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(The New York Times)   Best Buy announces it will give its founder two additional months to determine whether or not he wants to retain ownership of his chain of Amazon.com showrooms   (dealbook.nytimes.com) divider line 50
    More: Followup  
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10955 clicks; posted to Business » on 16 Dec 2012 at 3:16 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2012-12-16 03:22:11 PM
8 votes:
I hate that place.. I went there not long ago with money burning a hole in my pocket and left without buying anything.

Like.. That should technically be impossible. A 30 something male, bored, with a few grand to burn went into a store filled technology and found nothing worth spending his money on.
2012-12-16 03:28:16 PM
5 votes:
The key with buying something from Best Buy other than an emergency purchase is to do your research beforehand. I say that because I keep finding the workers there useless in terms of getting correct info or even help when I need it. It's just better to know what you need, and grab it. Otherwise things are just cheaper on Amazon even when they start charging state tax where I am.

What I'm starting to find out about Amazon lately is that other websites are starting to beat Amazon on price.
2012-12-16 04:29:24 PM
4 votes:
I miss the old Radio Shack that used to stock every 74XX series IC known to man, 6502 and other CPUs individually in plastic bubble packs like they were nothing at all, the same way you might see a LED or switch sold today. And the old buy behind the counter (was probably 30 now that I think about it) who could tell you how ANYTHING worked.

/ San Mateo Ca, early 1980's.
2012-12-16 03:35:33 PM
4 votes:
Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.
2012-12-17 03:30:42 AM
3 votes:

Norgle: sibly part time instead of full time. Great job.

If you don't want the warrenty, say no. Better yet, stop shopping there. These companies won't close, they'll change their business models to try to adapt. Don't support strategies that you don't think are morally correct. Of course, if they keep doing it, then you didn't make a difference and aren't a special snowflake with the true knowledge of the WARRENTY TRAP *Le Gasp*.

Go fark yourselves.OR you know, show some solidarity with your fellow man. Whichever is easier for you.


The thing you don't realize though, it that what you described is all part of the scheme. I doubt they filled you in on that during orientation.

When retailers began pushing the "service plan," they played on customers' emotions by trying to sell them piece of mind by offering the warranty. Now that repeat customers have heard the spiel several times and recognize it as a rip off, they get defensive and automatically say no to the offer.

Knowing that, the retailers implemented a better tactic.

Most consumers know that you - as the poor lowly salesman - are being forced to push the service plan. They still don't want the plan, but they also feel sorry for you and don't want you to get into trouble, so they listen to your spiel before telling you no a second time so you won't get in trouble and won't lose your job. The problem is that you turn that compassion around and try to turn it against us by pressing us even further. It's not necessarily your fault, you're just following orders to keep your job, but in doing so, our anger grows and gets directed at you - which is exactly what your superiors want because it takes the heat off the company and places it on the easily replaceable low-rung employees.

You in turn get mad at the customers, instead of the your superiors, despite the fact that they are the ones throwing you to the wolves and putting you in that position to begin with. Your only choices are trying to keep your job by following company policy or, in your words, showing "some some solidarity in your fellow man" by not trying too hard to upcharge him one last time after luring him in to your store thanks to a barrage of television commercials aimed at his kids and making him walk past a guy ringing a bell and holding his hand out as he walks in your store.

It's a classic regurgitation of "good cop vs. bad cop," and you're being forced into the bad cop role by your employer. Any sort of negative reaction towards a customer on your part will lead to your termination and a half-hearted apology to the customer on behalf of their "disgruntled employee" with the assurance that said employee wasn't fit for their standards and has been terminated. Customer leaves satisfied and backs down from his threat of taking his business elsewhere. The only sacrifice to the retailer was a minimum wage employee who will be easily replaced by one of hundreds of applicants desperate for a job in this weakened economy.

We, as customers, do feel sorry for you, but you are the one who agreed to take the job and you are now a representative of the retailer - most likely the only one who will lend an ear to an irate customer. If you chose to work for a company that puts you into that position, that's your fault. Deal with the consequences, but direct your anger at the right source. Things aren't always as black and white as you've been led to believe.
2012-12-16 10:37:04 PM
3 votes:
For all you jackoffs so proud of your ability to dehumanize and belittle "sales drones":

Those people have to push warrenties. If their sales numbers get too low, hours get cut, or they get replaced. If you're happy about firing them, be proud that you just cut a college student off of his school dues. Or a forty-year old off the only job she can make a decent wage at this point in her life. The pay isn't great, but if someone has been with the company long enough, it's enough for them to scrape by. Don't think that they'll be re-hired at the same wage, either. It'll be a pay cut or possibly part time instead of full time. Great job.

If you don't want the warrenty, say no. Better yet, stop shopping there. These companies won't close, they'll change their business models to try to adapt. Don't support strategies that you don't think are morally correct. Of course, if they keep doing it, then you didn't make a difference and aren't a special snowflake with the true knowledge of the WARRENTY TRAP *Le Gasp*.

Go fark yourselves.OR you know, show some solidarity with your fellow man. Whichever is easier for you.
2012-12-16 07:59:38 PM
3 votes:

Endive Wombat: My friend looks at the sales drone and asks him if he likes his job. To which sales drone replies "Yes, a lot...I've been here for over 5 years..." My friend smiles, puts his credit card in his wallet and asks sales drone how it will feel to be fired for losing a $40,000 sale.


What kind of prick takes joy in getting some poor cashier fired for doing nothing but what his supervisors tell him to?
2012-12-16 03:51:46 PM
3 votes:
This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

i.imgur.com
2012-12-16 03:31:42 PM
3 votes:
It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
msbmedia.georgetown.edu
2012-12-16 09:44:35 PM
2 votes:
Oh you people, picking on the retail drones.

If a sales clerk tries to help you, they're stalking. If they don't try to help you, they're rude and inconsiderate.
If they know something about the product, and try to answer your questions, they're pompous asses.
If you have an obscure question about a DSLR feature they don't know, they're poo-flinging monkeys.
You all already hate all these places, they all suck. The last time you shopped there was in the late 90's, but your opinions are still valid.

Really, it's like you never leave Fark, and these stores are just an extension of the forums here. At least I can be amused by that.
2012-12-16 08:57:04 PM
2 votes:

Man On Pink Corner: Idiot sales droids only understand one thing -- your willingness to turn around and walk out the door. Sometimes you have to exercise that option to put them in their place and discourage other retailers from adopting the same customer-unfriendly policy.


There aren't necessarily idiots. They are forced to make those sales pitches, and management and supervisors will eavesdrop on the employees and perform evaluations of their sales techniques.

If an employee doesn't ask a certain amount of times for the sales plan, they will fail their evaluation. Too many mistakes and they have their hours cut.

Just sayin'.
2012-12-16 07:12:59 PM
2 votes:
I refuse to deal with the legion of idiots at Best Buy so I'm getting a kick.

I don't understand how Fry's does so well considering at least here in DFW it's like a dungeon filed with twice returned smashed and ripped boxes.
2012-12-16 06:40:28 PM
2 votes:

exvaxman: Three Best Buy stories.
1) a customer asked that an office get set up ASAP and damn the cost. Best Buy was closest. $20k+ purchase. The sales droid as I was heading to the cashier kept pushing the damn extended warranties. I told him if he did it one more time I was walking out. He pushed again, I blew up screaming at the person so that the whole store heard that he had just f'd up and blown $20k in sales over the f'ing extended warranties. The manager came running but it was too late.


Same thing happened to a friend of mine and I...I witnessed this...

One of my best friends does custom electronics installs for wealthy homeowners and businesses (sports bars and the like). Whole house security systems, sound and entertainment systems. Occasionally the homeowner or business owner will be very specific about a TV that they want...the average TV order is 6-10 TVs. So when he has enough lead time, he buys the TVs with his wholesale license with a big discount and sells them for less than retail to the customer. When he does not have a lot of lead time, which is the norm, as of a year ago, he went to Best Buy. Yeah, Costco has some cheaper prices, but he got a lot of Reward Zone points and since he is not really the one eating the cost of a TV, an $80 savings means nothing to him.

So about this time last year he had like 6 back to back installs (I helped him with some) and he was set to purchase like 50 of the same TVs. Best Buy was having a sale on the specific model he wanted/needed and it worked out to being less expensive than what little discount he got from buying wholesale.

So he calls the manager of the store to place an order of all 50 TVs and their matching wall mounts and he will pay for them and pick them up when they arrive. The manager says he can do this, thanks him for the business, tells him the TVs will be in the store the next day. He asked that they not charge his credit card...they were going to charge it once the products all came into the store, and he came to pick them up...manager said that was fine.

So the next day they call him telling him that his $40,000 order has come in. He gets there...

Manager says "thanks for the business, if you need anything, let me know...here is Sales Drone #443-A713, he will ring you up. Once your sale is complete, please drive around to the back, I have 5 guys waiting to load up your truck"

Checkout time:
Sales drone tried pushing the extended warranty multiple times, and my friend trying to be the patient guy he is says thanks but no thanks...gets pushed again...friend says no more of this, if you mention it again, I am walking out...pushed again right before he's about to swipe his credit card...

My friend looks at the sales drone and asks him if he likes his job. To which sales drone replies "Yes, a lot...I've been here for over 5 years..." My friend smiles, puts his credit card in his wallet and asks sales drone how it will feel to be fired for losing a $40,000 sale. A look of confusion simultaneously followed by understanding washes over this guys face in a way that is indescribable.

My friend looks at me and says "Endive, we're off to Costco!"

As we are getting into the U-Haul truck the manager sprints out to us in a panic begging us to come back in, even offering a discount. My buddy tells him that he can take his extended warranties and shove them up his ass. He recounts to the manager that he repeatedly and kindly asked that that sales drone STFU about the extended warranties and that because he kept going on and on, he got frustrated and decided to take his money elsewhere.

We purchased what Costco had in stock and ordered the remaining TVs and picked them up the next day... 

I guess the District Manager called my friend the next day asking him to detail his experience, to apologize for the idiot sales drone who could not separate corporate training from fulfilling the customers requests, and asking for is business again...

My friend has not been back to Best Buy, which represents probably about $250,000 in losses of sales to Best Buy on a yearly basis.

There is something to be said about hiring competent, non-idiot employees.

/yes, the DM confirmed that sales drone was fired.
2012-12-16 05:56:35 PM
2 votes:
Three Best Buy stories.
1) a customer asked that an office get set up ASAP and damn the cost. Best Buy was closest. $20k+ purchase. The sales droid as I was heading to the cashier kept pushing the damn extended warranties. I told him if he did it one more time I was walking out. He pushed again, I blew up screaming at the person so that the whole store heard that he had just f'd up and blown $20k in sales over the f'ing extended warranties. The manager came running but it was too late.

2) I was checking out with the wife and kid in tow, getting a cordless phone. I replied "no" three times to the warranty question, ending by telling the clerk what a bad deal it was since a state law covers electronic purchases and returns. The store manager as I was walking out grabbed me harshly and spun me around. I put his head through the nearest wall and had him arrested for assault. (I was bruised where he grabbed me... The cops took evidence pictures the next day). The idiot kept saying "I was just going to explain how great the warranty really was".

3) I had to run in for something needed that day. While there I heard a sales jerk up selling to the tune of close to $300 dollars cables to an elderly couple. (that was close to what they paid for the tv!). I interrupted, told the salesman exactly what I thought of him and his tactics. It turned out that the elderly couple was in the same assisted living complex as my father, I told them I had to be visiting him that night and would hook them up with my spare cables that they would be replacing at monoprice online prices. $12 all told. They were very grateful.

I will not miss Best Buy in the least.
2012-12-16 05:30:28 PM
2 votes:
We're going to end up with only one retail store, and, sadly, that will be Wal-Mart.
2012-12-16 04:31:37 PM
2 votes:
I spent a lot of money at Best Buy in 2012...but with a catch - Open Box Items

I was a very thoughtful and wonderful husband and decided that for our 6 year wedding anniversary, I would get her a nice, entry level, prosumer DSLR. I did my research and found the camera(s) that I was interested in buying. On a whim I called the closest Best Buy to me and found to my surprise that they had one of the cameras I was interested in as an open box item! It had sat there for about a month and my understanding is that they were selling it just about at cost to get rid of it. So, I got a $700 camera for ~$450! That was June.

Now July we discover that the wife needs a new computer and possibly an iPad for work. After doing research we decide that a MacBook Pro is the way to go. I find what she needs at the same Best Buy I got the camera from. $1799 Mid 2012 MBP, 2.3Ghz Core i7, with 4GB of RAM. They have an open box of this for $1499. Because this store for some reason has a slow internet connection, they are having problems getting the OS downloaded. I told them that I was going to wipe the system and reinstall the OS when I got home anyway...so if they are willing to work with me, I can save them the work. I agree to open a credit card (which I paid off with cash 3 days later at the store)...get another discount...the manager discounts the MBP to $1300.

In August, I get my Reward Zone statement and see that I have earned ~$70 worth of points. So I order 16GB of RAM for the new MBP for $99...I spend only $29 - Plus free shipping.

I got a lens as an open box as well in October - Discount of ~$180

Because of Reward Zone points, stuff I would have purchased on Amazon was actually cheaper in store...or within a couple of dollars (less than $5)...

In all, I've spent on the order of ~$3,000 this year with Best Buy and saved at least $1,000 because I shopped around for open box items.

All that being said, without the Open Box discounts, and Reward Zone points Best Buy would not have likely gotten my business. Amazon would have gotten it all. 

I will say that I did my research and new what I was looking for when I purchased all those fancy electronics this year and the employees that I encountered were total morans who have no business filling up gas tanks, let alone trying to sell high priced electronics.
2012-12-16 04:27:41 PM
2 votes:

BMFPitt: Yeah, but they were just as bad 7 years ago when they were making piles of money. The ability to easily price compare in-store was the final nail in the coffin.


That, and 7 years of people like me trashing them to everyone we know. Buy from Costco, buy from Amazon. Hell, if you have to, buy from Walmart, just don't buy from Best Buy.

Best Buy has sewn a lot of ill will over the years. There's a price to be paid for being the scummiest major national retailer.
2012-12-16 04:01:18 PM
2 votes:
Went to BB a month ago to look for a basic microphone, something to use on the road as a backup, even a USB microphone.

There were four shelves on an end-cap dedicated to microphones and digital audio. Three and a half of the shelves were empty. "No, we don't have any of those in stock, we sell most of those online."

I was there with cash in hand, willing to pay a premium, and they're pushing me to purchase the same high-priced crap online that I could get elsewhere for a 60% discount.

No wonder.
2012-12-16 03:49:18 PM
2 votes:

BMFPitt: YodaBlues: 3 years ago, my house was foreclosed on and my credit was in the shiatter. Not entirely my fault, bought the house for my parents whom decided that making mortgage payments was beneath them.

I would think that the type parents who would have their child co-sign a mortgage and not be interested in making payments, there would be numerous red flags ahead of time.

Anywho, I was able to get credit from Best Buy last year to get a big tv, which I've since paid off in full before interest started accruing. I've pretty much just used them to help re-build my credit, but haven't made any purchases from them since.

Buying big TVs is not the optimal way of rebuilding credit.


It is if it's to establish new credit. It don't matter what you use the credit for, just that you establish credit and keep your monthly income-to-debt below 15% (which I did).

But I guess should've asked you first. Even though I've seen my credit score jump 100 points in a year by establishing new credit and paying down/off old debts, I'm sure you could've given me some pointers. Now all my debts are paid off, and my credit score is just below 700. Unfortunately, it'll stay there until the foreclosure comes off and/or my income increases.

Please, continue to tell me how to re-build credit.
2012-12-16 03:41:04 PM
2 votes:

meyerkev: While I don't buy big ticket items there (because of the markup), they're pretty good for "I need a $30 cable now, and not a $2 cable 3 days from now."


The only time I need a $30 cable now is when a Best Buy employee is walking away after telling me a computer is really fast because it has Windows 8 "lots of memory and video power" and a "big processor", and I feel like garroting someone.
2012-12-16 03:18:43 PM
2 votes:
While I don't buy big ticket items there (because of the markup), they're pretty good for "I need a $30 cable now, and not a $2 cable 3 days from now."
2012-12-17 08:05:00 AM
1 votes:

clyph: Bad bit in the bit bucket: I remember Radio Shack having a tube tester in the store for any customer to use (not to mention vacuum tubes for sale)

One of my fondest childhood memories with my dad was pulling all the tubes from our old TV and going to rat shack to test them. Memory may be playing games with me, but it feels like we had to do that every couple of months. I was actually kind of sad when we finally replaced it with a transistor-based set - it didn't have the cool orange lights coming out the back and you couldn't take it apart.


I recall the TV sets had the power cord attached to the back panel. Removing the panel to access the tubes disconnected the cord so Joe TV Owner couldn't zap himself unless he tried really hard....
2012-12-16 10:55:40 PM
1 votes:

poot_rootbeer: What kind of prick takes joy in getting some poor cashier fired for doing nothing but what his supervisors tell him to?


You know, assuming this actually happened, I'm guessing the cashier actually deserved it. I've bought stuff at Best Buy before, and I've never been hassled multiple times about an extended warranty on a single type of item, or hassled after the point at which I had made a clear decision on the issue. So, while I know they are required to push the extended warranties, I doubt they're supposed to push them over and over again to the same person, or on obviously unreceptive customers, or to be idiots about it in general.

My guess as to the dynamics that had occurred in this situation is that the cashier probably gets some sort of reward if he sells the extended warranty (presumably magnified by the high ticket of the purchase), but doesn't get anything special if he just rings up the purchase. This particular employee had probably learned to game the system, risking sales and driving customers away to get those extra warranties sold. Obviously, that's pretty bad for the store in the long term, so he probably needed to go.
2012-12-16 09:42:33 PM
1 votes:

sniderman: When your at Best Buy, God help you if you stop to look at a product. The moment you touch it, a blueshirt appears from out of the ether. "Hi, can I help you with that?" "No, I'm just looking."

Go to a new aisle, linger too long, a new blueshirt asks if you need help. It's almost comical as there seems to be one blueshirt assigned to each aisle, and each one will lurk in the shadows, waiting for you to stop and look at a product for more than 5 seconds, at which point they swoop in again and again and again.


Again, that's what corporate demands the employees do. They are supposed to approach each and every customer in the store.

Some retail store chains not only require that, but they make all employees wear headsets, and then while an employee is talking to customers, the managers will be barking to be sure to sell the warranty, accessories, etc. over the head set.

Yes, retail really has gotten that bad.
2012-12-16 09:01:27 PM
1 votes:

Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.


Yea, as much as it pains me to say this, because I highly dislike Best Buy- I just bought two cheap-o computers there. I honestly could not find a better deal at my local computer nerd store, Amazon, or Newegg. I didn't need help from the salespeople, I gave them flat 'No.'s on the accident warranty or any other services or accessories, and I uninstalled half the software on the computer the day I got it.

but yea. Yes the salespeople make me crazy, but I'm not going to act mean/nasty to someone who is just trying to earn their money unless they are actually being an ass to me (not just doing what the store has directed them to do).

I used to work be a cashier at Lowe's and it was shiatty, people can be really mean to you because they are mad about God-knows-what, and you just try to do the right thing and your manager still yells at you. If you don't like a company, please complain to the higher ups or don't shop there, but don't treat the peons like shiat unless they personally were a dick to you.
2012-12-16 05:50:56 PM
1 votes:

styckx: Farty McPooPants: styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]

Looks like the one in Richardson, TX but with a new paint job. The parking lot layout doesn't look exactly right though. It's been a while.

No idea. I just Googled Microscenter..

The store I go to is over in Philadelphia. 45 minute ride completely out of my way but never hesitate to take the trip.


Same here...I live about 45 minutes in the Philly suburbs and occasionally take a trip down to this store as well (It's actually not in Philly, but a ritzy suburb outside of Philly). MicroCenter is awesome.....many of their prices are equal or lower than NewEgg, even with sales tax thrown in the equation. You can find all those "accessories" that stores mark up for "500%", at only a "50%" markup at MicroCenter, if you really need something in a hurry.
2012-12-16 05:42:00 PM
1 votes:

Sock Ruh Tease: meyerkev: While I don't buy big ticket items there (because of the markup), they're pretty good for "I need a $30 cable now, and not a $2 cable 3 days from now."

The only time I need a $30 cable now is when a Best Buy employee is walking away after telling me a computer is really fast because it has Windows 8 "lots of memory and video power" and a "big processor", and I feel like garroting someone.


You're getting ripped off. A $5 extension cord will do just fine.
2012-12-16 05:05:16 PM
1 votes:

ZeroPly: styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]


Micro Center is not even in the same league as Best Buy. I bought a graphics card there while putting together a new Linux desktop this year. When discussing it with the sales guy I mentioned that some of the lower end cards made for business 2D applications had better 2D benchmarks than the 3D nVidia cards with 2GB memory and so on. He was very interested in what specific scores I went by, and how to compare across platforms. When I bought an SSD as part of putting that system together, he knew enough to warn me to google TRIM. It's mildly disconcerting to have the sales guy know as much as you do when you've been putting together systems since the 486 days.

Best Buy on the other hand? I was looking at a Nikon D5100, and one of the sales people came over and assured me that that was the same model professional photographers used...


Yep. That's why I go to Microcenter.. I've just shat the shiat with them about nerd stuff and it's like talking with a friend and the weird thing is they actually look relieved when someone strolls in who also knows what they're talking about. There are some dummies there but 9 out of 10 times you probably got a guy from the wrong department who was covering a break or something. I've never had a single bad time in there and always found what I wanted, in stock.
2012-12-16 05:03:21 PM
1 votes:

Jon iz teh kewl: nobody really uses it as an "Amazon.com" showroom. like looking at a box of a video card is really gonna affect your purchase of it??


You're wrong.

The last time I went to Best Buy was to try out the GPS units in person, to see which ones were most responsive. (admittedly, a few years ago). There was a big difference between the models, something I wouldn't have easily determined without trying them out in person. Then I bought it from Amazon, refurbished, same warranty at fully half of Best Buy's price.

Another example is that a lot of folks like to see how a laptop keyboard feels before buying it. Some find that mini-laptop keyboards aren't right for their hands. That's just two examples of how Best Buy actually is Amazon's showroom, there are many, many others.
2012-12-16 04:54:18 PM
1 votes:

styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]



Micro Center is not even in the same league as Best Buy. I bought a graphics card there while putting together a new Linux desktop this year. When discussing it with the sales guy I mentioned that some of the lower end cards made for business 2D applications had better 2D benchmarks than the 3D nVidia cards with 2GB memory and so on. He was very interested in what specific scores I went by, and how to compare across platforms. When I bought an SSD as part of putting that system together, he knew enough to warn me to google TRIM. It's mildly disconcerting to have the sales guy know as much as you do when you've been putting together systems since the 486 days.

Best Buy on the other hand? I was looking at a Nikon D5100, and one of the sales people came over and assured me that that was the same model professional photographers used...
2012-12-16 04:44:33 PM
1 votes:
As a side note, BB now sells Steam gift cards, so for those who still get BB gift cards for Christmas, they can be converted to something useful.
2012-12-16 04:39:59 PM
1 votes:

valkore: styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

True. It's like the mainstream retail store experience has gone full circle. CompUSA(ss) and Circuit City used to be stocked with knowledgable staff that actually gave a crap. Then came Best Buy with their lower retail prices but at the expense of finding somebody who could actually help you, but you could get help from Circuit City and then buy the same product from Best Buy. Then came Amazon and NewEgg that put Best Buy in the unfortunate position of being nothing but a showroom for online purchases; ah the sweet taste of justice. Then came MicroCenter that is somehow able to provide helpful service and low enough prices where you actually want to buy from them.

And then there's Fry's, which has always ruled, and Radio Shack, which has always sucked (since 1990).


Radio Shack sucked in the 80's too. They sold store brand Tandy PCs that were like normal PCs except all the ports were unique to Tandy so that all cables, cards, and peripherals had to be Tandy. (but, Tandy makes great peripheral!)
2012-12-16 04:37:25 PM
1 votes:

styckx: SageC: It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
[msbmedia.georgetown.edu image 300x300]

I used to work for that place.. I know exactly why they went under.. They killed commission, then hired the former Best Buy big shot and tried making Circuit City into Best Buy City. God I still remember their half assed (which is saying a lot) version of geek squad called firedog.

So yeah, when they killed commission every employee stayed and basically didn't give a single fark that day until the place went under.. I credit the employees. They were pissed and sunk the ship.


Funny, I used to work at CompUSA in the late-90's early 00's and I felt like commission is what killed our store.

Before we were on commission everyone there was pretty much out to help the customer get what they wanted. It didn't matter to us if they bought the $100 item or the $15 item. We got paid the same. Most of us were college kids in school for some tech related field, and liked talking about computers and helping people.

When they made us go commission it wasn't about helping the customer anymore, it was about maximizing our throughput. For those of us who cared about the customers, our pay went down. For those who just threw a computer at someone and said "yeah, this has what you want," their pay went up.

We also saw a lot of people leave (for Best Buy, who just came to the area) and got replaced with what I can only describe as classic salesmen. They didn't know anything about computers, but they knew exactly what commission was on them. Some of them even had sheets on the last page of their clipboard that they updated daily with the Commission rates for different SKUs. It was disgusting, and the customers noticed.

Then they started carrying TVs and the rest is history.
2012-12-16 04:36:18 PM
1 votes:
Why I don't go to Best Buy anymore:

Several years ago, I got a cheap DVD player for Christmas. My TV was an old beater too.

I was going to need some RCA composite cables to hook it up. Simple, basic composite cables.

I thought I'd try to go to Best Buy.

Well, it turns out that Best Buy didn't sell "TV"s and related gear anymore, only "Home Theater", and instead of basic, simple composite cables, all they had was Monster Cables. The cheapest ones were about $80, and they had a $110 model too.

Note, the DVD player was a $30 el-cheapo from Wal-Mart, the cables would cost more than twice what the hardware cost. There was no way I was going to pay more than the cost of the DVD player for a few feet of cable.

A Blueshirt comes up to me and asks if he can help me. I point out I'm looking for cables that cost less than the DVD player I'm hooking them into.

He launches into a sales pitch about the quality of Monster Cables, about how wonderful they are and how much quality they add to the video and how they are worth every penny.

I stop him right then and there. They are going into a $30 cheap DVD player that only has RCA out, to be wired into a RCA to coaxial converter box, to go into a beat-up 13 year old TV that only has coaxial input, so super-quality cables would be wasted, and it would be foolish to spend $110 on the cables he's hawking to me, when they cost almost four times what the DVD player did.

He sighs, and actually rolls his eyes at me. He says if I insist, they may have "lower quality" cables in the back that cost less, but he can't vouch for their quality. He goes off to find these mythical cables, clearly annoyed I wasn't there to buy Monster crap.

When he steps into the backroom, I leave. I go to Radio Shack and buy a set of composite cables for $10. The guy at the Radio Shack very briefly tried to point me towards Monster, but when I mentioned what I was plugging them into, he just dropped it and pointed me right at the cheap cables.

Haven't been back to Best Buy since.
2012-12-16 04:14:15 PM
1 votes:

GBB: Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.

You realize Amazon is playing the perfect joke on everyone by naming this thing as close to "paperweight" as possible, right? I mean, the whole pitch in Marketing was, "Just wait until you hear people saying things like, 'I just bought a PaperWhate!', and 'I'm getting my kids PaperWhates for Christmas.'"


I honestly don't care if is called the Amazon Feltch, it is an awesome eInk reader. The text is very crisp, and the screen is so good for reading if you set for just the right amount of backlighting. I've had earlier Kindles, but this is the first one that really feels like a true book replacement.
2012-12-16 04:14:14 PM
1 votes:
I purchase a lot of things from best buy ( for over 10 years) as well as online. Buying movies online just doesn't appeal to me as much as buying in a store and most movies I get I wait until it's priced right. Same goes for getting great deals on bigger ticket items like the tv we just got. I got my Alienware laptop from them because it was cheaper than building my own via Alienware site and it's easier to drop off it and other items that break to get serviced or exchanged with the warranty. I've bought extended warranties elsewhere (I buy them because it gives me peace of mind and otherwise I would never buy certain items because I would worry about it breaking and that's just me) and they were always a pain to use. Never had a problem using my extended warranty at best buy. For the most part the people at our video game area are super knowledgable and helpful. Other areas I just assume like with all stores they don't know anything that can't be looked up in the computer. They also tend to have better mid night launches for games which I enjoy and a lot of times great per order perks like $25 back in best buy certifates. I've never had an issue with returning an item and if you're a premier silver member you get more time to return items as well as other perks.

The one real complaint I have is that they allow directv to bother us. Every time I go too far back in the store they bother us, some more annoyingly so than others. Got asked once if the reason I buy so many movies is because I don't have satellite/cable. I don't need to explain my purchasing rationale to a stranger.
2012-12-16 04:08:38 PM
1 votes:
i despise best buy. they come out with a price matching policy which just becomes a way for customers to interact with their stupid, disrespectful, unkempt employees in a combative way. yes, that's what price matching amazon at best buy should be: a never-ending argument. i can't wait until the day they no longer exist. i know i shouldn't, but i have a general disdain for anyone working there, either they're going to sell me a warranty, or try and accuse me of shoplifting. what a shiatty place
hej
2012-12-16 04:03:47 PM
1 votes:

styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]


I worked at one for 3 years, about a decade ago. My experience then - and since then - is that they're trying to become more like Best Buy in terms of shoveling overpriced cables & extended warranties on you. And for quite a while they were definitely not making any effort to hire people who knew anything at all about the product. I've gotten used to having any questions asked about anything in the store, answered by the salesfolk taking the box and reading it to me as if I hadn't already done that myself.
2012-12-16 04:00:07 PM
1 votes:

desertfool: I do order books from Amazon, but I also like the serendipity of wandering through a bookstore, looking in the bargain bins, finding something that I didn't know was there.


I like that too, plus the bargain stuff and used stuff is often cheaper than Amazon. I usually reward the place I find it at (I find stuff on the tubes I wouldn't find in brick and mortar too). My bigger than many B&N's independent book store almost completely ditched their movie/cd section and now have a very large bargain section in its place. They also shrunk the travel agency and added a big section with toys and even clothes for kids.
2012-12-16 03:55:03 PM
1 votes:

YodaBlues: It is if it's to establish new credit. It don't matter what you use the credit for, just that you establish credit and keep your monthly income-to-debt below 15% (which I did).

But I guess should've asked you first. Even though I've seen my credit score jump 100 points in a year by establishing new credit and paying down/off old debts, I'm sure you could've given me some pointers. Now all my debts are paid off, and my credit score is just below 700. Unfortunately, it'll stay there until the foreclosure comes off and/or my income increases.

Please, continue to tell me how to re-build credit.


By buying only things you needed to buy anyway. Now if you had a bunch of disposable income to buy the TV and you needed it anyway, then fine. But the way you phrased it sounds as though your primary reason for buying was credit. That's dumb. If you're credit sucks, just get any card you can that has no annual fee (and pays 1% cash back, if possible) and only use it for gas, groceries, recurring bills, and other things you were going to need anyway. Pay it off monthly.

In other words, use credit like everyone should use credit, anyway.
2012-12-16 03:48:51 PM
1 votes:
I'll miss them.

Wait, no I won't.
2012-12-16 03:45:06 PM
1 votes:
the only people not running from best buy are the old folks that think if you order something online you are stuck with it because of huge shipping fees and hassles to return it. the folks wanted a fancy tv and it was $150 cheaper online. they refused to buy online. i explained they could ship it back it for no charge to the online place or even do the dirty deed of buying the same thing at the local bb and boxing the one defective one bought online and returning it to bb and keeping the bb one. they'd still be ahead the $150. you have 500 reviews of a item with 98% saying it is good to great and the best review you can find for the type of item you want and some people still won't buy online.
2012-12-16 03:44:14 PM
1 votes:

ROBO-Jesus: Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.


That mentality is everywhere now. I had a guy at Staples flat out lie to me about the hard drive for my PS3. He told me that Seagate would not honor the warranty once it was installed, which is the stupidest thing I have ever heard to sell an extended warranty. How does that even work? You have to install the drive before you know it is defective. Even worse, he was so busy attempting to me on warranty that he didn't notice that the box I handed him was for a Momentus instead of a Barracuda, so I had to waste time exchanging the drive after I caught the mistake right after he competed the transaction. Idiot.
GBB
2012-12-16 03:42:28 PM
1 votes:

Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.


You realize Amazon is playing the perfect joke on everyone by naming this thing as close to "paperweight" as possible, right? I mean, the whole pitch in Marketing was, "Just wait until you hear people saying things like, 'I just bought a PaperWhate!', and 'I'm getting my kids PaperWhates for Christmas.'"
2012-12-16 03:41:55 PM
1 votes:

RandomRandom: I get a lot of questions from family and friends about new tech purchases. Whatever I recommend, I typically amend the recommendation with a "Don't get it at Best Buy".

Best Buy is beyond suck. The hard sell for a 3rd party warranty, the disrespect of having to go through a loss prevention bag-check 5 steps after leaving the register. The horrible, terrible returns policy. Opening and loading crapware onto most of their computers. Higher prices on their in-store website than their online site. Oh yeah, and their prices are higher, but that's just the topper. They do have to pay rent. It's not the main reason to avoid the place.


Exactly. They can't compete on price, but instead of trying to compete on customer service, staff knowledgability, convenience, etc. they've essentially decided not to compete at all. Of course they're in the shiatter.
2012-12-16 03:39:45 PM
1 votes:

SageC: It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
[msbmedia.georgetown.edu image 300x300]


I used to work for that place.. I know exactly why they went under.. They killed commission, then hired the former Best Buy big shot and tried making Circuit City into Best Buy City. God I still remember their half assed (which is saying a lot) version of geek squad called firedog.

So yeah, when they killed commission every employee stayed and basically didn't give a single fark that day until the place went under.. I credit the employees. They were pissed and sunk the ship.
2012-12-16 03:35:52 PM
1 votes:
I get a lot of questions from family and friends about new tech purchases. Whatever I recommend, I typically amend the recommendation with a "Don't get it at Best Buy".

Best Buy is beyond suck. The hard sell for a 3rd party warranty, the disrespect of having to go through a loss prevention bag-check 5 steps after leaving the register. The horrible, terrible returns policy. Opening and loading crapware onto most of their computers. Higher prices on their in-store website than their online site. Oh yeah, and their prices are higher, but that's just the topper. They do have to pay rent. It's not the main reason to avoid the place.

Here's the part I don't get. The guy that was responsible for instituting most of Best Buy's horrible practices is now trying to buy the rotting corpse? ? What is his big plan? Do investors really expect the same guy that made Best Buy = the scummiest major retailer n the country to somehow save the chain?  How?
2012-12-16 03:35:47 PM
1 votes:
Bye-bye Best Buy.

You've been evil too long to be slavagable.
2012-12-16 03:21:31 PM
1 votes:
Fark Best Buy - not worth the time to go in the damn place.
2012-12-16 03:18:06 PM
1 votes:
Having seen people ordering things on their smartphones while looking at the things at Best Buy, I'm getting a kick, etc.
 
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