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(Yahoo)   Seven-year-old boy writes letter to LEGO after losing his minifigure, gets awesome response   (games.yahoo.com) divider line 144
    More: Cool, Lego, Mall of America, customer service representative, jays, Luka Apps  
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30716 clicks; posted to Main » on 09 Jan 2013 at 8:43 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-01-09 09:52:57 PM  

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.xx.fbcdn.net i ...


That is awesome! I'll look forward to seeing him on the news in about 10 years.
 
2013-01-09 09:55:32 PM  
There are 40 year olds out there writing similar letters hoping for a hand out now.

But, good for you...ummm...sir.
 
2013-01-09 09:55:42 PM  

addy2: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.x ...


Yep :) Me too. We were watching him do his run through, and he took to it like a duck to water. He was
rattling off the cities and temps and talking about a cold front coming in and there was going to be fog
the next morning, etc...

We thought he was doing an awesome job reading off the teleprompter. Then we noticed that the
meteorologist was staring at my son like he'd grown a second head. Turns out, there IS no teleprompter.
My son was winging the whole thing. He watches the weather reports everyday and has the format down
to a science. It was a total trip.
 
2013-01-09 09:55:44 PM  

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.xx.fbcdn.net i ...


That is awesome sauce!
 
2013-01-09 09:56:57 PM  

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


From me and everyone that read that post, you are a great parent. That is all. Really nothing else to add.
 
2013-01-09 10:02:06 PM  

thecpt: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

From me and everyone that read that post, you are a ...


Aw...thanks :) It's not always the fun stuff. He's a challenging little guy sometimes, but he has
such a cool outlook on the world. The things he is into just blows me away sometimes.

When he was little, it was the MGM lion - you know what I'm talking about. At any rate, he
spent his free time researching the history of the MGM lion. He could tell us which lion was
being used in which hear, what way their head turned, what their names were, whether they
roared, etc... It was amazing. He went through a similar phase with old Tom and Jerry cartoons.
 
2013-01-09 10:05:00 PM  

BlackMtnMan: Isn't spinjitsu some kind of kinky Japanese sex act?


no you are thinking of spinjizzu
 
2013-01-09 10:08:03 PM  
So, I hope you enjoy your Jay minifigure with all his weapons.

Waitaminit! Isn't this in the UK? This must be illegal!
 
2013-01-09 10:09:14 PM  

digitalrain: addy2: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[spho ...

Wonderful! To be a natural at something is a real gift. Keep us updated on how he's doing.

 
2013-01-09 10:09:45 PM  

tcan: This should be required reading for all customer service departments.


As someone who works as a writer in a customer service department, I can tell you that situations like these are far more common than you think.

And, quite honestly, I'd love it if the letters I got from adults were as honest, kind and well written as that child's letter.
 
2013-01-09 10:16:01 PM  

Sin_City_Superhero: Acharne: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Typical Braves/Falcons fan derp.

You might want to have your sarcasm meter checked out...


Turns out it checks out fine, however, I'm surprised yours didn't pick up on my sarcasm. Since Lego is Danish, you could have included a 'corresponding with foreigners, illegally immigrated toys, foreign handouts' joke too.
 
2013-01-09 10:18:49 PM  
Saved template to spam companies that want godlike Karma points and press.
 
2013-01-09 10:23:41 PM  
Just another reason why Lego rules the toy roost

CSB
When my youngest was born, my MIL gave him a blanket. It was soft and white and he carried it faithfully for 3 years. As you can imagine, by that time it was a mess.
Of course, when I tried to replace it I found it was no longer available. No problem, I thought. I'll get a different one. That didn't quite cut it with my son. He would have nothing to do with anything but his old nasty blanket. So I emailed Wamsutta and asked if they had any laying around I could buy. They sent me 2 at no charge, second day air. That was about 7 years agao and I still buy Wamsutta bedding when I can.
/CSB

//No my son is not Linus and yes he kicked the blanket habit
 
2013-01-09 10:24:38 PM  

WhoIsWillo: tcan: This should be required reading for all customer service departments.

As someone who works as a writer in a customer service department, I can tell you that situations like these are far more common than you think.

And, quite honestly, I'd love it if the letters I got from adults were as honest, kind and well written as that child's letter.


Same for my company. I'm not in customer service, but I know we routinely send product replacements and extra surprises along to anyone who calls with a product issue, and occasionally just because they call up and ask. (Though admittedly we'd find it a bit odd if someone underage were writing to us, they'd probably just get a polite note back instead of goodies.)
 
2013-01-09 10:25:25 PM  
LEGO just doesn't go above and beyond for kids, they go above and beyond for ALL customers.

I am 30. I recently introduced my nephew (5) to LEGO. He saw that story a few months back about the kid who wanted the Emerald Night train but it had been discontinued and LEGO sent him a whole set after asking. My nephew asked for it. And since I spoil my niece and nephew (to the tune of just pissing off my brother) I bought it for him. However, I didn't like that it only came with one passenger car.

So I looked up the needed number of parts and submitted an order to LEGO through their brick ordering system (Not the Pick-A-Brick, they have a more thorough system which you can find thru their customer service links). Eitherway, the parts come and I realize that I missed some parts.

Well I somehow wound up on the replacement parts site (where your pre-fabbed set is missing pieces and they send you free replacements) and ordered the pieces that I missed. When I got the confirmation email for the order where they said "we will locate the parts and send them free of charge!"

I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.
 
2013-01-09 10:28:57 PM  
They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was
 
2013-01-09 10:32:50 PM  
My niece (technically my cousin's daughter, but I'm an honorary aunt) turns four in April, and I cannot wait to get her a big box of Lego pieces.  Her mom's an architect, so I know they will have fun with them.
 
2013-01-09 10:33:19 PM  
Your move, Mega Bloks.
 
2013-01-09 10:34:56 PM  

Outlaw Thirds: They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was


You were what? WHAT? Don't you dare leave us hanging.
 
2013-01-09 10:37:37 PM  
That... is goddamned adorable. This is the kind of stuff that's made me a lifelong fan and customer.
 
2013-01-09 10:38:16 PM  

Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.


Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!
 
2013-01-09 10:38:48 PM  
Great marketing but most of the Legos today are only a hollow precasted one-size-fits-all shell of what they used to be. Nowadays they're just snap-together models with no possibility of creativity. This kit the kid had was no different. That is not Lego.
 
2013-01-09 10:40:24 PM  

Ebenator: Your move, Mega Bloks.


I build infrastructure for the house of America, you?
 
2013-01-09 10:42:56 PM  

thecpt: digitalrain:
post of pure awesome


Seconded.
 
2013-01-09 10:44:51 PM  
Lego is a great company not only for their customer service but mostly for their impeccable quality control. Think of all the Lego bricks you have ever put together in your life, did you ever have one that didn't fit?

Of course you didn't. They make a high quality product and they have forever. If you're a parent and you happen to still have your old bucket of bricks from 30 years ago, they will all fit perfectly with all the new ones you buy for your kids.

Also in the entire recorded history of the company, not a single brick has ever failed under the pressure of dad's barefoot in the dark. Not once.
 
2013-01-09 10:46:57 PM  

max_pooper: Lego is a great company not only for their customer service but mostly for their impeccable quality control. Think of all the Lego bricks you have ever put together in your life, did you ever have one that didn't fit?

Of course you didn't. They make a high quality product and they have forever. If you're a parent and you happen to still have your old bucket of bricks from 30 years ago, they will all fit perfectly with all the new ones you buy for your kids.

Also in the entire recorded history of the company, not a single brick has ever failed under the pressure of dad's barefoot in the dark. Not once.


WORST. PAIN. FOR A MAN. EVAR
 
2013-01-09 10:48:26 PM  
I do so hate walking on the little bricks in the middle of the night. Other than that, really great fun
 
2013-01-09 10:49:57 PM  

Ebenator: Your move, Mega Bloks.


That reminds me, I strayed from Lego for the only time ever a few days ago. I saw a Best-Lock Terminator set in Toys R Us and had to have it. The minifigures were all garbage except the awesome mini T-800s. I thought, "Well, they can't be any worse than Mega Bloks, can they? And those aren't that horrible." Well, I was wrong. Soooooo wrong. Those dreams of all those wonderfully assembled Aerial Hunter-Killers and Hunter-Killer Tanks roaming a building block wasteland with my little T-800s came crashing down when it took almost two hours to build the small Hunter-Killer Tank because the instructions were lousy and the pieces wouldn't stay together. In sorting through the pieces I noticed several that were mismolded, the decals aren't cut correctly, I had to trim the excess plastic off most of the pieces with an Exact-O Knife, it just went on and on. Thankfully the set was on sale for more than half off (making it seriously dirt cheap), so I don't feel horrible about it. I think I'm going to take an inventory of the parts, hit up the Pick-A-Brick section of the Lego site and reconstruct this thing with real building blocks.
 
2013-01-09 10:52:58 PM  
LEGO have always been awesome at this. I wrote to them twice for this stuff, once as a kid for pieces I'd lost, and once as an adult for pieces that didn't come in the kit, and both times they sent exactly what I needed and then some, at no charge. Brilliant company.
 
2013-01-09 10:57:48 PM  
When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

www.thelogbook.com

/csb
 
2013-01-09 11:08:11 PM  

Ebenator: Your move, Mega Bloks.


i849.photobucket.com

They are coming for the Mega Bloks!">
 
2013-01-09 11:09:05 PM  

OMG! We're All Gonna Die!: This made me cry. I was a huge Lego fan when I was young. I was born in 84 I had a huge Lego collection. Companies like these are irreplaceable. I wish I still had the imagination that made Legos the coolest toys ever. Growing up sucks.

/+1 to Lego.


You do still have the imagination. Trust me, you do. I didn't think I did either, but (quick CSB) a friend of mine (25-30) found his old LEGO sets again. A whole huge plastic containers worth. A couple of guys and myself were over, along with his housemate's little kids. I assure you, the seven-year-old was not the guy having the most fun with the LEGOs.
 
2013-01-09 11:09:19 PM  
Sin_City_Superhero

Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Sounds kinda right wing to me. He commended their product and asked for a replacement politely.

If he were a lib, he would have cussed them, called them stupid 1%ers, demanded the part and then felt he was entitled to it for no other reason than he exists.
 
2013-01-09 11:16:09 PM  
Stone Meadow


Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.

Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!



For the sake of your friends and family, let it go man, let it go.
 
2013-01-09 11:20:22 PM  

just_another_asshole/jaa: Ebenator: Your move, Mega Bloks.

[i849.photobucket.com image 500x375]

They are coming for the Mega Bloks!">


Mr. President?
 
2013-01-09 11:22:57 PM  

Foolkiller: When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

[www.thelogbook.com image 425x575]

/csb


Uh oh, no trash compactor. Where are they going to put their little foam cubes?
 
2013-01-09 11:25:52 PM  
:Lazlo Toth disapproves.
 
2013-01-09 11:28:43 PM  
CSB time (ok, two stories)

1) When I was about 7, I had a TIE Fighter from Kenner, the old white ones with the spring-loaded, push-button-eject wings. Well, one of the hooks inside the body of the fighter broke so the wing would no longer stay on. Of course, since this was 1979, my dad figured out the problem by disassembling the body of the fighter. I wrote a nice letter to Kenner and asked if we could buy a part. I figured we'd get the part, reassemble the TIE, and end Luke Skywalker's dominance of our basement airspace. Fast forward a few weeks, and a box arrives in the mail. Yep, entire new TIE Fighter. Win. I went on to buy a lot more Kenner stuff until the SW line went on hiatus in the mid-80s. I doubt Hasbro would do that these days, but I guess I'll have a chance to find out if and when my kids are into Star Wars toys.

2) I am one of those adult LEGO fans/builders/geeks, etc. A few years ago, I purchased a 7675 AT-TE set on clearance. I kept it in the "build someday" pile until about a year ago. One day, I opened the box, saw a mess of hot glue residue and discovered that about 1/3 of the set was missing. My first inclination was to think that somebody had made off with the bags containing the minifigures, but after some research, I had some parts of all of the minifigures. So, it means the box was probably opened and somebody in the back room of the store sealed it up with a glue gun, leaving out some of the contents. It happens. Anyway, I start looking on Bricklink and quickly realize that due to the relative scarcity of a few of these parts, it would be cheaper to go through LEGO to purchase replacements. I've received replacement parts before, but I figure that because it's a discontinued set and it wasn't LEGO's fault that the parts are missing, I'd be paying for them. So, I call up LEGO, speak to a very nice CSR, let her know what my situation was, and asked them very nicely if I could fax/email them a list of the parts I need and they could get back to me with a cost. I didn't want to take up a whole ton of time reading off part numbers/describing parts, etc. Here's the CSB part: The LEGO rep says that they'll just send me the parts, for free. I was floored. Above and beyond my expectations. It's a situation they didn't cause, but they're fixing it for me. So, I send in my list of parts and they got back to me a couple of weeks later and let me know the parts were on the way. Parts received, set built, I'm happy, and it just cemented the fact that LEGO Customer Service is the best. I'm a huge fan, and my kids are rapidly heading that way too. I don't know how many individual bricks I own, but it has to be somewhere above the 25,000 mark. I moved late last year and still need to re-assemble the AT-TE, but it's going on the center shelf when it is built again! Thanks, LEGO!
 
2013-01-09 11:29:06 PM  
Stone Meadow


Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.

Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!


Funny thing, I just check. Bain and Co. consulted with Legos back in the 90's when they had over diversified and were losing focus and need guidance. Who was brought in as CEO to Bain and Co. in the 90's. Can you guess, Stone Meadow. ha ha ha.
 
2013-01-09 11:34:54 PM  
Good on Lego but that letter tripped my "Parent like typing" detector.
 
2013-01-09 11:42:34 PM  

StoPPeRmobile: OgreMagi: Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles

Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP

You know, I don't have a problem when people do that. I only have a problem when they push their own sites.

/not over it.


I just learned about the whole GD thing the other day and saw her site. She didn't beat around the bush, did she?
/get it?
//no?
 
2013-01-09 11:42:53 PM  

Foolkiller: When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

[www.thelogbook.com image 425x575]

/csb


That was awesome. Most companies wouldn't even think of sending someone looking for a small replacement part a huge, expensive toy manufactured by a competitor.

/CSB: I won $200 worth of Kenner toys, including one of each Star Wars action figure. Story here.
 
2013-01-09 11:44:34 PM  
My first Lego set was the Smurfs dentist set.
 
2013-01-09 11:52:33 PM  
Several years ago I purchased a new Shoei motorcycle helmet. It was a full face with am opening chin bar. About 18 months later a rubber stopper thingy sheared off preventing the chin bar from remaining in the open position. I was really annoyed since this was an expensive helmet and it really wasn't old enough to have succumbed to wear and tear. Off to the dealer I went, but all they would do was order me a new chin bar at a cost of $185.00, which I refused. Instead, I sent an e-mail and a couple of pics of the broken part to Shoei's North American customer service. Within a couple of weeks I received a box containing a new chin bar, free, compliments of Shoei.

I still have that helmet, and it still functions perfectly. You have to appreciate a company that stands by its products and appreciates and supports its customers.
 
2013-01-10 12:02:51 AM  
Sappy tag hiding under the bed?
 
2013-01-10 12:04:18 AM  
I bought my daughter a Lego Friends (the new ones aimed at girls) set and a mega blocks Barbie set for christmas. It's the last Mega set I'm ever wasting money on. The lego set is such higher quality stuff.
 
2013-01-10 12:30:40 AM  
reminds me of...

http://www.youtube.com/watch?v=A3DYbE44OIE
 
2013-01-10 12:47:34 AM  
So this is why I can't buy any injection molded plastic blocks for less than $50 (even after the patent expired). They're just giving them to kids!
 
2013-01-10 12:59:08 AM  
My Daddy just took me to Sainsburys

Aha, not American.
I thought so.
 
2013-01-10 01:13:12 AM  
Lego customer service will take your word at face value over pretty much anything. Awesome if you are a customer with a genuine problem, not so much when you are a lowly retail monkey working in one of their stores taking abuse from some jackwagon you know is lying because they are in there once a month like clockwork.
 
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