If you can read this, either the style sheet didn't load or you have an older browser that doesn't support style sheets. Try clearing your browser cache and refreshing the page.

(CBC)   United Airlines loses 10-year old girl flying to summer camp. Airline representative to little girl: "we can't help you" ... Airline representative to parents: "Sorry, my shift is ending". Anger ensues   (cbc.ca) divider line 162
    More: Fail, Chicago's O'Hare, O'Hare, Traverse City, customer service representative, airlines  
•       •       •

18034 clicks; posted to Main » on 14 Aug 2012 at 4:19 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



162 Comments   (+0 »)
   
View Voting Results: Smartest and Funniest

Archived thread

First | « | 1 | 2 | 3 | 4 | » | Last | Show all
 
2012-08-15 07:00:25 AM  

Warlordtrooper: There is a huge difference between helicopter parenting and letting your kids go half way across the country unsupervised. Letting a 10 year old ride their bike near busy streets is one thing. Letting them fly across country alone is bad parenting.


It's a shame Fark doesn't allow one to change one's handle otherwise you could go for something more apropos. You know, something like "StupidMotherfarker".
 
2012-08-15 08:26:57 AM  
Sounds par for the course for united. I fly 2-6 times per month and have never had an issue free flight with them. No complaints with most of the others except for alaska. Their seats are too small and the seatbelts barely reach.

/I sound fat
//look it, too
 
2012-08-15 09:23:15 AM  

Warlordtrooper: Persnickety: CliChe Guevara: scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone.

I don't let my son fly alone at that age either, first because he isn't certified, but secondly I don't think he is capable of handing tricky landings or keeping a cool head at the controls in an emergency. By the time he is 16 I damn well expect he will be.

I certainly let him ride on a damn commercial jet though.

If you don't feel your 10 year old can, then you need to possibly reevaluate your parenting. Kids at 10 many places are responsibly doing a hell of a lot of things daily that you probably are afraid to even do yourself.

This. Hell, back when I was 10 years old I remember getting on my bike and riding all the way over to my friend's house across town, totally without any parental involvement at all! What shiatty parents I must have had.

Farkers are the first to call out stupid helicopter parenting but then are the first to turn around and advocate for exactly the same thing. Fark, Where Parents Are Always WrongTM

There is a huge difference between helicopter parenting and letting your kids go half way across the country unsupervised. Letting a 10 year old ride their bike near busy streets is one thing. Letting them fly across country alone is bad parenting.


Who said anything about unsupervised? Airlines have been doing this for decades without serious incident. All across the country, thousands, if not millions of kids walk to school or take public transportation every day. Frankly, your kid is probably safer on an airplane than in a public school. I think Farkers have seen too many Lifetime movies where an evil stranger snatches up kids the second mom's back is turned. Statistically, your child is far more likely to be a victim due to a teacher, coach or family member, but the stranger danger stories are the only ones that bring out the knee-jerk reactions like yours - and in this case the kid was never even in any danger.
 
2012-08-15 10:51:29 AM  
In the 80s my sister and I went alone to India (I was 7 and she was 11). It has nothing to do with bad parenting, especially if you know your children aren't idiots. We were going to spend the summer with our grandmother and cousins. My mom, who works, could not take 3 months off so she had to come later. There was no fanfare or confusion. A stewardess escorted us to the plane and took us to customs when we landed. I don't know why it's so difficult for an adult to keep track of a child for 10 minutes nowadays.
 
2012-08-15 11:09:26 AM  

scottydoesntknow: cman: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

It is a service offered by the airlines. Airline staff are supposed to be watching the children.

Actually not in this case. They outsourced their babysitting to a third-party company, who called in sick and made United cancel their dinner plans.



Funny enough the parents complained about this.

I don't understand the complaints about outsourcing. We had a Republican mayor here trying to fix the school system, and the Democrats ran attack ads saying in a dark and foreboding voice that he "hired a private commercial company to fix Baltimore's school system." That's a bad thing?

The mayor of Baltimore isn't a business process management expert or an education expert, it makes sense to outsource to a company that can locate efficiency and management problems in the business process of the school system--someone whose job it is to figure out why business goals aren't being met, why business functions aren't being performed, and why what's actually happening is costing so damned much money. The school is broken, tell me why and how to fix it. It's supposed to produce educated kids but it just sucks down $13,000 per student per year and produces illiterate drug dealers, while other schools produce educated kids on $5,000 per student per year.

United gets plane tickets sold and schedules plane flights. They're not farking babysitters; it makes sense to outsource your child care services to people who are experts in child care services. Did you know they outsource their airplane engineering and construction to Boeing?

Seriously. We have laws about outsourcing. Specifically, we have laws that say you have to do it. Andrew Carnegie did the vertical integration thing (like buying steel mines, refineries, mills, airplane engineering and construction firms, airports, ticket sales firms, running the scheduling, etc), we banned that. Rockerfeller did the horizontal integration thing (buy the oil refineries to refine your own oil for your planes, and the air ports to land and maintain them; also sell specialty fuels, maintenance services, and runway use to every other airline, since you own all the airports), we banned that too. Why do people whine about how terrible it is that Company X paid Company Y to do something that Company Y can do so much better than Company X? Do we all want to live under the rule of one giant megacorporation?
 
2012-08-15 11:29:46 AM  

zenobia: Also, the person who said she was going off-shift actually did find the child


True, but, at least they painted it as that the dad has to basically guilt her into doing it. Instead of her going "Yes, let me find out where she is" right away.
 
2012-08-15 12:26:37 PM  

bluefoxicy: scottydoesntknow: cman: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

It is a service offered by the airlines. Airline staff are supposed to be watching the children.

Actually not in this case. They outsourced their babysitting to a third-party company, who called in sick and made United cancel their dinner plans.


Funny enough the parents complained about this.

I don't understand the complaints about outsourcing. We had a Republican mayor here trying to fix the school system, and the Democrats ran attack ads saying in a dark and foreboding voice that he "hired a private commercial company to fix Baltimore's school system." That's a bad thing?


I see you've never worked with consulting firms before. Without knowing a thing about the situation let me guess how things will play out: The efficiency experts will do a study and the results will be dire. You are just on the brink of disaster and it's a darn good thing you called when you did! After a couple months of pouring over data/playing golf, the root causes of all your woes will be found to be X, Y and Z. Lucky for you, the consulting firm just so happens to have a program that specifically addresses X, Y and Z - what an amazing coincidence! And pay no mind to the principals and superintendent who think X, Y and Z are just nit-picky side points that don't address the real problems. What do they know? Unfortunately the preliminary study they originally did only uncovered X so you're going to have to fork over a few more bucks for Y and Z. The plan is adopted, the year passes and sure as shiat, everything got better, even the the consultants' handicaps improved a couple points. However, during the year, the experts also uncovered problems A and B. Wouldn't ya know it, they can solve that one too! Lather, rinse, repeat.


The mayor of Baltimore isn't a business process management expert or an education expert, it makes sense to outsource to a company that can locate efficiency and management problems in the business process of the school system--someone whose job it is to figure out why business goals aren't being met, why business functions aren't being performed, and why what's actually happening is costing so damned much money. The school is broken, tell me why and how to fix it. It's supposed to produce educated kids but it just sucks down $13,000 per student per year and produces illiterate drug dealers, while other schools produce educated kids on $5,000 per student per year.

So the problems of inner city schools can be solved by business efficiency experts. This is what conservatives actually believe.


United gets plane tickets sold and schedules plane flights. They're not farking babysitters; it makes sense to outsource your child care services to people who are experts in child care services.

Nope. If they advertise that they offer gate to gate babysitting and happily take your money to do so, I'd say that makes them babysitters. The problem most people have with outsourcing is that more often than not it's not done because the other company is an expert, it's done because the third party is cheap. Or do you really believe that Indians who barely speak English are truly the experts at answering your support questions at 3AM local time for them?
 
2012-08-15 12:52:49 PM  
With the possible exception of Time-Warner Cable, United Airlines has the shiattiest customer service of any large company I've ever dealt with. They managed to lose my luggage not once but twice on the same trip. The second time, we'd arrived at the airport after midnight and all the UA counter staff had gone home -- I and several other passengers (about a third of everyone's luggage had failed to arrive) had to get a janitor to chase down a baggage handler so we could register our complaints. Then I spent about two hours on the phone, first with one of those retarded voice-recognition computer systems that was completely unable to understand my mild Southern accent, and then with some guy in India whose accent *I* could barely understand. Initially they had no record whatsoever of either my name or my claim check number. Then they found it, but they couldn't determine where my luggage was beyond Denver, Chicago, Salt Lake City, or Washington, D.C.

I eventually got my luggage back a few days on (although they delivered it to my next-door neighbor), and I know my experience hardly compares to losing a child, but my God, these idiots should be out of business. Whenever possible, I take non-US carriers -- the difference in competence, in virtually every respect, is striking.
 
2012-08-15 03:29:59 PM  

dletter: WhyteRaven74: cman: You wanted union rules, you got union rules.

Yes lets blame everything bad on unions and not companies who treat customer service as annoyance.

I guess that is getting to the "culture" of the company. Because, in this case, we have a very specific thing as far as "why" she wasn't picked up ("Uh, I forgot")..... then, you have the customer service people who didn't seem to give enough care to the fact that they were put in "charge" of a 10 year old, and apparently she wasn't where she was supposed to be.

Any one of those people acting that way could be chalked up to "that person had a bad day, is a dick, etc"... multiple people acting in this way though shows some sort of company policy of "cannot deviate" from the rules.... ie, the person who says "My shift is ending" to the person pleading to know where their daughter is... is that just being a dick, or is it because there are some sort of draconian strict policies of how/when you can do your job. The guy who forgot, who knows, and it appears isn't really a direct employee of the airline. In any case, it comes down to a large group of people who don't have enough pride in their company/jobs to give a shiat. Is that bad company hiring practices, or a bad environment grooming the employees that way?


Most big companies succeed entirely in spite of themselves, thanks to the 10% of employees who keep the whole ship running and go far above and beyond out of some misguided sense of self-sacrifice tied to their pride. None of those are ever the officers, and very few are management.

Airlines don't even have that. Like the military, they survive only via constant infusions from the public trough, so inefficiency and stupidity multiplies instead of being held in check by the hard need to make just enough to get through this year. They no longer have to care, so they just fire or burn out the few good ones that were floating them back in the day. Big companies purging everyone as they prepare to be sold or go under (while returning every penny to shareholders) are usually in the same boat, but might have a couple of decent workers left with the Fear of God/Unemployment motivating them.

Why do you think that commercial pilots are always drunk?
 
2012-08-17 03:40:49 AM  

Amphipath: moonage daydream: Nightshade50: Parents to airline: Lawsuit

I know it would of crossed my mind if I was a parent.

Would of, huh?

Yes. In his mind of wood.


I wish I remember what moron on this site said "it's a doggy dog world".
 
2012-08-17 03:41:50 AM  
Remembered, that is.
 
2012-08-17 04:49:25 AM  

moonage daydream: I wish I remember what moron on this site said "it's a doggy dog world".


Probably a Sports Night fan.
 
Displayed 12 of 162 comments

First | « | 1 | 2 | 3 | 4 | » | Last | Show all

View Voting Results: Smartest and Funniest


This thread is archived, and closed to new comments.

Continue Farking
Submit a Link »
On Twitter





In Other Media


  1. Links are submitted by members of the Fark community.

  2. When community members submit a link, they also write a custom headline for the story.

  3. Other Farkers comment on the links. This is the number of comments. Click here to read them.

  4. Click here to submit a link.

Report