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(The Consumerist)   Remember the woman whose car was ruined by a botched oil change at Walmart? Well, Walmart doesn't   (consumerist.com) divider line 96
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8435 clicks; posted to Business » on 19 Aug 2012 at 12:16 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-19 08:56:07 AM
Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,
 
2012-08-19 09:34:34 AM
which one?
 
2012-08-19 09:56:38 AM
Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?
 
2012-08-19 10:34:33 AM
I'd like to know how much money Consumerist pays to for Fark links.
 
2012-08-19 11:53:44 AM

Some Bass Playing Guy: I'd like to know how much money Consumerist pays to for Fark links.


$40/month in Walmart oil change coupons.
 
2012-08-19 12:12:08 PM

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.
 
2012-08-19 12:26:48 PM

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.
 
2012-08-19 12:27:31 PM
That'll teach you to drive an automatic like some sort of learning-disabled teenager.
 
2012-08-19 12:28:19 PM
After that breadstick article and the 6 year old TV article, I'm having a hard time deciding whether the consumerist is legitimate or satire.
 
2012-08-19 12:29:25 PM
Pepperidge Farm remembers
 
2012-08-19 12:29:59 PM

Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.



Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.
 
2012-08-19 12:33:03 PM

Honest Bender:
More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


They probably took oil out of the car and they put the replacement oil in her transmission. She drove it around for however long. All kinds of things can burn up in that kind of heat- gaskets, piston rings, etc.
 
2012-08-19 12:33:39 PM

Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.


Ah, I didn't think about that. Thanks.
 
2012-08-19 12:34:34 PM

Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,


So much this. She deserves the aggro.

That said, she should have called a lawyer while they were arranging for the tow to the ford dealership.

Don't know what the wiretapping laws in her state, but if it was legal, she should have had her cel phone taping the conversation as well.

/loves living in a one party state.
 
2012-08-19 12:45:04 PM

Honest Bender: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Obviously.

/Thanks for providing me with my morning laugh
//At least you're honest
 
2012-08-19 12:52:45 PM

Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,


In the future there will only be Walmart
 
2012-08-19 12:56:49 PM

EvilEgg: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.


In rural America ( where I live ) Walmart is quite often one of the largest advertisers in local media.I don't see the media bitting the hand that feeds them.
 
2012-08-19 12:56:55 PM

SockMonkeyHolocaust: Honest Bender:
More to the point,

FTFA: The last that either of them heard was that an estimate was being obtained for a replacement engine.

Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.

They probably took oil out of the car and they put the replacement oil in her transmission. She drove it around for however long. All kinds of things can burn up in that kind of heat- gaskets, piston rings, etc.


Pretty much this.
 
2012-08-19 01:11:13 PM

sweet-daddy-2: EvilEgg: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

You wouldn't think there would be enough room.

Just biatch about it to the local news station, or take them to small claims. But I'd try the public embarrassment first.

In rural America ( where I live ) Walmart is quite often one of the largest advertisers in local media.I don't see the media bitting the hand that feeds them.


After Walmart moved in, the dedicated oil-change places went out of business in my town. And the other places aren't any better than Walmart. 4 days to do a brake job on a Toyota because "we don't have the parts to work on an import"? (from the highest-recommended place in town) Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.

Nearest place I actually trust is an hour's drive away from me. I don't understand how these companies stay in business except that competent garages are few and far between.

My sister had an oil change place put an extra quart of oil in her engine, then another place forgot to put oil back in at all. Then she went to a third place and found out that the book that lists what cars get what has an error and tells you to put a quart too much in. At least that shop could use their heads.
 
2012-08-19 01:15:11 PM
I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.
 
2012-08-19 01:27:44 PM
Why hasn't this woman called her insurance company and let them deal with Walmart yet?
 
2012-08-19 01:28:47 PM
IHNTA, but . . .

I had a '97 Mitsubishi Galant, and every time I took it in for an oil change (local garage, not; at WalMart), I'd get a report about my transmission fluid level being empty.

Then on the next visit, I'd be told that I had too much oil in my crankcase.

Golly . . . I wonder how that happened?

It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.

I never had an issue with this garage with any other car (been going there for 23 years), so I've assumed it was a design issue with the '97 Mits.

/ csb
 
2012-08-19 01:28:56 PM

BolloxReader: Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.


O.o Why would you have to pay if they didn't have permission to perform the work and you weren't given the opportunity to agree to the increase in fee?
 
2012-08-19 01:35:59 PM
I used to take my old car to Walmart for oil changes. Go Sunday morning do my shopping and be done, never took them more than 20 minutes. Now I take my new car to the dealer because it costs less when I use the coupon they send me every month.
 
2012-08-19 01:41:35 PM

Any Pie Left: I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.


Did nobody in the building own a pair of vice grips?

Vice grips + complementary new plug = problem solved.
Also, what were they doing using an impact wrench on a drain plug??
 
2012-08-19 01:41:56 PM
"Welcome to the Wal*Mart oil and tire center! As a condition of our settlement agreement, we must warn you that we are, in fact, Wal*Mart."
 
2012-08-19 01:42:04 PM

Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.


If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.
 
2012-08-19 02:08:32 PM

thisone: BolloxReader: Or "What we thought was the problem wasn't the problem, we fixed it though and here's a bill for an extra $800, aren't you glad we didn't interrupt your day with details about this" at the only other garage in town.

O.o Why would you have to pay if they didn't have permission to perform the work and you weren't given the opportunity to agree to the increase in fee?


Well, a letter from a lawyer's office got us out of paying for it. But that doesn't change the character of the shop.
 
2012-08-19 02:35:12 PM
RogerMcAllen

Or you could, you know, read the preceding articles that mention that she didn't even get out of the parking lot.
 
2012-08-19 02:37:36 PM

RogermcAllen: Gunny Walker: Honest Bender: Why are they replacing the engine if it was the transmission they farked up?

/Not a car guy.


Because the oil was drained, but not replaced. Running an engine without oil will lock it up very quickly.

If that were the case, wouldn't the low oil light be on? The problem should have been noticed either when the oil change guy pulled her car out of the shop, or instantly by her when she turned the car on before leaving the lot.

I smell bullshiat.


The dashboard oil light I have been told is for low oil pressure, not low oil. You can be down three quarts, but as long as your car's oil pressure is within the programmed tolerance, you won't get any indication unless you pop the hood and check the dipstick.
 
2012-08-19 02:38:17 PM
Ah, I remember my heady days at WalMart and all of the bizarre customer service issues that would erupt. People calling up and calling employees names when you didn't have an item in stock seemed to be the top sport.

We had a guy mix some paint and only tap the lid in place. Customer takes a turn heading home and presto! New interior color!

We also had an alcoholic employee in the pet department that vomited on a customer while he was getting a fish for her.

These employees were never fired.
 
2012-08-19 02:47:02 PM

whizbangthedirtfarmer: These employees were never fired.


Of course not. They actually showed up for work.
 
2012-08-19 02:49:53 PM
This is what you get when a company devotes more money for labor relations weaponry than to workers that give a fark. Then again, they're from the South where workers have to be shown their place instead of the company giving a fark about the people that work for them.

Just nuke the company from orbit and hand the remains to someone not of the South.
 
2012-08-19 02:51:29 PM

SockMonkeyHolocaust: Of course not. They actually showed up for work.


That, and per company policy, did not show any favor towards any labor unions. Saying yes is asking for them to look for a safe excuse to can you.
 
2012-08-19 03:00:10 PM

SockMonkeyHolocaust: whizbangthedirtfarmer: These employees were never fired.

Of course not. They actually showed up for work.


Well, what struck me about the alcoholic guy was just how much the WalMart tried to meet him halfway. Sure, he would show up late and looking ... well, like an alcoholic, and reeking of liquor, and drinking in his car during his lunch break. I guess it was mostly a fear of lawsuits, but the managers paid for the guy's counseling for a while, and he seemed on the up and up until he disappeared for a few weeks and then returned with some external plumbing due to his liver shutting down.

Then they fired him.

/guy still drank even with tubes hanging out of his stomach
 
2012-08-19 03:05:40 PM

maxx2112: It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.


Hah. That doesn't sound like fun at all.

My 2006 Toyota Camry had a standard hex-head bolt for the oil drain plug. I think it was 15mm or so, but a common socket of the appropriate size would fit. The transmission drain plug required a big (like 12mm) hex key, like an allen wrench. It was impossible to get them mixed up, which I'm sure was the point.

I hope the designers learn from mistakes like what happened with your car and make it difficult for people to screw up which one they're opening.
 
2012-08-19 03:09:19 PM

LouDobbsAwaaaay: "Welcome to the Wal*Mart oil and tire center! As a condition of our settlement agreement, we must warn you that we are a department of the People's Republic of China"


FTFY
 
2012-08-19 03:12:44 PM

whither_apophis: Mugato: Well, you're going to see a little of that when you get your car serviced at a FARKING WAL*MART,

In the future there will only be Walmart


Fine but until then, I'll drop my car off at a Jiffy Lube while I take my lunch at Taco Bell.
 
2012-08-19 03:17:14 PM

sethstorm: This is what you get when a company devotes more money for labor relations weaponry than to workers that give a fark. Then again, they're from the South where workers have to be shown their place instead of the company giving a fark about the people that work for them.

Just nuke the company from orbit and hand the remains to someone not of the South.


Dude, we get it. You dont like right to work states and non-unionized workforces, or the South. Give it a rest.
 
2012-08-19 03:24:15 PM
I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.
 
2012-08-19 03:40:34 PM

ApatheticMonkey: Any Pie Left: I was already at Walmart so my wife could do some shopping, I thought what the hell, get the oil changed while we wait. They had star wars on in the waiting room, just starting. The movie finishes, still no customer page to pick up my SAAB. Two hours after I gave them the car, they finally call me to admit they have not put any oil in the car because they have rounded off the bolt that plugs the oil pan by trying to remove it turning the wrench in the wrong direction.

Never again, not even for tires.

Did nobody in the building own a pair of vice grips?

Vice grips + complementary new plug = problem solved.
Also, what were they doing using an impact wrench on a drain plug??


I had a Wal-mart place do the same thing to me when they put my filter back in. They destroyed my filter housing. Luckily, I got it to a dealer before any permanent damage was done, and Wal-mart paid for the repair and rental car.
 
2012-08-19 03:44:59 PM

Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?


Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.
 
2012-08-19 03:56:57 PM

NeoCortex42: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.


That's really farking scary
 
2012-08-19 04:02:59 PM

babysealclubber: NeoCortex42: Lsherm: Liz says she picked up her Ford SUV from the Walmart auto department and managed to only drive a few yards before the engine began knocking something awful. She immediately turned around and went back to the service bay, where a Walmart staffer fessed up to dumping several quarts of oil into her transmission.

How did they even manage to do this?

Easy, Wal-Mart technicians receive no real training. I should know, I was one for several years. Back during college, I applied at the local Wal-Mart hoping to get a job in electronics. They tell me they want to put me out in the shop. After explaining to them that I was barely knowledgeable enough to read a dipstick, they said "That's fine, we'll just teach you as you go."

/Only destroyed one engine, which was better than average for the shop.

That's really farking scary


You have no idea. Even when Wal-Mart higher-ups started cracking down on lack of training, the department manager just printed out a training certificate for me (a year after I started), had me sign it and threw it on the wall. Good enough.
 
2012-08-19 04:26:36 PM

majestic: I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.


Wat?
 
2012-08-19 04:32:07 PM
Walmart stores near me do not have automotive centers, but I actually take my car to PEP BOYS of all places for oil changes and minor repairs and I've actually never had an issue, plus they usually have the lowest price to put some cheap-o oil in my beater car.

\May help that they recruit workers from an automotive training school down the road
\Will never to go to "Monro" for an oil change. Left the cap off. Oil everywhere the engine. Luckily, someone sort-of T-Boned me the very same night and car got totaled.
 
2012-08-19 04:47:52 PM

heypete: maxx2112: It got to the point that I would talk to the tech before each servicing about not confusing the the oil drain plug with the tranny drain plug.

Hah. That doesn't sound like fun at all.

My 2006 Toyota Camry had a standard hex-head bolt for the oil drain plug. I think it was 15mm or so, but a common socket of the appropriate size would fit. The transmission drain plug required a big (like 12mm) hex key, like an allen wrench. It was impossible to get them mixed up, which I'm sure was the point.

I hope the designers learn from mistakes like what happened with your car and make it difficult for people to screw up which one they're opening.


My '01 Kia had the oil drain plug the same size as the tire lugs, 19mm I think. Made it a breeze to change my own oil, since I never had to find the right tool. The tranny drain was on the other side, a different color (light gray aluminum instead of black), and it was 21mm. Even a cursory glance you could tell that it was different, and I'm not a car guy. (as evidenced by owning a damn Kia.)

Walmart and Jiffylube aren't the only places that have morans who know nothing working for them. The multi-maker dealership I got my Kia from had a special, test drive a new car and we'll change your old car's oil free. Took them up on it, and after three days when they could squeeze me in, they changed the oil. Hit a tight spot and ran 9000 miles on that change. Changed it myself, and my mechanic brother and I realized they put farking ATF in my engine. 9000 miles on 60 weight ATF. Kia might be a beater-commuter car, but goddamned if they can't take a beating.
 
2012-08-19 05:14:00 PM

majestic: I'm curious what year car this was. Most newer cars wouldn't let you start the engine with zero oil.


That, and some cars will even warn you that it's lower than it should be(as opposed to indicating the complete lack of oil). Mine does, and it's not even recent.
 
2012-08-19 05:16:55 PM

Oysterman: Pepperidge Farm remembers


This is why I came into this thread.

/Leaves
 
2012-08-19 05:18:49 PM
If they put oil in the transmission, she needs a new transmission too.

MBZ321: Walmart stores near me do not have automotive centers, but I actually take my car to PEP BOYS of all places for oil changes and minor repairs and I've actually never had an issue, plus they usually have the lowest price to put some cheap-o oil in my beater car.


The Pep Boys by me totally screwed up a timing belt on an old Civic I had. Then they wanted to charge me $280 in labor to change a tie rod end, not counting an alignment. I did it in my garage in 20 minutes.
 
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