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(Boston.com)   Bank of America customer satisfaction drops. Look for a new dissatisfied customer fee in 2013   (boston.com) divider line 46
    More: Obvious, American Customer Satisfaction Index, Bank of America, ACSI LLC, customer satisfaction, credit unions, subprime mortgage crisis, checking accounts, Wells Fargo  
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786 clicks; posted to Business » on 11 Dec 2012 at 10:57 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-12-11 11:05:45 AM
I can see sticking with Comcast even if you utterly hate them, since they're often the only game in town. But why stick with a bank that hits you with a fee for everything you do? There are plenty of other banks and credit unions. Just move to a different one and stop biatching, jeez.
 
2012-12-11 11:07:39 AM

stiletto_the_wise: Just move to a different one and stop biatching, jeez.


Done, a couple years ago.
 
2012-12-11 11:08:04 AM

stiletto_the_wise: I can see sticking with Comcast even if you utterly hate them, since they're often the only game in town. But why stick with a bank that hits you with a fee for everything you do? There are plenty of other banks and credit unions. Just move to a different one and stop biatching, jeez.


That's pretty much my take... I have about as much sympathy for BoA's remaining customers as I have for people who refuse to get out of abusive relationships.
 
2012-12-11 11:10:22 AM
img.photobucket.com
 
2012-12-11 11:16:51 AM
I use Bank of America, and honestly have no complaints about them.

The online service is fast and easy to use, and I don't know what fees everyone's always complaining about.

Chase was much, much worse for me than BoA.

Then again, I have little money, and only use the my bank account for the debit card. Maybe the experience is different for those who, you know, actually do banking-related stuff.
 
2012-12-11 11:24:15 AM
Something tells me BOA doesn't give two shiats about their customer satisfaction. If they did, they wouldn't be openly screwing people every chance they get
 
2012-12-11 11:33:23 AM

GanjSmokr: stiletto_the_wise: I can see sticking with Comcast even if you utterly hate them, since they're often the only game in town. But why stick with a bank that hits you with a fee for everything you do? There are plenty of other banks and credit unions. Just move to a different one and stop biatching, jeez.

That's pretty much my take... I have about as much sympathy for BoA's remaining customers as I have for people who refuse to get out of abusive relationships.


I don't get the hate. I've had them for 8 years, and have been hit with only one fee - an overdraft about 6 years ago. I use DD, so no monthly charge. I'm not required to hold a minimum balance. No fee when you pull cash from their ATM network. I'm curious why everyone is getting piled up with fees.
 
2012-12-11 12:00:22 PM
I'm dissatisfied with BOA and I'm not even a customer of theirs.
 
2012-12-11 12:03:59 PM

Khellendros: GanjSmokr: stiletto_the_wise: I can see sticking with Comcast even if you utterly hate them, since they're often the only game in town. But why stick with a bank that hits you with a fee for everything you do? There are plenty of other banks and credit unions. Just move to a different one and stop biatching, jeez.

That's pretty much my take... I have about as much sympathy for BoA's remaining customers as I have for people who refuse to get out of abusive relationships.

I don't get the hate. I've had them for 8 years, and have been hit with only one fee - an overdraft about 6 years ago. I use DD, so no monthly charge. I'm not required to hold a minimum balance. No fee when you pull cash from their ATM network. I'm curious why everyone is getting piled up with fees.


Same here, had them for over 12 years (after they acquired my bank) and never had one issue. Never had an overdraft, never had a minimum balance charge, never had anything but prompt service. I think people that complain are just bad at handling money. If you get hit with a fee because you're a moron you should have to pay it. It's a bank not a charity.

/would be nice if my money market was paying more than 0.15% interest though.
 
2012-12-11 12:10:32 PM
There will be a $4 service charge for paying the fee
 
2012-12-11 12:11:45 PM
Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.
 
2012-12-11 12:18:52 PM

cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.


Yeah I get 1.8% on my checking. I know it isn't a crazy high amount but it's pretty awesome to get interest on money that I didn't expect interest on in the first place.
 
2012-12-11 12:26:25 PM

cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.


I switched to a credit union and wound up getting the same deal that I originally had with Chase. Before they decided to charge fees for not having $1500 in my account at all times.

CSS: About a year after I transferred out my money, citing that I was a student at the time and my account held my financial aid (which needed to be spent), they started a short-lived special for college students waiving that fee. Of course, they had made that same offer when I came in to close my account, but I let them know that I simply did not trust that somebody later on down the line wouldn't see that as a mistake and try to fix it.

/working now
//has more than $1500 in the account as we speak
///suck it, Chase
 
2012-12-11 12:52:46 PM
It would have been lower if they'd measured those of us who already fled.
 
2012-12-11 12:53:00 PM
I've been very satisfied with BofA since stopped banking with them back in 1996.
 
2012-12-11 12:57:45 PM
True story my mortgage lender usually sells their notes to B of A after the sale is completed, I managed to convince mine to not sell mine. Thanks Fark!
 
2012-12-11 01:10:00 PM

ModernPrimitive01: Something tells me BOA doesn't give two shiats about their customer satisfaction. If they did, they wouldn't be openly screwing people every chance they get


Ahh, the Verizon method.

And allow me to say: CU FTW
 
2012-12-11 01:21:59 PM

ModernPrimitive01: Something tells me BOA doesn't give two shiats about their customer satisfaction. If they did, they wouldn't be openly screwing people every chance they get


They don't care. The majority of their profits come from large account holders and business accounts, who tend to be pleased with their service. They've openly stated that the riff-raff with only dollars to their name are free to GTFO.


enry: Ahh, the Verizon method.


Where Verizon fails in customer service, they make up in network quality. And they know it. For as much as I'd like to switch to T-Mobile for their customer service, their network just isn't as good.
 
2012-12-11 01:27:26 PM

Khellendros: I'm curious why everyone is getting piled up with fees.


Probably because they keep over-drafting their accounts. I had a Economy Business account there for 8 years and other than the base monthly fee, never got hit with anything.
 
2012-12-11 01:34:57 PM

Dinjiin: ModernPrimitive01: Something tells me BOA doesn't give two shiats about their customer satisfaction. If they did, they wouldn't be openly screwing people every chance they get

They don't care. The majority of their profits come from large account holders and business accounts, who tend to be pleased with their service. They've openly stated that the riff-raff with only dollars to their name are free to GTFO.


enry: Ahh, the Verizon method.

Where Verizon fails in customer service, they make up in network quality. And they know it. For as much as I'd like to switch to T-Mobile for their customer service, their network just isn't as good.


As someone who just re-upped Verizon, was forced into the new share everything plan and had to pay an extra $80 for his phone, you're right. Verizon is usually a really crappy company to deal with but it's a really good network.
 
2012-12-11 01:43:13 PM
CU, or USAA if you can.

USAA FTW. 

DIAF BoA
 
2012-12-11 01:49:25 PM
I got a $135 check in the mail from BoA's lawsuit settlement.

/bought a new camera
 
2012-12-11 01:51:48 PM

natazha: Khellendros: I'm curious why everyone is getting piled up with fees.

Probably because they keep over-drafting their accounts. I had a Economy Business account there for 8 years and other than the base monthly fee, never got hit with anything.


That's right and there hasn't been any proof of BoA staging withdrawals and deposits in a way to cause overdraft.
 
2012-12-11 02:20:32 PM
I just refinanced my house away from BoA a few months ago. I'm expecting the foreclosure notices to start coming in any day now.
 
2012-12-11 02:51:08 PM
Stock has been a nice little run.
 
2012-12-11 03:04:51 PM

Girion47: cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.

Yeah I get 1.8% on my checking. I know it isn't a crazy high amount but it's pretty awesome to get interest on money that I didn't expect interest on in the first place.


The My Little Pony Killer: cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.

I switched to a credit union and wound up getting the same deal that I originally had with Chase. Before they decided to charge fees for not having $1500 in my account at all times.

CSS: About a year after I transferred out my money, citing that I was a student at the time and my account held my financial aid (which needed to be spent), they started a short-lived special for college students waiving that fee. Of course, they had made that same offer when I came in to close my account, but I let them know that I simply did not trust that somebody later on down the line wouldn't see that as a mistake and try to fix it.

/working now
//has more than $1500 in the account as we speak
///suck it, Chase


Isn't it sweet that you are getting paid for having money in a credit union? Rather then paying them to use your own money? I'm lovin it.
 
2012-12-11 04:11:15 PM

cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.


Hello. Are you a commercial?
 
2012-12-11 04:39:45 PM

cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.


Why the fark do I care if my bank knows me?
 
2012-12-11 05:02:14 PM

doczoidberg: I use Bank of America, and honestly have no complaints about them.

The online service is fast and easy to use, and I don't know what fees everyone's always complaining about.

Chase was much, much worse for me than BoA.

Then again, I have little money, and only use the my bank account for the debit card. Maybe the experience is different for those who, you know, actually do banking-related stuff.


Go check out the services at some local banks.

I get all ATM fees reimbursed anywhere in the world. I get a decent interest rate, free checks, and using their mobile app I can deposit a check from from couch. (And many local banks or credit unions do this too).

For me, the final straw was when I found out that BoA charges me $2 for going outside their network. That $2 in addition to the $2 charged by "random bank X."

Additionally, when I opened my checking account I was getting 3.5% interest rate (which has dropped to a somewhat respectable 1.5%) compared to the .25% I was getting from BOA.

/Don't forget that BOA tried to institute that $5 a month "using your debit card fee"
 
2012-12-11 06:04:57 PM
I dunno about BoA but fark Geico, I laughed when they had that 97% customer satisfaction commercial. After the way they treated me after my last claim screw em. Leaving them soon for USAA.
 
2012-12-11 06:23:38 PM
If you're a regular average jackoff, BoA doesn't care about you. They care about the big accounts and investments. You are inconsequential to them.
 
2012-12-11 06:36:31 PM
What CEO's never learn and why business school's never seen to get across. Reputations (good or bad) are earned over time, not bought. I didn't have to pay Stanford $185000.00 for an MBA to know this.
 
2012-12-11 06:49:48 PM

jeffreyh: cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.

Hello. Are you a commercial?


Nope, just frugal.
 
2012-12-11 07:02:00 PM
My credit union reimburses all ATM fees, has smartphone apps for check deposits, and you can do just about everything online. Hell, I've never been to either of their branches and I've had an account there for a couple years.

So why would I bother with BofA, again?
 
2012-12-11 07:04:30 PM

LineNoise: cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.

Why the fark do I care if my bank knows me?


I don't know, but it makes me feel like a human being, not just a FICO number or credit score.
 
2012-12-11 07:19:34 PM

groppet: I dunno about BoA but fark Geico, I laughed when they had that 97% customer satisfaction commercial. After the way they treated me after my last claim screw em. Leaving them soon for USAA.


I"m 100% satisfied with Geico, every accident I've been in has been the other person's fault and they've all had Geico. I always took my car to the Geico recommended shop and got a TON of damage repaired that wasn't even caused by the accident and always covered by Geico.

/I use Progressive.
//Flo's hot.
 
2012-12-11 07:55:51 PM
BoA customer. Their iPhone app sucks. There are lags and a lot of updates. Also, if you want to avoid getting screwed if a problem arises (your fault or their's, if had both) you have to be a squeaky wheel and climb the chain of command. It's awkward.

I only have a small no-fee checking with them.

Worked for a CU for years. They really are better. Only downside is fewer locations/ATMs. Even with the CU network.
 
2012-12-11 08:42:58 PM
As a person who works in Cash Management for a very large REIT, BoA is actually very good to work with. This might be because we have 10 figures worth of cash in our various accounts.
 
2012-12-11 08:55:43 PM
I've had my checking with BoA for 15 years or so and I honestly don't know what everyone is complaining about. The only fee's I've ever paid is for bounced checks back in the day when I used to live paycheck to paycheck.

I get free checking with free checks, no fees for using my Visa debit card, no ATM fees, no fees for online banking, no fees for cashiers checks, no fees when transferring money. I don't have any special account or deal, just their standard free checking account. Seriously, I have no clue what you people are paying fees for.
 
2012-12-11 11:11:53 PM

LineNoise: cig-mkr: Two words CREDIT UNION

No fees, better interest on savings and checking and they know me, I'm not just an account number.

Why the fark do I care if my bank knows me?


If your bank knows you, it's usually a bad thing. If your credit union knows you, it's usually a good thing.
 
2012-12-11 11:38:18 PM
I don't really pay any fees with Bank of America, but I recently had to disable the advertisements they started putting in my online bank statements. When I pull up my credit card account summary, next to expenditures on food, I get an advertisement telling me other places I could buy food. A bank account summary is NOT the place for advertisements, BoA.
 
2012-12-12 01:30:23 AM
But their CEO is a hero... it says so in the next headline down the list.
 
2012-12-12 10:25:07 AM

H31N0US: stiletto_the_wise: Just move to a different one and stop biatching, jeez.

Done, a couple years ago.


How did you get away? We've been trying to close our BoA account for over a year.

First there was like $11 left in it. We should have just said, "keep it!" and run away screaming.
Then the started with the fees.
Now they claim we owe them about $80!
 
2012-12-12 12:54:46 PM

zetar: H31N0US: stiletto_the_wise: Just move to a different one and stop biatching, jeez.

Done, a couple years ago.

How did you get away? We've been trying to close our BoA account for over a year.

First there was like $11 left in it. We should have just said, "keep it!" and run away screaming.
Then the started with the fees.
Now they claim we owe them about $80!


I had a similar issue with US Bank, I had about 4 dollars left in it. Tried closing it at one branch and they said another branch had a hold on the account, I go to the other branch, they have no hold, but they can't close it at that branch. Back to the original branch "The other branch has a hold on it, we can't close"

At that point I said fark it and just left the 4 dollars there. Nothing has ever shown up on my credit report so I just assume they stole my 4 dollars and closed the account.
 
2012-12-12 01:14:42 PM

Girion47: zetar: H31N0US: stiletto_the_wise: Just move to a different one and stop biatching, jeez.

Done, a couple years ago.

How did you get away? We've been trying to close our BoA account for over a year.

First there was like $11 left in it. We should have just said, "keep it!" and run away screaming.
Then the started with the fees.
Now they claim we owe them about $80!

I had a similar issue with US Bank, I had about 4 dollars left in it. Tried closing it at one branch and they said another branch had a hold on the account, I go to the other branch, they have no hold, but they can't close it at that branch. Back to the original branch "The other branch has a hold on it, we can't close"

At that point I said fark it and just left the 4 dollars there. Nothing has ever shown up on my credit report so I just assume they stole my 4 dollars and closed the account.


This is how they got me: Bank of America To Keep 'Zombie' Checking Accounts Closed In Policy Shift
 
2012-12-13 12:01:18 PM

jigger: If you're a regular average jackoff, BoA doesn't care about you. They care about the big accounts and investments. You are inconsequential to them.


Then we'll see how much they like it when all the "inconsequential" accounts pick up and leave.
 
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