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(The Consumerist)   I didn't read the terms and conditions of the Delta SkyMiles program and they kicked me out. Can you help me get their CEO sent to Guantanamo Bay?   (consumerist.com) divider line 42
    More: Dumbass, Guantanamo Bay, SkyMiles, frequent flyer programs, plain meaning  
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14550 clicks; posted to Main » on 13 Nov 2012 at 8:54 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2012-11-13 05:09:20 PM  
8 votes:
Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?
2012-11-13 09:48:02 PM  
4 votes:
While this dispute is silly, there are plenty of good reasons to send the CEO of Delta to Gitmo.
2012-11-13 09:34:22 PM  
4 votes:
The easy solution is to simply give your business to another airline which might appreciate it slightly more.
2012-11-13 09:06:39 PM  
4 votes:
If a corporation can be a person, why not a cello?
2012-11-13 05:09:20 PM  
4 votes:
I was told there's always room for cello
2012-11-13 10:12:08 PM  
3 votes:

gingerjet:

/completely farked up PR move by Delta


Especially since the cellist is a mega-superstar in the classical world. Next to Yo-Yo, he's probably the #2 guy in America. On top of that he's really nice and cordial, he's like the Tom Hanks of Cello. This story happened a while ago and every cellist knows about it. It's not like a cello boycott will do a lot of damage, but at least Delta will lose 2 sales for every cellist that chooses another airline. Screwing with Lynn Harrell is like picking on Mr. Rogers.
2012-11-13 09:47:08 PM  
3 votes:
Airline passengers never like sitting next to a-holes. Apparently, nor do they like sitting next to f-holes.
2012-11-13 09:38:35 PM  
3 votes:
The airline is getting a regular paying customer (the cello) that doesn't eat free peanuts, drink free soda, clog up the flying toilets, cry, get drunk or insult the flight attendants. You'd think they'd want as many musical instruments on board as they could possibly manage.
2012-11-13 09:08:22 PM  
3 votes:

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

It doesn't feel right, but them's the breaks.
2012-11-13 05:24:33 PM  
3 votes:
I usually side with the airline if there's a complaint, because usually the customer is being unreasonable.

However, Delta is coming across as petty and vindictive here.
2012-11-13 10:18:13 PM  
2 votes:
So there are a few things here:

1 - The Cello player didn't even contact Consumerist, they went and fished it off his blog (I'm guessing after they saw it on MSNBC). So for once, someone is not whinging to Consumerist

2 - The TOS clearly states that musical instruments can't qualify for the miles perks

3 - He was told about this, nodded and expected them to remove the cellos' miles

4 - Delta did not remove the miles and he wasn't entirely forthcoming in letting them know, but he didn't change his travel habits eitherf

5 - I think Delta was overly harsh in their reaction once they realized THEIR mistake and that's unfortunate

6 - i would like to live in la la land that they will lose a lot of business over this, but, well, I sadly don't think they will.

/Grumble Mumble Sigh about Airlines
//They have too much power, not enough accountability
///SLASHIES COME IN THREE
2012-11-13 10:17:30 PM  
2 votes:
1) They were making money off of him.

2) It appears he would have continued to exclusively use them in the future.

3) This means their competitors are not making money, which is good for Delta.

4) I think this is a bad sign of capitalism's health when a company feels like they can piss all over the first 3 points.
2012-11-13 09:42:08 PM  
2 votes:
So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?
2012-11-13 09:06:43 PM  
2 votes:

Gig103: I'm not sure how it would work with the TSA and gate agents. The best I came up with is that he books two tickets under his name, but registered a Skymiles account in that name with a different address and phone number (family or friend?). Which would be fraud on the system since the system sucks.


Ah no. The TSA could care less. To them its one guy with one ticket going through security. The second ticket would be completely unknown to them. And he wouldn't be going through the normal gate anyways - since he has a cello with him (they have alternative gates and procedures for such things in almost all major airports).

The gate agents would of course check him in and the cello. And a separate address, phone number, etc isn't required for another Skymiles account. Everything could be the same except for the name.

/completely farked up PR move by Delta
//and subby is an ass
2012-11-13 09:03:28 PM  
2 votes:
It's probably '2 tickets under one name' but 'tickets for musical instruments should not accrue miles'. Automation gave him the miles, and at some point, some delta exec got irritated with him on a personal matter, or was denied a seat because of his cello and this is the result. "Policy exists to be enforced when there is a problem."
2012-11-13 07:16:44 PM  
2 votes:

scottydoesntknow: I was told there's always room for cello


Airports do what they can to prevent violins.
2012-11-13 06:25:56 PM  
2 votes:
I've been building miles under the cello's account and in turn, those miles help reduce the costs of flights for the cello in future trips.

I get the point, he's buying two seats and should get credit for them both. But it sounds like he has been buying the second seat in a different name in order for the cello to have its own Skymiles account.
2012-11-15 11:29:10 PM  
1 votes:

OscarTamerz: He talked to everybody he could get on the phone but they were all adamant about him paying the card fee even though he'd spent over $200,000 with them in a year. He ended up canceling the card and they lost tens of thousands of dollars after he went some place else.


Over the summer, one of my co-workers was trying to nail down a mortgage refinance with his bank (I think it was Fifth Third). They were dragging the process out to the point where the refi was getting less and less worth it to him since he was planning to sell pretty soon anyway. At the same time he had a car loan that he was about to be able to pay off early, but it would cost him an early payoff fee. He'd been a Fifth Third customer his entire adult life, used them for every loan he took out, has great credit, etc. so he figured maybe they'd cut him a break.

Called them up and asked for the payoff fee to be waived. Got a polite "no sir, can't do that." So he said "Let me put it in these terms -- I've got a refinance in process with you guys, and if you won't waive this fee I'm going to cancel it." (This is a no-brainer, right? Hundreds of thousands of dollars' worth of practically guaranteed interest vs. a piddly payoff fee.)

Their response was "well you'd have to talk to the mortgage division about that." Um, no, they can't do anything about waiving your division's fee. Etc. etc.

After an hour of transfers and escalations and hearing "no" every time, he finally gave up, paid off the car loan, ate the payoff fee, canceled the refi, and closed all his accounts there.
2012-11-13 11:47:56 PM  
1 votes:
I've been bumped by a million miler cello before, so I'm getting a kick...
2012-11-13 11:42:48 PM  
1 votes:

7FARK7: Every paid seat on the Airline should earn frequent flyer miles for whoever paid for the seat, regardless of how many seats were purchased or whether or not there is even a human in the seat.


So if you buy tickets for your family, or if a company reimburses the travel they should get all the points?

You can do that, but then you would need to adjust the program (e.g. when you hit bonus levels, award tiers, etc)
2012-11-13 11:39:04 PM  
1 votes:
Every paid seat on the Airline should earn frequent flyer miles for whoever paid for the seat, regardless of how many seats were purchased or whether or not there is even a human in the seat.
2012-11-13 10:43:43 PM  
1 votes:

zzrhardy: Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.


Lynn Harrell is not a "Consumerist poster". His blog post was re-posted by someone else.

Gyrfalcon: Sorry, anyone who writes in to Consumerist with a problem automatically deserves to be beaten with a sack of doorknobs, no matter how valid their complaint.


Sorry, anyone who comments without RTFA automatically deserves to be beaten with a sack of doorknobs, no matter how many five-dollar bills they've thrown at Drew's feet.
2012-11-13 10:42:43 PM  
1 votes:
"We reminded you about this 11 years ago and so now we're just going to completely cut you off and take away all your miles"

Dick move by Delta. Not that hard for them to just give him miles for one of the seats he buys when he books two at a time.

Or, heaven forbid, they could embrace a high profile customer and his odd companion and use it for some form of self-promotion.
2012-11-13 10:34:51 PM  
1 votes:
Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.
2012-11-13 10:30:20 PM  
1 votes:
i gotta side with the guy just because they've allowed it for 11 years. to suddenly change their minds, take all his miles, close his account, and forbid him from getting a new account is just corporate asshattery at it's worst.
2012-11-13 10:27:30 PM  
1 votes:

MadAzza: I usually side with the airline if there's a complaint, because usually the customer is being unreasonable.

However, Delta is coming across as petty and vindictive here.


Very vindictive. They not only took away the miles accumulated for the cello but they took away the guy's accumulated miles as well.

As others have posted a full fare is a full fare be it for human or non-human and it is still money in Delta's pocket.

Dumbass tag is for Delta not the musician.
2012-11-13 10:22:04 PM  
1 votes:

scottydoesntknow: I was told there's always room for cello


www.gbfans.com

1.bp.blogspot.com

/See, it works on two levels 'cause he makes a jello joke in the second move and she was a cellist and uh... OK I'll shut up now...
2012-11-13 10:05:54 PM  
1 votes:

divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?


divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?


Bears repeating.

divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?

2012-11-13 09:53:31 PM  
1 votes:
As someone who plays the cello - airplane transportation is a f*cking nightmare. Although I've never bought a seat for my cello, as my cello simply isn't worth the risk. I just pack it really well and hope for the best in cargo. Having said that, this guy probably committed some fraud.

Besides, it sounds like this guy chose poorly - Delta is one of the worst airlines ever.
2012-11-13 09:46:31 PM  
1 votes:
My Solomon-like decision would be:

Each seat he pays for can earn frequent flyer perks, but separately. So if he flies 2,000 miles buying two tickets, each ticket has 2,000 miles of perks earned. He can't add them together to get 4,000 miles of perks on one account.
2012-11-13 09:46:15 PM  
1 votes:
I think this is bullshiat on Delta's part, but this cellist is a moron if he thinks they're canceling his accounts to sell the miles he's accrued under them. These miles are not a finite good. They're fiat money invented by the airlines.

And don't even get me started on the idiots who donate miles for airlines to fly sick children for free.
2012-11-13 09:43:11 PM  
1 votes:
Why couldn't they just revoke the airline miles from the specific account for the cello? Is that really THAT hard of a concept to grasp for these farkheads?
2012-11-13 09:41:46 PM  
1 votes:
The fact that a rule exists doesn't by virtue make the rule not retarded, and by extension I find not following such rules to be acceptable. Naturally this leaves one who takes that path to deal with the consequences of their actions as modern society, especially the no-faces and minimum wage drones of corporations, often doesn't have any sense of altruism or common sense, but does have plenty of power to catch people with bullshiat "got'cha" rules to make themselves feel better about their shiatty lives and how nothing turned out like they hoped for. It may not be a shiny TSA badge, but it still puts an atom of warmth in their chilly little hearts.

In other words, fark Delta. And fark subby for being part of the problem.
2012-11-13 09:39:22 PM  
1 votes:

Bartleby the Scrivener: More to the point, how does a farking cello case fit in an airplane seat or anywhere where a real person may be on an airplane? Does this cello have knees?


I've never done it, but having seen pictures like this, I suspect it's not done in coach. Or if it is, I guess you might have to push the seat back? It'd definitely have to go in front of the seat, though, rather than in it.

The only time I flew with a cello, it was checked, complete with special handling. It was fine. Also, it was a sturdy young Kay, not a freaking Stradivarius or something. An expensive old European instrument, yeah, you'd want to carry on.
2012-11-13 09:30:47 PM  
1 votes:
Does subby work for Delta or something? I can see them rescinded the miles earned for the cello, but if they've supposedly known about the issue for 11 years and are just now telling him, maybe they should cut the guy some slack and let him keep his own account. You know, since he was still earning miles on his own seat the whole time.
2012-11-13 09:15:52 PM  
1 votes:
Kinda dickish of them to summarily boot him out of the program like that. They guy has obviously spent a lot of money with them. Why not send in a polite but firm letter telling him not do to it again and leave it at that? And why did they allow him to accumulate the points in the first place?

It's kinda funny how the letter reminds me of Warcraft and Xbox bannination letters though. :)
2012-11-13 09:12:17 PM  
1 votes:
I may need to calibrate my sarcasm meter but subby, but aren't we being a bit harsh?
2012-11-13 09:10:27 PM  
1 votes:
Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.
2012-11-13 09:08:46 PM  
1 votes:
The problem about accumulating miles on Delta is that the reward involves having to fly more miles on Delta.

I stopped flying these guys a few years ago - two very, er, marginal landings at LGA were the clincher.

Jamais deux sans trois, as my old Mother might have said if she's been French.
2012-11-13 09:05:25 PM  
1 votes:
Sucks to be banned for cello putting.

d2tq98mqfjyz2l.cloudfront.net
2012-11-13 07:24:58 PM  
1 votes:
i22.photobucket.com

"Cello?" 
2012-11-13 05:35:57 PM  
1 votes:
Hey now! The very first term and condition of the Delta SkyMiles program is that we don't talk about the terms and conditions of the Delta Skymiles program.

Am I the only one who reads those things?
 
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