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(The Consumerist)   Deer Consumerist: The TV I done bought from Costco 6 years ago is broke. Why ain't it covered by there 90-day return policy? If they ain't gonna refund me, can they at least send me to that Disney place like what's in them pitchers?   (consumerist.com) divider line 372
    More: Obvious, Costco, Disney, vizio  
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30195 clicks; posted to Main » on 17 Aug 2012 at 12:33 PM (1 year ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-17 12:35:22 PM
Dear Reader,

Kill yourself.
 
2012-08-17 12:35:45 PM
So... the TV is passed the manufacturer's warranty, the resellers return policy, and has performed a reasonable life's work? What a choad.
 
2012-08-17 12:36:10 PM
This is why we can't have nice things.
The entitlement mentality is mainstream.
 
2012-08-17 12:36:27 PM
Dollars to donuts TFH was written by my neighbor.
 
2012-08-17 12:36:32 PM
Funny, it seems like he was satisfied with the product for the first six years he owned it.
 
2012-08-17 12:36:46 PM
If you want it to last longer, consider spending more money next time.
 
2012-08-17 12:38:11 PM
done in one
 
2012-08-17 12:38:26 PM
Have you heard of the Consumerist?

You will.
 
2012-08-17 12:38:27 PM
I had a Toyota Highlander once. After only 234,374 miles it broke down completely and those cheap bastards at Toyota wouldn't even do an even trade for a new one.

I will never buy their shiatty cars again.
 
Juc
2012-08-17 12:38:36 PM
I can actually see where this guy is coming from for once.

Under the policy when he bought the TV they'd accept a return at any stupid arbitrary date.
They changed the policy to not be insane since then but that shouldn't matter for items sold prior to the policy change.
 
2012-08-17 12:38:38 PM
I don't know if the guy's query warrants *that* much ridicule.
(I know, "Welcome to Fark")
 
2012-08-17 12:38:41 PM
When his penis stops working, his mother is going to be in a very awkward situation.
 
2012-08-17 12:38:46 PM
Costco should have cut up his membership card and banned him for life. It would have been a fair response.
 
2012-08-17 12:39:57 PM

Juc: I can actually see where this guy is coming from for once.

Under the policy when he bought the TV they'd accept a return at any stupid arbitrary date.
They changed the policy to not be insane since then but that shouldn't matter for items sold prior to the policy change.


I think they also have a policy that they can change their policies at any time *head spins*
 
2012-08-17 12:39:59 PM
I calmly but firmly voice my disappointment, and asked if anything else could be done.

Translation: I flip out and start making demands.
 
2012-08-17 12:40:06 PM
"bought his Vizio TV"

Well there's your problem you cheapskate. And returning it 6 YEARS after you bought it? Are you smoking crack?

At least the comments call him out on it.
 
2012-08-17 12:40:21 PM
Americans get more disgusting by the day. I weep for this country. Everyone is so farking entitled these days.
 
2012-08-17 12:40:35 PM
Vizio

There is your problem, my Bravia has at least 6 years on it and it still works fine, ya get what ya pay for...
 
2012-08-17 12:41:03 PM
Dude's an idiot, but I'd be pissed if I paid $900 for a TV and it crapped out after 6 years. The farks are taking planned obsolescence to crazy levels. I just replaced a refrigerator that was purchased new in 1973. Now I'm told that my new $1200 fridge can be expected to last 7 goddamn years.

Somebody needs their ass beat.
 
2012-08-17 12:41:03 PM
While I would've been very satisfied with SOMETHING...a free year of membership, a gift card toward the purchase of a new TV, something, instead I received nothing.

I loathe the decades-old "customer is always right" mentality for breeding droves of entitled d-bags like this, it's utterly ruined customer service on both sides of the counter.
 
2012-08-17 12:41:22 PM
if you actually read the article you would see that when he purchased it, the return policy was lifetime.They changed the policy after he had already spent the money. Considering that a lifetime replacement warranty is the sort of thing that would significantly effect a consumers choice on where to buy, this seems like a warranted complaint.
 
2012-08-17 12:41:33 PM
We've been Costco evangelists for awhile

These farkers are worse than Jehovah's witnesses, I swear. I had a Sam's Club and Costco membership once upon a time that ended up being not worth it. I don't need a ten-pound sack of nutmeg, thanks. The last time I priced diapers they weren't sufficiently cheaper at Costco to justify the additional driving it would require.

But still: "You don't have a Costco membership? Oh man, you oughta get one! No, you need to get one!"

/Keep your goofy religion to yourself.
 
2012-08-17 12:42:11 PM

Juc: I can actually see where this guy is coming from for once.

Under the policy when he bought the TV they'd accept a return at any stupid arbitrary date.
They changed the policy to not be insane since then but that shouldn't matter for items sold prior to the policy change.


You need a receipt for a return
 
2012-08-17 12:42:34 PM

tlchwi02: if you actually read the article you would see that when he purchased it, the return policy was lifetime.They changed the policy after he had already spent the money. Considering that a lifetime replacement warranty is the sort of thing that would significantly effect a consumers choice on where to buy, this seems like a warranted complaint.


A warranty is contractual, return policy is not.
 
2012-08-17 12:42:47 PM

Juc: I can actually see where this guy is coming from for once.

Under the policy when he bought the TV they'd accept a return at any stupid arbitrary date.
They changed the policy to not be insane since then but that shouldn't matter for items sold prior to the policy change.


I actually agree. It's not the consumer's fault that the return policy was poorly conceived.
 
2012-08-17 12:43:22 PM
I don't really see why this is so stupid. He bought it when they had a policy of "return any time when it breaks", the policy changed after he bought it, and he's questioning why the new policy should cover things bought before the policy went into place.

This is actually a good question, but since it's Consumerist we'll treat it like Rand Paul questioning the Weather Service over bullet purchases
 
2012-08-17 12:43:28 PM
If you read the comments, this is one of those stories where even the Consumerist readers are offended at the guy's greediness. So this guy must be an even bigger idiot than most of the people who post there.
 
2012-08-17 12:43:40 PM
I call fake on teh hedline.

he spelt "dun" wrongly.
 
2012-08-17 12:43:46 PM
Cheap capacitors... burst, leaked or dried up. Dude should open it up and try to fix it. At the very least it could be mildly entertaining, maybe even informative. Especially if he has kids.
 
2012-08-17 12:43:52 PM
The funny thing is that everyone who's biatching about how entitled Americans are would be the first to take any entitlement that came their way.
 
2012-08-17 12:44:24 PM
Welcome to CostCo, I love you.
Welcome to CostCo, I love you.
Welcome to CostCo, I love you.

/got my law degree at CostCo
 
2012-08-17 12:44:54 PM
It is pretty impressive that they were able to find that one transaction six years later though.
 
2012-08-17 12:45:08 PM

Fuggin Bizzy: These farkers are worse than Jehovah's witnesses



At least we don't go door to door bothering people at their homes.

All kidding aside, my membership quickly pays for itself with what I save on alcohol.

/Stock holder has well.
 
2012-08-17 12:45:28 PM
I think the moral of the story here is: Don't buy a freaking Vizio television =)
 
2012-08-17 12:46:06 PM
In theory.... he had an out. When he learned of Costco's newly published return policy in 2007 I am sure they would have taken the TV back then during some kind of published grace period.

Now?

No leg to stand on. Its a return policy not a warranty.
 
2012-08-17 12:46:14 PM

GnuUzir: Vizio

There is your problem, my Bravia has at least 6 years on it and it still works fine, ya get what ya pay for...


I had a Samsung HDTV that stopped working after my daughter threw toys at it. Samsung TVs suck.
 
2012-08-17 12:46:29 PM
Inversely - why won't my '68 Electrohome console frickin' die already?
I feel guilty about replacing working appliances but this thing is the Abe Vigoda of televisions! Putin couldn't even kill this motherf**ker!
 
2012-08-17 12:47:15 PM
What was the wording of the original contract? If it said you can bring it back, then you can bring it back.

Just bring your receipt...oh wait...
 
2012-08-17 12:47:17 PM

hervatski: I think they also have a policy that they can change their policies at any time *head spins*


Everyone started taking memos seriously after that memo that said we should take memos seriously
 
2012-08-17 12:47:24 PM
Anyone who spend 6 years watching TV is an idiot, automatically.
 
2012-08-17 12:47:30 PM
He should have bought the 24 pack - it's a much better deal.
 
2012-08-17 12:47:46 PM
Whoa...conservative shills even come into consumerist threads with talking points.
 
2012-08-17 12:48:22 PM

Voiceofreason01: Juc: I can actually see where this guy is coming from for once.

Under the policy when he bought the TV they'd accept a return at any stupid arbitrary date.
They changed the policy to not be insane since then but that shouldn't matter for items sold prior to the policy change.

You need a receipt for a return


They can reprint receipts there
 
2012-08-17 12:48:27 PM
So the average lifespan for a television is 6 years now?
 
2012-08-17 12:48:34 PM
And as much as I love Costco, they weren't the best place when I bought my first HDTV back in 2006.

Costco had the older Sony Bravia model, but Video Only had the newer one....for the same price....with zero percent interest financing for 2 years.

/Cool story bro.
 
2012-08-17 12:48:42 PM

Bag of Hammers: done in one


Almost.

Crewmannumber6: Dear Reader,

Kill yourself. Done go kill yourself, y'hear?

 

/now we're done
 
2012-08-17 12:48:52 PM
He didn't build that tv.
 
2012-08-17 12:49:10 PM

consider this: 95% of people posting at Consumerist are doing so on their computer they picked up at Wal-Mart.


And each and every one of them wrote in their story of paying $234.19 before it went on sale for $229.99 the next summer: THEY SHOULD TOTALLY OFFER ME A CHECK FOR THE DIFFERENCE BECAUSE POLICIES! And then they ask for receipt on purchases? NO THANK YOU SIR GOOD DAY and walked out.
 
2012-08-17 12:49:15 PM

Ed Grubermann: So... the TV is passed the manufacturer's warranty, the resellers return policy, and has performed a reasonable life's work? What a choad.


He bought a $900 TV under a different return policy than the one they're now using. While I'm kind of surprised anyone would provide an indefinite period for returns, if that was the case then he's not completely unreasonable in expecting even some minor mollification. If it was me I wouldn't be upset about it enough to write a letter somewhere, the thing lasted for 6 years as it was.

CSB: I bought a refurb 15" monitor from CompUSA in 1996 and paid 40 bucks for their super warranty, a no-questions-asked returns policy that they'd replace it at no cost if they couldn't immediately fix it. It had a 5 year duration and it was extended by 2 years every time it was replaced, and it was . The refurb monitor I originally purchased and brought home I had to return that day because it was broken, and they replaced it with a new monitor. It broke and I replaced it several times over the years until it finally, quietly survived the warranty extension period some time in 2005. That last one still works, I have it on my son's desk for his computer, though it's finally starting to shiat out. I've never seen a warranty that awesome since then. Was a 40 bucks well spent.

/CSB
 
2012-08-17 12:49:22 PM
Costco was smart to get rid of that return policy. I abused the hell out of it.

Worst thing I did was return a TV that was 5 years old. Got a full refund.
 
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