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(The Consumerist)   Delta decides too many people are loyal to their airline, does something about it   (consumerist.com) divider line 33
    More: Fail, frequent flyer programs, airlines  
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5386 clicks; posted to Business » on 18 Jan 2013 at 10:39 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-01-18 10:46:18 AM  
Delta sucks, that is all.

/Delta Platinum FF Status
//Flies out of DTW
///Virtually no other choice
 
2013-01-18 10:47:51 AM  
Flight people problems.
 
2013-01-18 10:49:21 AM  
Why does anybody go for these frequent flyer miles sucker deals?
 
2013-01-18 10:50:04 AM  
So much white flight
 
2013-01-18 10:50:56 AM  
It's to boost the appeal for domestic business travel. As someone who has to slog through endless domestic Delta legs to North Shiatsville, East Farksburg, and suburban Philadelphia at full fare paid by corporate, this does nothing to exclude me, but does exclude your vacation flight to Johannesburg.

Suck it, people with disposable income for international travel to far-flung destinations.
 
2013-01-18 10:52:07 AM  

Coach_J: Delta sucks, that is all.

/Delta Platinum FF Status
//Flies out of DTW
///Virtually no other choice


As opposed to those other domestic airlines which are totally awesome.

Greyhound sucks, I only fly on Trailways.
 
2013-01-18 10:53:29 AM  

mrlewish: Why does anybody go for these frequent flyer miles sucker deals?


Because I don't pay for it, but I get the free flights. That's why everybody goes for these frequent flyer sucker deals.
 
2013-01-18 10:53:44 AM  

mrlewish: Why does anybody go for these frequent flyer miles sucker deals?


This. I live near a major airport, so I have my choice of carriers. I just get the cheapest flight that gets me where I want to go. I've considered various loyalty programs, but they all seem like a pain in the ass for coming out about even.
 
2013-01-18 11:00:56 AM  

Handsome B. Wonderful: Flight Entitlement mentality peoples problems.


FTFY
 
2013-01-18 11:12:46 AM  

Fear the Clam: mrlewish: Why does anybody go for these frequent flyer miles sucker deals?

This. I live near a major airport, so I have my choice of carriers. I just get the cheapest flight that gets me where I want to go. I've considered various loyalty programs, but they all seem like a pain in the ass for coming out about even.


As mentioned above, this mostly applies to business travellers. There are several hundred people at my company who are on the road 50%+ of the time. The airport nearby is relative small so to get to most destinations you're flying either Delta or United through one of their hubs. The company/customer picks up the cost of the flight, so the traveler gets the loyalty points essentially for free. It serves as a perk for people who travel a lot for work because then they can use the free miles to pay for flights on their vacations, and they eventually get the perks of boarding earlier or using those lounges at the major airports.
 
2013-01-18 11:25:01 AM  
I don't fly much anymore, so I can live without getting elite. I do have Delta's American Express card, so I still get priority boarding and a discount on Sky Club passes.

/An hour in the Sky Club can make a transcon flight in economy so much more bearable.
 
2013-01-18 11:26:42 AM  
When they remove their hand from the public's pants, and start treating passengers with respect and dignity, they might see what loyalty is. Pavlov's dogs were loyal to the dinner bell.
Sheep are loyal to the shepherd.
Free men are loyal to themselves.
 
2013-01-18 11:41:46 AM  
Poor Joe Flacco, he was so close to being elite, too.
 
2013-01-18 11:44:49 AM  

Fear the Clam: This. I live near a major airport, so I have my choice of carriers. I just get the cheapest flight that gets me where I want to go. I've considered various loyalty programs, but they all seem like a pain in the ass for coming out about even.


Dear Valued Customer,
We noticed you haven't flown with us in several weeks. Are you seeing other airlines? Why don't you love us anymore? WHAT DID WE DO WRONG???


But seriously, a lot of these club programs are a pain in the ass, even more so to get out of. I had AAA for one year, it expired last month, yet not a goddamn day goes by where right about 7pm, they call me up asking me to re-up my membership. Every day I tell them to stop calling me. About ready to get some legal advice on this shiat, cause this can't be legal.
 
2013-01-18 11:47:50 AM  

Rapmaster2000: mrlewish: Why does anybody go for these frequent flyer miles sucker deals?

Because I don't pay for it, but I get the free flights. That's why everybody goes for these frequent flyer sucker deals.


I like it for the early boarding, enhanced seat selection and free first class upgrades.
 
2013-01-18 11:59:06 AM  

mrlewish: Why does anybody go for these frequent flyer miles sucker deals?


Why not? When I traveled a lot (3-4 flights/week) why would I turn down a "get points for doing something you were going to have to do anyway and get some free personal flights later"?

Wifey and I have been to England, Switzerland, and Hawaii on free flights due to these ridiculous, evil programs.
 
2013-01-18 12:01:54 PM  

mrlewish: Why does anybody go for these frequent flyer miles sucker deals?


In terms of the points themselves, it costs nothing to collect them. They're basically a free perk that you're not taking advantage of. The actual 'status' levels are a bit iffy though - silver, in particular, gets you nothing other than a free bag, potential free upgrade to "economy plus" or first class (but only after the gold, platinum, and executive platinum get theirs), access to the rich people security line and preferred boarding so you get a guaranteed overhead bin space. It's great and all, but you need 30 flights in a year to get there, which is a lot of farking flying for most people who aren't on the company's dime.

Compare that to the card perks - I pay $95 a year for a MileagePlus card, which in turn gives me and a companion a free bag on every flight. Since United typically charges $25 per person each way, my girlfriend and I save $100 on one trip. Since we typically go on vacation at least twice per year, the card pays for itself twice over. You also get the same priority seating benefit and you don't have to take a single flight to earn it.

I'm flying out 2-3 times a month, so it will be a stretch but my goal is to get to silver for the year. We're back and forth to London at least once a year so there's a slight chance we get an upgrade though I don't have high hopes. The only way to really take advantage is to fly internationally for business all the farking time and get executive 1k platinum.
 
2013-01-18 12:08:10 PM  
This will only impact people that get a lot of their miles doing things that don't involve flying (like miles from using a credit card) - and then it will only impact their medallion status. Non-issue.

/I actually prefer to drive and will rent a car if the destination is 6 hours or closer.
 
2013-01-18 12:11:46 PM  

Shaggy_C: you need 30 flights in a year to get there, which is a lot of farking flying for most people who aren't on the company's dime.


That is 30 segments. A round trip with a single connection is 4 segments. The easiest way to earn status is to take a couple flights to Asia/Australia each year...
 
2013-01-18 12:20:56 PM  

Shaggy_C: mrlewish: Why does anybody go for these frequent flyer miles sucker deals?

In terms of the points themselves, it costs nothing to collect them. They're basically a free perk that you're not taking advantage of. The actual 'status' levels are a bit iffy though - silver, in particular, gets you nothing other than a free bag, potential free upgrade to "economy plus" or first class (but only after the gold, platinum, and executive platinum get theirs), access to the rich people security line and preferred boarding so you get a guaranteed overhead bin space. It's great and all, but you need 30 flights in a year to get there, which is a lot of farking flying for most people who aren't on the company's dime.

Compare that to the card perks - I pay $95 a year for a MileagePlus card, which in turn gives me and a companion a free bag on every flight. Since United typically charges $25 per person each way, my girlfriend and I save $100 on one trip. Since we typically go on vacation at least twice per year, the card pays for itself twice over. You also get the same priority seating benefit and you don't have to take a single flight to earn it.

I'm flying out 2-3 times a month, so it will be a stretch but my goal is to get to silver for the year. We're back and forth to London at least once a year so there's a slight chance we get an upgrade though I don't have high hopes. The only way to really take advantage is to fly internationally for business all the farking time and get executive 1k platinum.


Delta is giving free Skyclub on Gold now. I'm easily drinking $300 a year in booze.
 
2013-01-18 12:26:42 PM  

Coach_J: [insert name of airline that dominants my market here] sucks, that is all.


FTFA
 
2013-01-18 12:30:35 PM  

Rapmaster2000: Delta is giving free Skyclub on Gold now. I'm easily drinking $300 a year in booze.


I have a platinum AmEx card - I go to any club for the airline I'm ticketed for.

/yearly fees pays for itself
 
2013-01-18 12:44:42 PM  
www.enterstageright.com

"14 1/2 years, biatches!
 
2013-01-18 01:19:32 PM  

gingerjet: Rapmaster2000: Delta is giving free Skyclub on Gold now. I'm easily drinking $300 a year in booze.

I have a platinum AmEx card - I go to any club for the airline I'm ticketed for.

/yearly fees pays for itself


That's what I need. I'm flying out of Dulles today. There's no SkyClub here, but the Air France lounge is accessible with Platinum (or Plum I think) AmEx.
 
2013-01-18 01:22:25 PM  
meh i almost never fly but i can see why some people are not gonna be too happy.
 
2013-01-18 01:42:42 PM  
I flew a bunch for work last year. I don't get the appeal of boarding early. You just sit there in a cramped space longer while everyone traipses past you, about half whacking you in the elbow or head with the great big motherfarking travel chests they've deemed suitable for carry-on.

I always waited until the last few stragglers were boarding to get on and take my seat. Never had a problem finding a place to stow my carry-on, although a time or two I maybe had to put it under the seat in front of me. (space almost no one on an airplane uses)
 
2013-01-18 02:04:07 PM  
umm..how much does consumtardist pay for all these green lights????
 
2013-01-18 02:27:25 PM  

gingerjet: Rapmaster2000: Delta is giving free Skyclub on Gold now. I'm easily drinking $300 a year in booze.

I have a platinum AmEx card - I go to any club for the airline I'm ticketed for.

/yearly fees pays for itself


I was looking at the "United Presidential Club" card today - basically gives you top tier access for just $495 a year. While I'm not sure I would use the club perks enough to make it worthwhile, it does have a "Buy a first or business class ticket and get a free companion ticket" as an option, which is a lot more interesting to me. $3500 for two business-class tickets to London is a steal, considering two steerage tickets are around $2000.
 
2013-01-18 03:14:44 PM  

Cluckity: I flew a bunch for work last year. I don't get the appeal of boarding early. You just sit there in a cramped space longer while everyone traipses past you, about half whacking you in the elbow or head with the great big motherfarking travel chests they've deemed suitable for carry-on.

I always waited until the last few stragglers were boarding to get on and take my seat. Never had a problem finding a place to stow my carry-on, although a time or two I maybe had to put it under the seat in front of me. (space almost no one on an airplane uses)


The only bad thing is if they run out of overhead space for your bag. Then you either have to planeside check it and wait for it in the jetway when you land, or they actually check the bag and you have to wait for it at baggage claim and hope the airline didn't lose it. Other than that you are 100% right.

Seriously, I don't get all the complaining about airlines upping status qualifications. I fly ~50 times a year (for work) and I have silver status -- nothing special. The occasional upgrade is nice, but for me the only real perks are the extra legroom in economy plus seating and the waived bag fees when I fly on a real vacation (which you get anyways if you have the airline's credit card).

Some of my coworkers go on and on bragging about their status and I find it ridiculously sad -- like they are somehow proud that they get to be in first class while the rest of America is on their couch at home, which is way more comfortable.
 
2013-01-18 04:03:24 PM  

Rapmaster2000: That's what I need. I'm flying out of Dulles today. There's no SkyClub here, but the Air France lounge is accessible with Platinum (or Plum I think) AmEx.


I thought Delta has some partnership with Air France for their club?

/its been a while since I travelled through Dulles
 
2013-01-18 04:22:51 PM  
Delta's got you covered like a jimmy hat.

/pnsfw
 
2013-01-19 03:23:50 AM  
Airlines should be socialized, nationalized and all those other "-ized"s.
As in, "This is the fare. It allows your lazy ass, two suitcases and a gym bag to board this USAmerika flight. Here's your comfy seat. Here's your club sandwich, Pepsi and chips. Here's your pillow. Now sit down and shut up, cuz we're gonna be taking off in five minutes. Not an hour and five, but five."
 
2013-01-20 07:43:56 AM  
Fear the Clam : This. I live near a major airport, so I have my choice of carriers. I just get the cheapest flight that gets me where I want to go.

I go for the cheapest flight with short layovers, that doesn't land in Newark.
 
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