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(Buzzfeed)   Subway responds to controversy over its eleven inch footlongs, say that a "foot is not a unit of measurement"   (buzzfeed.com) divider line 323
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18604 clicks; posted to Main » on 18 Jan 2013 at 5:29 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-01-18 08:21:29 PM
Luckily I have 13" long feet. Maybe I can use this for bargaining power at Subway!

Seriously, their food is good with me as is; it's better than your average fast food chain. You can make a salad out of any sub and at least here in Austin TX you can have spinach for the greens. Fast, tasty, healthy, cheap: what's not to like?
 
2013-01-18 08:21:46 PM

Kazrath: Jackson Herring: this is literally the saddest thing I have ever seen anyone up in arms about

Not really, The bit/byte Kb/KB Mb/MB war happened long ago.


I'm sure if you went through the news for the last year you'd find a thousand things just as sad as this, if not far worse.
 
2013-01-18 08:35:52 PM

bmihura: Seriously, their food is good with me as is


That's too bad. Depending on where you live in the Austin area, you have the choice of a bunch of places that actually serve delicious sammiches. Your being ok with Subway means your credibility is diminished.

But, who knows. American Idol shows us that plenty of people are so tone-deaf they actually think they can sing. I guess there must also be the equivalent lack for the ability to taste, and it would be wrong for me to hold that against someone.
 
2013-01-18 08:40:45 PM
I have to shake my head at the people who think that since they personally dont care; no one else should either.

"This doesnt affect me, so everyone should shut up about it."

Society -how does it work?
 
2013-01-18 08:44:30 PM
This can all be fixed with the following message on the bottom of the ad/screen:

*Size before baking.
 
2013-01-18 08:53:53 PM
Seriously, all this outrage over a cheap sandwich? Maybe I missed it... I scanned the thread...


But...


Am I really the first Farker to mention...

Most "pints" that we buy at bars and restaurants aren't really 16oz.? Where's the true outrage - we're being gipped on beer!

thebeergauge.com


Sourced from the WSJ, so I can't link:

"Some restaurants have replaced 16-ounce pint glasses with 14 ouncers -- a type of glassware one bartender called a "falsie."

And customers are complaining that bartenders are increasingly putting less than 16 ounces of beer in a pint glass, filling up the extra space with foam.

Two of the world's biggest glassware makers, Libbey and Cardinal International, say orders of smaller beer glasses have risen over the past year. Restaurateurs "want more of a perceived value," says Mike Schuster, Libbey's marketing manager for glassware in the U.S. Glasses with a thicker bottom or a thicker shaft help create the perception. "You can increase the thickness of the bottom part but still retain the overall profile," he says."
 
2013-01-18 08:56:49 PM
Maybe he removed  a 1" piece out of the middle just to create some controversy...

www.pbase.com
 
2013-01-18 09:10:34 PM

theorellior: Rustybumperjack: I think Subway sucks ballz. Boring, bland, craptastic food.

That as may be, but when you're on a long road trip and you've suffered through one-too-many McDonald's gut bombs the yellow Subway sign in the distance is akin to a light from heaven.


You suck if you have a road trip the multiple meal stops and didn't check the web for famous places to try on the route.

I never would have had prince's chicken if I made a "road trip" into a nothing more than a long stretch of highway.
 
2013-01-18 09:12:25 PM
Subway could have easily sidestepped this issue by not using terms of measurement as their options for sandwiches. Change it to "short" and "long" or something, anything. Farking geniuses.
 
2013-01-18 09:21:37 PM

gunga galunga: Now that I know the truth, I realize that I did not so much eat those footlongs as I was buttfarked by them.


Show us on the baguette where Subway touched you.
 
2013-01-18 09:27:17 PM

arobb00: Where's all the outcry about quarter-pound hamburgers? None of them are 1/4 pound unless you are eating them raw. They shrink significantly during cooking. Apparently nobody notices this? So what if your bread is sometimes up to an inch shorter. As someone else pointed out, the meat is the same number of pieces all the time (if they do it right). Now, if the meat slices shrink, THEN let's gripe. But BREAD???
It's just the "pointless thing to biatch about" du jour. The meat never fully covers the bread anyway and I bet 8 out of 10 of those biatching about the short sandwich throw away the leftover bread after the meat/toppings run out.


Burger King, as a result of litigation has already been forced to specify that their burgers are based on pre-cooked weights. Subway has never, ever said that their sandwiches are X amount of ounces worth of dough that has been baked. Subway goes out of their way to specify that they are giving you a 12-inch or 6-inch sandwich, and they have been caught lying about that.

I eat at other sandwich chain shops all the time where the bread is the same length every time, and it is the length advertised.

If you bought a meal of 12 chicken strips somewhere, and they only put 11 in the bag, would you shrug and say it was close enough?
 
2013-01-18 09:28:44 PM
Subway should have come out and said that the sandwich is based on the length of Jared's foot.
upload.wikimedia.org
 
2013-01-18 09:29:03 PM

HumanBeingsSuck: bmihura: Seriously, their food is good with me as is

That's too bad. Depending on where you live in the Austin area, you have the choice of a bunch of places that actually serve delicious sammiches. Your being ok with Subway means your credibility is diminished.

But, who knows. American Idol shows us that plenty of people are so tone-deaf they actually think they can sing. I guess there must also be the equivalent lack for the ability to taste, and it would be wrong for me to hold that against someone.


Yeah, asshole, someone doesn't have credibility based on liking food.

Eat a dick.
 
2013-01-18 09:31:27 PM

had98c: Subway is 100% correct here. It's a trademarked name, not a description of the sandwich.


Except that in order to sell a 6 inch sub, they have to cut one of those buns in half, and i'm pretty sure they don't have a trademark on use of the phrase 6 inches, which is indeed a measurement.
 
2013-01-18 09:33:36 PM
It's bread, you fat farks. It's not always going to come out the exact same size and if it does then it's processed beyond edibility.
 
2013-01-18 09:33:40 PM

JuicePats: HumanBeingsSuck: bmihura: Seriously, their food is good with me as is

That's too bad. Depending on where you live in the Austin area, you have the choice of a bunch of places that actually serve delicious sammiches. Your being ok with Subway means your credibility is diminished.

But, who knows. American Idol shows us that plenty of people are so tone-deaf they actually think they can sing. I guess there must also be the equivalent lack for the ability to taste, and it would be wrong for me to hold that against someone.

Yeah, asshole, someone doesn't have credibility based on liking food.

Eat a dick.


/whips out 12 inches
 
2013-01-18 09:34:58 PM

wyltoknow: Subway could have easily sidestepped this issue by not using terms of measurement as their options for sandwiches. Change it to "short" and "long" or something, anything. Farking geniuses.


I'd go with the sexta and the dodecker.

/it literally blew my mind when I found out that a venti coffee was 20oz
 
2013-01-18 09:42:51 PM

Sczi: I only really eat the meatball sandwiches, and that extra inch sounds like a spot for an extra meatball to me.


I only ever get two types when I go: meatball or a BLT. They are delicious.
 
2013-01-18 09:53:49 PM

traylor: LOL Americans.

Sucks to be using imperial units and not knowing the concept of significant digits.

/1 foot does not mean 1.0 feet
not american

 
2013-01-18 09:56:36 PM

rhiannon: Sczi: I only really eat the meatball sandwiches, and that extra inch sounds like a spot for an extra meatball to me.

I only ever get two types when I go: meatball or a BLT. They are delicious.


Actually I'm going to expand on this seeing as this is the important issue of the day. If you'd think you'd be getting an extra ball of meat, think back to the V cut when you essentially had ball cupping and ball capping at the ends. At that point in time, the capped ends would preclude the addition of any extra balls of meat. So I think it's the same, ball-wise, then and now.
The biggest issue with the new bread cut is that the balls tend to eject themselves and other stuff everywhere at the least amount of pressure, whereas the V cut kept the ejaculation under control.
 
2013-01-18 09:58:11 PM

rhiannon: Sczi: I only really eat the meatball sandwiches, and that extra inch sounds like a spot for an extra meatball to me.

I only ever get two types when I go: meatball or a BLT. They are delicious.


The best is meatball with only pickles. It's amazing.
 
2013-01-18 10:00:14 PM
i2.photobucket.com
 
2013-01-18 10:03:43 PM
These complaints are so old school:

www.visualnews.com
 
2013-01-18 10:06:00 PM
You know, I didn't have an opinion about this matter until Subway got all semantic and lawyerly with it, now I think they are kind of assholes.
 
2013-01-18 10:07:50 PM

No Line For Beer: This can all be fixed with the following message on the bottom of the ad/screen:

*Size before baking.


Yeah but bread actually gets bigger as it bakes... doesn't it?
 
2013-01-18 10:11:00 PM

nburghmatt: first they mess us around with 2x4s that aren't 2"x4" and now this. OOOBAAAAMAAAA!


fark that. Seriously, my aunt paid me to build some shelves for her basement after she had some flooding, did it cheap with 2x4s and plywood cuz she didnt care if it looked pretty, cut everything pretty exact, but stuff wasnt lining up at all.... "ok, the cross pieces are cut to 20" long, plus the "2x4s" on each end, why is the 24" deep piece of plywood not fitting?!"
 
2013-01-18 10:11:07 PM

Don't Lag Me Bro: These complaints are so old school:

[www.visualnews.com image 600x409]


the one on the right actually looks tastier. one on the left, looks like it's held in place with glue.

i bet which really appeals to the fat people
 
2013-01-18 10:11:16 PM

GORDON: No Line For Beer: This can all be fixed with the following message on the bottom of the ad/screen:

*Size before baking.

Yeah but bread actually gets bigger as it bakes... doesn't it?


It can shrink in a lateral direction as it rises. This is caused by poor proofing.

/worked all sorts of food jobs, including baking and pizza.
 
2013-01-18 10:12:08 PM

khyberkitsune: Screw Subway.

For 7 bucks at the Plaza, University of Redlands, I can get this.

[i50.photobucket.com image 160x107]
It's almost 18 inches long, and they usually pack so much stuff in it that you walk off with about 7 pounds of sandwich.

Subway's sandwiches, fully loaded, are also about half as tall as mine.


For about 7 bucks, you can get this mo fo, the Godmother:
farm7.static.flickr.com

It's so farkin' good.
 
2013-01-18 10:12:34 PM

Elzar: Dear fatties,

Go be fat somewhere else...

Sincerely,

Subway Management and the rest of us who don't like seeing/smelling your fat fugly asses.


Drew should charge you $10.00 a month, you insipid hack.
 
2013-01-18 10:13:13 PM
Kanabiis

Apik0r0s: I'm sure everybody defending this practice would be happy getting 8% less of anything else they buy, like gas.

So now you are advocating that the government start regulating sandwich sizes....

I thought we wanted smaller government... It's so tough keeping up with you flip floppers....

So now you are advocating the government get out of weights and measurements and allow businesses to set their standards at whim...

I thought we wanted government controls and protection... It's so tough keeping up with you flip floppers....

typical liberal hypocrite bs that you're pulling in the gun debate.

NRA says "Schools should have armed guards"
Liberal response "warhhhgrrrrble nooo guns in schoooolz. That's insaine!!"
<<<3 days pass >>>
obama says "Schools should have armed guards"
Liberal response "Yes masssa, preach it brotha"
 
2013-01-18 10:22:36 PM

OnlyM3: typical liberal hypocrite bs that you're pulling in the gun debate.

NRA says "Schools should have armed guards"
Liberal response "warhhhgrrrrble nooo guns in schoooolz. That's insaine!!"
<<<3 days pass >>>
obama says "Schools should have armed guards"
Liberal response "Yes masssa, preach it brotha"


LOL WTF?
 
2013-01-18 10:32:31 PM

jvowles: Outrage over nothing, but not the most elegant original response.

Here's a better one.


Dear customer:

Sorry to hear you were disappointed in your recent visit to subway, due to inaccurately sized bread roll. Subway's fresh-baked bread is one of our signature touches, and we take issues with it seriously. However, you appear to be under the misapprehension that our "footlong" sub is guaranteed to always be twelve inches long. In fact "footlong" is a marketing term for a bread product that is *generally* approximately a foot long. Much like a "baker's dozen" means you'll get roughly twelve or thirteen items,

In fact, baked goods are most often measured in terms of weight. Our "footlong" sub rolls are based on pre-portioned measurements and are baked in a consistent way that generally produces a roll that is approximately 12 inches long and 3 inches tall in the center. However, slight variation is to be expected when fresh baked goods are involved, and such deviations aren't generally noticeable to the naked eye. That particular roll might have been a little taller than average, but we can pretty much guarantee that the roll contained the usual amount of bread dough.

(While it is possible to achieve greater consistency in baked goods, there are tradeoffs in taste and texture that we prefer not to make. Compare a homemade brownie to a popular prepackaged snack cake brand and yours will probably taste better but the pre-packaged one will be the same size every time. In our opinion, freshness is more important than producing identical bread items.)

We do not measure our subs as a rule; all our ingredients are weighed to ensure consistency. The same weight of bread dough (prior to baking) may produce slightly different results. However, if you note a trend in "short" subs, or long ones, please let the manager of your subway know and he will check for possible causes in the process. Humidity levels, slightly off baking temperatures, and other factors may be at play and in many cases are easily corrected.

Rest assured that you are getting a standard portion of bread, meat, and other toppings.


This is perfect. If they'd said this, I don't think they'd have had as much outrage.

/are you in marketing, baking or lawyering by any chance?
 
2013-01-18 10:40:43 PM
2.bp.blogspot.com
 
2013-01-18 10:41:40 PM
I'll say one thing about this thread- it seems to have kept a good number of people from commenting on youtube videos for the past few hours.
 
2013-01-18 10:42:16 PM

lennavan: boozehat: My point is simply I do not like to give my order 7 times when I go to eat. I stated my order, it is simple and in my opinion, doesn't need to be repeated to a normal person who has listening skills and a memory that lasts more than 25 seconds.

Yes well blame the previous customers and their customer is always right mentality. For every person like you, there are probably 10 who go in, say they want everything, hold the pickles and then would demand a new sandwich because they put mayo on it. Subway doesn't get to say "well you asked for everything, hold the pickles so you're stuck with it."

It is possible the person you get is stupid. I just think it's more likely they have changed their ways as a result of a whole slew of stupid customers.


After reading 50 pages or so of www.notalwaysright.com in the last 24 hrs (after finding it on a diff thread last night) i'm inclined to agree with you.
 
2013-01-18 10:44:28 PM
My local Mr. Pickles order.

#18, mayo, lettuce, tomato, avocado on a french roll.

Wait a minute.

Done deal.
 
2013-01-18 10:48:29 PM
Subway screwed up in their response... They should have stated the girth of the bread had grown by an inch. Thereby confusing the issue on the length vs width topic.
 
2013-01-18 10:49:32 PM

saturn badger: My local Mr. Pickles order.

#18, mayo, lettuce, tomato, avocado on a french roll.

Wait a minute.

Done deal.


But the roll's not really from France, FALSE ADVERTISING!!!!
 
2013-01-18 10:52:52 PM

had98c: rhiannon: Sczi: I only really eat the meatball sandwiches, and that extra inch sounds like a spot for an extra meatball to me.

I only ever get two types when I go: meatball or a BLT. They are delicious.

The best is meatball with only pickles. It's amazing.


Nothing about subway is amazing. Find real sandwich shops in your area.
 
2013-01-18 10:58:20 PM

Jackson Herring: Anyway, the reason the length of the sandwich literally does not matter is this: Every piece of subway bread is the same weight before being proofed and cooked, and the meat and veggie portions are standardized. You get your six pieces of turkey and whatever weight of bread regardless if it is 11" or it was stretched a little bit more before proofing and it is 13".


Their customer interactions department really should have addressed the complaint in this manner instead of just throwing out a BS excuse as it did. As far as the actual complaint goes, if they know there is a +-0.5" deviation, make your sandwiches 12.75" by default using the same qty by weight of dough.
 
2013-01-18 10:58:33 PM
I am more upset at what Taco Bell calls 'chicken burrito supreme', 4 shreds of wilted lettuce, 3 tiny tomato cubes and a spoonful of refried beans.

Nasty!
 
2013-01-18 11:02:27 PM

PirateKing: My ordering experience is even worse than most:

Me: I'd like a footlong whole wheat cold cut combo with everything but jalapenos to go.

Subway: What kind of bread?

Me: I'd like a footlong whole wheat cold cut combo with everything but jalapenos, to go.

S: What kind of meat?

Me: I'd like a footlong whole wheat cold cut combo with everything but jalapenos, to go.

S: What vegetables?

Me: I'd like a footlong whole wheat cold cut combo with everything but jalapenos, to go.

S: Do you want jalapenos?

Me: I'd like a footlong whole wheat cold cut combo with everything but jalapenos, to go.

S: For here or to go?

Etc.


You're giving too much info all at once. Part A) I'd like a cold cut combo on whole wheat. After they ask if you want it toasted and what kind of cheese you want and assemble it, that's when you tell them what veggies to put on. It's a two step process, and that much info in one blurted out lot of words can make it hard for someone to remember each item in the list.
 
2013-01-18 11:03:06 PM

g4lt: saturn badger: My local Mr. Pickles order.

#18, mayo, lettuce, tomato, avocado on a french roll.

Wait a minute.

Done deal.

But the roll's not really from France, FALSE ADVERTISING!!!!


I don't care! I don't want my roll surrendering! Then it would be all messy.
 
2013-01-18 11:09:14 PM
I also am guilty of this.

I tell women I have a footlong but really just exceed 10.5"

/sue me
 
2013-01-18 11:10:30 PM
A generation of mouthbreathing Asberger sufferers will unleash a tsunami of lawsuits. Sow the wind, reap the whirlwind.
 
2013-01-18 11:27:18 PM
southparkstudios.mtvnimages.com
 
2013-01-18 11:47:57 PM

Jackson Herring: vudutek: Elzar: Dear fatties,

Go be fat somewhere else...

Sincerely,

Subway Management and the rest of us who don't like seeing/smelling your fat fugly asses.

Dear troll,

Some of us get two meals out of a 'footlong', and would really prefer that it actually be a foot long, as advertised.

Sincerely,

Non-fatty

I am sure you are going to miss that extra quarter inch in each of your two meals


At an inch short, that's a half inch x 2. Math. You failed.

You also failed basic business, as goddamnit, I want what I'm paying for.

/I despise Subway, and go to the local sub place when I do go- much, much better food and better service
 
2013-01-19 12:35:31 AM

rhiannon: rhiannon: Sczi: I only really eat the meatball sandwiches, and that extra inch sounds like a spot for an extra meatball to me.

I only ever get two types when I go: meatball or a BLT. They are delicious.

Actually I'm going to expand on this seeing as this is the important issue of the day. If you'd think you'd be getting an extra ball of meat, think back to the V cut when you essentially had ball cupping and ball capping at the ends. At that point in time, the capped ends would preclude the addition of any extra balls of meat. So I think it's the same, ball-wise, then and now.
The biggest issue with the new bread cut is that the balls tend to eject themselves and other stuff everywhere at the least amount of pressure, whereas the V cut kept the ejaculation under control.


Balls.

*snicker*
 
2013-01-19 12:42:59 AM

p the boiler: Subway's reply was dumb - they should have said that ... Since our bread is fresh made every day, on site, there will be times when an individual loaf does not turn out to be an exact 12" - we do try our hardest to provide the healthiest and most affordable fast food option while providing the element of having freshly baked bread. We want to take this time to also thank all of you have made Subway a part of your healthy lifestyle.


You assume someone with brains was manning the department that day.
 
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