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(CBC)   Budget Rent A Car, where the retroactive dubious overcharges for invisible damage is just another part of our world class service   (cbc.ca) divider line 17
    More: Fail, Budget Rent A Car, vehicle inspection, Vancouver Airport, Wendy Chernoff  
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14062 clicks; posted to Main » on 05 Nov 2012 at 8:46 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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Archived thread
2012-11-05 08:53:36 AM  
4 votes:
The Better Business Bureau has 70 recent complaints about Budget outlets in B.C., which it said show a "pattern."

Oops, sounds like Budget Rent-A-Car has fallen behind on their Better Business Bureau dues.

/seriously, BBB can DIAF.
2012-11-05 08:50:03 AM  
3 votes:
Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

(Visa fraud services) "Certainly sir. Your money will be returned tomorrow"
2012-11-05 09:11:17 AM  
2 votes:

fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

(Visa fraud services) "Certainly sir. Your money will be returned tomorrow"


Yeah, that doesn't work. I tried that when Sixt at Heathrow dinged me for non existent damage to one of their rental cars. There was no damage to the windscreen at any time, yet once I was back home in the States they billed me waaaay over the odds for repair of a chip - actually billed me more than a replacement windscreen would have cost. I sent them an email demanding return of my money, and then contacted my bank credit card department to reverse it. Two days later I got a call back from the bank saying Sixt had said it was a real charge, so it would stand. End of story, no possibility of argument. The whole thing was compounded by Sixt being based in Germany, and the head office and the Heathrow branch always saying I needed to be speaking to the other.
2012-11-05 09:01:21 AM  
2 votes:
let us not forget recent shenanigans of Enterprise Rent A Car posted on Fark. Enterprise lobbied the WashDC folks who are supposed to be working for YOU America. your friends in WashDC made it possible for Enterprise to legally ignore automobile manufacturer recalls, thus keeping dangerous unsafe cars on the road for you to rent.

after a mom & dads beautiful young daughters were killed because of one of these Enterprise cars it still took substantial screaming & shouting in the media to get Enterprise to even consider changing their evil ways.

these people are not worthy of your dollars or your patronage. ignore them and we can put them out of business. shame on them for their evil greed.

hint: check out who owns Enterprise, they own a lot of things, and they treat their employees like cattle.
2012-11-05 08:56:22 AM  
2 votes:
Glad someone's finally doing something about this. Their pre-rental inspection is a quick glance, their post-rental investigation may as well be performed by a CSI team. If you don't want to pay note EVERYTHING to them the first time they pull out that clipbpoard.
2012-11-05 03:35:33 PM  
1 votes:
Enterprise takes debit and actually, most of them do.
2012-11-05 12:33:41 PM  
1 votes:

Odd Bird: CSB


Your friend Joe sounds like an asshole. This is the reason we can't have nice things.
2012-11-05 10:55:30 AM  
1 votes:

Sun Khan: Tarmangani: The Better Business Bureau has 70 recent complaints about Budget outlets in B.C., which it said show a "pattern."

Oops, sounds like Budget Rent-A-Car has fallen behind on their Better Business Bureau dues.

/seriously, BBB can DIAF.

This. BBB is complicit in a lot of scams and frauds simply by providing the veneer of respectability. Most people don't realize a BBB rating of A+ can be gained just by addressing complaints, not resolving them positively.

And don't even get me started on the extortion and confidence scam that is Ripoffreport.com.


Yes exactly. Most people think that the BBB is some kind of regulatory agency, or will help them with their problems. It isn't and it won't . It is a for profit organization that makes money by charging businesses for membership. Your complaints just make more money for them, and are not actually resolved. They approach the business, saying that there have been complaints, would the business like to pay and join so they can address the complaints, otherwise the BBB will be "forced" to issue a bad rating. After the business pays, they can "deal" with the complaints. As long as the complaints are "dealt with" (just making one attempt to contact the complainer, the complaints do not have to be resolved), the business can have an A+ rating. The more complaints, the more the business has to pay to maintain the A+ rating however heh. No complaint ever has to actually be resolved.
2012-11-05 10:10:16 AM  
1 votes:

kiwimoogle84: I hate budget. They offered me a free upgrade from basic economy to a luxury, fully loaded Malibu, then charged me $30 extra a day for the upgrade.

I was flabbergasted! The lady said "we have tons of them right now, I'll just upgrade you to one of them." Then when I returned, there was a charge for upgrading as well as the daily charges. I was livid. That was the day I spent so long screaming at every supervisor I could find I almost missed my flight home.

Budget is TERRIBLE.


Didn't you sign off on the per day rate and total expected charges BEFORE you even got the keys?
2012-11-05 09:45:34 AM  
1 votes:

fluffy2097: Shagbert: I tried that when Sixt at Heathrow dinged me for non existent damage to one of their rental cars.

when Sixt at Heathrow

at Heathrow


/born at night. Not last night.


Yes, I was renting in England. With an American credit card. Issued by an American bank. It's not that complicated to follow, is it?
2012-11-05 09:33:05 AM  
1 votes:

GlobalStrategic MapleSyrup Reserve: Glad someone's finally doing something about this. Their pre-rental inspection is a quick glance, their post-rental investigation may as well be performed by a CSI team.


That's doing it wrong.

oukewldave: I've never had a problem. Intial walkthrough with them I note absolutely EVERYTHING. Any scratch, tiny speck, dents.


That's doing it right.

No problems with Enterprise, the only one I've used in 10 years.
Check all panels, open all doors, look in trunk, glovebox and center console, examine all tires and wheels/hubcaps. Denote scratches on headlamp covers, rock dings in windows, spots on interior.
It's my pre-rental inspection kid, go fix your tie and get me some coffee.
2012-11-05 09:31:12 AM  
1 votes:

gweilo8888: What the hell fly-by-night, mom-and-pop rental car companies are you using that will allow you to rent a car and pay with a debit card, check, or cash? Every rental car company I am aware of (even Budget and Thrifty, these days) explicitly *requires* you to use a proper credit card. Even a debit card isn't sufficient, because with a debit card they can't put a hold on the funds to charge you for damage and extras if you return the car beat-up or late.


I've only rented a car from Enterprise on the two occasions I've needed to do so. I used my debit card and they put a hold on some money for the duration of the rental. Maybe things work differently in your state.

/CA
2012-11-05 09:30:10 AM  
1 votes:

gweilo8888: spidermilk: I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.

What the hell fly-by-night, mom-and-pop rental car companies are you using that will allow you to rent a car and pay with a debit card, check, or cash? Every rental car company I am aware of (even Budget and Thrifty, these days) explicitly *requires* you to use a proper credit card. Even a debit card isn't sufficient, because with a debit card they can't put a hold on the funds to charge you for damage and extras if you return the car beat-up or late.

In other words, they don't "find out" they are dealing with a credit card company, they know it. Because they are with 100% of their customers.

And also, I've had a charge or two reversed in my time, and the credit card company doesn't treat this lightly. They will require evidence that the charge is fraudulent, and they will take their time to consider that evidence carefully.


Most, if not all, reputable rental companies will accept debit cards by placing an additional "deposit" charge on the card in the amount of the insurance deductable or some fraction thereof and returning it when you return the car. What fly-by-night rental companies do you deal with that don't?
2012-11-05 09:17:06 AM  
1 votes:

spidermilk: I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.


What the hell fly-by-night, mom-and-pop rental car companies are you using that will allow you to rent a car and pay with a debit card, check, or cash? Every rental car company I am aware of (even Budget and Thrifty, these days) explicitly *requires* you to use a proper credit card. Even a debit card isn't sufficient, because with a debit card they can't put a hold on the funds to charge you for damage and extras if you return the car beat-up or late.

In other words, they don't "find out" they are dealing with a credit card company, they know it. Because they are with 100% of their customers.

And also, I've had a charge or two reversed in my time, and the credit card company doesn't treat this lightly. They will require evidence that the charge is fraudulent, and they will take their time to consider that evidence carefully.
2012-11-05 09:12:08 AM  
1 votes:

spidermilk: fluffy2097: Hello? Visa? I have an unauthorized charge from Budget rent a car. Yeah, they charged me 300 bucks without telling me for no reason. Please reverse all charges from them.

(Visa fraud services) "Certainly sir. Your money will be returned tomorrow"

Plus if you put your rental on Visa or some other credit cards you could be insured by your credit card company (unless you have another policy that would cover the rental). I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.

I just rented a car through Priceline from Alamo and the service was awful. Pushed to buy insurance, pushed to upgrade to an SUV (the $100/d to get an SUV would be more than a week in a condo cost me...), told we were stupid for not buying the gas (we only ended up using 1/2 a tank). I hate rental car games.


credit card companies are extremely damaging to merchants.

The merchant instantly loses all your money, and is highly unlikely to be able to contest the issue and get it back.

Furthermore, if the merchant gets enough charge backs, the card companies will simply ban them from accepting credit card transactions at all.

Can you imagine what would happen if Budget was forced to accept cash or check only?
2012-11-05 09:07:26 AM  
1 votes:
As others have noted, this story is total BS. I've rented cars many a time, and probably Budget was better than 50% of these rentals. I note the damage with them when I pick up the car, and other than the inconvenience of having to get them to come out and look at the car with me, that's as far as the problem goes. I have had to use nighttime dropoff a million times, and I always take photos and video documenting the condition of the car when I leave it, but I've never once been charged a cent extra and had to use it.

And from TFA, I'm sorry, but a wheel dent is not "normal wear and tear". You kerb the car, you should pay to fix the damage. Especially if the rental is rolling alloys, which most anything except the base models will be these days.
2012-11-05 09:00:25 AM  
1 votes:
www.cbc.ca

You and your ridiculously large microphone are required to leave these premises. No. I will not acknowledge your ridiculously large microphone. I am ignoring it.
 
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