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(Click Orlando)   Microsoft support scam foiled when consumer notices lack of indian accent   (clickorlando.com) divider line 86
    More: Silly, Microsoft  
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9707 clicks; posted to Main » on 08 Sep 2012 at 1:35 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-09-08 08:37:44 AM  
"Microsoft computer is designed in such a way that if anything goes wrong it sends an electronic message," Walter said. "That is why it gets reported and that is why we are calling you."

Yeah guy...but not to you. Just going from that it seems like fraud, plain and simple. Surprised they admitted complicity.
 
2012-09-08 01:18:58 PM  
Seems like a lot of work to compromise an individual machine.
 
2012-09-08 01:26:37 PM  

serial_crusher: Seems like a lot of work to compromise an individual machine.


Seems they have a company that will "fix" your "broken" machine. Scam, through and through.
 
2012-09-08 01:39:35 PM  
My Grandma got this call while I was at her place. I talked to him a bit. He didn't understand that she didn't own a computer.
 
2012-09-08 01:44:13 PM  
If someone calls you, or knocks at your door selling something or promising something...hang up or slam the door. Simple rules for life.
 
2012-09-08 01:44:21 PM  
Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.
 
2012-09-08 01:48:12 PM  
buy a Mac
 
2012-09-08 01:48:22 PM  
I have customers that have fallen for this scam. It is simply amazing how stupid people are and completely understandable how countries fall under authoritarian dictatorships.
 
2012-09-08 01:50:48 PM  
My cell phone provider actually switched to Central/South American support (aka "Messican"). Quality of help went up immensely. A lot of that could be that as 'mercuns, we can comprehend hispanic accented English better than the Central Asian marble-mouth accent. YMMV.
 
2012-09-08 01:51:23 PM  
These jokers called me a few times, couldn't understand when I told them I run OpenBSD, kept insisting that they found viruses. It was a good time to throw out a tirade of insults.
 
2012-09-08 01:52:17 PM  

Jon iz teh kewl: buy a Mac


I'd love one but I'm not into robbing banks.
 
2012-09-08 01:53:11 PM  

Nick Nostril: Jon iz teh kewl: buy a Mac

I'd love one but I'm not into robbing banks.


just mine 100 bit coins
 
2012-09-08 01:54:25 PM  

Jon iz teh kewl: buy a Mac


Buying a Mac doesn't make you any less of an idiot that would fall for scams like this. Also, Macs are far from virus proof, it is just that people who write viruses (like everything else) don't bother to write them for Macs because they don't own a large enough share of the market. If everyone took your advice though and bought a Mac, they would soon be swamped with viruses.
 
2012-09-08 01:55:24 PM  
The last time I had a Microsoft problem, I was sent to a Chinese helpdesk, not an Indian one. I like the Chinese much better; none of this "Hello my name is Vincent. It is OK if you have a doubt from where I am. I will do the needful" crap. The Chinaman just gave me some free licenses, and sent me on my way.
 
2012-09-08 01:58:16 PM  
Now I really want these folks to call me. I operate several Linux rigs, but there's no Windows to be found in my home.

Also, FTFA: "Kline is a network administrator, the highest level in computer repair, software and virus detection."

That's...complete and utter horseshiat. Way to go, journalist.
 
2012-09-08 01:59:09 PM  

iaazathot: I have customers that have fallen for this scam. It is simply amazing how stupid people are and completely understandable how countries fall under authoritarian dictatorships.


It's computers. The people aren't stupid, they just aren't good with them like some of us are. I'm amazed that people who have used computers for years still only know the basics of using one. It's not their fault.
 
2012-09-08 01:59:45 PM  
This is new? I know of someone getting one of these calls over a year ago. Got one myself this past December. It took me three tries to work out what the fark he was saying (combination of shiatty line quality and exceedingly poor command of English). When I finally understood that he said he was a Microsoft tech, I flat out told him "You are not", swore at him for a bit and then hung up.

A man claiming to be from the Windows Service Center called to say he had detected a malicious virus in her computer.

Please. Everyone knows Winblows isn't that efficient.

This is how I reported it to the fraud centre:

At approximately 5:30 on Saturday December 17th, I received a call from
someone claiming to be representing Windows Online Tech Support. The call
did not connect immediately after I picked up, in a manner consistent with
automated calling centres. The man on the other end had a very poor
command of English, and required a few rounds of back-and-forth to get his
point across. I called into question the veracity of his claim and
terminated the call. *69 reported the number as 585-***-****.
 
2012-09-08 02:00:08 PM  

Porous Horace: These jokers called me a few times, couldn't understand when I told them I run OpenBSD, kept insisting that they found viruses. It was a good time to throw out a tirade of insults.


"What do you mean, you don't have a Start button?"

I've actually had to hear this from my employer's own IT department.
 
2012-09-08 02:02:29 PM  

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


This is a picture of their ideal customer:

www.rekcomputers.com 

Better call the Genius Bar.
 
2012-09-08 02:02:55 PM  

Bondith: This is new? I know of someone getting one of these calls over a year ago. Got one myself this past December. It took me three tries to work out what the fark he was saying (combination of shiatty line quality and exceedingly poor command of English). When I finally understood that he said he was a Microsoft tech, I flat out told him "You are not", swore at him for a bit and then hung up.

A man claiming to be from the Windows Service Center called to say he had detected a malicious virus in her computer.

Please. Everyone knows Winblows isn't that efficient.

This is how I reported it to the fraud centre:

At approximately 5:30 on Saturday December 17th, I received a call from
someone claiming to be representing Windows Online Tech Support. The call
did not connect immediately after I picked up, in a manner consistent with
automated calling centres. The man on the other end had a very poor
command of English, and required a few rounds of back-and-forth to get his
point across. I called into question the veracity of his claim and
terminated the call. *69 reported the number as 585-***-****.


Interesting. Guy was evidently calling from my neck of the woods. Also, everybody knows that Microsoft is NOT this proactive, and never has been.
 
2012-09-08 02:03:59 PM  
I got that call at work one day. I asked him what should I do. He ran me thru the steps, I said, "what was that second one? I didn't get that last one? etc... I egged him on for about 5 minutes and then I said that "Oh, I have a Mac."
He was dumbfounded.
 
2012-09-08 02:08:24 PM  
I've gotten this call twice, but both times it was someone with a thick accent.
 
2012-09-08 02:10:18 PM  
So the needful wasn't done? You gotta do the needful.
 
2012-09-08 02:12:35 PM  
Haha! How could I forget about Internet Service Providings?
 
2012-09-08 02:13:11 PM  

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


I see that I'm not the only one in here that ended up with an eye twitch because of this article.
 
2012-09-08 02:16:07 PM  

Phoenix87ta: Now I really want these folks to call me. I operate several Linux rigs, but there's no Windows to be found in my home.

Also, FTFA: "Kline is a network administrator, the highest level in computer repair, software and virus detection."

That's...complete and utter horseshiat. Way to go, journalist.


True, G-line is higher on the scale than K-line.

/Z-line is just overkill
 
2012-09-08 02:16:11 PM  

skinink: iaazathot: I have customers that have fallen for this scam. It is simply amazing how stupid people are and completely understandable how countries fall under authoritarian dictatorships.

It's computers. The people aren't stupid, they just aren't good with them like some of us are. I'm amazed that people who have used computers for years still only know the basics of using one. It's not their fault.


Ya know, I've worked with computers for years, used to collect certs and then got to a comfy position and stopped renewing my Cisco certs, yadda yadda, but I totally get the people who work with computers for years and can only do a few things with them. I've driven a car for 23 years but still prefer not to even think about changing the oil in it. I've used telephones for all my life but never cared about the switching technology behind them... well, until VOIP came into vogue. Computers are tools for most people, something to use for X, Y or Z and to not worry about for the rest. For some of us, they're a source of income and what we do even when we get off of work, but, yeah, to each their own.
 
2012-09-08 02:16:38 PM  

1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.


I got a good laugh out of that one, too.
 
2012-09-08 02:17:41 PM  
Here's somone who recorder on of these calls:

Link
 
2012-09-08 02:29:07 PM  
Mb>Phoenix87ta
Interesting. Guy was evidently calling from my neck of the woods. Also, everybody knows that Microsoft is NOT this proactive, and never has been.

I Googled the number, and a bunch of other people had gotten similar scam calls from it. I asterisked it out just in case they were spoofing it somehow and it really belongs to some old lady in Rochester who doesn't understand why so many angry people keep calling her back.
 
2012-09-08 02:43:31 PM  
I dunno. If somebody called me and said "your Windows machine is a viral piece of sh*t", I'd assume they were 100% legit until they said "we can fix it".
 
2012-09-08 02:44:03 PM  

Gwyrddu: Jon iz teh kewl: buy a Mac

Buying a Mac doesn't make you any less of an idiot that would fall for scams like this. Also, Macs are far from virus proof, it is just that people who write viruses (like everything else) don't bother to write them for Macs because they don't own a large enough share of the market. If everyone took your advice though and bought a Mac, they would soon be swamped with viruses.


why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting
 
2012-09-08 02:45:58 PM  

rumpelstiltskin: The last time I had a Microsoft problem, I was sent to a Chinese helpdesk, not an Indian one. I like the Chinese much better; none of this "Hello my name is Vincent. It is OK if you have a doubt from where I am. I will do the needful" crap. The Chinaman just gave me some free licenses, and sent me on my way.


The correct nomenclature is Asian-American, Dude.
 
2012-09-08 02:46:08 PM  
These guys call me every once in a while. Sometimes I just hang up on them and other times I try to keep them on the line as long as possible. My record is keeping one guy on the line for about 90 minutes. Eventually it got to the point where he and his "supervisor" were screaming at me over the phone. They stopped calling for a good 6 months after that.

Oh, if you want to screw with them, make sure never to use the word "scam". The second they hear you say that they get offended. Although they're trained not to hang up on people, so as long as you keep talking while they swear at you, they'll keep the call going waiting for you to hang up.

The way I see it, keeping them on the line stops them from actually conning someone else that day.
 
2012-09-08 02:46:13 PM  
Just 2 days ago I helped an 86 year old lady clean up her computer after she was scammed by these guys. It took some work to convince her that she was scammed. They had her download a remote program (teamviewer). They charged her credit card for $235. She called the credit card company, and I gave her the number for Equifax so she could put a fraud alert on her credit.
I've gotten calls from these guys before, and I've only told them to get lost, then hung up. But next time...I want to mess with them. I mean, really troll them. Suggestions welcome.
 
2012-09-08 02:46:39 PM  
Actually Subby, when I got the call, the Indian accent was so thick I could barely understand what he was saying. And he wasn't very bright.

"We have detected virus on your PC."
"No, you haven't."
"Yes sir, we detect virus on your PC."
"It's a Mac."
"Uhhhhh....."
"Bye now."
 
2012-09-08 02:46:50 PM  
It is a widely believed fact that BOFH is the highest level you can obtain.
 
2012-09-08 02:47:13 PM  
I googled the company and looked at the offices, there is a half dozen businesses in one building with one entrance, the president of several of the companies listed is the same guy. Several of the businesses have been implicated in scams.
 
2012-09-08 02:48:57 PM  

toforama: skinink: iaazathot: I have customers that have fallen for this scam. It is simply amazing how stupid people are and completely understandable how countries fall under authoritarian dictatorships.

It's computers. The people aren't stupid, they just aren't good with them like some of us are. I'm amazed that people who have used computers for years still only know the basics of using one. It's not their fault.

Ya know, I've worked with computers for years, used to collect certs and then got to a comfy position and stopped renewing my Cisco certs, yadda yadda, but I totally get the people who work with computers for years and can only do a few things with them. I've driven a car for 23 years but still prefer not to even think about changing the oil in it. I've used telephones for all my life but never cared about the switching technology behind them... well, until VOIP came into vogue. Computers are tools for most people, something to use for X, Y or Z and to not worry about for the rest. For some of us, they're a source of income and what we do even when we get off of work, but, yeah, to each their own.


Yup, I'd written off co-workers who constantly bashed the 'stupidity' of the users a couple years back. Sure its fun to retell tech support war stories for a while but eventually you wake up and realize IT and its enormous ball of constantly evolving issues is not the center of the world and not everyone wants to spend their afternoon researching how to troubleshoot a flaky switch or undocumented linux host or know the difference between a legitimate off-shored script monkey vs an illegitimate one.
 
2012-09-08 02:49:37 PM  
I got a few of these calls several months ago. I work in the computer/network security industry so I played along for a bit. Part of their spiel was that the errors coming from my computer were affecting the performance of their servers. I acted very concerned and started asking questions about which of my several computers were causing the issue? What was the local source ip and NATed source ip? What was the ip of their server and I could run a tcpdump on my side to identify the malicious traffic? I offered to implement rules in my gateway firewall and host based firewall to prevent the outbound traffic that was negatively impacting their servers.

They stopped calling.
 
2012-09-08 02:55:43 PM  
Got a call from them the other day. Told him I broke right hand so was typing slow, someones at the door, knock it off damn kids. oh and I own a Mac.
killed about 15 min
think he was pissed.
 
2012-09-08 02:58:52 PM  

St_Francis_P: "Microsoft computer is designed in such a way that if anything goes wrong it sends an electronic message," Walter said. "That is why it gets reported and that is why we are calling you."

Yeah guy...but not to you. Just going from that it seems like fraud, plain and simple. Surprised they admitted complicity.


i3.kym-cdn.com
Good Luck, I'm behind 7 Pakistanis.
 
2012-09-08 02:59:04 PM  
Don't these same people run commercials on late night TV offering free scans because you have 648 errors on your computer, and we can fix them for only a couple hundred dollars and unlimited access to your machine.No don't worry we would never try stealing your identity, wink, wink!!
 
2012-09-08 02:59:48 PM  

Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting


You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.
 
2012-09-08 03:01:15 PM  

Ravage: I got a few of these calls several months ago. I work in the computer/network security industry so I played along for a bit. Part of their spiel was that the errors coming from my computer were affecting the performance of their servers. I acted very concerned and started asking questions about which of my several computers were causing the issue? What was the local source ip and NATed source ip? What was the ip of their server and I could run a tcpdump on my side to identify the malicious traffic? I offered to implement rules in my gateway firewall and host based firewall to prevent the outbound traffic that was negatively impacting their servers.

They stopped calling.


Come to think of it, they stopped calling after I saw the same number on the caller ID and answered "Hello Mr. Scammer, my computer's running fine and is virus free. Would you like to scam me about something else?"
 
2012-09-08 03:04:24 PM  

Serial: These guys call me every once in a while. Sometimes I just hang up on them and other times I try to keep them on the line as long as possible. My record is keeping one guy on the line for about 90 minutes. Eventually it got to the point where he and his "supervisor" were screaming at me over the phone. They stopped calling for a good 6 months after that.


I wish I got those calls instead of a pre-recorded message from some cruise line scam which starts by blaring a fog horn in your ear. I don't know how to stop those, as they keep changing their number (although it appears to always come from the Oregon area code).
 
2012-09-08 03:05:14 PM  

pippi longstocking: If someone calls you, or knocks at your door selling something or promising something...hang up or slam the door. Simple rules for life.


WTF? I'm in America, baby! Knock on the door, I blow 5 holes through it with a .357 Magnum hand cannon Dirty Harry style! Ring the phone and I take a Louisville Slugger right to it until the dial tone is no longer audible! We don't tolerate scum round these parts.

/god forbid you get a flat tire in front of my house
 
2012-09-08 03:06:19 PM  
I'm wondering, if I keep telling them, "hold on for a minute", then do things like play the banjo (badly), and yell at "the kids", if they'll stay on the line. I want to keep them on as long as I can, acting real stupid, and then finally say, "a computer? I don't have a computer!".
 
2012-09-08 03:12:33 PM  

Gwyrddu: Jon iz teh kewl: why would u write a virus for a Mac? remember macs are for actual work. PC's are primarily for infecting

You act as if people don't write viruses for Macs when they in fact do. It just isn't as common because Mac's aren't as common as windows. But if I'm going to use an OS less virus heavy than windows, I'd still prefer to Linux over a Mac, especially since Linux is free.


then why doesn't my Mac slow down as a result of time passing. like the PC
 
2012-09-08 03:20:33 PM  

ThunderChicken: 1. Put snakes on plane: Kline is a network administrator, the highest level in computer repair, software and virus detection.

Reporters are so cute.

I see that I'm not the only one in here that ended up with an eye twitch because of this article.


No, you are not. Then there is this gem: Mitchell says she knew her Orlando company computer was virus free because it had just been updated.
 
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