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(Go Daddy)   GoneDaddy: "We weren't hacked. We are just incompetent"   (godaddy.com ) divider line
    More: Followup, GoneDaddy, SSL, corrective action  
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18014 clicks; posted to Main » on 12 Sep 2012 at 11:18 AM (3 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-12 10:32:24 AM  
Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.
 
2012-09-12 11:19:39 AM  
Last time I subcontract vital network services to a stripper dressed as a cop.
 
2012-09-12 11:20:58 AM  
I just figured Danica smashed her car through one of the buildings with all the vital servers...
 
2012-09-12 11:21:02 AM  
As much as I think godaddy is only slightly better than penis enlargement spam, this shiat happens. At least they said something about what happened instead of ignoring it.
 
2012-09-12 11:21:29 AM  
Big mistake telling the truth. They could have blamed it on damn near anything and no one would give two farks. Hackers, power outages.. drunk drivers.. anything!
 
2012-09-12 11:23:03 AM  
America loves a comeback story.

Just not this one. I should swipe their poster from the nearest bus shelter as a souvenir.
 
2012-09-12 11:23:26 AM  
Maybe they should have spent all that money for a better IT department and not on all of those commercials.
 
2012-09-12 11:25:17 AM  

lewismarktwo: Big mistake telling the truth. They could have blamed it on damn near anything and no one would give two farks. Hackers, power outages.. drunk drivers.. anything!


If they could have said anything and everyone would believe them ...then how do we know if they are lying about this?!

/The milkman has the key
//his milk is delicious
 
2012-09-12 11:25:17 AM  

Generation_D: Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.


Not to white knight GoDaddy, but they are one of the largest registrars/hosts online. They have a pretty decent track record of uptime. While not perfect, it could be a hell of a lot worse (customer service aside). For a budget registrar/host, someone could do a lot worse than GoDaddy. Sometimes shiat breaks, that's life. They corrected the issue, owned up to their mistake, and hopefully learn from it. Though I wouldn't hold my breath on the last part. If people are looking for a higher level of service/uptime, perhaps forking over the extra cash for a more reputable company would be in their best interest.
 
2012-09-12 11:26:02 AM  

eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.


How can I wack off to an IT department?
 
2012-09-12 11:26:34 AM  
Right.

Anon tweeting jokes about taking down GoDaddy just before the DNS response went to shiat is completely coincidental, then?

Why lie about it, though? It's not like being targeted by Anon is something to be terribly ashamed of these days -- some of the largest institutions in the world have fallen victim to their escapades.
 
2012-09-12 11:27:14 AM  
Riiiiiight. It takes six hours to discover and restore corrupted routing tables. They were hacked.
 
2012-09-12 11:27:16 AM  

fta

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

holy fark. Taking responsibility ? WTF is that about?
 
2012-09-12 11:27:41 AM  
I'm thinking about splitting my DNS between my hosted services at GoDaddy and AWS Route 53 by listing AWS DNS servers at positions 2 and 4 in my registrations.

Now, I'm just trying to think of where the single point of failure will be in that scheme. I know I'll have the hassle of updating both but I only make changes once every few months. I also know the SOA will be different but I can keep the TTLs the same so it shouldn't be farked up.
 
2012-09-12 11:27:44 AM  
You cant really whack off to the commercials anyways. I mean, you can, it just isn't much better than whacking off to an IT department.
 
2012-09-12 11:28:25 AM  
In this day and age, it's nice to see responsibility being taken instead of given for a fark up.
 
2012-09-12 11:28:27 AM  

HatMadeOfAss: Generation_D: Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.

Not to white knight GoDaddy, but they are one of the largest registrars/hosts online. They have a pretty decent track record of uptime. While not perfect, it could be a hell of a lot worse (customer service aside). For a budget registrar/host, someone could do a lot worse than GoDaddy. Sometimes shiat breaks, that's life. They corrected the issue, owned up to their mistake, and hopefully learn from it. Though I wouldn't hold my breath on the last part. If people are looking for a higher level of service/uptime, perhaps forking over the extra cash for a more reputable company would be in their best interest.


They also controversially supported SOPA, which is a bigger reason to dump them than an occasional outage, in my opinion.
 
2012-09-12 11:31:54 AM  
Not news: Fark posts inflammatory headline and Farkers jump on-board.

Go Daddy stated that "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure."

While I have no way to check that assertion I also have no reason to doubt it. If it is true then that is a very good record.

Go Daddy also stated that: "At no time was any customer data at risk or were any of our systems compromised."

This is also good news which I have no way to check but if true is commendable.

Full disclosure: I have no affiliation with Go Daddy and am a disinterested third party observer.
 
2012-09-12 11:33:22 AM  
I don't understand the GoDaddy hate... I'm open to explanation, but..

We use GoDaddy where I work, so I also use them in a private project. Other than registering and managing DNS through Dreamhost, which wasn't appropriate for the private project i"m working on, I don't have much recent experience outside of GoDaddy.

However, I have set up an SSL with GoDaddy, handled a domain transfer, and managed custom DNS records. Their interface for all this worked well and I was able to do everything I needed to do. They're even cute about auto-filling one of the alternate name fields on an SSL cert for www/non-www, which a previous SSL vendor didn't do. I've never had any uptime issues with SSL certs.

I would never use GoDaddy for hosting, or any registrar for that matter.. but I don't have a problem with their core products.
 
2012-09-12 11:33:40 AM  

Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?


The only way I could wack off to the women in their commercials would be to grab a handful of the makeup goop smeared on their faces and use it as lube while I close my eyes and wack off to someone who's actually attractive, with the commercial turned off.
 
2012-09-12 11:34:13 AM  

JackieRabbit: Riiiiiight. It takes six hours to discover and restore corrupted routing tables. They were hacked.


Perhaps they rebuilt from scratch as the old tables were FUBAR? Then they had to test, test and retest?
 
2012-09-12 11:35:23 AM  
"Throughout our history, we have provided 99.99999999999999999999% uptime in our DNS infrastructure."

/ FTFGoDaddy
 
2012-09-12 11:35:40 AM  
Throughout our history, we have provided 99.999% up time in our DNS infrastructure.
Looks like they'll have to knock one of the 9s off the end now...
 
2012-09-12 11:35:52 AM  

PYROY: Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?

The only way I could wack off to the women in their commercials would be to grab a handful of the makeup goop smeared on their faces and use it as lube while I close my eyes and wack off to someone who's actually attractive, with the commercial turned off.


TMI, dude... seriously.
 
2012-09-12 11:38:19 AM  

HatMadeOfAss: Generation_D: Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.

Not to white knight GoDaddy, but they are one of the largest registrars/hosts online. They have a pretty decent track record of uptime. While not perfect, it could be a hell of a lot worse (customer service aside). For a budget registrar/host, someone could do a lot worse than GoDaddy. Sometimes shiat breaks, that's life. They corrected the issue, owned up to their mistake, and hopefully learn from it. Though I wouldn't hold my breath on the last part. If people are looking for a higher level of service/uptime, perhaps forking over the extra cash for a more reputable company would be in their best interest.


I used to host on godaddy. They were alright - sometimes a little slow, but never downtime. I absolutely hated the control panel whenever you needed to adjust something. Convoluted, difficult to find basic options and of course the in-line sales pitches ("add MarketPower(tm) to your site - only $2.99 a month!") It eventually drove me over to Hostgator which has been great.

I still have my DNS registration through them, as they are quite cheap to renew with. And whatever happened the other day never affected it.
 
2012-09-12 11:38:42 AM  

Mnemia: HatMadeOfAss: Generation_D: Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.

Not to white knight GoDaddy, but they are one of the largest registrars/hosts online. They have a pretty decent track record of uptime. While not perfect, it could be a hell of a lot worse (customer service aside). For a budget registrar/host, someone could do a lot worse than GoDaddy. Sometimes shiat breaks, that's life. They corrected the issue, owned up to their mistake, and hopefully learn from it. Though I wouldn't hold my breath on the last part. If people are looking for a higher level of service/uptime, perhaps forking over the extra cash for a more reputable company would be in their best interest.

They also controversially supported SOPA, which is a bigger reason to dump them than an occasional outage, in my opinion.


And that would be reason for Anon. to target them.
 
2012-09-12 11:42:00 AM  
I don't use them for anything, nor would I likely. shiat happens, so I can buy that statement
We have absurdly good server guys where I work. We are constantly under attack from hackers (who have an almost 0% success rate, would be zero if we could block all of Russia and a few other countries; the folks in charge say no), but sometimes shiat just breaks. It's computers, they are the shiatty reason half of us have the time to post on this site.
 
2012-09-12 11:45:03 AM  

TheDirtyNacho: I still have my DNS registration through them, as they are quite cheap to renew with. And whatever happened the other day never affected it.


Do you use them for registration or for DNS?

If you use them for registration only, then I really don't know how long they would have to be down for it to have an effect.

If you use them for DNS management, it would depend on the TTLs of your DNS records and how many different ISPs tried to do a DNS lookup on your domain while they were down. I think it affected me there. I couldn't get to a new subdomain I had just set up in DNS a couple days before. HIgh TTL (time to live, cache time, basically) = ISPs will do lookups less often, so less effect in a DNS outage.
 
2012-09-12 11:47:32 AM  

BattleFrenchie28: lewismarktwo: Big mistake telling the truth. They could have blamed it on damn near anything and no one would give two farks. Hackers, power outages.. drunk drivers.. anything!

If they could have said anything and everyone would believe them ...then how do we know if they are lying about this?!

/The milkman has the key
//his milk is delicious


Hey, is that milk regular kind, or the exploding dream kind?
 
2012-09-12 11:48:03 AM  

Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?


How CAN'T you? I mean; HUBBA!

www.warepin.com

(We actually do have a couple very attractive women working in the IT department here. They are smarter than me, and I like them as people, so I'm actually going to stop there.)
 
2012-09-12 11:49:21 AM  

Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?


I was going to do you a solid and post some sexy pics of hot tech geekettes. Instead, GIS has me curled
up in a fetal position, crying.

For the love of Pasta, don't GIS "sexy IT" with Safe Search turned off.. Just don't. That first pic is a doozy.

i2.kym-cdn.com
 
2012-09-12 11:50:32 AM  
I'm not sure I understand the hate either. (I guess the commercials are annoying, but what commercials aren't?)

They're clearly incompetent because if they were a competent DNS and hosting service their competent system administrators could predict and protect against every possible weakness, set up a system that cannot fail, and has absolutely zero vulnerabilities to hardware failure, software failure, or malicious attack.

On a side note: Humanity still searching for a single competent system administrator. :-)

(/runs IT for a research center, and caught some grief when a squirrel decided to electrocute itself in a nearby substation cutting the power. problems just happen, equipment fails, all you can do is minimize the risk and prepare to respond and restore, and I'd say 6 hours isn't terrible)
 
2012-09-12 11:51:12 AM  

TheDirtyNacho: HatMadeOfAss: Generation_D: Hate to be the elephant being shot at in the room, but ... your core competency is managing internet registrations and DNS. If you can't do that right... maybe you should hunt for other big game someplace else.

Not to white knight GoDaddy, but they are one of the largest registrars/hosts online. They have a pretty decent track record of uptime. While not perfect, it could be a hell of a lot worse (customer service aside). For a budget registrar/host, someone could do a lot worse than GoDaddy. Sometimes shiat breaks, that's life. They corrected the issue, owned up to their mistake, and hopefully learn from it. Though I wouldn't hold my breath on the last part. If people are looking for a higher level of service/uptime, perhaps forking over the extra cash for a more reputable company would be in their best interest.

I used to host on godaddy. They were alright - sometimes a little slow, but never downtime. I absolutely hated the control panel whenever you needed to adjust something. Convoluted, difficult to find basic options and of course the in-line sales pitches ("add MarketPower(tm) to your site - only $2.99 a month!") It eventually drove me over to Hostgator which has been great.

I still have my DNS registration through them, as they are quite cheap to renew with. And whatever happened the other day never affected it.


The spammy, annoying control panel is the main reason I left 'em. Didn't care for the big-game-hunter exec, come to think.
 
2012-09-12 11:52:02 AM  

dv-ous: Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?

How CAN'T you? I mean; HUBBA!

[www.warepin.com image 691x587]

(We actually do have a couple very attractive women working in the IT department here. They are smarter than me, and I like them as people, so I'm actually going to stop there.)


What archaeological dig did you get that equipment from?
 
2012-09-12 11:55:06 AM  
Confidentiality, Integrity, Availablity.........2 legs of your info sec triangle failed. Even if you weren't hacked you have a serious security issue.
 
2012-09-12 11:56:49 AM  

digitalrain: For the love of Pasta, don't GIS "sexy IT" with Safe Search turned off.. Just don't. That first pic is a doozy.


I went with "sexy computer geeks". Glorious.

www.geekologie.com
 
2012-09-12 11:58:41 AM  

NightOwl2255: digitalrain: For the love of Pasta, don't GIS "sexy IT" with Safe Search turned off.. Just don't. That first pic is a doozy.

I went with "sexy computer geeks". Glorious.

[www.geekologie.com image 450x359]


GAH! He's got an ass-back!
 
2012-09-12 11:59:06 AM  

GranoblasticMan: dv-ous: Lone Stranger: eyeq360: Maybe they should have spent all that money for a better IT department and not on all of those commercials.

How can I wack off to an IT department?

How CAN'T you? I mean; HUBBA!

[www.warepin.com image 691x587]

(We actually do have a couple very attractive women working in the IT department here. They are smarter than me, and I like them as people, so I'm actually going to stop there.)

What archaeological dig did you get that equipment from?


GIS - same place I get all my fap material. Hehe.

See also: Benjamin Franklin, Advice to a Young Man On the Choice of a Mistress.
 
2012-09-12 12:01:44 PM  

red5ish: Not news: Fark posts inflammatory headline and Farkers jump on-board.

Go Daddy stated that "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure."

While I have no way to check that assertion I also have no reason to doubt it. If it is true then that is a very good record.

Go Daddy also stated that: "At no time was any customer data at risk or were any of our systems compromised."

This is also good news which I have no way to check but if true is commendable.

Full disclosure: I have no affiliation with Go Daddy and am a disinterested third party observer.


For that uptime to be true it would mean that is the only outage they have had in the last 68.49 years. I find this hard to believe.
 
2012-09-12 12:02:39 PM  

red5ish: 999


This Scottish farmer walks into the neighbourhood pub, and orders a whiskey.

"Ye see that fence over there?" he says to the bartender. "Ah built it with me own two hands! Dug up the holes with me shovel, chopped doon the trees for the posts by me ownself, laid every last rail! But do they call me 'McGregor the Fence-Builder?' No..."

He gulps down the whiskey and orders another. "Ye see that pier on the loch?" He continues, "Ah built it me ownself, too. Swam oot into the loch to lay the foondations, laid doon every single board! But do they call me 'McGregor the Pier-Builder?' No."

"But ye fark ONE sheep ..."
 
2012-09-12 12:03:57 PM  

NickelP: For that uptime to be true it would mean that is the only outage they have had in the last 68.49 years. I find this hard to believe.


They were told there would be no math!
 
2012-09-12 12:04:24 PM  

Endive Wombat: JackieRabbit: Riiiiiight. It takes six hours to discover and restore corrupted routing tables. They were hacked.

Perhaps they rebuilt from scratch as the old tables were FUBAR? Then they had to test, test and retest?


They couldn't restore from back-ups (which they should be taking very frequently)? All they need is the basic tables and new routes will be added as needed. I just asked our network engineers about this. They just shook their heads and laughed at GD's explanation.
 
2012-09-12 12:08:12 PM  
I'm semi in charge of IT at my small company, so when there are problems with our email, I am the one who has to figure it out. Every problem we have had in recent memory has been with clients not receiving emails that we sent. All of the clients were using Godaddy to host their email.
 
2012-09-12 12:12:40 PM  

red5ish: Not news: Fark posts inflammatory headline and Farkers jump on-board.

Go Daddy stated that "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure."

While I have no way to check that assertion I also have no reason to doubt it. If it is true then that is a very good record.

Go Daddy also stated that: "At no time was any customer data at risk or were any of our systems compromised."

This is also good news which I have no way to check but if true is commendable.

Full disclosure: I have no affiliation with Go Daddy and am a disinterested third party observer.


I've had GoDaddy for 3 years and this is the first time I have witnessed downtime. Not only that but by being affected by this downtime they are giving out free credit... Enough to cover 1 month of service. So for any of you godaddy customers, log in, go to "my account" and accept the credit! It can't be redeemed if you wait longer than 7 days. I wouldn't say they are the best but they are cheap and fulfill my needs

Also shared hosting is somewhat flawed. if you upload a shell script to your account then you can traverse outside of your folder and can navigate through much of the server. While you can't get in to other customers folders, you can see ftp names which allows you to brute force a ftp password easier. (just happened to a friend of mine on 1&1 last week, they gave him a BS excuse saying he downloaded a keylogger or malware and the hacker used his info against him. He didn't buy it so then they told him that he was logging in to FTP over an unsecured line and that someone intercepted his traffic and brute forced his password... erm if it was sent in plain text then they wouldn't need to bruteforce).
 
2012-09-12 12:13:53 PM  

jonny_q: I don't understand the GoDaddy hate... I'm open to explanation, but..


They made tons of money with their skills while the FARK haters work menial positions with little hope for a better future.
Eat the rich, they obviously stole it from some guy hiding in his mom's basement.
 
2012-09-12 12:19:26 PM  
dv-ous: How CAN'T you? I mean; HUBBA!

That shiat is the equivalent of an 80 year old grandma.

// An old school sempron, IDE cables, and enough caps near the socket to choke a horse.
 
2012-09-12 12:20:28 PM  

Tenatra: red5ish: Not news: Fark posts inflammatory headline and Farkers jump on-board.

Go Daddy stated that "Throughout our history, we have provided 99.999% uptime in our DNS infrastructure."

While I have no way to check that assertion I also have no reason to doubt it. If it is true then that is a very good record.

Go Daddy also stated that: "At no time was any customer data at risk or were any of our systems compromised."

This is also good news which I have no way to check but if true is commendable.

Full disclosure: I have no affiliation with Go Daddy and am a disinterested third party observer.

I've had GoDaddy for 3 years and this is the first time I have witnessed downtime. Not only that but by being affected by this downtime they are giving out free credit... Enough to cover 1 month of service. So for any of you godaddy customers, log in, go to "my account" and accept the credit! It can't be redeemed if you wait longer than 7 days. I wouldn't say they are the best but they are cheap and fulfill my needs

Also shared hosting is somewhat flawed. if you upload a shell script to your account then you can traverse outside of your folder and can navigate through much of the server. While you can't get in to other customers folders, you can see ftp names which allows you to brute force a ftp password easier. (just happened to a friend of mine on 1&1 last week, they gave him a BS excuse saying he downloaded a keylogger or malware and the hacker used his info against him. He didn't buy it so then they told him that he was logging in to FTP over an unsecured line and that someone intercepted his traffic and brute forced his password... erm if it was sent in plain text then they wouldn't need to bruteforce).


I would think (or hope) that the amount of invalid logins would trigger someones attention or automated scripts to refuse connections from that ip. Even if they didn't, the amount of time to bruteforce the password by logging in would take forever. I think you are thinking of recovering the shadow/passwd file's password hashes, which is an entirely different issue.

//either way back your shiat up.

I've had email accounts on 3-5 different places concurrently between work, my hosting accounts, and isps. I don't think I've ever had an email outage/dns outage. Not saying shiat can't happen, but when it does questions should be asked about who is at fault. Simply saying hey our bad about that huge outage that hit hundreds of thousands of companies for most of a day isn't good enough. Many people are considering it a sign that they weren't prepared and their infrastructure isn't sufficient for the services they provide. Until they say something other than 'oh yeah its fixed, our bad' I don't see why I should think those people are wrong.
 
2012-09-12 12:21:25 PM  

Epiphani: As much as I think godaddy is only slightly better than penis enlargement spam, this shiat happens. At least they said something about what happened instead of ignoring it.


This. But it is amusing to read the comments from a bunch of people who think they understand IT because they "administer" their home wifi network.
 
2012-09-12 12:29:10 PM  

Lumbar Puncture: BattleFrenchie28: lewismarktwo: Big mistake telling the truth. They could have blamed it on damn near anything and no one would give two farks. Hackers, power outages.. drunk drivers.. anything!

If they could have said anything and everyone would believe them ...then how do we know if they are lying about this?!

/The milkman has the key
//his milk is delicious

Hey, is that milk regular kind, or the exploding dream kind?


Watch out for the girl scouts.

/that level took me damn near forever to find all the fragments
 
2012-09-12 12:33:42 PM  

Terrified Asexual Forcemeat: Last time I subcontract vital network services to a stripper dressed as a cop.


Not for me.
 
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