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(CBC)   Budget Rent A Car, where the retroactive dubious overcharges for invisible damage is just another part of our world class service   ( divider line
    More: Fail, Budget Rent A Car, vehicle inspection, Vancouver Airport, Wendy Chernoff  
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14077 clicks; posted to Main » on 05 Nov 2012 at 8:46 AM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»

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2012-11-05 03:31:45 PM  

spidermilk: gweilo8888: spidermilk: I have heard that when rental companies find out they are dealing with a credit card company they will just give up on these trick charges.

What the hell fly-by-night, mom-and-pop rental car companies are you using that will allow you to rent a car and pay with a debit card, check, or cash? Every rental car company I am aware of (even Budget and Thrifty, these days) explicitly *requires* you to use a proper credit card. Even a debit card isn't sufficient, because with a debit card they can't put a hold on the funds to charge you for damage and extras if you return the car beat-up or late.

National Rent a Car does.. but you have to have proof of a return airline or cruise ticket. Of course.. you have to make the initial reservation with a real credit card..
2012-11-05 03:35:33 PM  
Enterprise takes debit and actually, most of them do.
2012-11-05 03:47:40 PM  

mcreadyblue: Clemkadidlefark: The last two times I rented a car (Enterprise) I filmed (Droid) the car before and after with the rental representative.



This is not the Lucas you are looking for
2012-11-05 04:57:49 PM  

bunner: P.S. And they sell it by repeating the whole "TEAM PLAYER" / "THIS IS OUR TEAM" horsesh*t. You know who else made people do terrible things by telling them it was for the good of the team and they had to follow orders?
2012-11-05 05:05:46 PM  

yukichigai: bunner: P.S. And they sell it by repeating the whole "TEAM PLAYER" / "THIS IS OUR TEAM" horsesh*t. You know who else made people do terrible things by telling them it was for the good of the team and they had to follow orders?

[ image 332x450]

Yup. Him and a whole passel of other self-important motherf*ckers.
2012-11-05 07:24:21 PM  

ElLoco: Odd Bird: It's my pre-rental inspection kid, go fix your tie and get me some coffee.

Yea... this.

Note everything. Write on the back of the form and down the margins.

Another handy hint is to take a gauge cluster pic before and after noting the mileage and tank reading on each. (This one has gotten me out of a $85 return fuel charge for ~10 gallons of fuel.) Thank you Enterprise at Ontario International CA for trying that. I appreciate that.

I hadn't thought of that one. Good point.

kokomo61: Lots of rental companies are going this route - there's an upcharge for everything from prepaid gas, to GPS to 'upgrades'.....and the employees are pretty much forced to have to run through the upgrade script (When I tried to tell the Avis rep in Orlando that I wasn't interested, she said that she had to run through the entire speech - and I believe her). They're not making much money when I go through Priceline or Hotwire, so they're looking to get money whereever they can, including hitting every renter up for 'damage' in the hopes that someone will pay.

Yeah--when the guy started trying to upsell me I pointed out I had my own GPS unit (I could have just about bought mine for what he wanted for the rental unit) and no children--he still went through his spiel.

bigbadideasinaction: CSB story: Budget is so organized once they managed to lose a record of me returning a car. They called me weeks later asking for it, whereupon I freaked the fark out until they discovered they'd rented it shortly after, putting me off the hook. After that my reaction was "how the fark does your rental system let you rent a car that is still on the books to somebody else?".

I used to have that problem with the local library. Every year or two the system would go down and when it came back up it picked something I had out long ago and decided I still had it out. It was always a pain to get it cleared up. Once they couldn't find it, I finally had to point out that if I really hadn't returned it for all that time how had I borrowed a whole bunch of stuff since? I assume they were restoring data and failed to restore the return.

DVDave: As for nailing customers for minor dings and dents, I have a problem with the article referring to "...tiny dents and chips that were normal wear and tear..." The rental cars are never more than a year or two old, so there really isn't much typical wear and tear going on. If something gets scuffed, scraped, torn, or stained, it will be noticeable on a new car.

For the most part I agree with you. However, things like windshield chips are simply a fact of life and rarely the fault of the driver. As such, I find it unreasonable to bill the driver for them.
2012-11-05 07:57:40 PM  
You can rent from costco ( or something like that) and you get cheaper rentals and less hassle about debit/credit card whatever because you're doing it through costco

I gotta say, costco is awesome
2012-11-05 09:10:42 PM  

kiwimoogle84: I hate budget. They offered me a free upgrade from basic economy to a luxury, fully loaded Malibu, then charged me $30 extra a day for the upgrade.

I was flabbergasted! The lady said "we have tons of them right now, I'll just upgrade you to one of them." Then when I returned, there was a charge for upgrading as well as the daily charges. I was livid. That was the day I spent so long screaming at every supervisor I could find I almost missed my flight home.

Budget is TERRIBLE.

I know this is the way car rental companies speak, but man, I can't stock chuckling over that one.
2012-11-05 09:30:28 PM  

ChipNASA: Yeah,
I do a walk through of the vehicle and then mark the ever loving shiat of the checksheet before I ever take a rental car.
Then again, I only go with reputable U.S. companies.
You'd expect something like this from Canucks.

Budget is an American company.


I live with my mom
2012-11-06 01:31:10 AM  

KarmicDisaster: Yes exactly. Most people think that the BBB is some kind of regulatory agency, or will help them with their problems. It isn't and it won't

I never thought the BBB was a regulatory agency, but I did think they would help me resolve an issue with a company once. I was wrong.

They lost a lot of respect IMO and degraded their brand. When I was younger and more naive, I used to view the BBB endorsement of a business as a good sign. Now at best it means nothing and sometimes even has a negative connotation.
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