If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(The Consumerist)   I didn't read the terms and conditions of the Delta SkyMiles program and they kicked me out. Can you help me get their CEO sent to Guantanamo Bay?   (consumerist.com) divider line 120
    More: Dumbass, Guantanamo Bay, SkyMiles, frequent flyer programs, plain meaning  
•       •       •

14546 clicks; posted to Main » on 13 Nov 2012 at 8:54 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



120 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

Archived thread
 
2012-11-13 05:09:20 PM
I was told there's always room for cello
 
2012-11-13 05:09:20 PM
Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?
 
2012-11-13 05:24:33 PM
I usually side with the airline if there's a complaint, because usually the customer is being unreasonable.

However, Delta is coming across as petty and vindictive here.
 
2012-11-13 05:35:57 PM
Hey now! The very first term and condition of the Delta SkyMiles program is that we don't talk about the terms and conditions of the Delta Skymiles program.

Am I the only one who reads those things?
 
2012-11-13 06:25:56 PM
I've been building miles under the cello's account and in turn, those miles help reduce the costs of flights for the cello in future trips.

I get the point, he's buying two seats and should get credit for them both. But it sounds like he has been buying the second seat in a different name in order for the cello to have its own Skymiles account.
 
2012-11-13 06:27:53 PM

Gig103: I've been building miles under the cello's account and in turn, those miles help reduce the costs of flights for the cello in future trips.

I get the point, he's buying two seats and should get credit for them both. But it sounds like he has been buying the second seat in a different name in order for the cello to have its own Skymiles account.


Oh! Well, then. I didn't read it carefully (on my phone).
 
2012-11-13 06:49:44 PM
How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?
 
2012-11-13 07:01:32 PM

MadAzza: Oh! Well, then. I didn't read it carefully (on my phone).


It took me a few passes until I found the line I quoted you, it's sort of buried in there, probably intentionally.


NickelP: How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?


I'm not sure how it would work with the TSA and gate agents. The best I came up with is that he books two tickets under his name, but registered a Skymiles account in that name with a different address and phone number (family or friend?). Which would be fraud on the system since the system sucks.
 
2012-11-13 07:16:44 PM

scottydoesntknow: I was told there's always room for cello


Airports do what they can to prevent violins.
 
2012-11-13 07:24:58 PM
i22.photobucket.com

"Cello?" 
 
2012-11-13 07:30:37 PM
I love it how the letter started with "Thank you for participating....."
 
2012-11-13 08:59:41 PM

Gig103: MadAzza: Oh! Well, then. I didn't read it carefully (on my phone).

It took me a few passes until I found the line I quoted you, it's sort of buried in there, probably intentionally.


NickelP: How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?

I'm not sure how it would work with the TSA and gate agents. .


Presumably, he checks in on the computer, perhaps twice with different accounts, sticks the boarding passes for the Cello in his pocket since the TSA probably wasn't planning on checking the Cello's id. The agent at the gate sees a boarding pass for the cello, their scanner registers it as valid, he shows the agent his, and on he goes.
 
2012-11-13 09:02:11 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?



Corporate greed.
 
2012-11-13 09:03:28 PM
It's probably '2 tickets under one name' but 'tickets for musical instruments should not accrue miles'. Automation gave him the miles, and at some point, some delta exec got irritated with him on a personal matter, or was denied a seat because of his cello and this is the result. "Policy exists to be enforced when there is a problem."
 
2012-11-13 09:03:47 PM
Dick move Delta, dick move....
 
2012-11-13 09:05:25 PM
Sucks to be banned for cello putting.

d2tq98mqfjyz2l.cloudfront.net
 
2012-11-13 09:06:39 PM
If a corporation can be a person, why not a cello?
 
2012-11-13 09:06:43 PM

Gig103: I'm not sure how it would work with the TSA and gate agents. The best I came up with is that he books two tickets under his name, but registered a Skymiles account in that name with a different address and phone number (family or friend?). Which would be fraud on the system since the system sucks.


Ah no. The TSA could care less. To them its one guy with one ticket going through security. The second ticket would be completely unknown to them. And he wouldn't be going through the normal gate anyways - since he has a cello with him (they have alternative gates and procedures for such things in almost all major airports).

The gate agents would of course check him in and the cello. And a separate address, phone number, etc isn't required for another Skymiles account. Everything could be the same except for the name.

/completely farked up PR move by Delta
//and subby is an ass
 
2012-11-13 09:08:07 PM

oryx: If a corporation can be a person, why not a cello?


I can't see a cello screwing up worse than Enron.
 
2012-11-13 09:08:22 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

It doesn't feel right, but them's the breaks.
 
2012-11-13 09:08:46 PM
The problem about accumulating miles on Delta is that the reward involves having to fly more miles on Delta.

I stopped flying these guys a few years ago - two very, er, marginal landings at LGA were the clincher.

Jamais deux sans trois, as my old Mother might have said if she's been French.
 
2012-11-13 09:10:27 PM
Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.
 
2012-11-13 09:12:17 PM
I may need to calibrate my sarcasm meter but subby, but aren't we being a bit harsh?
 
2012-11-13 09:15:52 PM
Kinda dickish of them to summarily boot him out of the program like that. They guy has obviously spent a lot of money with them. Why not send in a polite but firm letter telling him not do to it again and leave it at that? And why did they allow him to accumulate the points in the first place?

It's kinda funny how the letter reminds me of Warcraft and Xbox bannination letters though. :)
 
2012-11-13 09:18:07 PM

zzrhardy: Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.


It doesn't matter. The tortoise would totally win that fight.
 
2012-11-13 09:23:42 PM
More to the point, how does a farking cello case fit in an airplane seat or anywhere where a real person may be on an airplane? Does this cello have knees?
 
2012-11-13 09:30:11 PM
Sorry, anyone who writes in to Consumerist with a problem automatically deserves to be beaten with a sack of doorknobs, no matter how valid their complaint.
 
2012-11-13 09:30:47 PM
Does subby work for Delta or something? I can see them rescinded the miles earned for the cello, but if they've supposedly known about the issue for 11 years and are just now telling him, maybe they should cut the guy some slack and let him keep his own account. You know, since he was still earning miles on his own seat the whole time.
 
2012-11-13 09:30:48 PM

Toshiro Mifune's Letter Opener: zzrhardy: Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.

It doesn't matter. The tortoise would totally win that fight.


It would be quite a tail to tell.
 
2012-11-13 09:34:22 PM
The easy solution is to simply give your business to another airline which might appreciate it slightly more.
 
2012-11-13 09:38:35 PM
The airline is getting a regular paying customer (the cello) that doesn't eat free peanuts, drink free soda, clog up the flying toilets, cry, get drunk or insult the flight attendants. You'd think they'd want as many musical instruments on board as they could possibly manage.
 
2012-11-13 09:39:22 PM

Bartleby the Scrivener: More to the point, how does a farking cello case fit in an airplane seat or anywhere where a real person may be on an airplane? Does this cello have knees?


I've never done it, but having seen pictures like this, I suspect it's not done in coach. Or if it is, I guess you might have to push the seat back? It'd definitely have to go in front of the seat, though, rather than in it.

The only time I flew with a cello, it was checked, complete with special handling. It was fine. Also, it was a sturdy young Kay, not a freaking Stradivarius or something. An expensive old European instrument, yeah, you'd want to carry on.
 
2012-11-13 09:41:46 PM
The fact that a rule exists doesn't by virtue make the rule not retarded, and by extension I find not following such rules to be acceptable. Naturally this leaves one who takes that path to deal with the consequences of their actions as modern society, especially the no-faces and minimum wage drones of corporations, often doesn't have any sense of altruism or common sense, but does have plenty of power to catch people with bullshiat "got'cha" rules to make themselves feel better about their shiatty lives and how nothing turned out like they hoped for. It may not be a shiny TSA badge, but it still puts an atom of warmth in their chilly little hearts.

In other words, fark Delta. And fark subby for being part of the problem.
 
2012-11-13 09:42:08 PM
So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?
 
2012-11-13 09:43:11 PM
Why couldn't they just revoke the airline miles from the specific account for the cello? Is that really THAT hard of a concept to grasp for these farkheads?
 
2012-11-13 09:45:51 PM

bkosh84: Why couldn't they just revoke the airline miles from the specific account for the cello? Is that really THAT hard of a concept to grasp for these farkheads?


Delta's computer systems crash regularly. You think they can do something complicated like subtract out the miles from the registered total miles of a Skymiles member? HAH!
 
2012-11-13 09:46:15 PM
I think this is bullshiat on Delta's part, but this cellist is a moron if he thinks they're canceling his accounts to sell the miles he's accrued under them. These miles are not a finite good. They're fiat money invented by the airlines.

And don't even get me started on the idiots who donate miles for airlines to fly sick children for free.
 
2012-11-13 09:46:31 PM
My Solomon-like decision would be:

Each seat he pays for can earn frequent flyer perks, but separately. So if he flies 2,000 miles buying two tickets, each ticket has 2,000 miles of perks earned. He can't add them together to get 4,000 miles of perks on one account.
 
2012-11-13 09:47:08 PM
Airline passengers never like sitting next to a-holes. Apparently, nor do they like sitting next to f-holes.
 
2012-11-13 09:48:02 PM
While this dispute is silly, there are plenty of good reasons to send the CEO of Delta to Gitmo.
 
2012-11-13 09:48:32 PM
As a side thought, I have a cousin who was a flight attendent for a major airline for 38 years. One time she told me that I would never fly again if I had a hint of how many people urinate in their seats.
Think about that the next time you take off!


BTW - Any flight attendent with that much time in the air will always have the best stories.
 
2012-11-13 09:53:31 PM
As someone who plays the cello - airplane transportation is a f*cking nightmare. Although I've never bought a seat for my cello, as my cello simply isn't worth the risk. I just pack it really well and hope for the best in cargo. Having said that, this guy probably committed some fraud.

Besides, it sounds like this guy chose poorly - Delta is one of the worst airlines ever.
 
2012-11-13 09:55:41 PM
Now he'll never get to fly from Philadelphia to Cleveland with two layovers in Atlanta
 
2012-11-13 10:02:59 PM
I usually laugh at Consumerist articles, but this cellist seems to be in the right, and subby seems to be an over-reactive, exaggerating bastard. -1
 
2012-11-13 10:05:06 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


Nothing. subby is either a troll, a moran or both. Delta actually benefited slightly from the seat being occupied by a relatively light cello (fuel consumption, no beverage service, no snacks/meals served to the cello...)
 
2012-11-13 10:05:54 PM

divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?


divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?


Bears repeating.

divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?

 
2012-11-13 10:11:50 PM

Toshiro Mifune's Letter Opener: scottydoesntknow: I was told there's always room for cello

Airports do what they can to prevent violins.


True, but they don't have any reason to be such a pianist wrinkle about it.
 
2012-11-13 10:11:50 PM
I once saw YoYo Ma do the same thing. I wonder if they'll go after him next...
 
2012-11-13 10:12:08 PM

gingerjet:

/completely farked up PR move by Delta


Especially since the cellist is a mega-superstar in the classical world. Next to Yo-Yo, he's probably the #2 guy in America. On top of that he's really nice and cordial, he's like the Tom Hanks of Cello. This story happened a while ago and every cellist knows about it. It's not like a cello boycott will do a lot of damage, but at least Delta will lose 2 sales for every cellist that chooses another airline. Screwing with Lynn Harrell is like picking on Mr. Rogers.
 
2012-11-13 10:17:30 PM
1) They were making money off of him.

2) It appears he would have continued to exclusively use them in the future.

3) This means their competitors are not making money, which is good for Delta.

4) I think this is a bad sign of capitalism's health when a company feels like they can piss all over the first 3 points.
 
2012-11-13 10:18:05 PM

crypticsatellite: I once saw YoYo Ma do the same thing. I wonder if they'll go after him next...


What'd you say about my yo ma?
 
2012-11-13 10:18:13 PM
So there are a few things here:

1 - The Cello player didn't even contact Consumerist, they went and fished it off his blog (I'm guessing after they saw it on MSNBC). So for once, someone is not whinging to Consumerist

2 - The TOS clearly states that musical instruments can't qualify for the miles perks

3 - He was told about this, nodded and expected them to remove the cellos' miles

4 - Delta did not remove the miles and he wasn't entirely forthcoming in letting them know, but he didn't change his travel habits eitherf

5 - I think Delta was overly harsh in their reaction once they realized THEIR mistake and that's unfortunate

6 - i would like to live in la la land that they will lose a lot of business over this, but, well, I sadly don't think they will.

/Grumble Mumble Sigh about Airlines
//They have too much power, not enough accountability
///SLASHIES COME IN THREE
 
2012-11-13 10:20:05 PM

Gyrfalcon: Sorry, anyone who writes in to Consumerist with a problem automatically deserves to be beaten with a sack of doorknobs, no matter how valid their complaint.


See, I don't get this. The automatic FARK hate for Consumerist letters.

FARK thrives on pointing out stupidity in the news. Why auto-hate a website whose very existence is pointing out corporate stupidity?

Sure, laugh at the Super Special Snowflakes who occasionally write in with dumb complaints. But why hate the whole site?
 
2012-11-13 10:21:26 PM

divx88: So if you're fat, can you get banned for using Mr. Right Ass Cheek's miles?


Yes.

Because it's 1 person getting miles period apparently. If your right ass cheek can travel on its own, without you, you might be able to get miles for it.
 
2012-11-13 10:22:04 PM

scottydoesntknow: I was told there's always room for cello


www.gbfans.com

1.bp.blogspot.com

/See, it works on two levels 'cause he makes a jello joke in the second move and she was a cellist and uh... OK I'll shut up now...
 
2012-11-13 10:22:07 PM
Maybe Delta could return the miles at double. And then contribute the same count of miles in real dollars to orchestras in the cities they "serve." I'm sure it's all a tax write off with PR effect. And it would show up in program notes. Maybe even the official airline of the xxx orchestra.

Having to pay double for a necessary air trip (and keep a priceless instrument from being damaged or stolen) is enough for a world class musician to deal with without corporate officers sabotaging their company and passengers.
 
2012-11-13 10:25:44 PM
halB: 1) They were making money off of him.

2) It appears he would have continued to exclusively use them in the future.

3) This means their competitors are not making money, which is good for Delta.

4) I think this is a bad sign of capitalism's health when a company feels like they can piss all over the first 3 points.


On my last trip to Aruba, I bought a return ticket trip from delta, from delta's USA site, while sitting here in my condo in the USA. And they billed it as a foreign transaction (which my bank happily tacked another 3% onto). There was no indication on the site that it would be billed as a foreign transaction, is that standard? They don't do it with round trip tickets as far as I can see.

// If I had known they were going to do that, I would have used a different card.

// I didn't buy a round trip with delta because all of their outbound flights sucked at the time, 6+ hour layovers, all going through their hub.

// Hipmunk rocks
 
2012-11-13 10:26:59 PM

You know what this is? The world's smallest violin playing just for this guy.


img690.imageshack.us


BTW I bought a Delta child's ticket for the violin, and got no skymile for it.

 
2012-11-13 10:27:30 PM

MadAzza: I usually side with the airline if there's a complaint, because usually the customer is being unreasonable.

However, Delta is coming across as petty and vindictive here.


Very vindictive. They not only took away the miles accumulated for the cello but they took away the guy's accumulated miles as well.

As others have posted a full fare is a full fare be it for human or non-human and it is still money in Delta's pocket.

Dumbass tag is for Delta not the musician.
 
2012-11-13 10:29:22 PM

Musikslayer: Especially since the cellist is a mega-superstar in the classical world. Next to Yo-Yo, he's probably the #2 guy in America. On top of that he's really nice and cordial, he's like the Tom Hanks of Cello. This story happened a while ago and every cellist knows about it. It's not like a cello boycott will do a lot of damage, but at least Delta will lose 2 sales for every cellist that chooses another airline. Screwing with Lynn Harrell is like picking on Mr. Rogers.


I used to play cello, so I'm embarrassed that I'd not heard of him.

So I looked him up, and... tuning his cello on the fly? (See 6:42 and 6:47 -- you can hear it the second time too.) Fun :-)
 
2012-11-13 10:30:20 PM
i gotta side with the guy just because they've allowed it for 11 years. to suddenly change their minds, take all his miles, close his account, and forbid him from getting a new account is just corporate asshattery at it's worst.
 
2012-11-13 10:33:43 PM

oryx: If a corporation can be a person, why not a cello?


Yes, a corporation is not a person, therefore the government should be able to control them however it desires without restraint. It's not like people run them or invest in them.

And also, a marriage is not a person, therefore the government should be able to dissolve your marriage if it feels like it.

And a will is just a piece of paper attributed to a corpse, therefore the government should be able to seize people's property when they die.

Do you see what tyranny is possible when you say, "I can't point to a single living human embodiment of this corporation/marriage/will, etc., therefore the government can do whatever it wants with it"? Might as well say that a government is not a person, therefore I'm free to pretend it doesn't exist.
 
2012-11-13 10:34:51 PM
Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.
 
2012-11-13 10:35:35 PM

Endive Wombat: What am I missing here?


Its a Fark meme: if its on the Consumerist, it must be idiotic. "Corporations are good for us....Reagonomics are the key to our dominance....trickle-down theory wooooooorks." [all said in that Future Guy's voice]
 
2012-11-13 10:35:55 PM

Birnone: My Solomon-like decision would be:

Each seat he pays for can earn frequent flyer perks, but separately. So if he flies 2,000 miles buying two tickets, each ticket has 2,000 miles of perks earned. He can't add them together to get 4,000 miles of perks on one account.


That's what he was doing already.
 
2012-11-13 10:36:57 PM

AverageAmericanGuy: Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?

I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

It doesn't feel right, but them's the breaks.


What could make u miss a paid trip to Tokyo? Also, fly American, my executive platinum with around 175k a year for ten years treats me (and those with the same last name) as kings.
 
2012-11-13 10:39:32 PM

whatsupchuck: The airline is getting a regular paying customer (the cello) that doesn't eat free peanuts, drink free soda, clog up the flying toilets, cry, get drunk or insult the flight attendants. You'd think they'd want as many musical instruments on board as they could possibly manage.


Not to mention the fuel saved but maybe they didn't calculate that and are pissed because of the extra fuel they added that didn't get burned and could use for the next flight.

Something along those lines anyway.
 
2012-11-13 10:40:02 PM
Multi-million dollar instrument? That must be street value.
 
2012-11-13 10:42:43 PM
"We reminded you about this 11 years ago and so now we're just going to completely cut you off and take away all your miles"

Dick move by Delta. Not that hard for them to just give him miles for one of the seats he buys when he books two at a time.

Or, heaven forbid, they could embrace a high profile customer and his odd companion and use it for some form of self-promotion.
 
2012-11-13 10:43:30 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.
 
2012-11-13 10:43:43 PM

zzrhardy: Douchebage airline vs Consumerist poster.

It's like watching the 2 people you hare most slug it out.


Lynn Harrell is not a "Consumerist poster". His blog post was re-posted by someone else.

Gyrfalcon: Sorry, anyone who writes in to Consumerist with a problem automatically deserves to be beaten with a sack of doorknobs, no matter how valid their complaint.


Sorry, anyone who comments without RTFA automatically deserves to be beaten with a sack of doorknobs, no matter how many five-dollar bills they've thrown at Drew's feet.
 
2012-11-13 10:44:37 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


What ever it is I am missing it too.
He bought two tickets, he got the frequent customer rewards for two tickets.
Now Delta has basically turned away a paying customer whom even with frequent flyer miles for both seats is very profitable for them to have.

I guess this is what happens when a business is heavily subsidized with funds the government takes from people. Then there is the power tripping with all the post-911-world nonsense that it seems some airline employees enjoy.

There should be a business equation: Profits with miles for the cello and the cello player vs. profits without a cello player and his cello. The first has to be more profitable than two separate people or two empty seats.
 
2012-11-13 10:46:22 PM

whatsupchuck: The airline is getting a regular paying customer (the cello) that doesn't eat free peanuts, drink free soda, clog up the flying toilets, cry, get drunk or insult the flight attendants. You'd think they'd want as many musical instruments on board as they could possibly manage.


idiotflashback.files.wordpress.com
 
2012-11-13 10:46:56 PM

DanTheMan1024: AverageAmericanGuy: Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?

I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

It doesn't feel right, but them's the breaks.

What could make u miss a paid trip to Tokyo? Also, fly American, my executive platinum with around 175k a year for ten years treats me (and those with the same last name) as kings.


It was my return flight to Tokyo. My presence was required in LA for another week.

But hey, I got to visit Stone Brewery, finally.
 
2012-11-13 10:47:50 PM

RedVentrue: It bumps a human that might get that seat.


So what? It's not a humanitarian aid flight, lifting people out of Syria.
Whoever pays for a seat gets it first, whether its for a dog, cello or their left ass cheek.
 
2012-11-13 10:49:19 PM

RedVentrue: It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.


The ticket was paid for, and with an instrument like that, bumping the cello is as bad as bumping the cellist.
 
2012-11-13 10:53:18 PM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


nothing. Airline assholes.
 
2012-11-13 10:54:47 PM

RedVentrue: It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.


Why should that matter? They got paid for the seat.
 
2012-11-13 10:56:10 PM

Your Average Witty Fark User: Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.


he was notified a while ago that he wasn't allowed to do this.
he ignored that.

you may not read the T&C, but you could at least read TFA.
 
2012-11-13 11:05:19 PM

Musikslayer: gingerjet:

/completely farked up PR move by Delta


Especially since the cellist is a mega-superstar in the classical world. Next to Yo-Yo, he's probably the #2 guy in America. On top of that he's really nice and cordial, he's like the Tom Hanks of Cello. This story happened a while ago and every cellist knows about it. It's not like a cello boycott will do a lot of damage, but at least Delta will lose 2 sales for every cellist that chooses another airline. Screwing with Lynn Harrell is like picking on Mr. Rogers.


This I did not know.

/they dun goofed
 
2012-11-13 11:12:12 PM
so wait, did the cellist contact Delta's customer service department to try to resolve the situation or did he run straight to the Internet for "help"?
 
2012-11-13 11:19:37 PM
DanTheMan1024:
...fly American, my executive platinum with around 175k a year for ten years treats me (and those with the same last name) as kings.

So much this. If any competing airlines were smart, they'd get their PR department to set this guy up on THEIR airline, and restore his lost FF miles in their system. The bad PR alone for Delta would be worth at least a good number of people skipping Delta the next time they plan a trip...

/Oh, what the hell am I talking about.... All the airlines are in collusion with each other anyhow, so it don't make a hill beans worth of difference... 
 
2012-11-13 11:23:41 PM
What I hate is that someone (not me, but I've seen it happen) will buy two seats - maybe they need a little extra room or maybe they just don't want anyone immediately beside them or whatever - and the flight attendants will seat someone in the bought and paid for empty seat anyway. I genuinely sympathize with the customer there, it was their extra seat to sit in or not as they pleased and you know they're not going to get a refund for someone else sitting in their seat.
 
2012-11-13 11:26:39 PM
I got it.

Delta did this because of the boarding sequence they call:

Medallion Gold
Silver Awards
Premium
Bonus Points Elite
Ultra Gold
People with wooden legs
Section Eight Privilege
Elvis Impersonators
Handicapped needing new batteries
Cellists

If Mr Cello had earned enough points to get Medallion status it would also create fits in the Sky Lounge because it would likely have a greater biometric footprint than most of the travelers there.

I've flown Delta 4x's this year, 2 domestic and 2 international to Russia and I think they deserve an award for how complicated they can make a routine boarding.

On most foreign airlines its "OK here's the plane, get on, sit down, shut up" and voila away we go.

Really, stop it.

And then there's the inane video of jolly old CEO saying how thrilled he is to sit at the founders desk.

I can see Richard Crandall doing somersaults someplace in the Black Sea
 
2012-11-13 11:27:41 PM

saturn badger: RedVentrue: It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.

Why should that matter? They got paid for the seat.


My dad booked a quartet for a concert, cellist had a ticket, the plane was full, so they bumped the cello. After figuring out that there was no other way to get there on time (it was an international flight), he ended up checking it in baggage. You can guess the rest. Luckily, a local cellist had a nice instrument he could borrow, but it was a million dollar cello.

If I was on a flight, and it was me or somebody's cello, I'd get the hell off the flight. I can survive waiting a few hours.
 
2012-11-13 11:29:08 PM

Anschauer: I got it.

Delta did this because of the boarding sequence they call:

Medallion Gold
Silver Awards
Premium
Bonus Points Elite
Ultra Gold
People with wooden legs
Section Eight Privilege
Elvis Impersonators
Handicapped needing new batteries
Cellists

If Mr Cello had earned enough points to get Medallion status it would also create fits in the Sky Lounge because it would likely have a greater biometric footprint than most of the travelers there.

I've flown Delta 4x's this year, 2 domestic and 2 international to Russia and I think they deserve an award for how complicated they can make a routine boarding.

On most foreign airlines its "OK here's the plane, get on, sit down, shut up" and voila away we go.

Really, stop it.

And then there's the inane video of jolly old CEO saying how thrilled he is to sit at the founders desk.

I can see Richard Crandall doing somersaults someplace in the Black Sea


I am a Medallion Platinum member, so I'm really getting a kick out of this reply.
 
2012-11-13 11:29:46 PM

tenpoundsofcheese: Your Average Witty Fark User: Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.

he was notified a while ago that he wasn't allowed to do this.
he ignored that.

you may not read the T&C, but you could at least read TFA.


Butthurt much, subtard?

I did RTFA. GFY.
 
2012-11-13 11:33:37 PM

Your Average Witty Fark User: tenpoundsofcheese: Your Average Witty Fark User: Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.

he was notified a while ago that he wasn't allowed to do this.
he ignored that.

you may not read the T&C, but you could at least read TFA.

I did RTFA. GFY.


Got it.
you read it.
you just didn't understand it.

I forgive you!
 
2012-11-13 11:34:01 PM
Wait...there are people who DON'T think the CEO of Delta should be sent to Gitmo?

/CEO of United should be put UNDER Gitmo.
/United would have shipped the Cello to Gitmo. After breaking it.
 
2012-11-13 11:36:56 PM
But why is it pronounced : chel-oh and not sell-oh?

I thought it was if a" c" is followed by an "e" it sounds like an "s", like nice.

The English language is a frankensteen language of languages. No wonder people can't learn it.
 
2012-11-13 11:39:04 PM
Every paid seat on the Airline should earn frequent flyer miles for whoever paid for the seat, regardless of how many seats were purchased or whether or not there is even a human in the seat.
 
2012-11-13 11:40:15 PM

scottydoesntknow: I was told there's always room for cello


leithomalley.files.wordpress.com

There is.
 
2012-11-13 11:40:51 PM
I'd rather sit next to a cello than a fat biatch.
 
2012-11-13 11:42:48 PM

7FARK7: Every paid seat on the Airline should earn frequent flyer miles for whoever paid for the seat, regardless of how many seats were purchased or whether or not there is even a human in the seat.


So if you buy tickets for your family, or if a company reimburses the travel they should get all the points?

You can do that, but then you would need to adjust the program (e.g. when you hit bonus levels, award tiers, etc)
 
2012-11-13 11:43:38 PM

tenpoundsofcheese: Your Average Witty Fark User: tenpoundsofcheese: Your Average Witty Fark User: Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.

he was notified a while ago that he wasn't allowed to do this.
he ignored that.

you may not read the T&C, but you could at least read TFA.

I did RTFA. GFY.

Got it.
you read it.
you just didn't understand it.

I forgive you!


TROLL! Trying to turn this into a fundamentalist christian thread.
 
2012-11-13 11:47:56 PM
I've been bumped by a million miler cello before, so I'm getting a kick...
 
2012-11-13 11:59:07 PM

tenpoundsofcheese: 7FARK7: Every paid seat on the Airline should earn frequent flyer miles for whoever paid for the seat, regardless of how many seats were purchased or whether or not there is even a human in the seat.

So if you buy tickets for your family, or if a company reimburses the travel they should get all the points?

You can do that, but then you would need to adjust the program (e.g. when you hit bonus levels, award tiers, etc)


This would then free up the points holder to then use the points to get seats for whoever, or whatever can fit it the seat..
 
2012-11-14 12:12:05 AM

LordOfThePings: Sucks to be banned for cello putting.


Well done.
 
2012-11-14 12:28:40 AM

The Jami Turman Fan Club: saturn badger: RedVentrue: It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.

Why should that matter? They got paid for the seat.

My dad booked a quartet for a concert, cellist had a ticket, the plane was full, so they bumped the cello. After figuring out that there was no other way to get there on time (it was an international flight), he ended up checking it in baggage. You can guess the rest. Luckily, a local cellist had a nice instrument he could borrow, but it was a million dollar cello.

If I was on a flight, and it was me or somebody's cello, I'd get the hell off the flight. I can survive waiting a few hours.


They lost his million dollar cello? I hope that was insured.
 
2012-11-14 12:30:31 AM

PaulieattheTap: But why is it pronounced : chel-oh and not sell-oh?

I thought it was if a" c" is followed by an "e" it sounds like an "s", like nice.

The English language is a frankensteen language of languages. No wonder people can't learn it.


Because "cello" is short for "violoncello", which isn't English. It's Italian.

Anschauer: On most foreign airlines its "OK here's the plane, get on, sit down, shut up" and voila away we go.

Really, stop it.

And then there's the inane video of jolly old CEO saying how thrilled he is to sit at the founders desk.


Delta's boarding process is pretty simply. Pre-boarders (elderly, etc.), First Class, Sky (which is all Medallion levels Gold or higher), and then the numbered zones. How hard is that?

And they changed the video last week. Now it's more lighthearted, with several slightly humorous moments. The annoying redhead with the Huuuuuuge mouth is gone, although she does make a cameo in the new video.
 
2012-11-14 12:33:11 AM
My brother in law is COO for a compny that has plants from Alberta to Oaxaca and Pennsylvania to Vegas and puts $15,000 to $20,000 on his credit card every month which is then reimbursed to him by his company. Needless to say you'd think any credit card company would think he's a wet dream of a client but he switched to a miles without blackout times fly any airline credit card for a free year. When the year was up they wanted to charge him a fee just as he had redeemed all his rewards sending his kids to Europe. He talked to everybody he could get on the phone but they were all adamant about him paying the card fee even though he'd spent over $200,000 with them in a year. He ended up canceling the card and they lost tens of thousands of dollars after he went some place else. Corporate mentality is idiotic.
 
2012-11-14 12:51:30 AM
Hey drew...stop selling out..daily mill, now this shiat..fark it, back to reddit
 
2012-11-14 12:52:28 AM
whatshisname: Or, heaven forbid, they could embrace a high profile customer and his odd companion and use it for some form of self-promotion.

Like, hire him to play some music for a commercial or something.
 
2012-11-14 12:52:37 AM

pyrotek85: They lost his million dollar cello? I hope that was insured.


I'd guess "damaged."

OscarTamerz: Needless to say you'd think any credit card company would think he's a wet dream of a client but he switched to a miles without blackout times fly any airline credit card for a free year. When the year was up they wanted to charge him a fee just as he had redeemed all his rewards sending his kids to Europe.


Just out of curiosity, do you know what the fee was? I'm curious whether the CC company was just stupid or puts-underwear-on-head derpy.
 
2012-11-14 01:24:28 AM
Cellos are very light and don't have baggage. I really don't see the problem here. The point is to make money, right? Well, they made money from the cello. My mom is fat, and she purchases two seats when she flies. Why shouldn't she get miles for both tickets? She's doing them a favor! She doesn't belong to any FF programs, but she should get credit if she did.
 
2012-11-14 01:41:56 AM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


You're missing the fact that it matters not one jot who paid for the seat, the program says the miles go to the occupant of said seat. If I book three seats for myself, my wife, and my child, I don't get to keep all those miles for myself. If this muppet buys seats for himself and his cello, he only gets to accrue miles for himself.

He was aware of the terms, he agreed to them, he's at fault. That simple.

I hate the airlines too nowadays because they're the airlines, but in this case they're not at fault.
 
2012-11-14 01:47:30 AM

gweilo8888: Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?

You're missing the fact that it matters not one jot who paid for the seat, the program says the miles go to the occupant of said seat. If I book three seats for myself, my wife, and my child, I don't get to keep all those miles for myself. If this muppet buys seats for himself and his cello, he only gets to accrue miles for himself.

He was aware of the terms, he agreed to them, he's at fault. That simple.

I hate the airlines too nowadays because they're the airlines, but in this case they're not at fault.


The rules are the rules, no matter how utterly moronic and designed to screw people as they are?

\In this state, speeding 20 over results in a sentence of 50 years of hard labor. Sorry, but 'dems the rules.
\\Are you actually incapable of thinking for yourself and using judgement, or are you just faking it?
 
2012-11-14 02:21:58 AM

B.L.Z. Bub: oryx: If a corporation can be a person, why not a cello?

Yes, a corporation is not a person, therefore the government should be able to control them however it desires without restraint. It's not like people run them or invest in them.

And also, a marriage is not a person, therefore the government should be able to dissolve your marriage if it feels like it.

And a will is just a piece of paper attributed to a corpse, therefore the government should be able to seize people's property when they die.

Do you see what tyranny is possible when you say, "I can't point to a single living human embodiment of this corporation/marriage/will, etc., therefore the government can do whatever it wants with it"? Might as well say that a government is not a person, therefore I'm free to pretend it doesn't exist.


Please go read up on logical fallacies.
 
2012-11-14 03:13:59 AM

AverageAmericanGuy: Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?

I recently paid full price for a non-refundable ticket from LAX to Tokyo that I had to forfeit because my travel plans suddenly changed. The miles from that leg of my trip would not be granted because I was not physically present on the flight, even though for all intents and purposes I had 1. already paid for the ticket and 2. saved the plane money by not taking a seat on board.

In this case too, the guy may not feel like it, but by buying a seat for his cello (something that can't accrue miles on its own) he isn't also buying the rights to the flight miles.

It doesn't feel right, but them's the breaks.


True, though you got your taxes paid back (assuming you took the 5 minutes required to pick up the phone and call), which is probably equivalent to miles denied.
 
2012-11-14 03:26:41 AM

evaned: pyrotek85: They lost his million dollar cello? I hope that was insured.

I'd guess "damaged."

OscarTamerz: Needless to say you'd think any credit card company would think he's a wet dream of a client but he switched to a miles without blackout times fly any airline credit card for a free year. When the year was up they wanted to charge him a fee just as he had redeemed all his rewards sending his kids to Europe.

Just out of curiosity, do you know what the fee was? I'm curious whether the CC company was just stupid or puts-underwear-on-head derpy.


I thought he must have had an American Express Centurion AKA "black" card with a fee of a couple of thousand per year but it was under $150 and he had everyone he talked to pull up his account and verify random monthly totals so that he knew that they knew he wasn't BSing them. Some management "think outside the box" empty suit waste of skin type must have issued an edict that nobody gets their fee waived so don't bother to ask. It's just breath takingly stupid in an industry where it's so easy to change to another company unlike the airlines which are charging $900 to fly to the midwest for Thanksgiving which is more than a RT to Paris costs from LAX
 
2012-11-14 10:24:06 AM

LordOfThePings: Sucks to be banned for cello putting.

[d2tq98mqfjyz2l.cloudfront.net image 500x376]


Apropos of nothing: Instant Cosby
 
2012-11-14 10:36:30 AM

MrDon: As a side thought, I have a cousin who was a flight attendent for a major airline for 38 years.


I'm curious, folklore seems to indicate that flight attendants, due to their job schedule, have a very difficult time forming stable personal relationships--oh sure, stable contact and LTR are possible, but you're going to be erratically apart for extended periods. Family time is hard. Because of this, flight attendants supposedly become socially starved and become very chatty and sexual to an elevated degree (read: easy and eager). I mean let's face it, there's no time to make friends, no time to develop a relationship with anyone, so the only way you're going to get a decent conversation or a good lay is to spend half an hour deciding if some poor sod is a dickbag or not and then jump on his log if he's half decent.

Any truth to the matter?
 
2012-11-14 11:06:43 AM

Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?


Yup, what Delta should do is either preclude the cello from getting elite qualifying miles (but still get flight miles) or require the cello to have it's own account. (Allowing the cello to get elite qualifying miles on his account does open up abuse potential.)

NickelP: How did they even know he was doing this? Was he getting boarding passes for it under Mr. Cello or something?


The airlines have no problems with selling a ticket to Cello <Lastname> If you just want more space around you for some reason they'll even sell one to Extraseat <Lastname>. Just don't make up a human name for it so nobody demands id.

gadian: What I hate is that someone (not me, but I've seen it happen) will buy two seats - maybe they need a little extra room or maybe they just don't want anyone immediately beside them or whatever - and the flight attendants will seat someone in the bought and paid for empty seat anyway. I genuinely sympathize with the customer there, it was their extra seat to sit in or not as they pleased and you know they're not going to get a refund for someone else sitting in their seat.


The normal procedure is to put the extra boarding pass on the seat in question to show that it's not available.

The Jami Turman Fan Club: saturn badger: RedVentrue: It bumps a human that might get that seat. If the plane wasn't full, then Delta was the asshat.

Why should that matter? They got paid for the seat.

My dad booked a quartet for a concert, cellist had a ticket, the plane was full, so they bumped the cello. After figuring out that there was no other way to get there on time (it was an international flight), he ended up checking it in baggage. You can guess the rest. Luckily, a local cellist had a nice instrument he could borrow, but it was a million dollar cello.

If I was on a flight, and it was me or somebody's cello, I'd get the hell off the flight. I can survive waiting a few hours.


Huh? Since when can they bump part of a party??
 
2012-11-14 11:29:30 AM

Loren: Huh? Since when can they bump part of a party??


Presumably it was more like "you can check your cello and take this flight, or we can bump both of you to a later flight." Of course, that might be giving the airline too much credit.
 
2012-11-14 01:45:49 PM

cptjeff: gweilo8888: Endive Wombat: Wait...based off the way I am reading this, Delta is the asshat here, not the OP.

I presume he is paying full price for the second seat that is occupied by the instrument. So, if that is the case, who the fark cares if it is a living, breathing human, dog, pet rock, imaginary friend or musical instrument.

Money is being spent for a second seat and that is that.

What am I missing here?

You're missing the fact that it matters not one jot who paid for the seat, the program says the miles go to the occupant of said seat. If I book three seats for myself, my wife, and my child, I don't get to keep all those miles for myself. If this muppet buys seats for himself and his cello, he only gets to accrue miles for himself.

He was aware of the terms, he agreed to them, he's at fault. That simple.

I hate the airlines too nowadays because they're the airlines, but in this case they're not at fault.

The rules are the rules, no matter how utterly moronic and designed to screw people as they are?

\In this state, speeding 20 over results in a sentence of 50 years of hard labor. Sorry, but 'dems the rules.
\\Are you actually incapable of thinking for yourself and using judgement, or are you just faking it?


Actually, it's the very opposite. In this one instance, the rules aren't moronically designed to screw the people. It's the very opposite; they're designed to get the points into the hands of as many people as possible. (Because it is in the airline's interest to do so, making people try to persuade their employers to stick with a specific airline, and making it harder to get large rewards without flying a lot.)

If they didn't require that miles went to the occupant of the seat, your company would (rightfully) expect to keep the miles it paid for. You'd get none.

If the miles could be grouped together for multiple seats on a flight and given to one individual, the most senior employee on the flight would have your seat's miles too as a perk of the job.

The rules are as they are solely to make it so the majority of people will try to fly a specific airline, persuade their company to do the same, and then claim a tiny inconsequential reward or never actually use the miles at all before they expire.

The rules weren't designed for cellos, which tend to have zero brand loyalty.
 
2012-11-14 04:52:39 PM

gweilo8888: Actually, it's the very opposite. In this one instance, the rules aren't moronically designed to screw the people.


Well, yes and no. What you say is actually convincing, though it's not in conflict with the idea that the cello should just be able to maintain its own SkyMiles account, only redeemable by the cello. :-) But I'll ignore that.

The place where Delta seems like it's being a dick is by canceling the guy's accrued miles and banning him from future participation in the program. Maybe if there was some actual abuse (like you say the rules are designed to avoid) it'd make sense to do something like that, but in this case that part of the move comes across as Delta just looking for any "oh good we don't have to give you free stuff any more" escape clause they can find. (Sort of like how insurance companies will happily take your money for years but as soon as you get cancer they'll look for any reason they can to drop your coverage.)
 
2012-11-14 06:35:07 PM

evaned: gweilo8888: Actually, it's the very opposite. In this one instance, the rules aren't moronically designed to screw the people.

Well, yes and no. What you say is actually convincing, though it's not in conflict with the idea that the cello should just be able to maintain its own SkyMiles account, only redeemable by the cello. :-) But I'll ignore that. The place where Delta seems like it's being a dick is by canceling the guy's accrued miles and banning him from future participation in the program.


My understanding is that he's been fiddling it to try and redeem miles accrued by his cello for his own travel (ie. claiming multiple rewards for a single flight). And really, it matters not one jot; he's been warned more than a decade ago that whatever he was doing, he wasn't allowed to do. He continued to do so regardless. That entitles the airline to do whatever they want, as far as I'm concerned.

They're not legally required to provide a frequent flyer scheme in the first place: if they choose to do so, they're well within their rights to set rules for that scheme, and to enforce those rules.
 
2012-11-14 10:02:02 PM

OscarTamerz: My brother in law is COO for a compny that has plants from Alberta to Oaxaca and Pennsylvania to Vegas and puts $15,000 to $20,000 on his credit card every month which is then reimbursed to him by his company. Needless to say you'd think any credit card company would think he's a wet dream of a client but he switched to a miles without blackout times fly any airline credit card for a free year. When the year was up they wanted to charge him a fee just as he had redeemed all his rewards sending his kids to Europe. He talked to everybody he could get on the phone but they were all adamant about him paying the card fee even though he'd spent over $200,000 with them in a year. He ended up canceling the card and they lost tens of thousands of dollars after he went some place else. Corporate mentality is idiotic.


Did the company charge an up front fee for the second year? If he had closed the account before the first year was up, they shouldn't have done that. My guess is he just didn't close it on time.
 
2012-11-14 10:35:13 PM

tenpoundsofcheese: Your Average Witty Fark User: tenpoundsofcheese: Your Average Witty Fark User: Because subtard reads the T&C for EVERYTHING.

Go fark yourself with a rusty rake, subtard.

he was notified a while ago that he wasn't allowed to do this.
he ignored that.

you may not read the T&C, but you could at least read TFA.

I did RTFA. GFY.

Got it.
you read it.
you just didn't understand it.

I forgive you!


I did read the story, and I fully understand it too. Reading comprehension. I have it. You don't.

My comment had little to do with the story, and much more to do with the fact that I'm suuuuuuure subtard (that's you) reads all his T&C's.

Idiot.
 
2012-11-15 11:29:10 PM

OscarTamerz: He talked to everybody he could get on the phone but they were all adamant about him paying the card fee even though he'd spent over $200,000 with them in a year. He ended up canceling the card and they lost tens of thousands of dollars after he went some place else.


Over the summer, one of my co-workers was trying to nail down a mortgage refinance with his bank (I think it was Fifth Third). They were dragging the process out to the point where the refi was getting less and less worth it to him since he was planning to sell pretty soon anyway. At the same time he had a car loan that he was about to be able to pay off early, but it would cost him an early payoff fee. He'd been a Fifth Third customer his entire adult life, used them for every loan he took out, has great credit, etc. so he figured maybe they'd cut him a break.

Called them up and asked for the payoff fee to be waived. Got a polite "no sir, can't do that." So he said "Let me put it in these terms -- I've got a refinance in process with you guys, and if you won't waive this fee I'm going to cancel it." (This is a no-brainer, right? Hundreds of thousands of dollars' worth of practically guaranteed interest vs. a piddly payoff fee.)

Their response was "well you'd have to talk to the mortgage division about that." Um, no, they can't do anything about waiving your division's fee. Etc. etc.

After an hour of transfers and escalations and hearing "no" every time, he finally gave up, paid off the car loan, ate the payoff fee, canceled the refi, and closed all his accounts there.
 
Displayed 120 of 120 comments

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »






Report