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(KSL Salt Lake City)   There's a right way, and a wrong way, to pay a $25 bill with pennies. This asshat chose the wrong way (with pics)   (ksl.com) divider line 90
    More: Followup, Deseret News, bench trial, Swamp Thing, Jason West, medical bills, new trial, KSL-TV  
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24777 clicks; posted to Main » on 21 Sep 2012 at 6:20 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-21 06:24:54 AM  
2,500 thoughts, and none of them were "this may backfire on me"
 
2012-09-21 06:27:09 AM  
That's about right for a Utard. (sigh) Yeah I live here. And what's with the reporter's voice? Sounds like a muppet.
 
2012-09-21 06:31:05 AM  
It's so much fun to watch these idiots who think they're proving a point dig themselves deeper into the hole.
 
2012-09-21 06:32:08 AM  
No, there is no right way to pay with pennies. You're not sticking it to The Man; you are annoying front-line staff who have nothing to do with your little gripe.
 
2012-09-21 06:35:45 AM  
Hauling 2500 pennies from the bank to the car, from the car to the office, slosh slosh, slosh. Nowhere did reason kick in?
 
2012-09-21 06:35:49 AM  
Remember, if it's over a dollar in all pennys, then you can refuse it and still demand proper payment :3
 
2012-09-21 06:41:35 AM  
Note to self: remove miniature Wishing Well from receptionist's desk.
 
2012-09-21 06:44:53 AM  
Will this guy pay his $140 fine in pennies?
 
2012-09-21 06:48:43 AM  
Did he pay with AssPennies?
 
2012-09-21 06:56:59 AM  

JOHN MCENROE MY CHILDHOOD NEMESIS: Did he pay with AssPennies?


Possibly the best comedy sketch ever.
 
2012-09-21 07:00:35 AM  
FTFA "Before pouring out his payment, however, West yelled at the clinic staff and used abusive language"
"He was lambasting the receptionist over a bill," said Linda Olsen, who described West as "loud" and "indignant."

Dear God! Abusive language? Loud and indignant??

fark this guy, he needs to go away for life! People have FEELINGS!

/sarcasm
 
2012-09-21 07:00:57 AM  

T-Bone42: No, there is no right way to pay with pennies. You're not sticking it to The Man; you are annoying front-line staff who have nothing to do with your little gripe.


This.

I never understood how people think they're sending a message by paying a bill in pennies; unless they want that message to be "Look what a spoiled retard I am."
 
2012-09-21 07:07:41 AM  

T-Bone42: No, there is no right way to pay with pennies. You're not sticking it to The Man; you are annoying front-line staff who have nothing to do with your little gripe.


From the article: Clinic receptionist Kory McCurdy also testified that West's conduct made her nervous. That nervousness intensified, she said, when West told her "I want to apologize for what I'm about to do. It's not your fault," before he reached into a bag he was carrying.

So "About to blow my head off" fears aside, it seems this guy did realize he was about to fark over the receptionist and not "The Man." But this farkhead didn't care. He may as well have said, "Sorry, but I'm about to be an incredible douche to you for something you had no part in."
 
2012-09-21 07:13:47 AM  

sniderman: T-Bone42: No, there is no right way to pay with pennies. You're not sticking it to The Man; you are annoying front-line staff who have nothing to do with your little gripe.

From the article: Clinic receptionist Kory McCurdy also testified that West's conduct made her nervous. That nervousness intensified, she said, when West told her "I want to apologize for what I'm about to do. It's not your fault," before he reached into a bag he was carrying.

So "About to blow my head off" fears aside, it seems this guy did realize he was about to fark over the receptionist and not "The Man." But this farkhead didn't care. He may as well have said, "Sorry, but I'm about to be an incredible douche to you for something you had no part in."


Yeah. Working retail, I deal with people pissed off about all kinds of things. I always hate it when the next part of the tirade starts with "I know this isn't your fault, but..."

If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?
 
2012-09-21 07:18:02 AM  
Stewart pointed out that none of the clinic staff felt the incident was threatening enough warrant a call to police. Then one of the doctor's learned about it and told them to report it.

And when West's behavior was reported to Central Dispatch, both the person reporting it and the dispatcher could be heard laughing in a recording of the call that was played in court.


BS he was fined.
 
2012-09-21 07:23:45 AM  
"....none of the clinic staff felt the incident was threatening enough warrant a call to police."

The fark? You though he might have a gun then he threw a bowl of pennies at you and you didn't that was serious enough to report to the police?
 
2012-09-21 07:25:54 AM  
"Sounded like a gunshot"? Really?

Do we need a journalists guide to sounds now?

gunshot,gunshot,gunshot,gunshot,gunshot,gunshot,gunshot, baby crying, gunshot,gunshot,gunshot
 
2012-09-21 07:28:32 AM  
Excuse me while I whip this out.
 
2012-09-21 07:35:30 AM  
Clearly the guy didn't use much reason in determining this course of action; people accepting the payment usually can't do anything about it. It's the reason why I always try to be nice to people who field my complaints - they didn't cause the problem, and probably can't do anything to solve it.

That being said, I can understand why people are furious about being charged fees when they don't even owe anything. I recently heard a friend who is self-employed talk to an insurance company for 90 minutes trying to address the problem of erroneous and out-of-network charges. In the middle of the day. Time that he should have spent working. You can't reason with these people, they just repeat things like "I'm seeing that you owe $xx.xx for _____ on __/__/__."

The common person has very little recourse to argue on these types of charges. It's easier and cheaper just to pay the 25 bucks, even if you don't owe it. But doesn't that encourage businesses to fraudulently charge customers under threat of decline in credit rating or wasting lots of time trying to solve the problem? Sometimes people get pissed off about these things. I don't care if it's 5 bucks, I don't like being extorted. I'm sure the guy who paid in pennies thought he was in the right, and took his anger out in the only way he thought he had the power to do it. He does claim not to have been angry or violent at the time. 

Link to original article
 
2012-09-21 07:39:57 AM  
FTFA: Then one of the doctor's learned about it and told them to report it.

One of the doctor's WHAT? Assistants? Wives? Concubines? Don't leave me hangin'!

/stupid writer.
 
2012-09-21 07:42:03 AM  
lets see u KNOW there are 2500 pennies? why aren't they wrapped up in 50 cent rolls??
50 rolls of pennies is MUCH MUCH easier to deal with..
 
2012-09-21 07:45:32 AM  

Jon iz teh kewl: lets see u KNOW there are 2500 pennies? why aren't they wrapped up in 50 cent rolls??
50 rolls of pennies is MUCH MUCH easier to deal with..


Because that would eliminate the whole "being an asshole" part.
 
2012-09-21 07:52:29 AM  

Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?


I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.
 
2012-09-21 07:54:20 AM  
Obvious consumerist reader LOL
 
2012-09-21 07:59:22 AM  
it was the bowl full of pennies, which witnesses said he unloaded with enough force that it sounded like a gun had been fired.

Acording to my research (namely pulling facts straight out of my ass) 2,500 pennies on a desk sounds exactly like a Glock-47.
Side note: 250 pennies sounds like a silenced Glock-47 firing teflon coated, explosive cop killer bullets.
 
2012-09-21 08:15:59 AM  

serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.


lol...So YOU'RE the guy that (as a fellow customer) I get to call out in public, for being a douchewaffle to the cashier, because that poor girl can't tell you to cram it in your cramhole.

But I can. And I do. Because DOUCHEWAFFLE.
 
2012-09-21 08:20:51 AM  

Summercat: Remember, if it's over a dollar in all pennys, then you can refuse it and still demand proper payment :3


Ummm...I think you might be half wrong. For the purchase of good and services, a seller can refuse different types of payments (too many pennies or too large of a bill). But for the payment of a debt, all legal tender has to be accepted. Now of course you cannot throw a bowl of coins at someone but if all the pennies were rolled, then they would have to be accepted.
 
2012-09-21 08:21:21 AM  
"he said he calmly asked the office manager, "Do you take cash?" He was prepared to pay with his debit card, he said, but found out that wasn't necessary."


How he thinks he handles himself:
i49.tinypic.com

How he really acts when things don't go his way.
i46.tinypic.com
 
2012-09-21 08:29:25 AM  

serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.


Are you just being "edgy", or do you really think that's okay?
 
2012-09-21 08:33:00 AM  
Sounds like everyone was a drama whore in this.
 
2012-09-21 08:34:07 AM  
Anyone who thinks this guy should have been punished for this is a pabst blue ribbon pansy who loves to bend over when a company farks you in the ass.
 
2012-09-21 08:34:59 AM  

halB: Anyone who thinks this guy should have been punished for this is a pabst blue ribbon pansy who loves to bend over when a company farks you in the ass.


i would have just scanned my ATM card like a NORMAL PERSON and been on my way?
 
2012-09-21 08:36:30 AM  

Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?


Youre right! And firemen shouldn't be forced to run into burning buildings, nor mailmen to deliver mail in the rain.
 
2012-09-21 08:39:16 AM  

halB: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Youre right! And firemen shouldn't be forced to run into burning buildings, nor mailmen to deliver mail in the rain.


You're trying to do too much too quickly. The wording is passable but you need to throttle back a little with your timing.
6/10
 
2012-09-21 08:41:19 AM  

Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?


Anger right of the bat at the first tier of service is always wrong. But if I am talking to a person who can't help after I explain the problem , and won't put me in touch with someone who can then yes it is ok to yell.

I have had cable, credit card, insurance, hospitals, and airlines tell me "there is nothing they could do, and that they couldn't put me through to a supervisor" While in all of those cases, expressing anger with a raised voice and sometime asking if I could talk to someoen who isn't an idiot has gotten the problems solved.
 
2012-09-21 08:45:08 AM  
Defense mechanisms in people are usually passive. They're not actively done, they just happen as a reaction. Maybe they just want to get more money out of this guy.
 
2012-09-21 08:45:32 AM  
I read that as "pay a $25 bill with penises".
 
2012-09-21 08:51:10 AM  

liam76: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Anger right of the bat at the first tier of service is always wrong. But if I am talking to a person who can't help after I explain the problem , and won't put me in touch with someone who can then yes it is ok to yell.

I have had cable, credit card, insurance, hospitals, and airlines tell me "there is nothing they could do, and that they couldn't put me through to a supervisor" While in all of those cases, expressing anger with a raised voice and sometime asking if I could talk to someoen who isn't an idiot has gotten the problems solved.


I've never been completely road blocked by a "front line" employee. If I can't be helped by the person I'm talking to I ask to talk with someone else who maybe can. Nobody has ever said "No, you can't talk to anyone else."

I dunno. Maybe it's because I don't start the exchange off with an, "I will be a flaming cock in exactly 30 seconds if I don't get what I want." vibe. I've worked retail in the past and know first hand that there is just something about the aura of assholes that's nearly palpable. It doesn't matter how calm they try to behave at the beginning, you can just smell the bad attitude on them. Try not being a dick and see where that gets ya.
 
2012-09-21 08:54:10 AM  
Who amonst us hasn't felt that way at the auto service station, the dentist, the cable company, the credit card company AT+T, the IRS, the bordel . . . well, not everywhere I 'spose. There are some places that give bl. . . value for money charged though.
 
2012-09-21 08:57:39 AM  
You want to pay in pennies? Sure. Just kindly count them out in stacks of 10 pennies each so I can accept them.

Oops. I knocked over a couple of stacks.

Oh clumsy me.

Call me Brintney, cause oops. I did it again.

That table really isn't very stable. I just bumped it a little and they fell over.

and so on.
 
2012-09-21 09:00:43 AM  

Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?


Im inclined to agree with him. The system is purposely set up so you HAVE to deal with the powerless front line worker... if I have a problem, guess who's catching the flak? Not my farking problem. If they dont like getting yelled at, they can pass it up the line that customers dont like X bullshiat policy and that they are making scenes in front of other clients and customers.
 
2012-09-21 09:00:52 AM  

Next day headlines:

Worker at Health Care Clinic Finds Rare Penny

Worth millions! "Now I can retire" says former Health Care Clinic employee.
 
2012-09-21 09:02:17 AM  
When your going to be a jerk, think about your delivery.
 
2012-09-21 09:04:02 AM  

liam76: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Anger right of the bat at the first tier of service is always wrong. But if I am talking to a person who can't help after I explain the problem , and won't put me in touch with someone who can then yes it is ok to yell.

I have had cable, credit card, insurance, hospitals, and airlines tell me "there is nothing they could do, and that they couldn't put me through to a supervisor" While in all of those cases, expressing anger with a raised voice and sometime asking if I could talk to someoen who isn't an idiot has gotten the problems solved.


Also this. As someone who has worked customer service, I can tell you that the loud assholes usually get exactly what they want, because the employees dont dont want to deal with it.
 
2012-09-21 09:09:04 AM  

Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?


Let me be clear, I think the guy in TFA crossed a line. But, every time that a customer service representative has told me that they're not the person I should be mad at, it has been in much calmer scenarios where any amount of anger I was directing at their company was justified, and they were the right person to channel my complaint.

CSB time: I rented a uhaul truck to move from a storage unit into an apartment. It only took a couple of hours, but once I was done and got ready to send the truck back, it wouldn't start. So I went through the hoops of calling various people and dealing with various levels of incompetence. It ended up being 10 hours (2:00AM, before they finally towed that stupid truck away).
Anyhow, the next morning I woke up at 6:00AM to hear my phone ringing, got to it just as it was going to voicemail. So I listened to the voicemail and it was a rude, almost threatening message from the local uhaul office about me not having returned the truck on time. So I called back, asked for the guy who left the message, told him my story with enough emotionally charged language as was appropriate. You know what he says to me? "hey, hey, stop yelling at me, I'm not the one who made the truck break, I'm not the one who made all the mechanics in the area busy, I'm not the one who sent the tow truck to the wrong address on the other side of town (note: "town" in this case is Houston), etc etc".
Yeah, but you are the asshole who ripped into me first without having all your facts. He did apologize for the voicemail after that, but he shouldn't have copped that attitude in the first place. I doubt it was the first or last time that guy made an angry phone call when it was really his company's fault.
 
2012-09-21 09:13:47 AM  
I read that as venereal.
 
2012-09-21 09:17:37 AM  

Alonjar: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Im inclined to agree with him. The system is purposely set up so you HAVE to deal with the powerless front line worker... if I have a problem, guess who's catching the flak? Not my farking problem. If they dont like getting yelled at, they can pass it up the line that customers dont like X bullshiat policy and that they are making scenes in front of other clients and customers.


Exactly. A good customer service representative cares about their business enough that, if your anger is justified, they'll get just as angry when you tell them your story, and they'll take it to the person who's ultimately responsible for the anger.

On the other hand, your CEO can give himself a huge bonus if he stocks the call centers with nincompoops who appear to have great throughput because they can ignore 10 callers in the same amount of time that the good employee can satisfy one.
 
2012-09-21 09:24:20 AM  

Louisiana_Sitar_Club: I've never been completely road blocked by a "front line" employee. If I can't be helped by the person I'm talking to I ask to talk with someone else who maybe can. Nobody has ever said "No, you can't talk to anyone else."


I have been told a number of times, that no they can't put me on phone with their supervisor, and they woudl say the same thing.


Louisiana_Sitar_Club: I dunno. Maybe it's because I don't start the exchange off with an, "I will be a flaming cock in exactly 30 seconds if I don't get what I want." vibe.


Didn't take you long to become a flaming dick in this post, did it?


I've worked retail in the past and know first hand that there is just something about the aura of assholes that's nearly palpable. It doesn't matter how calm they try to behave at the beginning, you can just smell the bad attitude on them. .

If your company has ripped someone off, or given them horrible service they shouldn't have a "good attitude" towards your organization. Most people, when they have gotten ripped off or screwed over by a company want to spend as little time as possible fixing it.

I have worked in retail, and at hotels with people you who get butt-hurt when someone doesn't want to waste any extra time trying to get something they didn't fark up get fixed. They don't get, that unlike the customer it is their job to fix it, so little passive agressive slow down just means they are shiatty at their job.


Try not being a dick and see where that gets ya

In all those cases "not being a dick" (not in every case) got me nothing. It got me ripped off or repeat terrible service. Being an asshole fixed the problem.
 
2012-09-21 09:30:48 AM  

serial_crusher: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Let me be clear, I think the guy in TFA crossed a line. But, every time that a customer service representative has told me that they're not the person I should be mad at, it has been in much calmer scenarios where any amount of anger I was directing at their company was justified, and they were the right person to channel my complaint.

CSB time: I rented a uhaul truck to move from a storage unit into an apartment. It only took a couple of hours, but once I was done and got ready to send the truck back, it wouldn't start. So I went through the hoops of calling various people and dealing with various levels of incompetence. It ended up being 10 hours (2:00AM, before they finally towed that stupid truck away).
Anyhow, the next morning I woke up at 6:00AM to hear my phone ringing, got to it just as it was going to voicemail. So I listened to the voicemail and it was a rude, almost threatening message from the local uhaul office about me not having returned the truck on time. So I called back, asked for the guy who left the message, told him my story with enough emotionally charged language as was appropriate. You know what he says to me? "hey, hey, stop yelling at me, I'm not the one who made the truck break, I'm not the one who made all the mechanics in the area busy, I'm not the one who sent the tow truck to the wrong address on the other side of town (note: "town" in this case is Houston), etc etc".
Yeah, but you are the asshole who ripped into me first without having all your facts. He did apologize for the voicemail after th ...


Alonjar: liam76: Louisiana_Sitar_Club: serial_crusher: Lachwen: If you know it's not my fault, WHY ARE YOU YELLING AT ME LIKE IT IS?

I never really got this attitude. I'm mad at the company. You're the person the company hired to deal with people, even when they're mad. No matter how much I'm yelling, I'm yelling at the company, not at you. Stop taking it personally and do your job.

Are you just being "edgy", or do you really think that's okay?

Anger right of the bat at the first tier of service is always wrong. But if I am talking to a person who can't help after I explain the problem , and won't put me in touch with someone who can then yes it is ok to yell.

I have had cable, credit card, insurance, hospitals, and airlines tell me "there is nothing they could do, and that they couldn't put me through to a supervisor" While in all of those cases, expressing anger with a raised voice and sometime asking if I could talk to someoen who isn't an idiot has gotten the problems solved.

Also this. As someone who has worked customer service, I can tell you that the loud assholes usually get exactly what they want, because the employees dont dont want to deal with it.


liam76: Louisiana_Sitar_Club: I've never been completely road blocked by a "front line" employee. If I can't be helped by the person I'm talking to I ask to talk with someone else who maybe can. Nobody has ever said "No, you can't talk to anyone else."

I have been told a number of times, that no they can't put me on phone with their supervisor, and they woudl say the same thing.


Louisiana_Sitar_Club: I dunno. Maybe it's because I don't start the exchange off with an, "I will be a flaming cock in exactly 30 seconds if I don't get what I want." vibe.

Didn't take you long to become a flaming dick in this post, did it?


I've worked retail in the past and know first hand that there is just something about the aura of assholes that's nearly palpable. It doesn't matter how calm they try to behave at the beginning, you can just smell the bad attitude on them. .

If your company has ripped someone off, or given them horrible service they shouldn't have a "good attitude" towards your organization. Most people, when they have gotten ripped off or screwed over by a company want to spend as little time as possible fixing it.

I have worked in retail, and at hotels with people you who get butt-hurt when someone doesn't want to waste any extra time trying to get something they didn't fark up get fixed. They don't get, that unlike the customer it is their job to fix it, so little passive agressive slow down just means they are shiatty at their job.


Try not being a dick and see where that gets ya

In all those cases "not being a dick" (not in every case) got me nothing. It got me ripped off or repeat terrible service. Being an asshole fixed the problem.




At this point, halB, you should be taking notes.
 
2012-09-21 09:33:43 AM  

Alonjar: Im inclined to agree with him. The system is purposely set up so you HAVE to deal with the powerless front line worker... if I have a problem, guess who's catching the flak? Not my farking problem. If they dont like getting yelled at, they can pass it up the line that customers dont like X bullshiat policy and that they are making scenes in front of other clients and customers


This.

I flew AA and had a reservation, paid ahead of time, but when I got the airport they said there wa sa problem and needed to see my credit card. I thought no problem, no way they would charge me twice, right? Wrong. Two charges for Mr Liam 76, and two seats on the same plane. when I called to complain I was told it was two people named liam 76 flying the plane. After about 5 minutes of hearing how they don't make mistakes like that and they won't put me on with a supervisor, I flip out. I finally get a supervisor who refunds the ticket, but refunds the first one i paid for (that didn't have the 25 dollar "service fee" for buying it in the airport).

These companies know they fark up, they know they fark up big time, and it is cost effecient for them to have monkeys on the line who can't help rather than pay for their mistakes.
 
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