Some people need an app that makes their phone slap them if they're acting too pretentious and self-imporant.
 
2013-01-23 12:02:48 PM
Yelp reviews are totally gamed, and worthless.
 
2013-01-23 12:03:48 PM
I have left reviews on Yelp, sometimes to praise my favorite places, other times to warn people off. I have even edited my praises when service or quality went downhill. I don't use my full name, nor do I use my picture, so chances of someone knowing it was me would be slim.

This is just unbelievable, and I agree that it's a new form of "mafia"... all I want is to go to a restaurant and have a delicious meal in a nice atmosphere. At $30-50, I expect that. But I don't expect managers to kiss my rear or offer freebies because I might decide my experience was great enough/terrible enough to warrant a review. If other people can't walk into a place and get the same treatment, then my review is worthless. I would hope that the reviews I read would be more honest than not.
 
2013-01-23 12:04:44 PM

Rufus Lee King: [25.media.tumblr.com image 500x375]


Then there's Gilberto's war wound...
 
2013-01-23 12:05:07 PM
Initiate CSB
Had an absolutely aweful experience at a very popular & expensive restaurant - everything from the appetizer (they brought a 2nd one & that was wrong) to the entree, dessert & service was a disaster. I've worked in food service & know these things sometimes happen. I paid my bill, left a small 10% tip (waiter tried but fumbled) and was on the way out when the manager stopped me & asked if she could comp the bill (over $200 - it was an anniversary dinner). I said "no thanks, I don't want to feel obligated to return". She was stunned to say the least.... I wrote what was probably one of the few negative reviews of the place on Opentable....

end CSB
 
2013-01-23 12:05:09 PM

AcneVulgaris: Yelp reviews are totally gamed, and worthless.


My wife is a Yelp Elite reviewer and her reviews are completely honest and we never tell the restaurant we're reviewing them unless we really like them and want them to know they're getting a great review. But we only do that after we're done eating and probably only once or twice.
 
2013-01-23 12:06:07 PM
I try and choose ones that have many reviews.

I also discount anyone's review of a Chinese Food establishment if they include "chicken balls" as part of their order.

"Best Chinese Food I've ever had!   I had the chicken balls, chicken chow mien and chicken fried rice".

With those items, you lose all credibility on what constitutes best Chinese food.
 
2013-01-23 12:08:47 PM

Jument: This "ReviewerCard" sounds ridiculous. What kind of idiot would pay $100 for a card that identifies them as an online reviewer? EVERYONE is an online reviewer these days.

Very reminiscent of that scene with the dismembered hand from HHGTTG though.


Well, if you RTFA, seems like it's pretty easy to not only make your money back on the $100 you spent, but get more shiat for free.
 
2013-01-23 12:10:49 PM
Reviews on Yelp are by and large terrible.

You'll get 8 people who absolutely loved the place, and three people who say that it was the worst dining experience they've ever had. Did they even go to the same restaurant? Pretty much every single restaurant listing is like this.

The last time I went on Yelp i curiously looked up some of my favorite local haunts I've been enjoying for years (I mostly stick to small and good ma and pa restaurants) and was shocked by some of the negative reviews. Most of them seemed to be from weird neurotic people who are always expecting five star service and food for one star prices.

The other problem is professional food critics will often visit a restaurant several times before making a review - this provides a broader experience on which to make an informed review. Yelp trolls never do this when making a negative review. Usually it's the hipsters passing through town and applying big town expectations on small town restaurants.

A friend who's wife owns a flower shop also says she has been extorted by yelp, if you pay them they'll promote positive reviews or demote negative reviews. This aspect has been covered many times in the press over the years.
 
2013-01-23 12:12:15 PM
I was sitting in a movie theater behind a frequent yelper who loudly told his friend all about preferential treatment for the yelp "elite." This was in San Francisco a few years ago before the site became hugely popular in other cities. Moderately popular restaurants in SF would have 10x the number of reviews as very popular places in cities like Chicago.

The guy was talking about a yelp event where they invited top reviewers and as part of it, gave them t-shirts. These shirts apparently identified you as a top yelper, and people would wear them out to every restaurant to identify them as such to try and get free stuff on their meal, preferential treatment, etc. Apparently there was also an ebay market for them because other people wanted that treatmnet. Gross.

If Yelp wasn't such a shady company (they call up companies and basically shake them down for money to bump good reviews/hide negative and if you don't pay they do the opposite) I'd like to see them, and other user review outlets, fight this kind of thing. A review of the reviewer card experience is meaningless to me.
 
2013-01-23 12:12:25 PM
have a friend who is a waiter and he feigns ignorance, surprise, and anger when he gets a shiat review. i nod my head in feigned understanding.

/csb
//as a bad reviewer, i find it hard to believe people kill time writing shiat reviews. i have to be pretty inspired to complain.
 
2013-01-23 12:14:14 PM

starsrift: Jument: This "ReviewerCard" sounds ridiculous. What kind of idiot would pay $100 for a card that identifies them as an online reviewer? EVERYONE is an online reviewer these days.

Very reminiscent of that scene with the dismembered hand from HHGTTG though.

Well, if you RTFA, seems like it's pretty easy to not only make your money back on the $100 you spent, but get more shiat for free.


It would also be just as easy to be told to f*ck off, too, and that your card is bullshiat.
 
2013-01-23 12:14:16 PM

I_Am_Weasel: I try and choose ones that have many reviews.

I also discount anyone's review of a Chinese Food establishment if they include "chicken balls" as part of their order.

"Best Chinese Food I've ever had!   I had the chicken balls, chicken chow mien and chicken fried rice".

With those items, you lose all credibility on what constitutes best Chinese food.


i live in san francisco, just yards from a billion Chinese joints, and i have never heard of "chicken balls".... what the fark is "chicken balls", and who would order them?

'Pork uterus", on the other hand, I know where to get that. New May farkin' Wah!
 
2013-01-23 12:15:22 PM

whidbey: Newman says that he's actually taken the card out at a hotel and told customer service that if they gave him a room for half price, he'd write a great review on Trip Advisor. It worked.


4.bp.blogspot.com
 
2013-01-23 12:16:45 PM

elev8meL8r: whidbey: Newman says that he's actually taken the card out at a hotel and told customer service that if they gave him a room for half price, he'd write a great review on Trip Advisor. It worked.

[4.bp.blogspot.com image 300x229]


They're damn lucky it wasn't Kramer.
 
2013-01-23 12:17:02 PM
Yelp is pure pay to play and it shows around here. We actually made a point of trying two highly reviewed places and were horrified. We go back and look and see that both places had a picture gallery, meaning they pay Yelp every month and Yelp pushes neg reviews down.

Fark foodies and Yelp, etc.
 
2013-01-23 12:17:24 PM

spanarkelspinner: What the article doesn't seem to address are the sad lot that solely rely on internet reviews for their dining adventures. Instead of oh, I dunno, finding out for themselves, they'd rather heed the advice of a total stranger with a different angry agenda-driven palete.


This.

I recently got a smartphone (yeah yeah, I'm way behind) and yelp came pre-installed on my phone. I tried it out but the reviews were mostly just noise. Technology can do great things, but I trust my instincts on if I should try a place or not over hordes of idiots with smartphones.

/Yelp review for one of the best taco places in Atlanta:
//"I got the tongue and it was too chewy! NEVER COMING BACK"
 
2013-01-23 12:18:27 PM
"(disclaimer: I'm a Zagat reviewer)"

24.media.tumblr.com
 
2013-01-23 12:18:28 PM

harlock: Reviews on Yelp are by and large terrible.

You'll get 8 people who absolutely loved the place, and three people who say that it was the worst dining experience they've ever had. Did they even go to the same restaurant? Pretty much every single restaurant listing is like this.


What you say here really reminds me if IMDB movie reviews. I think that something about the format of online reviews makes crowdsourcing useless.
 
2013-01-23 12:20:44 PM

The Southern Logic Company: spanarkelspinner: What the article doesn't seem to address are the sad lot that solely rely on internet reviews for their dining adventures. Instead of oh, I dunno, finding out for themselves, they'd rather heed the advice of a total stranger with a different angry agenda-driven palete.

This.

I recently got a smartphone (yeah yeah, I'm way behind) and yelp came pre-installed on my phone. I tried it out but the reviews were mostly just noise. Technology can do great things, but I trust my instincts on if I should try a place or not over hordes of idiots with smartphones.

/Yelp review for one of the best taco places in Atlanta:
//"I got the tongue and it was too chewy! NEVER COMING BACK"


I once saw a Yelp review for a noodle place in Fairfax, they gave it one star because there were vegetables in the macaroni and cheese, the menu made this abundantly clear.
 
2013-01-23 12:21:05 PM
As long as they cross-reference everyone's reviews (Amazon lets you click on the reviewer's name to see what else they reviewed), people can say what they want. If someone gives reviews without supporting evidence, I tend to discount them anyway. If they post a bunch that sound like spam, I ignore them completely.

I also pay close attention to any response from the merchant. If they sound whiny in a lot of responses, I ding them, but if they make a credible counter-claim, and the review is an outlier (i.e. a bunch of good reviews and one or two horrible ones), I tend to give them the benefit of the doubt.
 
2013-01-23 12:21:59 PM

Girion47: My wife is a Yelp Elite reviewer


whoa
 
2013-01-23 12:23:07 PM
I pick new restaurants based on what Yelpers have to say about them. If there are nitpicky little complaints about everything and anything the Yelper can think up, chances are my experience is the exact opposite when I go in.

/yelpers take their opinions way too damn seriously
 
2013-01-23 12:23:40 PM

The Southern Logic Company: spanarkelspinner: What the article doesn't seem to address are the sad lot that solely rely on internet reviews for their dining adventures. Instead of oh, I dunno, finding out for themselves, they'd rather heed the advice of a total stranger with a different angry agenda-driven palete.

This.

I recently got a smartphone (yeah yeah, I'm way behind) and yelp came pre-installed on my phone. I tried it out but the reviews were mostly just noise. Technology can do great things, but I trust my instincts on if I should try a place or not over hordes of idiots with smartphones.

/Yelp review for one of the best taco places in Atlanta:
//"I got the tongue and it was too chewy! NEVER COMING BACK"


Yelp is a good tool for finding restaurants in unfamiliar places. Reviews individually are pretty useless, but if you know nothing about the area and find a restaurant with 80 reviews and 4 stars, it's probably a safe bet. It's also useful for specific dishes. If you search within the reviews for "dessert" and find glowing reviews about everything except dessert, you should probably skip it. Or if you skim the reviews and see the same dish pop up over and over, it might be something to try.
 
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