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(The Consumerist)   Dear Consumerist: Sprint didn't monitor my data usage and then suggest a lower plan that would save me money. Should I get a refund?   (consumerist.com) divider line 10
    More: Stupid, 2GB, four-wheel-drive, usages  
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8118 clicks; posted to Main » on 11 Sep 2012 at 4:49 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-11 01:20:29 PM
5 votes:
You know what's funny? Several years ago, when I opened up an absurd bill, I called Sprint and the lady said I'd gone over my texting by a huge amount. So, she suggested I pay an extra $5 a month and get 500 more texts. And then she reduced the overage charge, because this had never happened before and I'm a good customer.

I have a feeling it had a lot to do with the fact that I was polite and treated her like a human being, instead of being an absolute cock about it, like this person probably was.
2012-09-11 01:28:15 PM
3 votes:
Dear FARK: please stop greenlighting these dumbass Consumerist articles.
2012-09-11 07:32:00 PM
2 votes:

BronyMedic: Raging Whore Moans: Is it just Fark, or is The Consumerist devolving into an echo chamber of customers proclaiming their always-rightness?

It's always been that way. It's a symptom of the problem that is the mantra of "The Customer is ALWAYS right.". Even when he's a flagrant, dithering idiot who has no clue what he's talking about, or agrees/signs something he was too stupid to read in the first place.

[4.bp.blogspot.com image 400x318]

The consumerist just gives a whiny, hipster voice to passive-aggressive, beta consumers who are too chickenshiat to deal with things on their own.

/can you tell I don't like that website?


Whenever people complain about crummy customer service, I have this voice in the back of my head that tells me that it comes from the complete breakdown following years of "the customer is always right." Once that got ingrained into people's heads, they assumed any request, no matter how ridiculous, should be complied with, immediately. After dealing with this sort of attitude for long enough, disempowered employees retaliated by not giving a shiat about even normal and proper complaints.
2012-09-11 01:25:36 PM
2 votes:
It greatly heartens me that the standard Consumerist headline submission now assumes idiocy on the part of the complainant. Now maybe we can take the next step and stop even accepting articles from that insipidly worthless shiatscape of a wasteland.
2012-09-11 06:54:39 PM
1 votes:
This is the phone analog of walking into a McDonald's, ordering a large fry. Getting your large fry, then going "I'm not really this hungry... Wait, you can get a medium? Why didn't the cashier ask me if I was really that hungry when I ordered?! They should refund me the difference!"

Which has probably happened to this moron's sister as well.
2012-09-11 06:05:55 PM
1 votes:
I've always had a good experience with Sprint customer service for my phone. The trick is not to be a dick/biatch or have an entitled attitude at the outset of the call.

As far as the entitled consumerist biatch FOAD: it's your responsibility to choose a plan that meets your needs, not theirs. As far as Sprint goes there's even a farking tool on their website that compares your usage to available plans to help you choose one. Farking personal responsibility, how does it work?
2012-09-11 05:07:18 PM
1 votes:

kab: "She said Sprint does not have "the manpower" to notify customers of pricing changes that would be in their favor."

More like "they don't feel like notifying you of a price change that would be in your favor".


Why doesn't Sprint spend the time and money to create a network monitoring service that 1) identifies all usage rate, 2) compares that rate against plan limits, 3) runs it through metrics to determine if this customer wants a lower plan (no idea how they determine that - sounds like months of meetings), and then 4) contacts marketing who 5) analyzes the current usage and 6) suggests a new plan based on some other criteria as not defined through 7) direct mailing/emails.

Why doesn't Sprint increase expenses in order to lower revenues? They must be jerks.
2012-09-11 02:50:04 PM
1 votes:

TheBeastOfYuccaFlats: what_now: You know what's funny? Several years ago, when I opened up an absurd bill, I called Sprint and the lady said I'd gone over my texting by a huge amount. So, she suggested I pay an extra $5 a month and get 500 more texts. And then she reduced the overage charge, because this had never happened before and I'm a good customer.

I have a feeling it had a lot to do with the fact that I was polite and treated her like a human being, instead of being an absolute cock about it, like this person probably was.

Sprint also tends to have the best customer service when surveyed.


I left AT&T back when it was called Cingular because they farked up my bill and outright refused to fix it. Went to Sprint. Started with two phones, now have four, and pay them a healthy bill every month. About 80 percent of the time when I reup, change phones, or do ANYTHING to change my plan, they fark it up and I have to call them. However 100 percent of the time they've fixed it and re-rated my bill correctly. So if you count about an hour on the phone every year or so making them fix a problem, but always getting it fixed, Sprint holds up fairly well.
2012-09-11 01:28:59 PM
1 votes:

what_now: You know what's funny? Several years ago, when I opened up an absurd bill, I called Sprint and the lady said I'd gone over my texting by a huge amount. So, she suggested I pay an extra $5 a month and get 500 more texts. And then she reduced the overage charge, because this had never happened before and I'm a good customer.

I have a feeling it had a lot to do with the fact that I was polite and treated her like a human being, instead of being an absolute cock about it, like this person probably was.


Sprint also tends to have the best customer service when surveyed.
2012-09-11 01:20:55 PM
1 votes:
The war crimes Consumerist headline from yesterday was funnier.
 
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