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(Houston Press)   Woman leaves her wallet at grocery store check out counter. Mind-numbing incompetency ensues on behalf of the store's employees and managers   (blogs.houstonpress.com) divider line 152
    More: Fail, Kroger, Rio Grande Valley, making excuses, counters, credit cards  
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26573 clicks; posted to Main » on 27 Sep 2012 at 3:12 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-27 03:45:46 PM

KatjaMouse:

Explain.


when you shop at Kroger, they scan your little card, right? well, what if you forgot your card? Then they check you out anyway, you pay a little more, and at the bottom it tells you "You could have saved $_.__ by using a Kroger Card!" Thats how they get you to join. You can then take your receipt to customer service and they will give you the difference.

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.
 
2012-09-27 03:45:51 PM

PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.



that's fine until you lose your pants ...
 
2012-09-27 03:46:34 PM
Heh. Very funny watching everyone tap dance around the real facts.
 
2012-09-27 03:46:50 PM

Maud Dib: Keigh: I used to work at a Kroger. This doesn't surprise me at all.



Damn...was hoping you were in Houston, 'cause How YOU doin'?


I have you favorited as "Let's trip balls"

I'm good, you?
 
2012-09-27 03:49:31 PM
Hair Balls?
 
2012-09-27 03:53:25 PM
blatz514:

I found a wallet in a Subway restaurant bathroom stall (not sure why the dude took it out of his pocket to take a deuce) and give it to the cashier. She was stunned all the money was in it yet (a few hundred IIRC). I hope they did the right thing. /CSB

You found a wallet containing a few hundred in cash and didn't take ANY? What's it like being rich?

If it were my wallet I'd expect the little bit of cash in it to disappear. That's okay. What's important is my ID and my food stamp card.
 
2012-09-27 03:55:21 PM
They're just exacting petty revenge for the Genophage. Can't say I blame them.
 
2012-09-27 03:59:50 PM

Keigh: KatjaMouse:

Explain.

when you shop at Kroger, they scan your little card, right? well, what if you forgot your card? Then they check you out anyway, you pay a little more, and at the bottom it tells you "You could have saved $_.__ by using a Kroger Card!" Thats how they get you to join. You can then take your receipt to customer service and they will give you the difference.

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.


In another scam I'm aware of, if the customer doesn't have a card, the cashier will scan one that they keep to rack up the reward points. In another one, if an employee learns the manager's override code, he/she will buy a $20 gift card, for example, then use the manager's code to discount the price.
 
2012-09-27 03:59:53 PM

SphericalTime: I used to work at a hotel desk, and we had a couple of wallets lost that we had to take care of. They were put in the hotel safe, intact, and with a manager and a witness having counted and noted the amount of money in the daily log. If there was identifying information, we'd use it to call or otherwise track down the customer.

In only one case did we have to mail something to someone, and we very clearly asked them how they wanted it shipped, and made arrangements to have them track it (and we paid for it).

Yeah, I'm going to go with incompetence. This grocery store should have been able to do a better job than "everything destroyed or lost."


I'd go with "lack of oversight, lack of training, lack of consequence". Every time I've had something similar done, people have bent over backwards to make sure that I got my stuff back, unharmed, quickly, without any kind of asking on my part. Every single time. To have that level of malice happen... That had to have been encouraged or instigated. You know "Hey, I bet you we could...". Normal people don't do that kind of crap in my experience. Normal people (to my surprise and delight) are generally more careful and kind than you would normally expect.
 
2012-09-27 04:00:13 PM

AssAsInAssassin: wildcardjack: Hey lady, these are YOUR STUDENTS.

You've taught them to press buttons but they've never been judged on their ability to think.

You can tell all that? You must be very special.


You're right. I'd blame the legislators who passed No Child Left Behind before I'd ever blame a teacher.
 
2012-09-27 04:00:43 PM

geedub: "All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning,"

Wait, what?


It's only mentioned that one time anywhere in the article. There is no explanation for who the fark "Hair Balls" is.
 
2012-09-27 04:02:54 PM

Maud Dib: Arkanaut:
Note to self: Houston has shiatty lawyers.

Wanna bet?

Joe Jamail...

Link

This is a classic clip of him in a deposition.

Joe's back is to the camera.
Link


Interesting... but he didn't make a billion dollars defending people who lost their wallets at Kroger's.
 
2012-09-27 04:03:22 PM
We always try and see if we can look up the phone number of the missing wallet owner, and then contact them. If we cannot, we put it in the safe. If still unclaimed it goes to the local police precinct.

/we only open the wallet in view of a camera AND the presence of a second person
 
2012-09-27 04:04:37 PM

PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.


I always keep my wallet and keys in the front pockets of my pants when I'm out of the house and in a plastic bowl by my door to the garage when I'm in the house. They are never anywhere other than those two places, unless I am currently using them.

I've never lost either.
 
2012-09-27 04:07:22 PM

Spad31: Heh. Very funny watching everyone tap dance around the real facts.


You're right.

I want to know where Mr. Hamilton went on his Florida vacation and if it's even possible to have fun there.
 
2012-09-27 04:11:50 PM
We won't have these problems after they put chips in our hands.
 
2012-09-27 04:12:52 PM
Quick, Dummy, to The Consumerist!

\don't lose your wallet and then biatch about other people
 
2012-09-27 04:15:23 PM

Jument: PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.

Do you hook your mittens onto the same chain or do you have to use separate mitten strings?

/on paper it sounds like a good idea
//but it looks stupid, it's a redneck thing IMHO


LOL -- literally. Woke up the cat and he look annoyed.
 
2012-09-27 04:15:53 PM

ScotterOtter: Let me guess, you also have a whole bunch of keys dangling from your belt too. You use 2 or 3 of those keys regularly, the rest are there to make you feel important.


Actually, I carry as few keys as I'm able to. Can't stand keychains.

Geotpf: I always keep my wallet and keys in the front pockets of my pants when I'm out of the house


Same here, but my wallet is chained to me so I don't take it out and leave it on the checkout counter.
 
2012-09-27 04:16:42 PM

Pelvic Splanchnic Ganglion: geedub: "All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning,"

Wait, what?

It's only mentioned that one time anywhere in the article. There is no explanation for who the fark "Hair Balls" is.


The big "Hairballs" banner at the top of the page indicates this must be a regular column: http://blogs.houstonpress.com/hairballs/
 
2012-09-27 04:16:50 PM

The One True TheDavid: blatz514:

I found a wallet in a Subway restaurant bathroom stall (not sure why the dude took it out of his pocket to take a deuce) and give it to the cashier. She was stunned all the money was in it yet (a few hundred IIRC). I hope they did the right thing. /CSB

You found a wallet containing a few hundred in cash and didn't take ANY? What's it like being rich?

If it were my wallet I'd expect the little bit of cash in it to disappear. That's okay. What's important is my ID and my food stamp card.


Ya know, it crossed my mind. But that damn karma thing.
 
2012-09-27 04:17:16 PM

MrEricSir: I once dropped my wallet on a busy street in San Francisco and -- no joke -- it was still there when I walked back and nothing had been removed.

/csb


It's a trap!!

It was there because nobody had time to kick it over the bridge to pick it up.

You know what I mean!

/butsecks
 
2012-09-27 04:17:56 PM

sandi_fish: Hair Balls?


The new "consumerist"?
 
2012-09-27 04:18:09 PM

bourbonslurp: Keigh:

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.

In another scam I'm aware of, if the customer doesn't have a card, the cashier will scan one that they keep to rack up the reward points. In another one, if an employee learns the manager's override code, he/she will buy a $20 gift card, for example, then use the manager's code to discount the price.


Don't these stores have everything on video surveillance?

When I was a teenage runaway back in the dark ages I had to shoplift a few times but gave it up when cameras got common.

Or are employees allowed to boost a certain amount to make up for low pay?
 
2012-09-27 04:19:18 PM
Gunderson:

We always try and see if we can look up the phone number of the missing wallet owner, and then contact them. If we cannot, we put it in the safe. If still unclaimed it goes to the local police precinct.

/we only open the wallet in view of a camera AND the presence of a second person


So they can't accuse you of anything. I see.
 
2012-09-27 04:19:43 PM

Knoughah: She talked to Hair Balls and Jesus.

HAIR BALLS AND JESUS.

So much win.


This. I haven't laughed so hard at a news story in a long time.



Spad31: Heh. Very funny watching everyone tap dance around the real facts.


You're a terrible troll.

Seriously, you're out of your league.
 
2012-09-27 04:22:09 PM

cheesewheel: Pelvic Splanchnic Ganglion: geedub: "All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning,"

Wait, what?

It's only mentioned that one time anywhere in the article. There is no explanation for who the fark "Hair Balls" is.

The big "Hairballs" banner at the top of the page indicates this must be a regular column: http://blogs.houstonpress.com/hairballs/


Ah, my adblocker blocked that image. I would have thought they'd use the name of their paper, not their moronic blog name.
 
2012-09-27 04:29:46 PM
1) It's on Fark.

2) In 2 days, it'll be on CNN.

3) Kroger will start jumping thru hoops.

That's how it works.
 
2012-09-27 04:31:43 PM
My wallet finding policy:

Return the wallet, DL, CC's etc to the owner.
Keep the cash for my time.

It's the Pray 4 Mojo school of "Don't lose your wallet". The tuition is whatever cash you have.

/add me to the wallet chain-gang.
//I don't care what you think it looks like, there are practical reasons for it.
///I also use a money clip.
 
2012-09-27 04:32:00 PM

ongbok: MrEricSir: I once dropped my wallet on a busy street in San Francisco and -- no joke -- it was still there when I walked back and nothing had been removed.

/csb

I was once walking on a busy street in San Francisco and found a wallet lying in the streets. I picked it up and looked in it but there wasn't anything in it except for receipts for Astro Lube and pictures of this strange looking guy getting pegged by goats, so I put it back where I found it.


Holy shiat, what are the chances!
 
2012-09-27 04:34:10 PM

The One True TheDavid: bourbonslurp: Keigh:

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.

In another scam I'm aware of, if the customer doesn't have a card, the cashier will scan one that they keep to rack up the reward points. In another one, if an employee learns the manager's override code, he/she will buy a $20 gift card, for example, then use the manager's code to discount the price.

Don't these stores have everything on video surveillance?

When I was a teenage runaway back in the dark ages I had to shoplift a few times but gave it up when cameras got common.

Or are employees allowed to boost a certain amount to make up for low pay?


Mrs. Slurp is a supervisor at a Kroger. Those stores have more cameras than most employees realize. From the stories I've heard, if you're an employee thinking about stealing from them, the sooner you get caught, the better it is for you.
 
2012-09-27 04:34:44 PM

Geotpf: PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.

I always keep my wallet and keys in the front pockets of my pants when I'm out of the house and in a plastic bowl by my door to the garage when I'm in the house. They are never anywhere other than those two places, unless I am currently using them.

I've never lost either.


Are your fish still alive?
 
2012-09-27 04:39:49 PM
I thought this story would take place in El Segundo.
 
2012-09-27 04:41:35 PM

Need_MindBleach: She says the employee told her that her wallet had been thrown in the trash, her credit cards had been cut to pieces, and her money put in the cash drawer. She was told her driver's license was in the mail.

Uh, is this legal? How about if I accidentally leave some money with a bank employee? Would it be legal for the bank to pocket it?

They had identification. Sounds like theft to me.


Yup. And the cops are only around to serve and collect. The legal system is broken :P
Poor woman can't even afford a gun to go rob them and get even.
 
2012-09-27 04:41:39 PM

ZAZ: the Department of Public Safety has told her that she cannot be issued a new drivers license number until a case of fraud can be proved.

This doesn't sound like the kind of woman whose identity is worth stealing.

But why can't they give out new license numbers on a whim? We aren't in the 1950s where your record is in a cabinet indexed by number. The computers can keep track of all the numbers given to one person.


The Kroger employees sound like a bunch of idiots, but she just needs to put a freeze on her credit with each credit agency (which I did after the Texas Comptroller left my and every other employee's personal info on an unsecured website), then get a replacement license for her lost license, and replace her lost credit cards (and what kind of idiot leaves there SS card in their wallet, unless maybe she was going to vote?).

/major inconvenience, but ultimately not that big a deal.
 
2012-09-27 04:43:42 PM

Inflatable Rhetoric: 1) It's on Fark.

2) In 2 days, it'll be on CNN.

3) Kroger will start jumping thru hoops.

That's how it works.


Keep track of it, let's see what happens.
 
2012-09-27 04:47:55 PM

Spad31: Heh. Very funny watching everyone tap dance around the real facts.


I'm sorry, were you looking for some validation to your trolling attempt? Because maybe this thread is actually about lost wallets, rather than about you.
 
2012-09-27 04:52:28 PM
The woman learned a valuable lesson: always, always, shop at HEB.

/tired of not having HEB in Dallas
 
2012-09-27 04:59:26 PM

PacManDreaming: I don't care what people think or say, I always have wallets that have chains on them and I keep them firmly attached to my belt. It's one less thing that I have to worry about losing.


What color is your coin purse?
 
2012-09-27 05:01:07 PM
What the Fark is HEB??
 
2012-09-27 05:01:07 PM
Spad31

Take your threadshiat somewhere else.
 
2012-09-27 05:02:10 PM

geedub: "All of that changed at around 9 a.m. on Tuesday, August 13. She tells Hair Balls that on that steamy morning,"

Wait, what?


She sounds catty, right?
 
2012-09-27 05:07:01 PM

Buffet: What the Fark is HEB??


2nd best grocery store on the planet (hat tip to Wegman's)
 
2012-09-27 05:09:17 PM

Diogenes: It's a sad day when a trip for groceries can so easily turn into a Kafkaesque nightmare.

 
2012-09-27 05:10:42 PM

The One True TheDavid: bourbonslurp: Keigh:

So all the cashiers started saving receipts that people without cards didn't want, and cashing them in with some of the more lenient service desk people. you could at least get lunch money for your shift but occasionally i got up to 20-30 bucks.

it was the several receipts at a time that did us in, plus reprinting them from the UScan machine.

In another scam I'm aware of, if the customer doesn't have a card, the cashier will scan one that they keep to rack up the reward points. In another one, if an employee learns the manager's override code, he/she will buy a $20 gift card, for example, then use the manager's code to discount the price.

Don't these stores have everything on video surveillance?

When I was a teenage runaway back in the dark ages I had to shoplift a few times but gave it up when cameras got common.

Or are employees allowed to boost a certain amount to make up for low pay?


Factually, a majority of any stores' shrink is due to employee theft. A vast majority, on average.
 
2012-09-27 05:11:37 PM

emersonbiggins: Buffet: What the Fark is HEB??

2nd best grocery store on the planet (hat tip to Wegman's)


A friend went to Piggly Wiggly and gave them a check made to Hoggly Woggly. It went thru, no problem.

I don't think Piggly Wiggly is still around.
 
2012-09-27 05:13:12 PM

Abe Vigoda's Ghost: She's just not going to get the millions I'm sure she thinks she's owed.


I didnt get that vibe at all from the article.
 
2012-09-27 05:13:12 PM

trappedspirit: kvinesknows: ??? I lose my drivers license and I can walk into any of a hundred locations. Say.. I lost my license. They compare the picture they have on file to me, ask me some identifying information and BOOM.. given a new one.

They blow you up in the process?


err.. no.. I just like saying BOOM
 
2012-09-27 05:17:49 PM

ongbok: MrEricSir: I once dropped my wallet on a busy street in San Francisco and -- no joke -- it was still there when I walked back and nothing had been removed.

/csb

I was once walking on a busy street in San Francisco and found a wallet lying in the streets. I picked it up and looked in it but there wasn't anything in it except for receipts for Astro Lube and pictures of this strange looking guy getting pegged by goats, so I put it back where I found it.


win
 
2012-09-27 05:20:03 PM

thismomentinblackhistory: Spad31: These are the O voters. The lot of them. Bank on it.

Looking at national and swing-state polls, it is reasonable to assume that most of the people you see, speak to, work with, know, and read about are, in fact, voting for Obama. Bank on that.


It's not like there's a choice.
Romney was the least worst the Republicans could come up with. Bachman? Cain? Perry? Some others.
 
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