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25938 clicks; posted to Main » on 01 Oct 2012 at 1:27 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
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Archived thread
2012-10-01 01:30:23 PM
26 votes:
Hey Target, you wanna be Amazing? Then open more than three of those 30 checkout lanes at noontime.
2012-10-01 01:23:09 PM
10 votes:
If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.
2012-10-01 02:03:15 PM
7 votes:
This kind of crap exists for one reason: retail store executives desperately wish for it to be true that you shop at store X because they're so damned helpful and friendly. They want this to be the case because it costs not one red farking cent to tell their employees to be so damned helpful and friendly. To them, this is a cheap and easy way to get ALL THE BUSINESS.

These executives DO NOT want to believe the truth: we shop at store X because we can find what we want in stock and getting in, getting it, paying, and getting out is not a complete and utter pain in the ass. They do not wish to believe this because staffing your store for this kind of shopping experience costs money. They do not want to hire a couple more people so the checkout waits are minimal. They do not want to hire a few more people to be able to point you to the artfully hidden merchandise you actually seek. They do not want to hire people to get the carts from the parking lot to the building.

All that costs money. It's cheaper and easier to believe they can make their employees be complete and utter motherfarkers of niceness and that's why you keep coming back.

In other news, a good chunk of executives are completely out of touch with reality and may in fact be unable to find their asses with both hands, a map, and a native guide.
2012-10-01 01:16:42 PM
6 votes:
I wouldn't read that crap if I was a paid employee of Target, and I'm sure as hell not going to read it for free.
2012-10-01 01:41:23 PM
5 votes:
As someone who worked in the "service industry" in the past I have to say----give the poor employees a break. It's not their idea to try and kill you with kindness, but I bet they get the boot if they're caught not doing this crap.
2012-10-01 01:32:05 PM
5 votes:
As a consumer, I'm insulted when I think the customer service agent is reading from a script. Stop it, Target.
2012-10-01 01:33:23 PM
4 votes:

URAPNIS: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

Seems like they do that at The Home Depot a lot.


This. If I want your help I'll ask, otherwise stay the fark away from me. I've taken to just completely ignoring the clerks at Home Depot, I'll look thru them like they aren't even there. My favorite is always the staff at record/book stores. "Do you need some help?: "No, I've pretty much mastered the goddamn alphabet already"...
2012-10-01 03:09:36 PM
3 votes:
Do you want your employees to be cheerful and full of pep?

Hire the ones who are cheerful in the interview.

The problem is that it takes one to know one, and when you have soulless HR drones doing interviews, they won't recognize cheerfulness if it walked up to them and kissed them on the nose.
2012-10-01 02:35:05 PM
3 votes:

SkylineRecords: Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities


One of the things that working in the service industry teaches you is the disturbing fact that there are a large percentage of people out there who go shopping or go out to eat not because they want to buy something they need or eat something they enjoy, but because they want to interact with people in the service industry.

It may seem completely insane to sane people, but there are a shocking number of sad, lonely people who need this kind of fake sincerity. It's why these companies do sh*t like this.
2012-10-01 02:10:05 PM
3 votes:
Meh. Semi related CSB:

Was at Wal-mart yesterday. It was fairly busy, and they only had like 4 checkout lines open, so long lines were forming. People were getting annoyed, and a supervisor or someone comes around, announcing that if you don't need anything weighed, you can checkout at Electronics or the pharmacy. Some dude goes off on the supervisor, yelling "We have rights. Why aren't more checkout lines open? etc."

I know I go to Wal-mart for the cheapest prices, so in my case, I value my time pretty low, and I know what to expect when I go there. I respond to this guy: "this is what happens when you want to pay the absolute minimum for your goods"
"We have rights. The customer is always right."
"Yeah, you do have rights. You have the right to abandon your cart, head up to IGA, where'll you'll be paying 30% more, but you'll get a cashier within 2 minutes of entering a line."

I got a few nods, some scornful looks, and a perplexed look from that supervisor.
2012-10-01 02:04:16 PM
3 votes:
Change your female employee uniform to this, and we'll talk.

www.lingeriediva.com

Otherwise, I will continue to shop from home. Free shipping, no tax, and I don't have to wear pants...
2012-10-01 01:52:25 PM
3 votes:
A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities, such as the example posted above.
2012-10-01 01:31:31 PM
3 votes:
This is nothing new. Back in the 70s and 80s at Pacific Stereo we had employee "pep rallies", but most of the "pep" was actually cocaine.
2012-10-01 01:31:03 PM
3 votes:

URAPNIS: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

Seems like they do that at The Home Depot a lot.


unless you need help finding something. Then they are nowhere to be found.
2012-10-01 03:06:06 PM
2 votes:

SkylineRecords: That is farking scary. That's literally, "shop here, we'll be your best friend..."


No, it's pretty normal. When I worked at a grocery store they told us to be friendly to senior citizens that we might see very regularly... it's not unusual for older folks who don't get out much to go to stores like that every day or two just to get out of the house and socialize. They said to be friendly and courteous, but try not to let them keep us from getting work done. It's more a response to an existing situation than enticing septuagenarians into the store by promising new friends.

IMO, that's a little different from projects like that in TFA, where they're trying to drum up business by being conspicuously friendly instead of just being a store that isn't a pain in the ass to deal with because it's cheaper to tell your employees to care than to just hire more employees.
2012-10-01 02:43:43 PM
2 votes:
cdn.stripersonline.com
2012-10-01 02:18:10 PM
2 votes:

demaL-demaL-yeH: Do I look either lost or illiterate, martherfarkers?


I LOVE when people ask me that. I always come out with the most stupid, nitpicky item I can find on my shopping list, and then I amp it up. If they seem nice, I play it off. If they seem drone-y, then I give them a helpful, hopeful look.

Did that in Kmart of all places last week. I was looking at buying a heavy quilt for my son and modifying it to be weighted. Nice employee says "Hey you need help?" and I said "Yes! I'm weighing these quilts by hand and I'd really like to know which one is heaviest." He looked startled and laughed and I gave him a nice smile and a bit of chit-chat. I enjoyed it and I think he enjoyed it.

My solution for getting good customer service is pay your employees more, and promote anyone who actually has a clue -- you know... The ones you keep labelling "troublemakers" and "not committed to Sparkle Motion".

Of course, I'm probably among the minority on that one...
2012-10-01 02:16:38 PM
2 votes:
So..Target has problems with shoplifters? This a common loss prevention tactic in retail. When I worked at Lowes, it was SOP to customer service the hell out of suspected shoplifters.
2012-10-01 02:11:24 PM
2 votes:
I for one hate overly chatty and friendly staff. Especially when it's blatantly obvious they're following a script. Just leave me be. If I have a question, I'll come to you, at which point nice customer service is appreciated, but quite trying to make chit chat with me about if I need help finding anything or why I'm buying what I'm buying at checkout.
2012-10-01 02:00:20 PM
2 votes:

hailin: You want to know how they can compete with Amazon? Let me freaking buy my stuff online and then have it waiting for me to pickup at the store. I know that interferes with their business model of putting what I really need at the back of the store hoping I buy something else along the way with their "fun" advertising promotions, but just stop it. I buy from Amazon for convenience and not having to interact with a human to purchase tampons. Friendlier associates in counterproductive to what I want....to be in and out of a store in 5 minutes.

Best Buy has pick up in store and it is awesome. I shop there when I need stuff right away. If I can wait a few days then it is Amazon. Why other brick & mortor stores can't figure out the pick up in store option is beyond me.


I like how some of you are getting upset about people at least trying to be friendly and helpful to you.

In the current economy, you have a shiatload of people forced into the service sector that have no clue about how to interact with a live human and provide them proper service. Target and stores like it have to start at the bottom and train them up from there. The ones that don't figure it out (and yes, there are some that don't) go away.

FYI: I shop more at Amazon.com than ever. Some things though, I want to see in person before I throw plastic at it--sorry, I just do. I did that with my exercise bike, got what I wanted and saved hundreds.
2012-10-01 01:50:52 PM
2 votes:
You want to know how they can compete with Amazon? Let me freaking buy my stuff online and then have it waiting for me to pickup at the store. I know that interferes with their business model of putting what I really need at the back of the store hoping I buy something else along the way with their "fun" advertising promotions, but just stop it. I buy from Amazon for convenience and not having to interact with a human to purchase tampons. Friendlier associates in counterproductive to what I want....to be in and out of a store in 5 minutes.

Best Buy has pick up in store and it is awesome. I shop there when I need stuff right away. If I can wait a few days then it is Amazon. Why other brick & mortor stores can't figure out the pick up in store option is beyond me.
2012-10-01 01:37:23 PM
2 votes:
I was just in Target, and my local store is not following this script. Which happies me, actually.

If you want to be successful at customer service, be around so that if I need you to answer a question, I can find you. If I don't ask you a question, leave me alone.

And yeah, more open checkout lines, plz.
2012-10-01 01:36:09 PM
2 votes:
Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.
2012-10-01 01:36:04 PM
2 votes:
Maybe they should really start pronouncing it "Tar-zhay."
2012-10-01 01:36:02 PM
2 votes:
Can we cut the 'Amazing' and 'Magical' BS?

Birth of a kid, or some once in a lifetime sort of event... maybe...
But we're slapping this language on sandwiches, particle board, aluminum foil, and minimum wage jobs.

Just. Stop. It.
2012-10-01 01:34:56 PM
2 votes:

WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.


A while ago Wells Fargo started what I call the "New Niceness". While depositing a check they will attempt to engage you in all matters of polite small talk. I just want to leap over the counter and choke the living niceness out of them.

/just deposit the damn thing and shut the fark up
2012-10-01 06:21:11 PM
1 votes:

cgraves67: Am I the only one that read that in Ralph Wiggum's voice?


i read it in pit-pat's voice.
2012-10-01 05:26:16 PM
1 votes:

Another Pretentious Nickname: The "script" here is for management to deliver to employees, not for employees to deliver to customers... there is no scripted customer experience here.

It's a training tool. It is virtually identical to many others I have seen. Did you guys think local store managers make up their own customer relations strategies or something?

This is stretching "not news" to its limits.


I just find it very funny that whoever came up with that pictured a scenario where a corporate meeting with a bunch of minimum wage earning teenagers would end with the speaker waiting for the audience's "Yeah!" Like out of some terrible 1980s sitcom.
2012-10-01 04:34:15 PM
1 votes:
The "script" here is for management to deliver to employees, not for employees to deliver to customers... there is no scripted customer experience here.

It's a training tool. It is virtually identical to many others I have seen. Did you guys think local store managers make up their own customer relations strategies or something?

This is stretching "not news" to its limits.
2012-10-01 04:30:22 PM
1 votes:

SkylineRecords: A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities, such as the example posted above.

 

assets3.bigthink.com
2012-10-01 04:20:25 PM
1 votes:
Did a lot of you people have a shiatty weekend, or are you normally just assholes?

/"Can I help you?" does not translate as "I'm annoying and you're a dipshiat". get over yourselves.
2012-10-01 04:04:38 PM
1 votes:

nickeyx: Either that, or I understand that the "corporate drone" is actually a human being with a personality doing what they have to do to earn a living.

If that's how you categorize people, I assume you must work for some sort of large company with scripted greetings.


Again, you're missing the main point. The beef is not with the people as much as it is the company requiring them to do it.
2012-10-01 03:53:19 PM
1 votes:

BMFPitt: Here's what I consider an amazing retail experience: Don't bother me unless I come to you first. Have enough people working checkout to get me done fast.


Exactly; this is why Amazon.com is beating stores like Target. I type in what I want, and if they have it in stock, it pops up on my screen. I check out immediately and go about my life -- especially with Amazon Prime, which I was converted to by Fark.

If I am in a store like Target, I want to buy a bunch of crap for my house like cat litter and cleaning supplies and aluminum foil as quickly and cheaply as possible. I don't want to make friends, I don't want to chat, and i don't think I am a "guest." I'm a customer in a store and I just want to buy the necessities and carry on with my life. Odds are I just worked 8-9 hours, plus the commute time, and would really like to get home, make dinner and maybe watch some TV with my boyfriend before we pass out for the night and do it all again the next day.

Hence, why Amazon.com is doing so well. I did virtually all my Christmas shopping there last year and probably will do the same thing again this year. It's easier, nobody bothers me, and most importantly, it saves a lot of time.
2012-10-01 03:50:59 PM
1 votes:
CSB:

A million years ago when I was 19, I worked at Denny's for about 2 days. I quit after 2 days because they literally wanted me to memorize the "Denny's Dogma". Seriously. Dogma is not a word I would ever use in the same sentence as "Denny's". Plus the manager seemed to be embalmed without knowing it. Smelled like a mix of cigarettes, formaldehyde and bug spray.

End CSB

/also couldn't wear any make up, or nail polish
//c'mon, this was Denny's for Christ's sake, not The Four Seasons!
2012-10-01 03:50:39 PM
1 votes:

nickeyx:
Get over yourself. When they say hello, or ask if you need help, it wouldn't kill you to be farking polite. They're not trying to be your friend, they're trying to not get fired.


Congratulations on missing the entire point of the thread. We know they're not trying to be our friend, that's why it's a stupid policy that they force them to pretend.
2012-10-01 03:50:23 PM
1 votes:

Dancin_In_Anson: I can't stand the use of the word "guest" over "customer". One of my kids worked at Target and got called on the carpet for using "the c word".

What the fark?


That pisses me off too. I worked at a Menard's (hardware store), and the guy training me said, "We don't call them customers. We call them 'guests'. We want to make them feel at home, like they can come on in any time." You've got to be a nominee for "World's Biggest Tool" if you try feed me that horse sh*t and legitimately expect me to agree.
2012-10-01 03:49:53 PM
1 votes:
Worked at a home depot in the hardware department many moons ago. Before my first day, I wondered what the hell I would be doing all day. I figured most people know what they want, and you could just point them to the product, and let them get on their way.

Not even close. 90% of the customers want to be led around by the hand. And talk, and talk, and talk, and talk some more.

Biggest surprise? The guys are the chatty ones. I guess they needed some male bonding or some such crap. 

Oh, and you anti-social basement dwellers with the cheeto stained fingers who just wanted to be left alone? You're easy to spot, and we left you alone.

I have noticed they are a bit more aggresive now at HD then they were when I worked there, but I prefer that to spending 10 minutes trying to hunt one down. A simple "no thanks, I'm fine" and they just move on.
2012-10-01 03:48:21 PM
1 votes:

brigid_fitch: And they were told to treat the customers as though they had just gotten off work and were just looking to get shiat done before heading home--because that's what 90% of the customers were.


BRILLIANT.

Too bad most executives can't admit that people don't come to store X just to be at store X. Store X is a means to an end- obtaining the products that are sold there. The more store X can help people get the products they want, the easier life will be for their shoppers. Instead, they try to make shopping at store X some kind of experience as though obtaining the products sold are just an irrelevance.

When I go to Walmart, Target, or wherever, I'm not there because I get warm fuzzy feelings from being there. It's because I want what is sold there. Trying to push some kind of undesired experience on the shopper is destined to fail because that's not what the shopper actually wants.
2012-10-01 03:45:46 PM
1 votes:
The comments from TFA are why I hate working with customers. Because customers, on the whole, are assholes.

"I don't see any problem here. Is it now "torture" to train employees to be polite to customers and try to give them a positive experience when shopping at your store?"

"Yes, let's mock them for actually trying to promote good customer service in their stores. The monsters!"

"As crappy and lame as it all sounds, I wonder what the people in the "Unemployment Stories" series would think about a job like this. "

Fark these people right in the ear.
2012-10-01 03:42:58 PM
1 votes:
I can't stand the use of the word "guest" over "customer". One of my kids worked at Target and got called on the carpet for using "the c word".

What the fark?
2012-10-01 03:29:38 PM
1 votes:
i.ytimg.com

bizarro i love you bizarro
2012-10-01 03:29:27 PM
1 votes:
Something about Target just bothers me...I don't know what it is. Oh wait yes I do. I'll be buying 3 items and they have 3 regular lanes open 5 people deep, with no express lanes open. Lady will holler on her radio for more help, but nobody ever shows up. Or the fact that the quality of the items aren't any different than anywhere else. Everything electric or electronic I have purchased from Target I have had to return either because it was defective out of the package, or broke in a few months. People complain that Walmart is bad, but mine always has enough lanes open, and I've only had to return a coffee maker once.

And why no in-store pick-up option? Walmart does it (and is actually handled very well), and even Kmart has a store-pickup option for crying out loud. Put the counter in the back of the store if you want people to wander through a bunch of china crap if you are worried about that aspect.

I'm pretty much anti-social as it is, and I don't need fake niceness either, or people following me around like I'm a crook. I know how to walk around a store on my own (and actually, while doing so, I may see something else I may impulsively buy...duh!). It's a generic retail store, and companies don't seem to realize they really aren't different than anyone else. If I'm at a restaurant, I expect the server to be friendly and prompt. I don't need that in a self-service store (except the cashier should say Hello and Thank You).. If I wanted personal service, I would go to Neiman Marcus.

If only Amazon would open retail/pickup stores....Target would be screwed.
2012-10-01 03:25:47 PM
1 votes:
I'm the first person to say "Don't try to be my friend" (Hell, I even told a worker at Sears once to stop using my first name because they didn't know me)...but the presentation in the article is no big deal. The only examples shown there are saying "Hi" as you pass a customer, and asking "Can I help you find something?" BFD.

Lighten up, Francis'
2012-10-01 03:23:27 PM
1 votes:

akula: IMO, that's a little different from projects like that in TFA, where they're trying to drum up business by being conspicuously friendly instead of just being a store that isn't a pain in the ass to deal with because it's cheaper to tell your employees to care than to just hire more employees.


That's a very key difference. My husband worked for Pathmark in the late 90s when they had a major change in upper management. They went from streamlined to a more customer-service oriented model which worked quite well. If a customer wanted to know if a bakery item was any good, the employees were to offer a sample. They were encouraged to special-order items for customers when asked and to keep an ear out for items they didn't ask for. And they were told to treat the customers as though they had just gotten off work and were just looking to get shiat done before heading home--because that's what 90% of the customers were. It worked tremendously and it was actually a fun place to shop. Nobody harassed you and when you did have a question, they bent over backwards to help you. Then a new CEO came along and went back to the original model, but that's another story.

The difference between what Pathmark did & what Target is doing is the script the latter is pushing. The introduction of "vibe cards" and "amazing moment opportunities" instead of just letting the employees use common sense. If you need to brainwash your employees into being friendly and helpful, there's something much bigger wrong with your business and/or hiring model that a catchy little marketing ploy isn't going to help.
2012-10-01 03:21:25 PM
1 votes:
mongbiohazard:

A polite, "No thank you, I'm fine" is all you need to free them from having to suck up to you and everyone is fine.

I should wear that on a T-shirt in letters so big I don't have to point to it.

"NO THANKS I DON'T NEED HELP."
2012-10-01 03:17:58 PM
1 votes:

gingerjet: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

A while ago Wells Fargo started what I call the "New Niceness". While depositing a check they will attempt to engage you in all matters of polite small talk. I just want to leap over the counter and choke the living niceness out of them.

/just deposit the damn thing and shut the fark up


Yep yep. Last week I went to my Wells Fargo to deposit five checks totalling about $9500. The teller did the whole song and dance friendly perky customer service... while making a $5000 arithmetic error. I only caught it as I was walking out the door and double checking my receipt.

Do you have any idea what a pain in the ass it would have been to track down the check she missed, get it reissued, and then redeposited?! For fark's sake people, spare me the niceness onslaught and do your frakking job!
2012-10-01 03:16:19 PM
1 votes:

mongbiohazard: Most modern companies do something like this. There's nothing wrong with it, really. What are they going to do, throw them out there with no direction? Not try and train them to be helpful and serve the customers in as engaging an environment as possible?



I have no opinion in the matter, but when I was hired as a stock boy at a grocery store, I had no training in customer service.  Just told to memorize where everything was in the store ASAP.
2012-10-01 03:07:01 PM
1 votes:

gingerjet: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

A while ago Wells Fargo started what I call the "New Niceness". While depositing a check they will attempt to engage you in all matters of polite small talk. I just want to leap over the counter and choke the living niceness out of them.

/just deposit the damn thing and shut the fark up


THIS! It's the one thing I hate most about Wells-Fargo, I hate going into one of their branches where I get accosted by 'niceness' from the moment I step in the door -- actually I think the word I'm looking for is obsequiousness -- , but sometimes I have to since that's where my money is...
2012-10-01 03:02:03 PM
1 votes:

The One True TheDavid: At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.


I feel bad when a clerk has to lead me halfway across the store to find something I'm looking for. Dude, you're busy and this is obviously your section. I don't want to take you from your job where you're going to get yelled at for not finishing something fast enough. Just tell me which aisle and I'll find it myself.

Target already had the right idea w/the customer service phones all over the place. I can't find something, I just pick it up & call. I prefer that method to somebody bugging me while I'm trying to decide what color lipstick to buy or which brand of dog food my picky dog might eat this week. Sometimes I just like to wander to see what there is to see. Don't harass me when I'm shopping.
2012-10-01 03:00:14 PM
1 votes:

WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.


They actually started this shiat at our local store about eight months ago after a remodel. Suddenly, all of the little redshirts are running up to you like a puppy that got loose at the mill, desperate for attention, begging to do something for you today.

No, kid, there's nothing you can do for me today. Go away. I actually know this store better than you do.
2012-10-01 02:56:51 PM
1 votes:

UncleStumpy: BMFPitt: Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

Because its really hard to say no thanks, I don't need any help.

I understand that getting bugged several times in a few minutes is annoying, but I'd rather that than trying to hunt someone down for 20 when I have a question, and then getting an indifferent grunt when I finally find someone


These happy helpers are typically 16 year-olds making minimum wage with no aspirations of working there more than 2 years tops. if you're expecting more out of them than finding out what aisle something is in or if there's any more in the back you're living in phony make-believe land.
2012-10-01 02:51:53 PM
1 votes:
hey don't pig pile on this - it gives someones drunken good for nothing brother in law a freaking job, gets his sister off her husbands back, employs printers and video companies. to say nothing of the shipping and other ancillary costs of producing crap this program. It's the adult equivalent of those $3.95 toys that hang in a bag in the grocery store.

Yeah your capitalization, apostrophe, and other nit picky crap, it's kissin my ass. I'm sick as a dog and still compelled to comment so take you nazi and jam it. All I want from you is a hearty "Wilco"
2012-10-01 02:51:29 PM
1 votes:

The One True TheDavid: At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.


I think they're told to do that, btw. I've had it happen a couple times with various different stores/companies. I always feel a right tit following after them, especially when it's across the darn store. It's helpful in Home Depot though, because what I want is frequently on the bottom shelf hidden behind 3 other things.
2012-10-01 02:51:06 PM
1 votes:

sigdiamond2000: SkylineRecords: Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities

One of the things that working in the service industry teaches you is the disturbing fact that there are a large percentage of people out there who go shopping or go out to eat not because they want to buy something they need or eat something they enjoy, but because they want to interact with people in the service industry.

It may seem completely insane to sane people, but there are a shocking number of sad, lonely people who need this kind of fake sincerity. It's why these companies do sh*t like this.


That is farking scary. That's literally, "shop here, we'll be your best friend..."
2012-10-01 02:51:00 PM
1 votes:
SkylineRecords:

A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

No, that's disgusting

I prefer to keep a tissue handy if she doesn't want cum in her mouth.
2012-10-01 02:48:44 PM
1 votes:
Considering I only step into a Target or Wal-Mart for completely mundane household items like bath towels or bed sheets, I should really test their new customer service strategy to the limits.

"So, I see this is 400 thread count, but THIS one is 500. Can you please take turns draping both over you on the floor, and I'll lay on you to see if I can feel the 100 thread difference?"
2012-10-01 02:47:45 PM
1 votes:
BMFPitt:

Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

But why, when they can pay people to roam the store acting friendly & helpful?

When a store employee asks me such questions it sounds like they think I'm a shoplifter. That was originally the idea back in the '70s: be "helpful" with people who look "iffy," let them know you're watching them. So it's a big temptation to reply "I don't shoplift. Now fark off."

At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.

By the way, I'd have never thought of that. So then the laundry detergent should be with the washing machines and the Ty-D Bowl with the toilets, right? But where would they put the underwear?
2012-10-01 02:46:27 PM
1 votes:
wac.450f.edgecastcdn.net
2012-10-01 02:45:56 PM
1 votes:
The downfall of our society is evidenced by the fact that we have to have intensive, detailed, month long or more training sessions and scripts to follow, for simple niceness and common courtesy.
2012-10-01 02:37:46 PM
1 votes:

UncleStumpy: BMFPitt: Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

Because its really hard to say no thanks, I don't need any help.

I understand that getting bugged several times in a few minutes is annoying, but I'd rather that than trying to hunt someone down for 20 when I have a question, and then getting an indifferent grunt when I finally find someone


Balance is a good thing. Most retail stores' employees try to be helpful, but unobtrusive. But not so much in restaurants anymore. The staff bugs the piss out of you, interrupting your meal every two minutes to make sure you're having some sort of life altering experience. Go the hell away already and let me eat.
2012-10-01 02:36:55 PM
1 votes:

Bathysphere: Wholefoods does this.



Most modern companies do something like this. There's nothing wrong with it, really. What are they going to do, throw them out there with no direction? Not try and train them to be helpful and serve the customers in as engaging an environment as possible?

Most of the people taking front-line shelf stocking and customer servicing roles like the ones this training is for are being paid shiat wages - these are not positions making $85,000 a year, ya know? And if you're paying people shiat wages across the board you're going to get a good number of them who are going to need some basic guidance, and some other amount may even be surly. For the ones who don't need to be told to try and be helpful and friendly it's not going to hurt them. For the ones who need it they're never going to absorb 100% of the training and become a full-on Target-bot... you can hope they absorb 40% of it and simply become pleasant for your customers to deal with.

And for a company to compete in the marketplace it's kind of a no-brainer that you'd want your employees to be as friendly and engaging as possible.

I do very strongly dislike being pandered to by some poor drone who is being forced by their corporate overlords, but I can't really blame the employee for doing it, nor the company for asking for it. That's just the world we've created. A polite, "No thank you, I'm fine" is all you need to free them from having to suck up to you and everyone is fine.
2012-10-01 02:34:00 PM
1 votes:

BMFPitt: Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.


Because its really hard to say no thanks, I don't need any help.

I understand that getting bugged several times in a few minutes is annoying, but I'd rather that than trying to hunt someone down for 20 when I have a question, and then getting an indifferent grunt when I finally find someone
2012-10-01 02:33:49 PM
1 votes:

WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.


This is the exact reason I stopped shopping at Macy's.
2012-10-01 02:30:12 PM
1 votes:
You have thought by now there'd be some hip corporate training program that recognized that the Happy Smile Time pitch never worked and to stop assuming your employees are morons with no sense of dignity. Sure, you're working at Target or Taco Bell or some other dead-end job, but that doesn't mean you're just excited to be there, Stan!
2012-10-01 02:29:53 PM
1 votes:

moothemagiccow: I don't get this. What's so embarrassing about tampons and condoms? I buy toilet paper all the time and the cashier knows that's going directly onto my ass.



Exactly.  Hell, I'm a guy and I've bought them for my wife while shopping alone.  Never felt embarassed.  And If I didn't know where they were, I wouldn't be embarassed to ask someone on the floor.
 
Periods are kinda part of life.  And people shop for their SO's all the time.
2012-10-01 02:26:33 PM
1 votes:

hailin: You want to know how they can compete with Amazon? Let me freaking buy my stuff online and then have it waiting for me to pickup at the store. I know that interferes with their business model of putting what I really need at the back of the store hoping I buy something else along the way with their "fun" advertising promotions, but just stop it. I buy from Amazon for convenience and not having to interact with a human to purchase tampons. Friendlier associates in counterproductive to what I want....to be in and out of a store in 5 minutes.

Best Buy has pick up in store and it is awesome. I shop there when I need stuff right away. If I can wait a few days then it is Amazon. Why other brick & mortor stores can't figure out the pick up in store option is beyond me.


I don't get this. What's so embarrassing about tampons and condoms? I buy toilet paper all the time and the cashier knows that's going directly onto my ass.
2012-10-01 02:23:29 PM
1 votes:

hdhale:
Some things though, I want to see in person before I throw plastic at it--sorry, I just do. I did that with my exercise bike, got what I wanted and saved hundreds.


You would trust a farking salesmen over a hundred online user reviews?
2012-10-01 02:17:14 PM
1 votes:
The employees of the super Target near me, must not have had to take this training. They don't seem to care about anything or anyone. But then they work in a store the size of a small mall. I hate the place, but my wife says she can get things there that she'd have to go to the other side of town to find otherwise. So I let her go.
2012-10-01 02:16:43 PM
1 votes:
img2.timeinc.net
2012-10-01 02:06:59 PM
1 votes:
Welcome to Target. I love you.

Welcome to Gawker. I hate good customer service.
2012-10-01 02:06:22 PM
1 votes:

EZ Writer: Change your female employee uniform to this, and we'll talk.

[www.lingeriediva.com image 240x360]

Otherwise, I will continue to shop from home. Free shipping, no tax, and I don't have to wear pants...


TARGET GIRL THREAD!!! GO!!!

desktop-wallpapers.net
2012-10-01 02:04:10 PM
1 votes:
When will these stores realize that accosting the customer to greet them and ask if they need assistance is a HUGE turn off. The worst with that shiat is Best Buy, where I can't walk more than 10 feet without having 3 different employees ask me if I need any help while I'm looking. There have in fact been many instances where I've gone into a store and considered making an impulse purchase, only get get annoyed by overly aggressive associates and leave without buying anything. Help, if I need it, I'll ask for it, otherwise leave me the fark alone. Go bother the 14 year olds who clearly don't have any money and are wearing hoodies in August, those are the ones that are going to steal from you, not me.
2012-10-01 02:00:51 PM
1 votes:
Worked for Target for years. Well, was an IT manager for Mervyn's, then once Target took over DHC (on the money Mervyns's made to support Targets expansion during the 80's-90's), all IT rolled into Target Information Services.
We always referred to them as the "Big Red Sphincter".

Poisonous corporate environment. Plus, any business trips for big meetings went from going to the SF Bay area to freaking Minnenoplace. Usually in February.

Of course, they dumped Mervyn's once they sucked us dry.

/Fark them.
2012-10-01 01:54:51 PM
1 votes:

hailin: You want to know how they can compete with Amazon? Let me freaking buy my stuff online and then have it waiting for me to pickup at the store. I know that interferes with their business model of putting what I really need at the back of the store hoping I buy something else along the way with their "fun" advertising promotions, but just stop it. I buy from Amazon for convenience and not having to interact with a human to purchase tampons. Friendlier associates in counterproductive to what I want....to be in and out of a store in 5 minutes.

Best Buy has pick up in store and it is awesome. I shop there when I need stuff right away. If I can wait a few days then it is Amazon. Why other brick & mortor stores can't figure out the pick up in store option is beyond me.


True, dat. I'd be a huge fan of that. Hell, I'm even okay with the shipping taking a few days if it's not stocked at the local store as long as I don't have to pay for shipping.
2012-10-01 01:53:16 PM
1 votes:
They won't have as many manned checkout lanes because they're trying to move you into the self-checkout lanes, which is better for their bottom lines, in the long-run.
But people would rather wait in line for a manned checkout lane.

Can we call the self-checkout a failed experiment and bury it already?
2012-10-01 01:45:53 PM
1 votes:
It's only annoying when you're feeling a little too stoned. That's what someone told me anyway...
2012-10-01 01:42:36 PM
1 votes:
"Be sure to tell the team where they'll find the "Going The Extra Inch" board and a supply of Vibe cards..."
images.whereilive.com.au
Welcome to Target. Is that your soap on the floor..?
2012-10-01 01:41:40 PM
1 votes:
Penis Goes WHAR?!?!? 
i.imgur.com
2012-10-01 01:41:18 PM
1 votes:

Jamrock: Welcome to the wonderful world that is retail.This is standard.

In my experience, at least, it comes down heavy from corporate, and everybody has to play along from the top on down.


This. Just about any retail job you take will have this stuff buried somewhere in the employee manual, and featured prominently in the orientation training video that you slept through.
2012-10-01 01:39:23 PM
1 votes:
i171.photobucket.com
2012-10-01 01:39:05 PM
1 votes:

olddeegee: This is nothing new. Back in the 70s and 80s at Pacific Stereo we had employee "pep rallies", but most of the "pep" was actually cocaine.


Cocaine is one thing but I don't want the senior at the door taking Ecstasy.
2012-10-01 01:35:43 PM
1 votes:
Just tell me where the Preparation-H is and then leave me alone. I didn't come into your store to be your friend.
2012-10-01 01:35:35 PM
1 votes:
I dunno, it might be a refreshing change from the fat 50 year-old Walmart lifer pushing the shopping cart full of returned kids clothes slowly down the aisle who refuses to tell me where I could find the clothes hangers without rolling their eyes and sighing profusely and waving a flabby arm in a general direction over there like the Scarecrow in the Wizard of Oz.
2012-10-01 01:34:22 PM
1 votes:
AMAZING: Currently the 2nd most overused synynom for good next to AWESOME. I'm going to start carring a pocket sized thesaurus to the store if this really happens.
2012-10-01 01:33:54 PM
1 votes:
I love Target for the views. It's the opposite of Walmart.
2012-10-01 01:33:00 PM
1 votes:
Ow, my balls!
2012-10-01 01:30:43 PM
1 votes:
It looks like they plagiarized a Scientology brochure.
2012-10-01 01:30:32 PM
1 votes:
I tried to walk into Target once, but I missed.

-Mitch Hedberg
2012-10-01 01:24:53 PM
1 votes:
I wondered why the local Target pharmacy techs had gone all Stepford Wife on me.
2012-10-01 01:22:47 PM
1 votes:
Scripted to 15-second increments?

also:

www.enjoy-your-style.com
 
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