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(The Consumerist)   Dear Consumerist: Amazon had the audacity to deliver my package one day after I ordered it instead of three. The delivery driver woke me up to deliver my package, and I'm so indignant I'm never accepting weekend packages again   (consumerist.com ) divider line
    More: Asinine, Amazon, Wakeup Call, CSR, bus drivers  
•       •       •

11985 clicks; posted to Main » on 22 Aug 2012 at 10:17 AM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



131 Comments     (+0 »)
 
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2012-08-22 10:40:44 AM  

andyofne:
Well, you know, I think they give you an "ESTIMATED" delivery date. Some times it's faster, some times it's slower. That's why it's called an estimate.


I know, yes. The upset consumer clearly did not understand. This is not that uncommon.
 
2012-08-22 10:41:11 AM  

Inflatable Rhetoric: offmymeds: Who's a special widdle man? You are! Yes you are!

Grow up azzole.

Maybe he ordered something he didn't want.


You mean like this?

scm-l3.technorati.com
 
2012-08-22 10:41:35 AM  

Counter_Intelligent: What makes it worse is that I can't hold down the "A" key on my keyboard and have it continuously put "AAAAAAAAAAAAAAAAAAAAAAAAA" on the screen. Seriously, FARK. Cut this shiat out.


Complain to the Consumerist that your keyboard is broken. It works just fine for me.
 
2012-08-22 10:42:39 AM  

HeartBurnKid: Honestly, I get this guy's beef. It sucks to be woken up early on a weekend, and... well, it's a $23 package. In my area, they'd just leave that on your doorstep and go on their merry way.

Still, I think I'd be over it fairly quickly, and not calling Amazon and bawling them out or getting pissy on the internet.


Still, it is Amazon's fault? There aren't Amazon Delivery Co. trucks rolling through my neighborhood. I know some of the stuff I get from them is delivered by private delivery contracts, not major carriers (i.e. USPS, UPS, FedEX), but I never think they are Amazon employees or follow Amazon corporate policy.
 
2012-08-22 10:43:28 AM  

Oliver Twisted: Do people sit around imagining problems just so they have something to write to the Consumerist about?


I used to be a CSR and I can tell you that more people than you think call to complain about this. The first time I ever got a call from somebody complaining that their package arrived early shocked the hell out of me, but I soon came to realize that these are the type of people that just look for things to complain about. Hell they probably call up NOAA and complain about the clouds.
 
2012-08-22 10:44:18 AM  
You must lead a pretty charmed life if that's the biggest hardship you face in a week. I'm starting to think that these letters are written by the same people who write for Penthouse Forum to break up the monotony.
 
2012-08-22 10:44:27 AM  
Where do you find these delivery guys who actually ring the doorbell?
 
2012-08-22 10:44:33 AM  

andyofne: Rhypskallion: The best way to anger a customer is to set an expectation and not fulfill it. That's what happened here. While most of us would be happy with faster delivery, this customer was not. This customer wanted the shipment on the promised date, not before. It's an unusual complaint, but valid.

Well, you know, I think they give you an "ESTIMATED" delivery date. Some times it's faster, some times it's slower. That's why it's called an estimate.


I have clients, former clients actually, who are also unable to distinguish between ESTIMATE and promisei (=bid). It's the quick way to get on our "Fecal Roster".
 
2012-08-22 10:46:06 AM  

Snarfangel: Oliver Twisted: Do people sit around imagining problems just so they have something to write to the Consumerist about?

"Dear Consumerist: Amazon delivered my package right on time, instead of two days early like that other guy. I am seriously annoyed! I was all dressed and waiting for him Saturday morning, and the delivery guy had the audacity to saunter up two days later and hand me my package as if nothing were amiss. I am never buying from Amazon again!"


That made me giggle. Especially the part about the the delivery guy sauntering up. I don't think delivery guys saunter.
 
2012-08-22 10:47:02 AM  

Rhypskallion: The best way to anger a customer is to set an expectation and not fulfill it. That's what happened here. While most of us would be happy with faster delivery, this customer was not. This customer wanted the shipment on the promised date, not before. It's an unusual complaint, but valid.


But his complaint wasn't about early delivery, but because he had to get out of bed at a time when most adults are already out of bed, even on the weekends. Had he complained that the early delivery may have caused him a real inconvenience, I could have understood it. My wife and I are often out of own for two to three days at a time and we schedule deliveries for when we are in town. If a package arrives while we are away, the UPS or Fedex driver may just leave the package in front of the door going into the garage, where it can be rained on or stolen. That's a valid complaint.
 
2012-08-22 10:47:56 AM  
To be fair, I typically have to work and I've tried to time deliveries to arrive on a day off. If I'm not home, OnTrac will come the next day and everything works out. But when Amazon uses FedEx and the item arrives early, FedEx has a tendency to leave the package outside of the apartment building if I'm not home. Living in an area where there's been a significant number of people complaining about deliveries being stolen...not cool. There have been other instances when the FedEx driver never buzzed my apartment and left the tag on the main entrance, even though I was home.

I love Amazon. But FedEx sucks out loud.
 
2012-08-22 10:48:10 AM  

Carth: MonkeyAngst: When a dog makes a mess on the floor, you shove its nose in it.

.

Only if you have no idea about how to train a dog.


Most people don't. So they do. And they'll keep doing it.

(this post is really only to see if I can get you to make a second post pedantically picking apart a common and simple analogy to boost your own ego.)
 
2012-08-22 10:48:54 AM  
Some people have way too much time on their hands.
 
2012-08-22 10:49:52 AM  
Definitely first world problems, definitely.
 
2012-08-22 10:50:50 AM  
I can understand the guy being upset about being woken up, but I don't understand the subsequent call to Amazon. What did he think they were going to do for him? I also don't understand why he has to act like a petulant child. Refusing to accept future deliveries is only going to hurt himself. He's a moron.
 
2012-08-22 10:51:27 AM  

Snarfangel: Oliver Twisted: Do people sit around imagining problems just so they have something to write to the Consumerist about?

"Dear Consumerist: Amazon delivered my package right on time, instead of two days early like that other guy. I am seriously annoyed!


LOL
 
2012-08-22 10:52:02 AM  
I love...love Amazon Prime.
Best money I have ever spent.
Free 2 day shipping and I use the hell out of it.
Last Christmas we did our shopping on Amazon on the 21nd and had everything by the 23th.
No one else's 2 day shipping is as reliable.
I have a shoprunner account that I use on Newegg (it was free) and I don't use it as much just because the shipping is not really 2 day.
It ends up taking Newegg 1-2 days just to process the order. LAME.
This guy needs to suck it up and be happy his package arrived early.
 
2012-08-22 10:52:08 AM  
8 am is early? Wow, i'm in the military 8 am is like noon for you civilian types.
 
2012-08-22 10:53:28 AM  
I don't get all the hate for Richard, this makes perfect sense to me. The fact is Amazon missed their delivery estimate by two days - out of a three day estimate! If he wasn't home that day, which would have been totally reasonable, who knows what would have happened to his package. And the excessive doorbell ringing is just

ah sorry I can't keep it going any longer. This guy is a penis hole.
 
2012-08-22 10:54:18 AM  
Dear Consumerist,
I recently downloaded a 99 cent version of an epic Russian novel from Amazon into my Kindle Fire. It took 35 seconds. The typical download time for every other cheap book I have purchased was 10 seconds or less. It would have been fine if I was not preparing a recent road kill rabbit in my pressure cooker, and those extra 15 seconded caused it to explode blasting chunks of bunny parts all over my kitchen waking up the Fire Department. I called customer service, and while sympathetic at first, they suggested I try foul next time, or stick to American novels. I am irate. This is not the kind of thing I expect for my 99 cents. So Kindle users beware, DO NOT rely on these morons while trying to cook a family favorite.
 
2012-08-22 10:54:42 AM  
re-actor.net
I started ordering from Amazon.ca so I could get stuff in 5 minutes. 
And I would be happy to find that at my door at 8am. or any time.
 
2012-08-22 10:55:08 AM  
If the guy was telling the truth about the delivery driver ringing his doorbell 10 times at 8am on a Saturday, that's a legitimate complaint. Probably more of a case of a stupid delivery driver who sucks at his job. But In my case, they've always just left them at the door.
 
2012-08-22 10:55:19 AM  
5.86% of Consumerist readers are insufferable brats:

i.imgur.com
 
2012-08-22 10:57:43 AM  
I order from Amazon, expecting this:

media.screened.com

But get this:

consumerist-com.wpengine.netdna-cdn.com

I hate Amazon
 
2012-08-22 11:00:59 AM  
I could see this being an issue if the customer knew he or she was going to be out of town before the expected delivery date, but if it is pertinent that the package not arrive early, I would recommend contacting the seller directly.

My last order was a schoolbook that had an expected delivery of 4-6 weeks. I got it three days later.
 
2012-08-22 11:06:35 AM  

lemortede: I love...love Amazon Prime.
Best money I have ever spent.
Free 2 day shipping and I use the hell out of it.
Last Christmas we did our shopping on Amazon on the 21nd and had everything by the 23th.
No one else's 2 day shipping is as reliable.
I have a shoprunner account that I use on Newegg (it was free) and I don't use it as much just because the shipping is not really 2 day.
It ends up taking Newegg 1-2 days just to process the order. LAME.
This guy needs to suck it up and be happy his package arrived early.


We love Amazon Prime too.

Live in a small town, out in the sticks, it is 20 miles to the nearest Walmart, much much further to good stores.

UPS driver says he delivers to my house more than any other private residence in town. He delivered a package to me at work one time, packaged was labeled for my house. It was the only package he had in that town for that day, he didn't want to drive the 15 miles to make the delivery, then remembered I worked 2 miles from his depot. Weird things happen like that in small towns.
 
2012-08-22 11:08:25 AM  

cman: If you have the cash laying around definitely got get Amazon Prime


I paid for my prime membership in one two-week period last Christmas (in free shipping alone).

It's been 8 months now, and I use Amazon a lot. I also use the free streaming video service and Kindle benefits. It's quite win.
 
2012-08-22 11:11:44 AM  

dld2618: 8 am is early? Wow, i'm in the military 8 am is like noon for you civilian types.


Yes. Most people aren't farmers and nothing cool has ever happened on a Saturday or Sunday morning in history so you might as well sleep through it.
 
2012-08-22 11:14:06 AM  

Walker: [img.photobucket.com image 450x352]


I've a question that's going to make me sound ignorant. Where does the "this is an outrage" image come from? I tried searching for "this is an outrage" at knowyourmeme.com but that found nothing
 
2012-08-22 11:16:19 AM  
If I was independently wealthy, I would dedicate some resources to make sure this man would never receive ANYTHING on time again. All his packages, his mail, pizzas and meals, his girlfriend: ALL LATE!
 
2012-08-22 11:16:23 AM  

MAYORBOB: Can we get a moratorium on Consumerist links until they stop being about whiny, self-absorbed buttholes?


.

No double standards here, so we would need to shut down the Fark Politics Tab too.

Or just start putting all the Whitney articles on the politics tab
 
2012-08-22 11:17:17 AM  
- sigh stupid apple products and thier auto correct
 
2012-08-22 11:17:39 AM  

JackieRabbit: If a package arrives while we are away, the UPS or Fedex driver may just leave the package in front of the door going into the garage, where it can be rained on or stolen. That's a valid complaint.


Many people, if they're out of town and know they have a package possibly arriving early, leave a note on the front door for where the package should be delivered (back porch, neighbor, etc).

themoreyouknow.jpg
 
2012-08-22 11:17:57 AM  
This just in.... the third party who delivers the package doesn't set the estimated date. It's your package dickwad, get your whiny ass out of bed and say thank you for prompt service and for the courtesy of ringing the bell so it didn't sit outside all day.
 
2012-08-22 11:18:19 AM  

Tax Boy: But get this:

[consumerist-com.wpengine.netdna-cdn.com image 462x309]


That's a lot of underwear.
 
2012-08-22 11:19:18 AM  

Rhypskallion: The best way to anger a customer is to set an expectation and not fulfill it. That's what happened here. While most of us would be happy with faster delivery, this customer was not. This customer wanted the shipment on the promised date, not before. It's an unusual complaint, but valid.


1/10

//bland...needs spice
 
2012-08-22 11:22:00 AM  
You think ppl are griping now, wait and see what happens if the USPS goes belly up. You gripe about the USPS but most of you really don't get it how vital they are and this one of the reasons why.
 
2012-08-22 11:23:37 AM  

Artcurus: You think ppl are griping now, wait and see what happens if the USPS goes belly up. You gripe about the USPS but most of you really don't get it how vital they are and this one of the reasons why.


Because they would never exceed expectations?
 
2012-08-22 11:24:06 AM  

Cantankerous Gnome: How loud is this guy's doorbell that his neighbors are losing sleep over it?


I was wondering about that.

I've been awakened by cabbies and carpools leaning on their horns at unholy hours of morning. I've been awakened by people who thought it was a good idea to party until 5 am on work nights. I've been awakened by wrong numbers from people who thought I should apologize for not being the person they wanted (I wish I was making that up!). I've been awakened by dogs, cats, birds, and a trio of brawling skunks. But I have never been awakened by some neighbor's doorbell.
 
2012-08-22 11:24:37 AM  

Artcurus: You think ppl are griping now, wait and see what happens if the USPS goes belly up. You gripe about the USPS but most of you really don't get it how vital they are and this one of the reasons why.


Because Ontrac wakes people up? I'm not following your argument.
 
2012-08-22 11:25:44 AM  

linemanbear: Just ship it with FedEx....

FedEx will hold your package an extra day to be 'on time' if it happens to arrive at your area sorting facility a day early. Says it right on the tracking information.


As I learned when I was having a pair of red platinum dragon plaket betta fish shipped to me. Fortunately they survived the extra day in their bags.
 
2012-08-22 11:26:02 AM  

IntertubeUser: To be fair, I typically have to work and I've tried to time deliveries to arrive on a day off. If I'm not home, OnTrac will come the next day and everything works out. But when Amazon uses FedEx and the item arrives early, FedEx has a tendency to leave the package outside of the apartment building if I'm not home. Living in an area where there's been a significant number of people complaining about deliveries being stolen...not cool. There have been other instances when the FedEx driver never buzzed my apartment and left the tag on the main entrance, even though I was home.

I love Amazon. But FedEx sucks out loud.


That's interesting, because I've called Amazon about the exact same behavior from OnTrac.

FedEx and UPS understand and leave slips for me and the package at the apartment office.

I quite literally have video of the OnTrac guy tossing the package at my door, underneath a relatively big sign on my door saying leave all packages with the manager, and then running away.

OnTrac's behavior only changed when I posted that video at YouTube and sent links to it to OnTrac asking them when I should deliver it to liveleak.

OnTrac's gotten better, but I can believe this guy's story that his local OnTrac delivery guy is a passive aggressive or poorly trained jackass.
 
2012-08-22 11:26:03 AM  

LordOfThePings: Artcurus: You think ppl are griping now, wait and see what happens if the USPS goes belly up. You gripe about the USPS but most of you really don't get it how vital they are and this one of the reasons why.

Because Ontrac wakes people up? I'm not following your argument.


Maybe he means because the USPS doesn't even deliver to your door anymore in many neighborhoods.
 
2012-08-22 11:29:10 AM  

StRalphTheLiar: Tax Boy: But get this:

[consumerist-com.wpengine.netdna-cdn.com image 462x309]


That's a lot of underwear.


Gnome Business Plan step 1
 
2012-08-22 11:30:16 AM  

LordOfThePings: Artcurus: You think ppl are griping now, wait and see what happens if the USPS goes belly up. You gripe about the USPS but most of you really don't get it how vital they are and this one of the reasons why.

Because Ontrac wakes people up? I'm not following your argument.


Let me rephrase this. If the USPS stops operating, shipping cost and times will more than likely skyrocket. Also that Fedex and USP often use USPS for last mile.
 
2012-08-22 11:31:42 AM  
Dear Consumerist,

I never thought this would happen to me.

I ordered a package through Amazon.com that they said would arrive in 3 days. The next morning, I was women up by a UPS delivery man.... a tall, muscular, tanned man with eyes as blue as the Aegean sea.

Not expecting a delivery that morning, I answered the door in my silky peignoir, low cut and made of the sheerest fabric, my bosom heaving from hurrying to the door....


/wait, wrong website
 
2012-08-22 11:32:44 AM  
Needlessly Complicated:

*woken.

/dangit
 
2012-08-22 11:35:22 AM  

Tax Boy: I order from Amazon, expecting this:
[media.screened.com image 455x617]
But get this:
[consumerist-com.wpengine.netdna-cdn.com image 462x309]
I hate Amazon


You're just in the wrong delivery area.

www.lifeisajoke.com
 
2012-08-22 11:41:31 AM  
What a tool
 
2012-08-22 12:16:06 PM  

Dwangerous: You must lead a pretty charmed life if that's the biggest hardship you face in a week. I'm starting to think that these letters are written by the same people who write for Penthouse Forum to break up the monotony.


I still believe that Forum is the cause of the huge boom of fan fic and slash fic in the last 20 or so years...

Also, I wish my life was so simple shiat like this was my biggest worry in life. And for those wondering, yes, Consumerist is trolling you lolololz.

I had a legit complaint about dell cancelling an order and charging me $100 for something that wasn't going to ship, and then went on sale the next day for less than half that.

Nothing, no word back, no publishing of the story. Instead I spent weeks tracking down an email that still went to Michael Dell and got it taken care of within 72 hours.

/CSB
 
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