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(The Consumerist)   Best Buy offering five iPads for the price of one. That's a heck of a sale   (consumerist.com) divider line 16
    More: Fail, Best Buy, iPads  
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2012-12-06 05:03:31 PM  
My wife and I chatted about this last night and what we would do. We concluded that we would make a call or two, drop an email or two and let them figure it out. If they were going to be difficult about it and not make it easy for me to return the superfluous 4 iPads, I would fall back on Federal Law saying that what is shipped to me is fair game and mine now.

I remember a few years ago, my sister ordered some clothing online from Victoria's Secret and instead of sending her the 3 bras, 3 shirts and 2 pairs of pants that she ordered, they sent her an entire boxes of each item. So she ended up getting something like 40 of each type of bra, 50 or so of each shirt and 30 of each type of pant. She basically ended up with several thousand dollars worth of stuff.

She called customer service and they would not believe her that they sent this stuff to her. She emailed pictures and they were at a loss on what to do. They refused to send her new shipping labels to send this stuff back...So she called up the closest store and spoke with GM and told her about all this stuff. My sister was told that she could not bring the stuff to the store and that she needed to ship the stuff back on her dime. Then they told her that she could take some items to one store and some items to another store and only ship some back...all very confusing.

My sister was obviously pissed at this point and simply wanted the stuff gone. She was trying to do the right thing and send the stuff back, even though she legally did not have to. I do not know how, but over the course of about a week and call after call, email after email, my sister finally got a hold of some regional VP and laid him the fark out and told him that he had one day to fix this situation, get all the shiat out of her apartment, or she was going to sell all this stuff on Craigslist, eBay, burn it, send it to charity, etc.

The next morning some District Manager showed up at her apartment, apologizing profusely for the hoops she had to jump through to do the right thing. He got all the boxes out of her apartment and on to his truck - there were something like 25+ boxes all together. He refunded her purchase and she got to keep the stuff she originally paid for and he gave her a $1000 gift card too!

Amazing how much effort it took to do the right thing. My sister said never again, she will simply keep the items and do as she pleases.
 
2012-12-06 05:05:53 PM  
What "fail," Grinchmitter?
 
2012-12-06 05:15:16 PM  
Looks like some warehouse worker thinks a brown shipping box contains just one iPad, when it really contains five. Just a minor training issue.
 
2012-12-06 05:28:41 PM  
I would imagine that Best Buy has the serial numbers in their system somewhere. I'm guessing that it wouldn't take that much effort to send them the serial numbers to verify against their system.
 
2012-12-06 05:56:29 PM  

Endive Wombat: I would fall back on Federal Law saying that what is shipped to me is fair game and mine now


Exactly what federal law says this? I need to know in case this happens to me.
 
2012-12-06 05:59:07 PM  
 
2012-12-06 06:46:11 PM  
brilliant, now 50,000 people will order a new Ipad expecting a windfall
 
2012-12-06 06:46:11 PM  
Something sort of similar happened to me in a video game that I used to play. I purchased something like $15 worth of stuff from the online store and ended up getting everything I ordered 10-20 fold. It was awesome.
 
2012-12-06 06:47:18 PM  
They'll make it up in volume
 
2012-12-06 06:49:31 PM  
I once ordered a mail order bride. Ended up with a harem.
 
2012-12-06 06:55:15 PM  

Lsherm: Endive Wombat: I would fall back on Federal Law saying that what is shipped to me is fair game and mine now

Exactly what federal law says this? I need to know in case this happens to me.


Basically there is a law in place that says if you receive something in the mail/by courier (UPS, FedEx, etc) that you did not order, it is yours. The law was put in place because business way back in the day would ship something to someone that they did not order, then demand payment.
 
2012-12-06 07:13:55 PM  

Endive Wombat: Basically there is a law in place that says if you receive something in the mail/by courier (UPS, FedEx, etc) that you did not order, it is yours. The law was put in place because business way back in the day would ship something to someone that they did not order, then demand payment.


Ugh. This crap against. That applies to UTTERLY UNSOLICITED orders. This order was solicited, merely erroneous in its satisfaction.
 
2012-12-06 07:29:18 PM  

kronicfeld: Endive Wombat: Basically there is a law in place that says if you receive something in the mail/by courier (UPS, FedEx, etc) that you did not order, it is yours. The law was put in place because business way back in the day would ship something to someone that they did not order, then demand payment.

Ugh. This crap against. That applies to UTTERLY UNSOLICITED orders. This order was solicited, merely erroneous in its satisfaction.


According to the FTC

Ebay away, you don't even have to call Best Buy
 
2012-12-06 07:32:15 PM  

Kanemano: According to the FTC


Again, the initial example they give is the complete opposite of this story. This was not unordered merchandise.
 
2012-12-06 07:34:22 PM  

kronicfeld: Kanemano: According to the FTC

Again, the initial example they give is the complete opposite of this story. This was not unordered merchandise.


Q. What should I do if the unordered merchandise I received was the result of an honest shipping error?

A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.
 
NFA [TotalFark]
2012-12-06 08:19:03 PM  
A couple years ago I bought a nice upper end Dell laptop as a gift for my niece, they sent me two and when I called they told me they didn't send me two. I'm using it right now.

That same year we bought new counter tops for our Kitchen. The big box hardware store told us that they bill in two parts. A thousand up front and the remainder once the countertops were installed. They never billed us. The thousand dollars for over 100 square feet of custom shaped Corian countertop with backsplash guards was a very good deal. It sells for $65 a square foot + installation.

This year I bought a pair of gloves from the lying dirtbags at the motorcycle shop down the street. They've lied to me numerous times when I've talked to them about buying a bike (I refuse to buy a motorcycle there). So I walk out of the store and realize the gloves are torn. I walk back in, look at the shelf and there are no more gloves of that style and size. I ask for a refund and instead of the $46.70 purchase price they put $467.00 on my credit card.

I ordered a 7000 watt generator from Costco a year ago and they didn't get the shipment they were expecting, so they gave me a $150 Visa gift card as a courtesy.

My wife bought a Kuerig coffee maker she used it for about a year. It stopped making a full cup so she called them. The warranty was literally due to run out the next day. They sent her a new limited edition model but let her keep the old one. She had to return the k-cup. I bought a k-cup on Ebay for $9 and free shipping then fixed the coffee maker and I use it at my office.


I love it when employers over work their employees and they give away their company's money!
 
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