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(Toronto Sun)   Before you send out an email trashing a company for lousy service, make sure that: A) the statement is in fact, true; B) if unsure of A, do not send it to more than one person   (torontosun.com) divider line 66
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12336 clicks; posted to Main » on 09 Sep 2012 at 10:22 AM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-09 09:48:02 AM
Imagine if this were applied to political races. FARK political tab would wither and die.
Cause Romney killed his ex employees wife with cancer
 
2012-09-09 10:24:28 AM

EnviroDude: Imagine if this were applied to political races. FARK political tab would wither and die.
Cause Romney killed his ex employees wife with cancer


You sound tired.
 
2012-09-09 10:32:52 AM

EnviroDude: Imagine if this were applied to political races. FARK political tab would wither and die.
Cause Romney killed his ex employees wife with cancer


I always enjoyed the posts calling Bush an idiot by people with horrible grammar.
 
2012-09-09 10:34:13 AM
From TFA:
"Some of the reasons cited by the court for rejecting her defence were incorrect, which just goes to show even some judges find the technicalities of defamation law too difficult to navigate."

Wonder if the judge can now sue the author for defamation.
 
2012-09-09 10:34:21 AM
If I were a scumbag lawyer..I would comb through rants and raves on Craigslist....
 
2012-09-09 10:34:32 AM
Well, it's in Canada. They don't have the same strong protections of free speech as the US.

An e-mail sent to 38 friends complaining about bad customer service was grounds for a lawsuit where the company with the lousy service won?

Now Canadians are being warned by the media to get approval of a lawyer, or at least think of what a lawyer would probably say, before even e-mailing their friends if they want to complain about somebody or something. Wow, just, wow.
 
2012-09-09 10:39:06 AM
Ouch, that's a pretty big bill for shooting her mouth off.

And how did the furniture store find out about this? Was she stupid enough to cc them?
 
2012-09-09 10:39:19 AM
Canadian law, eh? Closely following the Mother Country's laws? Yeah - that's why we kicked those farkers out - U S A U S A U S A ! ! ! !

/Oh and to be clear: Prestige Furniture is the most awesome business evar!
//Baby Jesus loves Prestige Furniture
///I love Prestige Furniture
 
2012-09-09 10:41:27 AM
Always say a good thing to show that you were not malicious.
"They tried hard but were incompetent."
"They were competent but did not give a damn."
 
2012-09-09 10:42:45 AM
FTFA: "This lawsuit could have been avoided had Bisaillon consulted with a lawyer prior to sending out the defamatory e-mail."

If your suggestion to people it to consult lawyers before emailing their opinion to friends it might be time to change the law.
 
2012-09-09 10:48:53 AM
Canadian laws don't apply to me as I don't live there, so fark Canada.
 
2012-09-09 10:52:10 AM
This being in the Toronto Sun is ironic

I avoid the paper and the Station at all costs

Years ago Ezra Levant had his followers attack a school and its principal because they did not require the students to sing O' Canada . The Change was for two new immigrant students .. Levant called them terrorists and the Taliban and the principal a lefty Taliban sympathizer and his conservative followers stalked students at the school and threatened brown skinned students who turned out to be natives.

so a Levant Follower attacked the principal - the principal left for the safety of the students -- the Two Immigrant students -- Immigrants from the US and were Jehovah Witnesses were already bullied so they left for their own safety - an Conservatives Claimed victory
 
2012-09-09 10:52:57 AM
Wow, actions have consequences! Who knew?
 
2012-09-09 10:54:19 AM
Why is every sentence its own paragraph?
 
2012-09-09 10:55:46 AM
if a corporation can steal $40,000 from a citizen without proving any damages, it's way past time to try changing the law. i.imgur.com
 
2012-09-09 10:55:58 AM
I should make a list of all the Canadian companies people on The Consumerist biatch about, then send all those companies the links to the unflattering articles. They'll sue The Consumerist into oblivion.
 
2012-09-09 10:59:57 AM
The guy that handed her the legal papers now has a sign that says "1 Bisaillon Served".
 
2012-09-09 11:03:27 AM
Easy to see who didn't choose to RTFA in favor of the Canada Sucks horseshiat.
 
2012-09-09 11:05:09 AM

Ecobuckeye: Easy to see who didn't choose to RTFA in favor of the Canada Sucks horseshiat.


Uh-oh. It's Orleans not New Orleans. Now I stepped in it.
 
2012-09-09 11:08:35 AM
I've learned long ago not to take legal advice from an article that can't even spell defense correctly. *sigh*
 
2012-09-09 11:09:25 AM

skinink: I should make a list of all the Canadian companies people on The Consumerist biatch about, then send all those companies the links to the unflattering articles. They'll sue The Consumerist into oblivion.


The Consumerist is owned by Consumers Union. They have about 200 million in revenue and employ a ton of lobbyists. Trying to sue a bunch of lawyers is normally a bad idea.
 
2012-09-09 11:13:00 AM
Here in USA we can come right out and say Prestige Furniture sucks and is probably run by a group of ex-Stasi agents. Or can we?
 
2012-09-09 11:13:10 AM
The Sun is a paper for retards. Stop linking to it. Thank you.
 
2012-09-09 11:13:37 AM
FTA: Since there was no evidence of any actual loss of business and the publication was to a relatively small group of people, the court only ordered Bisaillon to pay the sum of $15,000.

So, no ACTUAL damages can be proven by the company but they can still take $40,000 away from you?!? ($25,000 was awarded for legal fees) This is why I am glad the US has First Amendment rights which INCLUDE reviews of goods and services.
 
2012-09-09 11:15:21 AM
But if I make a positive comment about a company to many people that causes a business to have increased sales, the company is in no way obligated to give me a dime.

A real American company would take the person's house, have their dog killed and rape them and their children, and the courts would be more than happy to appoint a heavyweight sumo wrestler to hold you down while you're being violated by a silverback ape.
 
2012-09-09 11:16:17 AM
Heh, wonder if this also applies to facebook postings? (I assume it would). Someone on my friends list was raking a local restaurant/pub over the coals on there a while back

/in Canada
 
2012-09-09 11:19:32 AM

rotsky: I've learned long ago not to take legal advice from an article that can't even spell defense correctly. *sigh*



In Canada, we spell words the right way. Defence is spelled with a 'c' - you Americans are the ones who farked up the spelling.
 
GCD
2012-09-09 11:23:03 AM
She may have lost the battle but not the war.

The newspaper article was well-written so it didn't show any preference to either side, however, I think the average person is going to read this article, side with the consumer here and probably come away thinking: "Gee, Prestige Furniture of Orleans really are a bunch of douchebags."

And that was before it hit Fark. Now that it'shiat Fark and will probably garner world-wide coverage, there's really nothing good that's going to come out of it for Prestige Furniture of Orleans.

Yeh, you probably bankrupted someone as a result of the legal fees, but the lost business that this article will earn you will probably be pale in comparison.
 
2012-09-09 11:23:24 AM

DarkSoulNoHope: FTA: Since there was no evidence of any actual loss of business and the publication was to a relatively small group of people, the court only ordered Bisaillon to pay the sum of $15,000.

So, no ACTUAL damages can be proven by the company but they can still take $40,000 away from you?!? ($25,000 was awarded for legal fees) This is why I am glad the US has First Amendment rights which INCLUDE reviews of goods and services.


The US can still take ass-loads of money from you with its IRS, property taxes, income taxes, small business taxes, large business taxes, sales taxes, estate taxes, sin taxes, gasoline taxes, taxes on top of taxes but:

At least the US doesn't do that. Yet.
 
2012-09-09 11:24:25 AM

AliceBToklasLives: Canadian law, eh? Closely following the Mother Country's laws? Yeah - that's why we kicked those farkers out - U S A U S A U S A ! ! ! !

/Oh and to be clear: Prestige Furniture is the most awesome business evar!
//Baby Jesus loves Prestige Furniture
///I love Prestige Furniture


Baby Jesus will sue you for defamation.
 
2012-09-09 11:27:54 AM

DarkSoulNoHope: FTA: Since there was no evidence of any actual loss of business and the publication was to a relatively small group of people, the court only ordered Bisaillon to pay the sum of $15,000.

So, no ACTUAL damages can be proven by the company but they can still take $40,000 away from you?!? ($25,000 was awarded for legal fees) This is why I am glad the US has First Amendment rights which INCLUDE reviews of goods and services.


you don't have protection when publishing lies just because you call it a review of goods and services, even in the united states.
 
2012-09-09 11:30:53 AM

dopekitty74: Heh, wonder if this also applies to facebook postings? (I assume it would). Someone on my friends list was raking a local restaurant/pub over the coals on there a while back

/in Canada


the point is, what the person said wouldn't have been actionable if it was simply the TRUTH.
 
2012-09-09 11:44:41 AM
I got an email from Sprint advising me that my username and password on the website will be expiring soon. I haven't had a phone contract with them for 2 years so I was surprised to receive it. But, I surely haven't forgotten their ridiculous customer service. So I replied with this:

"Really? Good.

If I farking never again have to log in to your complicated and ridiculous website, I will be ecstatic. And since you raped me for so many years with your over-priced cellular phone plans, please be assured I certainly won't once again be another one of your revenue streams that you don't give a rat's ass about. Ever!

Sincerely,
Eat My Ass"
 

Pretty sure that email goes to a mailbox that is not monitored in any way, so I'm not under the delusion that anyone will ever read it. But, they can eat my ass nonetheless.
 
2012-09-09 11:45:57 AM
A few months ago a Canadian citizen defamed my product or service by saying I treat people like ass. He showed up running his mouth about my product or service and I told him to adjust his attitude and refunded him his money. I think I would have as good a case as this furniture store and I strongly dislike this fellow...
 
2012-09-09 11:46:47 AM

relcec: dopekitty74: Heh, wonder if this also applies to facebook postings? (I assume it would). Someone on my friends list was raking a local restaurant/pub over the coals on there a while back

/in Canada

the point is, what the person said wouldn't have been actionable if it was simply the TRUTH.


What is "the truth"? Our versions of truth may be very different. You can say Kirstie Alley is hot - I can say she's a whale with makeup. Who is correct? This is why lawyers are rich and the court's have an enourmous backlog.
 
2012-09-09 11:49:35 AM

DarkSoulNoHope: FTA: Since there was no evidence of any actual loss of business and the publication was to a relatively small group of people, the court only ordered Bisaillon to pay the sum of $15,000.

So, no ACTUAL damages can be proven by the company but they can still take $40,000 away from you?!? ($25,000 was awarded for legal fees) This is why I am glad the US has First Amendment rights which INCLUDE reviews of goods and services.


I'm willing to bet the article is leaving some information out. How did the place even find OUT about this?

Five dollars says she email (in one big cc list so you could everyone could see who she emailed) not only her friends, but the business in question plus a few review sites, maybe the local papers or a BBB type organization.
 
2012-09-09 11:50:31 AM

Satanic_Hamster: Ouch, that's a pretty big bill for shooting her mouth off.

And how did the furniture store find out about this? Was she stupid enough to cc them?


Crazy how secrets get out, someone must have hacked her account. How else could an email find its way outside her intimate circle of 38 close friends?
 
2012-09-09 11:57:11 AM

retarded: I got an email from Sprint advising me that my username and password on the website will be expiring soon. I haven't had a phone contract with them for 2 years so I was surprised to receive it. But, I surely haven't forgotten their ridiculous customer service. So I replied with this:

"Really? Good.

If I farking never again have to log in to your complicated and ridiculous website, I will be ecstatic. And since you raped me for so many years with your over-priced cellular phone plans, please be assured I certainly won't once again be another one of your revenue streams that you don't give a rat's ass about. Ever!

Sincerely,
Eat My Ass" 

Pretty sure that email goes to a mailbox that is not monitored in any way, so I'm not under the delusion that anyone will ever read it. But, they can eat my ass nonetheless.


I spent two years working in a Sprint call/contact center, reading and responding to e-mails and actual written letters from customers. Hated every moment of it. Hate Sprint too, now that I've seen how they work at a corporate level.

That little e-mail is quite tame compared to some of the ones I've had to read.

No matter how abusive the language is in a letter, we never did anything about that. If there was an outright threat, then yeah, police and legal department would get called, but just name calling and insults and profanity? Just part of the job.

Now, if you're too abusive verbally on the phone with a rep, it's one of the very few ways you can force a customer service rep to hang up, and if you do it too often they can forward it to legal to get an account terminated.

Just writing an e-mail where the harshest words is one f-bomb and a "rat's ass"? Even if it was monitored, nobody would care. If anything it would just get marked as "resolved" since there is no request for a service or action, and the customer service rep would get credit for an e-mail that was handled.
 
2012-09-09 12:02:30 PM

nytmare: Satanic_Hamster: Ouch, that's a pretty big bill for shooting her mouth off.

And how did the furniture store find out about this? Was she stupid enough to cc them?

Crazy how secrets get out, someone must have hacked her account. How else could an email find its way outside her intimate circle of 38 close friends?


It's more sinister than that--her parents' vague sense of dread regarding their new dining room set was actually a result of over 72 hours of sodium-barbital-laced brainwashing deep in the company's basement during which the parents were conditioned to not only buy the more expensive set instead of the one they wanted, but to recruit all of their friends and relatives for similar treatment. The conditioning was done by a new hire named Billy, who got nervous and rushed the process; the parents' lingering PTSD and disgruntlement was the result. The judge...was Billy's stepfather.

/Billy has since gotten better at it.
 
GCD
2012-09-09 12:04:46 PM

rosemary's baby daddy: A few months ago a Canadian citizen defamed my product or service by saying I treat people like ass. He showed up running his mouth about my product or service and I told him to adjust his attitude and refunded him his money. I think I would have as good a case as this furniture store and I strongly dislike this fellow...


Yeh, because telling someone to "adjust their attitude" is definitely NOT treating them like ass.

When someone comes in complaining about you, your product or service, then you best try to figure out WHY it happened. It could be that the customer is a total douchebag and wouldn't be satisfied regardless. Or it could be that they have an actual valid complaint/concern that could be something easily incorporate to make the overall experience of everyone better.
 
2012-09-09 12:11:27 PM

howdoibegin: The Sun is a paper for retards. Stop linking to it. Thank you.


This being Fark, 99% of everything linked to is by, for and of the retards.
 
2012-09-09 12:25:42 PM

RoxtarRyan: A real American company would take the person's house, have their dog killed and rape them and their children, and the courts would be more than happy to appoint a heavyweight sumo wrestler to hold you down while you're being violated by a silverback ape.


Go on...
 
2012-09-09 12:30:24 PM

bmihura: The US can still take ass-loads of money from you with its IRS, property taxes, income taxes, small business taxes, large business taxes, sales taxes, estate taxes, sin taxes, gasoline taxes, taxes on top of taxes


I'll take US taxation over Canadian taxation any day.

For now.
 
2012-09-09 12:30:57 PM
Geeze. It's not like she sent out a Bisaillon emails.
 
2012-09-09 12:49:09 PM

nytmare: Crazy how secrets get out, someone must have hacked her account. How else could an email find its way outside her intimate circle of 38 close friends?


Yeah, but let's say that a "low level" friend or acquaintance sends you a whiny email how X furniture sucks and ripped her parents off and you should never go there and they're criminals and blah blah. Would you then say, "Man, there goes Bob, whining like a biatch again," and then go to the store in question with a copy of the email?

Again, I'll bet your mother's left nut she was stupid enough to email everyone in one go, including the store and some other public places like review sites or newspapers.
 
2012-09-09 01:10:12 PM
Before you send out an email trashing a company for lousy service, make sure that: A) the statement is in fact, true; B) if unsure of A, do not send it to more than one person

But I'm angry now!
 
2012-09-09 01:17:58 PM

tommydee: bmihura: The US can still take ass-loads of money from you with its IRS, property taxes, income taxes, small business taxes, large business taxes, sales taxes, estate taxes, sin taxes, gasoline taxes, taxes on top of taxes

I'll take US taxation over Canadian taxation any day.

For now.


Yea buy far fewer Canadians go bankrupt because they get sick and need healthcare.
 
2012-09-09 01:19:02 PM

Silverstaff: retarded: I got an email from Sprint advising me that my username and password on the website will be expiring soon. I haven't had a phone contract with them for 2 years so I was surprised to receive it. But, I surely haven't forgotten their ridiculous customer service. So I replied with this:

"Really? Good.

If I farking never again have to log in to your complicated and ridiculous website, I will be ecstatic. And since you raped me for so many years with your over-priced cellular phone plans, please be assured I certainly won't once again be another one of your revenue streams that you don't give a rat's ass about. Ever!

Sincerely,
Eat My Ass" 

Pretty sure that email goes to a mailbox that is not monitored in any way, so I'm not under the delusion that anyone will ever read it. But, they can eat my ass nonetheless.

I spent two years working in a Sprint call/contact center, reading and responding to e-mails and actual written letters from customers. Hated every moment of it. Hate Sprint too, now that I've seen how they work at a corporate level.

That little e-mail is quite tame compared to some of the ones I've had to read.

No matter how abusive the language is in a letter, we never did anything about that. If there was an outright threat, then yeah, police and legal department would get called, but just name calling and insults and profanity? Just part of the job.

Now, if you're too abusive verbally on the phone with a rep, it's one of the very few ways you can force a customer service rep to hang up, and if you do it too often they can forward it to legal to get an account terminated.

Just writing an e-mail where the harshest words is one f-bomb and a "rat's ass"? Even if it was monitored, nobody would care. If anything it would just get marked as "resolved" since there is no request for a service or action, and the customer service rep would get credit for an e-mail that was handled.


I know what that kind of job is like. I'm glad I'm so very far from that kind of job. I make it a point to be as polite and patient as possible when I have to be on the phone, and I always thank the rep before I hang up.

/can read fark while on hold, f it
 
2012-09-09 01:25:32 PM
Prestige furniture is petty and vindictive and I don't think anyone should shop there. If they try and force me to back this statement up,I will just refer to this article
 
2012-09-09 01:26:27 PM

tommydee: bmihura: The US can still take ass-loads of money from you with its IRS, property taxes, income taxes, small business taxes, large business taxes, sales taxes, estate taxes, sin taxes, gasoline taxes, taxes on top of taxes

I'll take US taxation over Canadian taxation any day.

For now.


After the election, Obama will be free to change that.
 
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