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(The Consumerist)   Remember the woman whose car was ruined by a botched oil change at Walmart? Well, Walmart doesn't   (consumerist.com) divider line 96
    More: Followup, product design, contingency  
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8437 clicks; posted to Business » on 19 Aug 2012 at 12:16 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-19 08:56:07 AM  
Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,
 
2012-08-19 09:34:34 AM  
which one?
 
2012-08-19 09:56:38 AM  
Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?
 
2012-08-19 10:34:33 AM  
I'd like to know how much money Consumerist pays to for Fark links.
 
2012-08-19 11:53:44 AM  

Some Bass Playing Guy: I'd like to know how much money Consumerist pays to for Fark links.


$40/month in Walmart oil change coupons.
 
2012-08-19 12:12:08 PM  

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.
 
2012-08-19 12:26:48 PM  

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.
 
2012-08-19 12:27:31 PM  
That'll teach you to drive an automatic like some sort of learning-disabled teenager.
 
2012-08-19 12:28:19 PM  
After that breadstick article and the 6 year old TV article, I'm having a hard time deciding whether the consumerist is legitimate or satire.
 
2012-08-19 12:29:25 PM  
Pepperidge Farm remembers
 
2012-08-19 12:29:59 PM  

Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.



Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.
 
2012-08-19 12:33:03 PM  

Honest Bender:
More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


They probably took oil out of the car and they put the replacement oil in her transmission. She drove it around for however long. All kinds of things can burn up in that kind of heat- gaskets, piston rings, etc.
 
2012-08-19 12:33:39 PM  

Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.


Ah, I didn't think about that. Thanks.
 
2012-08-19 12:34:34 PM  

Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,


So much this. She deserves the aggro.

That said, she should have called a lawyer while they were arranging for the tow to the ford dealership.

Don't know what the wiretapping laws in her state, but if it was legal, she should have had her cel phone taping the conversation as well.

/loves living in a one party state.
 
2012-08-19 12:45:04 PM  

Honest Bender: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Obviously.

/Thanks for providing me with my morning laugh
//At least you're honest
 
2012-08-19 12:52:45 PM  

Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,


In the future there will only be Walmart
 
2012-08-19 12:56:49 PM  

EvilEgg: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.


In rural America ( where I live ) Walmart is quite often one of the largest advertisers in local media.I don't see the media bitting the hand that feeds them.
 
2012-08-19 12:56:55 PM  

SockMonkeyHolocaust: Honest Bender:
More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.

They probably took oil out of the car and they put the replacement oil in her transmission. She drove it around for however long. All kinds of things can burn up in that kind of heat- gaskets, piston rings, etc.


Pretty much this.
 
2012-08-19 01:11:13 PM  

sweet-daddy-2: EvilEgg: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.

In rural America ( where I live ) Walmart is quite often one of the largest advertisers in local media.I don't see the media bitting the hand that feeds them.


After Walmart moved in, the dedicated oil-change places went out of business in my town. And the other places aren't any better than Walmart. 4 days to do a brake job on a Toyota because "we don't have the parts to work on an import"? (from the highest-recommended place in town) Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.

Nearest place I actually trust is an hour's drive away from me. I don't understand how these companies stay in business except that competent garages are few and far between.

My sister had an oil change place put an extra quart of oil in her engine, then another place forgot to put oil back in at all. Then she went to a third place and found out that the book that lists what cars get what has an error and tells you to put a quart too much in. At least that shop could use their heads.
 
2012-08-19 01:15:11 PM  
I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.
 
2012-08-19 01:27:44 PM  
Why hasn't this woman called her insurance company and let them deal with Walmart yet?
 
2012-08-19 01:28:47 PM  
IHNTA, but . . .

I had a '97 Mitsubishi Galant, and every time I took it in for an oil change (local garage, not; at WalMart), I'd get a report about my transmission fluid level being empty.

Then on the next visit, I'd be told that I had too much oil in my crankcase.

Golly . . . I wonder how that happened?

It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.

I never had an issue with this garage with any other car (been going there for 23 years), so I've assumed it was a design issue with the '97 Mits.

/ csb
 
2012-08-19 01:28:56 PM  

BolloxReader: Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.


O.o Why would you have to pay if they didn't have permission to perform the work and you weren't given the opportunity to agree to the increase in fee?
 
2012-08-19 01:35:59 PM  
I used to take my old car to Walmart for oil changes. Go Sunday morning do my shopping and be done, never took them more than 20 minutes. Now I take my new car to the dealer because it costs less when I use the coupon they send me every month.
 
2012-08-19 01:41:35 PM  

Any Pie Left: I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.


Did nobody in the building own a pair of vice grips?

Vice grips + complementary new plug = problem solved.
Also, what were they doing using an impact wrench on a drain plug??
 
2012-08-19 01:41:56 PM  
"Welcome to the Wal*Mart oil and tire center! As a condition of our settlement agreement, we must warn you that we are, in fact, Wal*Mart."
 
2012-08-19 01:42:04 PM  

Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.


If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.
 
2012-08-19 02:08:32 PM  

thisone: BolloxReader: Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.

O.o Why would you have to pay if they didn't have permission to perform the work and you weren't given the opportunity to agree to the increase in fee?


Well, a letter from a lawyer's office got us out of paying for it. But that doesn't change the character of the shop.
 
2012-08-19 02:35:12 PM  
RogerMcAllen

Or you could, you know, read the preceding articles that mention that she didn't even get out of the parking lot.
 
2012-08-19 02:37:36 PM  

RogermcAllen: Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.

If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.


The dashboard oil light I have been told is for low oil pressure, not low oil. You can be down three quarts, but as long as your car's oil pressure is within the programmed tolerance, you won't get any indication unless you pop the hood and check the dipstick.
 
2012-08-19 02:38:17 PM  
Ah, I remember my heady days at WalMart and all of the bizarre customer service issues that would erupt. People calling up and calling employees names when you didn't have an item in stock seemed to be the top sport.

We had a guy mix some paint and only tap the lid in place. Customer takes a turn heading home and presto! New interior color!

We also had an alcoholic employee in the pet department that vomited on a customer while he was getting a fish for her.

These employees were never fired.
 
2012-08-19 02:47:02 PM  

whizbangthedirtfarmer: These employees were never fired.


Of course not. They actually showed up for work.
 
2012-08-19 02:49:53 PM  
This is what you get when a company devotes more money for labor relations weaponry than to workers that give a fark. Then again, they're from the South where workers have to be shown their place instead of the company giving a fark about the people that work for them.

Just nuke the company from orbit and hand the remains to someone not of the South.
 
2012-08-19 02:51:29 PM  

SockMonkeyHolocaust: Of course not. They actually showed up for work.


That, and per company policy, did not show any favor towards any labor unions. Saying yes is asking for them to look for a safe excuse to can you.
 
2012-08-19 03:00:10 PM  

SockMonkeyHolocaust: whizbangthedirtfarmer: These employees were never fired.

Of course not. They actually showed up for work.


Well, what struck me about the alcoholic guy was just how much the WalMart tried to meet him halfway. Sure, he would show up late and looking ... well, like an alcoholic, and reeking of liquor, and drinking in his car during his lunch break. I guess it was mostly a fear of lawsuits, but the managers paid for the guy's counseling for a while, and he seemed on the up and up until he disappeared for a few weeks and then returned with some external plumbing due to his liver shutting down.

Then they fired him.

/guy still drank even with tubes hanging out of his stomach
 
2012-08-19 03:05:40 PM  

maxx2112: It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.


Hah. That doesn't sound like fun at all.

My 2006 Toyota Camry had a standard hex-head bolt for the oil drain plug. I think it was 15mm or so, but a common socket of the appropriate size would fit. The transmission drain plug required a big (like 12mm) hex key, like an allen wrench. It was impossible to get them mixed up, which I'm sure was the point.

I hope the designers learn from mistakes like what happened with your car and make it difficult for people to screw up which one they're opening.
 
2012-08-19 03:09:19 PM  

LouDobbsAwaaaay: "Welcome to the Wal*Mart oil and tire center! As a condition of our settlement agreement, we must warn you that we are a department of the People's Republic of China"


FTFY
 
2012-08-19 03:12:44 PM  

whither_apophis: Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,

In the future there will only be Walmart


Fine but until then, I'll drop my car off at a Jiffy Lube while I take my lunch at Taco Bell.
 
2012-08-19 03:17:14 PM  

sethstorm: This is what you get when a company devotes more money for labor relations weaponry than to workers that give a fark. Then again, they're from the South where workers have to be shown their place instead of the company giving a fark about the people that work for them.

Just nuke the company from orbit and hand the remains to someone not of the South.


Dude, we get it. You dont like right to work states and non-unionized workforces, or the South. Give it a rest.
 
2012-08-19 03:24:15 PM  
I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.
 
2012-08-19 03:40:34 PM  

ApatheticMonkey: Any Pie Left: I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.

Did nobody in the building own a pair of vice grips?

Vice grips + complementary new plug = problem solved.
Also, what were they doing using an impact wrench on a drain plug??


I had a Wal-mart place do the same thing to me when they put my filter back in. They destroyed my filter housing. Luckily, I got it to a dealer before any permanent damage was done, and Wal-mart paid for the repair and rental car.
 
2012-08-19 03:44:59 PM  

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.
 
2012-08-19 03:56:57 PM  

NeoCortex42: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.


That's really farking scary
 
2012-08-19 04:02:59 PM  

babysealclubber: NeoCortex42: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.

That's really farking scary


You have no idea. Even when Wal-Mart higher-ups started cracking down on lack of training, the department manager just printed out a training certificate for me (a year after I started), had me sign it and threw it on the wall. Good enough.
 
2012-08-19 04:26:36 PM  

majestic: I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.


Wat?
 
2012-08-19 04:32:07 PM  
Walmart stores near me do not have automotive centers, but I actually take my car to PEP BOYS of all places for oil changes and minor repairs and I've actually never had an issue, plus they usually have the lowest price to put some cheap-o oil in my beater car.

\May help that they recruit workers from an automotive training school down the road
\Will never to go to "Monro" for an oil change. Left the cap off. Oil everywhere the engine. Luckily, someone sort-of T-Boned me the very same night and car got totaled.
 
2012-08-19 04:47:52 PM  

heypete: maxx2112: It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.

Hah. That doesn't sound like fun at all.

My 2006 Toyota Camry had a standard hex-head bolt for the oil drain plug. I think it was 15mm or so, but a common socket of the appropriate size would fit. The transmission drain plug required a big (like 12mm) hex key, like an allen wrench. It was impossible to get them mixed up, which I'm sure was the point.

I hope the designers learn from mistakes like what happened with your car and make it difficult for people to screw up which one they're opening.


My '01 Kia had the oil drain plug the same size as the tire lugs, 19mm I think. Made it a breeze to change my own oil, since I never had to find the right tool. The tranny drain was on the other side, a different color (light gray aluminum instead of black), and it was 21mm. Even a cursory glance you could tell that it was different, and I'm not a car guy. (as evidenced by owning a damn Kia.)

Walmart and Jiffylube aren't the only places that have morans who know nothing working for them. The multi-maker dealership I got my Kia from had a special, test drive a new car and we'll change your old car's oil free. Took them up on it, and after three days when they could squeeze me in, they changed the oil. Hit a tight spot and ran 9000 miles on that change. Changed it myself, and my mechanic brother and I realized they put farking ATF in my engine. 9000 miles on 60 weight ATF. Kia might be a beater-commuter car, but goddamned if they can't take a beating.
 
2012-08-19 05:14:00 PM  

majestic: I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.


That, and some cars will even warn you that it's lower than it should be(as opposed to indicating the complete lack of oil). Mine does, and it's not even recent.
 
2012-08-19 05:16:55 PM  

Oysterman: Pepperidge Farm remembers


This is why I came into this thread.

/Leaves
 
2012-08-19 05:18:49 PM  
If they put oil in the transmission, she needs a new transmission too.

MBZ321: Walmart stores near me do not have automotive centers, but I actually take my car to PEP BOYS of all places for oil changes and minor repairs and I've actually never had an issue, plus they usually have the lowest price to put some cheap-o oil in my beater car.


The Pep Boys by me totally screwed up a timing belt on an old Civic I had. Then they wanted to charge me $280 in labor to change a tie rod end, not counting an alignment. I did it in my garage in 20 minutes.
 
2012-08-19 05:27:51 PM  
CSB Time:

Around 2003, I took my car to get it's oil changed at Walmart. I drive it to work later, and by the time I get there, there is only a little bit of oil left in the engine. What happened, I came to find out later, was they stripped something installing the oil filter, at the same time breaking the oil pressure sensor. This was on a 1998 or so Grand Am. I can almost understand the stripping of the oil filter due to where the bastard is placed on the car, but the pressure sensor? I had no idea that my oil pressure was falling (apparently something registered as 'fine' to the computer in the car, don't know if the wires were crossed or what). As a result, they did about $2500 in damage to my engine, which they ended up repairing for me, and paying for a rental car for about a week for me. What was nice about the rental, was that they were paying for the cheapest they could, but when I went to pick up the rental, they were all out of economy and higher categories, and I ended up driving a brand new Mustang GT Anniversary Edition. I was okay with that for a week.

I learned that having someone else change your oil is definitely not a shortcut. And it's a lot cheaper, unless of course they screw up your car, and end up fixing it.
 
2012-08-19 05:37:53 PM  

heypete: The transmission drain plug required a big (like 12mm) hex key, like an allen wrench. It was impossible to get them mixed up, which I'm sure was the point.


That is dependent upon whether Billy Bob Joe who drives the cart collecting tractor understands the difference.
Not sure I'd want to take that bet.
 
2012-08-19 06:01:51 PM  
Did she at least get the blinker fluid checked?
 
2012-08-19 06:18:41 PM  

tgambitg: This was on a 1998 or so Grand Am. I can almost understand the stripping of the oil filter due to where the bastard is placed on the car


It was one of those bastard filters in the sump, wasn't it? That had to be one of the most moronic ideas ever, just like a gasketed panel that ran up the side of the block under the timing belt.

I had a Grand Am from that era, POS cracked the heater coil and I overheated when the coolant boiled out. Melted that idiotic gasket and the thing leaked oil like crazy, smoking the whole way. We couldn't get the timing belt's pulleys out of the way so we could never seal it.
 
2012-08-19 07:57:12 PM  

Saberus Terras: tgambitg: This was on a 1998 or so Grand Am. I can almost understand the stripping of the oil filter due to where the bastard is placed on the car

It was one of those bastard filters in the sump, wasn't it? That had to be one of the most moronic ideas ever, just like a gasketed panel that ran up the side of the block under the timing belt.

I had a Grand Am from that era, POS cracked the heater coil and I overheated when the coolant boiled out. Melted that idiotic gasket and the thing leaked oil like crazy, smoking the whole way. We couldn't get the timing belt's pulleys out of the way so we could never seal it.


Jalopnik recently named the Grand Am the most hooned vehicle and I can agree. Everyone in HS who had one beat the shiat out of it. I took an '85 off-roading once. Performed rather better than I thought it could.
 
2012-08-19 08:21:08 PM  
Somebody should really make some sort of stick measuring device that would indicate the amount of oil in an engine. That way if one was so inclined they could check the oil level after an oil change.

Csb. Had my oil changed by Walmart a few times several years ago. It was convienant to have it changed while shopping. Then they tried to tell me my drain plug was striped and they had a hard time getting it back in. And, that the next time they change my oil they'll have to charge me extra to replace the plug. So, they never see that truck again and the drain plug was fine other than having been put in way to tight. Never even considered going to a quick change anywhere anytime since.
 
2012-08-19 08:39:09 PM  
WALMART: We exploit cheap communist chinese labor so you don't have to!!
 
2012-08-19 08:40:40 PM  

Any Pie Left: I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.



when walmart pays peanuts, they are sure to get monkeys. but that's ok, as long as the stockholders are happy!
 
2012-08-19 08:43:27 PM  

TheGreatGazoo: If they put oil in the transmission, she needs a new transmission too.

MBZ321: Walmart stores near me do not have automotive centers, but I actually take my car to PEP BOYS of all places for oil changes and minor repairs and I've actually never had an issue, plus they usually have the lowest price to put some cheap-o oil in my beater car.

The Pep Boys by me totally screwed up a timing belt on an old Civic I had. Then they wanted to charge me $280 in labor to change a tie rod end, not counting an alignment. I did it in my garage in 20 minutes.



yea, if you don't do it yourself its best to take it to the Honda dealer. yourself is always best, though.
 
2012-08-19 08:43:43 PM  
It's sad that people are so freaking lazy they can't change their own oil. You know it gives you ample opportunity to find small problems before the become big problems.

If I can change my oil in the dorm room parking lot, you city dwellers can do it to. Yes you'll get dirty. Deal with, pull your pantaloons up and get to it nancy.

/old man in training.
 
2012-08-19 08:44:29 PM  

Honest Bender: Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.

Ah, I didn't think about that. Thanks.



unless you're running Castrol Edge, biatches!! ((:
 
2012-08-19 08:45:22 PM  

whither_apophis: Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,

In the future there will only be Walmart



but that's Freedom, isn't it??
 
2012-08-19 08:54:37 PM  

Rann Xerox: Oysterman: Pepperidge Farm remembers

This is why I came into this thread.

/Leaves


Lol
 
2012-08-19 09:53:11 PM  

wildlifer: It's sad that people are so freaking lazy they can't change their own oil. You know it gives you ample opportunity to find small problems before the become big problems.

If I can change my oil in the dorm room parking lot, you city dwellers can do it to. Yes you'll get dirty. Deal with, pull your pantaloons up and get to it nancy.

/old man in training.


The thing is, with the cost of oil now, it doesn't cost me any more to have it done somewhere else. I wouldn't go to Walmart though, primarily because they are always backed up and it takes hours. I remember my mom doing this and we'd be done shopping forever, go back to the auto department and find they hadn't even got to her car. I pretty much go to Midas for everything and they haven't screwed up yet. Once I got a defective oil filter that was leaking, but seeing a puddle in my garage helped me figure that out.

Now when my starter went out and they wanted $300+ to replace it, and I could buy it for less than $100, that I did myself. For oil changes, however, it's worth the extra $5 (maybe) to not ruin a set of clothes.
 
2012-08-19 09:54:05 PM  

maxx2112: IHNTA, but . . .

I had a '97 Mitsubishi Galant, and every time I took it in for an oil change (local garage, not; at WalMart), I'd get a report about my transmission fluid level being empty.

Then on the next visit, I'd be told that I had too much oil in my crankcase.

Golly . . . I wonder how that happened?

It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.

I never had an issue with this garage with any other car (been going there for 23 years), so I've assumed it was a design issue with the '97 Mits.

/ csb


Ever been under there? The pans look pretty much the same and the plugs are exactly the same.

Saabs are fun too. Whoever thought putting the engine behind the tranny ought to be shot
 
2012-08-19 10:04:20 PM  

wildlifer: It's sad that people are so freaking lazy they can't change their own oil. You know it gives you ample opportunity to find small problems before the become big problems.

If I can change my oil in the dorm room parking lot, you city dwellers can do it to. Yes you'll get dirty. Deal with, pull your pantaloons up and get to it nancy.

/old man in training.


Mechanical work is for proles. My collar stays white, TYVM.
 
2012-08-19 11:39:25 PM  
About 4 years ago I had a brand-new engine ruined by a Wal-Mart oil change, and by brand-new I mean that it had less than 3,000 miles on it. It was the car's first oil change.

The oil filter had come off after a few minutes of highway driving. By the time I was able to come to a controlled-yet-rapid stop (less than a minute from the time the oil pressure light came on) the damage had already been done, and the engine had become a completely fused block of metal. Wal-Mart picked up the tab for a brand-new engine as well as a couple weeks of rental car, which together was something on the order $10,000.
 
2012-08-19 11:40:23 PM  

Saberus Terras: heypete: maxx2112:...and I'm not a car guy. (as evidenced by owning a damn Kia.).


I would concur

Saberus Terras:
heypete: maxx2112...they changed the oil. Hit a tight spot and ran 9000 miles on that change. Changed it myself, and my mechanic brother and I realized they put farking ATF in my engine. 9000 miles on 60 weight ATF. Kia might be a beater-commuter car, but goddamned if they can't take a beating.

horsecrap. ATF is not measured by viscosity (some manuals do run gear oil, like my Muncie Rockcrusher) and if your motor was filled with ATF it would smoke like a sonuvabiatch before eventually a rod bearing would spin...
 
2012-08-19 11:40:25 PM  

RogermcAllen: Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.

If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.


Depends on the car. Something similar happened to my dad's car back in the 80s (Chevy Cavlier). He got less than a mile before the "Check Engine" light went on. Before he made it around the intersection to head back to the dealership the engine seized.

/Chevy dealership for the FAIL
 
2012-08-19 11:56:48 PM  

NeoCortex42: babysealclubber: NeoCortex42: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.

That's really farking scary

You have no idea. Even when Wal-Mart higher-ups started cracking down on lack of training, the department manager just printed out a training certificate for me (a year after I started), had me sign it and threw it on the wall. Good enough.



I keep telling my parents this. Wal-Mart simply grabs the first 16-year-old off the register and has him do it. The Walmart guy has no more information about your car, your electronics, or the bateries in your watch than they do. Do not listen to him over your better judgment.
 
2012-08-20 02:15:05 AM  

frostdruid: RogermcAllen: Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.

If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.

The dashboard oil light I have been told is for low oil pressure, not low oil. You can be down three quarts, but as long as your car's oil pressure is within the programmed tolerance, you won't get any indication unless you pop the hood and check the dipstick.


What?

If they drained her oil. THERE'S NO OIL. NO OIL = NO OIL PRESSURE. I guess the light was broken? Or the oil pressure switch or sending unit completely farked up?

#1 Service techs usually work in twos or more. It's possible both are retards and don't notice the problem of having no oil in the engine and not checking the dipstick after filling. But very unlikely. One of them also drove it out of the bay. It's impossible not to notice it then, and drive it right back in and fill it up. Why leave it with no oil and let the customer find out after she picks it up. One of them should realize the problem before the engine actually seizes up completely and is undrivable. The proper thing is to fill it up, and let the customer know what happened.

#2 It's quite impossible to mistakenly fill a transmission. They don't usually have easy access, let alone be mistaken for an oil filler cap. You can mistakenly drain a transmission sometimes, but it's literally impossible to mistakenly fill one. Unless there's some weird car I have not seen yet. Just this point makes make suspect the story. Makes zero sense.

#3 You want an oil change done right? DO IT YOURSELF. It's a farking filter and some bottles of oil. Nation of pussies. It takes 10 minutes tops. You got 10 minutes to poop? Do it yourself. Else you may always get some grease monkey that forgets to put a filter on, or overfills, or underfills, or drains your sealed transmission, or farks up your clutch, or races your car, or strips your drain plug, or over tightens your drain plug, or doesn't replace your one time use washer, or doesn't close your hood and it smashes up your windshield, or scratches your paint, or does the ten billion things that may go wrong, which is why they carry insurance.

#4 It's an oil change. You don't want to pay a ASE-certified guy to do it. You couldn't afford it. If you could, you wouldn't have gone to walmart.

#5 Walmart is cheap. They pay a bit higher than minimum wage for service techs. Obviously people won't last there. You keep getting high turnover, with some experienced folks. You are playing with dice.

#6 Guess what, every fast oil change place that is cheap, also doesn't have certified mechanics. They have people earning minimum wage and they are busting ass because a manager is breathing down their back. That means more mistakes. Walmart isn't that bad, because they don't depend on oil changes to make any money, they just want you to come in to shop. It's not a lack of training or education that makes them screw up. it's because they were too stupid or lazy to get a better job. In general they are sufficient for changing oil, but their stupid or lazy comes out sometimes and mistakes happen. This isn't rocket science. A fully certified mechanic will still fark up if he is rushing, or lazy and doesn't double check his work, or skips a few steps.

#7 There's a lot of damage that can be done prior to walmart servicing them. Drain plugs are a big issue. The last place you went to could have stripped it most of the way, and the walmart tech finished it off. Same with lug studs.

#8 Walmart admits liability and their insurance pays out claims a lot faster than smaller shops. They have the money. They won't go belly up like a small shop with one screw up. So hey I guess if you can't be bothered to learn something about your car and do something that basic, take it there. The article is probably very biased. If the woman complained properly, there's no reason why she didn't get a rental right away. Hell walmart would have paid for the tow to the dealership too.
 
2012-08-20 02:30:24 AM  
The absolute best way to get your oil changed, if you don't want to do it and can't get a friend/neighbor to do it, is this.

Bring it to an oil change place. Cheapest you can find. They are all the same. The dealership has minimum wage guys doing oil changes, the fast oil change place, same. Walmart? Obviously.

And when the tech pulls in your car, you walk up to him and give him $10-20 more. You tell him to make sure everything is done right. He will lube every last grease fitting on you car. He will check every damn fluid in the car. He might even mention any obvious problems he notices.

It's that simple. Money.
 
2012-08-20 02:50:44 AM  

ApatheticMonkey: Did nobody in the building own a pair of vice grips?


Even if they didn't, they could have walked over to hardware and picked up a pair

/ But they'd have to care first
 
2012-08-20 04:19:01 AM  

sethstorm: This is what you get when a company devotes more money for labor relations weaponry than to workers that give a fark. Then again, they're from the South where workers have to be shown their place instead of the company giving a fark about the people that work for them.

Just nuke the company from orbit and hand the remains to someone not of the South.


Heh... I bet you call people from the south, "Bigots."

profplump: ApatheticMonkey: Did nobody in the building own a pair of vice grips?

Even if they didn't, they could have walked over to hardware and picked up a pair

/ But they'd have to care first


I can't imagine subjecting my automobiles to Wal-Mart. I have the tools and should do it myself (don't tell the missus but I'm pretty sure I could figure it out though I've honestly never done it) but I'm way too damned lazy for that.
 
2012-08-20 05:42:03 AM  
How the hell does one "ruin" a car with an oil change? That sounds almost literally impossible.

only to have a service tech accidentally put all the new oil in her transmission instead of her engine

*blink*

*blink*

All right then. I stand corrected.

gund: It's that simple. Money.


Most dealership maintenance plans (even the free one that Toyota America does everywhere they sell their cars) will spot you the cost of oil in exchange for you using them for every regular maintenance. Cost tends to come out about the same plus you're getting what is essentially a factory-standard look-over every 5k miles or so by people that deal exclusively in your brand of car.

Not arguing with tipping the mechanics if you take your car to a private place, just saying there are possibly simpler options available.

I would probably just buy oil at wal-mart and change it myself rather than having them do it, though, honestly. Not that I'm saying this would be a frequent occurrence, but you can literally buy all the materials and tools necessary there for about the same price, even if you're changing your filter as well.
 
2012-08-20 06:53:22 AM  
I'm skeptical. Even most women know that you add oil to a car by taking the cap off the valve cover, which is nowhere near the tranny dip stick.

I'm wondering if this was a home made oil change or something else, like fraud. I wasn't there, so this could be a case of utter WalMart stupidity, but holding off judgement for now. Something just smells weird about this.
 
2012-08-20 07:58:01 AM  
Some farkhead at walmart managed to mess up my ex's Dodge Caravan by putting oil in the brake fluid reservoir.
 
2012-08-20 08:11:32 AM  
My brother went to Wal-Mart for an oil change on his 2005 Accord, and apparently made it down the street a mile or so before the drain plug fell out.

When I bought my Impreza a few months ago, the salesman outright stated that no matter what, Wal-Mart is a no-go for oil changes.
 
2012-08-20 09:11:49 AM  
CS time: bought a brand new vehicle back in '97. Took it to the dealer for standard oil change. Ruined engine on my way home, due to drain plug not tightened correctly. Vehicle is about 6 month old at this time. And yes, it took a lawyer and a lot of patience to get things straightened out. Dumped the vehicle after a year, because it was nothing but trouble. Have not let a "mechanic" touch any of my vehicles since then, except for tires.

/everything you can do, I can do better.
 
2012-08-20 09:13:15 AM  
WM did this to me many years ago. Apparently they didn't secure the drain plug. Got maybe 2 miles down the road before the engine seized. To be fair, they paid all replacement costs, covered the car rental and gave me a $100 gift certificate for my trouble. That said, I have never gone back to WM for an oil change.
 
2012-08-20 09:57:29 AM  

gund: The absolute best way to get your oil changed, if you don't want to do it and can't get a friend/neighbor to do it, is this.

Bring it to an oil change place. Cheapest you can find. They are all the same. The dealership has minimum wage guys doing oil changes, the fast oil change place, same. Walmart? Obviously.

And when the tech pulls in your car, you walk up to him and give him $10-20 more. You tell him to make sure everything is done right. He will lube every last grease fitting on you car. He will check every damn fluid in the car. He might even mention any obvious problems he notices.

It's that simple. Money.


Alternatively, go to a slightly better, slightly more expensive garage -- one where you don't have to bribe the mechanic to make sure the new engine oil gets poured into the engine oil reservoir and not into the transmission, brake fluid tank, radiator, or anywhere else you wouldn't normally pour 5W30.

And then, after you're satisfied the mechanic did a good job, you tip him $10 or $20.
 
2012-08-20 10:46:36 AM  

Honest Bender: Why are they replacing the engine if it was the transmission they farked up?


Because they never put oil back in the engine, hence the loud knocking and banging as the pistons tore the shiat out of the cylinders and the engine most likely seized.

Never go to Wal-Mart for an oil change. This shiat happens way more than you'd think with them.
 
2012-08-20 11:27:02 AM  
Knowing that it's Wal-Mart, I'm surprised that they don't have you sign a waver first that has you pay THEM for any damages they do, has you agree to a pay cut at your job, removes your health care, and has you start training your replacement in China.
 
2012-08-20 12:15:29 PM  
Do all the work on my truck except for oil changes, use Groupons for those. $15 for oil and filter from the local Midas/Tires Plus/etc, which is cheaper than buying the oil and filter myself

Bring my partners Grand Am into the shop to get oil changes, that thing is a biatch to get under.

CSB,
When I first started driving I took my car into a Sam's club to replace a flat tire. Got to pick it up and get up to 30 miles a hour and the thing starts shaking like mad. Morons only put 2 out of the 5 lugs bag on. Learned my lesson within the first 4 months of driving.
/CSB 

/as much as I hate WM, this story does sound a bit fishy. Car was having problems, go to WM, go home and drain oil, drive till it dies, blame WM?
 
2012-08-20 12:21:01 PM  
Had my old car serviced at Wal-mart once, and won't ever come back. It took them three hours to change the oil.
 
2012-08-20 12:54:27 PM  
I love how the consumerist comment thread degenerated into an argument over the use of IANAL versus typing the actual phrase and then went on to include a mention of potentially homosexual Apple products....
 
2012-08-20 01:01:37 PM  

gund: He will lube every last grease fitting on you car.


*heh*
1. Most cars don't have grease fittings.
2. They are laughing at you when they "lube" the AC drains closed.
 
2012-08-20 02:35:30 PM  
I blame the Unions. They seem to have hired all the good workers and poor Walmart can only hire what's left for their fine services. Ya get what ya pay for.
 
gg
2012-08-20 03:35:14 PM  
Went to a Wal-mart for an oil change (I was in a time crunch and couldn't get in anywhere else) and asked them to rotate my tires as well. The cashier proceeded to tell me that my tires were "too dry-rotted to rotate" and that the tech stated he wouldn't do it. My 2 year old Dayton tires? I asked if we were talking about the same vehicle, and asked that she get him to show me the issue he was talking about. Funny---he had just gone to lunch. After reading this article, I'm feeling lucky that that's the only thing that happened. At any rate, not going back.
 
2012-08-20 03:37:15 PM  

wildlifer: It's sad that people are so freaking lazy they can't change their own oil. You know it gives you ample opportunity to find small problems before the become big problems.

If I can change my oil in the dorm room parking lot, you city dwellers can do it to. Yes you'll get dirty. Deal with, pull your pantaloons up and get to it nancy.

/old man in training.


Or I could not waste 45 minutes of my time to save less than $15.

I stopped changing my oil when I stopped being poor. There's no point. I can drop it off before work, walk in, walk back after to pick it up and I have new oil/filter and topped off fluids. Why would I drive ten minutes out of my way to pick up oil, ten minutes to dump the used oil and spend fifteen minutes changing the oil when for an extra $15 I can just have it done conveniently while I'm at work?
 
2012-08-20 04:03:20 PM  

TheGreatGazoo: If they put oil in the transmission, she needs a new transmission too.


Not really. You can drain and flush a transmission easily enough.
 
2012-08-20 04:21:24 PM  
"I stopped changing my oil when I stopped being poor. There's no point. I can drop it off before work, walk in, walk back after to pick it up and I have new oil/filter and topped off fluids. Why would I drive ten minutes out of my way to pick up oil, ten minutes to dump the used oil and spend fifteen minutes changing the oil when for an extra $15 I can just have it done conveniently while I'm at work? "

QFT...I take all my cars to one place (a firestone) near where I work and drop it off there and walk to the office. Went on ahead and did lifetime balancing / alignment on all three vehicles.

They know me by name and go all the way through them every time I bring it in for an oil change. Been going there for years.

Find a good place and stick with it,
 
2012-08-20 06:56:59 PM  
My friend had Wallyworld forget to put the oil cap back on once. It was a piece of shiat and they had video evidence so they just wrote her off without delay.
 
2012-08-20 09:19:09 PM  
have my oil changed at a local place. the kind where the name of the place is the first name of the guy doing all the work. been there...30 years?
used to change my own oil, but in my area (ymmv) going out and buying a case of quarts plus filter costs more than having him do it (see: bulk oil).
he also lets me know the general state of everything going on with my engine, tires, brakes, belts etc. doesn't try to sell me shiat as i do most other stuff myself, we just have a good relationship.
find a good local, reputable mechanic. wal mart? REALLY?
 
2012-08-21 01:40:16 AM  
any link to that garbage site needs to be use correct tagging, no matter what.. similar to Florida
 
2012-08-21 04:50:41 PM  
I used to get my oil changes at WalMart. They did every oil change on my pickup until a dummy used an air ratchet to put the plug back on. After I proved they did all the oil changes they paid for the new pan and all the labor plus they gave an extra $150 for my time.

No more oil changes at WalMart, but they did the right thing in the end.
 
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