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(MacRumors)   Apple Genius employees training manual has been leaked. Apparently these fine folks are not allowed to discuss suicide with the customer. Who knew?   (macrumors.com) divider line 9
    More: Interesting, training and development, Ritz-Carlton, luxury hotels  
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5101 clicks; posted to Geek » on 28 Aug 2012 at 4:54 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-28 05:18:50 PM
3 votes:
I think a new game has appeared. Go to an Apple store and try to trick them into saying a banned word.

Extra points if you then tell on them to the manager.
2012-08-28 10:06:05 PM
1 votes:
Used to work in an Apple Store. Started as a Specialist, moved over into Family Room Specialist pretty quickly. Spent my days talking people through mobile device problems and swapping out bad hardware.

I have never worked with such a passionate, caring, enthusiastic bunch in my entire life. It was right proper amazing. From my regional manager down to the Blueshirts on the floor, everyone that I came into contact with was almost disconcertingly cool (OK, there was that one woman, she and I just had bad chemistry, though) and wonderful to work with. The only reason that I left that job is because I was offered a job for stupid amounts of money in my incredibly specialized career field. If I had the opportunity, I'd hire everyone in my old store in a heartbeat.

The training is comprehensive, and they try to cover as many different scenarios that they can. It was always "do the thing that's right and fair, and always ask yourself, 'Am I truly acting in this customer's best interest. How would I like to be treated this way?'" - The "Fearless Feedback" seems a little wonky at first, but it quickly becomes a great tool for dealing with your coworkers.

I'm sorry that a lot of you are bitter about your Apple experiences and would prefer that we all get raped to sleep by dickwolves. That hasn't been my experience at all
2012-08-28 08:28:55 PM
1 votes:

Linux_Yes: in all fairness, they do make great hardware and software. (cheap communist chinese labor helps keeps those profits up)

but they are too much of a closed system for me. to controlling. in some ways, they are more anal retentive than Monopoly$oft.

sure, you pay more, but they give you more than Monopoly$oft. if someone asked me if they should buy windblows or apple (excluding Linux) i'd tell them apple.


If you like Linux over OS X over Windows, why are all your posts case-insensitive?
2012-08-28 08:01:23 PM
1 votes:
resources2.news.com.au 

- Are you kidding me?
2012-08-28 07:11:46 PM
1 votes:

Linux_Yes: in all fairness, they do make great hardware and software. (cheap communist chinese labor helps keeps those profits up)

but they are too much of a closed system for me. to controlling. in some ways, they are more anal retentive than Monopoly$oft.

sure, you pay more, but they give you more than Monopoly$oft. if someone asked me if they should buy windblows or apple (excluding Linux) i'd tell them apple.



Okay, all you would-be trolls out there need to study Linus_Yes' post here, because THIS is how you troll with style and subtlety.

/this was a troll right?
//because if it wasn't, please kill yourself before you reproduce
2012-08-28 06:41:39 PM
1 votes:
Swimming against the current, I can't fault them for that training manual. After 30+ years as a worker bee, I can tell you that people don't want to hear negatives, they do want their feelings validated, and you are in business to make money. I'm sure corporate fully understands that the workers aren't going to follow the manual exactly and follow those scripts to the letter, but they just want to give them a clue before they walk out on the floor.

A lot of the stuff in that document is obvious to people who have been out in the real world for a long time, but non-obvious to the young workforce they employ in the retail stores. You're not born knowing that stuff.
2012-08-28 05:38:09 PM
1 votes:
img402.imageshack.us

Turing: "Hello, is this the number for apple?"
Support: "Yes, this is Apple."
Turing: "Could you send me one with cyanide in it?"
Support: "Um..."
Turing: "The government is forcing me to take hormones and I want to end my life."
Support *click*
2012-08-28 05:24:32 PM
1 votes:

Klivian: LasersHurt: Klivian: Hey, if you had to deal with Apple fanboys all day, you'd want to kill yourself too, fanboymitter

Wait, now you can't even say "Apple" without being a fanboy?

You can, but who do you think you'd be dealing with all day if you're working as a "Genius?"


1.) any Apple customers, not just the fanboys
2.) more to the point, you called the submitter a fanboy, and I don't know why
2012-08-28 04:27:18 PM
1 votes:
Would pancreatic cancer technically count as suicide? I mean, a part of yourself is still killing you.
 
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