exick: The stupidest part of the whole story? They contacted Amazon to get a new phone that they're still planning to use with Boost.
grimlock1972: seriously? XD either Boost hires clueless people or they do not pay them enough to give a shiat.
unlikely: I find myself having difficulty with suspension of disbelief on that one. No one could POSSIBLY be that stupid; surely a whole customer service phone ba-----... never mind. I can't even type that with a straight face.
clkeagle: Ten comments so far. And not one of you have thought of this scenario:1. The consumer bought it through a third-party retailer on Amazon, thinking it was coming from the main store.2. That third-party seller had actually repackaged a used phone, or was at least selling it as a refurbished item.Basically, I think you're being too narrow-minded. The family and the CSR could both be morons.
buzzcut73: I did consider it, until I got to the line in TFA that said they purchased it direct from Amazon as part of a lightning deal (which never involve 3rd party vendors).
abhorrent1: She paid $300 for an S2 last week? Some deal. I bought a new S3 about a month ago and only paid $250.
not5am: my sister bought a gps watch for her husband from a third party retailer on amazon. they sent her an older model, it looked like they replaced the bar code with the newer model's. she contacted amazon customer service and sent them pictures of the watch/box. the rep agreed that was bs and would issue a full refund. told her she can keep the watch./have a few more of these stories.
buzzcut73: Consumerist article, so I automatically assume the person writing is a dumbass.Why, after the first time Boost told them the phone was already on the network, did they not call Amazon? Amazon has such a generous return policy and good customer service any moron would know to just let 'em know that Boost can't activate it.
GBmanNC: grimlock1972: seriously? XD either Boost hires clueless people or they do not pay them enough to give a shiat.A little from column A, a little from column B.
fusillade762: grimlock1972: seriously? XD either Boost hires clueless people or they do not pay them enough to give a shiat.*deep breath*I used to do support for them. Yes, most of the reps ARE that stupid. And they don't pay shiat. The people you talk to don't actually work for Boost, they work for a third-party staffing company, in my case a company called ACS. One of their call centers is in Juarez, Mexico and those people get paid even less than I did.ACS actually just settled a class action lawsuit against them for $4.5 million.Specifically, the lawsuit alleged call-center employees had to clock in for their shifts on their computer, but often spent time beforehand searching for an available work station or headset or waiting to have their password reset. They should have been paid for those delays, the lawsuit alleged.It also alleged ACS failed to pay bonuses as promised and failed to properly count bonuses when calculating overtime.Still waiting for my check.And you have NO idea how many bogus account names there are since customers aren't required to give their real names. A search of the database I did one time turned up hundreds of "Batman"s, "Spider-Man"s, "Sh*thead"s and "Leroy Jenkins"s.One thing I would point out in this case: it is possible to register a phone that's still sealed in it's case. The SIM ID and IMEI number are printed on the outside of the packaging (or at least they were). A lot of dealers will "pre-register" big batches of phones so they can sell them ready to use.
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