Do you have adblock enabled?
 
If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Yahoo)   Seven-year-old boy writes letter to LEGO after losing his minifigure, gets awesome response   (games.yahoo.com ) divider line
    More: Cool, Lego, Mall of America, customer service representative, jays, Luka Apps  
•       •       •

30729 clicks; posted to Main » on 09 Jan 2013 at 8:43 PM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
View Voting Results: Smartest and Funniest


Archived thread
2013-01-09 09:44:20 PM  
16 votes:
Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

sphotos-b.xx.fbcdn.net

sphotos-b.xx.fbcdn.net

sphotos-a.xx.fbcdn.net
2013-01-09 05:06:34 PM  
13 votes:
That's how you do customer service, PR, and marketing all at the same time.  Well done Lego.

Bank of America would have foreclosed on the family home in addition to charging $39.99 for the replacement figure.
2013-01-09 06:14:24 PM  
6 votes:
"My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?
2013-01-09 09:56:57 PM  
4 votes:

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


From me and everyone that read that post, you are a great parent. That is all. Really nothing else to add.
2013-01-09 09:41:25 PM  
4 votes:
Lego is awesome, period. Quality product, good customer service, etc. There are a lot of companies which could learn a lot from them.


/Can't wait for EV3 to start shipping!
2013-01-09 09:17:48 PM  
4 votes:
When I was a little kid, we had a house fire and some of my Legos from school were melted. I wrote to the Lego people asking how much replacements would cost (probably a lot, as they were the cool educational Legos with motors and gears and such,) as I wanted to replace them for my gifted teacher, hopefully before she found out what had happened.

They sent a complete replacement set, not just the pieces I had taken home for my assignment, but a whole set for me to take to my teacher, as well as a second set for me to use at home. I was nine years old and have never forgotten the Lego people's kindness. I still have the whole set they sent me, motors, gears and all, not one piece is missing, and while I did marry a fellow Lego fan (after many cool dates building little mechas and stuff with 'em,) I'm afraid future kid is getting their own Legos until they are old enough for these.
2013-01-09 11:28:43 PM  
3 votes:
CSB time (ok, two stories)

1) When I was about 7, I had a TIE Fighter from Kenner, the old white ones with the spring-loaded, push-button-eject wings. Well, one of the hooks inside the body of the fighter broke so the wing would no longer stay on. Of course, since this was 1979, my dad figured out the problem by disassembling the body of the fighter. I wrote a nice letter to Kenner and asked if we could buy a part. I figured we'd get the part, reassemble the TIE, and end Luke Skywalker's dominance of our basement airspace. Fast forward a few weeks, and a box arrives in the mail. Yep, entire new TIE Fighter. Win. I went on to buy a lot more Kenner stuff until the SW line went on hiatus in the mid-80s. I doubt Hasbro would do that these days, but I guess I'll have a chance to find out if and when my kids are into Star Wars toys.

2) I am one of those adult LEGO fans/builders/geeks, etc. A few years ago, I purchased a 7675 AT-TE set on clearance. I kept it in the "build someday" pile until about a year ago. One day, I opened the box, saw a mess of hot glue residue and discovered that about 1/3 of the set was missing. My first inclination was to think that somebody had made off with the bags containing the minifigures, but after some research, I had some parts of all of the minifigures. So, it means the box was probably opened and somebody in the back room of the store sealed it up with a glue gun, leaving out some of the contents. It happens. Anyway, I start looking on Bricklink and quickly realize that due to the relative scarcity of a few of these parts, it would be cheaper to go through LEGO to purchase replacements. I've received replacement parts before, but I figure that because it's a discontinued set and it wasn't LEGO's fault that the parts are missing, I'd be paying for them. So, I call up LEGO, speak to a very nice CSR, let her know what my situation was, and asked them very nicely if I could fax/email them a list of the parts I need and they could get back to me with a cost. I didn't want to take up a whole ton of time reading off part numbers/describing parts, etc. Here's the CSB part: The LEGO rep says that they'll just send me the parts, for free. I was floored. Above and beyond my expectations. It's a situation they didn't cause, but they're fixing it for me. So, I send in my list of parts and they got back to me a couple of weeks later and let me know the parts were on the way. Parts received, set built, I'm happy, and it just cemented the fact that LEGO Customer Service is the best. I'm a huge fan, and my kids are rapidly heading that way too. I don't know how many individual bricks I own, but it has to be somewhere above the 25,000 mark. I moved late last year and still need to re-assemble the AT-TE, but it's going on the center shelf when it is built again! Thanks, LEGO!
2013-01-09 09:45:59 PM  
3 votes:
This should be required reading for all customer service departments.
2013-01-10 11:10:29 AM  
2 votes:

Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.


What the fark are you talking about? Do you even know? No, wait, you clearly don't. Here, let me explain:

There's a ton of pieces in the box and the only time they're really "tiny" is when they're the sub $12 sets. You can assemble the model presented, but those pieces are still the standard Lego. You can do with them whatever the fark you want. Lego has, does, and always will be able to go together in any configuration you want, limited only by your imagination (and the number of pieces in a set). if you can't imagine anything other than what's presented on the box then the problem is with you, not the set.
2013-01-10 10:12:28 AM  
2 votes:
I have mentioned before, I work part time for a Lego store (Baybrook represent!)
It may be the most awesome company I have ever worked for. They will do everything they can (within reason) to make a customer happy... And they are just as awesome to their employees...

/the most imaginative sets I have seen are from kids who have bought multiple sets and made something completely new with them... so if you look at a set and say "kids don't get to use their imagination anymore", you have obviously lost yours...
2013-01-10 05:37:40 AM  
2 votes:
Lego was great during my childhood at home but more memorably I spent about 5 years worth of Saturday afternoons between the ages of 9 and 14 playing with the stuff at a friend's house. We used general Lego pieces to build these cars, usually vaguely resembling brick-shaped 60's model American sedans of about 8 inches in length, then let them go down his long and steeply downhill driveway. They'd inevitably crash off the drive about halfway down and split into a number of pieces, which we'd then rebuild and let them go again. Occasionally they'd make it the whole way down, hit the gutter and break into 50 pieces, which obviously required more rebuilding. Up and down the drive crashing and rebuilding for hours at a time.

It took us until age 15 to realise we had pretty much nothing in common other than our mutual amusement in Lego and we went our separate ways when we realised girls were probably more interesting than bits of plastic.

My point is the stuff is addictively fascinating and if you've got kids, get them some Lego. It keeps them off the streets and makes up for all sorts of other childhood deficiencies (my mate's mum died of cancer when he was 12 and I think our Lego afternoons were one part of a temporary distraction from the obvious resultant pain). Don't even bother getting them the expensive sets, just get a bunch of second hand assorted blocks and let imagination do its thing. Awesome product, and TFA just confirms it.
2013-01-09 11:52:33 PM  
2 votes:
Several years ago I purchased a new Shoei motorcycle helmet. It was a full face with am opening chin bar. About 18 months later a rubber stopper thingy sheared off preventing the chin bar from remaining in the open position. I was really annoyed since this was an expensive helmet and it really wasn't old enough to have succumbed to wear and tear. Off to the dealer I went, but all they would do was order me a new chin bar at a cost of $185.00, which I refused. Instead, I sent an e-mail and a couple of pics of the broken part to Shoei's North American customer service. Within a couple of weeks I received a box containing a new chin bar, free, compliments of Shoei.

I still have that helmet, and it still functions perfectly. You have to appreciate a company that stands by its products and appreciates and supports its customers.
2013-01-09 10:57:48 PM  
2 votes:
When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

www.thelogbook.com

/csb
2013-01-09 09:08:43 PM  
2 votes:
I'm a dad with a 4yo son who's just getting into Lego, and we had to send out a request for a replacement O-ring that flew off in an assembly. I got a prompt response and expect replacements (yeah, I hear they like to send extra pieces) in a day or two. Great service backing up a great product? Yeah, I can get behind that. Very cute story in TFA, too.
jbc [TotalFark]
2013-01-09 05:34:36 PM  
2 votes:
Dear Consumerist,
Please tell all of the interwebs to boycot Lego forever. My son just wrote their customer service department to kindly point out that there product wood be better if there peaces woodnt fall out of his pockets, and rather than fix it and give us moneys, they sent us some peaces we dint ask for.
Yours,
The Average Consumerist Reader
2013-01-09 04:56:14 PM  
2 votes:
Awww, that's really cute.
2013-01-10 09:57:36 PM  
1 vote:
Thank you for this thread full of awesomeness and day-brightening!
2013-01-10 01:24:52 AM  
1 vote:

pditty: So this is why I can't buy any injection molded plastic blocks for less than $50 (even after the patent expired). They're just giving them to kids!


For $60 you can get a 1000 piece set at Toys r us.
2013-01-10 01:13:12 AM  
1 vote:
Lego customer service will take your word at face value over pretty much anything. Awesome if you are a customer with a genuine problem, not so much when you are a lowly retail monkey working in one of their stores taking abuse from some jackwagon you know is lying because they are in there once a month like clockwork.
2013-01-09 11:34:54 PM  
1 vote:
Good on Lego but that letter tripped my "Parent like typing" detector.
2013-01-09 11:09:05 PM  
1 vote:

OMG! We're All Gonna Die!: This made me cry. I was a huge Lego fan when I was young. I was born in 84 I had a huge Lego collection. Companies like these are irreplaceable. I wish I still had the imagination that made Legos the coolest toys ever. Growing up sucks.

/+1 to Lego.


You do still have the imagination. Trust me, you do. I didn't think I did either, but (quick CSB) a friend of mine (25-30) found his old LEGO sets again. A whole huge plastic containers worth. A couple of guys and myself were over, along with his housemate's little kids. I assure you, the seven-year-old was not the guy having the most fun with the LEGOs.
2013-01-09 09:55:42 PM  
1 vote:

addy2: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.x ...


Yep :) Me too. We were watching him do his run through, and he took to it like a duck to water. He was
rattling off the cities and temps and talking about a cold front coming in and there was going to be fog
the next morning, etc...

We thought he was doing an awesome job reading off the teleprompter. Then we noticed that the
meteorologist was staring at my son like he'd grown a second head. Turns out, there IS no teleprompter.
My son was winging the whole thing. He watches the weather reports everyday and has the format down
to a science. It was a total trip.
2013-01-09 09:33:28 PM  
1 vote:

Acharne: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Typical Braves/Falcons fan derp.


You might want to have your sarcasm meter checked out...
2013-01-09 09:30:46 PM  
1 vote:
That is a really cool story. My work place has a few Lego tables for the public to play with and I see people of all ages building things.
2013-01-09 09:30:23 PM  
1 vote:
CSB time...

My son managed to lose 2 out of 3 of the plastic cookies that came with his Count'n Crunch Cookie Monster. Knowing that the third one was on borrowed time, I emailed Playskool customer service to see if I could buy more. Within a day, I got a reply saying they were going to send us a replacement set for free. Ten business days later, got the package.

Completely agree that this kind of customer service goes a long way.

/just glad my son and I can now count to 3
2013-01-09 09:19:47 PM  
1 vote:
Seriously Legos are the best. Cannot wait to play them with my son when he gets older.
2013-01-09 09:03:53 PM  
1 vote:

Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles


Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP
2013-01-09 08:58:17 PM  
1 vote:
I have to praise the father for letting the kid take the toy with him

Dad: I don't think we should take your toy with us. It will be too easy to lose a piece. Why don't you take this toy instead? (picks up other toy)
Kid: but daaaaaad! I want to take THIS toy! I won't lose it, I promise
Dad: ok, fine.
*kid loses toy*
Kid: Daaaaaad, I can't find my toy!
Dad: Then I guess we learned a valuable lesson, didn't we?
2013-01-09 08:52:37 PM  
1 vote:
I keep trying to get my son to write a letter to Mythbusters, but a) the little jerk hates writing and b) I'm afraid of what they might send back...
2013-01-09 08:52:06 PM  
1 vote:
Dear Drew Curtis,

I was going to buy a Monthly recurring Fark Membership but I maxed out my credit card on Heinekens and Kentucky Wildcats season tickets. My father told me if I wanted a Fark membership I shouldn't spend my money on the best beer in the world and the best basketball team, but I didn't listen. If you have it in your heart I ask if you would sponsor me for one month of TotalFark. Thanks!

Regards,
skinink

P.S. GO WILDCATS!
2013-01-09 08:51:54 PM  
1 vote:
I wonder if Molson would do the same for me
 
Displayed 31 of 31 comments

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »
On Twitter






In Other Media


  1. Links are submitted by members of the Fark community.

  2. When community members submit a link, they also write a custom headline for the story.

  3. Other Farkers comment on the links. This is the number of comments. Click here to read them.

  4. Click here to submit a link.

Report