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(Macworld UK)   Apple tells guy that even though the dirt cheap prices on his order were in error, they'll honor them on items already shipped. They then turn around hand have the packages intercepted in transit   (macworld.co.uk) divider line 152
    More: Fail, apples, customer support, Adam Crouchley  
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8129 clicks; posted to Geek » on 06 Nov 2012 at 7:18 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-11-06 12:29:58 AM  
Apple Does Not Love You.
 
2012-11-06 12:30:53 AM  
IDK how this will play out in the UK. But here in the States, a court wouldn't give this guy anything. Mistakes were made, the contract was canceled, and the guy was made whole. His "emotional distress" over losing a bargain doesn't qualify for monetary damages.
 
2012-11-06 12:39:18 AM  
Well, I dunno. Normally, my opinion would be that if the story was simply that he found prices that he admits he knew were too good to be true and tried to place an order, well, good luck with that, but fark him if the company gets wise to it. But if he contacts a rep who assures him the prices are for real, I would be less inclined to let the company off the hook.

...but then again, nobody asked me...
 
2012-11-06 12:43:11 AM  

BarkingUnicorn: IDK how this will play out in the UK.


IDK either, but it's happening in New Zealand. Is that still part of the UK? I didn't think so.
 
2012-11-06 12:47:27 AM  
"I ordered a bunch of stuff," said Crouchley, impressed by the discounts. "I spent about $35 and got about $1600 worth of gear, so I was pretty happy with myself then."

$1600, so that's 2 sets of Apple headphones and a charger?
 
2012-11-06 01:56:28 AM  

2xhelix: "I ordered a bunch of stuff," said Crouchley, impressed by the discounts. "I spent about $35 and got about $1600 worth of gear, so I was pretty happy with myself then."

$1600, so that's 2 sets of Apple headphones and a charger?


I think they throw in an " i love apple" sticker for an additional 10 bucks
 
2012-11-06 04:11:55 AM  

Secret Agent X23: Well, I dunno. Normally, my opinion would be that if the story was simply that he found prices that he admits he knew were too good to be true and tried to place an order, well, good luck with that, but fark him if the company gets wise to it. But if he contacts a rep who assures him the prices are for real, I would be less inclined to let the company off the hook.

...but then again, nobody asked me...


Yep that is the sticky point with me. If he verified the prices with Apple then he should get them. Hell it's not they would have lost much money on the deal anyway. They probably make more than that every second.
 
2012-11-06 07:19:33 AM  

Tellingthem: Secret Agent X23: Well, I dunno. Normally, my opinion would be that if the story was simply that he found prices that he admits he knew were too good to be true and tried to place an order, well, good luck with that, but fark him if the company gets wise to it. But if he contacts a rep who assures him the prices are for real, I would be less inclined to let the company off the hook.

...but then again, nobody asked me...

Yep that is the sticky point with me. If he verified the prices with Apple then he should get them. Hell it's not they would have lost much money on the deal anyway. They probably make more than that every second.


What does it for me is that there's not one misstep by Apple here, there's two. First they tell him the prices are genuine, but that turns out to be a lie. THEN they tell him "we were wrong, but we'll let you have the stuff we already shipped", and turn around and make that a lie too.

Even in the U.S. they'd be in trouble. One time you can blame it on an overzealous employee. Two times on the same deal and it's breech of contract.
 
2012-11-06 07:26:52 AM  
Even if one assumes multiple fark ups on the part of Apple, what's the guy out again? Nothing. The short amount of time it took to place the order, which sure as shiat isn't worth $1600.00. I've never been compensated for time spent on a website placing an order, and having the order form shiat the bed...where I had to redo everything. Then again, I don't waste my time doing more than saying, "SON OF A biatch!" when it happens. There was no intent of deception or bait & switch on Apple's part (clearly), and while I can understand him being pissy about being told he could have the items that had shipped (because they know it's not worth the hassle of trying to get it back PLUS some areas have laws where once it's delivered...it's yours) once they realized they could get it in transit OF COURSE THEY DID.

Stupid. Worth biatching about...sure. Suing over? Not so much.
 
2012-11-06 07:27:13 AM  

yukichigai: Tellingthem: Secret Agent X23: Well, I dunno. Normally, my opinion would be that if the story was simply that he found prices that he admits he knew were too good to be true and tried to place an order, well, good luck with that, but fark him if the company gets wise to it. But if he contacts a rep who assures him the prices are for real, I would be less inclined to let the company off the hook.

...but then again, nobody asked me...

Yep that is the sticky point with me. If he verified the prices with Apple then he should get them. Hell it's not they would have lost much money on the deal anyway. They probably make more than that every second.

What does it for me is that there's not one misstep by Apple here, there's two. First they tell him the prices are genuine, but that turns out to be a lie. THEN they tell him "we were wrong, but we'll let you have the stuff we already shipped", and turn around and make that a lie too.

Even in the U.S. they'd be in trouble. One time you can blame it on an overzealous employee. Two times on the same deal and it's breech of contract.


Three errors, actually:
1) Advertising at a price, and allowing it to be sold at that price, processing payment, etc.
2) Verifying the price through human contact
3) Recalling the package, despite promising it would be allowed to be delivered.

Awkkkward!
 
2012-11-06 07:30:11 AM  
Umm.."honour".. farking proof read your article
 
2012-11-06 07:32:16 AM  

tbhouston: Umm.."honour".. farking proof read your article


That is the correct spelling. It's only you Americans who spell it wrong.
 
2012-11-06 07:32:19 AM  
A pricing error was corrected before someone could actually benefit from it.

Boo. Farking. Hoo.

You want the over-priced shiny crap, be prepared to pay for it.
 
2012-11-06 07:37:01 AM  
Apple is just one big bully. There was no need for they to freaking intercept the package even if there was a mistake. Jesus, the level of control freak in that company is unreal.

That's why I'll never buy an Apple product.
 
2012-11-06 07:37:55 AM  

2xhelix: "I ordered a bunch of stuff," said Crouchley, impressed by the discounts. "I spent about $35 and got about $1600 worth of gear, so I was pretty happy with myself then."

$1600, so that's 2 sets of Apple headphones and a charger?


Dude sounds like he knew it was a mistake, but the promise to let it go, then the intercept and cancel to save 1500 hardly seems worth the negative publicity to Apple. If this were a car i could see it, but mistakes this small are not worth fighting over, unless there are a lot of them.
 
2012-11-06 07:40:44 AM  
I thought the main reason for buying Apple gear was paying the huge prices. It's a different type of smug than buying something cheaper than someone else and bragging about it but it's oh so satisfying.
 
2012-11-06 07:44:05 AM  

Cinaed: A pricing error was corrected before someone could actually benefit from it.

Boo. Farking. Hoo.

You want the over-priced shiny crap, be prepared to pay for it.


That's not what happened, but thanks for trying.
 
2012-11-06 07:46:27 AM  
I AM BETTER THAN OTHER PEOPLE BASED ON THE PRODUCTS I BUY

Fun game: Am I parodying Mac enthusiasts, or anti-Mac enthusiasts?

/trick question, you farking idiots
 
2012-11-06 07:59:10 AM  
IDK
 
2012-11-06 07:59:12 AM  
Why do people buy Apple products from Apple? I love their stuff, but I will NEVER buy anything directly from them. They're dicks all across the board. I'd rather put money in the pocket of the average guy to buy something used rather than a trillion dollar corporation.
 
2012-11-06 08:00:42 AM  
I would expect companies to learn and abide by local law, sure.
 
2012-11-06 08:12:24 AM  

yukichigai: THEN they tell him "we were wrong, but we'll let you have the stuff we already shipped", and turn around and make that a lie too.


I'd be willing to bet they meant, "You can keep the stuff that it already been delivered". Because expecting the customer to resend the package mailed to him would be dumb. "Shipped" can mean as little as that the tracking number has been assigned, it doesn't even mean its out of Apple's warehouse.
 
2012-11-06 08:14:13 AM  

BarkingUnicorn: IDK how this will play out in the UK. But here in the States, a court wouldn't give this guy anything. Mistakes were made, the contract was canceled, and the guy was made whole. His "emotional distress" over losing a bargain doesn't qualify for monetary damages.


BLaw 101:
Contract = Offer + Acceptance and the deal is sealed with Consideration. He paid for his purchaces.
Apple must deliver the goods.
Otherwise, no one would want to deal with them for any amount.
 
2012-11-06 08:15:35 AM  
If apple actually had a representative confirm the price for the customer, then this is fraud. There's no way around it. If the prices hadn't been confirmed, then the company could have simply claimed it was a misprint, but it's the additional confirmation that screwed them.
 
2012-11-06 08:17:41 AM  

BraveNewCheneyWorld: If apple actually had a representative confirm the price for the customer, then this is fraud. There's no way around it. If the prices hadn't been confirmed, then the company could have simply claimed it was a misprint, but it's the additional confirmation that screwed them.


Definitely, even if it was only for a few of the items...
 
2012-11-06 08:19:51 AM  
IDK, mai BFF jill

/*slap*
 
2012-11-06 08:21:49 AM  
In the UK, at the point they take your money you have bought the items and they are your property. If they intercept the postal system and take your items that is theft of your property.

It`s really simple. Even if an automated system takes the money then that is the company accepting your order as the law sees it.

vudukungfu: Contract = Offer + Acceptance and the deal is sealed with Consideration. He paid for his purchaces.
Apple must deliver the goods.



This. It`s contract law...
 
2012-11-06 08:24:41 AM  

qsblues: Why do people buy Apple products from Apple? I love their stuff, but I will NEVER buy anything directly from them. They're dicks all across the board. I'd rather put money in the pocket of the average guy to buy something used rather than a trillion dollar corporation.


But then you couldn't get the new Apple Product which is 3 times the cost with 1 additional small feature! How would you brag to your friends if you didn't buy the latest gadget? 

That reminds me, I have a really, really liberal friend who always preaches about evil corporations and how bad rich people are, etc, and on the one year anniversary of Steve Jobs' death, they switched their facebook profile pic to a pic of Steve.
 
2012-11-06 08:34:07 AM  
I'm loath to defend Apple, but there is just the one side of the story here.

Yes, he said he called to confirm the prices, but was it "Are the prices on the website correct" or "Is $3.00 for the iDooHickey correct?"

For shipped items. Marked as shipped, but hadn't actually left the warehouse or did they call the courier and tell them to not deliver the package. If the courier was on the guy's doorstep, let it go, if the box was still sitting on the loading dock, you can yank it.
 
2012-11-06 08:38:02 AM  

LasersHurt: I AM BETTER THAN OTHER PEOPLE BASED ON THE PRODUCTS I BUY

Fun game: Am I parodying Mac enthusiasts, or anti-Mac enthusiasts?

/trick question, you farking idiots


That's a BMW owner.
 
2012-11-06 08:39:19 AM  

LasersHurt: /trick question, you farking idiots


The only thing that matters is that you found a way to feel better about yourself than either group.
 
2012-11-06 08:42:29 AM  
I wonder if he can contact his local Weights and Measures department. They typically enforce pricing, and in order to stay in their good graces every store I've ever worked for gave the customer the price marked on the shelf if there was an error. Of course, in this case, the fine might have been less than the error.
 
2012-11-06 08:44:31 AM  
I hate it when companies turn around their hand.
 
2012-11-06 08:54:51 AM  
Ordinarily I'd say that the lawsuit is out of line and the best thing to do would have been to whine to the media on the off chance that Apple would give him the stuff in an effort to avoid the bad press... but he's suing 'we patented things that are round' Apple. Sue away.

BarkingUnicorn: Mistakes were made, the contract was canceled, and the guy was made whole.


I always find it interesting how contracts are so easily broken... but only by the party that has all the $texas. I guess their contracts have all the "we reserve the rights to this and we reserve the rights to that" language in it but still, what is a contract if it can be so easily broken?

/customer always right and all that jazz.
//nah, let's cancel the contract over what amounts to petty cash
 
2012-11-06 09:02:18 AM  

BarkingUnicorn: IDK how this will play out in the UK. But here in the States, a court wouldn't give this guy anything. Mistakes were made, the contract was canceled, and the guy was made whole. His "emotional distress" over losing a bargain doesn't qualify for monetary damages.


I just love that logic here.

Consumer regrets or overlooks something in a contract: fark you, pay up.

Corporation regrets or overlooks something in a contract: hey guys, let's be reasonable, it was just an honest mistake...
 
2012-11-06 09:05:44 AM  

machoprogrammer: qsblues: Why do people buy Apple products from Apple? I love their stuff, but I will NEVER buy anything directly from them. They're dicks all across the board. I'd rather put money in the pocket of the average guy to buy something used rather than a trillion dollar corporation.

But then you couldn't get the new Apple Product which is 3 times the cost with 1 additional small feature! How would you brag to your friends if you didn't buy the latest gadget? 

That reminds me, I have a really, really liberal friend who always preaches about evil corporations and how bad rich people are, etc, and on the one year anniversary of Steve Jobs' death, they switched their facebook profile pic to a pic of Steve.


Hahahahahahhaahahahhahahhahahahhahahahhaahhahahahhaha
 
2012-11-06 09:12:26 AM  
One weekend years ago and I found a website selling a $2000 Toshiba Libretto for $199.90, an obvious pricing error and I had the order number and everything. Monday afternoon and the website didn't even have my account, I'm guessing I wasn't the only one to see that goof.
 
2012-11-06 09:17:36 AM  
FTA: "They may want to prove a point and show up but it can't go too wrong against me."

Oh, honey, you've never wronged Apple before, have you? Bless your heart.
 
2012-11-06 09:27:09 AM  

Happy Hours: BarkingUnicorn: IDK how this will play out in the UK.

IDK either, but it's happening in New Zealand. Is that still part of the UK? I didn't think so.


No, dear, New Zealand is to Death-Continent Australia as Canada is to the US :D

(AKA a separate country with its own rules and traditions often considered a bit more civilised than its neighbour :D)
 
2012-11-06 09:51:48 AM  
vudukungfu:
BLaw 101:
Contract = Offer + Acceptance and the deal is sealed with Consideration. He paid for his purchaces.
Apple must deliver the goods.
Otherwise, no one would want to deal with them for any amount.


I take it you've never been the "lucky recipient" of a pricing error at Amazon. They cancel your order due to a "pricing error" and get on with their day.
 
2012-11-06 09:59:08 AM  

BarkingUnicorn: IDK how this will play out in the UK.



Oh look, an idiot!


tbhouston: Umm.."honour".. farking proof read your article


Oh jeez, another!


Cinaed: A pricing error was corrected before someone could actually benefit from it.

Boo. Farking. Hoo..



Holy shiat, this place is crawling with morans!
 
2012-11-06 10:20:23 AM  
a contract is a contract is a contract, unless it's between ferengi.
 
2012-11-06 10:25:29 AM  

machoprogrammer: I have a really, really liberal friend who always preaches about evil corporations and how bad rich people are, etc, and on the one year anniversary of Steve Jobs' death, they switched their facebook profile pic to a pic of Steve.


You do realize that "really really liberal" equates to "conservative of 20 years ago". The Right-wing keeps moving right, and dragging the Left along with them.

/I have neither a picture of Steve Jobs, nor a FaceBook page
//my last Apple product: second-hand Apple Newton
 
2012-11-06 10:27:08 AM  

Counter_Intelligent: LasersHurt: /trick question, you farking idiots

The only thing that matters is that you found a way to feel better about yourself than either group.


relevantXKCD.jpg
 
2012-11-06 10:42:28 AM  
Sounds like a typical Slickdeals.net forum lurker.
 
2012-11-06 10:55:07 AM  

Embden.Meyerhof: Holy shiat, this place is crawling with morans!


[welcometofark.jpg]
 
2012-11-06 10:59:52 AM  
"Turn around hand?" OUCH!
 
2012-11-06 11:13:21 AM  

BarkingUnicorn: IDK how this will play out in the UK. But here in the States, a court wouldn't give this guy anything. Mistakes were made, the contract was canceled, and the guy was made whole. His "emotional distress" over losing a bargain doesn't qualify for monetary damages.


I get that this is NZ, but in the U.S., depending on the applicable state law, he could sue under the Uniform Deceptive Trade Practices Act or the FTCA.

FTFL:

Under the Uniform Deceptive Trade Practices Act, if a business or person engages in the following, the action constitutes a deceptive trade practice:

- Advertises goods or services with intent not to sell them as advertised

- Makes false or misleading statements of fact concerning the reasons for, existence of, or amounts of price reductions
 
2012-11-06 11:18:19 AM  

rocky_howard: That's not what happened, but thanks for trying.


As far as I can tell, that is what happened. I don't care if a call center agreed with his observations or not.

Anyone thinking they can get 1600 dollars worth of current Apple product for 35 dollars is either high, or an imbecile.

He got his 35 dollars back. He didn't get any product. He ended up at square one and is in a huff because an error didn't pay out.

I reiterate. Boo. Farking. Hoo.
 
2012-11-06 11:30:05 AM  

Lady Indica: Even if one assumes multiple fark ups on the part of Apple, what's the guy out again? Nothing.



Math isn't that farking hard. He's out the value of the items less the $35 refund. Since he took the time to verify the price with the retailer and received confirmation that they were genuine he acted in good faith and was a bona fide purchaser. You're not allowed to unilaterally cancel contracts simply because you realize, after the fact, that it won't be profitable.
 
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