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(CBC)   United Airlines loses 10-year old girl flying to summer camp. Airline representative to little girl: "we can't help you" ... Airline representative to parents: "Sorry, my shift is ending". Anger ensues   (cbc.ca ) divider line
    More: Fail, Chicago's O'Hare, O'Hare, Traverse City, customer service representative, airlines  
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18047 clicks; posted to Main » on 14 Aug 2012 at 4:19 PM (4 years ago)   |   Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Funniest)
View Voting Results: Smartest and Funniest

2012-08-14 04:27:55 PM  
7 votes:
Try baggage claim.

www.michaelbales.com
2012-08-14 04:31:10 PM  
4 votes:

scottydoesntknow: I flew when I was 9 to Chicago from Houston and it was awesome, even got to go in the pilot's cabin and got some of those pin-on wings. Nowadays, no way in hell.


Me too, back in the 70's they let me peek in the cockpit and get wings (I liked movies about gladiators).
It was with a heavy heart that I had to tell my daughter on her first flight that she wouldn't get to do that cool stuff nowadays.

Then, since we were the last folks off the jet, they told her to come on up and sit in the pilot's seat, grab the yoke, put on a headset and and talk on the intercom.

Thanks a lot for making me look like a dick, cool airline crew.
2012-08-14 04:43:13 PM  
3 votes:
"When local news in San Francisco took an interest in the Klebahn's story in August, the airline responded. "

Coincidence! They were ALWAYS going to give this matter the highest priority. The media intervention more than likely SLOWED the process, due to having to involve media representatives!


"And on Aug. 13, company officials released a statement saying they had apologized to the family and are "reviewing the matter."

PROBLEM SOLVED! Internal reviews are always the best solution!
2012-08-14 04:34:50 PM  
3 votes:
i483.photobucket.com

/butthurt
2012-08-14 04:33:09 PM  
3 votes:
The kid couldn't know her connecting flight number and look at the screen to see what gate it was departing from and go to that gate?

Was this a camp for "special" kids?
2012-08-14 06:16:41 PM  
2 votes:

moonage daydream: Nightshade50: Parents to airline: Lawsuit

I know it would of crossed my mind if I was a parent.

Would of, huh?


Yes. In his mind of wood.
2012-08-14 05:01:34 PM  
2 votes:

Kaka: Unaccompanied miners break my freaking heart every time I see one.

He's all alone :(
img163.imageshack.us
2012-08-14 04:36:46 PM  
2 votes:

scottydoesntknow: xanadian: scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.

I used to fly cross-country by myself (with greeters at each stop, of course) at age 8 to go visit my dad. It never bothered me in one bit. Yeah, airline employees back then seemed to care more.

Yea I should've included the "now" part at the end of that first sentence. I flew when I was 9 to Chicago from Houston and it was awesome, even got to go in the pilot's cabin and got some of those pin-on wings. Nowadays, no way in hell.


Do you like movies about gladiators?
2012-08-14 04:31:32 PM  
2 votes:
The airline rep.
2.bp.blogspot.com
2012-08-14 04:30:29 PM  
2 votes:

cman: You wanted union rules, you got union rules.


Deal with it


This is why I only fly on nonunion Delta and never on union Southwest. The difference in quality service is obvious.
2012-08-14 04:28:52 PM  
2 votes:
Hang everybody at United that had anything to do with it. Start with the CEO and go down to the janitor that cleans the toilets if you have to.
2012-08-14 04:25:59 PM  
2 votes:
United wrecks guitars, so I can only imagine what they'd do to a little girl.
2012-08-14 01:44:41 PM  
2 votes:
Excuse me, but do you by any chance have a 10 year old girl in your lost and found box?
2012-08-14 05:44:18 PM  
1 vote:

Burning_Monk: Cheron: I suppose you could just call Chicago police and report a missing child.

Better yet, claim the airline KIDNAPPED!!! their child.


Just call up Liam Neeson and tell him the girl was TAKEN. I hear he has a particular set of skills that applies to the situation.

/I don't know who you are, but I will find you, and I will speak to you in a threatening manner.
2012-08-14 05:15:45 PM  
1 vote:

Inflatable Rhetoric: Barbecue Bob: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.

It's lose luggage. They don't loose it, they lose it.
It's only 4 letters.


Maybe they let it out to run around. You know, give it a little taste of freedom.
2012-08-14 05:15:23 PM  
1 vote:
Back in the 80s my mom and I took a cross country flight -- I was maybe 8 at the time. She and I sat next to each other the whole way, played card games, etc. The flight attendants were super nice to me -- gave me a set of plastic pilot's wings, gave me a tour of the cockpit during the flight (a pre-9/11 world) and I got to meet the pilots. My mom and I thought it was great that they were being so cool to me.

When we landed, the flight attendants came to "get me." My mom explained we were flying together -- that she was my mom. Like "Do you think I'm the nicest lady in the world, playing cards with a strange kid for five hours?" The flight attendants freaked the fark out. Apparently they knew there was a kid flying alone on the flight, and they thought I was that kid. So some poor little kid was on a flight full of strangers, and by that time probably wandering around the terminal.

So based on this article and my 25 year-old anecdote, this shiat happens all the time.

/csb
2012-08-14 05:07:40 PM  
1 vote:

pippi longstocking: If you can afford to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it.


The camp was probably Interlochen Arts Camp. It's pretty much one of a kind. It's intensive, lasts several weeks (or the whole summer), and attracts high level faculty from around the nation. It's not a summer camp put on by your local directional university where it's a week long and all of your counselors are 20 year old college kids. For some parents, it's important-even if it represents major financial sacrifice. After paying for it, they might not have been able to afford two more round trip tickets for an adult (take the kid to Michigan, go home. Go to Michigan in 5 weeks, pick up kid.). It's not unreasonable to expect that, if you pay for unaccompanied minor service, that you actually get...well...service. That's what it's there for.
2012-08-14 04:39:30 PM  
1 vote:
Well, with the proceeds from the lawsuit, the kid will be able fly to summer camp on a private jet next year.
2012-08-14 04:37:12 PM  
1 vote:

blatz514: I've only connected through O'hare once. I know we're ripping the airline here, but O'hare's customer service sucks balls too.

"We can't find your ticket." "Go stand in the back of that line and wait 'till we figure it out."


To be fair, the entire airport is a shiatshow. Especially terminal 5.
2012-08-14 04:35:32 PM  
1 vote:

cman: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

It is a service offered by the airlines. Airline staff are supposed to be watching the children.


Actually not in this case. They outsourced their babysitting to a third-party company, who called in sick and made United cancel their dinner plans.
2012-08-14 04:33:33 PM  
1 vote:

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


It is a service offered by the airlines. Airline staff are supposed to be watching the children.
2012-08-14 04:33:04 PM  
1 vote:
United was paid to provide a pretty important child welfare service that they failed to perform. Shouldn't this be a straight up lawsuit for child endangerment?
2012-08-14 04:31:19 PM  
1 vote:
As someone who was "lost" in an airport once as an 8yr old, i'm getting a kick out of this. Beilng locked in a deserted side office for 6 hours without food, water, bathroom, or outside contact/checkup of any kind, was not very much fun...
Ahh, the days when we all said "oops, that sucked" instead of sueing for millions....
2012-08-14 04:26:09 PM  
1 vote:
Anger ensues? I don't see why. Can someone explain it for me?
2012-08-14 03:19:49 PM  
1 vote:

cman: You wanted union rules, you got union rules.


Deal with it


Yeah, this really needed politics dumped into it. Good job, you shiat in the pool!
2012-08-14 03:09:59 PM  
1 vote:

scottydoesntknow: I barely trust these farkers to get my luggage to the same place...


That's the exact reason I never pack my travel-porn in my checked luggage.
2012-08-14 02:14:41 PM  
1 vote:
At one time there was a good airline known as Continental Airlines. They had respectable customer service and helpful employees.

Then they were eaten by a troll known as United airlines. Now all we have is a fat, lazy troll.
2012-08-14 01:50:01 PM  
1 vote:
There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.
 
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