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(USA Today)   USA Today "reporter" unable to navigate a simple web page to see that Hyundai owners can easily figure out their rebate and read an apology for false MPG claims. Bonus: Hyundai spokesman smacks him around like a small child   (usatoday.com) divider line 45
    More: Followup, USA TODAY, Hyundai, kia, web pages, Hyundai owners  
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4098 clicks; posted to Business » on 04 Nov 2012 at 11:31 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



45 Comments   (+0 »)
   
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2012-11-04 07:32:50 AM  
Took me literally 2 minutes to print out my estimation and I'll be bringing it to my dealer when I get my last free oil change for the 12 month period. I got the 2012 Veloster. It drives perfectly and the change is 1 MPG (the way I drive I'd never get the optimal MPG anyway). It sure looks like Hyundai fudged the numbers on purpose, but that just means they are a hungry company copying the American model of fake it until you make it. They got caught, just as anyone who has read about the MPG claims over the past 12 months knew they would.

I'll get my free oil change and get my $180 check in time to use on Christmas presents.

Great job McPaper. You could have just focused on how you've been bringing up this issue and it was finally decided in your favor. Instead, you chose to be an idiot about it. Well, what else should we expect from such a paragon of journalism.
 
2012-11-04 07:44:20 AM  
They adjusted my '12 Genesis R-Spec down from 19 combined to 18 combined. For that, I'm gonna get a check for $350?

I'm OK with this.
 
2012-11-04 08:18:50 AM  
$218 for my 2012 Accent. Maybe Im not doing it right, but I seem to get excellent mileage regardless of what the window sticker was supposed to say. I do better than 40-43 mpg on the highway and almost that good in the city according to the little computer in the car. I too am ok with this.
 
2012-11-04 09:31:27 AM  
If anyone actually double-checks what the reporter is saying in the article - he's right. If you go to the companies' respective home pages you'd be hard pressed to figure out that they've been hoodwinking their customers for years. And pay attention to the non-statement from the company:

We tweeted a link for President (John) Krafcik's media briefing. We posted this immediately on our popular Facebook site. We have hired social media experts to work alongside our experts who are answering questions that have been coming in. We are posting on our social sites on a regular basis for our customers. We hired extra people to help with the increased call levels at our customer connect center. We held special web meetings with our dealers so they could best communicate with customers. We are sending letters to all affected customers. We are taking out full-page ads in some 30 Sunday papers. We spent all day yesterday talking to media so their stories would be complete and accurate, thus informative to their readers and viewers. And I'm sure I'm missing other actions.

All of that, but they couldn't put what they did on their web page properly? I wonder why?
 
2012-11-04 09:42:28 AM  
USA-T tries so hard to be a big boy paper.
 
2012-11-04 09:59:38 AM  

Lsherm: All of that, but they couldn't put what they did on their web page properly? I wonder why?


Go to Hyundai.com... A bubble in the picture on the front f*cking page has a link to the whole thing. "Hyundai owners, We've got your back" click-it... rinse and repeat.

I'm an affected consumer. I found it.
 
2012-11-04 10:06:45 AM  

NewportBarGuy: "Hyundai owners, We've got your back"


Yeah, I found it, because that's what the reporter was biatching about.
 
2012-11-04 10:33:16 AM  
We (Hyundai and Kia) set up dedicated websites for our customers to make this easy, answer their questions, and give them an immediate estimation of their reimbursement. Customers, and others, get information on the consumer homepage and it's the top story on the media site. We held a news conference. We sent a news release. We Tweeted for all the world to see.

"We tweeted a link for President (John) Krafcik's media briefing. We posted this immediately on our popular Facebook site. We have hired social media experts to work alongside our experts who are answering questions that have been coming in. We are posting on our social sites on a regular basis for our customers. We hired extra people to help with the increased call levels at our customer connect center. We held special web meetings with our dealers so they could best communicate with customers. We are sending letters to all affected customers. We are taking out full-page ads in some 30 Sunday papers. We spent all day yesterday talking to media so their stories would be complete and accurate, thus informative to their readers and viewers. And I'm sure I'm missing other actions.


Yes, but aside from all of that, what have the Romans ever done for us?
 
2012-11-04 10:42:24 AM  
Hmm, I think I need to go get the VIN off of my car. I've got a 2011 Elantra, but it's an Elantra Touring, not a standard Elantra and it isn't listed on the site with a change. But they did change the 2013 Elantra GT, which is basically the same car, and the revised numbers look pretty close to right.
 
2012-11-04 11:40:02 AM  

NewportBarGuy: Lsherm: All of that, but they couldn't put what they did on their web page properly? I wonder why?

Go to Hyundai.com... A bubble in the picture on the front f*cking page has a link to the whole thing. "Hyundai owners, We've got your back" click-it... rinse and repeat.

I'm an affected consumer. I found it.


Yeah, my ex has a 2012 Accent. It was basically click on that, punch in your VIN.
 
2012-11-04 11:40:33 AM  
I had no problem navigating that website. That "reporter" is just retarded.
 
2012-11-04 11:40:35 AM  
Reporters in general have absolutely no concern for getting to the bottom of any story. They are interested in forming opinions and making a difference.
 
2012-11-04 12:01:59 PM  

7th Son of a 7th Son: I had no problem navigating that website. That "reporter" is just retarded.


Yeah, it's easy to find. Not like Apple that hid the apology to Samsung by resizing their website so you wouldn't see it unless you scrolled down.
 
2012-11-04 12:07:32 PM  
I wonder if any of that could be because of different blend of gas being used? Maybe Kia does their MPG testing using regular gas and everyone complaining about bad MPG is using E10/E15 gas? Just a thought.
 
2012-11-04 12:19:46 PM  

DigitalCoffee: I wonder if any of that could be because of different blend of gas being used? Maybe Kia does their MPG testing using regular gas and everyone complaining about bad MPG is using E10/E15 gas? Just a thought.


The changed cars are only for 2011 on, and they didn't change the numbers for the whole fleet.
 
2012-11-04 12:44:06 PM  

GAT_00: DigitalCoffee: I wonder if any of that could be because of different blend of gas being used? Maybe Kia does their MPG testing using regular gas and everyone complaining about bad MPG is using E10/E15 gas? Just a thought.

The changed cars are only for 2011 on, and they didn't change the numbers for the whole fleet.


Ah, ok, someone was fudging the numbers then. Wasn't paying too much attention to all the details over the last week.

/still trying to decipher the amendments on my voting ballot
//still coming up with 500 word "Do you not want us to not have derp derp derp..." essays
 
2012-11-04 12:48:09 PM  
The readers of USA Today aren't any smarter than that reporter is. He's just representing his audience.
 
2012-11-04 12:57:50 PM  
I'm missing something here. I've read that MPG statements are prepared by a government agency and not the automobile manufacturers themselves.

I like the many new Hyundai models I see on the road.

Sadness: long ago before she was Mrs.Kritter future wife bought a Hyundai, one of the first in teh USA. I can't complain about her paying top farking dollar because being young and not having an established credit rating they screwed her on interest, and the BIL that went with her was a useless ass that stood there while she totally loaded out an economy car making it a very expensive and not worth it purchase. It was her first new car, she didn't know squat.

The part I can biatch about is while we were living together her Hyundai had a defective oil warning sending switch sensor. It gave a false reading that oil was not circulating. We had this switch replaced multiple times on the low mileage car. Back in the early days Hyundai did not have the incredible warrantees they are now known for.

So the 4th time this problem popped up she ignored the red light. Of course, there really was a problem with oil circulation this time. So at 37,500 miles (give or take) I had to pony up cash for a new engine and having it dropped in place. She was still making payments and was eternally broke.

I liked the look of the Tiburon and I love the new Veloster, so cool looking. But being screwed mightily by Hyundai years ago and taking it up the arse through my wallet, I doubt I will ever buy a Hyundai.

PS: you should have heard the comments salesman were making when she wanted back then to buy a new Tracker and she told them of her Hyundai trade-in. one guy who offered her $50.00 trade-in, i had to physically hold her back - she lunged right across the desk at the bastard.
 
2012-11-04 01:20:05 PM  
It is USA Today. This morning, the were going on about how confusingly too close to call the election is and it's anybody's guess who will win.
 
2012-11-04 01:33:23 PM  

DigitalCoffee: still trying to decipher the amendments on my voting ballot


I had one of those with a city pension plan. I was trying to figure out if it was good or bad, and then I saw 'hybrid pension' and immediately voted no.
 
2012-11-04 03:17:10 PM  

cmunic8r99: They adjusted my '12 Genesis R-Spec down from 19 combined to 18 combined. For that, I'm gonna get a check for $350?

I'm OK with this.


Yes my neighbor was outraged to discover his giant sedan with the V8 in it that came in a racing spec might not quite get the mileage as advertised.

/my Corvette automatically turns on the warning light if I attempt to pass a gas station without stopping for fuel
//you can watch the gas gauge move downward at the long lights
 
2012-11-04 03:19:24 PM  

GAT_00: DigitalCoffee: still trying to decipher the amendments on my voting ballot

I had one of those with a city pension plan. I was trying to figure out if it was good or bad, and then I saw 'hybrid pension' and immediately voted no.


Out here they try to do shiat like put an article in the state constitution that sets a requirement for green energy purchases. Makes it easy to vote no on at least since energy policy should not be enshrined in the freaking constitution.

/imagine the hassle if five years down the road we want to change it
 
2012-11-04 03:25:08 PM  
How is USA Today still around?
 
2012-11-04 03:26:59 PM  

ha-ha-guy: cmunic8r99: They adjusted my '12 Genesis R-Spec down from 19 combined to 18 combined. For that, I'm gonna get a check for $350?

I'm OK with this.

Yes my neighbor was outraged to discover his giant sedan with the V8 in it that came in a racing spec might not quite get the mileage as advertised.

/my Corvette automatically turns on the warning light if I attempt to pass a gas station without stopping for fuel
//you can watch the gas gauge move downward at the long lights


Oh, I never had any illusions. The 8-speed transmission does help a ton with highway mileage, though.

I do wish the MPG calculator inside the car was more accurate, though. It's between 2 and 4 MPG high (i.e. 28MPG indicated, 25-ish MPG actual).
 
2012-11-04 03:32:09 PM  
I bought the 2005 Subaru Impreza WRX-STi...looked at the mileage sticker, it only read "Like You Care".
 
2012-11-04 03:33:56 PM  

DaCaptain19: I bought the 2005 Subaru Impreza WRX-STi...looked at the mileage sticker, it only read "Like You Care".


At least USA Today has the courage to tell the truth--that everything is just fine.
 
2012-11-04 03:48:57 PM  

Shrugging Atlas: How is USA Today still around?


Hotels.
 
2012-11-04 04:13:22 PM  

Shrugging Atlas: How is USA Today still around?


Circle-based graphics! The wave of the future!
 
2012-11-04 04:20:13 PM  

jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.


That's bibles.
 
2012-11-04 04:52:41 PM  
I bought a 13 Tucson Limited on Wednesday. I have 243 miles driven. Wheres mah check?
 
2012-11-04 04:55:52 PM  

thamike: jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.

That's bibles.


Last I heard, half of the USA Today's circulation was direct to hotel rooms.
 
2012-11-04 05:18:15 PM  

GAT_00: thamike: jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.

That's bibles.

Last I heard, half of the USA Today's circulation was direct to hotel rooms.


Can we get some sort of graph or chart to back up that claim?

/ ;-)
 
2012-11-04 05:28:05 PM  

DigitalCoffee: GAT_00: thamike: jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.

That's bibles.

Last I heard, half of the USA Today's circulation was direct to hotel rooms.

Can we get some sort of graph or chart to back up that claim?

/ ;-)


Link

I've seen it elsewhere, but here's a Forbes article with hard numbers. Circulation of 1.78M, 970k copies go to hotels.
 
2012-11-04 05:31:22 PM  

GAT_00: DigitalCoffee: GAT_00: thamike: jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.

That's bibles.

Last I heard, half of the USA Today's circulation was direct to hotel rooms.

Can we get some sort of graph or chart to back up that claim?

/ ;-)

Link

I've seen it elsewhere, but here's a Forbes article with hard numbers. Circulation of 1.78M, 970k copies go to hotels.


Here's some roundabout evidence. The USA Today has less than 7% of all circulations in digital format. Almost every other leading paper has somewhere close to 1/3 of their circulation in digital format.
 
2012-11-04 07:24:05 PM  

DigitalCoffee: Can we get some sort of graph or chart to back up that claim?

/ ;-)


Well, at least I know where you were going with that. :P~

i47.tinypic.com
 
2012-11-04 07:35:24 PM  

GAT_00: DigitalCoffee: GAT_00: thamike: jayhawk88: Shrugging Atlas: How is USA Today still around?

Hotels.

That's bibles.

Last I heard, half of the USA Today's circulation was direct to hotel rooms.

Can we get some sort of graph or chart to back up that claim?

/ ;-)

Link

I've seen it elsewhere, but here's a Forbes article with hard numbers. Circulation of 1.78M, 970k copies go to hotels.


I still don't understand it...especially since most hotels have free Wi-Fi and everyone and their mother has a phone or tablet they can use to get up to the minute news. Why would a hotel pony up the cash for this?
 
2012-11-04 08:12:46 PM  

Shrugging Atlas: Why would a hotel pony up the cash for this?


Because it probably costs them $0.25 per room per day for them to say "complimentary paper". I'm sure they'll ween themselves from it, but hotels love having a long list of things they provide to you, but you probably don't need or want. I mean, honestly... How often do you take advantage of the "complimentary breakfast"? I just pack my sh*t and hit the next grease joint I see.

It'll get removed as more people use tablets and such. Then they'll just change the font-size so it doesn't look like they removed anything. Clever bastards, those hoteliers.
 
2012-11-04 08:37:54 PM  

KrispyKritter: I'm missing something here. I've read that MPG statements are prepared by a government agency and not the automobile manufacturers themselves.

I like the many new Hyundai models I see on the road.

Sadness: long ago before she was Mrs.Kritter future wife bought a Hyundai, one of the first in teh USA. I can't complain about her paying top farking dollar because being young and not having an established credit rating they screwed her on interest, and the BIL that went with her was a useless ass that stood there while she totally loaded out an economy car making it a very expensive and not worth it purchase. It was her first new car, she didn't know squat.

The part I can biatch about is while we were living together her Hyundai had a defective oil warning sending switch sensor. It gave a false reading that oil was not circulating. We had this switch replaced multiple times on the low mileage car. Back in the early days Hyundai did not have the incredible warrantees they are now known for.

So the 4th time this problem popped up she ignored the red light. Of course, there really was a problem with oil circulation this time. So at 37,500 miles (give or take) I had to pony up cash for a new engine and having it dropped in place. She was still making payments and was eternally broke.

I liked the look of the Tiburon and I love the new Veloster, so cool looking. But being screwed mightily by Hyundai years ago and taking it up the arse through my wallet, I doubt I will ever buy a Hyundai.

PS: you should have heard the comments salesman were making when she wanted back then to buy a new Tracker and she told them of her Hyundai trade-in. one guy who offered her $50.00 trade-in, i had to physically hold her back - she lunged right across the desk at the bastard.

I had a similar experience with the first gen of US Hyundais. They were total pieces of crap. Most of their drivetrain was pieced together from other companies and quality control was non-existent.

Fast forward 20 years and I gave them another try. The experience with my '06 Elantra was excellent. Great gas milage, excellent drivetrain quality and reasonable price. In 120k miles I've had zero major problems with the car. If I buy another new carfor my commute it would probably be a Hyundai.
 
2012-11-04 10:44:23 PM  
I don't know about the Hyundai site but I closed the tab after 2 ads completely covered the screen.
 
2012-11-04 11:29:11 PM  

Shrugging Atlas: How is USA Today still around?


Hotels, Restaurants, and Doctor's offices....

NewportBarGuy: DigitalCoffee: Can we get some sort of graph or chart to back up that claim?

/ ;-)

Well, at least I know where you were going with that. :P~

[i47.tinypic.com image 585x647]


LOL, that graph could be on the Onion
 
2012-11-05 01:04:07 AM  

7th Son of a 7th Son: I had no problem navigating that website. That "reporter" is just retarded.


It is USA Today, they hire the retard to dumb down the paper so they can sell it to a larger set of americans. Ever wonder why fnc is the most watched"news" channel, there you go.
 
2012-11-05 06:41:56 AM  

KrispyKritter: I'm missing something here. I've read that MPG statements are prepared by a government agency and not the automobile manufacturers themselves.


I just checked to see if my Hyundai in Australia would be affected, so I can answer that.

Regardless of where you live, MPG statements are accredited by a local independent body but the actual testing is carried out by the manufacturer. The tests used differ by region (Australia uses the Euro standard, but the US tests are totally different). In Europe a witness from the accrediting body has to observe the testing. In the US, the accrediting body (EPA) gives them initial certification based on the manufacturer's data and later tests a percentage to confirm. (Obviously in this case, the later tests weren't matching up with the manufacturer's data and the EPA launched an investigation.)

Here's a rough explanation of what screwed up the US testing: Link
 
2012-11-05 08:52:54 AM  
My Soul was hit the hardest =(

It went from 34 MPG Hwy to 29 MPG

/Still much better fuel economy than my previous vehicle
//Still hard to beat $35 fillup every 13 days
///Plus has much more room than the sedans
 
2012-11-05 04:57:33 PM  
The only complaint I've got about my '10 Elantra SE with 120k on it is that Hyundai isn't throwing free money at me.
 
2012-11-05 08:21:56 PM  
The Veloster is one strange looking slab of car. I wanna drive one though.
 
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