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(The Consumerist)   Problem with an eBay item? Complain within 45 days or you'll forever hold your piece   (consumerist.com) divider line 69
    More: Obvious, eBay  
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3710 clicks; posted to Business » on 28 Oct 2012 at 9:58 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-10-27 11:43:01 PM
That policy has been in place for at least five years.

I've never waited more than 30 days to receive a purchase from anywhere on Earth. Then open an undelivered-item claim, which can be closed if the item arrives or refund is received.
 
2012-10-28 12:36:05 AM
placed an order from an eBay seller located in China

Well, THERE'S your problem.
 
2012-10-28 01:12:35 AM
I ordered a hoodie recently from a company that ships from Massachusetts. I'm in Ontario and it's been exactly 31 days.

I understand it takes sometimes longer for an item to clear customs, but yeah - to protect myself, I think I'll open a claim.


And as for China - nothing but a bunch of farking thieves over there. If they can get away with it, or think they can, they'll screw you.
 
2012-10-28 10:00:55 AM

gopher321: I ordered a hoodie recently from a company that ships from Massachusetts. I'm in Ontario and it's been exactly 31 days.

I understand it takes sometimes longer for an item to clear customs, but yeah - to protect myself, I think I'll open a claim.


And as for China - nothing but a bunch of farking thieves over there. If they can get away with it, or think they can, they'll screw you.


Yep, I used to be an eBayer. When day 30 passes, I open the claim and then contact the seller. That way, you have your foot in the door to keep the claim going. It also provides the seller with some extra incentive to cooperate.

/had to do that with a PS3 I had gotten from Alaska
//still don't have a PS3
///also don't use eBay anymore
 
2012-10-28 10:23:00 AM
Yet Another Shiatty Whinefest from The Consumerist? Really?
 
2012-10-28 10:29:28 AM

Shostie: placed an order from an eBay seller located in China

Well, THERE'S your problem.


That's what I was going to say. One time I ordered something direct from a company in China. When the item arrived, it was constructed with really cheap materials and fell apart within fifteen minutes. To send it back for exchange or refund would have involved high shipping charges.

Besides, that guy's second issue is that he bought something through eBay.
 
2012-10-28 10:36:42 AM
If I were to buy something off Ebay, especially from somebody in China, I would just assume that i'm going to get screwed.
 
2012-10-28 10:37:22 AM
you want to know what it feels like to have almost no voice just become a seller on eBay. eBay goes out of their way to make sure buyers have a really wide window to throw stones through. i've been selling over 10 years, have a 100% Feedback rating, and i've had liars lie to eBay and wind up with both a refund and the goods i sent them.

as the years went by eBay has taken all the fun out of using their site. yes, there were some scammers and no goodskis, and eBay changed policies to minimize such activity. eBay is among the most pro-Buyer sites i know. it's easy for them to be that way - they aren't losing anything. they only care about protecting the eBay name. they don't give a damn if a Seller loses money. Sellers have very little recourse - you can't even leave negative Feedback on someone that screws you.

I also buy on eBay. I've done just fine with overseas (Asian) sellers. Stick to using common sense - buy from Sellers with good feedback, established numbers etcetera, and avoid sellers/items that look too good (cheap) to be true. Same goes when buying from sellers domestically.
 
2012-10-28 10:59:58 AM
You ordered from eBay user in China. With direct debit. And they told you it would take 4-5 weeks. Look, people, if you just want to throw your money away so desperately, I can setup a charity or a PAC or something.
 
2012-10-28 11:20:46 AM
I buy stuff on eBay but generally cheap stuff that if the transaction gets screwed up it isn't a big deal.

If my $2 phone screen protectors or phone case don't show up or are garbage I don't really care.
 
2012-10-28 11:25:25 AM
A-- Instead of an office chair, packaged contained a bobcat. Would not buy again.

C'mon people, it was wide open...
 
2012-10-28 11:41:21 AM

Shostie: placed an order from an eBay seller located in China

Well, THERE'S your problem.


If you can find me a reliable domestic supplier of powdered tiger penis, I'm happy to listen.
 
2012-10-28 11:42:02 AM
I limit my international buying and selling on eBay to the UK, Western Europe, Canada, Australia and Japan. It isn't worth the hassle to deal with China, Russia, Eastern Europe and the rest of Asia.
 
2012-10-28 11:42:12 AM
I do not use ebay and yet I have known about this policy for years must due to my hobby and the forums dedicated to it. Seriously china and length of time for delivery that exceeds the time you can file a claim? red flags...red flags everywhere.
 
2012-10-28 11:46:37 AM
I buy my cheap stuff from Amazon. I haven't used eBay since I stopped being so damn naive about money on the internet.
 
2012-10-28 11:58:16 AM
re: eBay from China. I order electronic components from China all the time. Switches, sockets, etc. Never had a problem I'm amazed that they can sell me 24 toggle switches for $1.99, delivery included. The exact same switches I can buy from radio shack at 2/$1.99.
 
2012-10-28 12:01:44 PM

KrispyKritter: you want to know what it feels like to have almost no voice just become a seller on eBay. eBay goes out of their way to make sure buyers have a really wide window to throw stones through. i've been selling over 10 years, have a 100% Feedback rating, and i've had liars lie to eBay and wind up with both a refund and the goods i sent them.

as the years went by eBay has taken all the fun out of using their site.


There was this seller out of Greece or Turkey who used to sell homemade Turkish moonshine which he sold in plastic soda bottles on eBay. Farking kids were buying the stuff and having it shipped to the US. Those were heady days.
 
2012-10-28 12:27:11 PM

Hack Patooey: re: eBay from China. I order electronic components from China all the time. Switches, sockets, etc. Never had a problem I'm amazed that they can sell me 24 toggle switches for $1.99, delivery included. The exact same switches I can buy from radio shack at 2/$1.99.



Yup, same experience here. I've bought thousands of dollars worth of random stuff from ebay. From China I'll order electronic components for restocking my supplies (led's, wire, connectors, etc.) and also cheap cell phone accessories. If I don't get that $2 silicone cell phone case I won't cry too hard - but even so I don't think I've ever had a problem. For anything higher dollar (actual electronic devices and such) I usually limit my searches to North America since I want to get it faster anyway, and some of the really cheaply built knockoff products get filtered out that way.

Love ebay. Every time I buy a new phone ebay probably saves me $150 on accessories I'd need to buy and would otherwise be paying inflated retail prices for.
 
2012-10-28 01:05:20 PM

mongbiohazard: Hack Patooey: re: eBay from China. I order electronic components from China all the time. Switches, sockets, etc. Never had a problem I'm amazed that they can sell me 24 toggle switches for $1.99, delivery included. The exact same switches I can buy from radio shack at 2/$1.99.


Yup, same experience here. I've bought thousands of dollars worth of random stuff from ebay. From China I'll order electronic components for restocking my supplies (led's, wire, connectors, etc.) and also cheap cell phone accessories. If I don't get that $2 silicone cell phone case I won't cry too hard - but even so I don't think I've ever had a problem. For anything higher dollar (actual electronic devices and such) I usually limit my searches to North America since I want to get it faster anyway, and some of the really cheaply built knockoff products get filtered out that way.

Love ebay. Every time I buy a new phone ebay probably saves me $150 on accessories I'd need to buy and would otherwise be paying inflated retail prices for.


Wtf are you buying for your phone?

I get a new phone? I get a case, IF it's a smart phone, my last couple phones before the current iDongle were flip phones. Into pocket they go.
 
2012-10-28 01:24:51 PM

gopher321: I ordered a hoodie recently from a company that ships from Massachusetts. I'm in Ontario and it's been exactly 31 days.

I understand it takes sometimes longer for an item to clear customs, but yeah - to protect myself, I think I'll open a claim.


And as for China - nothing but a bunch of farking thieves over there. If they can get away with it, or think they can, they'll screw you.


If they shipped USPS it uses Canada Post while in Canada. Canada Post is horrible if it makes it to you it will be amazing and a 2-3 month delay isn't unheard of.
 
2012-10-28 01:30:00 PM
I've never had a problem with my 100+ of ebay purchases and sales, including a few items from China.

Then again, I don't bid on $80 Rolexes or any other easily counterfeited stuff aimed at morons.
 
2012-10-28 01:37:07 PM

jaytkay: I've never had a problem with my 100+ of ebay purchases and sales, including a few items from China.

Then again, I don't bid on $80 Rolexes or any other easily counterfeited stuff aimed at morons.


I ordered three juggling pins and received two shrunken heads. If there'd been three I would have just learned to juggle shrunken heads.
 
2012-10-28 01:37:37 PM

The My Little Pony Killer: I buy my cheap stuff from Amazon. I haven't used eBay since I stopped being so damn naive about money on the internet.


Yeah, I too am surprised that anyone still uses eBay.
 
2012-10-28 01:39:04 PM

KrispyKritter: you want to know what it feels like to have almost no voice just become a seller on eBay. eBay goes out of their way to make sure buyers have a really wide window to throw stones through. i've been selling over 10 years, have a 100% Feedback rating, and i've had liars lie to eBay and wind up with both a refund and the goods i sent them.

as the years went by eBay has taken all the fun out of using their site. yes, there were some scammers and no goodskis, and eBay changed policies to minimize such activity. eBay is among the most pro-Buyer sites i know. it's easy for them to be that way - they aren't losing anything. they only care about protecting the eBay name. they don't give a damn if a Seller loses money. Sellers have very little recourse - you can't even leave negative Feedback on someone that screws you.

I also buy on eBay. I've done just fine with overseas (Asian) sellers. Stick to using common sense - buy from Sellers with good feedback, established numbers etcetera, and avoid sellers/items that look too good (cheap) to be true. Same goes when buying from sellers domestically.


ALL. OF. THIS.

My current business is just over a year old, but I was selling off and on casually since 2003ish before that, and they have made it extremely tough on small sellers in the last few years. Even as a top rated seller, they still take roughly 20-25% of your gross sales between ebay and paypal - and ebay owns paypal so really it all just goes back to them.

I am seriously back in college because it is so difficult to build a business there now that I decided it's not so much worth the hassle to get serious about it (also student loans are a hell of a lot easier to pay back long run than a business loan). As I am learning programming and next semester web design, I hope to migrate my business, even if it's part time, to my own site and never have to deal with them again.

As to the foreign buyers/sellers issue, oh my god. Take me for example. I have made roughly 600 sales, probably 35-40% of which were out of the US (lots to Canada though), and you wouldn't believe the customs issues sometimes. It's not abnormal for items going to Brazil, Italy, or the middle east to get held up for 2-4 weeks on top of the transit time, and 98% of the time they're sitting in a warehouse somewhere. Plus international buyers sometimes don't bother to check their addresses in the system. I had a game actually returned to me from Riyadh because apparently the address was bad, though the buyer never admitted as much. Took 2 months, I had already refunded his money, when suddenly the game appears on my porch with a bunch of Arabic stamped on it.

Word of advice for those selling on ebay, switch to the online labels ASAP. I have had far fewer problems since I did that, because the postal scanners can actually read them over handwriting.
 
2012-10-28 01:41:51 PM
When you pay for something on eBay but it never arrives, you'd expect that eBay would be on your side and work to get your money back.


25.media.tumblr.com

More and more, I buy from Amazon Marketplace, precisely because eBay don't give a shiat if you have a problem. In general, I don't find much difference in prices.
 
2012-10-28 01:42:22 PM

mongbiohazard: Hack Patooey: re: For anything higher dollar (actual electronic devices and such) I usually limit my searches to North America since I want to get it faster anyway, and some of the really cheaply built knockoff products get filtered out that way.


This is especially true for video games - I was looking for new stock and came across some goon selling a set of the GBA Pokemon games for like $20 for all. Asked my friend/mentor about it, and he said it's almost always bootleg stuff if it doesn't come from US/Canada/EU.
 
2012-10-28 01:44:01 PM

gopher321: I ordered a hoodie recently from a company that ships from Massachusetts. I'm in Ontario and it's been exactly 31 days.

I understand it takes sometimes longer for an item to clear customs, but yeah - to protect myself, I think I'll open a claim.


And as for China - nothing but a bunch of farking thieves over there. If they can get away with it, or think they can, they'll screw you.


Canada got very anal about customs a few years ago. I had several items held up at the border for more than 30 days, but eventually they arrived.
 
2012-10-28 01:59:45 PM
You can get some nice chinese LEDs off eBay. I got some to replace some halogens in a little track fixture and they were a little dim. I then bought some that had more LEDs and it's just right. Even after 2 sets, I saved so much over anything domestic I can't be bothered to try to get my money back on the first set. Nothing wrong with them anyway.

Now that it's getting cold though, I may put the halogens back in for the warmth.
 
2012-10-28 02:09:29 PM
Burned by this before. I mean, I knew I was dealing with an artist, and they can be flaky. But eBay is supposed to be a business making sure agreed business transactions happen. They suck at that.
 
2012-10-28 02:34:59 PM

scarmig: Burned by this before. I mean, I knew I was dealing with an artist, and they can be flaky. But eBay is supposed to be a business making sure agreed business transactions happen. They suck at that.


That's because they want to keep their take no matter what. Can you tell I really despise the company?
 
2012-10-28 02:55:54 PM

Carth:
If they shipped USPS it uses Canada Post while in Canada. Canada Post is horrible if it makes it to you it will be amazing and a 2-3 month delay isn't unheard of.


The sad part is, if it's coming in from the US, it's still a better choice than UPS ground.
 
2012-10-28 02:58:51 PM

ladyfortuna: Plus international buyers sometimes don't bother to check their addresses in the system. I had a game actually returned to me from Riyadh because apparently the address was bad, though the buyer never admitted as much


Foreign countries have totally different postal address systems. Everytime I order something from another country (be it ebay or retailers) I always fill out the form they provide -which is horridly wrong for my countrie's postal system- and leave them a note on how to fill out the address. Aaaand nobody has ever addressed it the way I told them.

Also, I have not had problems with orders from China. Just takes ages as our customs opens each and every parcel. And if they think there are taxes due, then it takes an additional two weeks.
 
2012-10-28 03:15:38 PM

ladyfortuna: scarmig: Burned by this before. I mean, I knew I was dealing with an artist, and they can be flaky. But eBay is supposed to be a business making sure agreed business transactions happen. They suck at that.

That's because they want to keep their take no matter what. Can you tell I really despise the company?


Me too. They and PayPal are scourges. Enough so that I generally will not do business with anyone who does not offer an alternative. Generally.
 
2012-10-28 03:40:50 PM
Ebay has a lot of deadbeats. Some people think it's a joke and have no intention of paying. fark them. Amazon feels much more secure.

/Their customer service sucks too
//And so does Paypal's
 
2012-10-28 04:06:17 PM
i566.photobucket.com
 
2012-10-28 04:07:51 PM
One time though, I did order some CDs (like 8 years ago). It took them 6 months to come and when they did, they were burned. Totes illegal. I also got a refund due to the asinine amount of time it took.
 
2012-10-28 04:16:16 PM

farkeruk: When you pay for something on eBay but it never arrives, you'd expect that eBay would be on your side and work to get your money back.


[25.media.tumblr.com image 500x386]

More and more, I buy from Amazon Marketplace, precisely because eBay don't give a shiat if you have a problem. In general, I don't find much difference in prices.


I have a friend who sells on Ebay and wanted to open an Amazon Marketplace account. He complained because apparently Amazon made him jump through a bunch of hoops just to open an account. He ended up giving up on it: to him it just wasn't worth the time. I said, "That's why I'll buy through Amazon Marketplace, but not on EBay."
 
2012-10-28 04:36:49 PM
imgs.xkcd.com



imgs.xkcd.com

/oblig
 
2012-10-28 04:55:10 PM

ApatheticMonkey: Carth:
If they shipped USPS it uses Canada Post while in Canada. Canada Post is horrible if it makes it to you it will be amazing and a 2-3 month delay isn't unheard of.

The sad part is, if it's coming in from the US, it's still a better choice than UPS ground.


I agree. UPS screws you over big time on customs fees. I've refused so international packages from UPS, that were supposed to arrive canada post, they won't deliver to our address anymore.

/No I won't pay $30 import fees on a $15 item.
 
2012-10-28 04:59:14 PM

ApatheticMonkey: The sad part is, if it's coming in from the US, it's still a better choice than UPS ground.


This. I don't know how UPS gets away with the customs shiat they pull, but I won't buy anything anymore if the place only ships UPS. I often wound up paying MORE for duty than I did for the item itself by the time UPS tacks on their fees.

Canada Post is much better in general, although I've been screwed by them before too. I once ordered a couple of golf shirts that I paid about $60 for, and they opened the package and said they were "designer clothing" worth over $500 and charged me duty (and fees) on that. It was about $100. The declared value on the package was for what I had paid, and there was a receipt in the package, but I had to send bank statements to prove I actually only paid that amount. I still didn't end up getting much money back because the biggest charge was a non-refundable fee for having to open the package and re-assess it.

I buy quite a bit of stuff online, including quite a bit from eBay. I've only been burned once which was actually this summer. The thing I found completely weird about the 45 day policy was that you can't even give negative feedback after that. I didn't realize that and was waiting until after the appeal/review was completed and I got my refund to give feedback, but that process takes about a month on its own. So the person who burned me still had a 100% feedback rating
 
2012-10-28 05:21:46 PM
I had the greatest eBay experience this past week. I ordered a Levi's jean jacket, and was promptly shipped a Levi's tan corduroy jacket. I contact the seller and he gets back to me within 12 minutes. He promises to ship me the jean jacket, and tells me to not bother returning the tan jacket. The jean jacket comes a few days later, so I now have two nice Levi's jackets for ten dollars.
 
2012-10-28 05:33:59 PM

Phaeon: I had the greatest eBay experience this past week. I ordered a Levi's jean jacket, and was promptly shipped a Levi's tan corduroy jacket. I contact the seller and he gets back to me within 12 minutes. He promises to ship me the jean jacket, and tells me to not bother returning the tan jacket. The jean jacket comes a few days later, so I now have two nice Levi's jackets for ten dollars.


who the hell orders Levi stuff online. gay people. that's who.
and u

who are u

gay or cool?
 
2012-10-28 05:41:07 PM

nyihockey: Canada Post is much better in general, although I've been screwed by them before too. I once ordered a couple of golf shirts that I paid about $60 for, and they opened the package and said they were "designer clothing" worth over $500 and charged me duty (and fees) on that. It was about $100. The declared value on the package was for what I had paid, and there was a receipt in the package, but I had to send bank statements to prove I actually only paid that amount. I still didn't end up getting much money back because the biggest charge was a non-refundable fee for having to open the package and re-assess it.


Canada Customs are the ones who open packages and assess fees. So it was them screwing you over, not Canada Post. Could still happen with UPS, although they seem to be more automated and there's less likelihood of them customs opening stuff up. Of course, you then have to contend with UPS itself making the wrong declaration - had that happen once.
 
2012-10-28 06:42:42 PM
Yeah, I got banned off of Ebay and Paypal for...

"A high risk of potential complaints."

...wat.

/Magic the Gathering cards
//Personal paypal got hit for "ban evasion", despite it being an older account. Now I can't use Paypal just as random payment gateway.
 
2012-10-28 06:48:42 PM

trialpha: Canada Customs are the ones who open packages and assess fees. So it was them screwing you over, not Canada Post. Could still happen with UPS, although they seem to be more automated and there's less likelihood of them customs opening stuff up. Of course, you then have to contend with UPS itself making the wrong declaration - had that happen once.


It's not the opening and taxing that we're griping about. I don't know if you've bought anything shipped via UPS, but basically they'll go through the paperwork automatically, and then charge you some random amount of money for it (usually some insane percentage of the package value).
 
2012-10-28 07:22:33 PM
Have had a few anime dvd's and J-Pop albums shipped out of China, no problems.
 
2012-10-28 07:28:42 PM

Hack Patooey: re: eBay from China. I order electronic components from China all the time. Switches, sockets, etc. Never had a problem I'm amazed that they can sell me 24 toggle switches for $1.99, delivery included. The exact same switches I can buy from radio shack at 2/$1.99.


The last time I bulk ordered LEDs from China I had a dead on arrival rate of 5%. Buy hey, you get what you pay for.
 
2012-10-28 07:44:56 PM
Back in August, Consumerist reader M. placed an order from an eBay seller located in China,

oh please.
 
2012-10-28 07:47:31 PM

ApatheticMonkey: It's not the opening and taxing that we're griping about. I don't know if you've bought anything shipped via UPS, but basically they'll go through the paperwork automatically, and then charge you some random amount of money for it (usually some insane percentage of the package value).


I know what you mean - the problem lies with the translation of what's written on the box to one of the custom's HS codes. Unless you actually pick a code and put it down in the declaration, somebody has to translate the shipper's wording into one of the preset fields. So you get cases (actual example) where "Plastic Figure" (0% duty) somehow becomes "Porcelain Figurine" (~30% duty).

I was pointing out that with Canada Post, it seems like customs itself is doing that (or, perhaps, Canada Post's broker or something) - the only place where the actual HS code appears is on the customs sticker. With UPS though, I've seen the HS code appear on one of the UPS labels - meaning they're screwing things up before customs even sees it.

So with UPS, you not only get terrible service, a ridiculous $45 brokerage fee, the probability of them screwing up the declaration, plus the possibility of customs itself just screwing up. I have no idea why anybody uses them.
 
2012-10-28 08:00:13 PM
Also never pay for a preorder or backordered item using Paypal on a retail site. Your 45 days starts at payment, NOT the date the item is released. They will simultaneously tell you to keep waiting and that you cant file a claim because it happened more than 45 days prior.
 
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