If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(Gawker)   Comcast really wants their cable box back and don't care if it's laying underneath the rubble of your Sandy destroyed home. Bonus: Not a Consumerist article   (updates.gawker.com) divider line 20
    More: Asinine, Comcast  
•       •       •

4454 clicks; posted to Business » on 02 Nov 2012 at 9:10 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
View Voting Results: Smartest and Funniest


Archived thread
2012-11-02 10:06:12 AM
4 votes:
Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.
2012-11-02 10:36:42 AM
3 votes:

roc6783:
While I do not disagree with the content of your statement, wouldn't the cost/benefit of the PR gained or lost due to charging people with destroyed homes for their cable boxes be significantly greater than the cost of the equipment? Or if they said something along the lines of, "Unfortunately due to our contract, you will be charged for the cost of the box, however, we will work with your insurance company to recover the damages so that you won't be inconvenienced." That seems more reasonable than "Give us the box, or we continue charging you until it is returned, no excuses, no exceptions."


How come whenever there is a disaster, people expect the person least at fault to bear the burden? This hurricane wasn't a surprise, there was plenty of warning. If you were so concerned about the fee for not returning property you borrowed, you could have secured the box. Or you could have your insurance pay for it. Or you can pay out of pocket. But it's outrageous to me that people expect to be able to say, "oh hey, I lost your stuff but it's only because I don't take care of things. We're cool, right?"

Plus Comcast doesn't need to care about PR because in most places they don't have any real competition.
2012-11-02 10:25:34 AM
3 votes:

roc6783: Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.

While I do not disagree with the content of your statement, wouldn't the cost/benefit of the PR gained or lost due to charging people with destroyed homes for their cable boxes be significantly greater than the cost of the equipment? Or if they said something along the lines of, "Unfortunately due to our contract, you will be charged for the cost of the box, however, we will work with your insurance company to recover the damages so that you won't be inconvenienced." That seems more reasonable than "Give us the box, or we continue charging you until it is returned, no excuses, no exceptions."


If Comcast cared about not being the shiattiest company in America, they wouldn't be Comcast.
2012-11-02 07:22:34 AM
3 votes:
I would look around the flooded area and find some piece of electronic debris, hopefully dripping with raw sewage and decaying fish guts, and send it back to them.

But that is just me.
2012-11-02 06:51:44 PM
1 votes:
sorry, act of GOD clause, no insurance coverage...
and they said GOD was dead...
2012-11-02 05:40:46 PM
1 votes:
Never understood the whole, oh the hurricane caused a flood but since you don't have flood insurance you're not covered. What's next? "Oh you don't have wind insurance, that damage was caused by wind, not the hurricane, not covered." "Oh, you didn't have flying shiat insurance, that damage was caused by flying shiat, not the hurricane, not covered" etc etc..
2012-11-02 01:27:52 PM
1 votes:

radiovox: And that's what happens when you put your entire customers service department in India where they just follow a script and have no idea what's happening in the world.


To be fair, they're probably aware of Sandy in a World News kind of way. But they just don't know where "Queens" is.
2012-11-02 01:19:23 PM
1 votes:
And that's what happens when you put your entire customers service department in India where they just follow a script and have no idea what's happening in the world.
2012-11-02 12:04:27 PM
1 votes:
This is no different than if a house burned down or someone spilled beer on the box. It's still the property of the cable company and they shouldn't have to suck up the loss.
2012-11-02 11:04:21 AM
1 votes:
This gawker article used the consumerist as their source, no matter the spin on it, it is a consumerist article.
2012-11-02 10:44:32 AM
1 votes:

Steve McQueen's Motorcycle: Diogenes: Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.

There should be a disaster or extraordinary circumstance clause in the contract then. That's no excuse.

No there should not be. Its a pretty straight forward issue. You have possession of someone elses property and are not going to return it and have a contract that spells out who is responsible. You need to compensate them for it. How YOU pay for it is a different story.


Fine. Then airlines should reward full compensation for flights cancelled due to bad weather.
2012-11-02 10:42:40 AM
1 votes:

Diogenes: Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.

There should be a disaster or extraordinary circumstance clause in the contract then. That's no excuse.


No there should not be. Its a pretty straight forward issue. You have possession of someone elses property and are not going to return it and have a contract that spells out who is responsible. You need to compensate them for it. How YOU pay for it is a different story.
2012-11-02 10:36:57 AM
1 votes:

Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.


There should be a disaster or extraordinary circumstance clause in the contract then. That's no excuse.
2012-11-02 10:29:30 AM
1 votes:

roc6783: Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.

While I do not disagree with the content of your statement, wouldn't the cost/benefit of the PR gained or lost due to charging people with destroyed homes for their cable boxes be significantly greater than the cost of the equipment? Or if they said something along the lines of, "Unfortunately due to our contract, you will be charged for the cost of the box, however, we will work with your insurance company to recover the damages so that you won't be inconvenienced." That seems more reasonable than "Give us the box, or we continue charging you until it is returned, no excuses, no exceptions."


That's not reasonable in any way, there are THOUSANDS if not MILLIONS of subscribers hit by this. What's easier for those subscribers to individual work with their insurance companies as they are going to have to do anyway, or hire a complete new call center staff, train them on what to do, and handle the innudation of calls, make calls to the insurance companies, etc?

Pay the farking fee, submit the reciept to insurance, LIKE YOU'RE GOING TO HAVE TO DO FOR ALL THE OTHER shiat IN YOUR HOUSE!!!!!
2012-11-02 10:20:21 AM
1 votes:

Steve McQueen's Motorcycle: Not this stupid story again.

Comcast has every right to ask for their equipment back. If they cannot get it back, they are supposed to be compensated for it, per the CONTRACT the user agreed to.

Talk to your insurance company lady.


While I do not disagree with the content of your statement, wouldn't the cost/benefit of the PR gained or lost due to charging people with destroyed homes for their cable boxes be significantly greater than the cost of the equipment? Or if they said something along the lines of, "Unfortunately due to our contract, you will be charged for the cost of the box, however, we will work with your insurance company to recover the damages so that you won't be inconvenienced." That seems more reasonable than "Give us the box, or we continue charging you until it is returned, no excuses, no exceptions."
2012-11-02 09:14:08 AM
1 votes:
Bonus: Not a Consumerist article

Bonus denied! It's a Gawker link.
2012-11-02 08:56:22 AM
1 votes:
Comcast told a woman who just lost one of her two New Jersey homes

Wah.
2012-11-02 08:22:15 AM
1 votes:
Bonus: Not a Consumerist article

The Consumerist reached out to Comcast,


Close enough to taint the article.

/taint
2012-11-02 08:07:51 AM
1 votes:
Please know we are working with our teams to ensure we handle all customer calls on a case-by-case basis with sensitivity to the devastating effects Hurricane Sandy had on so many of our local communities and residents. Again, we are of course notating his parents account to ensure they are not charged for equipment they can't return.

THIS IS AN OUTRAGE!!!1
MBK [TotalFark]
2012-11-02 06:59:14 AM
1 votes:
Not to defend Comcast or anything, but the cable box is their property (you only "rent it"), and I'm sure for insurance purposes, they need to tell Comcast that the box is destroyed and they have to pay for it (which will probably be covered by the home owner's insurance).
 
Displayed 20 of 20 comments

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »






Report