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(Gawker)   Comcast really wants their cable box back and don't care if it's laying underneath the rubble of your Sandy destroyed home. Bonus: Not a Consumerist article   (updates.gawker.com) divider line 58
    More: Asinine, Comcast  
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4454 clicks; posted to Business » on 02 Nov 2012 at 9:10 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-11-02 10:31:36 PM

Raoul Eaton: lilbjorn: Customer service. It's why Comcast is universally loved.

I've actually had pretty decent experience with Comcast CSR's. It's not that I have any big love for the company, but when I call them the CSR's are friendly, know what they're doing, and take whatever time they need to fix my problem. And the local Comcast "store" seems incredibly casual about how they treat equipment. When I had to trade in a box they barely looked at it--just put it on a big stack of other boxes. It could have been full of dog biscuits for all they knew or cared.

///Compay does keep jacking up the bill though
//get sick of calling them every 6 months to tell them to charge less
/the calls work, though


I was dumping Comcast a couple years ago and of course they require you to come to their offices to return the box. I was standing in line listening to a Comcast receptionist explain to an unknowing customer that they would in fact get the HDTV they were paying for through the VGA cable on the new box she was swapping her old box for. Comcast was actually giving her a basic cable receiver and straight up lying to her face about the HDTV capability.

That and when I checked the install work after Comcast originally got done hooking up my cable (HDTV package included), I asked why he was using VGA cables instead of an HDMI. His response was that they don't provide HDMI cables. I only wonder how many average consumers don't know or pay attention to this stuff.
 
2012-11-03 01:45:17 PM

ski9600: //There was another elephant I was trying to shoot which was the water bill for my building which was about 6000 sq ft and using some obscene number of gallons per quarter.


Any computer server rooms in the building? Sometimes those have open-loop cooling systems which run cold city water through a heat exchanger then dump it into the sewer.
 
2012-11-03 02:20:41 PM
Oh, come on, if you have a 2nd home on the beach in Mantoloking, New Jersey, paying for a cable box is probably chicken feed for you. Boo farking hoo.
 
2012-11-03 04:17:37 PM

MBK: Not to defend Comcast or anything, but the cable box is their property (you only "rent it"), and I'm sure for insurance purposes, they need to tell Comcast that the box is destroyed and they have to pay for it (which will probably be covered by the home owner's insurance).


This isn't even news. Huge corporation goes by script and asks for cable box back. Customer (or son) alerts them to the fact that said customer house is destroyed (or inaccessible) due to hurricane. Corporation realizes error and makes good.

Not news.

Oh...and TWC would have put the box on her bill, shut down her service, then sic a debt collection company onto her.
 
2012-11-03 08:48:50 PM
Lighten up people. Seriously, who gives a fark about a damn cable box?

If my house blew up I'm not worrying too much about a GD cable box.
 
2012-11-03 11:53:25 PM

jmr61: Lighten up people. Seriously, who gives a fark about a damn cable box?

If my house blew up I'm not worrying too much about a GD cable box.



It's not the cable box, it's the heartless attitude.

When your family and friends and coworkers hear that your house blew up, they'll probably say something like "oh man, that's terrible, is there anything we can do to help."

When Comcast hears your house blew up, they say "FARK YOU, WE WANT OUR MONEY."

As you're trying to recover from the trauma of your house blowing up, there is an natural expectation that people will probably be sympathetic and will want to lend a hand. Perhaps the Red Cross will give you food, maybe your boss will let you take some time off work, maybe your friend will let you live with them for a while; it's the human thing to do. What you don't expect is someone saying "your house blew up? That's too freaking bad; give us our money!"
 
2012-11-04 06:33:19 AM

moefuggenbrew: Never understood the whole, oh the hurricane caused a flood but since you don't have flood insurance you're not covered. What's next? "Oh you don't have wind insurance, that damage was caused by wind, not the hurricane, not covered." "Oh, you didn't have flying shiat insurance, that damage was caused by flying shiat, not the hurricane, not covered" etc etc..


Flood-exclusions only relate to "natural" water that rose-up. Standard insurance should cover you if your roof blows off in a hurricane and your shiat gets rained on. It should also cover "un-natural flood" like burst water-mains.

Given that, having flooding as a separate type of insurance does make sense: only 1/5 of Americans live anywhere near a flood zone. The other 80% don't want to automatically pay flood insurance just to subsidise those who live in flood-prone areas.

Winds and flying-shiat are completely different because they're a risk everywhere. They might be more of a risk if you live in Tornado Alley, but even a small storm can cause damage, so everyone is happy to buy in to "wind and flying shiat" insurance.
 
2012-11-04 09:15:58 PM

Mr. Breeze:

That and when I checked the install work after Comcast originally got done hooking up my cable (HDTV package included), I asked why he was using VGA cables instead of an HDMI. His response was that they don't provide HDMI cables. I only wonder how many average consumers don't know or pay attention to this stuff.


VGA? You sure you don't mean RCA aka component? You CAN get HD through RGB component cables, you'll just not get surround sound that way unless you use an optical connection for the separately.

If you have 1 component for video (most likely a yellow connector) it's SD, if you have 3 (red, green, blue) you got yourself HDTV.

I mean you COULD have VGA on your TV, I've seen it, but I don't recall ever seeing a cable box with VGA as it's typically only used on PCs.
 
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