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(CNN)   Apple stores chief tries to cut lots of staff just as back-to-school season starts. Corporate hilarity ensues   (tech.fortune.cnn.com ) divider line
    More: Dumbass, Apple Stores, back-to-school, J.C. Penney, Daring Fireball, SVP, senior management, JCP, Jim Dalrymple  
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5653 clicks; posted to Business » on 17 Aug 2012 at 3:15 PM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-17 12:33:16 PM  
I know the Apple store near me could stand to lose half their staff... every time I go by, the store is packed, but the front is a pile of bright blue shirts talking to each other and hanging out as greeters or some damn thing.
 
2012-08-17 12:41:19 PM  
Honestly, you won't even notice the difference. Ever go into an Apple Store? Every time I go in, there's always a dozen employees standing around, but out of that dozen only 2 are assigned to actually assist customers, and the other 10 can't or won't help you with anything other than to tell you what line to stand in.

I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.
 
2012-08-17 12:56:39 PM  

spman: Honestly, you won't even notice the difference. Ever go into an Apple Store? Every time I go in, there's always a dozen employees standing around, but out of that dozen only 2 are assigned to actually assist customers, and the other 10 can't or won't help you with anything other than to tell you what line to stand in.

I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.


First time I ever went in one was to buy a charger for my wife's iPad. I found it on the wall, and then spent 5 minutes trying to figure out where to pay. Finally I asked someone where I go to pay for this, and I swear to God, she looked at me like I was from outer space. fark you, biatch. I don't know how your little cult/store works.
 
2012-08-17 01:01:20 PM  
Clumsy headline writing. "Apple stores chief". So... they put the current CEO in stasis, or what?
 
2012-08-17 01:01:59 PM  

pudding7: spman: Honestly, you won't even notice the difference. Ever go into an Apple Store? Every time I go in, there's always a dozen employees standing around, but out of that dozen only 2 are assigned to actually assist customers, and the other 10 can't or won't help you with anything other than to tell you what line to stand in.

I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.

First time I ever went in one was to buy a charger for my wife's iPad. I found it on the wall, and then spent 5 minutes trying to figure out where to pay. Finally I asked someone where I go to pay for this, and I swear to God, she looked at me like I was from outer space. fark you, biatch. I don't know how your little cult/store works.


You spend a lot of time in your life being angry about things, don't you.
 
2012-08-17 01:03:20 PM  

spman: I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.


wow i've always had the exact opposite experience. i walk in, someone greets me and directs me to whatever shiny piece of plastic i want. they stand there while i pick out the one i want and then ring me up using their iphone. i'm usually in and out there before i would even have found that same shiny piece of plastic at a best buy. i will admit though that this is an anecdote pulled from a really small sample size.
 
2012-08-17 01:15:05 PM  
I've never been in an Apple Store. Do they really ring you up on their iPhones?

Because I barely tolerate that at small venue shows as it is.
 
2012-08-17 01:17:58 PM  
I like to go into Apple Stores, find the most expensive computer in the place, act like I want to buy and then tell the clerk "You know, I can get a PC that does the same thing for a third of the price, thanks anyway".

/doesn't really, has life.
 
2012-08-17 01:19:08 PM  

Pocket Ninja: I've never been in an Apple Store. Do they really ring you up on their iPhones?

Because I barely tolerate that at small venue shows as it is.


eh, i'm eating a food truck lunch at this very moment that was rung up using an iphone. it took like 10 seconds and allowed me to buy food that i otherwise wouldn't have been able to purchase because i only had $3 on me.
 
2012-08-17 01:20:43 PM  

thomps: spman: I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.

wow i've always had the exact opposite experience. i walk in, someone greets me and directs me to whatever shiny piece of plastic i want. they stand there while i pick out the one i want and then ring me up using their iphone. i'm usually in and out there before i would even have found that same shiny piece of plastic at a best buy. i will admit though that this is an anecdote pulled from a really small sample size.


That's usually how it goes if you're buying a dongle of some sort, but if you're looking for a phone or a computer, or you need tech service, it's gonna be a wait since they want to make sure they give you the hard sell on the insurance, the higher end models, the financing, etc.
 
2012-08-17 01:30:57 PM  

spman: thomps: spman: I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.

wow i've always had the exact opposite experience. i walk in, someone greets me and directs me to whatever shiny piece of plastic i want. they stand there while i pick out the one i want and then ring me up using their iphone. i'm usually in and out there before i would even have found that same shiny piece of plastic at a best buy. i will admit though that this is an anecdote pulled from a really small sample size.

That's usually how it goes if you're buying a dongle of some sort, but if you're looking for a phone or a computer, or you need tech service, it's gonna be a wait since they want to make sure they give you the hard sell on the insurance, the higher end models, the financing, etc.


i've purchased multiple iphones (for the old lady) and an ipad from the apple store. i stood next to the product i wanted and pushed a button on the ipad next to it to summon a salesperson. the salesperson asked me what i wanted, brought it to me and rung me up. they usually mention insurance but aren't exactly beating me over the head with it. definitely took longer than grabbing a dongle off of the rack, but not terrible. i do hate the genius bar though.
 
2012-08-17 01:34:54 PM  
I'm going to go out on a limb here and guess that I was wrong in initially guessing that a "dongle" is some variant of a dildo.
 
2012-08-17 01:39:50 PM  

Pocket Ninja: I've never been in an Apple Store. Do they really ring you up on their iPhones?

Because I barely tolerate that at small venue shows as it is.


The Square app is really good. I went to a comic convention and they were doing all credit transactions for registration on iPads with the Square dongle. I was in and out in 2 minutes.

Pocket Ninja: I'm going to go out on a limb here and guess that I was wrong in initially guessing that a "dongle" is some variant of a dildo.


A dongle is any sort of external terminating device. For example, laptops used to have those PCMCIA cards for modems and networking, but before they figured out how to make the spring-loaded built-in, retractable jacks, you had to carry another little bit of cable that plugged into the card itself and THEN you plugged in the RJ-45 or RJ-12 cord into it.
 
2012-08-17 01:40:50 PM  

thomps: they usually mention insurance but aren't exactly beating me over the head with it.


Which is actually ironic, since the AppleCare stuff is one of the most useful extended warranties I've ever bought.
 
2012-08-17 01:40:51 PM  

Pocket Ninja: I'm going to go out on a limb here and guess that I was wrong in initially guessing that a "dongle" is some variant of a dildo.


i mean, pretty much any solid object within certain size constraints is some variant of a dildo, so you're not wrong.
 
2012-08-17 02:25:03 PM  

TheBeastOfYuccaFlats: thomps: they usually mention insurance but aren't exactly beating me over the head with it.

Which is actually ironic, since the AppleCare stuff is one of the most useful extended warranties I've ever bought.


It used to be, when they'd pretty much replace anything for any reason. Now, water damage and breakage are specifically excluded, which was the whole reason for getting it on a phone or pad.
 
2012-08-17 02:26:31 PM  

unyon: TheBeastOfYuccaFlats: thomps: they usually mention insurance but aren't exactly beating me over the head with it.

Which is actually ironic, since the AppleCare stuff is one of the most useful extended warranties I've ever bought.

It used to be, when they'd pretty much replace anything for any reason. Now, water damage and breakage are specifically excluded, which was the whole reason for getting it on a phone or pad.


and if you go out on a humid day or have your phone in your bathroom during a shower, it will trigger the water damage indicator.
 
2012-08-17 02:47:55 PM  

unyon: TheBeastOfYuccaFlats: thomps: they usually mention insurance but aren't exactly beating me over the head with it.

Which is actually ironic, since the AppleCare stuff is one of the most useful extended warranties I've ever bought.

It used to be, when they'd pretty much replace anything for any reason. Now, water damage and breakage are specifically excluded, which was the whole reason for getting it on a phone or pad.


Breakage is not excluded for the iPhone, I know that for a fact. It's a selling point of AppleCare for them now.

The water damage, I can buy, honestly. I have so many employees who deliberately douse their mobile devices in order to get new ones that it's probably an even more pressing concern for Apple.

/the Dell complete care warranty is void if they see any tool marks, incidentally
//it's up to them whether or not they care in any given incident
 
2012-08-17 02:59:59 PM  
Walking by the Apple store in the mall scares me.

1. Apple is like a cult to me
2. The stores are packed like sardines
3. The color-coded t-shirt thing is both confusing and strange

"Sir, can you help me...."
"DON'T TALK TO ME! I'M AN ORANGE SHIRT! YOU WANT THE BLUE SHIRTS!"
"AHHHHHHHHHH"

4. Genius Bar. Negro please.
 
2012-08-17 03:48:22 PM  
FTA: "Our employees are our most important asset"

Until right after Christmas...
 
2012-08-17 03:51:08 PM  

spman: I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.


They overbook the service techs because half the people never show up at their appointed time, and then they overbook them some more because people just walk in the store and say "can i get help right now?".

/brother was a tech there
//quit because it's a goddamned nightmare of improper management and ridiculous daily quotas
 
2012-08-17 03:51:23 PM  
I find it refreshing that the company's response here is, "we're ignoring his stupidity... and we hope you do the same."

FWIW: not an Apple fanboy, but think their model of retail sales (B&M) should be followed by more companies. I've yet to have a bad experience or feel as though I've wasted my time trying to find assistance/product or information. No hard sells, and very friendly.

/give credit where it's due
 
2012-08-17 03:52:41 PM  
A lot of the guys who are there are just trying to pick up chicks...

i54.tinypic.com
 
2012-08-17 04:04:04 PM  

Walker: Walking by the Apple store in the mall scares me.

1. Apple is like a cult to me
2. The stores are packed like sardines
3. The color-coded t-shirt thing is both confusing and strange

"Sir, can you help me...."
"DON'T TALK TO ME! I'M AN ORANGE SHIRT! YOU WANT THE BLUE SHIRTS!"
"AHHHHHHHHHH"

4. Genius Bar. Negro please.


so you have never been in a store and you dont own an iphone/pad/mac ?

I HATE APPLE as much as the rest of them. but
when my 300yo nokia died, I broke down and bought a 3s. Mostly because the android was still in the dark ages (3 years ago??? wtf)

and you know what, your complaints are retarded.
I walked in, stood inline, bought my new phone, they transferred everything, tada, new phone works.
The one time I had a problem, I went in, stood inline, tada, they fixed it.

try that with any other phone/carrier. period.
 
2012-08-17 04:11:13 PM  

TheBeastOfYuccaFlats: The water damage, I can buy, honestly. I have so many employees who deliberately douse their mobile devices in order to get new ones that it's probably an even more pressing concern for Apple.

/the Dell complete care warranty is void if they see any tool marks, incidentally
//it's up to them whether or not they care in any given incident


My mom has been a long term Apple product purchaser. She's loved their iPod mini/Nano for her marathon running. She bought one of the recent models (that only has a screen). After about 2-weeks, it started having problems, in terms of one of the headphones shorting out. She brought it into the Apple store, only to be told to schedule a session with a 'genius.' She came back a couple days later, during her appointment, and was told they wouldn't cover it, as the device had water damage. Since she only uses it while running, and hadn't run in the rain, they said that it must have been sweat that dripped down the cord and into the up turned headphone jack. They offered to sell her a new unit, which she declined. I gave her my 1st gen nano to use.

/a couple weeks later, it was recalled for explosion danger.
//on the commercial side, no warranty is better than Dell's Pro support
///4-hour on site replacement, 24/7.
 
2012-08-17 04:21:02 PM  

MrSteve007: //on the commercial side, no warranty is better than Dell's Pro support
///4-hour on site replacement, 24/7.


On the Enterprise side, sure. But I get all my parts WPD so it's neither here nor there.

Consumer side, it depends on what techs you get.

MrSteve007: My mom has been a long term Apple product purchaser. She's loved their iPod mini/Nano for her marathon running. She bought one of the recent models (that only has a screen). After about 2-weeks, it started having problems, in terms of one of the headphones shorting out. She brought it into the Apple store, only to be told to schedule a session with a 'genius.' She came back a couple days later, during her appointment, and was told they wouldn't cover it, as the device had water damage. Since she only uses it while running, and hadn't run in the rain, they said that it must have been sweat that dripped down the cord and into the up turned headphone jack. They offered to sell her a new unit, which she declined. I gave her my 1st gen nano to use.


I hear variants on this all the time in all sorts of devices. When I look at it long enough, I can tell that the person is fibbing to me that "they didn't do anything" or "nothing happened". I'm not saying your mother is a liar, but, rather, you can't be with her 24/7 and so you can't know that she's not lying by omission (or hell, she put it down in water on the counter, didn't notice, and left it there for a bit).

To counter your anecdote, I've already read one where someone did drop their 4s into a puddle, but it *didn't* set off the water sensors and they had it replaced.
 
2012-08-17 04:27:45 PM  
I was absolutely astounded by the level of service I received the few times I've been in an Apple Store. Quick, competent, unobtrusive, helpful. Makes me understand how they were so successful.

I can't figure out how someone who supposedly understands retail would be so clueless about the importance of back-to-school customer service time. Even if you thought you'd need to reduce some staff, it's worth waiting until after the back-to-school rush just because the impression you make there carries over directly to Christmas sales in a few months. Especially with parents/kids - the parents who are remotely smart will notice what other things are out there and will be getting all kinds of ideas for follow-up purchases for the all-important Christmas holiday. You cut staff AFTER the surge, not before.

Coffee is for closers. This dumbass from eat-a-bag-of-Dixons doesn't get to have any coffee.
 
2012-08-17 04:34:07 PM  

spman: Ever go into an Apple Store?


Nope.
 
2012-08-17 04:36:20 PM  
I have only had positive experiences at the Apple Store in the metro Detroit area.

I had an iPad under warranty with a wonky display. The entire process: (1) make an appointment online; (2) show up and get triaged where one employee took my name, told me where to wait, and asked me what was wrong; (3) another employee looked at my device; and (4) a third employee showed up with a replacement iPad and had me hit reset on my old one before taking it. Ten minutes, replacement iPad, and it was so painless that I felt like I got away with something when I left the store.

The retail experience is different. Unlike other electronic stores, the queues are hidden. They don't use people corrals to keep the customers queued up. There are no cash register lines. The receipt printers are under the display table, and all employees use iPads or iPhones to move the retail process along, making it feel coherent. It felt new and easy compared to the usual world of fighting with customer service reps or standing in queues before handing over my money or get service. I found the process quite graceful and non-DMV like compared to other retail outlets. 

Apple Stores are the most profitable retail outlets. It's a shame that someone from big box notoriety wants to turn them into Circuit City by messing with staffing.
 
2012-08-17 04:50:21 PM  
I wanted to hate on Apple too, but my recent experience purchasing 2 iPads in one of their retail locations has made me a supporter. Despite the fact that there was some camp thing going in and the place was full of children, my purchasing was fast, hassle free, and the woman who helped me was informative and friendly.

If only all retail experiences were as pleasant. It has actually encouraged me to look at their laptops for my next computer purchase...
 
2012-08-17 04:55:13 PM  
Apple store experiences have been on the whole pretty good: in and out in less than five minutes. I do like the combination of relief and condescension when they start to explain if I "know about how to set puny iPad" when I whip out my phone and say "Yeah, I'm cool."

The one thing I don't like is trying to buy stuff with the apple store app. You can only use it for peripherals, nothing with a serial code. WTF Apple, I buy your products from you... Your MAIN products. I'm not going to buy your generic external HD that's 100 bucks more than online.
 
2012-08-17 05:02:42 PM  

TheBeastOfYuccaFlats: I hear variants on this all the time in all sorts of devices. When I look at it long enough, I can tell that the person is fibbing to me that "they didn't do anything" or "nothing happened". I'm not saying your mother is a liar, but, rather, you can't be with her 24/7 and so you can't know that she's not lying by omission (or hell, she put it down in water on the counter, didn't notice, and left it there for a bit).


Believe what you want. She's been using the iPod nanos for nearly 5 years now, without a single problem (she also has an iPhone 4, with the patented 'you're holding it wrong' cover). She gets the new one and it breaks in less than a month and she gets jerked around by their half assed customer service.

Anecdote or not, the linked article and admission of their corporate management is undeniable proof that Apple, as of late, has been putting an emphasis on profit over customer service.
 
2012-08-17 05:14:12 PM  
Don't try to shop at the Fifth Avenue Apple Store in NYC between 7AM and 10PM. It's always packed wall-to-wall with people, and even if you know what you want to purchase you won't be able to get a blueshirt's attention because they're too busy giving sales pitches to midwestern tourists who have no intention of buying anything while they're there.

Plus the lines around the corner every time a new shiny thing is launched.
 
2012-08-17 05:18:16 PM  
At the Apple Store in Metrotown (near Vancouver, BC), there's about 40 employees in a 2000 square foot store. It's kinda freaky. Most of the time, the employees outnumber the customers.

Walked in once wearing a jacket with a Microsoft logo, was asked to leave.

/Not really, but I did get some funny looks.
 
2012-08-17 05:35:08 PM  
It's worth noting that the staffing cuts were not made at Apple stores that share a shopping center with a Microsoft store
 
2012-08-17 05:48:32 PM  
This would make an absolute mess of their stores. So fire the new guy. Jobs would have, probably about 5ns after only hearing the idea, and he would have been right to do it.
 
2012-08-17 06:09:17 PM  

Nexzus: At the Apple Store in Metrotown (near Vancouver, BC), there's about 40 employees in a 2000 square foot store. It's kinda freaky. Most of the time, the employees outnumber the customers.

Walked in once wearing a jacket with a Microsoft logo, was asked to leave.

/Not really, but I did get some funny looks.


I have decided I would like to go into the Pacific Center location in a penguin suit.
 
2012-08-17 07:05:08 PM  

poot_rootbeer: Don't try to shop at the Fifth Avenue Apple Store in NYC between 7AM and 10PM. It's always packed wall-to-wall with people, and even if you know what you want to purchase you won't be able to get a blueshirt's attention because they're too busy giving sales pitches to midwestern tourists who have no intention of buying anything while they're there.

Plus the lines around the corner every time a new shiny thing is launched.


I'll admit to going to that store when I visited NYC. We took the shiny elevator down, took one look at the huge crowds, and took the elevator right back up to the street.

The store at Grand Central Station, on the other hand, is awesome.
 
2012-08-17 07:08:17 PM  
wow i've always had the exact opposite experience. i walk in, someone greets me and directs me to whatever shiny piece of plastic i want. they stand there while i pick out the one i want and then ring me up using their iphone. i'm usually in and out there before i would even have found that same shiny piece of plastic at a best buy. i will admit though that this is an anecdote pulled from a really small sample size

My same experience. As a goof I've lined up on days when they were releasing iPads and iPhones. Very efficient system, personnel, friendly service.
 
2012-08-17 07:37:27 PM  
Last time I was in an Apple Store it was packed with mall rats playing with the computers and iPads with no intent of buying one. After hitting a button to summon an Apple employee, the guy was completely unenthusiastic about it. I had to lead him through the selling points I wanted to discuss before buying, and he didn't answer them very well. Unless I really really need it right away or want to inspect it before buying, I'll buy online next time.
 
2012-08-17 07:52:20 PM  

Nexzus: At the Apple Store in Metrotown (near Vancouver, BC), there's about 40 employees in a 2000 square foot store. It's kinda freaky. Most of the time, the employees outnumber the customers.

Walked in once wearing a jacket with a Microsoft logo, was asked to leave.

/Not really, but I did get some funny looks.


My god I hate customer service in electronic stores. I know they are just doing what probably 60% of people want, but if I want you, I will locate you. Just make yourself identifiable/locatable. Set up a desk and lurk there, or something. Do not come up and start rabbiting on to me. I have earphones in. I have no interest in speaking to you. I like browsing electronics I have no intention of buying and fortunately I have my own eyes with which I can achieve this task.

Hate Apple stores for this reason. I do not want to engage with you, blueshirts, and frankly it creeps me out having five of you circling me like freaking sharks.

/Yeah, I know they would probably get in trouble if a manager thought they had ignored a customer
//Working in customer service sucks
 
2012-08-17 08:10:06 PM  

MrSteve007: //on the commercial side, no warranty is better than Dell's Pro support
///4-hour on site replacement, 24/7.


As someone who deals with Dell Warranty for Commercial Mission Critical systems I have 2 words for you.

Bull shiat.

It takes an hour on the phone, including two transfers to get *a* part sent, and usually, it's not the part you need.

I work in Television. We had a Hard Drive die on an On-Air system, as in playing video to the customers. Before they would send out a replacement drive they made me update Firmware and Software on the system, despite me telling them, repeatedly, that we're running custom, in house-created Software that may break when we update either. Didn't matter. They wouldn't send me a a Drive.

So I updated the Firmware and SW, and the Drive was still broken.

So they send me a FARKING ROM BATTERY.

I replaced that, and the Hard Drive, surprise surprise, was still broken.

34 hours after I reported a bad drive they FINALLY agreed to send me one.

Installed the Drive then then have to Back-Rev the software to meet house compliance.

I wish I could say this was a one-time problem, but it's not. I'd estimate 75% of the time I call they make me jump through these kind of hoops.

I've taken to starting my phone calls with Dell with "Hi, can I speak with your supervisor please?"
 
2012-08-17 08:45:39 PM  

TheBeastOfYuccaFlats: pudding7: spman: Honestly, you won't even notice the difference. Ever go into an Apple Store? Every time I go in, there's always a dozen employees standing around, but out of that dozen only 2 are assigned to actually assist customers, and the other 10 can't or won't help you with anything other than to tell you what line to stand in.

I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.

First time I ever went in one was to buy a charger for my wife's iPad. I found it on the wall, and then spent 5 minutes trying to figure out where to pay. Finally I asked someone where I go to pay for this, and I swear to God, she looked at me like I was from outer space. fark you, biatch. I don't know how your little cult/store works.

You spend a lot of time in your life being angry about things, don't you.


No, he's not angry. He's just experiencing something that only Mac retards, like yourself, seem to understand. It's like some sort of hipster/retard communication thing,
 
2012-08-17 10:34:39 PM  

Malacon: MrSteve007: //on the commercial side, no warranty is better than Dell's Pro support
///4-hour on site replacement, 24/7.

As someone who deals with Dell Warranty for Commercial Mission Critical systems I have 2 words for you.

Bull shiat.

It takes an hour on the phone, including two transfers to get *a* part sent, and usually, it's not the part you need.

I work in Television. We had a Hard Drive die on an On-Air system, as in playing video to the customers. Before they would send out a replacement drive they made me update Firmware and Software on the system, despite me telling them, repeatedly, that we're running custom, in house-created Software that may break when we update either. Didn't matter. They wouldn't send me a a Drive.

So I updated the Firmware and SW, and the Drive was still broken.

So they send me a FARKING ROM BATTERY.

I replaced that, and the Hard Drive, surprise surprise, was still broken.

34 hours after I reported a bad drive they FINALLY agreed to send me one.

Installed the Drive then then have to Back-Rev the software to meet house compliance.

I wish I could say this was a one-time problem, but it's not. I'd estimate 75% of the time I call they make me jump through these kind of hoops.

I've taken to starting my phone calls with Dell with "Hi, can I speak with your supervisor please?"


Considering your salary, wouldn't it have been cheaper from a cost standpoint to send you down to Best Buy to buy a new drive off the shelf. Yes, you paid for support but if it that terrible it seems like you are stepping over dollars to pick up dimes Farking around with them.
 
2012-08-17 11:54:28 PM  

spman: I hate going to the Apple Store, they're always too crowded, poorly laid out, and full of wannabe hipster employees that always want to talk down to you like you're an idiot. I can't think of a single time when I've ever had to go to one that didn't require waiting at least 45 minutes for service, and that's WITH an appointment.


I walked into mine. I was greeted by a rep and said I want to buy one of those. Pointed to an iMac. Five minutes later I was with a sales person. I didn't want to deal with upgrading the RAM myself so I told him exactly what I wanted. 15 minutes later I was headed to my truck with it. 

But then I service my own Macs. I just buy stuff there sometimes.
 
2012-08-17 11:56:11 PM  

pudding7: I don't know how your little cult/store works.


Key point. Grab something off the shelf and tell a blue shirt I want to pay for this. Done deal.

It's not that hard to figure out.
 
2012-08-17 11:57:43 PM  

Pocket Ninja: I've never been in an Apple Store. Do they really ring you up on their iPhones?

Because I barely tolerate that at small venue shows as it is.


They actually use iPods.
 
2012-08-18 02:55:45 AM  

thomps: Pocket Ninja: I'm going to go out on a limb here and guess that I was wrong in initially guessing that a "dongle" is some variant of a dildo.

i mean, pretty much any solid object within certain size constraints is some variant of a dildo, so you're not wrong.


memedepot.com
 
2012-08-18 07:41:18 AM  

ThatGuyGreg: I know the Apple store near me could stand to lose half their staff... every time I go by, the store is packed, but the front is a pile of bright blue shirts talking to each other and hanging out as greeters or some damn thing.


Same way with the one near me in delaware. At first I thought they were having a team / cult meeting. Nope, they just seem to always have 50 blue shirts working at the same time.
 
2012-08-18 09:15:19 AM  

Pocket Ninja: I've never been in an Apple Store. Do they really ring you up on their iPhones?

Because I barely tolerate that at small venue shows as it is.


Is this a properly backwards method of processing transactions?

upload.wikimedia.org

Or perhaps your luddite ass would prefer this?

upload.wikimedia.org
 
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