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(The Consumerist)   Choose your own adventure: You order one iPad as a gift. The big box store sends you five. What do you do with the extra iPads? Tag is for actual outcome   (consumerist.com) divider line 159
    More: Sappy, Choose Your Own Adventure, iPads, Best Buy, proof without words, internet research, gifts  
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17181 clicks; posted to Main » on 06 Dec 2012 at 10:06 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-12-06 10:08:13 AM  
I once ordered a coat and received two, so I went to the store and told them what happened and said that I just wanted to give one of them back. The sales girl had no protocol for that so she just pretended it was a return and I got a coat for free.
 
2012-12-06 10:08:25 AM  
It saddens me that someone doing the right thing is:

a) treated like an unparalleled hero OR

b) mocked for her "stupidity"
 
2012-12-06 10:09:10 AM  
Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.
 
2012-12-06 10:12:50 AM  

umrdyldo: Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.


for used iPads? doubtful
 
2012-12-06 10:13:01 AM  
I had a similar situation with Roku. I ordered one, I got 2. I gave one to my dad.
 
2012-12-06 10:13:11 AM  
That's a no-brainer...

www.mikehaywardcollection.com
 
2012-12-06 10:13:20 AM  
OK, Best Buy's response kind of made them go up a notch or two in my estimation.
Of course, there was nowhere to go but up...
 
2012-12-06 10:14:04 AM  
I would first attempt to take them to the local Best Buy to exchange them for something useful.

As noted in the article, if they ship it to you - it's yours. You might find yourself meeting a legal challenge if the screwup is exceptionally expensive but generally that rule holds true.
 
2012-12-06 10:14:25 AM  
 
2012-12-06 10:14:59 AM  

kvinesknows: umrdyldo: Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.

for used iPads? doubtful


Used? They weren't used. They were brand new in boxes....
 
2012-12-06 10:15:31 AM  
Alexa's boyfriend got an iPad for Christmas from his mother. Well, that's not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did.
At the core of this story is an ethical dilemma. Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn't have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response.

try calling. u shiathead thief
 
2012-12-06 10:16:00 AM  
Well the Consumerist should know that the proposition that "anything shipped to your home is yours" is not actually a legal doctrine. While it is true that under the rules of contract/restitution, you are under no obligation to pay for the mistakenly sent items - which is to prevent old scams wherein someone would send you, say, a tie in the mail and then charge you $50 - if best buy or whomever asked that you sent the merch back, you are under a legal obligation to do so (unless you reasonably changed position such that the disgorgement would work harm upon you - think accidentally spending money mistakenly placed in your bank account because you legitimately believed it was a bonus or some such). Now they have to pay for the shipping and all - but you cant just reply "nope, mine now"

/Fun fact: except for abandoned goods and the law of salvage in admiralty - finders keepers is also not a valid doctrine.
 
2012-12-06 10:16:21 AM  
Best Buy did right because they were contacted by consumerist. If not they would have hounded her to get them back.
 
2012-12-06 10:17:00 AM  
Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone.

They will now that you told the whole world, dumbass.
 
2012-12-06 10:17:04 AM  

stonelotus: If You Didn't Order It, You Don't Have To Pay For It


There is, however, a distinction between purposefully sent items and mistakes.
 
2012-12-06 10:17:16 AM  

Jon iz teh kewl: try calling. u shiathead thief


www.troll.me
 
2012-12-06 10:18:39 AM  

Teiritzamna: stonelotus: If You Didn't Order It, You Don't Have To Pay For It

There is, however, a distinction between purposefully sent items and mistakes.


Wait, are we talking about iPads or pregnancies?
 
2012-12-06 10:19:09 AM  
I see about 1/4 of the respondents agreed with my choice of "give them to family and friends". In the case of unexpected good mojo like this, it seems cheap to simply reap profit from it.

I would truly enjoy being able to surprise folks with an iPad!
 
2012-12-06 10:19:26 AM  
i thought in the USA that if you got something in your mailbox that you didn't order, it is considered yours.
 
2012-12-06 10:19:43 AM  

Jon iz teh kewl: try calling. u shiathead thief


Why waste their time for Best Buy's mistake? If really want to return it, do as the poll posits: Put them on the Customer Service counter at a Best Buy and leave. (But that only works when a Best Buy is convenient -- nearest one might be hundreds of miles away)
Actually, they got Consumerist to do the work for them. :)
 
2012-12-06 10:20:27 AM  

Jon iz teh kewl: Alexa's boyfriend got an iPad for Christmas from his mother. Well, that's not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did.
At the core of this story is an ethical dilemma. Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn't have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response.

try calling. u shiathead thief


Best Buy would probably prefer an email to their support address, it costs them less than a customer support call.
 
gja [TotalFark]
2012-12-06 10:21:41 AM  
I was able to smile slightly from that accounting of the incident.
Sometimes, mind you not terribly often, I have some real hope that all big businesses are not heartless, unfeeling, uncaring, shiatholes.
And I hang on to those little snippets of hope because I try so much to not let this world wear down my belief people are basically good.

Nice story:
The Best Buy not 1 mile from my apartment is busy as hell, mobbed like mad nearly all the time, and understaffed woefully. BUT....there are at least 6 younger folks working there I am convinced are doing their job like they OWN the place. So I keep shopping there because dealing with polite, truthful and knowledgeable sales staff is better than saving 5 or 6 bucks.
 
2012-12-06 10:21:52 AM  
Yeah, my guess is no one knew what to do with the product if it were returned, or no one could be arsed to go through the paperwork. I recently ordered something rather large and bulky and was sent the wrong item (cost was ~$250). The sender acknowledged the error and sent me the correct one, but the CSR couldn't figure out how to get the erroneous one back. I spent about an hour of time between multiple phone calls to get them their product back, but finally the CSR just threw in the towel and told me to keep it. Irritating because I have absolutely no use for it while somewhere, someone does. Just plain wasteful, but that's the consequence of today's global supply chain automation - errors are a biatch to correct.
 
2012-12-06 10:22:08 AM  

dopekitty74: kvinesknows: umrdyldo: Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.

for used iPads? doubtful

Used? They weren't used. They were brand new in boxes....


and you can prove that how? if it aint from a store... you aint getting retail
 
2012-12-06 10:22:12 AM  

kvinesknows: umrdyldo: Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.

for used iPads? doubtful


Used? New in box, never even been powered on. This isn't like a car dealership where the moment it leaves the lot it loses half its value.

4 extra iPads, normally going anywhere from $399 to $799 each depending on how much memory, which model, and if it has 3G or 4G capability or now.

Yeah, making an extra $2000 is plausible, depending on the model of the iPads.
 
2012-12-06 10:22:44 AM  
I don't know which page to turn to, subby.
 
2012-12-06 10:23:35 AM  
She should have exchanged one for some Monster Cables.

/got nothing
 
2012-12-06 10:23:40 AM  
The thought of giving iPads to people "in need" cracks me up, because there are zero people who need iPads.
 
2012-12-06 10:24:47 AM  
A few years ago, ordered a set of Tommy Armour irons from Woot.

Weeks later, there's a knock on the door and the guy delivers a nice set of irons. Thanks!

A few hours later, a different guy delivers a nice set of irons... Thanks?!

I drop Woot an email and they never reply.

THANKS! Now I have a set for my wife.
 
2012-12-06 10:25:34 AM  
Ok, the first part of the headline instantly reminds me of the ermergerd girl.
 
2012-12-06 10:25:44 AM  
Find an orphanage or similar facility that cares for teens 13 & up without parents or in situations where they can't live with their parents (they're druggies or locked up or similar). These kids get no breaks. They don't get adopted. They don't get hugged or cuddled. They don't get surprises, and nobody donates toys they'd be interested in. They don't get treated like their special, and they feel like forgotten refuse. They get the basics and have being completely on their own to look forward to once they turn 18.

Find a place that cares for these kids, and get them to point you to 4 smart, fairly together teens that would each really appreciate an iPad. Feel good about yourself for the rest of the holiday season.

Seriously; we went shopping for a bunch of stuff to send to a place like this and their self-written Christmas lists were the saddest things ever. Jeans. School supplies. Books. New, non-charity clothes. Something like that would knock their socks off.
 
2012-12-06 10:25:46 AM  
I'd totally get the extended warranty on all 5.
 
2012-12-06 10:25:57 AM  
meh. I'd have handed out the extra iPads to friends and family as christmas presents, no problem.

Personally, I lurve my iPad. sometimes, when I hold it close, I imagine I can hear the weeping and crying of the chinese slave workers who built it for me.
 
2012-12-06 10:26:21 AM  
"Give them to people in need"? Who's in need of an iPad? Oh I know, the Welfare and Medicaid recipients who are "too poor" to pay for food and medical insurance, but buy Coach purses for themselves and iPads for their 5 kids at Christmas.
 
2012-12-06 10:26:30 AM  

Public Savant: Teiritzamna: stonelotus: If You Didn't Order It, You Don't Have To Pay For It

There is, however, a distinction between purposefully sent items and mistakes.

Wait, are we talking about iPads or pregnancies?


yes
 
2012-12-06 10:27:31 AM  

Teiritzamna: Well the Consumerist should know that the proposition that "anything shipped to your home is yours" is not actually a legal doctrine.


Yeah, saw that line and facepalmed. At least it turned out well.
 
2012-12-06 10:28:38 AM  

Teiritzamna: /Fun fact: except for abandoned goods and the law of salvage in admiralty - finders keepers is also not a valid doctrine.


Not so - Finders v. Losers is enshrined in Pierson v. Post. :P
 
2012-12-06 10:29:03 AM  
How do I let them know about my charity, the fyrewede Technology Assistance Fund

/donations in the form of cash, checks, credit cards, and money orders are also welcome
//as is PayPal
 
2012-12-06 10:29:59 AM  
I wonder if the other side of this story is that somewhere, someone who ordered 5 ipads got a box with one, and was charged for 5, and is going apeshiat with Best Buy.
 
2012-12-06 10:30:56 AM  

Theaetetus: Teiritzamna: /Fun fact: except for abandoned goods and the law of salvage in admiralty - finders keepers is also not a valid doctrine.

Not so - Finders v. Losers is enshrined in Pierson v. Post. :P


Ahem - if i recall, Pierson v. Post stands for the principle that whomever whacks-off a fox, gets to keep that fox. "Stacy's mom has got it going on" rule
 
2012-12-06 10:31:16 AM  

Zasteva: Jon iz teh kewl: Alexa's boyfriend got an iPad for Christmas from his mother. Well, that's not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did.
At the core of this story is an ethical dilemma. Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn't have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response.

try calling. u shiathead thief

Best Buy would probably prefer an email to their support address, it costs them less than a customer support call.


now that's thinking like a criminal
 
2012-12-06 10:31:21 AM  

Jon iz teh kewl: Alexa's boyfriend got an iPad for Christmas from his mother. Well, that's not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did.
At the core of this story is an ethical dilemma. Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn't have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response.

try calling. u shiathead thief


She didn't screw up the order, why should she have to subject herself to the time and aggravation that is the Best Buy "Customer Service" hotline? Somehow her time is less valuable and the impetus is on her to waste it on a hotline drone who most likely can't do jack shiat anyway?

/Yes, I'm speaking from personal experience
 
2012-12-06 10:31:58 AM  

Silverstaff: kvinesknows: umrdyldo: Just do what Apple would do, whatever it takes to make money...
Sorry I had to.
Of course you resell them. This is a no brainer. Extra 2 grand in your pocket at Christmas time.

for used iPads? doubtful

Used? New in box, never even been powered on. This isn't like a car dealership where the moment it leaves the lot it loses half its value.

4 extra iPads, normally going anywhere from $399 to $799 each depending on how much memory, which model, and if it has 3G or 4G capability or now.

Yeah, making an extra $2000 is plausible, depending on the model of the iPads.


no warranty? 16GB version? meh.. $1600 at most.
 
2012-12-06 10:32:17 AM  

IamSoSmart_S_M_R_T: Jon iz teh kewl: Alexa's boyfriend got an iPad for Christmas from his mother. Well, that's not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did.
At the core of this story is an ethical dilemma. Best Buy wasn't calling Alexa's boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn't have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response.

try calling. u shiathead thief

She didn't screw up the order, why should she have to subject herself to the time and aggravation that is the Best Buy "Customer Service" hotline? Somehow her time is less valuable and the impetus is on her to waste it on a hotline drone who most likely can't do jack shiat anyway?

/Yes, I'm speaking from personal experience


time is money and everything. but thEYRE OPEN ON THE F*CKING WEEKEND
 
2012-12-06 10:32:46 AM  
FTA: "Best Buy looks generous, nobody gets fired (we hope), Alexa's conscience gets to rest, we get to post wacky photos of a huge retail screwup, and some deserving person will get four free iPads."

Oh, I'm sure someone is jobless for the holidays... Accident or not, whoever did this is getting sacked. If they didn't, you'd see a lot more "Oopsie, I just sent my buddy a crate of laptops instead of just the one he ordered".
 
db2
2012-12-06 10:33:01 AM  
Strictly speaking, yes, it's legal to keep the merchandise. However, in addition to the law, there are concepts of 'good faith', 'bad faith', and 'being a dick wad'. If the company is obviously not trying to grift you, and simply made an operational error, I'd at least have the decency to contact them about it, and let them decide what they want to do. And in this case, it looks like that's what happened.

I had something kind of like this happen with an ebay purchase recently. They sent the wrong item (the part numbers were extremely similar). I told them about it, they sent the right item, included a return label for the wrong one, and I sent it back.

It's like the "scanner" law here in Michigan - if an item is rung up for the wrong amount, you are technically entitled to both the correct price, and a refund of ten times the amount of the error, up to $5. But I know mistakes happen, so I won't call them on the second part of it unless they're being huge dicks, or obviously trying to rip off customers (fortunately, I haven't had to do this once yet). Generally, I'm content with the store just honoring the advertised price.

Oh, but I'm not paying for the extra merchandise or the return shipping, though. They can have the stuff back, but they're going to have to send me a shipping label, or arrange for pickup. Unless they tell me to keep it, in which case I will.
 
2012-12-06 10:33:01 AM  
Legally, anything that is shipped to your home is yours to keep. This is in order to prevent companies from shipping you merchandise that you never asked for, then hounding you for the money.

I think today is the first time ever I was glad I clicked a Consumerist article. I learned something useful today. But I don't get the sappy tag. I was expecting the extra 4 to be donated to some inner city school, or battered housewives or something. Instead the "sappy" ending was this lady got to keep them? Whoopdy-doo.
 
2012-12-06 10:33:09 AM  

GregInIndy: Find an orphanage or similar facility that cares for teens 13 & up without parents or in situations where they can't live with their parents (they're druggies or locked up or similar). These kids get no breaks. They don't get adopted. They don't get hugged or cuddled. They don't get surprises, and nobody donates toys they'd be interested in. They don't get treated like their special, and they feel like forgotten refuse. They get the basics and have being completely on their own to look forward to once they turn 18.

Find a place that cares for these kids, and get them to point you to 4 smart, fairly together teens that would each really appreciate an iPad. Feel good about yourself for the rest of the holiday season.

Seriously; we went shopping for a bunch of stuff to send to a place like this and their self-written Christmas lists were the saddest things ever. Jeans. School supplies. Books. New, non-charity clothes. Something like that would knock their socks off.


Well said, sad and true. I recommend The Mercy Home for Boys and Girls in Chicago as a charity to assist for anyone who wants to help out older kids.
 
2012-12-06 10:33:12 AM  
It's not that anything shipped to your home is yours; that's silly. It's that you're not under any encumberance at all to do anything to return something sent to your home that you didn't ask for. They literally need to come and retrieve it from you, or convince you to send it back to them. Which is usually too much of a pain for them to do, so they let you keep it.
 
2012-12-06 10:33:30 AM  
I've gone to checkout at Trader Joe's before and they rang me up for a single box of cereal when it was clear that I was buying 4. They're careless at random hours for no apparent reason and I don't catch it until I walk out of the store.

Guess that makes me a theif but hell why not drop a roll of 20s in my bag, wait until I get home and call the cops saying I stole from the register too?
 
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