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(C|Net)   New report names AT&T as the worst wireless carrier. To be fair, it's really just an assumption because they couldn't get any calls through to AT&T customers to ask about their service   (news.cnet.com) divider line 39
    More: Fail, network operator, major carriers, 4G LTE, T-Mobile USA, credo, Verizon Wireless  
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1058 clicks; posted to Business » on 01 Dec 2012 at 1:48 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-12-01 02:03:00 PM
Given that they use metered data, versus flat-rate with sane carriers like T-Mobile and Sprint, they (and Verizon) belong on that list.
 
2012-12-01 02:09:42 PM
I've decided reception is very much a personal thing. All of us with different carriers get different bars in all the different places we go to. Ann can't get Verizon at her house, Bill does, but can't get AT&T at local restaurant, etc etc etc

I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.
 
2012-12-01 02:49:48 PM

SomeoneDumb: I've decided reception is very much a personal thing. All of us with different carriers get different bars in all the different places we go to. Ann can't get Verizon at her house, Bill does, but can't get AT&T at local restaurant, etc etc etc

I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.


It does seem like it widely varies, but looking at the figures verizon should be one of the best for reception since they've put far more into upgrading their infrastructure over the years
 
2012-12-01 02:54:43 PM
Funny, we have AT&T SPECIFICALLY because I get coverage (and excellent coverage sometimes) in places I'm not supposed to get coverage. I'm in the mountains anywhere from 50 to 100 days a year, and while I never rely on a cell phone for anything, it's nice to be able to be in contact with the wife as necessary.
 
2012-12-01 03:02:08 PM
I have no problem with my coverage or my plan ($25/mo for basic whatever, but I've never run out of minutes) and i can't imagine I'd save all that much shopping around. I only average like 20 minutes a month talk and have data blocked though, so ymmv.
 
2012-12-01 03:11:36 PM
SomeoneDumb : I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.

I've driven through several states here on the west coast with several people on different carriers, and well, people had to borrow my Verizon phone on several occassions.

// got reception in the middle of the Grand farking Canyon. How the hell do they do that?

// sprint doesn't get a signal in my condo ... which is situated one mile from a major college.
 
2012-12-01 03:15:48 PM

Somaticasual: SomeoneDumb: I've decided reception is very much a personal thing. All of us with different carriers get different bars in all the different places we go to. Ann can't get Verizon at her house, Bill does, but can't get AT&T at local restaurant, etc etc etc

I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.

It does seem like it widely varies, but looking at the figures verizon should be one of the best for reception since they've put far more into upgrading their infrastructure over the years


Yeah, it seems to me to be a crapshoot. That's why I'd like a "try before you buy" opportunity, sorta like a test drive.
 
2012-12-01 03:24:13 PM

SomeoneDumb: Somaticasual: SomeoneDumb: I've decided reception is very much a personal thing. All of us with different carriers get different bars in all the different places we go to. Ann can't get Verizon at her house, Bill does, but can't get AT&T at local restaurant, etc etc etc

I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.

It does seem like it widely varies, but looking at the figures verizon should be one of the best for reception since they've put far more into upgrading their infrastructure over the years

Yeah, it seems to me to be a crapshoot. That's why I'd like a "try before you buy" opportunity, sorta like a test drive.


Agreed on the try before you buy idea. I'm stuck in a condo with terrible AT&T reception, but I've been thinking about buying an entry-level prepaid phone using each service for testing purpose(s). Coverage maps just don't seem to do the actual real-world experiences justice.
 
2012-12-01 03:27:55 PM
I've been an AT&T customer since mid-2003. The only problem I've had with them was when they made me transition from my old Blue Plan to a Cingular plan in order to get a new number when I moved in 2007.

I got over it.
 
2012-12-01 03:28:41 PM

Somaticasual:

Agreed on the try before you buy idea. I'm stuck in a condo with terrible AT&T reception, but I've been thinking about buying an entry-level prepaid phone using each service for testing purpose(s). Coverage maps just don't seem to do the actual real-world experiences justice.


I hadn't thought of that prepaid idea. That's a good one, and I hope I remember it when it's next time to switch. It might save that have to go outside to the west of the house nonsense.
 
2012-12-01 04:05:52 PM

lordargent: SomeoneDumb : I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.

I've driven through several states here on the west coast with several people on different carriers, and well, people had to borrow my Verizon phone on several occassions.

// got reception in the middle of the Grand farking Canyon. How the hell do they do that?

// sprint doesn't get a signal in my condo ... which is situated one mile from a major college.


On a recent trip out west from Chicago, my Sprint network phone (Virgin Mobile) had no signal for days. We were able to make calls from my wife's Verizon phone almost anywhere we went. But to use a Verizon phone at my home in Chicago, you have to step outside.

We switched to AT&T a couple years ago and get great signals in the city and in Michigan to visit family, even with the iPhone which supposedly just drops calls randomly? Never had that problem either...
 
2012-12-01 04:34:33 PM
I made so much money on switching long distance carriers way back when. The biggest chunk I got was $50 to switch to AT&T Long Distance. What a drunk I had on them.
 
2012-12-01 04:35:33 PM
This just prompted me to change from AT&T to Consumer Cellular. With my usage (95% wifi and no voice minutes most months) it looks like I'll pay half what I'm paying now, on the same network I'm on now.
 
2012-12-01 04:37:56 PM
forstmeister : On a recent trip out west from Chicago, my Sprint network phone (Virgin Mobile) had no signal for days. We were able to make calls from my wife's Verizon phone almost anywhere we went. But to use a Verizon phone at my home in Chicago, you have to step outside.

My take is that Verizon has better coverage, except in numerous specific areas. So that it's your best bet for overall coverage, but if you're in a non verizon area then what can you do.

// I travel a bit, and use two phones, one is GSM though so I don't think it counts.
 
2012-12-01 04:56:32 PM

SomeoneDumb: I've decided reception is very much a personal thing. All of us with different carriers get different bars in all the different places we go to. Ann can't get Verizon at her house, Bill does, but can't get AT&T at local restaurant, etc etc etc

I'd like a one day tryout, then take the one that works best for me rather than looking at national survey.


Sprint was very cool with me when we made the switch from At&t. Now, this was back in the day when you could get a SERO account, which we did, so they may not be like this now. Sprint gave us phones for a 30-day trial with new numbers. We did pay for the phones, but if we weren't satisfied we could return them in the 30 days for a full refund if they weren't damaged. We carried both phones for a few weeks as reception was our biggest concern and decided it was fine. Then we cancelled with AT&T and Sprint then threw away our phone's new numbers and assigned our old AT&T numbers to our Sprint phones.

They said that if we had returned it we would have paid something for the calls we made during that time, but it would have been like a prorated charge on the monthly service we were trying. I found it to be very fair of them but I guess it may have gone terribly different had we decided to stay with AT&T.
 
2012-12-01 05:35:26 PM
gingerjet:

Chrome (on Windows/Mac: stable, fast, not everything is rendered properly)
IE (on Windows: stable but interface is annoying - will use when Chrome doesn't work for a site)
Safari (on Mac: stable, reasonably fast, not everything is rendered properly - usually works where Chrome doesn't)
Firefox (bloated piece of shiat)


In my case it's.

Chrome: (On linux) - faster, up to a point, then crashes horribly when too many tabs (expected since it spawns new threads for each tab, so that gives it a lot more overhead). Also can't change the interface to match my preferences and doesn't match the theme of my OS.

IE: (windows XP in a VM) Farked up interface that won't let me change it. Weird ass layout for settings (tools > internet options is an abomination). And well, it's IE, the old devil in new clothing.

Safari: (OSX in a VM), haven't used it enough to form an opinion. But I assume it's a locked down walled garden in typical Apple fashion. (does it even have extensions?)

Firefox (windows XP and linux) - tuned with just the right extensions I want. The only time I have any performance issues is when I do something dumb. I've had thousands of tabs open in firefox without trouble.

This wasn't always the case, but when they moved plugins to another thread, the browser just became a whole lot more stable (now when flash crashes, it doesn't take the browser down with it). Adding noscript cuts down on a lot of the crap as well. I've had thousands of tabs open in firefox with no difficulties.

// The linux version works way better than the windows version.
 
2012-12-01 05:37:17 PM
oops, wrong thread

// this is what happens when you have 20 tabs open and you're editing a long post in a text editor :P
 
2012-12-01 05:48:23 PM

lordargent: Safari: (OSX in a VM), haven't used it enough to form an opinion. But I assume it's a locked down walled garden in typical Apple fashion. (does it even have extensions?)


yes. Many.
 
2012-12-01 08:31:54 PM
img.photobucket.com
 
2012-12-01 11:07:19 PM
Being the worst in cellular customer service is certainly a major accomplishment. It takes a LOT of hard work to suck that bad. I guess not a lot has changed since their Cingular days after all.
 
2012-12-01 11:58:31 PM
I specifically switched from T-mobile to AT&T because T-mobile was way slower than my friends' AT&T phones, with worse metropolitan coverage, and more expensive to boot. Also, AT&T phones work internationally; the network T-mobile uses is really only used here in the States and a couple other places.
 
2012-12-02 12:23:47 AM
AT&T works great here in the ozarks. Premiere business care treats me right each and every time I call them. However 3G data sucks moldy duck nuts. It comes and goes. In Detriot I actually had no data service.
 
2012-12-02 01:06:18 AM

HotWingAgenda: I specifically switched from T-mobile to AT&T because T-mobile was way slower than my friends' AT&T phones, with worse metropolitan coverage, and more expensive to boot. Also, AT&T phones work internationally; the network T-mobile uses is really only used here in the States and a couple other places.


ATT 4G smokes other carriers around here, its no uncommon to get 40-50mbps and 25-30 is about average speed. Along with our unlimited data plan its great, also I have heard you can use a tethering app and not have to change plans.....
 
2012-12-02 01:12:16 AM
No complaints about my AT&T service. The LTE stuff is really nice, I'm getting fast downloads in places where my phone used to be unable to exchange two packets.

From what I heard, T-Mobile should get the award for worst service. Other than price, I haven't heard anyone raving about their T-mobile experience.
 
2012-12-02 01:18:11 AM

HotWingAgenda: I specifically switched from T-mobile to AT&T because T-mobile was way slower than my friends' AT&T phones, with worse metropolitan coverage, and more expensive to boot. Also, AT&T phones work internationally; the network T-mobile uses is really only used here in the States and a couple other places.


Tmobile uses GSM phones which AT&T uses as well. GSM phones are used in 90% of the world so you can roam with tmobile just as we'll as AT&T.
 
2012-12-02 02:15:44 AM

SCUBA_Archer: From what I heard, T-Mobile should get the award for worst service. Other than price, I haven't heard anyone raving about their T-mobile experience.


T-Mo has dropped off recently, they probably arent ranked high because people quit their service all the time.

TheGhostofFarkPast: Tmobile uses GSM phones which AT&T uses as well. GSM phones are used in 90% of the world so you can roam with tmobile just as we'll as AT&T.


Thats if a company has an agreement with the carrier in that country, now you can buy a GSM card for travel and it will work fine.
 
2012-12-02 03:06:21 AM

TheGhostofFarkPast: HotWingAgenda: I specifically switched from T-mobile to AT&T because T-mobile was way slower than my friends' AT&T phones, with worse metropolitan coverage, and more expensive to boot. Also, AT&T phones work internationally; the network T-mobile uses is really only used here in the States and a couple other places.

Tmobile uses GSM phones which AT&T uses as well. GSM phones are used in 90% of the world so you can roam with tmobile just as we'll as AT&T.


D'oh. I'm thinking of Verizon, I think.
 
2012-12-02 08:21:11 AM
I use Straight Talk, which runs on AT&T's network, and I find that I get coverage in places my old Sprint phone never did. I can't think of a place I don't get coverage (other than a local restaurant, but that place is in a dead spot for multiple carriers).

Use what works best for you, not by the claims of the "best network"
 
2012-12-02 08:29:02 AM
All I need to have my phone do is to able to make calls from home. GSM carriers can do it but CDMA considers my home a dead zone. Only reason I switched from AT&T to T-Mobile was price.

BTW, LTE isn't available in my area from any carrier so the incentive there is moot.
 
2012-12-02 10:51:13 AM
What I don't understand is how AT&T can be ranked last for customer service and yet continue to raise prices and gain subscribers.
 
2012-12-02 12:17:00 PM
Tmobile's wifi calling (gsm tunneled over IPSec) allows unlimited calling and zero roaming charges while out of the country. The only time I burn minutes of my voice plan is when I'm away from home or work (e.g. On the road).
 
2012-12-02 12:51:20 PM

mrmaster: What I don't understand is how AT&T can be ranked last for customer service and yet continue to raise prices and gain subscribers.


What I find amusing is that ATT follows pricing structures verizon uses yet are more transparent about their costs, a couple people at work got hit with huge data fees after not reading their contract closely, thank god they had work phones to use.
 
2012-12-02 01:47:25 PM
I had Cingular/ATT for years, and had absolutely no issues with customer service. In fact, the handful of problems I had were resolved immediately, and everyone I spoke with was courteous and professional. I get the feeling that people biatching about ATT's CS are being rude dickwads when they call support for something.

We switched to TMobile just because of price...for what we wanted, ATT and Verizon were $80 per month higher. I haven't had to deal with TMobile support yet, so I can't comment on that.
 
2012-12-02 05:20:18 PM
My parents switched to Verizon. They are not happy. It probably doesn't help that I rub it in they have to hang up to email.
 
2012-12-03 12:31:10 PM

Intrepid00: My parents switched to Verizon. They are not happy. It probably doesn't help that I rub it in they have to hang up to email.


maybe they should get an LTE phone then..

but yah, surfing the web on my phone and making calls at the same time is pretty much 95% of my use, it happens so much--all the time..lolz
 
2012-12-03 03:09:13 PM

tbhouston: Intrepid00: My parents switched to Verizon. They are not happy. It probably doesn't help that I rub it in they have to hang up to email.

maybe they should get an LTE phone then..

but yah, surfing the web on my phone and making calls at the same time is pretty much 95% of my use, it happens so much--all the time..lolz


LTE doesn't have a voice channel yet. When you make a call you fall back to GSM or CDMA. LTE voice channel is probably 2 years out. Some phones have an extra antenna to get around this.
 
2012-12-04 01:32:18 AM

Your Average Witty Fark User: Funny, we have AT&T SPECIFICALLY because I get coverage (and excellent coverage sometimes) in places I'm not supposed to get coverage. I'm in the mountains anywhere from 50 to 100 days a year, and while I never rely on a cell phone for anything, it's nice to be able to be in contact with the wife as necessary.


Don't tell me... You're looking for Bigfoot.
 
2012-12-04 04:50:59 AM

mrmaster: What I don't understand is how AT&T can be ranked last for customer service and yet continue to raise prices and gain subscribers.


If you read the thread you will see that a bunch of people have no problems with ATT - like me I've had them for 8 years and never had a problem - the people who are complaining are probably the people who complain about everything . just look at the consumerist website and you'll see what i mean
 
2012-12-04 01:06:57 PM
Their billing practices merit a RICO suit
 
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