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(Yahoo)   Seven-year-old boy writes letter to LEGO after losing his minifigure, gets awesome response   (games.yahoo.com) divider line 144
    More: Cool, Lego, Mall of America, customer service representative, jays, Luka Apps  
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30694 clicks; posted to Main » on 09 Jan 2013 at 8:43 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



144 Comments   (+0 »)
   
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2013-01-09 04:56:14 PM
Awww, that's really cute.
 
2013-01-09 05:06:34 PM
That's how you do customer service, PR, and marketing all at the same time.  Well done Lego.

Bank of America would have foreclosed on the family home in addition to charging $39.99 for the replacement figure.
 
2013-01-09 05:14:53 PM
Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.
 
2013-01-09 05:20:08 PM
And Lego is farking awesome.
 
jbc [TotalFark]
2013-01-09 05:34:36 PM
Dear Consumerist,
Please tell all of the interwebs to boycot Lego forever. My son just wrote their customer service department to kindly point out that there product wood be better if there peaces woodnt fall out of his pockets, and rather than fix it and give us moneys, they sent us some peaces we dint ask for.
Yours,
The Average Consumerist Reader
 
2013-01-09 05:36:31 PM
Does he still live on the second floor?
 
2013-01-09 06:14:24 PM
"My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?
 
2013-01-09 06:16:58 PM
Hello.
My name is Luka Apps and I am seven years old.


He lives on the second floor.  He lives upstairs from them.  Yes, I think they've seen him before.
 
2013-01-09 06:19:16 PM

Godscrack: Does he still live on the second floor?


Aw, damnit!  I didn't see your post.
 
2013-01-09 08:23:04 PM

LordOfThePings: "My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?


See what you did there, I did.
 
2013-01-09 08:47:47 PM
Will they send my daughter a new LEGO astronaught because we got it stuck in a tree after a ride in a model rocket?
 
2013-01-09 08:51:54 PM
I wonder if Molson would do the same for me
 
2013-01-09 08:52:06 PM
Dear Drew Curtis,

I was going to buy a Monthly recurring Fark Membership but I maxed out my credit card on Heinekens and Kentucky Wildcats season tickets. My father told me if I wanted a Fark membership I shouldn't spend my money on the best beer in the world and the best basketball team, but I didn't listen. If you have it in your heart I ask if you would sponsor me for one month of TotalFark. Thanks!

Regards,
skinink

P.S. GO WILDCATS!
 
2013-01-09 08:52:37 PM
I keep trying to get my son to write a letter to Mythbusters, but a) the little jerk hates writing and b) I'm afraid of what they might send back...
 
2013-01-09 08:57:16 PM

Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.


Typical Braves/Falcons fan derp.
 
2013-01-09 08:57:58 PM
Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles
 
2013-01-09 08:58:17 PM
I have to praise the father for letting the kid take the toy with him

Dad: I don't think we should take your toy with us. It will be too easy to lose a piece. Why don't you take this toy instead? (picks up other toy)
Kid: but daaaaaad! I want to take THIS toy! I won't lose it, I promise
Dad: ok, fine.
*kid loses toy*
Kid: Daaaaaad, I can't find my toy!
Dad: Then I guess we learned a valuable lesson, didn't we?
 
2013-01-09 09:01:35 PM
 
2013-01-09 09:03:30 PM
Are my old Legos worth anything?
 
2013-01-09 09:03:36 PM
If I wasn't already a massive fan of LEGO, this would do it right here.

/LEGO Y-Wing FTW.
 
2013-01-09 09:03:53 PM

Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles


Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP
 
2013-01-09 09:05:43 PM
It doesn't hurt to write letters to companies. If you do it friendly like sometimes they send you free shiat.

It would make for a great writing exercise in elementary but it's almost a psychopath training step.
 
2013-01-09 09:06:32 PM
The whole Lego on the floor meme should be taken as fact. That's all I've got to say on the subject.
 
2013-01-09 09:08:43 PM
I'm a dad with a 4yo son who's just getting into Lego, and we had to send out a request for a replacement O-ring that flew off in an assembly. I got a prompt response and expect replacements (yeah, I hear they like to send extra pieces) in a day or two. Great service backing up a great product? Yeah, I can get behind that. Very cute story in TFA, too.
 
2013-01-09 09:11:33 PM
Isn't spinjitsu some kind of kinky Japanese sex act?
 
2013-01-09 09:12:20 PM

BlackMtnMan: Isn't spinjitsu some kind of kinky Japanese sex act?


If it isn't, it should be.
 
2013-01-09 09:12:33 PM
I have a picture, that I treasure, my grandma Hermoine took in some Seventy or Eighty, of my Lego ships. Those Legos still box. It's a beer box. *)
 
2013-01-09 09:13:28 PM

Indubitably: I have a picture, that I treasure, my grandma Hermoine took in some Seventy or Eighty, of my Lego ships. Those Legos still box. It's a beer box. *)


Signed,

Indubitably
 
2013-01-09 09:16:48 PM
I sent a letter to Tom's of Maine about how I use their toothpaste because it is bear-proof, but I didn't get any free toothpaste back from them. Just a nice letter about how the CSR hadn't heard about the bear thing.
 
2013-01-09 09:17:48 PM
When I was a little kid, we had a house fire and some of my Legos from school were melted. I wrote to the Lego people asking how much replacements would cost (probably a lot, as they were the cool educational Legos with motors and gears and such,) as I wanted to replace them for my gifted teacher, hopefully before she found out what had happened.

They sent a complete replacement set, not just the pieces I had taken home for my assignment, but a whole set for me to take to my teacher, as well as a second set for me to use at home. I was nine years old and have never forgotten the Lego people's kindness. I still have the whole set they sent me, motors, gears and all, not one piece is missing, and while I did marry a fellow Lego fan (after many cool dates building little mechas and stuff with 'em,) I'm afraid future kid is getting their own Legos until they are old enough for these.
 
2013-01-09 09:19:47 PM
Seriously Legos are the best. Cannot wait to play them with my son when he gets older.
 
2013-01-09 09:21:33 PM
I had a missing piece from a kit when I was about 6 or 7. I wrote to the company and they got me a replacement pretty quickly along with a nice letter. It's a good company.
 
2013-01-09 09:24:58 PM

OgreMagi: Anastacya: Damn, if I write them a letter I wonder if I can get any one of the medieval figurines? My mother never got them for me. I had to get "girlie" crap.

/grumbles

Just go the standard farkette AW route.  Put the items on your Amazon wish list and wave your boobies around. In no time at all farkers will be fighting over the privilege of buying you the lego sets.

/I'll be waiting for the boobies over here.  EIP


You know, I don't have a problem when people do that. I only have a problem when they push their own sites.

/not over it.
 
2013-01-09 09:27:58 PM

dahmers love zombie: LordOfThePings: "My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat."

I wonder if confession is always part of Apps' solution?

See what you did there, I did.


Wow, I missed it the first time... well done, well done...

/(I am not neither 'laughing out loud'... I'm coughing. Yeah, that's it, coughing.)
 
2013-01-09 09:28:46 PM
Both Taurus and Ruger have great customer service.
 
2013-01-09 09:29:31 PM

Indubitably: Are my old Legos worth anything?


This might help.

http://www.bricklink.com/
 
2013-01-09 09:30:23 PM
CSB time...

My son managed to lose 2 out of 3 of the plastic cookies that came with his Count'n Crunch Cookie Monster. Knowing that the third one was on borrowed time, I emailed Playskool customer service to see if I could buy more. Within a day, I got a reply saying they were going to send us a replacement set for free. Ten business days later, got the package.

Completely agree that this kind of customer service goes a long way.

/just glad my son and I can now count to 3
 
2013-01-09 09:30:46 PM
That is a really cool story. My work place has a few Lego tables for the public to play with and I see people of all ages building things.
 
2013-01-09 09:31:47 PM
Wait, what?
thisisjusttoomuch.files.wordpress.com
 
2013-01-09 09:33:28 PM

Acharne: Sin_City_Superhero: Another damn liberal, asking corporate America for a handout. Stupid crotch-crab should've spent his Christmas money on bootstraps, so he'd have something to pull himself up by.

Typical Braves/Falcons fan derp.


You might want to have your sarcasm meter checked out...
 
2013-01-09 09:38:34 PM

DoctorCal: WTF is wrong with these LEGO people?


I think that they figure the good PR goes a long way to preserve their brand, and it engenders actual respect from the fan base...
 
2013-01-09 09:39:44 PM
darth_badger: "Will they send my daughter a new LEGO astronaught because we got it stuck in a tree after a ride in a model rocket?"

"astronaught"?
 
2013-01-09 09:41:25 PM
Lego is awesome, period. Quality product, good customer service, etc. There are a lot of companies which could learn a lot from them.


/Can't wait for EV3 to start shipping!
 
2013-01-09 09:44:20 PM
Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):

sphotos-b.xx.fbcdn.net

sphotos-b.xx.fbcdn.net

sphotos-a.xx.fbcdn.net
 
2013-01-09 09:45:59 PM
This should be required reading for all customer service departments.
 
2013-01-09 09:46:52 PM
To Lego

*)
 
2013-01-09 09:47:09 PM
Lego has done a number of awesome things like this in the past. Now, if the guy wanted to be Epic Awesome, he would have written the response in legos on a solid base sheet.
 
2013-01-09 09:48:13 PM

Indubitably: To Lego

*)


P.S. To Leggo my To Lego. Cheep.
 
2013-01-09 09:48:45 PM
This made me cry. I was a huge Lego fan when I was young. I was born in 84 I had a huge Lego collection. Companies like these are irreplaceable. I wish I still had the imagination that made Legos the coolest toys ever. Growing up sucks.

/+1 to Lego.
 
2013-01-09 09:51:31 PM

digitalrain: Some companies really go out of their way for kids. The year my youngest turned 10, he was
nuts about the THX trailers. He has Asperger's and tends to really hyper-focus on his interests.
At any rate, he really wanted a DVD of nothing but the THX trailers. Problem is, no such thing
existed.

I emailed the PR department at THX and explained the situation. A couple of days before my
son's birthday party, a box arrived from the good folks at THX. In it where 3 different DVDs of
the THX trailers, a birthday card with a handwritten note, and a squishy THX mechanic figure.

It made my son's birthday like you would not believe.

These days, and for some time now, his big interest is weather. He wants to be a meteorologist
like nobody's business. I emailed all of our local news stations to see if they allowed any kind of
tours of the studio. About a week later I get an email from the chief meteorologist from WESH 2
in Orlando wanting to know when we could get up there for a 6pm newscast.

So that Friday, my husband, my mom, my son and I drove out to the station. They brought us
into the studio to watch the news being broadcast. My son got to sit up in the computer nest
with the tech who controls the cameras and about halfway through the broadcast, he got to sit
up in the Weather Center (off camera, but still there) with the meteorologist.

All of that was cool enough, but he had the tech leave up all of the weather graphics and the
green screen and after the news cast was over, he let my son do a run through of the weekend
weather report and 7-day forecast.

It was the coolest thing. Even though my son is only 11, nobody talked down to him. He and the
meteorologist talked weather, what he needed to do in school to become a meteorologist, all of
the different jobs available in the field, etc...

Here is my little guy (pardon the fuzzy pics - we only had my husband's cell with us and the
camera on it is crap):


So.awesome.
 
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