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(Click Orlando)   Microsoft support scam foiled when consumer notices lack of indian accent   (clickorlando.com) divider line 86
    More: Silly, Microsoft  
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9696 clicks; posted to Main » on 08 Sep 2012 at 1:35 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-08 03:21:03 PM

Snarfangel: St_Francis_P: "Microsoft computer is designed in such a way that if anything goes wrong it sends an electronic message," Walter said. "That is why it gets reported and that is why we are calling you."

Yeah guy...but not to you. Just going from that it seems like fraud, plain and simple. Surprised they admitted complicity.

[i3.kym-cdn.com image 500x329]
Good Luck, I'm behind 7 Pakistanis.


They show a domestic address, too:

Link

.Things may get kind of hot for them soon.
 
2012-09-08 03:23:22 PM
I got this call once, I let him try to walk me through steps. It was pretty funny since I wasn't even on my computer but driving about a 4 hour trip.
I kept him going for about 30 mins. Then I started asking him questions that he couldn't answer.
He accused me of being rude. Then hung up. Haven't heard from them since.
 
2012-09-08 03:24:19 PM

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


I administrate my WiFi network. You should listen to my advice.
 
2012-09-08 03:24:43 PM

Mopofdeath: rumpelstiltskin: The last time I had a Microsoft problem, I was sent to a Chinese helpdesk, not an Indian one. I like the Chinese much better; none of this "Hello my name is Vincent. It is OK if you have a doubt from where I am. I will do the needful" crap. The Chinaman just gave me some free licenses, and sent me on my way.

The correct nomenclature is Asian-American, Dude.


So people in china are still considered Asian Americans. Huh. Didn't know that.
 
2012-09-08 03:30:01 PM

Jon iz teh kewl: buy a Mac


While I know that you're trolling, this article is a good example of where anyone is at risk.

It's pretty much a setup that they call, tell you a story so to have you visit their "legitimate" site, then have you download and install software for them to be able to remote-assist you.

Apple or PC, if you're stupid enough to download and install it, you just bypassed every possible security you may have.

I got a friend that did this very thing... no matter how many times I warn him about these things, he keeps doing it, and it's never his fault, and he always have the "best and greatest" thing (software, including "security")... and he keeps having to get his computer reformatted or have it cleaned up, etc. and have it run half-assed due to the damaged files.

It's not really viruses and worms that's the real danger for most people, it's their own stupidity.

So many people that I keep telling them to never download anything that they didn't get themselves at proper sites, etc. and yet, it keeps happening, and they never know why.

"but a friend told me how to get free stuff..." makes me want to get a wiffle bat out.
 
2012-09-08 03:33:49 PM

serial_crusher: Seems like a lot of work to compromise an individual machine.


One machine is one more set of credit cards, banking information, social security, plus email credentials... Shockingly, Windows has actually become secure enough that the old endless rain of worms and drive-by downloads are no longer as effective as they used to be.
 
2012-09-08 03:33:59 PM

imfallen_angel: Jon iz teh kewl: buy a Mac

While I know that you're trolling, this article is a good example of where anyone is at risk.

It's pretty much a setup that they call, tell you a story so to have you visit their "legitimate" site, then have you download and install software for them to be able to remote-assist you.

Apple or PC, if you're stupid enough to download and install it, you just bypassed every possible security you may have.

I got a friend that did this very thing... no matter how many times I warn him about these things, he keeps doing it, and it's never his fault, and he always have the "best and greatest" thing (software, including "security")... and he keeps having to get his computer reformatted or have it cleaned up, etc. and have it run half-assed due to the damaged files.

It's not really viruses and worms that's the real danger for most people, it's their own stupidity.

So many people that I keep telling them to never download anything that they didn't get themselves at proper sites, etc. and yet, it keeps happening, and they never know why.

"but a friend told me how to get free stuff..." makes me want to get a wiffle bat out.


how am i trolling?

because it's so obvious while people STILL buy PC's
like they're the kewlest thing in the world??
 
2012-09-08 03:43:09 PM

Phoenix87ta: Interesting. Guy was evidently calling from my neck of the woods. Also, everybody knows that Microsoft is NOT this proactive, and never has been.


Lord help me, I just thought that an awesome virus would lay dormant for a few days while it determined the user's phone number conclusively, then make the screen flash red (complete with geocities cop light gifs on the bottom), make an alarm sound and show big scary INTRUSION ALERT banners plus a "Deleting documents and photos.....22/1892" incrementing slowly, then within 20-30 seconds have the scammer call you - the way alarm companies do - to ask if everything's OK. When told that no, it's not, omg make it go away, tell them that their subscription is expired but they can renew it right now to get rid of the virus. The combination of panic and live person would probably induce nearly everyone to pay up.
 
2012-09-08 03:45:01 PM

foxyshadis: Phoenix87ta: Interesting. Guy was evidently calling from my neck of the woods. Also, everybody knows that Microsoft is NOT this proactive, and never has been.

Lord help me, I just thought that an awesome virus would lay dormant for a few days while it determined the user's phone number conclusively, then make the screen flash red (complete with geocities cop light gifs on the bottom), make an alarm sound and show big scary INTRUSION ALERT banners plus a "Deleting documents and photos.....22/1892" incrementing slowly, then within 20-30 seconds have the scammer call you - the way alarm companies do - to ask if everything's OK. When told that no, it's not, omg make it go away, tell them that their subscription is expired but they can renew it right now to get rid of the virus. The combination of panic and live person would probably induce nearly everyone to pay up.


don't stop fap fap fap i've almost shot a load
 
2012-09-08 03:50:07 PM

JWideman: I've gotten this call twice, but both times it was someone with a thick accent.


Yup, subby's joking- in fact, the call has clips in TFA's video, and he DOES have an Indian accent and pulls this odd density of technical terms, often misused.

I got this call twice myself. It was indeed a thick accent and this sort of technobabble, with an air of technical authoritarianism trying hard to stoop to a level I would understand. Standard tech support call.

I am pretty sure they just hire Indian call centers to execute the scam. Or maybe it's out-of-work employees of a call center doing this. They're just following the exact same format as any tech support center, but with a scammy goal.
 
2012-09-08 03:51:56 PM
My wife got a call from them a few weeks ago, and she played the "I ... No english very good ... Computer? Oh no! Husband use computer, no me..." Game with her for about 5 minutes until I came back from running errands, so then I took over:
- sir, your computer is infected with...
- how do you know that?
- we get errors on our server.
- Ok. What's the source IP for these errors? And how did you figure out my phone number from it?
- click!
 
2012-09-08 03:52:32 PM

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


Came to say this. I am going to send this article to our network guys highlighting this line.
 
2012-09-08 03:52:48 PM

imfallen_angel: Jon iz teh kewl: buy a Mac

While I know that you're trolling, this article is a good example of where anyone is at risk.

It's pretty much a setup that they call, tell you a story so to have you visit their "legitimate" site, then have you download and install software for them to be able to remote-assist you.

Apple or PC, if you're stupid enough to download and install it, you just bypassed every possible security you may have.

I got a friend that did this very thing... no matter how many times I warn him about these things, he keeps doing it, and it's never his fault, and he always have the "best and greatest" thing (software, including "security")... and he keeps having to get his computer reformatted or have it cleaned up, etc. and have it run half-assed due to the damaged files.

It's not really viruses and worms that's the real danger for most people, it's their own stupidity.

So many people that I keep telling them to never download anything that they didn't get themselves at proper sites, etc. and yet, it keeps happening, and they never know why.

"but a friend told me how to get free stuff..." makes me want to get a wiffle bat out.


I know a little bit, and the key is to tell people that software will never speed up your PC... but by the time they need to know that, they have a dozen gadgets automatically starting up, scanning, downloading, like a desktop carnival.
 
2012-09-08 03:55:28 PM

Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.


Now that we're moving into a world where the browser is the platform, Firefox, Chrome, Safari, and Flash bugs take on an outsized importance on all systems no matter how hardened or fragile your OS's network stack is these days, especially with IE at its lowest ever market share. Even if they can't get into your OS at all, due to all of the protections, they can use the browser to read enough to plenty hurt you. Heck, it's been years since I even saw anyone infected with a virus that needed any administrative rights; it's all per-user trojans now.
 
2012-09-08 03:56:06 PM
I was at my mom's house one time and answered the phone when these guys called. I started laughing and said sorry, we have a Mac. The guy says to me "Macs are owned by Microsoft". Huh? What's sad is, I wonder how many people they have fooled with this line.
 
2012-09-08 03:57:33 PM

Jon iz teh kewl: Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.

then why doesn't my Mac slow down as a result of time passing. like the PC


What does your question have to do with anything he said? We get it, you like Macs, that makes you 10% of the market. I too run a unix based OS on intel hardware, for about half the price.

/REAL work gets done on *nix
//no Apple products in our data center
 
2012-09-08 03:59:58 PM
from the comments

"Every time I've received a call from one of these guys, I play along. I act as stupid as a republican dishwasher and string theeguys along for as long as ten or 15 minutes (personal best 20 minutes, 35 seconds!) As soon as you tell them you found the place where they want you to make the change to your settings, I tell them I have to answer the other phone. Not wanting to let a sucker off the hook, they will often stay on the line for 5 or ten minutes before they realized they are being played. Wastes their time and more importantly, their money!"

^ this

I do this all the time

also one of my favorites

just got finished with a tech support call to HP or Dell

oh were done and you want to give me a case number?

they'll read off 3604271-003

I'll read them back 3604271-008

they'll read off 3604271-003

then 3604271-002

they'll read off 3604271-003

then 003-36042711

they'll read off 3604271-003

then i'll read 63076534-987

on and on till they hang up

my record? 17 times

never gets old
 
2012-09-08 04:02:47 PM

Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.


CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.
 
2012-09-08 04:15:28 PM

FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.


Replace pakistani with Sri Lankan and trig with calculus, and it's my story.

/minus the friend's sister part.
 
2012-09-08 04:34:23 PM

Gwyrddu: Serial: These guys call me every once in a while. Sometimes I just hang up on them and other times I try to keep them on the line as long as possible. My record is keeping one guy on the line for about 90 minutes. Eventually it got to the point where he and his "supervisor" were screaming at me over the phone. They stopped calling for a good 6 months after that.

I wish I got those calls instead of a pre-recorded message from some cruise line scam which starts by blaring a fog horn in your ear. I don't know how to stop those, as they keep changing their number (although it appears to always come from the Oregon area code).



About 5 years ago I realized that everyone I wished to speak with on the phone had my cell phone number. That's the day I turned off the ringer on my home phone and let everything go straight to the recorder. In 5 years I have not missed a single important call due to that. About one out of ten messages is from somebody I'll call back, eight out of ten are prerecorded messages.

The only reason I keep my home phone is so I don't have to disclose my cell phone number to businesses or government. No spam calls on my cell phone.
 
2012-09-08 04:42:04 PM

jst3p: Jon iz teh kewl: Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.

then why doesn't my Mac slow down as a result of time passing. like the PC

What does your question have to do with anything he said? We get it, you like Macs, that makes you 10% of the market. I too run a unix based OS on intel hardware, for about half the price.

/REAL work gets done on *nix
//no Apple products in our data center


but apple IS unix
 
2012-09-08 05:03:39 PM

Jon iz teh kewl: jst3p: Jon iz teh kewl: Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.

then why doesn't my Mac slow down as a result of time passing. like the PC

What does your question have to do with anything he said? We get it, you like Macs, that makes you 10% of the market. I too run a unix based OS on intel hardware, for about half the price.

/REAL work gets done on *nix
//no Apple products in our data center

but apple IS derived from unix


FTFY
 
2012-09-08 05:09:06 PM

Jon iz teh kewl: but apple IS unix


Phoenix87ta: Jon iz teh kewl: jst3p: Jon iz teh kewl: Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.

then why doesn't my Mac slow down as a result of time passing. like the PC

What does your question have to do with anything he said? We get it, you like Macs, that makes you 10% of the market. I too run a unix based OS on intel hardware, for about half the price.

/REAL work gets done on *nix
//no Apple products in our data center

but apple IS derived from unix

FTFY


Technically, it is a Unix OS (has Unix certification) but it isn't used as an enterprise OS anywhere I have seen.
 
2012-09-08 05:11:14 PM

skwerl: Gwyrddu: Serial: These guys call me every once in a while. Sometimes I just hang up on them and other times I try to keep them on the line as long as possible. My record is keeping one guy on the line for about 90 minutes. Eventually it got to the point where he and his "supervisor" were screaming at me over the phone. They stopped calling for a good 6 months after that.

I wish I got those calls instead of a pre-recorded message from some cruise line scam which starts by blaring a fog horn in your ear. I don't know how to stop those, as they keep changing their number (although it appears to always come from the Oregon area code).


About 5 years ago I realized that everyone I wished to speak with on the phone had my cell phone number. That's the day I turned off the ringer on my home phone and let everything go straight to the recorder. In 5 years I have not missed a single important call due to that. About one out of ten messages is from somebody I'll call back, eight out of ten are prerecorded messages.

The only reason I keep my home phone is so I don't have to disclose my cell phone number to businesses or government. No spam calls on my cell phone.


Yep, thank god for those laws against telemarketers calling cell phones. And thank god for the criminals who inexplicably obey those laws.

If your cell phone isn't on any scammer's list, consider yourself lucky.
 
2012-09-08 06:58:23 PM

liltingbanshee: Suggestions welcome.


Tell them that you have a large family and there are 8 computers in the house.
 
2012-09-08 07:08:52 PM

Flab: FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.

Replace pakistani with Sri Lankan and trig with calculus, and it's my story.

/minus the friend's sister part.


You guys got gypped. I had the real deal. Chinese, motherf*cker!
 
2012-09-08 07:14:31 PM

GranoblasticMan: Flab: FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.

Replace pakistani with Sri Lankan and trig with calculus, and it's my story.

/minus the friend's sister part.

You guys got gypped. I had the real deal. Chinese, motherf*cker!


Elderly Redneck professor, Chinese TA. Both had sloppy handwriting.
 
2012-09-08 07:40:57 PM

GranoblasticMan: ou guys got gypped. I had the real deal. Chinese, motherf*cker!


Did he put "What is the zen of calculus?" on a test like mine did?
 
2012-09-08 07:44:28 PM

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


And towards the bottom of the article it's got two mentions for this dude's computer repair website in Orlando. Even the article is an ad.
 
2012-09-08 08:21:50 PM

FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.


I think the only reason I passed pre-cal in college was because Dr. Deng could barely speak a word of English, so I had to pay really close attention to understand anything.
 
2012-09-08 10:42:03 PM
I think the only reason I passed pre-cal in college was because Dr. Deng could barely speak a word of English, so I had to pay really close attention to understand anything.

Oh I got you beat there, differential equations from a foreign (Chinese I think) TA.

/Still not very good with differential equations
 
2012-09-09 12:20:56 AM
This guy really wasted their time:

http://www.youtube.com/watch?v=dT7O_ipt9EU
 
2012-09-09 08:20:18 AM
I had a professor Ono who taught calculus of many variables. Almost regularly on the first exam someone would write NO TEST TODAY on the board and he'd come in, look at it, and draw a big O at the front. "ONO TEST TODAY...HAH HAH HAH."
 
2012-09-09 11:12:23 AM

FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.


Admit it, her notes wasn't the only thing you 'studied'.
 
2012-09-09 03:03:43 PM

Saberus Terras: FuryOfFirestorm: Nick Nostril: My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.

CSB TIME: I had an advanced trig class in college that was taught by an old Pakistani man. Imagine someone talking as fast as that dude in the Micro Machines commercials in the 80's, but with a thick Middle Eastern accent on top of that, and you'll see why it was so hard to understand a damn thing he was saying. Thankfully, my best friend Raj had a sister also in the same class, who let me study her notes. Since she grew up around grandparents who spoke like the teacher, she was able to comprehend whatever the hell he was saying.

Admit it, her notes wasn't the only thing you 'studied'.


Nope. 1) She was my best friend's sister and 2) I'm not into chicks.
 
2012-09-09 11:39:48 PM
These guys have called me a few times. I enjoy telling them I'm busy, can I have their phone number so I can call them back. It freaks them out.
 
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