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(The Consumerist)   Gifts you ordered online didn't arrive in time for Christmas because FedEx drivers couldn't read between the lines   (consumerist.com) divider line 87
    More: Fail, FedEx, street signs, shrugs, blood donors  
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17259 clicks; posted to Main » on 08 Jan 2013 at 10:40 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2013-01-08 09:30:49 AM
Last week, our 1 1/2 year old began climbing out of her crib, so we decided to order a toddler bed.

I don't care.

Die, Consumerist scum.
 
2013-01-08 09:31:24 AM
"Did you get your package?" the driver asked.
"Yes, after I had to go to the wrong address to get it. This is the fourth time this year you've done this," my wife said.
"Sorry, sometimes I get confused in my head," was the excuse he offered.


I love the idea of getting confused in other parts besides the head. "Sorry, I did your wife, sometimes I get confused in my pants"
 
2013-01-08 09:53:25 AM
So don't use FedEx.  WTF do I care?
 
2013-01-08 10:16:27 AM
"We didn't complain the first three times, and now I'm upset that this continues to be a problem."
 
2013-01-08 10:35:09 AM
The first two times we thought were just an innocent fluke. The third time it happened, we became annoyed. Admittedly, we didn't contact FedEx to let them know they were doing it wrong and this is mostly because the person who lives at the other address is the mother of an acquaintance of ours who let us know that they got our package.

Admittedly, we didn't contact FedEx to let them know they were doing it wrong

Admittedly, we didn't contact FedEx to let them know they were doing it wrong

Admittedly, we didn't contact FedEx to let them know they were doing it wrong

Admittedly, we didn't contact FedEx to let them know they were doing it wrong
 
2013-01-08 10:43:31 AM

stpauler: I love the idea of getting confused in other parts besides the head. "Sorry, I did your wife, sometimes I get confused in my pants"


Happens to people all the time! I mean..... I've heard things. From people. Not me. SHUT UP!
 
2013-01-08 10:44:01 AM
Good god, these consumerist people are just getting dumber and dumber.
 
2013-01-08 10:48:39 AM
I love reading consumerist. Makes me feel normal.. :)
 
2013-01-08 10:50:04 AM
Both our addresses happen to be the same single-digit number. That's where the similarities between our two houses end.

It's not like there are pictures on the address label.
 
2013-01-08 10:52:23 AM

metallion: I love reading consumerist. Makes me feel normal.. :)


where is the comment section on that site? i use to love to read the derp
 
2013-01-08 10:53:31 AM
I spoke with customer service who said that their drivers double- and triple-check before they make a delivery.

media.comicvine.com
 
2013-01-08 10:54:40 AM
Anecdote of a problem that no one tried to solve until after the 3rd time it happened. Thanks for wasting my time with this article.
 
2013-01-08 10:55:12 AM
It's not FedEx, it's one goddamn driver. Who made a a mistake one time, and kept making that mistake because nobody corrected them.

And apparently it's creepy to meet your FedEx guy, because they're supposed to sneak around in the middle of the night and leave your packages like Santa Claus.
 
2013-01-08 10:56:19 AM
Has anyone ever collected data on what Fark tags are used with those sites to which Fark most frequently links? It seems to me that Consumerist articles seem to warrant a FAIL tag most of the time. I wonder if the data backs that up, or if it's just my perception.
 
2013-01-08 10:56:28 AM
Hey, keep using UPS, lady. I'm sure you much prefer getting your packages with giant holes in them, if they make it there on time at all.
 
2013-01-08 10:57:35 AM
Your myspace consumerist posting makes me want to punch [your] babies
 
2013-01-08 11:03:37 AM
Some WWI fan, when laying out New Carrollton, MD, put Vickers St and Vickers Pl in parallel, with identical street numbers. "Twin Vickers," was a machine gun arrangement on some aircraft in WWI. I think Snoopy even refered to it in a Peanuts strip at some point.

Naturally these folks who live there have to deal with this kind of crap frequently.
 
2013-01-08 11:03:40 AM
I dislike fedex too, when it doesn't take an extra week for their "next day shipping", if something requires a signature it's a lost cause. Even if I wait during the day they never bother to ring the door bell or knock, they just leave the "You missed your package" note and run back to the truck before they have to do something.

/Has had it happen numerous times in 3 cities, prefers USPS.
 
2013-01-08 11:03:52 AM
I like that FedEx's response, despite having farked up 4 times, was to assure him that they don't make mistakes. Customer Service 101 is to own your faults and move to correct them, not just live in denial.

In terms of reliability and not farking it up... I still like the USPS best.
 
2013-01-08 11:04:27 AM
blogimages.project76.tv

Ah, Hennimore, just the chap I wanted to see. As you know, our delivery service has had some public criticism recently, so we need to focus on prompt, accurate service. Fortunately, these latest orders are so simple that even a retarded nincompoop like yourself will be able to keep them straight. First, we have a box containing a toddler bed to deliver to the Wests on East Second Street. Have you seen Mrs. West? Such a sweet honey. Second, we have a carton of live bees to deliver to Mr. East on West First Street. He raises them, you see, for his sweet honey operation. So, it should be very clear to you: the first box goes to that honey West on East Second, the second for East's honey on West First. And I realize that your family tree is more of a wreath, you inbred halfwit, but try to keep this one straight for a change.
 
2013-01-08 11:07:21 AM

sigdiamond2000: Last week, our 1 1/2 year old began climbing out of her crib, so we decided to order a toddler bed.

I don't care.

Die, Consumerist scum.


Whoa... you are DARK!
 
2013-01-08 11:08:40 AM

The Jami Turman Fan Club: It's not FedEx, it's one goddamn driver. Who made a a mistake one time, and kept making that mistake because nobody corrected them.

And apparently it's creepy to meet your FedEx guy, because they're supposed to sneak around in the middle of the night and leave your packages like Santa Claus.


The guy that delivers to my house for UPS and I are on first-name basis (Yeah I know, he sees mine on the delivery scan but I know his as well is what I'm getting at.) I even tip him around the holidays since I see him so often. I don't think it's creepy at all. He even makes sure that my packages that I don't have to sign for are well hidden from public when he drops them off. Sometimes when you treat the delivery guy like you would any other human being, instead of some sort of sub-human trog, you get great customer service.

I don't get what the person in the article is complaining about especially if he allowed a bad behavior to keep happening. Oh wait, this is a consumerist article. Carry on.
 
2013-01-08 11:08:44 AM

Sgt Otter: "We didn't complain the first three times, and now I'm upset that this continues to be a problem."


No shiat. In 2011, I had a problem with UPS leaving packages at the end of my driveway to avoid having to drive a hundred yards or so to the house. I called the very first time it happened. Yada yada yada, packages are now left at my front door. Same thing when my USPS carrier started getting lazy and leaving "sorry we missed you" tags instead of delivering non-signature packages.
 
2013-01-08 11:11:57 AM
Around here it's UPS that delivers horrible service. It's just a crapshoot which delivery service in your location sucks the most.
 
2013-01-08 11:13:19 AM
Our house number is 1101. Depending on the shipping service used, they'd end up anywhere but our door; 1001, 1010, 1105 - and at least those were all on my street. Once or twice they weren't anywhere.

On the other hand, most of these were Amazon, and when I reported not getting them, they sent me another via a different delivery guy. Then I went door to door until someone admitted they had a package with my name on it, that they held for a week and 'were going to give it to me but they hadn't gotten around to it yet.' Neat when it was a spare 200$ video card, not neat when it was a valentines day present that was never found.
 
2013-01-08 11:13:21 AM
Your blog sucks.

1) Don't tell FedEx they mis-delivered package
2) Don't do this THREE times
3) Blame FedEx fourth time it happens
4) Write whiny arsed comments about it

Seriously, how the fark do you expect them to know it's wrong if you don't tell them? On the other side, I can see not calling ONCE. Even the USPS farks up my mail once in a great while (rareIy I'll get a piece of my immediate neighbor's mixed in with mine, usually an advert). But after the second time, I'd be letting them know. But how is meeting your FedEx driver 'creepy'?
 
M-G
2013-01-08 11:14:33 AM

The Jami Turman Fan Club: It's not FedEx, it's one goddamn driver. Who made a a mistake one time, and kept making that mistake because nobody corrected them.


It's probably not even technically a FedEx driver. It's probably FedEx Home Delivery, which means an independent contractor owns the route, and may very likely be hiring on a mouth-breather to run it.

This is, of course, the danger of a company like FedEx turning things over to contractors, yet keeping their branding all over their work.
 
2013-01-08 11:16:48 AM

ShankatsuForte: I dislike fedex too, when it doesn't take an extra week for their "next day shipping", if something requires a signature it's a lost cause. Even if I wait during the day they never bother to ring the door bell or knock, they just leave the "You missed your package" note and run back to the truck before they have to do something.

/Has had it happen numerous times in 3 cities, prefers USPS.


I have the exact same experience, with UPS. FedEx here in ATL is pretty great. USPS is not bad for small items or things that are not time sensitive.
 
2013-01-08 11:17:21 AM
I had to laugh. The office I work in is on SW yadda-yadda street, and the SE portion of yadda-yadda street is residential. We get deliveries from UPS, USPS, and Fedex all the time. ONLY Fedex consistently delivers our packages to the SE end of the road. For years. MANY different drivers. And we have complained MANY times; to Fedex, to the drivers, and even have spoken to residents of that home! Years ago, whoever lived there would just keep whatever got delivered. I recall we once called Fedex about a missing package, they figured out it had been mis-delivered, and expected US to go retrieve it!  It's only the package deliveries, not the Fedex Express that comes early in the AM, thank goodness. But still. This has gone on for ages.

CSB? Not really. But yeah, they needed to speak up sooner.
 
2013-01-08 11:20:00 AM
"Sorry, sometimes I get confused in my head"

i50.tinypic.com
 
2013-01-08 11:21:09 AM
Another common thing to happen is i'll sit and wait for the package (I've learned through experience to watch them like hawks and have little better to do during the day.) And when I see them try to put the "Sorry we missed you tag up" without knocking or anything, and then when I open the door they claim to have knocked / rang the doorbell, as if I wasn't sitting on the couch 2ft away from the door.
 
2013-01-08 11:21:35 AM
This is why I only shop at vendors (like Amazon.ca) who use sub-space couriers.
www.teletoon.com

The deliveries are so much faster, and the couriers are pretty easy on the eyes.
I actualy dated one of the delivery ladies once. It was a nightmare. She was always getting me into fights.
 
2013-01-08 11:21:58 AM
Those poor people, having to actually speak to the delivery driver in person! Truly they are history's greatest victims.

Actually they are the worst kind of consumerist coward. Not only did they not report the issue to fedex so it could be immediately fixed, ANY of the first three times, when the guy actually showed up to apologize they called him creepy.

Now I know why their comments are disabled.
 
2013-01-08 11:24:23 AM
Sounds like the voices in the driver's head need to give him better directions.
 
2013-01-08 11:27:27 AM
I don't see the problem with the driver coming to your house to make sure you got the package. Sounds like good customer service to me. Maybe if you had let them know the first time it happened he probably wouldn't have done it again because he obviously cared that he made a mistake, and mistakes happen its how you react to them that counts.
 
2013-01-08 11:29:06 AM

sigdiamond2000: Last week, our 1 1/2 year old began climbing out of her crib, so we decided to order a toddler bed.

I don't care.

Die, Consumerist scum.


This bed doesn't work! This bed is last week's bed! Internet, Fed-Ex me a whole new bed!

Our toddler began climbing out of his crib too, so we took the side off the crib.

/But then, as a result we have nothing to whine about
 
2013-01-08 11:29:24 AM

ShankatsuForte: Another common thing to happen is i'll sit and wait for the package (I've learned through experience to watch them like hawks and have little better to do during the day.) And when I see them try to put the "Sorry we missed you tag up" without knocking or anything, and then when I open the door they claim to have knocked / rang the doorbell, as if I wasn't sitting on the couch 2ft away from the door.


Why would they deliberately not knock on your door? So they have to come back the next day and deliver it to you then?

That doesn't make any sense.
 
2013-01-08 11:29:53 AM
I love how the internet both reflects and directs the worst passive-aggressive numb-nuttiness.
 
2013-01-08 11:31:26 AM

sigdiamond2000: Last week, our 1 1/2 year old began climbing out of her crib, so we decided to order a toddler bed.

I don't care.

Die, Consumerist scum.


I'm so glad he included that particularly relevant info. Otherwise I'd have been left wondering... WHY did they need a toddler bed? They're not toddlers!!!
 
2013-01-08 11:32:53 AM
What is it with these product reviewers/ consumerist commenters who think they are a Nobel Laureate? Like an amateur restaurant review.
 
2013-01-08 11:34:06 AM

Lord_Dubu: sigdiamond2000: Last week, our 1 1/2 year old began climbing out of her crib, so we decided to order a toddler bed.

I don't care.

Die, Consumerist scum.

I'm so glad he included that particularly relevant info. Otherwise I'd have been left wondering... WHY did they need a toddler bed? They're not toddlers!!!


The toddlers can probably use the internet better than they can, like putting the correct address so they actually get their damn package.
 
2013-01-08 11:35:14 AM
I can't write anything without it starting to sound like the lead in to a b rated porn. I see no issue with him coming to the door to inquire about the packages, depending on his attitude. If he seemed agitated by it then yes, I would feel very uncomfortable being confronted at my front door.
 
2013-01-08 11:38:17 AM

stpauler: "Did you get your package?" the driver asked.
"Yes, after I had to go to the wrong address to get it. This is the fourth time this year you've done this," my wife said.
"Sorry, sometimes I get confused in my head," was the excuse he offered.

I love the idea of getting confused in other parts besides the head. "Sorry, I did your wife, sometimes I get confused in my pants"


That might explain the ghey...
 
2013-01-08 11:38:41 AM

MythDragon: This is why I only shop at vendors (like Amazon.ca) who use sub-space couriers.
[www.teletoon.com image 640x960]

The deliveries are so much faster, and the couriers are pretty easy on the eyes.
I actualy dated one of the delivery ladies once. It was a nightmare. She was always getting me into fights.


iSeeWhatYouDidThere.jpg.bmp.giffffff
 
2013-01-08 11:39:31 AM

sigdiamond2000: ShankatsuForte: Another common thing to happen is i'll sit and wait for the package (I've learned through experience to watch them like hawks and have little better to do during the day.) And when I see them try to put the "Sorry we missed you tag up" without knocking or anything, and then when I open the door they claim to have knocked / rang the doorbell, as if I wasn't sitting on the couch 2ft away from the door.

Why would they deliberately not knock on your door? So they have to come back the next day and deliver it to you then?

That doesn't make any sense.


I've had this happen with both FedEx and UPS. I actually ran out got in my car and chased the FedEx guy down as he had a document I needed to sign and return that day. When I caught up to him he said he knocked, "Yeah I saw you pull up, got out of my chair and walked to the door, when I opened it you were 3/4 back to your truck." after signing I made a call to FedEx and got an apology and a $10 coupon thing for future shipping (which I rarely do).

They do that so that you have to go to the distribution center to pick up your package. But don't go during the day because your package is on a truck, you have to go the hour they open or the hour before they close when the center is open to customers and the package is actually there.
 
2013-01-08 11:40:42 AM
I love the follow-up that the author makes. At first it looks like he's on his side, then he flips on him essentially saying he's a douche. And I think it was left out that the reason the driver showed up at his house - and actually got it right this time - is because he finally complained to FedEx who informed him that he screwed up.

//Sorry about all the pronouns.
 
2013-01-08 11:42:02 AM
FedEx sucks. Exactly the same thing happens to me. The next street over always gets my FedEx packages, and I get their FedEx packages. We don't even knock on each other's doors anymore and laugh about it. We just drop them off. The mailman does it a few times a year. UPS *never* does it.

Lesson learned: UPS doesn't suck.
 
2013-01-08 11:43:09 AM

tbhouston: metallion: I love reading consumerist. Makes me feel normal.. :)

where is the comment section on that site? i use to love to read the derp


I was wondering the same thing. It's what makes that site worthwhile.
 
2013-01-08 11:44:35 AM

DoBeDoBeDo: sigdiamond2000: ShankatsuForte: Another common thing to happen is i'll sit and wait for the package (I've learned through experience to watch them like hawks and have little better to do during the day.) And when I see them try to put the "Sorry we missed you tag up" without knocking or anything, and then when I open the door they claim to have knocked / rang the doorbell, as if I wasn't sitting on the couch 2ft away from the door.

Why would they deliberately not knock on your door? So they have to come back the next day and deliver it to you then?

That doesn't make any sense.

I've had this happen with both FedEx and UPS. I actually ran out got in my car and chased the FedEx guy down as he had a document I needed to sign and return that day. When I caught up to him he said he knocked, "Yeah I saw you pull up, got out of my chair and walked to the door, when I opened it you were 3/4 back to your truck." after signing I made a call to FedEx and got an apology and a $10 coupon thing for future shipping (which I rarely do).

They do that so that you have to go to the distribution center to pick up your package. But don't go during the day because your package is on a truck, you have to go the hour they open or the hour before they close when the center is open to customers and the package is actually there.


That still doesn't make any sense.

Why would it be easier for them to grab the package from their truck, walk to your door, not knock, write out a "sorry we missed you" note, bring the package back to their truck, and then unload it again when they return to the distribution center, rather than just knock on your door to see if you're home?
 
2013-01-08 11:45:24 AM

sigdiamond2000: ShankatsuForte: Another common thing to happen is i'll sit and wait for the package (I've learned through experience to watch them like hawks and have little better to do during the day.) And when I see them try to put the "Sorry we missed you tag up" without knocking or anything, and then when I open the door they claim to have knocked / rang the doorbell, as if I wasn't sitting on the couch 2ft away from the door.

Why would they deliberately not knock on your door? So they have to come back the next day and deliver it to you then?

That doesn't make any sense.


No idea, but it's happened to me as well. I've been on the couch, 3 ft from the door, heard them open the gate from the sidewalk, walk up to my door, stand there for about 1 second, turn and leave.
 
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