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(Yahoo)   Seven-year-old boy writes letter to LEGO after losing his minifigure, gets awesome response   (games.yahoo.com) divider line 144
    More: Cool, Lego, Mall of America, customer service representative, jays, Luka Apps  
•       •       •

30699 clicks; posted to Main » on 09 Jan 2013 at 8:43 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



144 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

Archived thread
 
2013-01-09 04:56:14 PM
Awww, that's really cute.
 
2013-01-09 05:06:34 PM
That's how you do customer service, PR, and marketing all at the same time.  Well done Lego.

Bank of America would have foreclosed on the family home in addition to charging $39.99 for the replacement figure.
 
2013-01-09 05:14:53 PM
Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.
 
2013-01-09 05:20:08 PM
And Lego is farking awesome.
 
jbc [TotalFark]
2013-01-09 05:34:36 PM
Dear Consumerist,
Please tell all of the interwebs to boycot Lego forever. My son just wrote their customer service department to kindly point out that there product wood be better if there peaces woodnt fall out of his pockets, and rather than fix it and give us moneys, they sent us some peaces we dint ask for.
Yours,
The Average Consumerist Reader
 
2013-01-09 05:36:31 PM
Does he still live on the second floor?
 
2013-01-09 06:14:24 PM
"My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?
 
2013-01-09 06:16:58 PM
Hello.
My name is Luka Apps and I am seven years old.


He lives on the second floor.  He lives upstairs from them.  Yes, I think they've seen him before.
 
2013-01-09 06:19:16 PM

Godscrack: Does he still live on the second floor?


Aw, damnit!  I didn't see your post.
 
2013-01-09 08:23:04 PM

LordOfThePings: "My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?


See what you did there, I did.
 
2013-01-09 08:47:47 PM
Will they send my daughter a new LEGO astronaught because we got it stuck in a tree after a ride in a model rocket?
 
2013-01-09 08:51:54 PM
I wonder if Molson would do the same for me
 
2013-01-09 08:52:06 PM
Dear Drew Curtis,

I was going to buy a Monthly recurring Fark Membership but I maxed out my credit card on Heinekens and Kentucky Wildcats season tickets. My father told me if I wanted a Fark membership I shouldn't spend my money on the best beer in the world and the best basketball team, but I didn't listen. If you have it in your heart I ask if you would sponsor me for one month of TotalFark. Thanks!

Regards,
skinink

P.S. GO WILDCATS!
 
2013-01-09 08:52:37 PM
I keep trying to get my son to write a letter to Mythbusters, but a) the little jerk hates writing and b) I'm afraid of what they might send back...
 
2013-01-09 08:57:16 PM

Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.


Typical Braves/Falcons fan derp.
 
2013-01-09 08:57:58 PM
Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles
 
2013-01-09 08:58:17 PM
I have to praise the father for letting the kid take the toy with him

Dad: I don't think we should take your toy with us. It will be too easy to lose a piece. Why don't you take this toy instead? (picks up other toy)
Kid: but daaaaaad! I want to take THIS toy! I won't lose it, I promise
Dad: ok, fine.
*kid loses toy*
Kid: Daaaaaad, I can't find my toy!
Dad: Then I guess we learned a valuable lesson, didn't we?
 
2013-01-09 09:01:35 PM
 
2013-01-09 09:03:30 PM
Are my old Legos worth anything?
 
2013-01-09 09:03:36 PM
If I wasn't already a massive fan of LEGO, this would do it right here.

/LEGO Y-Wing FTW.
 
2013-01-09 09:03:53 PM

Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles


Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP
 
2013-01-09 09:05:43 PM
It doesn't hurt to write letters to companies. If you do it friendly like sometimes they send you free shiat.

It would make for a great writing exercise in elementary but it's almost a psychopath training step.
 
2013-01-09 09:06:32 PM
The whole Lego on the floor meme should be taken as fact. That's all I've got to say on the subject.
 
2013-01-09 09:08:43 PM
I'm a dad with a 4yo son who's just getting into Lego, and we had to send out a request for a replacement O-ring that flew off in an assembly. I got a prompt response and expect replacements (yeah, I hear they like to send extra pieces) in a day or two. Great service backing up a great product? Yeah, I can get behind that. Very cute story in TFA, too.
 
2013-01-09 09:11:33 PM
Isn't spinjitsu some kind of kinky Japanese sex act?
 
2013-01-09 09:12:20 PM

BlackMtnMan: Isn't spinjitsu some kind of kinky Japanese sex act?


If it isn't, it should be.
 
2013-01-09 09:12:33 PM
I have a picture, that I treasure, my grandma Hermoine took in some Seventy or Eighty, of my Lego ships. Those Legos still box. It's a beer box. *)
 
2013-01-09 09:13:28 PM

Indubitably: I have a picture, that I treasure, my grandma Hermoine took in some Seventy or Eighty, of my Lego ships. Those Legos still box. It's a beer box. *)


Signed,

Indubitably
 
2013-01-09 09:16:48 PM
I sent a letter to Tom's of Maine about how I use their toothpaste because it is bear-proof, but I didn't get any free toothpaste back from them. Just a nice letter about how the CSR hadn't heard about the bear thing.
 
2013-01-09 09:17:48 PM
When I was a little kid, we had a house fire and some of my Legos from school were melted. I wrote to the Lego people asking how much replacements would cost (probably a lot, as they were the cool educational Legos with motors and gears and such,) as I wanted to replace them for my gifted teacher, hopefully before she found out what had happened.

They sent a complete replacement set, not just the pieces I had taken home for my assignment, but a whole set for me to take to my teacher, as well as a second set for me to use at home. I was nine years old and have never forgotten the Lego people's kindness. I still have the whole set they sent me, motors, gears and all, not one piece is missing, and while I did marry a fellow Lego fan (after many cool dates building little mechas and stuff with 'em,) I'm afraid future kid is getting their own Legos until they are old enough for these.
 
2013-01-09 09:19:47 PM
Seriously Legos are the best. Cannot wait to play them with my son when he gets older.
 
2013-01-09 09:21:33 PM
I had a missing piece from a kit when I was about 6 or 7. I wrote to the company and they got me a replacement pretty quickly along with a nice letter. It's a good company.
 
2013-01-09 09:24:58 PM

OgreMagi: Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles

Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP


You know, I don't have a problem when people do that. I only have a problem when they push their own sites.

/not over it.
 
2013-01-09 09:27:58 PM

dahmers love zombie: LordOfThePings: "My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?

See what you did there, I did.


Wow, I missed it the first time... well done, well done...

/(I am not neither 'laughing out loud'... I'm coughing. Yeah, that's it, coughing.)
 
2013-01-09 09:28:46 PM
Both Taurus and Ruger have great customer service.
 
2013-01-09 09:29:31 PM

Indubitably: Are my old Legos worth anything?


This might help.

http://www.bricklink.com/
 
2013-01-09 09:30:23 PM
CSB time...

My son managed to lose 2 out of 3 of the plastic cookies that came with his Count'n Crunch Cookie Monster. Knowing that the third one was on borrowed time, I emailed Playskool customer service to see if I could buy more. Within a day, I got a reply saying they were going to send us a replacement set for free. Ten business days later, got the package.

Completely agree that this kind of customer service goes a long way.

/just glad my son and I can now count to 3
 
2013-01-09 09:30:46 PM
That is a really cool story. My work place has a few Lego tables for the public to play with and I see people of all ages building things.
 
2013-01-09 09:31:47 PM
Wait, what?
thisisjusttoomuch.files.wordpress.com
 
2013-01-09 09:33:28 PM

Acharne: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Typical Braves/Falcons fan derp.


You might want to have your sarcasm meter checked out...
 
2013-01-09 09:38:34 PM

DoctorCal: WTF is wrong with these LEGO people?


I think that they figure the good PR goes a long way to preserve their brand, and it engenders actual respect from the fan base...
 
2013-01-09 09:39:44 PM
darth_badger: "Will they send my daughter a new LEGO astronaught because we got it stuck in a tree after a ride in a model rocket?"

"astronaught"?
 
2013-01-09 09:41:25 PM
Lego is awesome, period. Quality product, good customer service, etc. There are a lot of companies which could learn a lot from them.


/Can't wait for EV3 to start shipping!
 
2013-01-09 09:44:20 PM
Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

sphotos-b.xx.fbcdn.net

sphotos-b.xx.fbcdn.net

sphotos-a.xx.fbcdn.net
 
2013-01-09 09:45:59 PM
This should be required reading for all customer service departments.
 
2013-01-09 09:46:52 PM
To Lego

*)
 
2013-01-09 09:47:09 PM
Lego has done a number of awesome things like this in the past. Now, if the guy wanted to be Epic Awesome, he would have written the response in legos on a solid base sheet.
 
2013-01-09 09:48:13 PM

Indubitably: To Lego

*)


P.S. To Leggo my To Lego. Cheep.
 
2013-01-09 09:48:45 PM
This made me cry. I was a huge Lego fan when I was young. I was born in 84 I had a huge Lego collection. Companies like these are irreplaceable. I wish I still had the imagination that made Legos the coolest toys ever. Growing up sucks.

/+1 to Lego.
 
2013-01-09 09:51:31 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


So.awesome.
 
2013-01-09 09:52:57 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.xx.fbcdn.net i ...


That is awesome! I'll look forward to seeing him on the news in about 10 years.
 
2013-01-09 09:55:32 PM
There are 40 year olds out there writing similar letters hoping for a hand out now.

But, good for you...ummm...sir.
 
2013-01-09 09:55:42 PM

addy2: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.x ...


Yep :) Me too. We were watching him do his run through, and he took to it like a duck to water. He was
rattling off the cities and temps and talking about a cold front coming in and there was going to be fog
the next morning, etc...

We thought he was doing an awesome job reading off the teleprompter. Then we noticed that the
meteorologist was staring at my son like he'd grown a second head. Turns out, there IS no teleprompter.
My son was winging the whole thing. He watches the weather reports everyday and has the format down
to a science. It was a total trip.
 
2013-01-09 09:55:44 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.xx.fbcdn.net i ...


That is awesome sauce!
 
2013-01-09 09:56:57 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


From me and everyone that read that post, you are a great parent. That is all. Really nothing else to add.
 
2013-01-09 10:02:06 PM

thecpt: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

From me and everyone that read that post, you are a ...


Aw...thanks :) It's not always the fun stuff. He's a challenging little guy sometimes, but he has
such a cool outlook on the world. The things he is into just blows me away sometimes.

When he was little, it was the MGM lion - you know what I'm talking about. At any rate, he
spent his free time researching the history of the MGM lion. He could tell us which lion was
being used in which hear, what way their head turned, what their names were, whether they
roared, etc... It was amazing. He went through a similar phase with old Tom and Jerry cartoons.
 
2013-01-09 10:05:00 PM

BlackMtnMan: Isn't spinjitsu some kind of kinky Japanese sex act?


no you are thinking of spinjizzu
 
2013-01-09 10:08:03 PM
So, I hope you enjoy your Jay minifigure with all his weapons.

Waitaminit! Isn't this in the UK? This must be illegal!
 
2013-01-09 10:09:14 PM

digitalrain: addy2: digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[spho ...

Wonderful! To be a natural at something is a real gift. Keep us updated on how he's doing.

 
2013-01-09 10:09:45 PM

tcan: This should be required reading for all customer service departments.


As someone who works as a writer in a customer service department, I can tell you that situations like these are far more common than you think.

And, quite honestly, I'd love it if the letters I got from adults were as honest, kind and well written as that child's letter.
 
2013-01-09 10:16:01 PM

Sin_City_Superhero: Acharne: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Typical Braves/Falcons fan derp.

You might want to have your sarcasm meter checked out...


Turns out it checks out fine, however, I'm surprised yours didn't pick up on my sarcasm. Since Lego is Danish, you could have included a 'corresponding with foreigners, illegally immigrated toys, foreign handouts' joke too.
 
2013-01-09 10:18:49 PM
Saved template to spam companies that want godlike Karma points and press.
 
2013-01-09 10:23:41 PM
Just another reason why Lego rules the toy roost

CSB
When my youngest was born, my MIL gave him a blanket. It was soft and white and he carried it faithfully for 3 years. As you can imagine, by that time it was a mess.
Of course, when I tried to replace it I found it was no longer available. No problem, I thought. I'll get a different one. That didn't quite cut it with my son. He would have nothing to do with anything but his old nasty blanket. So I emailed Wamsutta and asked if they had any laying around I could buy. They sent me 2 at no charge, second day air. That was about 7 years agao and I still buy Wamsutta bedding when I can.
/CSB

//No my son is not Linus and yes he kicked the blanket habit
 
2013-01-09 10:24:38 PM

WhoIsWillo: tcan: This should be required reading for all customer service departments.

As someone who works as a writer in a customer service department, I can tell you that situations like these are far more common than you think.

And, quite honestly, I'd love it if the letters I got from adults were as honest, kind and well written as that child's letter.


Same for my company. I'm not in customer service, but I know we routinely send product replacements and extra surprises along to anyone who calls with a product issue, and occasionally just because they call up and ask. (Though admittedly we'd find it a bit odd if someone underage were writing to us, they'd probably just get a polite note back instead of goodies.)
 
2013-01-09 10:25:25 PM
LEGO just doesn't go above and beyond for kids, they go above and beyond for ALL customers.

I am 30. I recently introduced my nephew (5) to LEGO. He saw that story a few months back about the kid who wanted the Emerald Night train but it had been discontinued and LEGO sent him a whole set after asking. My nephew asked for it. And since I spoil my niece and nephew (to the tune of just pissing off my brother) I bought it for him. However, I didn't like that it only came with one passenger car.

So I looked up the needed number of parts and submitted an order to LEGO through their brick ordering system (Not the Pick-A-Brick, they have a more thorough system which you can find thru their customer service links). Eitherway, the parts come and I realize that I missed some parts.

Well I somehow wound up on the replacement parts site (where your pre-fabbed set is missing pieces and they send you free replacements) and ordered the pieces that I missed. When I got the confirmation email for the order where they said "we will locate the parts and send them free of charge!"

I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.
 
2013-01-09 10:28:57 PM
They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was
 
2013-01-09 10:32:50 PM
My niece (technically my cousin's daughter, but I'm an honorary aunt) turns four in April, and I cannot wait to get her a big box of Lego pieces.  Her mom's an architect, so I know they will have fun with them.
 
2013-01-09 10:33:19 PM
Your move, Mega Bloks.
 
2013-01-09 10:34:56 PM

Outlaw Thirds: They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was


You were what? WHAT? Don't you dare leave us hanging.
 
2013-01-09 10:37:37 PM
That... is goddamned adorable. This is the kind of stuff that's made me a lifelong fan and customer.
 
2013-01-09 10:38:16 PM

Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.


Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!
 
2013-01-09 10:38:48 PM
Great marketing but most of the Legos today are only a hollow precasted one-size-fits-all shell of what they used to be. Nowadays they're just snap-together models with no possibility of creativity. This kit the kid had was no different. That is not Lego.
 
2013-01-09 10:40:24 PM

Ebenator: Your move, Mega Bloks.


I build infrastructure for the house of America, you?
 
2013-01-09 10:42:56 PM

thecpt: digitalrain:
post of pure awesome


Seconded.
 
2013-01-09 10:44:51 PM
Lego is a great company not only for their customer service but mostly for their impeccable quality control. Think of all the Lego bricks you have ever put together in your life, did you ever have one that didn't fit?

Of course you didn't. They make a high quality product and they have forever. If you're a parent and you happen to still have your old bucket of bricks from 30 years ago, they will all fit perfectly with all the new ones you buy for your kids.

Also in the entire recorded history of the company, not a single brick has ever failed under the pressure of dad's barefoot in the dark. Not once.
 
2013-01-09 10:46:57 PM

max_pooper: Lego is a great company not only for their customer service but mostly for their impeccable quality control. Think of all the Lego bricks you have ever put together in your life, did you ever have one that didn't fit?

Of course you didn't. They make a high quality product and they have forever. If you're a parent and you happen to still have your old bucket of bricks from 30 years ago, they will all fit perfectly with all the new ones you buy for your kids.

Also in the entire recorded history of the company, not a single brick has ever failed under the pressure of dad's barefoot in the dark. Not once.


WORST. PAIN. FOR A MAN. EVAR
 
2013-01-09 10:48:26 PM
I do so hate walking on the little bricks in the middle of the night. Other than that, really great fun
 
2013-01-09 10:49:57 PM

Ebenator: Your move, Mega Bloks.


That reminds me, I strayed from Lego for the only time ever a few days ago. I saw a Best-Lock Terminator set in Toys R Us and had to have it. The minifigures were all garbage except the awesome mini T-800s. I thought, "Well, they can't be any worse than Mega Bloks, can they? And those aren't that horrible." Well, I was wrong. Soooooo wrong. Those dreams of all those wonderfully assembled Aerial Hunter-Killers and Hunter-Killer Tanks roaming a building block wasteland with my little T-800s came crashing down when it took almost two hours to build the small Hunter-Killer Tank because the instructions were lousy and the pieces wouldn't stay together. In sorting through the pieces I noticed several that were mismolded, the decals aren't cut correctly, I had to trim the excess plastic off most of the pieces with an Exact-O Knife, it just went on and on. Thankfully the set was on sale for more than half off (making it seriously dirt cheap), so I don't feel horrible about it. I think I'm going to take an inventory of the parts, hit up the Pick-A-Brick section of the Lego site and reconstruct this thing with real building blocks.
 
2013-01-09 10:52:58 PM
LEGO have always been awesome at this. I wrote to them twice for this stuff, once as a kid for pieces I'd lost, and once as an adult for pieces that didn't come in the kit, and both times they sent exactly what I needed and then some, at no charge. Brilliant company.
 
2013-01-09 10:57:48 PM
When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

www.thelogbook.com

/csb
 
2013-01-09 11:08:11 PM

Ebenator: Your move, Mega Bloks.


i849.photobucket.com

They are coming for the Mega Bloks!">
 
2013-01-09 11:09:05 PM

OMG! We're All Gonna Die!: This made me cry. I was a huge Lego fan when I was young. I was born in 84 I had a huge Lego collection. Companies like these are irreplaceable. I wish I still had the imagination that made Legos the coolest toys ever. Growing up sucks.

/+1 to Lego.


You do still have the imagination. Trust me, you do. I didn't think I did either, but (quick CSB) a friend of mine (25-30) found his old LEGO sets again. A whole huge plastic containers worth. A couple of guys and myself were over, along with his housemate's little kids. I assure you, the seven-year-old was not the guy having the most fun with the LEGOs.
 
2013-01-09 11:09:19 PM
Sin_City_Superhero

Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Sounds kinda right wing to me. He commended their product and asked for a replacement politely.

If he were a lib, he would have cussed them, called them stupid 1%ers, demanded the part and then felt he was entitled to it for no other reason than he exists.
 
2013-01-09 11:16:09 PM
Stone Meadow


Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.

Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!



For the sake of your friends and family, let it go man, let it go.
 
2013-01-09 11:20:22 PM

just_another_asshole/jaa: Ebenator: Your move, Mega Bloks.

[i849.photobucket.com image 500x375]

They are coming for the Mega Bloks!">


Mr. President?
 
2013-01-09 11:22:57 PM

Foolkiller: When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

[www.thelogbook.com image 425x575]

/csb


Uh oh, no trash compactor. Where are they going to put their little foam cubes?
 
2013-01-09 11:25:52 PM
:Lazlo Toth disapproves.
 
2013-01-09 11:28:43 PM
CSB time (ok, two stories)

1) When I was about 7, I had a TIE Fighter from Kenner, the old white ones with the spring-loaded, push-button-eject wings. Well, one of the hooks inside the body of the fighter broke so the wing would no longer stay on. Of course, since this was 1979, my dad figured out the problem by disassembling the body of the fighter. I wrote a nice letter to Kenner and asked if we could buy a part. I figured we'd get the part, reassemble the TIE, and end Luke Skywalker's dominance of our basement airspace. Fast forward a few weeks, and a box arrives in the mail. Yep, entire new TIE Fighter. Win. I went on to buy a lot more Kenner stuff until the SW line went on hiatus in the mid-80s. I doubt Hasbro would do that these days, but I guess I'll have a chance to find out if and when my kids are into Star Wars toys.

2) I am one of those adult LEGO fans/builders/geeks, etc. A few years ago, I purchased a 7675 AT-TE set on clearance. I kept it in the "build someday" pile until about a year ago. One day, I opened the box, saw a mess of hot glue residue and discovered that about 1/3 of the set was missing. My first inclination was to think that somebody had made off with the bags containing the minifigures, but after some research, I had some parts of all of the minifigures. So, it means the box was probably opened and somebody in the back room of the store sealed it up with a glue gun, leaving out some of the contents. It happens. Anyway, I start looking on Bricklink and quickly realize that due to the relative scarcity of a few of these parts, it would be cheaper to go through LEGO to purchase replacements. I've received replacement parts before, but I figure that because it's a discontinued set and it wasn't LEGO's fault that the parts are missing, I'd be paying for them. So, I call up LEGO, speak to a very nice CSR, let her know what my situation was, and asked them very nicely if I could fax/email them a list of the parts I need and they could get back to me with a cost. I didn't want to take up a whole ton of time reading off part numbers/describing parts, etc. Here's the CSB part: The LEGO rep says that they'll just send me the parts, for free. I was floored. Above and beyond my expectations. It's a situation they didn't cause, but they're fixing it for me. So, I send in my list of parts and they got back to me a couple of weeks later and let me know the parts were on the way. Parts received, set built, I'm happy, and it just cemented the fact that LEGO Customer Service is the best. I'm a huge fan, and my kids are rapidly heading that way too. I don't know how many individual bricks I own, but it has to be somewhere above the 25,000 mark. I moved late last year and still need to re-assemble the AT-TE, but it's going on the center shelf when it is built again! Thanks, LEGO!
 
2013-01-09 11:29:06 PM
Stone Meadow


Dougie AXP: I immediately copied the order numbers and emailed them back (Customer service phone line was closed at this point). Telling them that I accidentally used the wrong portion of their website and to please cancel the order and that I would be happy to purchase the parts if they were available.I received a personalized response less than 10 hours later stating that they appreciated my honesty but the orders had already been processed and that this time it was on them. They then wished me a merry christmas and happy new year and signed off. With "Let us know if you need anything else".

Two days after that, they send me a notice that one of the parts had been discontinued and was no longer in their inventory but they included links to the secondary markets with the exact part searched for to make it as easy for me to locate the parts as possible.

THAT is customer service.

Yeah, that's nice, but Mitt Romney would have known what to do with soft-headed companies like LEGO. He would have fired all those do-gooders, broken up the company and sold the pieces at a profit. Farking losers!


Funny thing, I just check. Bain and Co. consulted with Legos back in the 90's when they had over diversified and were losing focus and need guidance. Who was brought in as CEO to Bain and Co. in the 90's. Can you guess, Stone Meadow. ha ha ha.
 
2013-01-09 11:34:54 PM
Good on Lego but that letter tripped my "Parent like typing" detector.
 
2013-01-09 11:42:34 PM

StoPPeRmobile: OgreMagi: Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles

Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP

You know, I don't have a problem when people do that. I only have a problem when they push their own sites.

/not over it.


I just learned about the whole GD thing the other day and saw her site. She didn't beat around the bush, did she?
/get it?
//no?
 
2013-01-09 11:42:53 PM

Foolkiller: When I was a lad I broke off the laser cannon from my Death Star. I wrote a letter asking what it would cost to buy a new one. Hasbro sent me a WHOLE NEW DEATH STAR!

Now I wish I had either one.

[www.thelogbook.com image 425x575]

/csb


That was awesome. Most companies wouldn't even think of sending someone looking for a small replacement part a huge, expensive toy manufactured by a competitor.

/CSB: I won $200 worth of Kenner toys, including one of each Star Wars action figure. Story here.
 
2013-01-09 11:44:34 PM
My first Lego set was the Smurfs dentist set.
 
2013-01-09 11:52:33 PM
Several years ago I purchased a new Shoei motorcycle helmet. It was a full face with am opening chin bar. About 18 months later a rubber stopper thingy sheared off preventing the chin bar from remaining in the open position. I was really annoyed since this was an expensive helmet and it really wasn't old enough to have succumbed to wear and tear. Off to the dealer I went, but all they would do was order me a new chin bar at a cost of $185.00, which I refused. Instead, I sent an e-mail and a couple of pics of the broken part to Shoei's North American customer service. Within a couple of weeks I received a box containing a new chin bar, free, compliments of Shoei.

I still have that helmet, and it still functions perfectly. You have to appreciate a company that stands by its products and appreciates and supports its customers.
 
2013-01-10 12:02:51 AM
Sappy tag hiding under the bed?
 
2013-01-10 12:04:18 AM
I bought my daughter a Lego Friends (the new ones aimed at girls) set and a mega blocks Barbie set for christmas. It's the last Mega set I'm ever wasting money on. The lego set is such higher quality stuff.
 
2013-01-10 12:30:40 AM
reminds me of...

http://www.youtube.com/watch?v=A3DYbE44OIE
 
2013-01-10 12:47:34 AM
So this is why I can't buy any injection molded plastic blocks for less than $50 (even after the patent expired). They're just giving them to kids!
 
2013-01-10 12:59:08 AM
My Daddy just took me to Sainsburys

Aha, not American.
I thought so.
 
2013-01-10 01:13:12 AM
Lego customer service will take your word at face value over pretty much anything. Awesome if you are a customer with a genuine problem, not so much when you are a lowly retail monkey working in one of their stores taking abuse from some jackwagon you know is lying because they are in there once a month like clockwork.
 
2013-01-10 01:24:52 AM

pditty: So this is why I can't buy any injection molded plastic blocks for less than $50 (even after the patent expired). They're just giving them to kids!


For $60 you can get a 1000 piece set at Toys r us.
 
2013-01-10 01:48:28 AM
Dear God

I lost my virginity and innocence to a slutty cheating tramp. My mom told me I should leave it at home that night but I took it out with me anyway. I promise if I could get a replacement virginity or innocence I will never take them with me again when I go see slutty cheating tramps.

kvinesknows
 
2013-01-10 02:17:52 AM
You are being marketed to.
 
2013-01-10 02:38:55 AM

TheRameres: CSB time...

My son managed to lose 2 out of 3 of the plastic cookies that came with his Count'n Crunch Cookie Monster. Knowing that the third one was on borrowed time, I emailed Playskool customer service to see if I could buy more. Within a day, I got a reply saying they were going to send us a replacement set for free. Ten business days later, got the package.

Completely agree that this kind of customer service goes a long way.

/just glad my son and I can now count to 3


ah ah ah...
 
2013-01-10 05:37:40 AM
Lego was great during my childhood at home but more memorably I spent about 5 years worth of Saturday afternoons between the ages of 9 and 14 playing with the stuff at a friend's house. We used general Lego pieces to build these cars, usually vaguely resembling brick-shaped 60's model American sedans of about 8 inches in length, then let them go down his long and steeply downhill driveway. They'd inevitably crash off the drive about halfway down and split into a number of pieces, which we'd then rebuild and let them go again. Occasionally they'd make it the whole way down, hit the gutter and break into 50 pieces, which obviously required more rebuilding. Up and down the drive crashing and rebuilding for hours at a time.

It took us until age 15 to realise we had pretty much nothing in common other than our mutual amusement in Lego and we went our separate ways when we realised girls were probably more interesting than bits of plastic.

My point is the stuff is addictively fascinating and if you've got kids, get them some Lego. It keeps them off the streets and makes up for all sorts of other childhood deficiencies (my mate's mum died of cancer when he was 12 and I think our Lego afternoons were one part of a temporary distraction from the obvious resultant pain). Don't even bother getting them the expensive sets, just get a bunch of second hand assorted blocks and let imagination do its thing. Awesome product, and TFA just confirms it.
 
2013-01-10 06:33:36 AM
Lego does something nice for a kid = OMG This is so awesome! Best company EVAR! [jizzmypants.jpg]

Justin Bieber does something nice for a kid = ZOMGWTFBBQ! Why do I have to keep hearing about this douche? Die, die, die!!11!1!

/derp
 
2013-01-10 06:40:26 AM

Ebenator: Outlaw Thirds: They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was

You were what? WHAT? Don't you dare leave us hanging.


He accidentally
 
2013-01-10 07:21:25 AM
SpiderQueenDemon:
I'm afraid future kid is getting their own Legos until they are old enough for these.

I've got mine separated by complexity so I can introduce them to our child gradually ;)

StoPPeRmobile:
pditty: So this is why I can't buy any injection molded plastic blocks for less than $50 (even after the patent expired). They're just giving them to kids!

For $60 you can get a 1000 piece set at Toys r us.


Wow, that's not bad, given that TRU normally overcharges for Lego.
 
2013-01-10 07:28:59 AM
www.1000steine.com

This shiat goes under the LEGO name???

WHAT THE FARKING FARK HAPPENED???
 
2013-01-10 07:31:23 AM

traylor: [www.1000steine.com image 690x506]

This shiat goes under the LEGO name???

WHAT THE FARKING FARK HAPPENED???


you need a brick remover

storage.technicbricks.com
 
2013-01-10 07:36:34 AM
And this why a) Lego is awesome and b) i've spent a shait-load of money on their products.

/2 big boxes of legos and counting
 
2013-01-10 08:07:35 AM

traylor: [www.1000steine.com image 690x506]

This shiat goes under the LEGO name???

WHAT THE FARKING FARK HAPPENED???


Yup it's Lego. My 8 year old got 4 of the Ninjago sets. That's what's in the picture. They have about 200 pieces per set. Christmas morning, 9am he has two of them put together.

After his brother or cousins smash them to smithers, he'll build anything else that every other kid with Lego does.

He's building, having fun then he'll use his imagination. Great stuff.
 
2013-01-10 08:31:36 AM

Dougie AXP: Also in the entire recorded history of the company, not a single brick has ever failed under the pressure of dad's barefoot in the dark. Not once.

WORST. PAIN. FOR A MAN. EVAR


When I was younger I somehow I bloodied my knuckles on some Legos. I think I was trying to disassemble something I had made and the bricks were stuck together and I was forcing them apart and my hand slipped. I had nice round bloody marks on my knuckles from the connectors on the blocks. That hurt like an SOB
 
2013-01-10 08:37:11 AM

rockymountainrider: Yup it's Lego. My 8 year old got 4 of the Ninjago sets. That's what's in the picture. They have about 200 pieces per set. Christmas morning, 9am he has two of them put together.


My wife said she got me this for christmas:

www.kollectobil.com

But she hid it...and now can't find it (I believe her, the house is a mess right now).

/has a 1 year old and a 3 year old, they are still in Duplo stage, though the 3 year old could go up a level.
 
2013-01-10 08:39:32 AM

Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles


I kind of want to get them for you just because omg, look at your dogs face i just want flop his ears around.
 
2013-01-10 08:43:50 AM

Jon iz teh kewl: traylor: [www.1000steine.com image 690x506]

This shiat goes under the LEGO name???

WHAT THE FARKING FARK HAPPENED???

you need a brick remover

[storage.technicbricks.com image 400x300]


A brick remover?! Do today's children not have teeth?!
 
2013-01-10 08:47:46 AM

pudding7: That's how you do customer service, PR, and marketing all at the same time. Well done Lego.


And here I thought that you call the customer a loser, threaten to sell his pre-order on ebay, say you know all the all the people at IGN, and that the customer just got owned.

who knew?
 
2013-01-10 08:52:47 AM
I wonder if this works in other contexts.

"Dear Emma Watson:

Hello.

My name is elvindeath and I haven't been seven years old for a while.

With all the free time I had on Christmas vacation, I spent a lot of time reading threads about you on Fark. They are really good.

My wife told me to stop staring at pictures on the computer at home but I kept doing it and now she won't give me any sexual relief.

I am really upset I have not gotten off in a while. My wife said to send you a email to see if perhaps you will stop by and play a game of sit and spin.

I promise I won't look at fark anymore if you can.

- elvindeath"
 
2013-01-10 09:05:45 AM
l3.yimg.com

25.media.tumblr.com

SHE MATED!
 
2013-01-10 09:09:17 AM
Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.
 
2013-01-10 09:16:52 AM

Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.


No wonder you don't understand taxation.
 
2013-01-10 09:23:21 AM

Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.


The box is just a suggestion, you can make whatever you want with the pieces in a set...

Also, you can get this for about $25

ecx.images-amazon.com
Link

/need to buy this.
 
2013-01-10 09:37:37 AM

abhorrent1: Lego does something nice for a kid = OMG This is so awesome! Best company EVAR! [jizzmypants.jpg]

Justin Bieber does something nice for a kid = ZOMGWTFBBQ! Why do I have to keep hearing about this douche? Die, die, die!!11!1!

/derp


well he did smoke dope just to make girls cut themselves
 
2013-01-10 09:39:38 AM

elvindeath: I wonder if this works in other contexts.

"Dear Emma Watson:

Hello.

My name is elvindeath and I haven't been seven years old for a while.

With all the free time I had on Christmas vacation, I spent a lot of time reading threads about you on Fark. They are really good.

My wife told me to stop staring at pictures on the computer at home but I kept doing it and now she won't give me any sexual relief.

I am really upset I have not gotten off in a while. My wife said to send you a email to see if perhaps you will stop by and play a game of sit and spin.

I promise I won't look at fark anymore if you can.

- elvindeath"


Id give up Fark for that!
 
2013-01-10 10:11:42 AM

traylor: [www.1000steine.com image 690x506]

This shiat goes under the LEGO name???

WHAT THE FARKING FARK HAPPENED???


You should see what they did with city / construction lego's. The Dump Trucks, Backhoes, Bulldozers are all beautiful and amazing. Lego's are just getting more awesome.

And yes, they still make and sell buckets with just the bricks in different colors.
 
2013-01-10 10:12:28 AM
I have mentioned before, I work part time for a Lego store (Baybrook represent!)
It may be the most awesome company I have ever worked for. They will do everything they can (within reason) to make a customer happy... And they are just as awesome to their employees...

/the most imaginative sets I have seen are from kids who have bought multiple sets and made something completely new with them... so if you look at a set and say "kids don't get to use their imagination anymore", you have obviously lost yours...
 
2013-01-10 10:20:30 AM
Lego is an awesome company!  Every experience I've had with their customer service has been over-the-top notch.   I have no problem investing a lot of money in buying their products, much to our 5 year old son's chagrin!

That's a company who understands consumers, and what a very small gesture can go a long way to customer loyalty, PR, and just being frickin' awesome!

/why yes, we have the entire Lego City collection, why do you ask?
 
2013-01-10 10:48:41 AM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.


Very CSB, especially digging the THX chapter as I too would have loved to have all of those on DVD. I still pop in the Terminator 2 disc once in a while just to give my speakers a workout on that T-1000 style melting THX logo. The sound offect on it is stellar.
 
2013-01-10 11:10:29 AM

Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.


What the fark are you talking about? Do you even know? No, wait, you clearly don't. Here, let me explain:

There's a ton of pieces in the box and the only time they're really "tiny" is when they're the sub $12 sets. You can assemble the model presented, but those pieces are still the standard Lego. You can do with them whatever the fark you want. Lego has, does, and always will be able to go together in any configuration you want, limited only by your imagination (and the number of pieces in a set). if you can't imagine anything other than what's presented on the box then the problem is with you, not the set.
 
2013-01-10 11:24:45 AM

Jizz Master Zero: Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.

What the fark are you talking about? Do you even know? No, wait, you clearly don't. Here, let me explain:

There's a ton of pieces in the box and the only time they're really "tiny" is when they're the sub $12 sets. You can assemble the model presented, but those pieces are still the standard Lego. You can do with them whatever the fark you want. Lego has, does, and always will be able to go together in any configuration you want, limited only by your imagination (and the number of pieces in a set). if you can't imagine anything other than what's presented on the box then the problem is with you, not the set.


have plenty of them. You are wrong.
 
2013-01-10 11:29:22 AM

Thunderpipes: Jizz Master Zero: Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.

What the fark are you talking about? Do you even know? No, wait, you clearly don't. Here, let me explain:

There's a ton of pieces in the box and the only time they're really "tiny" is when they're the sub $12 sets. You can assemble the model presented, but those pieces are still the standard Lego. You can do with them whatever the fark you want. Lego has, does, and always will be able to go together in any configuration you want, limited only by your imagination (and the number of pieces in a set). if you can't imagine anything other than what's presented on the box then the problem is with you, not the set.

have plenty of them. You are wrong.



nope dude, you are wrong... I have tons of pictures on my phone from things my son has made, other kids who bring their "inventions" to the store to show off, projects done by other employees (one of our employees, who is scheduled to take the Master builder "test", made an AWESOME haunted mansion using pieces from the Architecture sets, all the monster fighter sets, and city sets (he said it took him two years to get enough roof pieces to make this massive mansion and village)...
Until then, I thought the Architecture series was really the only sets that could only be exactly what they are supposed to be.
You just have lost any bit of imagination...
 
2013-01-10 11:36:11 AM

Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.


It's not the kids that are lacking imagination, but you.
 
2013-01-10 11:50:54 AM
vodka 2013-01-09 10:38:48 PM

Great marketing but most of the Legos today are only a hollow precasted one-size-fits-all shell of what they used to be. Nowadays they're just snap-together models with no possibility of creativity. This kit the kid had was no different. That is not Lego.


Lay off the vodka. While that might be true of the licensed sets to some degree, that is completely untrue of the line as a whole.

Please see the Lego flickr pool for more information/examples/etc.

/the plural of Lego is Lego or Lego bricks, not "Legos".
 
2013-01-10 11:52:47 AM

Spektyr: /the plural of Lego is Lego or Lego bricks, not "Legos".


Legos legos legos legos legos legos
 
2013-01-10 11:59:51 AM
They sent this child weapons!!

< insert bed-wetting liberal whargarble >
 
2013-01-10 12:53:43 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

[sphotos-b.xx.fbcdn.net image 640x480]

[sphotos-b.xx.fbcdn.net i ...


Loved that story! My son is ADHD and way into Greek, Norse and now Egyptian mythologies, but I don't know if writing the Cairo Board of Tourism is going to net me two free round-trip tickets to see the Great Pyramids of Giza. I do remember my cousin asking for help on her science project back in the day, and I asked her to write to one of the meteorologists in St. Louis for some insight. He sent her a 3/4" thick manila envelope of all sorts of weather-related science projects and background info on meteorology. Sometimes you just have to find the right person.

(On a personal CSB note, I got an email about Stan Lee coming to the St. Louis Comic Con this March, and was excited at the possibility of taking my oldest to see him - he remarked about getting Stan's autograph somewhere on his arm or leg and getting it tattooed (he's 9 but I'll give him points for nerd cool), but then found out it'd be a minimum $400 to get in the door to a) meet Stan and b) get the autograph in the first place, assuming that isn't an additional charge. I know you can't put a price on meeting a living legend, but that's a hefty price)

Also, the LEGO kit for that kid retails on Amazon for about $80 with shipping, so he must have scrimped and saved for a while. What his dad needs to do is encase the custom Jay minifigure that LEGO sent him in carbonite and hold on to it for 20 years. The eBay sale alone will pay for a semester of college at some point (if it survives the freezing process, that is).
 
2013-01-10 01:12:43 PM

Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.


LEGO is Danish.
 
2013-01-10 01:16:22 PM

spawn73: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

LEGO is Danish.


mmm.. danish tast soooo good.
 
2013-01-10 01:20:32 PM

Wulfman: Ebenator: Outlaw Thirds: They once phtocopied (or printed?) and mailed me a set of instructions for a set when I was a little kid, because I'd lost them (I was

You were what? WHAT? Don't you dare leave us hanging.

He accidentally


The whole thing?
 
2013-01-10 01:30:22 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


Best CSB ever!!!!
 
2013-01-10 09:57:36 PM
Thank you for this thread full of awesomeness and day-brightening!
 
2013-01-11 06:29:04 PM

IronTechV1: Thank you for this thread full of awesomeness and day-brightening!


You're welcome.
 
2013-01-11 08:47:09 PM

Thunderpipes: Jizz Master Zero: Thunderpipes: Legos are neat, but you pay 50-50 bucks for a tiny set that makes one specific thing.

Kids have no imagination any more.

What the fark are you talking about? Do you even know? No, wait, you clearly don't. Here, let me explain:

There's a ton of pieces in the box and the only time they're really "tiny" is when they're the sub $12 sets. You can assemble the model presented, but those pieces are still the standard Lego. You can do with them whatever the fark you want. Lego has, does, and always will be able to go together in any configuration you want, limited only by your imagination (and the number of pieces in a set). if you can't imagine anything other than what's presented on the box then the problem is with you, not the set.

have plenty of them. You are wrong.


Wow, thanks for that riveting analysis. I, too, have plenty of sets. I have no problem getting endless mileage out of them, even without combining and including the $10-$15 sets, so I'm failing to see my wrong-ocity. Again I say that if you can't do anything other that what's on the box, then the problem lies pretty much solely with you.
 
2013-01-11 09:33:39 PM
Jesus, turned out worse than the gun threads.
 
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