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25942 clicks; posted to Main » on 01 Oct 2012 at 1:27 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-10-01 02:35:50 PM
cbsb96radio.files.wordpress.com
 
2012-10-01 02:36:55 PM

Bathysphere: Wholefoods does this.



Most modern companies do something like this. There's nothing wrong with it, really. What are they going to do, throw them out there with no direction? Not try and train them to be helpful and serve the customers in as engaging an environment as possible?

Most of the people taking front-line shelf stocking and customer servicing roles like the ones this training is for are being paid shiat wages - these are not positions making $85,000 a year, ya know? And if you're paying people shiat wages across the board you're going to get a good number of them who are going to need some basic guidance, and some other amount may even be surly. For the ones who don't need to be told to try and be helpful and friendly it's not going to hurt them. For the ones who need it they're never going to absorb 100% of the training and become a full-on Target-bot... you can hope they absorb 40% of it and simply become pleasant for your customers to deal with.

And for a company to compete in the marketplace it's kind of a no-brainer that you'd want your employees to be as friendly and engaging as possible.

I do very strongly dislike being pandered to by some poor drone who is being forced by their corporate overlords, but I can't really blame the employee for doing it, nor the company for asking for it. That's just the world we've created. A polite, "No thank you, I'm fine" is all you need to free them from having to suck up to you and everyone is fine.
 
2012-10-01 02:36:59 PM

Sin_City_Superhero: Big_Fat_Liar: It's only annoying when you're feeling a little too stoned. That's what someone told me anyway...


How stoned is "too stoned"? Just curious...


Ever been so stoned that you're lying on the floor, and you can't get up, because the room is spinning waaaaaay too fast?

\that's "too stoned"
 
2012-10-01 02:37:46 PM

UncleStumpy: BMFPitt: Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

Because its really hard to say no thanks, I don't need any help.

I understand that getting bugged several times in a few minutes is annoying, but I'd rather that than trying to hunt someone down for 20 when I have a question, and then getting an indifferent grunt when I finally find someone


Balance is a good thing. Most retail stores' employees try to be helpful, but unobtrusive. But not so much in restaurants anymore. The staff bugs the piss out of you, interrupting your meal every two minutes to make sure you're having some sort of life altering experience. Go the hell away already and let me eat.
 
2012-10-01 02:39:08 PM

fruitloop: [i171.photobucket.com image 638x348]



Leaving satisfied. A-MA-ZIIIIIIIING!
 
2012-10-01 02:39:44 PM
It beats Walmart's employee script: "Hey, Lady, can you spare some change?"

/Fortunate enough to be snobby enough to shop at Tar-zhay rather than Target.
//Even more fortunate to be snobby enough to not have to shop at Walmart.
 
2012-10-01 02:41:21 PM
img3.allvoices.com
 
2012-10-01 02:42:00 PM
cdn1.gossipcenter.com
 
2012-10-01 02:43:25 PM

URAPNIS: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

Seems like they do that at The Home Depot a lot.


Really? My experience at Home Depot has been its next to impossible to find someone, and when you do, they say something like "I think its down aisle 20, or maybe 23. Its down that way." and then they walk away without making eye contact.
 
2012-10-01 02:43:43 PM
cdn.stripersonline.com
 
2012-10-01 02:44:23 PM
t6ak.roblox.com

All I could think of after reading subby's headline.
 
2012-10-01 02:45:56 PM
The downfall of our society is evidenced by the fact that we have to have intensive, detailed, month long or more training sessions and scripts to follow, for simple niceness and common courtesy.
 
2012-10-01 02:46:27 PM
wac.450f.edgecastcdn.net
 
2012-10-01 02:47:45 PM
BMFPitt:

Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

But why, when they can pay people to roam the store acting friendly & helpful?

When a store employee asks me such questions it sounds like they think I'm a shoplifter. That was originally the idea back in the '70s: be "helpful" with people who look "iffy," let them know you're watching them. So it's a big temptation to reply "I don't shoplift. Now fark off."

At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.

By the way, I'd have never thought of that. So then the laundry detergent should be with the washing machines and the Ty-D Bowl with the toilets, right? But where would they put the underwear?
 
2012-10-01 02:48:15 PM
a.abcnews.com
 
2012-10-01 02:48:44 PM
Considering I only step into a Target or Wal-Mart for completely mundane household items like bath towels or bed sheets, I should really test their new customer service strategy to the limits.

"So, I see this is 400 thread count, but THIS one is 500. Can you please take turns draping both over you on the floor, and I'll lay on you to see if I can feel the 100 thread difference?"
 
2012-10-01 02:49:56 PM

ChipNASA: [wac.450f.edgecastcdn.net image 630x420]


Ha ha ha
 
2012-10-01 02:51:00 PM
SkylineRecords:

A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

No, that's disgusting

I prefer to keep a tissue handy if she doesn't want cum in her mouth.
 
2012-10-01 02:51:06 PM

sigdiamond2000: SkylineRecords: Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities

One of the things that working in the service industry teaches you is the disturbing fact that there are a large percentage of people out there who go shopping or go out to eat not because they want to buy something they need or eat something they enjoy, but because they want to interact with people in the service industry.

It may seem completely insane to sane people, but there are a shocking number of sad, lonely people who need this kind of fake sincerity. It's why these companies do sh*t like this.


That is farking scary. That's literally, "shop here, we'll be your best friend..."
 
2012-10-01 02:51:29 PM

The One True TheDavid: At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.


I think they're told to do that, btw. I've had it happen a couple times with various different stores/companies. I always feel a right tit following after them, especially when it's across the darn store. It's helpful in Home Depot though, because what I want is frequently on the bottom shelf hidden behind 3 other things.
 
2012-10-01 02:51:53 PM
hey don't pig pile on this - it gives someones drunken good for nothing brother in law a freaking job, gets his sister off her husbands back, employs printers and video companies. to say nothing of the shipping and other ancillary costs of producing crap this program. It's the adult equivalent of those $3.95 toys that hang in a bag in the grocery store.

Yeah your capitalization, apostrophe, and other nit picky crap, it's kissin my ass. I'm sick as a dog and still compelled to comment so take you nazi and jam it. All I want from you is a hearty "Wilco"
 
2012-10-01 02:56:51 PM

UncleStumpy: BMFPitt: Here's what I consider an amazing retail experience:  Don't bother me unless I come to you first.  Have enough people working checkout to get me done fast.

Because its really hard to say no thanks, I don't need any help.

I understand that getting bugged several times in a few minutes is annoying, but I'd rather that than trying to hunt someone down for 20 when I have a question, and then getting an indifferent grunt when I finally find someone


These happy helpers are typically 16 year-olds making minimum wage with no aspirations of working there more than 2 years tops. if you're expecting more out of them than finding out what aisle something is in or if there's any more in the back you're living in phony make-believe land.
 
2012-10-01 02:59:49 PM
My daughter is a clone of April from Community and works at Target in "guest services". I cannot wait to see what she thinks of this.
 
2012-10-01 03:00:14 PM

WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.


They actually started this shiat at our local store about eight months ago after a remodel. Suddenly, all of the little redshirts are running up to you like a puppy that got loose at the mill, desperate for attention, begging to do something for you today.

No, kid, there's nothing you can do for me today. Go away. I actually know this store better than you do.
 
2012-10-01 03:02:03 PM

The One True TheDavid: At Wal-Mart not long ago I asked a young guy who was stocking shelves in the cleaning products aisle where Wal-Mart puts vacuum cleaner bags. So he stopped what he was doing and led me across the store to the vacuum cleaner aisle. It seemed unnecessary when he could have just said "Here they're with the vacuum cleaners." I could have found those by myself then.


I feel bad when a clerk has to lead me halfway across the store to find something I'm looking for. Dude, you're busy and this is obviously your section. I don't want to take you from your job where you're going to get yelled at for not finishing something fast enough. Just tell me which aisle and I'll find it myself.

Target already had the right idea w/the customer service phones all over the place. I can't find something, I just pick it up & call. I prefer that method to somebody bugging me while I'm trying to decide what color lipstick to buy or which brand of dog food my picky dog might eat this week. Sometimes I just like to wander to see what there is to see. Don't harass me when I'm shopping.
 
2012-10-01 03:02:28 PM
I would prefer they offer me an Andy Kaufman moment.
 
2012-10-01 03:02:37 PM
They just opened a Target downtown here, so the boyfriend and I stopped by to check it out, then came back a week or so later to pick up a cat carrier. Nobody acknowledged us until we reached the register. I'm okay with them not changing that formula.
 
2012-10-01 03:05:48 PM
Cheri Pi:

It's not creepy to expect your employees to deliver good customer service. I worked in grocery stores for about 5 years in college, and I was expected to smile, greet my customers, and provide good service. And now that I'm a registered nurse I am expected to smile, greet my patients, and provide good care.

The creepy part is the Smiling & Greeting. If you really feel like it that's fine, but I don't pick a hospital based on the friendliness of its nursing staff either. Asking how I feel is a good thing in that context, and if you're wearing a name tag I'll read it, otherwise skipping straight to the "good care" part is just fine.
 
2012-10-01 03:06:06 PM

SkylineRecords: That is farking scary. That's literally, "shop here, we'll be your best friend..."


No, it's pretty normal. When I worked at a grocery store they told us to be friendly to senior citizens that we might see very regularly... it's not unusual for older folks who don't get out much to go to stores like that every day or two just to get out of the house and socialize. They said to be friendly and courteous, but try not to let them keep us from getting work done. It's more a response to an existing situation than enticing septuagenarians into the store by promising new friends.

IMO, that's a little different from projects like that in TFA, where they're trying to drum up business by being conspicuously friendly instead of just being a store that isn't a pain in the ass to deal with because it's cheaper to tell your employees to care than to just hire more employees.
 
2012-10-01 03:07:01 PM

gingerjet: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

A while ago Wells Fargo started what I call the "New Niceness". While depositing a check they will attempt to engage you in all matters of polite small talk. I just want to leap over the counter and choke the living niceness out of them.

/just deposit the damn thing and shut the fark up


THIS! It's the one thing I hate most about Wells-Fargo, I hate going into one of their branches where I get accosted by 'niceness' from the moment I step in the door -- actually I think the word I'm looking for is obsequiousness -- , but sometimes I have to since that's where my money is...
 
2012-10-01 03:07:40 PM
demaL-demaL-yeH:


/Soon they're going to start doing it when we walk in the door.

They do that with me if that's where they see me first.

"Please direct me to whatever's easieast to shoplift?"
 
2012-10-01 03:07:41 PM
"Welcome to Tarzhey Boutique, monsieur. Today vee are runninng ze speciall on the Keebler Filet Mignon Crackerstm. Would zhou like to try a sampell? No? Vere are you goingk monsieur?"
 
2012-10-01 03:08:37 PM

The One True TheDavid: SkylineRecords:

A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

No, that's disgusting. 

I prefer to keep a tissue handy if she doesn't want cum in her mouth.


Prude.
 
2012-10-01 03:09:36 PM
Do you want your employees to be cheerful and full of pep?

Hire the ones who are cheerful in the interview.

The problem is that it takes one to know one, and when you have soulless HR drones doing interviews, they won't recognize cheerfulness if it walked up to them and kissed them on the nose.
 
2012-10-01 03:11:20 PM

The One True TheDavid: SkylineRecords:

A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

No, that's disgusting. 

I prefer to keep a tissue handy if she doesn't want cum in her mouth.


Awwww... what a gentleman you are.
 
2012-10-01 03:13:12 PM
If you are against good customer service then I am against you. I like Target. I like friendly people.
 
2012-10-01 03:16:19 PM

mongbiohazard: Most modern companies do something like this. There's nothing wrong with it, really. What are they going to do, throw them out there with no direction? Not try and train them to be helpful and serve the customers in as engaging an environment as possible?



I have no opinion in the matter, but when I was hired as a stock boy at a grocery store, I had no training in customer service.  Just told to memorize where everything was in the store ASAP.
 
2012-10-01 03:17:58 PM

gingerjet: WorldCitizen: If they start talking to me and acting all cheesy when I don't want any help from them, I will completely stop going there. I want to buy stuff. I don't want someone trying to be my fake friend.

A while ago Wells Fargo started what I call the "New Niceness". While depositing a check they will attempt to engage you in all matters of polite small talk. I just want to leap over the counter and choke the living niceness out of them.

/just deposit the damn thing and shut the fark up


Yep yep. Last week I went to my Wells Fargo to deposit five checks totalling about $9500. The teller did the whole song and dance friendly perky customer service... while making a $5000 arithmetic error. I only caught it as I was walking out the door and double checking my receipt.

Do you have any idea what a pain in the ass it would have been to track down the check she missed, get it reissued, and then redeposited?! For fark's sake people, spare me the niceness onslaught and do your frakking job!
 
2012-10-01 03:18:15 PM
sigdiamond2000:

It may seem completely insane to sane people, but there are a shocking number of sad, lonely people who need this kind of fake sincerity. It's why these companies do sh*t like this.

I'm a sad lonely person who doesn't need fake sincerity. My dog will always love me, even if the ex who keeps him got over me years ago. (Apartments that do accept pets want a big fee for it.)

An occasional blowjob would be nice, but I don't the service provider to pretend she really loves her job or my willy is so big or anything like that. So if Target set up glory holes they'd see much more of me, even if I had to use a loyalty card and pay a special surcharge.
 
2012-10-01 03:21:25 PM
mongbiohazard:

A polite, "No thank you, I'm fine" is all you need to free them from having to suck up to you and everyone is fine.

I should wear that on a T-shirt in letters so big I don't have to point to it.

"NO THANKS I DON'T NEED HELP."
 
2012-10-01 03:21:44 PM

SkylineRecords: A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities, such as the example posted above.


Actually, by your definition, I wouldn't mind having a moment and being amazed at Target.

/Which Target does your gf work at?
 
2012-10-01 03:22:42 PM

stewmadness: If you are against good customer service then I am against you. I like Target. I like friendly people.


Good customer service is, "You can find that in aisle 5". But you go on pretending the 16 year old emo kid is overjoyed to meet you.
 
2012-10-01 03:23:06 PM

brigid_fitch: I feel bad when a clerk has to lead me halfway across the store to find something I'm looking for. Dude, you're busy and this is obviously your section. I don't want to take you from your job where you're going to get yelled at for not finishing something fast enough. Just tell me which aisle and I'll find it myself.


Had this issue trying to find some quick motor oil at a Harris Teeter I hadn't previously been in... I looked everywhere, couldn't find it... Finally stopped and asked someone and felt so bad about stopping him from what he was doing to help me find something. So, he starts going through the same isles I had previously looked through (I'm thinking 'godammit, if it was right in front of me!') and neither could he find it. We went through every isle, again; laughing at this point... and he finally spots the motor oil. Next to the pampers.

Motor oil... baby supplies... there's a joke there.
 
2012-10-01 03:23:27 PM

akula: IMO, that's a little different from projects like that in TFA, where they're trying to drum up business by being conspicuously friendly instead of just being a store that isn't a pain in the ass to deal with because it's cheaper to tell your employees to care than to just hire more employees.


That's a very key difference. My husband worked for Pathmark in the late 90s when they had a major change in upper management. They went from streamlined to a more customer-service oriented model which worked quite well. If a customer wanted to know if a bakery item was any good, the employees were to offer a sample. They were encouraged to special-order items for customers when asked and to keep an ear out for items they didn't ask for. And they were told to treat the customers as though they had just gotten off work and were just looking to get shiat done before heading home--because that's what 90% of the customers were. It worked tremendously and it was actually a fun place to shop. Nobody harassed you and when you did have a question, they bent over backwards to help you. Then a new CEO came along and went back to the original model, but that's another story.

The difference between what Pathmark did & what Target is doing is the script the latter is pushing. The introduction of "vibe cards" and "amazing moment opportunities" instead of just letting the employees use common sense. If you need to brainwash your employees into being friendly and helpful, there's something much bigger wrong with your business and/or hiring model that a catchy little marketing ploy isn't going to help.
 
2012-10-01 03:25:47 PM
I'm the first person to say "Don't try to be my friend" (Hell, I even told a worker at Sears once to stop using my first name because they didn't know me)...but the presentation in the article is no big deal. The only examples shown there are saying "Hi" as you pass a customer, and asking "Can I help you find something?" BFD.

Lighten up, Francis'
 
2012-10-01 03:26:03 PM

jeanwearinfool: SkylineRecords: A moment is when my girlfriend gives me a blowjob. Amazing is when she asks me to do it on her face.

Spare me you're faux-friendship. I don't wanna have "moments" or be "amazed" at Target. I want to get what I came for, QUICKLY, and get out, so that I can resume my regular activities, such as the example posted above.

Actually, by your definition, I wouldn't mind having a moment and being amazed at Target.

/Which Target does your gf work at?


She doesn't work at Target, so everyone stop calling!
 
2012-10-01 03:26:05 PM

Sin_City_Superhero: Big_Fat_Liar: It's only annoying when you're feeling a little too stoned. That's what someone told me anyway...


How stoned is "too stoned"? Just curious...


When you smoke so much weed you end up at Target.
 
2012-10-01 03:28:46 PM
i168.photobucket.com
 
2012-10-01 03:29:27 PM
Something about Target just bothers me...I don't know what it is. Oh wait yes I do. I'll be buying 3 items and they have 3 regular lanes open 5 people deep, with no express lanes open. Lady will holler on her radio for more help, but nobody ever shows up. Or the fact that the quality of the items aren't any different than anywhere else. Everything electric or electronic I have purchased from Target I have had to return either because it was defective out of the package, or broke in a few months. People complain that Walmart is bad, but mine always has enough lanes open, and I've only had to return a coffee maker once.

And why no in-store pick-up option? Walmart does it (and is actually handled very well), and even Kmart has a store-pickup option for crying out loud. Put the counter in the back of the store if you want people to wander through a bunch of china crap if you are worried about that aspect.

I'm pretty much anti-social as it is, and I don't need fake niceness either, or people following me around like I'm a crook. I know how to walk around a store on my own (and actually, while doing so, I may see something else I may impulsively buy...duh!). It's a generic retail store, and companies don't seem to realize they really aren't different than anyone else. If I'm at a restaurant, I expect the server to be friendly and prompt. I don't need that in a self-service store (except the cashier should say Hello and Thank You).. If I wanted personal service, I would go to Neiman Marcus.

If only Amazon would open retail/pickup stores....Target would be screwed.
 
2012-10-01 03:29:31 PM

The One True TheDavid: sigdiamond2000:

It may seem completely insane to sane people, but there are a shocking number of sad, lonely people who need this kind of fake sincerity. It's why these companies do sh*t like this.

I'm a sad lonely person who doesn't need fake sincerity. My dog will always love me, even if the ex who keeps him got over me years ago. (Apartments that do accept pets want a big fee for it.).


thumbnails.hulu.com

/You shoulda cum in her mouth... probably
 
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