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(Houston Press)   Woman leaves her wallet at grocery store check out counter. Mind-numbing incompetency ensues on behalf of the store's employees and managers   (blogs.houstonpress.com ) divider line 152
    More: Fail, Kroger, Rio Grande Valley, making excuses, counters, credit cards  
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26594 clicks; posted to Main » on 27 Sep 2012 at 3:12 PM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-27 05:22:19 PM  

Jument: PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.

Do you hook your mittens onto the same chain or do you have to use separate mitten strings?

/on paper it sounds like a good idea
//but it looks stupid, it's a redneck thing IMHO


Agreed. Besides, what good does it do him when he isn't wearing pants? That's why I have my wallet chained to my Prince Albert.

/mittens attach to my nipple rings
 
2012-09-27 05:24:31 PM  

DaCaptain19: What color is your coin purse?


Pink with sparkly sequins.
 
2012-09-27 05:26:08 PM  

lakrfool: I thought this story would take place in El Segundo.


+100 internets to you good sir!
 
2012-09-27 05:26:08 PM  
Yet another dumb broad who insists on carrying her Social Security card around in her wallet with at least one other form of government-issued ID. Farking bewildering to me.

CSB - An ex of mine insisted on carrying her typical financial accoutrement in her wallet, in addition to both her Social Security card AND her original birth certificate. When I learned this, I proceeded to ask her why... Which quickly devolved into one of those stupid, estrogen-powered "I'm right because I'm right" arguments, and ended with me being thrown out of her apartment for the evening. Well, not even 3 days later, the idiot lost her wallet in a bar bathroom.

Mercifully, it was returned to her a couple days later, but I got the opportunity to show her how much of a pain in the ass it is to replace these forms of identification. This exercise in futility was cut short by the return of her wallet, and whaddya know? The dumb twat still carries them all around with her for the one day every few years she might need anything more than her ID.

Even better, she's Puerto Rican in North Carolina. Not a favorable state to be in when it comes to profiling.
 
2012-09-27 05:26:37 PM  

umad: Besides, what good does it do him when he isn't wearing pants?


Let's just say chains make excellent thongs.
 
2012-09-27 05:29:44 PM  
She should call the police and press charges for theft and vandalism.

The manager had no right to retain her money or destroy her property when the wallet had her identification with her drivers license (and therefore her address) in it.

Giving her money and store credit after they illegally took possession of her money, with no intent upon returning it until they were pressed, might mitigate the theft but it doesn't excuse it.
 
2012-09-27 05:41:33 PM  
I was walking down Fifth Avenue today and I found a wallet, and I was gonna keep it, rather than return it, but I thought: "Well, if I lost a hundred and fifty dollars, how would I feel?" And I realized I would want to be taught a lesson.- Emo Phillips

/lost a wallet in Bend Oregon on my first day moving out there, decades ago. Found it hours later behind the counter of a bookstore that someone turned it into. 350 Bucks were still inside.
 
2012-09-27 05:57:35 PM  

Inflatable Rhetoric: emersonbiggins: Buffet: What the Fark is HEB??

2nd best grocery store on the planet (hat tip to Wegman's)

A friend went to Piggly Wiggly and gave them a check made to Hoggly Woggly. It went thru, no problem.

I don't think Piggly Wiggly is still around.


There are still a few Piggly Wiggly stores in the Birmingham, AL area.
 
2012-09-27 06:03:10 PM  

Buffet: What the Fark is HEB??


A grocery store chain with a better bakery, lower prices, better produce, nicer employees, (most) fresh daily made tortillas and chips made from the day old ones. I could keep going on about the ones that most weekends have beer/wine samples etc etc.

Living in texas I always assumed it was a sign of mental retardation NOT to shop at HEB. The down side is that most of em are packed like a walmart on black friday every day of the week.
 
2012-09-27 06:06:25 PM  
What mind-numbing incompetence? They didn't steal her money on accident.
 
2012-09-27 06:10:40 PM  

Inflatable Rhetoric:
A friend went to Piggly Wiggly and gave them a check made to Hoggly Woggly. It went thru, no problem.



You owe me a new pair of shorts
 
2012-09-27 06:21:12 PM  
So, the rule now is, if you find something that belongs to someone else, no matter what it is and no matter how easy it would be for you to contact them and return their property intact, you can do whatever the fark you want with it and when they come looking for it, you just say "Finders keepers, sucker!"?

Good to know.
 
2012-09-27 06:21:55 PM  

Inflatable Rhetoric: I don't think Piggly Wiggly is still around.


According to their website, they have over 600 stores in 17 states. Link

/Moo & Oink, the ghetto grocer of Chicago, went out of business earlier this year
/still missing the hot links they made
 
2012-09-27 06:24:32 PM  
The only time I ever lost my wallet was while swimming. I'd forgotten it was in my trunk pocket and it floated out.
 
2012-09-27 06:29:16 PM  

PacManDreaming: DaCaptain19: What color is your coin purse?

Pink with sparkly sequins.


Wanna trade? Mine's purple and I bedazzled it. But now I'm not into purple so much.
 
2012-09-27 06:31:03 PM  

DaCaptain19:

Factually, a majority of any stores' shrink is due to employee theft. A vast majority, on average.


I designed kitchens for Loew's for a couple of months during a lull in my usual occupation, and in the course of the employee training they told us that 85% of their theft losses were from employees.
 
2012-09-27 06:32:31 PM  

fusillade762: The only time I ever lost my wallet was while swimming. I'd forgotten it was in my trunk pocket and it floated out.


I went into the water once with my cellphone in my trunk pocket. I didn't so much lose a phone as I gained a paper-weight.
 
2012-09-27 06:33:56 PM  

DaCaptain19: fusillade762: The only time I ever lost my wallet was while swimming. I'd forgotten it was in my trunk pocket and it floated out.

I went into the water once with my cellphone in my trunk pocket. I didn't so much lose a phone as I gained a paper-weight.


Have you ever seen someone forget their cigarettes when they got in the pool?

it gets messy.
 
2012-09-27 07:03:43 PM  

The Bird: DaCaptain19:

Factually, a majority of any stores' shrink is due to employee theft. A vast majority, on average.

I designed kitchens for Loew's for a couple of months during a lull in my usual occupation, and in the course of the employee training they told us that 85% of their theft losses were from employees.


I worked retail once, and stole like CRAZY.

//No remorse.
///Minimum wage and constantly denied mandatory raises despite the store manager showing up in a brand new car about once a month? Yeah, I'm robbing your ass.
 
2012-09-27 07:04:26 PM  

Keigh: I used to work at a Kroger. This doesn't surprise me at all.

The reason I left was that i was participating in the scam that all the employees participated in to make a few extra bucks, but one day we all got a little too good at it and they noticed. Good times.


My father's local Kroger had a scam going where the guy at the gas pumps at night would fake "computer problems", somehow causing the system to lose track of some loyalty program benefits they were running so he could farm the difference. People are amazing.

Anyway, I once left my keys on the counter at the post office. I had a Kroger shopper card key tag on it, the one that says 'drop in the mail and Kroger will return it to the customer'.

In the 8 seconds it took me to turn around and come back into the post office, the woman running the counter had already thrown it into the slot, bound for the sorting center in Minnesota or wherever it was. Took 8 days to come back to me. $@#$#@#$@#$@#$!!!!!
 
2012-09-27 07:22:25 PM  
blatz514: I found a wallet in a Subway restaurant bathroom stall (not sure why the dude took it out of his pocket to take a deuce) and give it to the cashier. She was stunned all the money was in it yet (a few hundred IIRC). I hope they did the right thing.

They working at subway making minimum wage. At best the they took the cash for meth and didn't sell the id, but they probably did.
 
2012-09-27 07:37:26 PM  

Ashelth: Buffet: What the Fark is HEB??

A grocery store chain with a better bakery, lower prices, better produce, nicer employees, (most) fresh daily made tortillas and chips made from the day old ones. I could keep going on about the ones that most weekends have beer/wine samples etc etc.

Living in texas I always assumed it was a sign of mental retardation NOT to shop at HEB. The down side is that most of em are packed like a walmart on black friday every day of the week.


Thanks. We need 'em here then.
 
2012-09-27 07:56:19 PM  

thismomentinblackhistory: Spad31: These are the O voters. The lot of them. Bank on it.

Looking at national and swing-state polls, it is reasonable to assume that most of the people you see, speak to, work with, know, and read about are, in fact, voting for Obama not voting. Bank on that.


FTFY
 
2012-09-27 08:01:20 PM  

emersonbiggins: Buffet: What the Fark is HEB??

2nd best grocery store on the planet (hat tip to Wegman's)


Damn right. Just went to Wegmans a few hours ago...

ModernLuddite: The Bird: DaCaptain19:

Factually, a majority of any stores' shrink is due to employee theft. A vast majority, on average.

I designed kitchens for Loew's for a couple of months during a lull in my usual occupation, and in the course of the employee training they told us that 85% of their theft losses were from employees.

I worked retail once, and stole like CRAZY.

//No remorse.
///Minimum wage and constantly denied mandatory raises despite the store manager showing up in a brand new car about once a month? Yeah, I'm robbing your ass.


All right you guys are making me not feel so bad about getting fired for taking advantage of a pricing error back in the day. Mind you it was the STORE'S mistake, but those of us who noticed and got the $10 all got nailed. Corporate wage-slave life is the worst.

In comparison, when I make a pricing mistake for my (tiny) business now, I either request the customer agree to cancel the transaction, or I eat the loss if they say no.
 
2012-09-27 08:36:44 PM  
In NYC, I once found a purse on the ground that was apparently the product of a purse-snatching. No cash or valuables, but a wallet with a credit-services card in her name. I called the credit company, gave the owner's name, and recommended that they cancel her cards, and asked if they'd contact her with my information so I could at least give the purse back to her.

She eventually called me back, and I explained the situation, telling her I wanted to reunite her with her purse. We agreed to meet in front of Radio City Music Hall so I could give it to her. While I was there, I held the purse in plain view, and I noticed one woman who kept walking back and forth in front of me, but who never approached me (maybe because I had very long hair and was bearded at the time.) I eventually gave up waiting, and turned the purse in to Radio City lost & found.

Lo and behold, a few days later I got a call from a NYPD detective asking me all kinds of questions about how I came about the purse and such. I told him the story and where the purse could be found. He thanked me, and I can only assume she got her purse back. I like being honest, but sometimes it's a hassle.
 
2012-09-27 08:47:24 PM  

ZAZ: the Department of Public Safety has told her that she cannot be issued a new drivers license number until a case of fraud can be proved.

This doesn't sound like the kind of woman whose identity is worth stealing.

But why can't they give out new license numbers on a whim? We aren't in the 1950s where your record is in a cabinet indexed by number. The computers can keep track of all the numbers given to one person.


She could move to Washington. They openly hand out licenses on a whim to everyone in the name of revenue, revenue, revenue. Illegals only need a piece of ID, no verification required. farkin Utopia.
 
2012-09-27 08:53:58 PM  
Someone write Kroger's some nasty e-mails.

Who the hell destroys a wallet they found?
 
2012-09-27 09:11:19 PM  
Our local Kroger pulled a dick move on my mom one time. (Ok, I know there's a joke in there somewhere.) Anyways she accidentally left one of her bags behind on that twirly bag checkout thing. Within 15 minutes, she realized and went back. She expected the bag would be at the service desk, but was informed by the employee that they had found the bag and had put all the items back on the shelves! So then my mom had to try to remember exactly what was in the bag and then go "re-shopping" for it all. No help or apology from the employees. They tried to act like that was policy and that my mom was being a huge pain in the a$$ trying to get her already paid for items back.

/fark them
 
2012-09-27 09:14:51 PM  

PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.


I have one on mine as well, although it's small and not really noticeable.

I used to like Kroger, they donate a ton to charity, carry a lot of different things from not always well known companies.....but they've had a few negative stories recently which isn't good.

But hey the story had a woman talking to hair balls and Jesus so there's that.
 
2012-09-27 09:23:52 PM  
Jesus reassured her that her wallet was "in a safe place."

Well, that's certainly comforting.
 
2012-09-27 09:26:52 PM  

PoochUMD: So an employee stole $15 dollars from her wallet before throwing it away. The store gave her $70 as compensation. Who knows what happened to the ID, just go get a new one.


Yeah, right. Thanks to voter I.D. laws you can't get a new license unless you complete an absentee ballot, casting a straight-ticket Republican vote, in the presence of party officials who will then authorize a new I.D. to be issued.
 
2012-09-27 09:42:01 PM  

Ashelth: Buffet: What the Fark is HEB??

A grocery store chain with a better bakery, lower prices, better produce, nicer employees, (most) fresh daily made tortillas and chips made from the day old ones. I could keep going on about the ones that most weekends have beer/wine samples etc etc.

Living in texas I always assumed it was a sign of mental retardation NOT to shop at HEB. The down side is that most of em are packed like a walmart on black friday every day of the week.


No kidding, on all counts. They're clean, everything's fresh, the employees seem happy (which tells me a LOT about management). Every store brand product I've tried from HEB has been equal or way better than name brand stuff -- and cheaper, too. HEB is the absolute gold standard for what a grocery store should be.
 
2012-09-27 09:56:53 PM  
All you people struggling with cancer treatments need to get down on your knees and thank God you don't have to go through the travails of losing $15 because you left your wallet in the checkout line of a supermarket only to find the $15 had somehow been lost.
 
2012-09-27 10:04:02 PM  

Hiro-ACiD: blatz514: I found a wallet in a Subway restaurant bathroom stall (not sure why the dude took it out of his pocket to take a deuce) and give it to the cashier. She was stunned all the money was in it yet (a few hundred IIRC). I hope they did the right thing.

They working at subway making minimum wage. At best the they took the cash for meth and didn't sell the id, but they probably did.


And they put up tip jars... to make you a sandwich. You even have to tell them which bread to use and what to put on it. Damn... give me a pair of Saran wrap gloves and let me behind the counter. I'll make it myself... sandwich artist. My ass.

Let it go man... that money's gone.
 
2012-09-27 10:48:21 PM  

freewill: Anyway, I once left my keys on the counter at the post office. I had a Kroger shopper card key tag on it, the one that says 'drop in the mail and Kroger will return it to the customer'.

In the 8 seconds it took me to turn around and come back into the post office, the woman running the counter had already thrown it into the slot, bound for the sorting center in Minnesota or wherever it was. Took 8 days to come back to me. $@#$#@#$@#$@#$!!!!!


WTF, how far did she think you were going to get without your keys?!
You drove? You'll be back in a few seconds
You walked? You'll be back within 30 min
Either way, hold them until the end of the day! What a moron.
 
2012-09-27 10:49:59 PM  

Inflatable Rhetoric: emersonbiggins: Buffet: What the Fark is HEB??

2nd best grocery store on the planet (hat tip to Wegman's)

A friend went to Piggly Wiggly and gave them a check made to Hoggly Woggly. It went thru, no problem.

I don't think Piggly Wiggly is still around.


I still miss Winn Dixie. Their deli fried chicken was great.
 
2012-09-27 10:51:04 PM  
umad:

I have my wallet chained to my Prince Albert.

/mittens attach to my nipple rings



Win.
 
2012-09-27 10:56:55 PM  
Smelly Pirate Hooker:

So, the rule now is, if you find something that belongs to someone else, no matter what it is and no matter how easy it would be for you to contact them and return their property intact, you can do whatever the fark you want with it and when they come looking for it, you just say "Finders keepers, sucker!"?


No no no. Use part of the cash in the wallet to mail it to them. Or if the person's phone number is there call to say you found it but there's no money in it.
 
2012-09-27 11:13:11 PM  

geedub: "All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning,"

Wait, what?


Seriously. WTF? Why did she go to Hair Balls instead of, say, the Houston farking Chronicle?

/Hair Balls?
//really?
 
2012-09-27 11:19:26 PM  

The One True TheDavid: Inflatable Rhetoric: emersonbiggins: Buffet: What the Fark is HEB??

2nd best grocery store on the planet (hat tip to Wegman's)

A friend went to Piggly Wiggly and gave them a check made to Hoggly Woggly. It went thru, no problem.

I don't think Piggly Wiggly is still around.

I still miss Winn Dixie. Their deli fried chicken was great.


Piggly Wiggly is still around (there was one still in Nashville until just a couple of years ago). Winn Dixie is still around too, although I think they're mostly in Georgia and Florida. Both are a shell of their former selves though.
 
2012-09-28 12:06:23 AM  
If you read between the lines of that overly biased article, you will see that Kroger did everything right. If they had mailed the entire wallet to the drivers licence address; the address could of been an old one and someone else would of had it. Had they kept it, the wallet could of ended up stolen. They noted the money taken and offered her a greater value than what they took. She forgot her wallet and the store did not want to be responsible. Boohoo, you had to replace everything in your wallet, at least someone else didn't get a chance to go on a spending spree. I can't wait to see this blow even more out of proportion
 
2012-09-28 12:49:54 AM  

bourbonslurp: Keigh: KatjaMouse:

Explain.

when you shop at Kroger, they scan your little card, right? well, what if you forgot your card? Then they check you out anyway, you pay a little more, and at the bottom it tells you "You could have saved $_.__ by using a Kroger Card!" Thats how they get you to join. You can then take your receipt to customer service and they will give you the difference.

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.

In another scam I'm aware of, if the customer doesn't have a card, the cashier will scan one that they keep to rack up the reward points. In another one, if an employee learns the manager's override code, he/she will buy a $20 gift card, for example, then use the manager's code to discount the price.


On the customer side: you can buy steak for the price of bananas in the self-checkout lane. Just press "produce," "no PLU code," select bananas, and weigh your steak. Once you press "no PLU code" it doesn't scan the item placed on the scale/scanner.

The lone employee monitoring those checkout stands is at one of them, helping an old lady figure it out.
 
2012-09-28 01:32:28 AM  

Spad31: Heh. Very funny watching everyone tap dance around the real facts.


If only there was some sort of national single payer health care system that would allow you to afford the medications you so desperately need.....
 
2012-09-28 01:57:49 AM  

ProudBoiler: If you read between the lines of that overly biased article, you will see that Kroger did everything right. If they had mailed the entire wallet to the drivers licence address; the address could of been an old one and someone else would of had it. Had they kept it, the wallet could of ended up stolen. They noted the money taken and offered her a greater value than what they took. She forgot her wallet and the store did not want to be responsible. Boohoo, you had to replace everything in your wallet, at least someone else didn't get a chance to go on a spending spree. I can't wait to see this blow even more out of proportion


'Right'? Bullshiat.

'Right' is putting the wallet in the safe, and verifying her identity by way of contents. 'Right' is NOT cutting up credit cards or throwing any of it in the trash. 'Right' is not taking HER money and putting it in the till.

I don't know local laws of course, but morally, every single action they took (short of burning the wallet and the contents) should be considered willful property damage and/or theft. AKA liability. Not to mention, I believe some government agencies (military, for example) consider issued ID to be THEIR property, not that of the person using it.

If Kroger has such a policy nationally, I for one will never shop there again on the rare occasions I'm in an area that has one. IF, and I repeat IF that's actually company approved behavior, they deserve every second of negative publicity they are about to get through the internet.
 
2012-09-28 02:14:29 AM  

ladyfortuna: If Kroger has such a policy nationally, I for one will never shop there again on the rare occasions I'm in an area that has one. IF, and I repeat IF that's actually company approved behavior, they deserve every second of negative publicity they are about to get through the internet.


I wish I had that option, we have Kroger (Kroger bought out the other local chain) and Walmart in my area :-( There is a whole foods but they're to dang expensive for normal shopping,
 
2012-09-28 06:03:00 AM  
 
2012-09-28 11:09:00 AM  

quickdraw: Abe Vigoda's Ghost: She's just not going to get the millions I'm sure she thinks she's owed.

I didnt get that vibe at all from the article.


I was going under the assumption because of her contacting several attorneys.
 
2012-09-28 11:24:15 AM  

Abe Vigoda's Ghost: quickdraw: Abe Vigoda's Ghost: She's just not going to get the millions I'm sure she thinks she's owed.

I didnt get that vibe at all from the article.

I was going under the assumption because of her contacting several attorneys.


I believe she contacted "several" attorneys because the first couple of ones she called said they wouldn't take on Krogers lawyers. She's trying to get recompense, but i didn't get the "millions of dollars" vibe either. She just wants to make them take a legal responsibility.

and as to my story, yes, there were cameras, that's why i chose to quit the job instead of fighting it through the union. Because of course i didn't use a card that was registered in my name, so i could have tried the, "it wasn't me, see here's my card" but i knew they saw me. they also saw the guy that gave me the cash, and another guy cash in his own receipts. He was fired, the customer service guy was transferred to the Meat department. However the guy who handed out the most cash and wasn't there that day? he still worked behind that front desk for years, when just one look at another day's camera would have shown him doing the same thing repeatedly.

This was after i spent an extra 3 months waiting for my 6 month raise. fark kroger.
 
2012-09-28 11:48:55 AM  

Keigh: Abe Vigoda's Ghost: quickdraw: Abe Vigoda's Ghost: She's just not going to get the millions I'm sure she thinks she's owed.

I didnt get that vibe at all from the article.

I was going under the assumption because of her contacting several attorneys.

I believe she contacted "several" attorneys because the first couple of ones she called said they wouldn't take on Krogers lawyers. She's trying to get recompense, but i didn't get the "millions of dollars" vibe either. She just wants to make them take a legal responsibility.

and as to my story, yes, there were cameras, that's why i chose to quit the job instead of fighting it through the union. Because of course i didn't use a card that was registered in my name, so i could have tried the, "it wasn't me, see here's my card" but i knew they saw me. they also saw the guy that gave me the cash, and another guy cash in his own receipts. He was fired, the customer service guy was transferred to the Meat department. However the guy who handed out the most cash and wasn't there that day? he still worked behind that front desk for years, when just one look at another day's camera would have shown him doing the same thing repeatedly.

This was after i spent an extra 3 months waiting for my 6 month raise. fark kroger.


What sort of compensation is she looking to get? Maybe a few hundred dollars at most.
 
2012-09-28 11:49:16 AM  

cfffffgagffacfacfacfacfacccccfcaaffff: Spad31: Heh. Very funny watching everyone tap dance around the real facts.

You're right.

I want to know where Mr. Hamilton went on his Florida vacation and if it's even possible to have fun there.


well done cfffgagffac
 
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