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(Time)   You've got to be an idiot to fly Ryanair. Just ask Ryanair's CEO   (business.time.com) divider line 34
    More: Obvious, CEO, Ryanair, Michael O'Leary, boarding passes, airlines of Europe, currency markets, UK Telegraph, McLeod  
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3263 clicks; posted to Business » on 13 Sep 2012 at 1:16 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-13 01:19:39 AM  
Fool me once...
 
2012-09-13 01:30:00 AM  
Not the first time today a higher up called it's users idiots Link
"And finally, when pressed on wireless charging -- a main feature of Nokia's flagship Windows Phone 8 device, the Lumia 920 -- Schiller said such a feature offers little to consumers beyond confusion. "Having to create another device you have to plug into the wall is actually, for most situations, more complicated," he said."
 
2012-09-13 01:42:17 AM  
FTA:

O'Leary didn't call all Ryanair passengers "idiots." Just the passengers who forget their boarding passes.
 
2012-09-13 02:00:13 AM  
To be fair, the family does sound like a bunch of idiots
 
2012-09-13 02:04:37 AM  
Her name is Suzy McLeod of the clan McLeod. For centuries she has waited for the time of the reasonable airline, when a decent CEO will release the power of nondoucheness. In the end, there can be only one.
 
2012-09-13 02:14:27 AM  
Good for CEO. We need his style in america, where fools and morans have been coddled for far too long.
 
2012-09-13 03:18:01 AM  

Greymalkin: FTA:

O'Leary didn't call all Ryanair passengers "idiots." Just the passengers who forget their boarding passes.


FYI if your name is on a watch list they don't let you print your boarding pass, You have to go up to the counter and actually speak to someone. So his comment is still asinine as not everybody is allowed to print their boarding pass.

/Did something stupid in high school and I still am not allowed to print my boarding passes :(
 
2012-09-13 03:43:30 AM  
I flew Ryanair just once from Stockholm to London. It was not an awful experience but for 40$ for two people it wasn't that bad either.
 
2012-09-13 04:25:05 AM  
If i were travelling without any luggage or carry on except what i could carry in my pockets then flying Ryanair would make sense.
 
2012-09-13 05:27:39 AM  
Living in Europe, we find ourselves flying Ryanair quite a bit. It's great for short, cheap flights around for a long weekend. But you just have to hit all their little wickets. That's why it's so cheap: if they can trip you up on any of their BS rules like having to print your own pass, calling to check in twelve hours before, your carry-on strap hanging off the side making it "too big," ect..., they can ramp up the price and make a bundle.

But for the wife, kids, and I to hop a flight from Sevilla to Munich for a four day weekend for 60€ a ticket? Yeah, I'll jump through your hoops and listen to you try to sell me shiat for a few hours.
 
2012-09-13 05:39:52 AM  
I like Ryanair. You follow their discounter rules and you get discounter prices. RyanAir is like the Aldi of airlines. The problem is asinine retards that show up at Aldi and want Neiman Marcus service. OK fine, your first time flying them you have an excuse maybe. But after that, follow the rules.

€50 flight from Frankfurt Hahn to Genova. €12 for the shuttle to Barcelona that conveniently leaves 20 minutes after every flight lands. 95% on time arrivals. And all I have to do is print my own ticket and follow the luggage limits. Works for me.
 
2012-09-13 06:10:31 AM  
Flew on RyanAir from either Girona or Reus to Bristol. They have no staff there, only very young, under-trained freelancers from a subcontractor. So when the flight was delayed, nobody in the airport had a clue about the cause of the delay, if it would be a short delay, and alternatives if there was a cancellation (RyanAir does not fly the route daily). Using the cheap labor probably helps to keep the price down, but the result was that nobody in the airport had a clue about the airline's operations. The delay lasted nearly ten hours, with never a single word uttered to passengers about what was going on.

It may not have been RyanAir's fault that there was no communication with passengers that day, but I have no intention of flying on them again.
 
2012-09-13 07:28:15 AM  

drjekel_mrhyde: Not the first time today a higher up called it's users idiots Link
"And finally, when pressed on wireless charging -- a main feature of Nokia's flagship Windows Phone 8 device, the Lumia 920 -- Schiller said such a feature offers little to consumers beyond confusion. "Having to create another device you have to plug into the wall is actually, for most situations, more complicated," he said."


He's not saying the users are idiots in the quote; he's saying the designers of the wireless charging concept were.
 
2012-09-13 07:35:41 AM  

drjekel_mrhyde: Not the first time today a higher up called it's users idiots Link
"And finally, when pressed on wireless charging -- a main feature of Nokia's flagship Windows Phone 8 device, the Lumia 920 -- Schiller said such a feature offers little to consumers beyond confusion. "Having to create another device you have to plug into the wall is actually, for most situations, more complicated," he said."


I hope you didn't hurt your back with that stretch.
 
2012-09-13 07:44:23 AM  

Terrified Asexual Forcemeat: drjekel_mrhyde: Not the first time today a higher up called it's users idiots Link
"And finally, when pressed on wireless charging -- a main feature of Nokia's flagship Windows Phone 8 device, the Lumia 920 -- Schiller said such a feature offers little to consumers beyond confusion. "Having to create another device you have to plug into the wall is actually, for most situations, more complicated," he said."

He's not saying the users are idiots in the quote; he's saying the designers of the wireless charging concept were.


offtopic: I thought the whole point of wireless charging is to have various businesses install the chargers; thereby allowing you (the user) to easily charge up while you're there. That's why Nokia was busy announcing partnerships with café chains, airlines and whatnot. The handset manufacturers have to give you a wireless charger because otherwise you'd be all up in arms about paying for a piece of technology you couldn't farking use.

ontopic: I agree with the 'expect the service you're paying for' sentiment outlined above - although having nothing but freelancers at a location seems a bit much. I fly several low cost airlines (Eastern European based mostly) and I have nothing but praise for their staff. Now the other passengers, on the other hand...
 
2012-09-13 07:45:09 AM  

Ebbelwoi: I like Ryanair. You follow their discounter rules and you get discounter prices. RyanAir is like the Aldi of airlines. The problem is asinine retards that show up at Aldi and want Neiman Marcus service. OK fine, your first time flying them you have an excuse maybe. But after that, follow the rules..


People don't require any customer service if everything goes right. But as soon as anything goes wrong, customer service will be slim and what passengers get will suck. And then the same people who love the cheap fares start biatching about how bad Ryanair is. I've seen it time and time again when it comes to discount retailers. People save a ton of money but when they need actual customer service and don't get it, they complain.
 
2012-09-13 07:50:18 AM  
Got caught in a downpour, had my boarding pass in the pocket of my jeans. It turned into a soggy mess between the bus stop and the airport. Had to pay £40 for them to re-print it, as it wouldn't scan. Now fly other airlines to Dublin.
 
2012-09-13 08:17:28 AM  

neaorin: offtopic: I thought the whole point of wireless charging is to have various businesses install the chargers; thereby allowing you (the user) to easily charge up while you're there. That's why Nokia was busy announcing partnerships with café chains, airlines and whatnot. The handset manufacturers have to give you a wireless charger because otherwise you'd be all up in arms about paying for a piece of technology you couldn't farking use.


That's even worse! A tray that people leave their late-model phones on that strangers can steal from! How about a blind ex-bluesman takes it and charges it for you and hands you a towel instead? At least you can trust him not to get your phone stolen. Plus he won't scream "NOKIA PHONE CAN'T MAKE IT A DAY WITHOUT A CHARGE, JUST LIKE MY WOMAN".
 
2012-09-13 08:29:03 AM  

Terrified Asexual Forcemeat: neaorin: offtopic: I thought the whole point of wireless charging is to have various businesses install the chargers; thereby allowing you (the user) to easily charge up while you're there. That's why Nokia was busy announcing partnerships with café chains, airlines and whatnot. The handset manufacturers have to give you a wireless charger because otherwise you'd be all up in arms about paying for a piece of technology you couldn't farking use.

That's even worse! A tray that people leave their late-model phones on that strangers can steal from! How about a blind ex-bluesman takes it and charges it for you and hands you a towel instead? At least you can trust him not to get your phone stolen. Plus he won't scream "NOKIA PHONE CAN'T MAKE IT A DAY WITHOUT A CHARGE, JUST LIKE MY WOMAN".


As I'm imagining it, in a café or at the business lounge of your favorite airline you'd have the charger installed right into the table you're sitting at, so it's never out of your sight and reach. Otherwise it's pretty much useless.
 
2012-09-13 08:48:38 AM  
I've honestly never had a problem with Ryanair. Sure, that 20 Euro ticket becomes a 100 Euro ticket once you add in the airport and baggage fees, but what do you expect? It's a no-frills airline, and EasyJet has never been able to offer me a better price in my travels.
 
2012-09-13 09:25:05 AM  
The slips of paper that Ryanair had to print out for the McLeod family cost the airline maybe 5¢.

Right, so Time magazine costs 30c does it, seeing as how that's what paper and ink cost?

Here's the problem: things like boarding pass printers and all the software and networking cost a load of money to buy and support. Ryanair could get rid of that, but then people who forgot their passes wouldn't be able to fly. So, they have to provide it just for the doofuses that forgot them, and quite rightfully, the doofuses pay for it.

I'm amazed at how casual people are travelling on holiday. EVERYTHING else about your 2 weeks away depends on you getting to the airport on time, with a valid passport, tickets and money. You can forget sun tan lotion, swimming trunks or a book - you can get those at the other end. I'm spending £3-4,000 on the holiday, spending an hour on a checklist is a pretty sensible idea.
 
2012-09-13 09:50:15 AM  
I flew RyanAir from Shannon to Cork. The seats were upholstery on hard plastic and an ad for a casino or something kept playing on the loudspeaker, but the flight was only 35 minutes so no big.
 
2012-09-13 12:14:57 PM  

detroitdoesntsuckthatbad: I flew Ryanair just once from Stockholm to London. It was not an awful experience but for 40$ for two people it wasn't that bad either.


I was in London a few years ago with my wife, and the flight from london to dublin was so cheap that it was feasible to do a day trip to Dublin which was super fun. That said their system screwed up entering my passport information on the boarding passes, and we had to haul our asses all the way from the gate back through security to the check in area to get them authorized, then all the way back (at like 7 am after being up since like 4) while everyone else was boarding so the flight wouldn't leave without us wasn't so much fun. Luckily my wife is one of those people who likes to be the first person on the plane, so we had time to run, otherwise we would have been screwed. . Plus the fact that the flight is like an hour long infomercial for all the crap they want to try and sell you (announcement for duty free, cab rides, train tickets, food, Ryanair brand lottery tickets) isn't so much fun. That said if I get back to Europe I would probably use them again. I mean I no know what to expect and they are so much cheaper.
 
2012-09-13 12:30:11 PM  
It's farking Ryanair, there's no capital A.

NONE!
 
2012-09-13 12:32:21 PM  

farkeruk: The slips of paper that Ryanair had to print out for the McLeod family cost the airline maybe 5¢.

Right, so Time magazine costs 30c does it, seeing as how that's what paper and ink cost?

Here's the problem: things like boarding pass printers and all the software and networking cost a load of money to buy and support. Ryanair could get rid of that, but then people who forgot their passes wouldn't be able to fly. So, they have to provide it just for the doofuses that forgot them, and quite rightfully, the doofuses pay for it.



This is complete and utter bull. The printers, inks, networking (or as we call it "infrastructure") are already needed to sell you a ticket at the airport, or charge you for checked baggage. There is no additional cost to print a boarding pass and a machine can do this (machine is already in place). This is pure and simple money grab
 
2012-09-13 12:36:11 PM  

farkeruk:
I'm amazed at how casual people are travelling on holiday. EVERYTHING else about your 2 weeks away depends on you getting to the airport on time, with a valid passport, tickets and money. You can forget sun tan lotion, swimming trunks or a book - you can get those at the other end. I'm spending £3-4,000 on the holiday, spending an hour on a checklist is a pretty sensible idea.


THIS! I don't understand how, in this day and age, people can treat their upcoming airline/airport experience so casually. It is likely the single most regulated part of any trip, and almost certainly of any vacation, and yet people are all "la la la, oh the airport, whatever. i assume someone else has the boarding passes, la la la."

Like you said, you can not care less about almost any other part of your trip, but spend the six freaking minutes to make sure you're good to go through TSA bullshiat and airline bureaucracy. If you can't be bothered to do that, then you deserve whatever fees get heaped upon you.
 
2012-09-13 12:37:12 PM  

RandomTux: farkeruk: The slips of paper that Ryanair had to print out for the McLeod family cost the airline maybe 5¢.

Right, so Time magazine costs 30c does it, seeing as how that's what paper and ink cost?

Here's the problem: things like boarding pass printers and all the software and networking cost a load of money to buy and support. Ryanair could get rid of that, but then people who forgot their passes wouldn't be able to fly. So, they have to provide it just for the doofuses that forgot them, and quite rightfully, the doofuses pay for it.



This is complete and utter bull. The printers, inks, networking (or as we call it "infrastructure") are already needed to sell you a ticket at the airport, or charge you for checked baggage. There is no additional cost to print a boarding pass and a machine can do this (machine is already in place). This is pure and simple money grab


Do you own an airline?
 
2012-09-13 12:48:00 PM  

RandomTux: farkeruk: ***snip***
This is complete and utter bull. The printers, inks, networking (or as we call it "infrastructure") are already needed to sell you a ticket at the airport, or charge you for checked baggage. There is no additional cost to print a boarding pass and a machine can do this (machine is already in place). This is pure and simple money grab


You get what you pay for?
 
2012-09-13 02:06:52 PM  
I will not fly ryanair for a myriad of reasons, one being the fact that not only can I not lean my seat back, but its damn near pushing me forward beyond 90 degrees. I would rather pay the extra money and actually land in the town that is advertised instead of paying for transportation to said city. Now if you are actually going to visit, say York, instead of London then Stansted is a good choice. For London not necessarily.
 
2012-09-13 02:44:18 PM  

RandomTux: farkeruk: The slips of paper that Ryanair had to print out for the McLeod family cost the airline maybe 5¢.

Right, so Time magazine costs 30c does it, seeing as how that's what paper and ink cost?

Here's the problem: things like boarding pass printers and all the software and networking cost a load of money to buy and support. Ryanair could get rid of that, but then people who forgot their passes wouldn't be able to fly. So, they have to provide it just for the doofuses that forgot them, and quite rightfully, the doofuses pay for it.



This is complete and utter bull. The printers, inks, networking (or as we call it "infrastructure") are already needed to sell you a ticket at the airport, or charge you for checked baggage. There is no additional cost to print a boarding pass and a machine can do this (machine is already in place). This is pure and simple money grab


EVERYTHING about Ryanair is a "pure and simple money grab." It's very similar to the credit card industry. The idea is to separate your customers into two groups: smart people who will use your business for their own ends by reading every detail in the fine print and figuring out how to avoid paying you any fees, and dumb people who will only look at the big bold part of your advertising, and think they're getting a good deal while you nickel and dime them to death.

So long as there are more people in the second group than the first you can make quite a bit of money this way.

/Don't forget, this is an airline that can't decide if it would be better to charge people to use the toilet in-flight, or to just get rid of the toilets altogether. They aren't exactly competing against BA FIRST or even Virgin Atlantic Upper Class in terms of service.
 
2012-09-13 03:18:55 PM  

pudding7: THIS! I don't understand how, in this day and age, people can treat their upcoming airline/airport experience so casually. It is likely the single most regulated part of any trip, and almost certainly of any vacation, and yet people are all "la la la, oh the airport, whatever. i assume someone else has the boarding passes, la la la."


I am incredibly anal about anything to do with air travel. I have a pouch in my bag that serves absolutely no purpose except to hold my passport, receipts, itinerary, and boarding pass. And it's all in a ziploc bag in that pocket. I always know where that shiat is at all times, and I have a damn timetable for getting to/from airports for travel.

DemoKnite: I would rather pay the extra money and actually land in the town that is advertised instead of paying for transportation to said city.


That's definitely something people need to consider when looking at Ryanair. Ryanair works really well for me because it flies directly between the two cities I am most likely to visit in Europe - Dublin and Prestwick. But if you're visiting Glasgow proper, you're much better to fly Easyjet directly into Glasgow International to avoid the hassle of then having to catch a train to Glasgow central.
 
2012-09-13 05:43:36 PM  

Ramsay: If i were travelling without any luggage or carry on except what i could carry in my pockets then flying Ryanair would make sense.


shameless plug - but I bought a scottevest fleece jacket - it holds everything but additional clothes. fantastic stuff.
 
2012-09-13 07:30:24 PM  
Lufthansa and British Airways has an app that lets you save your boarding passes on your phone. Great way to board your flight.
 
2012-09-14 08:46:29 AM  

DemoKnite: I will not fly ryanair for a myriad of reasons, one being the fact that not only can I not lean my seat back, but its damn near pushing me forward beyond 90 degrees. I would rather pay the extra money and actually land in the town that is advertised instead of paying for transportation to said city. Now if you are actually going to visit, say York, instead of London then Stansted is a good choice. For London not necessarily.


Er...Okay, you are completely clueless.
 
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