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(CBC)   United Airlines loses 10-year old girl flying to summer camp. Airline representative to little girl: "we can't help you" ... Airline representative to parents: "Sorry, my shift is ending". Anger ensues   (cbc.ca) divider line 162
    More: Fail, Chicago's O'Hare, O'Hare, Traverse City, customer service representative, airlines  
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18034 clicks; posted to Main » on 14 Aug 2012 at 4:19 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-14 04:36:56 PM  

FrancoFile: pippi longstocking: If you can afford use frequent flyer miles to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it are a cheapass and probably a bad parent.


I don't understand this. If you have them, why wouldn't you use them? Is the seat somehow tainted because it was paid for with miles instead of money?
 
2012-08-14 04:37:12 PM  

blatz514: I've only connected through O'hare once. I know we're ripping the airline here, but O'hare's customer service sucks balls too.

"We can't find your ticket." "Go stand in the back of that line and wait 'till we figure it out."


To be fair, the entire airport is a shiatshow. Especially terminal 5.
 
2012-08-14 04:37:46 PM  

cman: You wanted union rules, you got union rules.


Deal with it


They outsourced to non-union 3rd party to deal with unaccompanied minors.

/win win for everyone??
 
2012-08-14 04:38:16 PM  

cman: You wanted union rules, you got union rules.


Deal with it


Why should an employee have to work late because you failed as a parent. It's not the employees problem. The parents should have the child taken away for even letting a 10 year old fly alone in the first place
 
2012-08-14 04:38:38 PM  

Fish in a Barrel: FrancoFile: pippi longstocking: If you can afford use frequent flyer miles to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it are a cheapass and probably a bad parent.

I don't understand this. If you have them, why wouldn't you use them? Is the seat somehow tainted because it was paid for with miles instead of money?


Because you're using something you most likely got for flying a farkwad of miles for business, aka you're not home much, ergo you want to kick the rugrat out of the house whenever you are home.

/only partially a troll
 
2012-08-14 04:39:30 PM  
Well, with the proceeds from the lawsuit, the kid will be able fly to summer camp on a private jet next year.
 
2012-08-14 04:39:43 PM  

Cheron: I suppose you could just call Chicago police and report a missing child.


Better yet, claim the airline KIDNAPPED!!! their child.
 
2012-08-14 04:40:11 PM  
My brother and I flew by ourselves from (yay, no parents!) Indiana to California to spend the summer with our grandparents. I was actually kinda scared shiatless. However, this was back in the late 80's. Really, really good service though. The flight attendants constantly checked on us during the flight and then there was someone waiting for us at the gate and took us to where we needed to go next.

But today, fark that!
 
2012-08-14 04:41:04 PM  
Also, pretty sad how low the Airline industry has gone in so short a time.
 
2012-08-14 04:42:31 PM  

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.
 
2012-08-14 04:42:48 PM  

dletter: cman: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

It is a service offered by the airlines. Airline staff are supposed to be watching the children.

Granted, but, as stated... we can hardly trust the airlines with our luggage. But, there are probably sometimes legit reasons for emergency purposes to get your kid across the country by themselves. But, if you are from San Francisco, I can't imagine what the hell that summer camp in Traverse City, MI had that is so awesome you had to fly your kid out to it by themselves for it.


Being from SF myself, probably... Sun.

/and warmth
 
2012-08-14 04:42:48 PM  

FrancoFile: pippi longstocking: If you can afford use frequent flyer miles to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it are a cheapass and probably a bad parent.


Why? Its as good as cash. Had they paid regular money they wouldn't have received a different level of service.
 
2012-08-14 04:43:13 PM  
"When local news in San Francisco took an interest in the Klebahn's story in August, the airline responded. "

Coincidence! They were ALWAYS going to give this matter the highest priority. The media intervention more than likely SLOWED the process, due to having to involve media representatives!


"And on Aug. 13, company officials released a statement saying they had apologized to the family and are "reviewing the matter."

PROBLEM SOLVED! Internal reviews are always the best solution!
 
2012-08-14 04:43:36 PM  
A long, derpy battle about this started on Flyertalk's United forum yesterday. It amazes me that there still exist United Airlines apologists, given how much that airline has gone into the tank in the past year.

That said, some of them do make a valid point -- the airline never actually lost the kid; instead they simply told the kid to sit down and be quiet at the gate waiting for the unaccompanied minor folks to help her to her new flight (which they eventually did), but that this made her late. Also they lost her bag, which is the new normal on UA. But there is no suggestion she ever went for a period with no airline-employed adult there watching her. Instead it is that those people were their typical, ORD less-than-useful selves.
 
2012-08-14 04:44:50 PM  

I May Be Crazy But...: Wrecking little girls


Sounds like a punk rock group doing covers of the Sex Pistols.
 
2012-08-14 04:45:29 PM  

Warlordtrooper: cman: You wanted union rules, you got union rules.


Deal with it

Why should an employee have to work late because you failed as a parent. It's not the employees problem. The parents should have the child taken away for even letting a 10 year old fly alone in the first place


Because you paid an additional $99 for them to escort the kid.
 
2012-08-14 04:45:43 PM  

Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?


Awesome ones? Non helicoptery ones? Sent our kids multiple times, they had a blast, knew what to do and how to change planes; it was an adventure. No fun having your boat anchor parents tagging along. Your kids will grow up if you let them. At the time, we paid the fee, and it was actually required for under 13 as I recall.
 
2012-08-14 04:45:48 PM  

cman: You wanted union rules, you got union rules.


Deal with it


You want privatized "services," you got privatized "services." Who dropped the ball first?
 
2012-08-14 04:46:24 PM  
How come those moral authority "B b b b but the children!" types never jump on trying to get their elected officials to pass legislation ENSURING that an airline NEVER ignore/lose a precious snowflake because JESUS.

I mean, it seems slightly less ridiculous than trying to pass bills to ban gay people or Satan.
 
2012-08-14 04:47:06 PM  

farkityfarker: The kid couldn't know her connecting flight number and look at the screen to see what gate it was departing from and go to that gate?

Was this a camp for "special" kids?


I'd guess that airlines don't allow children to board all by themselves. Airports are confusing enough for adults, let alone a behemoth like O'Hare.
 
2012-08-14 04:47:12 PM  

kemosabe: My brother and I flew by ourselves from (yay, no parents!) Indiana to California to spend the summer with our grandparents. I was actually kinda scared shiatless. However, this was back in the late 80's. Really, really good service though. The flight attendants constantly checked on us during the flight and then there was someone waiting for us at the gate and took us to where we needed to go next.

But today, fark that!


I concur, born in 1984 and traveled multiple summers to my nanny's in Guadalajara alone. Not a single problem evah, even without cell phones and such. I wouldn't go as far as not allowing my kids one day to do the same, especially since phones are a dime a dozen. Shouldn't have been a problem but there was, she made it to camp, eventually. Customer service should be doing more than reimbursing them for their troubles. Like say, free summer camp the following summer.
 
2012-08-14 04:47:21 PM  
As much as people biatch about the airlines, they have brought flying to unprecedented levels of safety not known even 20 years ago. To me, that's the most important issue.
 
2012-08-14 04:47:24 PM  
Unaccompanied minors break my freaking heart every time I see one.
 
2012-08-14 04:51:03 PM  

xanadian: scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.

I used to fly cross-country by myself (with greeters at each stop, of course) at age 8 to go visit my dad. It never bothered me in one bit. Yeah, airline employees back then seemed to care more.


Me too (not your dad). Used to fly once or twice a year unaccompanied, cross country to visit my grandmother. I'm not sure if I'd let my kid do the same. Back then customer service actually meant something. These days both the customers and the service is too many times sketchy at best.
 
2012-08-14 04:53:38 PM  

Warthog: Instead it is that those people were their typical, ORD less-than-useful selves.


That is a good point. O'Hare seems to be staffed entirely by misanthropes. Even compared to other airports they're notably hostile and unhelpful.
 
2012-08-14 04:54:03 PM  
Dletter: I can't imagine what the hell that summer camp in Traverse City, MI had that is so awesome you had to fly your kid out to it by themselves for it.

http://www.interlochen.org/
 
2012-08-14 04:55:04 PM  

heavymetal: FTFA:
In speaking with their daughter, the Klebahns discovered:

When Phoebe landed, no one was there to get her.
The attendants told their daughter they could not help her and to wait.
She asked three times to use a phone and they told her to wait.
Phoebe then missed her flight and informed a United employee and asked them to make sure the camp in Michigan knew she was late. She was told United would "take care of it."

While I agree United farked up big time and then did as little as possible to try to make it right (which considering what could have happened to the 10 year old in a big city airport while alone, there probably isn't anything they could do to make it up.); why didn't her parents equip her with a cell phone. I am not a parent but considering you can get a rechargable phone for $20, I would be darned if my kid would be going on a trip like that without one. It probably would have resolved the missing kid proble a lot quiker too. Just my opinion.


Don't know for sure, but a lot of summer camps, like schools, have no cell phone rules. Kids have been traveling alone safely by airplane for decades. It's a very controlled environment and in truth, the kid was never lost or never in any danger.
 
2012-08-14 04:56:09 PM  

MorePeasPlease: scottydoesntknow: I flew when I was 9 to Chicago from Houston and it was awesome, even got to go in the pilot's cabin and got some of those pin-on wings. Nowadays, no way in hell.

Me too, back in the 70's they let me peek in the cockpit and get wings (I liked movies about gladiators).
It was with a heavy heart that I had to tell my daughter on her first flight that she wouldn't get to do that cool stuff nowadays.

Then, since we were the last folks off the jet, they told her to come on up and sit in the pilot's seat, grab the yoke, put on a headset and and talk on the intercom.

Thanks a lot for making me look like a dick, cool airline crew.


I can remember being able to climb into the cockpit and play with the radios and headsets, too, only I got tasered, arrested, and stuck in a room with a bunch of angry guys in uniforms for it. Apparently they don't like it when drunken forty year old men play pilot.
 
2012-08-14 04:56:24 PM  
Next time, take your kid to camp yourself?
 
2012-08-14 04:57:46 PM  
^ just a hunch ^
 
2012-08-14 05:00:59 PM  

Barbecue Bob: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.


Well, they didn't stow the kid with the luggage.
 
2012-08-14 05:01:34 PM  

Kaka: Unaccompanied miners break my freaking heart every time I see one.

He's all alone :(
img163.imageshack.us
 
2012-08-14 05:01:37 PM  

Burning_Monk: But, if you are from San Francisco, I can't imagine what the hell that summer camp in Traverse City, MI had that is so awesome you had to fly your kid out to it by themselves for it.

Being from SF myself, probably... Sun.

/and warmth


I was going to say "normalcy", but I suspect they were going to Interlochen. Interlochen is Michigan's destination for over-privileged shut-ins.

Traverse City does have extensive beaches, proximity to the prettiest of the Great Lakes, and is adjacent to one of the largest sand dunes in the United States.
 
2012-08-14 05:01:51 PM  
It's been touched on, but I have to reiterate. We don't let our 13-year-old daughters walk to the corner store without a cell phone. How you could send a child across the country without one blows my mind.
 
2012-08-14 05:03:23 PM  

scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.


Exactly what I came here to say. I wouldn't let a ten year old girl run to Walgreens a block away for aspirin, let farking along fly across the country.by herself
 
2012-08-14 05:03:25 PM  
They mailed a package, and the package got lost. It happens.

/won't be mailing my daughter anywhere
 
2012-08-14 05:04:39 PM  

Zombieman: Kaka: Unaccompanied miners break my freaking heart every time I see one.
He's all alone :(
[img163.imageshack.us image 469x600]


You've lost me.
 
2012-08-14 05:06:45 PM  

Kaka: Unaccompanied minors break my freaking heart every time I see one.


I flew to Phoenix this summer alone!

/34yo..acts like a 10yo most of the time
 
2012-08-14 05:07:40 PM  

pippi longstocking: If you can afford to send your 10 year old to a summer camp across states you can afford another goddamn ticket for yourself, or pay a family member to do it.


The camp was probably Interlochen Arts Camp. It's pretty much one of a kind. It's intensive, lasts several weeks (or the whole summer), and attracts high level faculty from around the nation. It's not a summer camp put on by your local directional university where it's a week long and all of your counselors are 20 year old college kids. For some parents, it's important-even if it represents major financial sacrifice. After paying for it, they might not have been able to afford two more round trip tickets for an adult (take the kid to Michigan, go home. Go to Michigan in 5 weeks, pick up kid.). It's not unreasonable to expect that, if you pay for unaccompanied minor service, that you actually get...well...service. That's what it's there for.
 
2012-08-14 05:08:28 PM  

scottydoesntknow: There's no way in hell I would let my 10-year-old daughter fly alone. I barely trust these farkers to get my luggage to the same place, much less a live human being.


i was on a flight to england a few years ago with an unaccompanied infant.

no i am not kidding, it was a screaming child brought on by the staff, placed in the seat and strapped in. the two people on either side of it pitched a bit of a fit, but the airline basically told them to deal with it or get off the plane. blew my mind
 
2012-08-14 05:08:38 PM  

Barbecue Bob: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.


It's lose luggage. They don't loose it, they lose it.
It's only 4 letters.
 
2012-08-14 05:09:30 PM  

Zombieman: Kaka: Unaccompanied miners break my freaking heart every time I see one.
He's all alone :(
[img163.imageshack.us image 469x600]


Well played Sir.

/I weep
 
2012-08-14 05:10:49 PM  

Inflatable Rhetoric: It's lose luggage. They don't loose it, they lose it.


Paging rotsky, rotsky please pick up the white courtesy phone.
 
2012-08-14 05:11:13 PM  

Warlordtrooper: cman: You wanted union rules, you got union rules.


Deal with it

Why should an employee have to work late because you failed as a parent. It's not the employees problem. The parents should have the child taken away for even letting a 10 year old fly alone in the first place


2/10
Too obvious.
 
2012-08-14 05:11:17 PM  

The Bestest: Zombieman: Kaka: Unaccompanied miners break my freaking heart every time I see one.
He's all alone :(
[img163.imageshack.us image 469x600]

You've lost me.


You too? Go sit with Phoebe. But not too close.
 
2012-08-14 05:11:35 PM  
Unfarking acceptable. not just losing the kid but out sourcing the escorts for non accompanied minors.
 
2012-08-14 05:15:23 PM  
Back in the 80s my mom and I took a cross country flight -- I was maybe 8 at the time. She and I sat next to each other the whole way, played card games, etc. The flight attendants were super nice to me -- gave me a set of plastic pilot's wings, gave me a tour of the cockpit during the flight (a pre-9/11 world) and I got to meet the pilots. My mom and I thought it was great that they were being so cool to me.

When we landed, the flight attendants came to "get me." My mom explained we were flying together -- that she was my mom. Like "Do you think I'm the nicest lady in the world, playing cards with a strange kid for five hours?" The flight attendants freaked the fark out. Apparently they knew there was a kid flying alone on the flight, and they thought I was that kid. So some poor little kid was on a flight full of strangers, and by that time probably wandering around the terminal.

So based on this article and my 25 year-old anecdote, this shiat happens all the time.

/csb
 
2012-08-14 05:15:24 PM  
In 1983 my older bro and I flew from Glasgow (Prestwick really) to Bozeman Montana with a stop overnight in Minnepolis with my Uncle. Had a great time, crew treated us nicely, and even got us bumped up to first class during the Billings to Bozeman leg (like 20 minutes). Paper tickets and all of it. Escorted on, escorted off, but got a seat right next to the galley so the squad could keep an eye on us. Survived it, but that was before PROFIT was the most important thing. And flying wasn't about moving the sheep I mean Airline Profit Units around. Flying has gotten just worse and worse and worse. It saddens me.

Now I wouldn't let my kids do anything other than a direct connect where I walk them onto the plane and somebody I have blood relations to walks them off of the plane.

Never do a connection!
 
2012-08-14 05:15:45 PM  

Inflatable Rhetoric: Barbecue Bob: Farkin_Crazy: What parent in their right mind lets a 10 year old fly unattended across the country?

Came to say this...
/This.

Airlines loose luggage every day. You're going to send your 10 year old kid alone with them?
Idiot parents.

It's lose luggage. They don't loose it, they lose it.
It's only 4 letters.


Maybe they let it out to run around. You know, give it a little taste of freedom.
 
2012-08-14 05:16:01 PM  
Considering what I went through the last time I flew, if I ever have to again (meaning that should there be no alternative), I will wear flip-flops instead of shoes, suspenters instead of a belt, only have one or two carry-ons (no big luggage that can be lost), and will forget about eating until I arrive at my destination.
 
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