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(The New York Times)   Best Buy announces it will give its founder two additional months to determine whether or not he wants to retain ownership of his chain of Amazon.com showrooms   (dealbook.nytimes.com) divider line 163
    More: Followup  
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10958 clicks; posted to Business » on 16 Dec 2012 at 3:16 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-12-16 03:18:00 PM  
I just did a case study in my business strategy class and I got a kick out of that headline subby.
 
2012-12-16 03:18:06 PM  
Having seen people ordering things on their smartphones while looking at the things at Best Buy, I'm getting a kick, etc.
 
2012-12-16 03:18:43 PM  
While I don't buy big ticket items there (because of the markup), they're pretty good for "I need a $30 cable now, and not a $2 cable 3 days from now."
 
2012-12-16 03:21:31 PM  
Fark Best Buy - not worth the time to go in the damn place.
 
2012-12-16 03:22:11 PM  
I hate that place.. I went there not long ago with money burning a hole in my pocket and left without buying anything.

Like.. That should technically be impossible. A 30 something male, bored, with a few grand to burn went into a store filled technology and found nothing worth spending his money on.
 
2012-12-16 03:25:29 PM  
Quick! to the Bainmobile! I'm sure a little more *leverage* will push this deal through
 
2012-12-16 03:25:54 PM  
Bravo, Subby.
 
2012-12-16 03:26:05 PM  
3 years ago, my house was foreclosed on and my credit was in the shiatter. Not entirely my fault, bought the house for my parents whom decided that making mortgage payments was beneath them. That's a CSB for a different day. Anywho, I was able to get credit from Best Buy last year to get a big tv, which I've since paid off in full before interest started accruing. I've pretty much just used them to help re-build my credit, but haven't made any purchases from them since.
 
2012-12-16 03:28:16 PM  
The key with buying something from Best Buy other than an emergency purchase is to do your research beforehand. I say that because I keep finding the workers there useless in terms of getting correct info or even help when I need it. It's just better to know what you need, and grab it. Otherwise things are just cheaper on Amazon even when they start charging state tax where I am.

What I'm starting to find out about Amazon lately is that other websites are starting to beat Amazon on price.
 
2012-12-16 03:29:05 PM  
The last non-gift card thing I bought at Best Buy was the original Amazon Kindle Fire. I bought it there because the store is relatively close and the price was the same as Amazon's price.

I recently got a $50 Best Buy gift card from work. Went to Best Buy and bought a $50 Steam gift card.

I'm not sure how the place survives, but every-time I go there, there are lots of people in the store.
 
2012-12-16 03:31:42 PM  
It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
msbmedia.georgetown.edu
 
2012-12-16 03:32:59 PM  
win subby. pure win.

/ also would have accepted barnes and noble as an amazon.com showroom.
 
2012-12-16 03:33:15 PM  

YodaBlues: 3 years ago, my house was foreclosed on and my credit was in the shiatter. Not entirely my fault, bought the house for my parents whom decided that making mortgage payments was beneath them.


I would think that the type parents who would have their child co-sign a mortgage and not be interested in making payments, there would be numerous red flags ahead of time.

Anywho, I was able to get credit from Best Buy last year to get a big tv, which I've since paid off in full before interest started accruing. I've pretty much just used them to help re-build my credit, but haven't made any purchases from them since.

Buying big TVs is not the optimal way of rebuilding credit.
 
2012-12-16 03:35:33 PM  
Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.
 
2012-12-16 03:35:47 PM  
Bye-bye Best Buy.

You've been evil too long to be slavagable.
 
2012-12-16 03:35:52 PM  
I get a lot of questions from family and friends about new tech purchases. Whatever I recommend, I typically amend the recommendation with a "Don't get it at Best Buy".

Best Buy is beyond suck. The hard sell for a 3rd party warranty, the disrespect of having to go through a loss prevention bag-check 5 steps after leaving the register. The horrible, terrible returns policy. Opening and loading crapware onto most of their computers. Higher prices on their in-store website than their online site. Oh yeah, and their prices are higher, but that's just the topper. They do have to pay rent. It's not the main reason to avoid the place.

Here's the part I don't get. The guy that was responsible for instituting most of Best Buy's horrible practices is now trying to buy the rotting corpse? ? What is his big plan? Do investors really expect the same guy that made Best Buy = the scummiest major retailer n the country to somehow save the chain?  How?
 
GBB
2012-12-16 03:36:01 PM  

SageC: It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
[msbmedia.georgetown.edu image 300x300]


Red Building ... Blue Building... how soon before we make vague political analogies?
 
2012-12-16 03:36:33 PM  
Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.
 
2012-12-16 03:37:17 PM  
Southpark did it...
 
GBB
2012-12-16 03:39:19 PM  

ROBO-Jesus: Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.


Wait, wait, wait... I've been paying more, but I don't remember being milked, damit.
 
2012-12-16 03:39:45 PM  

SageC: It'll be nice to have some big empty blue buildings to help the big empty red ones blend in better.
[msbmedia.georgetown.edu image 300x300]


I used to work for that place.. I know exactly why they went under.. They killed commission, then hired the former Best Buy big shot and tried making Circuit City into Best Buy City. God I still remember their half assed (which is saying a lot) version of geek squad called firedog.

So yeah, when they killed commission every employee stayed and basically didn't give a single fark that day until the place went under.. I credit the employees. They were pissed and sunk the ship.
 
2012-12-16 03:40:06 PM  
Best Buy will continue to fail until they stop treating their customers like the enemy. The new CEO actually started to make some of these changes, but they have a ways to go.
 
2012-12-16 03:41:04 PM  

meyerkev: While I don't buy big ticket items there (because of the markup), they're pretty good for "I need a $30 cable now, and not a $2 cable 3 days from now."


The only time I need a $30 cable now is when a Best Buy employee is walking away after telling me a computer is really fast because it has Windows 8 "lots of memory and video power" and a "big processor", and I feel like garroting someone.
 
2012-12-16 03:41:55 PM  

RandomRandom: I get a lot of questions from family and friends about new tech purchases. Whatever I recommend, I typically amend the recommendation with a "Don't get it at Best Buy".

Best Buy is beyond suck. The hard sell for a 3rd party warranty, the disrespect of having to go through a loss prevention bag-check 5 steps after leaving the register. The horrible, terrible returns policy. Opening and loading crapware onto most of their computers. Higher prices on their in-store website than their online site. Oh yeah, and their prices are higher, but that's just the topper. They do have to pay rent. It's not the main reason to avoid the place.


Exactly. They can't compete on price, but instead of trying to compete on customer service, staff knowledgability, convenience, etc. they've essentially decided not to compete at all. Of course they're in the shiatter.
 
GBB
2012-12-16 03:42:28 PM  

Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.


You realize Amazon is playing the perfect joke on everyone by naming this thing as close to "paperweight" as possible, right? I mean, the whole pitch in Marketing was, "Just wait until you hear people saying things like, 'I just bought a PaperWhate!', and 'I'm getting my kids PaperWhates for Christmas.'"
 
2012-12-16 03:43:20 PM  

thisiszombocom: win subby. pure win.

/ also would have accepted barnes and noble as an amazon.com showroom.


I do order books from Amazon, but I also like the serendipity of wandering through a bookstore, looking in the bargain bins, finding something that I didn't know was there. That being said, I was in there on Friday getting a book for my daughter and I was amazed at the floor space dedicated to toys and games now.

That's a lot different than being told in Best Buy that the $150 surge protector would be better than the $5 dollar ones I was replacing, that, you know, protected my equipment from a power surge.
 
2012-12-16 03:44:14 PM  

ROBO-Jesus: Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.


That mentality is everywhere now. I had a guy at Staples flat out lie to me about the hard drive for my PS3. He told me that Seagate would not honor the warranty once it was installed, which is the stupidest thing I have ever heard to sell an extended warranty. How does that even work? You have to install the drive before you know it is defective. Even worse, he was so busy attempting to me on warranty that he didn't notice that the box I handed him was for a Momentus instead of a Barracuda, so I had to waste time exchanging the drive after I caught the mistake right after he competed the transaction. Idiot.
 
2012-12-16 03:45:06 PM  
the only people not running from best buy are the old folks that think if you order something online you are stuck with it because of huge shipping fees and hassles to return it. the folks wanted a fancy tv and it was $150 cheaper online. they refused to buy online. i explained they could ship it back it for no charge to the online place or even do the dirty deed of buying the same thing at the local bb and boxing the one defective one bought online and returning it to bb and keeping the bb one. they'd still be ahead the $150. you have 500 reviews of a item with 98% saying it is good to great and the best review you can find for the type of item you want and some people still won't buy online.
 
2012-12-16 03:48:51 PM  
I'll miss them.

Wait, no I won't.
 
2012-12-16 03:49:18 PM  

BMFPitt: YodaBlues: 3 years ago, my house was foreclosed on and my credit was in the shiatter. Not entirely my fault, bought the house for my parents whom decided that making mortgage payments was beneath them.

I would think that the type parents who would have their child co-sign a mortgage and not be interested in making payments, there would be numerous red flags ahead of time.

Anywho, I was able to get credit from Best Buy last year to get a big tv, which I've since paid off in full before interest started accruing. I've pretty much just used them to help re-build my credit, but haven't made any purchases from them since.

Buying big TVs is not the optimal way of rebuilding credit.


It is if it's to establish new credit. It don't matter what you use the credit for, just that you establish credit and keep your monthly income-to-debt below 15% (which I did).

But I guess should've asked you first. Even though I've seen my credit score jump 100 points in a year by establishing new credit and paying down/off old debts, I'm sure you could've given me some pointers. Now all my debts are paid off, and my credit score is just below 700. Unfortunately, it'll stay there until the foreclosure comes off and/or my income increases.

Please, continue to tell me how to re-build credit.
 
2012-12-16 03:49:21 PM  

ROBO-Jesus: Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.


Yeah, but they were just as bad 7 years ago when they were making piles of money. The ability to easily price compare in-store was the final nail in the coffin.
 
2012-12-16 03:51:46 PM  
This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

i.imgur.com
 
2012-12-16 03:52:42 PM  

ROBO-Jesus: Forbes had a great article on Best Buy a while ago (link).

The problem is not just people using it as a showroom to buy online. The problem is that Best Buy is an all-around awful shopping experience, with a service mentality that sees its customers as cows to be milked.


Sounds like a car dealership.

/Best Buy - it's where the future car salesmen of America work!
 
2012-12-16 03:55:03 PM  

YodaBlues: It is if it's to establish new credit. It don't matter what you use the credit for, just that you establish credit and keep your monthly income-to-debt below 15% (which I did).

But I guess should've asked you first. Even though I've seen my credit score jump 100 points in a year by establishing new credit and paying down/off old debts, I'm sure you could've given me some pointers. Now all my debts are paid off, and my credit score is just below 700. Unfortunately, it'll stay there until the foreclosure comes off and/or my income increases.

Please, continue to tell me how to re-build credit.


By buying only things you needed to buy anyway. Now if you had a bunch of disposable income to buy the TV and you needed it anyway, then fine. But the way you phrased it sounds as though your primary reason for buying was credit. That's dumb. If you're credit sucks, just get any card you can that has no annual fee (and pays 1% cash back, if possible) and only use it for gas, groceries, recurring bills, and other things you were going to need anyway. Pay it off monthly.

In other words, use credit like everyone should use credit, anyway.
 
2012-12-16 03:55:15 PM  

styckx: I used to work for that place.. I know exactly why they went under.. They killed commission, then hired the former Best Buy big shot and tried making Circuit City into Best Buy City. God I still remember their half assed (which is saying a lot) version of geek squad called firedog.

So yeah, when they killed commission every employee stayed and basically didn't give a single fark that day until the place went under.. I credit the employees. They were pissed and sunk the ship.


Yeah, remember the good ol' days at Circuit City, where you could just flash your 'recent' purchase without receipt and a competitor's ad and the guy behind the counter would refund you the difference plus 10%, no questions asked? That's the Circuit City I miss.

And 92.3 The Beat.
 
2012-12-16 04:00:07 PM  

desertfool: I do order books from Amazon, but I also like the serendipity of wandering through a bookstore, looking in the bargain bins, finding something that I didn't know was there.


I like that too, plus the bargain stuff and used stuff is often cheaper than Amazon. I usually reward the place I find it at (I find stuff on the tubes I wouldn't find in brick and mortar too). My bigger than many B&N's independent book store almost completely ditched their movie/cd section and now have a very large bargain section in its place. They also shrunk the travel agency and added a big section with toys and even clothes for kids.
 
2012-12-16 04:01:18 PM  
Went to BB a month ago to look for a basic microphone, something to use on the road as a backup, even a USB microphone.

There were four shelves on an end-cap dedicated to microphones and digital audio. Three and a half of the shelves were empty. "No, we don't have any of those in stock, we sell most of those online."

I was there with cash in hand, willing to pay a premium, and they're pushing me to purchase the same high-priced crap online that I could get elsewhere for a 60% discount.

No wonder.
 
2012-12-16 04:02:01 PM  

styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]


And they're hiring too? Where does this paradise shopping center hail?
 
2012-12-16 04:02:09 PM  
We're running out of electronics retailers to hate.
 
hej
2012-12-16 04:03:47 PM  

styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.

[i.imgur.com image 850x637]


I worked at one for 3 years, about a decade ago. My experience then - and since then - is that they're trying to become more like Best Buy in terms of shoveling overpriced cables & extended warranties on you. And for quite a while they were definitely not making any effort to hire people who knew anything at all about the product. I've gotten used to having any questions asked about anything in the store, answered by the salesfolk taking the box and reading it to me as if I hadn't already done that myself.
 
2012-12-16 04:03:47 PM  

BMFPitt: YodaBlues: It is if it's to establish new credit. It don't matter what you use the credit for, just that you establish credit and keep your monthly income-to-debt below 15% (which I did).

But I guess should've asked you first. Even though I've seen my credit score jump 100 points in a year by establishing new credit and paying down/off old debts, I'm sure you could've given me some pointers. Now all my debts are paid off, and my credit score is just below 700. Unfortunately, it'll stay there until the foreclosure comes off and/or my income increases.

Please, continue to tell me how to re-build credit.

By buying only things you needed to buy anyway. Now if you had a bunch of disposable income to buy the TV and you needed it anyway, then fine. But the way you phrased it sounds as though your primary reason for buying was credit. That's dumb. If you're credit sucks, just get any card you can that has no annual fee (and pays 1% cash back, if possible) and only use it for gas, groceries, recurring bills, and other things you were going to need anyway. Pay it off monthly.

In other words, use credit like everyone should use credit, anyway.


Perhaps I wasn't clear in my original post, but I couldn't get any other credit cards at the time. No one would approve me. And yes, it was disposable income (tax refund). That's how I bought it and paid it off. Debts had already been taken care of. Didn't need a car (wouldn't have gotten approved anyway or would've gotten a shiatty interest rate). Secured credit cards are increasingly rare these days, trust me, I looked. So I needed something to establish new credit and build on that. All that's left are specialty charge cards. Since, I've gotten a real credit card and yes, it's only used for emergency purchases, which is almost never.

As for my parents, they are pretty much bald-faced liars so there's that. You try telling your parents "No!" when they are crying that they are going to be living on the street.

/They live in South Carolina now.
//Apparently, they did this will my older siblings too for cell phones, credit cards, etc etc.
///Things are better, but I still don't talk to them much.
 
2012-12-16 04:04:09 PM  

styckx: This is my favorite place to shop. It's a geeks paradise and the employees actually know what they're talking about.


True. It's like the mainstream retail store experience has gone full circle. CompUSA(ss) and Circuit City used to be stocked with knowledgable staff that actually gave a crap. Then came Best Buy with their lower retail prices but at the expense of finding somebody who could actually help you, but you could get help from Circuit City and then buy the same product from Best Buy. Then came Amazon and NewEgg that put Best Buy in the unfortunate position of being nothing but a showroom for online purchases; ah the sweet taste of justice. Then came MicroCenter that is somehow able to provide helpful service and low enough prices where you actually want to buy from them.

And then there's Fry's, which has always ruled, and Radio Shack, which has always sucked (since 1990).
 
2012-12-16 04:06:59 PM  

YodaBlues: As for my parents, they are pretty much bald-faced liars so there's that. You try telling your parents "No!" when they are crying that they are going to be living on the street.

/They live in South Carolina now.
//Apparently, they did this will my older siblings too for cell phones, credit cards, etc etc.
///Things are better, but I still don't talk to them much.


I'm guessing your parents are smack dab in the middle of the Baby Boomer generation.
 
2012-12-16 04:08:38 PM  
i despise best buy. they come out with a price matching policy which just becomes a way for customers to interact with their stupid, disrespectful, unkempt employees in a combative way. yes, that's what price matching amazon at best buy should be: a never-ending argument. i can't wait until the day they no longer exist. i know i shouldn't, but i have a general disdain for anyone working there, either they're going to sell me a warranty, or try and accuse me of shoplifting. what a shiatty place
 
2012-12-16 04:09:43 PM  

valkore: YodaBlues: As for my parents, they are pretty much bald-faced liars so there's that. You try telling your parents "No!" when they are crying that they are going to be living on the street.

/They live in South Carolina now.
//Apparently, they did this will my older siblings too for cell phones, credit cards, etc etc.
///Things are better, but I still don't talk to them much.

I'm guessing your parents are smack dab in the middle of the Baby Boomer generation.


Hah! how did you ever guess?

/farking boomers man
 
2012-12-16 04:09:50 PM  

Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.


I just bought the Ken Burns baseball DVDs at Best Buy for the same reason.
 
2012-12-16 04:12:11 PM  
I gladly pay for shipping to get something I don't need right away delivered to my door.

My time, energy, car costs (and risks), and mental peace are worth six bucks any day.
 
2012-12-16 04:12:13 PM  

GBB: Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.

You realize Amazon is playing the perfect joke on everyone by naming this thing as close to "paperweight" as possible, right? I mean, the whole pitch in Marketing was, "Just wait until you hear people saying things like, 'I just bought a PaperWhate!', and 'I'm getting my kids PaperWhates for Christmas.'"


I don't get the joke.
 
2012-12-16 04:14:14 PM  
I purchase a lot of things from best buy ( for over 10 years) as well as online. Buying movies online just doesn't appeal to me as much as buying in a store and most movies I get I wait until it's priced right. Same goes for getting great deals on bigger ticket items like the tv we just got. I got my Alienware laptop from them because it was cheaper than building my own via Alienware site and it's easier to drop off it and other items that break to get serviced or exchanged with the warranty. I've bought extended warranties elsewhere (I buy them because it gives me peace of mind and otherwise I would never buy certain items because I would worry about it breaking and that's just me) and they were always a pain to use. Never had a problem using my extended warranty at best buy. For the most part the people at our video game area are super knowledgable and helpful. Other areas I just assume like with all stores they don't know anything that can't be looked up in the computer. They also tend to have better mid night launches for games which I enjoy and a lot of times great per order perks like $25 back in best buy certifates. I've never had an issue with returning an item and if you're a premier silver member you get more time to return items as well as other perks.

The one real complaint I have is that they allow directv to bother us. Every time I go too far back in the store they bother us, some more annoyingly so than others. Got asked once if the reason I buy so many movies is because I don't have satellite/cable. I don't need to explain my purchasing rationale to a stranger.
 
2012-12-16 04:14:15 PM  

GBB: Mad_Radhu: Weirdly enough, I just bought a Kindle Paperwhite there because Amazon wouldn't have them in stock until after Christmas.

You realize Amazon is playing the perfect joke on everyone by naming this thing as close to "paperweight" as possible, right? I mean, the whole pitch in Marketing was, "Just wait until you hear people saying things like, 'I just bought a PaperWhate!', and 'I'm getting my kids PaperWhates for Christmas.'"


I honestly don't care if is called the Amazon Feltch, it is an awesome eInk reader. The text is very crisp, and the screen is so good for reading if you set for just the right amount of backlighting. I've had earlier Kindles, but this is the first one that really feels like a true book replacement.
 
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