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(CBC)   United Airlines loses 10-year old girl flying to summer camp. Airline representative to little girl: "we can't help you" ... Airline representative to parents: "Sorry, my shift is ending". Anger ensues   (cbc.ca) divider line 49
    More: Fail, Chicago's O'Hare, O'Hare, Traverse City, customer service representative, airlines  
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18039 clicks; posted to Main » on 14 Aug 2012 at 4:19 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



Voting Results (Smartest)
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Archived thread
2012-08-14 04:10:08 PM  
8 votes:

WhyteRaven74: cman: You wanted union rules, you got union rules.

Yes lets blame everything bad on unions and not companies who treat customer service as annoyance.


I guess that is getting to the "culture" of the company. Because, in this case, we have a very specific thing as far as "why" she wasn't picked up ("Uh, I forgot")..... then, you have the customer service people who didn't seem to give enough care to the fact that they were put in "charge" of a 10 year old, and apparently she wasn't where she was supposed to be.

Any one of those people acting that way could be chalked up to "that person had a bad day, is a dick, etc"... multiple people acting in this way though shows some sort of company policy of "cannot deviate" from the rules.... ie, the person who says "My shift is ending" to the person pleading to know where their daughter is... is that just being a dick, or is it because there are some sort of draconian strict policies of how/when you can do your job. The guy who forgot, who knows, and it appears isn't really a direct employee of the airline. In any case, it comes down to a large group of people who don't have enough pride in their company/jobs to give a shiat. Is that bad company hiring practices, or a bad environment grooming the employees that way?
2012-08-14 01:50:01 PM  
8 votes:
There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.
2012-08-14 02:14:41 PM  
6 votes:
At one time there was a good airline known as Continental Airlines. They had respectable customer service and helpful employees.

Then they were eaten by a troll known as United airlines. Now all we have is a fat, lazy troll.
2012-08-14 02:49:17 PM  
5 votes:
She told him the "unaccompanied minor service" in Chicago "forgot to show up" to transfer Phoebe to the next flight.

This moment right here? After this moment, I don't think any parent could be held responsible for his/her actions.

/you had ONE JOB
2012-08-14 02:26:55 PM  
5 votes:
She asked three times to use a phone and they told her to wait.
Phoebe then missed her flight and informed a United employee and asked them to make sure the camp in Michigan knew she was late. She was told United would "take care of it."


Phoebe sounds more mature at 10 than the United employees. But yeah, never send your kid off alone on a plane without a cell phone to keep you updated at every stop. She could end up anywhere and United are a bunch of farktards.
2012-08-14 02:25:50 PM  
4 votes:
You wanted union rules, you got union rules.


Deal with it
2012-08-14 04:33:04 PM  
3 votes:
United was paid to provide a pretty important child welfare service that they failed to perform. Shouldn't this be a straight up lawsuit for child endangerment?
2012-08-14 04:29:28 PM  
3 votes:

pippi longstocking: If you can afford use frequent flyer miles to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it are a cheapass and probably a bad parent.

2012-08-14 04:28:16 PM  
3 votes:

cman: You wanted union rules, you got union rules.


Deal with it


In case you haven't read an newspaper since 1985, Airline unions have been effectively neutered over the last 25 years. So, good call.
2012-08-14 04:27:45 PM  
3 votes:
If you can afford to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it.
2012-08-14 04:24:53 PM  
3 votes:

Cheron: I suppose you could just call Chicago police and report a missing child a case of willful child endangerment.


Also, no Home Alone pictures yet?
2012-08-14 03:36:08 PM  
3 votes:

cman: You wanted union rules, you got union rules.


Yes lets blame everything bad on unions and not companies who treat customer service as annoyance.
2012-08-14 02:12:03 PM  
3 votes:

scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.


Basically this.

I don't care how great that summer camp is, she isn't going by herself to some summer camp across the country until at least H.S.
2012-08-14 06:36:15 PM  
2 votes:

dletter: WhyteRaven74: cman: You wanted union rules, you got union rules.

Yes lets blame everything bad on unions and not companies who treat customer service as annoyance.

I guess that is getting to the "culture" of the company.


Yes, a culture that outsources everything it can, pays minimum wage, and runs people on insane shift schedules that require some of them to live in RV's in the airport parking lots.
-THAT- leads to a lot of highly skilled and motivated workers, doesn't it? But lets blame it on unions.
2012-08-14 04:45:43 PM  
2 votes:

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


Awesome ones? Non helicoptery ones? Sent our kids multiple times, they had a blast, knew what to do and how to change planes; it was an adventure. No fun having your boat anchor parents tagging along. Your kids will grow up if you let them. At the time, we paid the fee, and it was actually required for under 13 as I recall.
2012-08-14 04:36:50 PM  
2 votes:

cman: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

It is a service offered by the airlines. Airline staff are supposed to be watching the children.


Granted, but, as stated... we can hardly trust the airlines with our luggage. But, there are probably sometimes legit reasons for emergency purposes to get your kid across the country by themselves. But, if you are from San Francisco, I can't imagine what the hell that summer camp in Traverse City, MI had that is so awesome you had to fly your kid out to it by themselves for it.
2012-08-14 04:36:05 PM  
2 votes:
Parents to airline: Lawsuit

I know it would of crossed my mind if I was a parent.
2012-08-14 04:33:28 PM  
2 votes:

minoridiot: At one time there was a good airline known as Continental Airlines. They had respectable customer service and helpful employees.

Then they were eaten by a troll known as United airlines. Now all we have is a fat, lazy troll.


Yep, up until 3 years ago they still gave meals to economy for free. Then they realized service doesn't matter, only fares, because people are stupid and will continue to fly no matter how they're treated, as long as it's "cheap"
2012-08-14 04:32:44 PM  
2 votes:
FTFA:
In speaking with their daughter, the Klebahns discovered:

When Phoebe landed, no one was there to get her.
The attendants told their daughter they could not help her and to wait.
She asked three times to use a phone and they told her to wait.
Phoebe then missed her flight and informed a United employee and asked them to make sure the camp in Michigan knew she was late. She was told United would "take care of it."

While I agree United farked up big time and then did as little as possible to try to make it right (which considering what could have happened to the 10 year old in a big city airport while alone, there probably isn't anything they could do to make it up.); why didn't her parents equip her with a cell phone. I am not a parent but considering you can get a rechargable phone for $20, I would be darned if my kid would be going on a trip like that without one. It probably would have resolved the missing kid proble a lot quiker too. Just my opinion.
2012-08-14 04:31:48 PM  
2 votes:
What parent in their right mind lets a 10 year old fly unattended across the country?
2012-08-14 04:31:19 PM  
2 votes:
The day I trust an airline to take care of my child is the day I am committed to a loony ward.

That said,the airline deserves and should pay a little bit for this one. She was four hours late...at 50 bucks and hour...200 dollars to the plaintiffs please.
2012-08-14 04:30:29 PM  
2 votes:

cman: You wanted union rules, you got union rules.


Deal with it


This is why I only fly on nonunion Delta and never on union Southwest. The difference in quality service is obvious.
2012-08-14 04:30:23 PM  
2 votes:
The problem I have with this is that they are spending way too much money on the little rugrat's personal vacation. You've got to be pretty picky that summer camps closer to home simply aren't good enough.
2012-08-14 04:28:52 PM  
2 votes:
Hang everybody at United that had anything to do with it. Start with the CEO and go down to the janitor that cleans the toilets if you have to.
2012-08-14 04:25:59 PM  
2 votes:
United wrecks guitars, so I can only imagine what they'd do to a little girl.
2012-08-14 09:24:09 PM  
1 votes:

Warlordtrooper: There is a huge difference between helicopter parenting and letting your kids go half way across the country unsupervised. Letting a 10 year old ride their bike near busy streets is one thing. Letting them fly across country alone is bad parenting.


Not really, they're actually in more danger on the bike.
2012-08-14 06:41:41 PM  
1 votes:

CliChe Guevara: scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone.

I don't let my son fly alone at that age either, first because he isn't certified, but secondly I don't think he is capable of handing tricky landings or keeping a cool head at the controls in an emergency. By the time he is 16 I damn well expect he will be.

I certainly let him ride on a damn commercial jet though.

If you don't feel your 10 year old can, then you need to possibly reevaluate your parenting. Kids at 10 many places are responsibly doing a hell of a lot of things daily that you probably are afraid to even do yourself.


This. Hell, back when I was 10 years old I remember getting on my bike and riding all the way over to my friend's house across town, totally without any parental involvement at all! What shiatty parents I must have had.

Farkers are the first to call out stupid helicopter parenting but then are the first to turn around and advocate for exactly the same thing. Fark, Where Parents Are Always WrongTM
2012-08-14 06:33:11 PM  
1 votes:

scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone.


I don't let my son fly alone at that age either, first because he isn't certified, but secondly I don't think he is capable of handing tricky landings or keeping a cool head at the controls in an emergency. By the time he is 16 I damn well expect he will be.

I certainly let him ride on a damn commercial jet though.

If you don't feel your 10 year old can, then you need to possibly reevaluate your parenting. Kids at 10 many places are responsibly doing a hell of a lot of things daily that you probably are afraid to even do yourself.
2012-08-14 05:42:39 PM  
1 votes:
The hilarious problem here is that some airlines require MANDATORY fees for an airline escort for an unaccompanied minor.

A "minor" means a lot of things. Some kids, at say 15, are skilled travelers comfortable with making connecting flights and all- and don't care to be babysat by an airline employee. They'll walk away from their minder when told to stay somewhere, or avoid meeting them entirely.

This is a curious legal thing, too. Parents can contract out someone to take in loco parentis authority, where a third party assumes quasi-parental rights. And handing over that right is inherently part of sending them to school, your teacher can tell them where to be and what to do. But a corporation? As a requirement of using the airline? Mmmm... whether we're talking law or "common sense", this is strange.

Airline employees sent to do this know the problem, so does management. So when they can't find a kid, it's not an inherent emergency and they don't have any real authority over the minor anyways, and they may just give up. Consequently, the entire institution is somewhat meaningless, as there won't be a strong response if a child DOES go missing.
2012-08-14 05:34:13 PM  
1 votes:

heavymetal: FTFA:
In speaking with their daughter, the Klebahns discovered:

When Phoebe landed, no one was there to get her.
The attendants told their daughter they could not help her and to wait.
She asked three times to use a phone and they told her to wait.Phoebe then missed her flight and informed a United employee and asked them to make sure the camp in Michigan knew she was late. She was told United would "take care of it."


Kidnapping charge, anyone?
2012-08-14 05:08:38 PM  
1 votes:

Barbecue Bob: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.


It's lose luggage. They don't loose it, they lose it.
It's only 4 letters.
2012-08-14 05:07:40 PM  
1 votes:

pippi longstocking: If you can afford to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it.


The camp was probably Interlochen Arts Camp. It's pretty much one of a kind. It's intensive, lasts several weeks (or the whole summer), and attracts high level faculty from around the nation. It's not a summer camp put on by your local directional university where it's a week long and all of your counselors are 20 year old college kids. For some parents, it's important-even if it represents major financial sacrifice. After paying for it, they might not have been able to afford two more round trip tickets for an adult (take the kid to Michigan, go home. Go to Michigan in 5 weeks, pick up kid.). It's not unreasonable to expect that, if you pay for unaccompanied minor service, that you actually get...well...service. That's what it's there for.
2012-08-14 04:42:31 PM  
1 votes:

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.
2012-08-14 04:39:43 PM  
1 votes:

Cheron: I suppose you could just call Chicago police and report a missing child.


Better yet, claim the airline KIDNAPPED!!! their child.
2012-08-14 04:38:38 PM  
1 votes:

Fish in a Barrel: FrancoFile: pippi longstocking: If you can afford use frequent flyer miles to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it are a cheapass and probably a bad parent.

I don't understand this. If you have them, why wouldn't you use them? Is the seat somehow tainted because it was paid for with miles instead of money?


Because you're using something you most likely got for flying a farkwad of miles for business, aka you're not home much, ergo you want to kick the rugrat out of the house whenever you are home.

/only partially a troll
2012-08-14 04:35:48 PM  
1 votes:
Well, next time use an airline-approved travel cage and maybe this sort of thing won't happen.

Kid is old enough to use a cell phone. Should have had one with clear instructions on how to call home at the start/end of every flight and every 10 minutes in between. But I suppose that yes, perhaps the airlines shouldn't be a bunch of farktards. If they're going to offer unattended child service, they should probably not lose the children.
2012-08-14 04:33:33 PM  
1 votes:

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


It is a service offered by the airlines. Airline staff are supposed to be watching the children.
2012-08-14 04:33:09 PM  
1 votes:
The kid couldn't know her connecting flight number and look at the screen to see what gate it was departing from and go to that gate?

Was this a camp for "special" kids?
2012-08-14 04:31:10 PM  
1 votes:

scottydoesntknow: I flew when I was 9 to Chicago from Houston and it was awesome, even got to go in the pilot's cabin and got some of those pin-on wings. Nowadays, no way in hell.


Me too, back in the 70's they let me peek in the cockpit and get wings (I liked movies about gladiators).
It was with a heavy heart that I had to tell my daughter on her first flight that she wouldn't get to do that cool stuff nowadays.

Then, since we were the last folks off the jet, they told her to come on up and sit in the pilot's seat, grab the yoke, put on a headset and and talk on the intercom.

Thanks a lot for making me look like a dick, cool airline crew.
2012-08-14 04:30:29 PM  
1 votes:
I've only connected through O'hare once. I know we're ripping the airline here, but O'hare's customer service sucks balls too.

"We can't find your ticket." "Go stand in the back of that line and wait 'till we figure it out."
2012-08-14 04:30:22 PM  
1 votes:
After re-reading the headline, I have a question: Why does it matter that this kid's parents are together?
2012-08-14 04:28:56 PM  
1 votes:
There's got to be a good chunk of change in a lawsuit. Get some parents on the jury, and they'll give the plaintiffs whatever they ask for.
2012-08-14 04:27:40 PM  
1 votes:

Valiente: United wrecks guitars, so I can only imagine what they'd do to a little girl.


Wrecking little girls? They should just have a seat over there...
2012-08-14 04:27:17 PM  
1 votes:

cman: You wanted union rules, you got union rules.


Deal with it


So...that log in the pool was yours wasn't it?
2012-08-14 03:19:49 PM  
1 votes:

cman: You wanted union rules, you got union rules.


Deal with it


Yeah, this really needed politics dumped into it. Good job, you shiat in the pool!
2012-08-14 03:10:23 PM  
1 votes:

xanadian: scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.

I used to fly cross-country by myself (with greeters at each stop, of course) at age 8 to go visit my dad. It never bothered me in one bit. Yeah, airline employees back then seemed to care more.


Yea I should've included the "now" part at the end of that first sentence. I flew when I was 9 to Chicago from Houston and it was awesome, even got to go in the pilot's cabin and got some of those pin-on wings. Nowadays, no way in hell.
2012-08-14 02:56:07 PM  
1 votes:

scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.


I used to fly cross-country by myself (with greeters at each stop, of course) at age 8 to go visit my dad. It never bothered me in one bit. Yeah, airline employees back then seemed to care more.
2012-08-14 02:45:51 PM  
1 votes:

minoridiot: At one time there was a good airline known as Continental Airlines.


Yeah, unless you're flying overseas. They were f*cking vultures and artificially inflated airfares after wiping out all their competitors in the Central Pacific. Continental/United can go f*ck themselves.
2012-08-14 02:20:19 PM  
1 votes:
I can't remember flying on a bad airline at that age. Of course, I was that age during the late 70's.
 
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