If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Wall Street Journal)   Former Kozmo.com employees offer advice to companies offering same-day delivery, so investors won't lose all their Flooz, Beanz and BitCoins   (blogs.wsj.com) divider line 50
    More: Interesting, Flooz, designer clothing  
•       •       •

4653 clicks; posted to Main » on 05 Dec 2012 at 9:21 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



50 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

Archived thread
 
2012-12-05 06:06:29 AM  
Kozmo.com was nice, but it was no MyLackey.com
 
2012-12-05 08:14:05 AM  
And while we're on the subject of failed business models involving same-day service from 12 years ago.....

MyLackey.com email to employees

--- Start message ---
From: Brendan Barnicle
To: All Employees
Subject: THIS IS STILL A START-UP
Importance: High


It is now 6:45 pm and there are only 12 people in our office.
We have 65 people that work here in Seattle. This is totally
unacceptable.


This company has far too much very important work to do to
have virtually empty offices at 6:45 pm. If anyone thinks that
everything we need to do as a company can be accomplished within an
8 hour day, then I think they fail to understand the scope and
complexity of our venture. Anyone harboring such illusions should
seriously consider a career change. I am sure that I could point to
tasks for every single person in this company that would merit
working past 7 pm every single night.

We have an amazing lead on an outstanding business, but it will
not last forever and we must move faster. As some of you know, we
are lagging behind our revenue goals. We need everyone in
every department working every day to meet and exceed these goals.
We have similar goals in development, sales, business
development, marketing, operations and every other aspect of our
business.

This is not a bank; this is not Boeing. This is a start-up and
we are all expecting to be rewarded for taking the risk of
a start-up. But, there will be no rewards without
exceptional effort.

Given the severity of the situation, I am putting strict
office hours into effect immediately. Until further notice,
all employees are required to be at their desk from 8am until
7pm, with 30 minutes for lunch. There are no exceptions. If you need
to leave early, then you must be at your desk earlier. I am very
sorry that we need to instill such strict guidelines. This is not
usually necessary at a start-up and when the work ethic here begins
to reflect that of a start-up, we can consider more flexibility in
our work hours.

Anyone who has an issue with this new requirement is free to
speak with me. But, there will be no exceptions.


Brendan Barnicle : Chair Lackey & Chief Financial Lackey
mylackey.com
1520 Bellevue Avenue
Seattle, Washington 98122
 
2012-12-05 08:35:50 AM  
As a college freshman in DC, Kozmo was a boon. This was long before Netflix was viable (and years and years before streaming), and even Tivo was still nascent. The nearest convenience store (I was at Georgetown) was just off-campus but it didn't stock a variety of things (including condoms since it's a Jesuit school and the school owned the property) which meant that if you wanted something you had to take a 10-20 minute hike to M street. That's not that bad, but if it's snowing out or you're just a lazy freshman it was felt horrible.

The ability to order a DVD, some food and stuff was just amazing.

/Still have a Kozmo bag somewhere in my stuff...
 
2012-12-05 08:57:25 AM  

mattharvest: As a college freshman in DC, Kozmo was a boon. This was long before Netflix was viable (and years and years before streaming), and even Tivo was still nascent. The nearest convenience store (I was at Georgetown) was just off-campus but it didn't stock a variety of things (including condoms since it's a Jesuit school and the school owned the property) which meant that if you wanted something you had to take a 10-20 minute hike to M street. That's not that bad, but if it's snowing out or you're just a lazy freshman it was felt horrible.

The ability to order a DVD, some food and stuff was just amazing.

/Still have a Kozmo bag somewhere in my stuff...


Hoya saxa you shining star.
 
2012-12-05 09:16:39 AM  

Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

MyLackey.com email to employees

--- Start message ---
From: Brendan Barnicle
To: All Employees
Subject: THIS IS STILL A START-UP
Importance: High


It is now 6:45 pm and there are only 12 people in our office.
We have 65 people that work here in Seattle. This is totally
unacceptable.


This company has far too much very important work to do to
have virtually empty offices at 6:45 pm. If anyone thinks that
everything we need to do as a company can be accomplished within an
8 hour day, then I think they fail to understand the scope and
complexity of our venture. Anyone harboring such illusions should
seriously consider a career change. I am sure that I could point to
tasks for every single person in this company that would merit
working past 7 pm every single night.

We have an amazing lead on an outstanding business, but it will
not last forever and we must move faster. As some of you know, we
are lagging behind our revenue goals. We need everyone in
every department working every day to meet and exceed these goals.
We have similar goals in development, sales, business
development, marketing, operations and every other aspect of our
business.

This is not a bank; this is not Boeing. This is a start-up and
we are all expecting to be rewarded for taking the risk of
a start-up. But, there will be no rewards without
exceptional effort.

Given the severity of the situation, I am putting strict
office hours into effect immediately. Until further notice,
all employees are required to be at their desk from 8am until
7pm, with 30 minutes for lunch. There are no exceptions. If you need
to leave early, then you must be at your desk earlier. I am very
sorry that we need to instill such strict guidelines. This is not
usually necessary at a start-up and when the work ethic here begins
to reflect that of a start-up, we can consider more flexibility in
our work hours.

Anyone ...


That is hilarious... I hope that caused about 75% of their work force to quit within the next month.

People working 60-80 hour weeks at a start-up needs to be "organic"... caused by a feeling and drive of the employees who really feel that their product will be great, and do great things. Not because you get a memo saying "You will all work 11 hour days!"
 
2012-12-05 09:26:21 AM  

mattharvest: if you wanted something you had to take a 10-20 minute hike


If 20 minutes is a hike? Kill yourself.
 
2012-12-05 09:27:20 AM  

dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.



I actually hope they all quit the next day.
 
2012-12-05 09:31:08 AM  

mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.



I actually hope they all quit the next day.


Heh. I actually just read the wiki entry on these bozos. I wonder how many of those 65 "employees" were actually the contractors hired to run the errands.

Businesses that take on contractors and treat them like employees should suffer no end to their pain. Sorry, bub, but if I'm a contractor for you, then I am going to show up at 7am and work until there's no more work to do and maybe I will hang out for an hour to see if anything else comes in - 2 hours at best, but I'm not going to sit in your office all day, and unpaid, because you have a shiatty business model.
 
2012-12-05 09:31:17 AM  

mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.

I actually hope they all quit the next day.


As I recall, the company was already circling the drain and closed its doors a few months later.
 
2012-12-05 09:35:09 AM  

mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.



I actually hope they all quit the next day.


I guess I am thinking about the current environment where you want to look before you leap in leaving a job and make sure you have something in hand. In those days, anyone with any talent probably had people trying to hire them even while in the job, so, most probably did jump.
 
2012-12-05 09:36:47 AM  
I only trust zombo.com
 
2012-12-05 09:37:19 AM  
Yes, we know what the kozmo.com consultant thinks, but what does the consultant from zombo.com say?
 
2012-12-05 09:47:41 AM  
I loved Kozmo.com, but I knew they were doomed from the outset. It's obvious. Pizza delivery is profitable because they take $1.50 worth of ingredients, turn it into a pizza, then deliver it to you for a (at least) $12 + delivery fee.

The profit margin on a pint of Ben & Jerry's is nowhere close to that. They'd have to charge, like, $30. Which they did not do.
 
2012-12-05 09:53:41 AM  

AverageAmericanGuy: Kozmo.com was nice, but it was no MyLackey.com


Heh, I worked for a company that had an office in the same building in Capitol Hill. It was just one big room so all the interviews were done at the Bauhaus coffee shop around the corner. I had 4 americanos within 2 hours.
 
2012-12-05 09:59:50 AM  
I think beer delivery to the home would be a great model, especially for a liquor store.
I'm sure there is some law against it, and there would be wailing an gnashing of teeth because "think of the children" and "people will drive drunk" (I know it doesn't make sense, especially if sober people are delivering beer to houses, but that's MADD for ya)
Anyway, house parties, people sitting at home drinking with their spouse that run out of beer and don't want to go to the store, whatever...it would be a in demand service I think.

/Ran out of beer last night
//Didn't go to store, went to bed instead
 
2012-12-05 10:04:39 AM  

Generation_D: This is not a bank; this is not Boeing.


I'm going to defend the CEO on that point: there are a lot of people that come from the lazy-B that
* are really subpar
* work 9-5
* if they do know any tech it is outdated
* solutions are way too enterprisey

but to say that you have to be sitting in a chair and that you only have 30 minutes for lunch is bad leadership.
 
2012-12-05 10:06:41 AM  

buzzcut73: I think beer delivery to the home would be a great model, especially for a liquor store.
I'm sure there is some law against it, and there would be wailing an gnashing of teeth because "think of the children" and "people will drive drunk" (I know it doesn't make sense, especially if sober people are delivering beer to houses, but that's MADD for ya)
Anyway, house parties, people sitting at home drinking with their spouse that run out of beer and don't want to go to the store, whatever...it would be a in demand service I think.

/Ran out of beer last night
//Didn't go to store, went to bed instead


Quitter.
 
2012-12-05 10:26:21 AM  

lelio: Generation_D: This is not a bank; this is not Boeing.

I'm going to defend the CEO on that point: there are a lot of people that come from the lazy-B that
* are really subpar
* work 9-5
* if they do know any tech it is outdated
* solutions are way too enterprisey

but to say that you have to be sitting in a chair and that you only have 30 minutes for lunch is bad leadership.


I was at a startup at that time, and this memo was pretty much a universal l-o-l. Like announcing to the world your morale sucked hard and your business model was just about done. Both soon proved true.
 
2012-12-05 10:44:20 AM  
Mr. Puck made a delivery nearly every day to one customer who ordered a DVD and various snacks. "He would offer to tip me with a [marijuana] joint," says Mr. Puck.

And there's your market right there!
 
2012-12-05 10:48:32 AM  

mat catastrophe: mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.

I actually hope they all quit the next day.

Heh. I actually just read the wiki entry on these bozos. I wonder how many of those 65 "employees" were actually the contractors hired to run the errands.

Businesses that take on contractors and treat them like employees should suffer no end to their pain. Sorry, bub, but if I'm a contractor for you, then I am going to show up at 7am and work until there's no more work to do and maybe I will hang out for an hour to see if anything else comes in - 2 hours at best, but I'm not going to sit in your office all day, and unpaid, because you have a shiatty business model.


I went to work as a contractor for IBM Global Services in North Carolina back around early 2000, and the office manager was still in the IBM-good-ole-boys/days mode. He explained that all IBM employees gave 110% - literally, everyone worked 44 hours a week. We had an amusing dialog about it:

Me: "That's great, I know there's some paperwork you have to do to authorize me working overtime, but I'll be happy to do so."
Him: "You don't understand. They choose to work the extra 4 hours a week."
Me: "Oh, don't worry about that - if you need me to do 4 extra hours, I'll do 4 extra hours, no problem, I could use the extra money anyway."
Him: "Well, see, the other workers, they don't get paid any more, for it, they just go above and beyond to make the customer happy."
Me: "If I was full time like the other guys, I could see that, but I'm contracting. I report how much I work to my company, and they charge IBM for the work done. If I lied and said I didn't do as much work as I actually did, I'm cheating them out of money and they could sue me for fraud. You're not ... asking me to commit fraud, are you?"
Him: "Oh no, it's just that our employees CHOOSE to do an extra 4 hours a week."
Me: "Okay, well, if you ever need me to pull overtime, just let me know, there's an extra form I need to fill out for that."
Him: "... umm. O...kaayyy."

He had an interesting mindset; had worked for IBM or Ma Bell his whole life, and still had a good-ole-boys/southern baptist mentality that was probably fine in the 50's. Among the other perks of the job, he listed; No need to wear an IBM blazer, no longer ... required ... to wear a tie every day, and you're no longer expected to attend the same church as your manager. However, don't let anyone see your wife drinking alcohol in public - you know, like no wine at dinner if you're out. Technically they can't fire you for it, but it's still sort of frowned upon.

He also told me after I was hired that he believed I had lied on my resume, that someone my age couldn't have all that experience, despite the fact that they made me demonstrate my abilities in the interview, and he had personally called some of my past employers and references for verification.
Like I said, interesting mindset.
 
2012-12-05 10:55:08 AM  
Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?
 
2012-12-05 11:01:18 AM  

BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?


If it's "sometime today" and not "guaranteed in 30 minutes" then there's a shot. Load trucks all day until whatever deadline and roll out.
 
2012-12-05 11:02:00 AM  

doglover: mattharvest: if you wanted something you had to take a 10-20 minute hike

If 20 minutes is a hike? Kill yourself.


You know what, you have no business being on this site anymore. Go find a new place to be a dick.
 
2012-12-05 11:07:08 AM  
Don't forget Urban Fetch.
 
2012-12-05 11:19:52 AM  

buzzcut73: I think beer delivery to the home would be a great model, especially for a liquor store.
I'm sure there is some law against it, and there would be wailing an gnashing of teeth because "think of the children" and "people will drive drunk" (I know it doesn't make sense, especially if sober people are delivering beer to houses, but that's MADD for ya)
Anyway, house parties, people sitting at home drinking with their spouse that run out of beer and don't want to go to the store, whatever...it would be a in demand service I think.

/Ran out of beer last night
//Didn't go to store, went to bed instead


I don't know if it's changed in the 20 years since I moved out of state, but in California of all places, it was actually legal for liquor stores to deliver. Of course, having one of the high school kids we knew be that delivery driver led to him delivering booze to our underage asses, so I'd bet that has been made illegal long since.

Never heard of delivery in Washington state, but given that we're just now coming out of the shadows of Prohibition with some of the progress we've made recently, I doubt that is was ever legal here.
 
2012-12-05 11:20:18 AM  

superdude72: The profit margin on a pint of Ben & Jerry's is nowhere close to that. They'd have to charge, like, $30. Which they did not do.


If they had imposed delivery charges and order minimums from the outset, Kozmo might have been able to get by on small margins.

But when you start off giving something away to people for free, and then start charging for it, and it's not a controlled substance, that drives a lot of people away.
 
2012-12-05 11:23:59 AM  

Medic Zero: buzzcut73: I think beer delivery to the home would be a great model, especially for a liquor store.
I'm sure there is some law against it, and there would be wailing an gnashing of teeth because "think of the children" and "people will drive drunk" (I know it doesn't make sense, especially if sober people are delivering beer to houses, but that's MADD for ya)
Anyway, house parties, people sitting at home drinking with their spouse that run out of beer and don't want to go to the store, whatever...it would be a in demand service I think.

/Ran out of beer last night
//Didn't go to store, went to bed instead

I don't know if it's changed in the 20 years since I moved out of state, but in California of all places, it was actually legal for liquor stores to deliver. Of course, having one of the high school kids we knew be that delivery driver led to him delivering booze to our underage asses, so I'd bet that has been made illegal long since.

Never heard of delivery in Washington state, but given that we're just now coming out of the shadows of Prohibition with some of the progress we've made recently, I doubt that is was ever legal here.


We now have the right to be charged more in a private store than we used to be in the State Store. Progress.
 
2012-12-05 11:31:13 AM  

nytmare: doglover: mattharvest: if you wanted something you had to take a 10-20 minute hike

If 20 minutes is a hike? Kill yourself.

You know what, you have no business being on this site anymore. Go find a new place to be a dick.


You sound fat.
 
2012-12-05 11:41:53 AM  
Is the Obvious tag at lunch?
 
2012-12-05 11:43:20 AM  

nytmare: doglover: mattharvest: if you wanted something you had to take a 10-20 minute hike

If 20 minutes is a hike? Kill yourself.

You know what, you have no business being on this site anymore. Go find a new place to be a dick.


This WAS the new place to be a dick. Where is the next one, cuz I'm going there to sell popcorn.
 
2012-12-05 12:39:06 PM  

mat catastrophe: mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.



I actually hope they all quit the next day.

Heh. I actually just read the wiki entry on these bozos. I wonder how many of those 65 "employees" were actually the contractors hired to run the errands.

Businesses that take on contractors and treat them like employees should suffer no end to their pain. Sorry, bub, but if I'm a contractor for you, then I am going to show up at 7am and work until there's no more work to do and maybe I will hang out for an hour to see if anything else comes in - 2 hours at best, but I'm not going to sit in your office all day, and unpaid, because you have a shiatty business model.


A thousand times this.

If you're bringing on a contractor instead of an employee for the financial benefits, you need to understand what this means, but at least 3 times now I have had to take managers/HR people aside and explain to them that this arrangement means that I am not your employee, and you are not my supervisor. You are my client.

You are free to set the parameters of the work you need done, and I will meet and exceed those parameters, but if you need to dictate terms to me outside of the actual work you need done--like drinking any sort of company kool-aid--then what you're looking for is an employee, not a contractor.

And yes, you have to pay for it.
 
2012-12-05 12:51:26 PM  
You know who else is considering One Day Delivery? Link
 
2012-12-05 12:55:14 PM  

BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?


Amazon.

They are in the process now and plan on offering free 2day delivery and express same day delivery. The main drawback is that people will start paying sales tax.

I bet they somehow find a way to make it profitable.
 
2012-12-05 01:03:51 PM  

udhq: If you're bringing on a contractor instead of an employee for the financial benefits, you need to understand what this means, but at least 3 times now I have had to take managers/HR people aside and explain to them that this arrangement means that I am not your employee, and you are not my supervisor. You are my client.


On the one hand, it's true that contractors are not just a kind of employee with hourly rates and no fringe benefits, and employers need to understand that.

On the other hand, contractors do not exist completely outside the corporate chain of command (except on skunkworks projects where they are intentionally set up as such). You were contracted to perform certain work as a part of the team I manage, and if you don't perform that work to my satisfaction, I'll terminate your contract with us. Claiming I'm not your "supervisor" is splitting hairs if I'm evaluating your job performance, signing your timesheets, and deciding whether you'll still be here tomorrow.

/IRL I'm nicer about this.
 
2012-12-05 01:10:21 PM  
My biggest fear as the shipping manager at an e-commerce business is that we'll try to implement same-day shipping or same-day delivery. As it is, our shipping window during our busiest seasons is 1-2 business days. And people still get impatient. I can't tell you how many times I've had to say "Next Day Air" does NOT mean same-day shipping. Never has, never will. If you needed it today, you should have ordered it yesterday. People still don't understand the concept. Their go-to argument is "But I paid x-dollars to have this Next Day Aired to me.". My response is always "Yes, and when it ships, UPS will deliver it the next day. Hence, next day air.". Of course, these are usually the same idiots that put instructions for the UPS driver in their customer notes. "If not home, deliver to one-eyed man in back alley that comes out of his box if you cough three times and spit straight in the air without it landing on you.". Christ people are stupid.
 
2012-12-05 01:32:01 PM  

poot_rootbeer: udhq: If you're bringing on a contractor instead of an employee for the financial benefits, you need to understand what this means, but at least 3 times now I have had to take managers/HR people aside and explain to them that this arrangement means that I am not your employee, and you are not my supervisor. You are my client.

On the one hand, it's true that contractors are not just a kind of employee with hourly rates and no fringe benefits, and employers need to understand that.

On the other hand, contractors do not exist completely outside the corporate chain of command (except on skunkworks projects where they are intentionally set up as such). You were contracted to perform certain work as a part of the team I manage, and if you don't perform that work to my satisfaction, I'll terminate your contract with us. Claiming I'm not your "supervisor" is splitting hairs if I'm evaluating your job performance, signing your timesheets, and deciding whether you'll still be here tomorrow.

/IRL I'm nicer about this.


I don't think he'd disagree with what you said, but, I think it comes down to more of "conforming to corporate culture" type of things, etc, like in this example. If you are contracted for some work, and you are able to get it done in the time requested, then, there is no reason they should be mandating any "required" hours in the office.

Obviously, your can always get your contract terminated, but, I'd think most places wouldn't want to go through that hassle unless absolutely necessary, since now you have to bring a new person up to speed, get them hired, go through HR, etc, etc. They'll put up with quite a bit of what they might consider as "crap" from an employee as long as the work is getting done as requested.
 
2012-12-05 01:39:06 PM  

BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?


Profitable, no. But it's a known fact that the sweetest Skittles™ of them all are the Skittles™ that came to your door on half an hour's notice in the middle of the night for $0.59 and no delivery charge.

/no rainbow has ever tasted as good since
 
2012-12-05 02:01:53 PM  

poot_rootbeer: udhq: If you're bringing on a contractor instead of an employee for the financial benefits, you need to understand what this means, but at least 3 times now I have had to take managers/HR people aside and explain to them that this arrangement means that I am not your employee, and you are not my supervisor. You are my client.

On the one hand, it's true that contractors are not just a kind of employee with hourly rates and no fringe benefits, and employers need to understand that.

On the other hand, contractors do not exist completely outside the corporate chain of command (except on skunkworks projects where they are intentionally set up as such). You were contracted to perform certain work as a part of the team I manage, and if you don't perform that work to my satisfaction, I'll terminate your contract with us. Claiming I'm not your "supervisor" is splitting hairs if I'm evaluating your job performance, signing your timesheets, and deciding whether you'll still be here tomorrow.

/IRL I'm nicer about this.


I disagree that it's splitting hairs. I contract because I value independence over security (or money, for that matter).

I make myself irreplaceable by charging 25-30% less than what anyone else in the marketplace charges for similar services. The tradeoff is that I can afford to walk away from a contract for any reason, knowing I will have another one within 48 hours, whereas a manager who chooses to terminate my contract is essentially agreeing to pay a premium for what in most cases is a failed appeal to ego or authority. I've seen managers fired for this, but in my experience, even if they aren't, managers who place themselves above the bottom lines of their organizations tend not to last.

Of course, IRL, I do respond to reasonable requests in good faith, especially if I am using a clients' office space. But the understanding always has to be there that you oversee MY CONTRACT, not ME. Discontinuation of my contract is the only recourse I will make myself accountable to. I will never again allow myself to be subject to the whims of the egos of corporate management.
 
2012-12-05 02:21:35 PM  

Generation_D: Medic Zero: buzzcut73: I think beer delivery to the home would be a great model, especially for a liquor store.
I'm sure there is some law against it, and there would be wailing an gnashing of teeth because "think of the children" and "people will drive drunk" (I know it doesn't make sense, especially if sober people are delivering beer to houses, but that's MADD for ya)
Anyway, house parties, people sitting at home drinking with their spouse that run out of beer and don't want to go to the store, whatever...it would be a in demand service I think.

/Ran out of beer last night
//Didn't go to store, went to bed instead

I don't know if it's changed in the 20 years since I moved out of state, but in California of all places, it was actually legal for liquor stores to deliver. Of course, having one of the high school kids we knew be that delivery driver led to him delivering booze to our underage asses, so I'd bet that has been made illegal long since.

Never heard of delivery in Washington state, but given that we're just now coming out of the shadows of Prohibition with some of the progress we've made recently, I doubt that is was ever legal here.

We now have the right to be charged more in a private store than we used to be in the State Store. Progress.


Fair enough. I see it as a mixed bag. Before you could only buy booze something like 10AM to maybe 8PM (hours varied from store to store, but were close to 9 to 5 for some of them). We drank the booze we had in the house the day before Thanksgiving, to be able to walk into the Safeway and buy booze on Thanksgiving before heading over to our friends house was a huge boon. I also work odd hours, so being able to pick up booze up until 2AM and as early as 6AM, and on SUNDAYS is very helpful to me.

That said, I'm not happy about how the prices have jumped on a lot of the booze (some is cheaper, including some common items), and I miss the selection at the state stores. I think it is a step in the right direction though.
 
2012-12-05 02:33:36 PM  
Kozmo, like so many start-ups at the time, burned through VC money, with the principles paying themselves rather handsomely. The VC backers bailed before the IPO and the principles walked away wealthy. This was quite common before and during the dot-com bubble bursted. So why would anyone want advice from Kozmo's former employees. Most of them probably played ping-pong and sipped free coffee and sodas all day and called it work.
 
2012-12-05 02:34:56 PM  

Derp Du Jour: BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?

Amazon.

They are in the process now and plan on offering free 2day delivery and express same day delivery. The main drawback is that people will start paying sales tax.

I bet they somehow find a way to make it profitable.


They've been doing it for 6-7 years already, as long as you pay $80 a year. That bit covers your ebook rentals and streaming rentals, now, so how much profit they make off of free fast shipping now is questionable, but I'm sure that they crunched the numbers way back when and found the the extra business more than made up for the extra shipping fees.
 
2012-12-05 03:05:16 PM  

semiotix: BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?

Profitable, no. But it's a known fact that the sweetest Skittles™ of them all are the Skittles™ that came to your door on half an hour's notice in the middle of the night for $0.59 and no delivery charge.

/no rainbow has ever tasted as good since


That kind of service could have saved Trayvon's life.
 
2012-12-05 03:34:07 PM  

mooseyfate: That kind of service could have saved Trayvon's life.


Yes, but how would they find out which home he decided to break into so they could deliver?

/Asbestos
 
2012-12-05 04:11:13 PM  
There are at least two liquor/wine stores by me that deliver booze, but they are both like 4 blocks away so I feel like they'll judge me if I call for delivery.
 
2012-12-05 06:02:34 PM  

Molotovcat: There are at least two liquor/wine stores by me that deliver booze, but they are both like 4 blocks away so I feel like they'll judge me if I call for delivery.


I'm pretty sure they judge ANYONE that actually uses their delivery services.
 
2012-12-05 07:08:33 PM  

quietwalker: mat catastrophe: mat catastrophe: dletter: Generation_D: And while we're on the subject of failed business models involving same-day service from 12 years ago.....

(redacted)

That is hilarious... I hope that caused about 75% of their work force to quit within the next month.

I actually hope they all quit the next day.

Heh. I actually just read the wiki entry on these bozos. I wonder how many of those 65 "employees" were actually the contractors hired to run the errands.

Businesses that take on contractors and treat them like employees should suffer no end to their pain. Sorry, bub, but if I'm a contractor for you, then I am going to show up at 7am and work until there's no more work to do and maybe I will hang out for an hour to see if anything else comes in - 2 hours at best, but I'm not going to sit in your office all day, and unpaid, because you have a shiatty business model.

I went to work as a contractor for IBM Global Services in North Carolina back around early 2000, and the office manager was still in the IBM-good-ole-boys/days mode. He explained that all IBM employees gave 110% - literally, everyone worked 44 hours a week. We had an amusing dialog about it:

Me: "That's great, I know there's some paperwork you have to do to authorize me working overtime, but I'll be happy to do so."
Him: "You don't understand. They choose to work the extra 4 hours a week."
Me: "Oh, don't worry about that - if you need me to do 4 extra hours, I'll do 4 extra hours, no problem, I could use the extra money anyway."
Him: "Well, see, the other workers, they don't get paid any more, for it, they just go above and beyond to make the customer happy."
Me: "If I was full time like the other guys, I could see that, but I'm contracting. I report how much I work to my company, and they charge IBM for the work done. If I lied and said I didn't do as much work as I actually did, I'm cheating them out of money and they could sue me for fraud. You're not ... asking me to comm ...



Reminds me a bit of some old woman who was interviewing me for a clerk job at some legal library. She was older than the hills and couldn't get her head around the idea of a staffing agency, which I have quite a few on my resume.

"So you quit?"
"No, the job ended."
"So you were fired then?"
"No, I was contracted to do some work, the work was finished, they didn't need me anymore and we went our separate ways."
"...so you quit?"

You know, the kind of funny story you'd expect to hear about someone's interview in 1988 or so. Except this happened in 2005. At one point I tried explaining it to her like if she had hired a plumber to fix a pipe, but it just confused her more and she asked me if I was a plumber. After that I just said that this was obviously not going to work out and that I'd spent enough time there, thank you and good day. If that was the interview I couldn't imagine what actually working under someone that dense and hide-bound would be like.
 
2012-12-05 08:27:27 PM  

foxyshadis: Derp Du Jour: BarkingUnicorn: Does anyone really think that same-day delivery of piddling crap is ever going to be profitable?

Amazon.

They are in the process now and plan on offering free 2day delivery and express same day delivery. The main drawback is that people will start paying sales tax.

I bet they somehow find a way to make it profitable.

They've been doing it for 6-7 years already, as long as you pay $80 a year. That bit covers your ebook rentals and streaming rentals, now, so how much profit they make off of free fast shipping now is questionable, but I'm sure that they crunched the numbers way back when and found the the extra business more than made up for the extra shipping fees.


No.... They are offering same day shipping. Meaning you buy something like a car stereo and MW Black ops and have it when you get home from work. They are creating a ton of new warehouses all over the country.

Citation
http://www.forbes.com/sites/ups/2012/12/05/amazon-takes-on-same-day-d e livery-how-can-small-businesses-compete/
 
2012-12-05 08:36:38 PM  

udhq: I make myself irreplaceable by charging 25-30% less than what anyone else in the marketplace charges for similar services.


Flip that around: charge 25-30% more, and now you are the one with that special something that everyone wants.

Learned that strategy when talking with a guy that made furniture. When asked for a price he would look around the house and see what the client had and then stated a price. People perceive more money == better quality regardless of the actual quality at times.

Also with that 50% raise in your salary you can afford to be looking for work / lounging around for an extra 2 weeks per billable month.
 
2012-12-06 12:48:15 PM  
www.seinfeld-fan.net
 
2012-12-06 09:33:39 PM  

JackieRabbit: Kozmo, like so many start-ups at the time, burned through VC money, with the principles paying themselves rather handsomely. The VC backers bailed before the IPO and the principles walked away wealthy. This was quite common before and during the dot-com bubble bursted. So why would anyone want advice from Kozmo's former employees. Most of them probably played ping-pong and sipped free coffee and sodas all day and called it work.


This. I worked for Kozmo as a bicycle courier, and even at my level it was obvious that the people at the top were basically running a pyramid scheme where they constantly trying to attract more investor money and bail just before it imploded.
 
Displayed 50 of 50 comments

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »
On Twitter





In Other Media


  1. Links are submitted by members of the Fark community.

  2. When community members submit a link, they also write a custom headline for the story.

  3. Other Farkers comment on the links. This is the number of comments. Click here to read them.

  4. Click here to submit a link.

Report