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2414 clicks; posted to Business » on 08 Aug 2012 at 10:08 AM (4 years ago)   |   Favorite    |   share:    more»

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Walmart cares about as much about their TLEs as a fly cares about whose shiat they're eating.

CSB time - friend of mine, through various routes, ended up managing a TLE. Last manager had been arrested on site for theft, along with half the techs. When it came time to inventory, she ended up calling the DM and telling him she wasn't going to be responsible for how badly the inventory was going to come out. DM didn't understand until he came down and saw a bookcase full of wiper blades and cheap fluids with inventory prep labels for tires and other high-ticket items. They checked the records, sure enough, it had been counted that way the year before, and no one above store level had noticed.

She ended up transferring out after that.

My dealer changes the oil in my car because it's free while under warranty.

I am the only person who changes oil in my girlfriend's car because of idiot grease monkeys like in this article.

I changed tires for about 18 months while in college at Sears. We leased some garage space to Jiffy Lube as well. These oil change guys were the dumbest, most incompetent people I've ever met.

Additionally, they don't generally care what grade oil you ask for, they just pump in whatever is handy and the filters are the absolute cheapest the company can source.

/Do it right; do it yourself.

When it was confirmed that there was no leak, Liz asked the first tech if he was the person who had done the oil change. He admitted he was and then gave her the explanation for why her engine had no oil in it -- "I put the oil into the transmission."

Now I'm no genius with cars, but I certainly know what fluid goes where. It's even labeled! How...how the fark do you even do that?

I'm new to car ownership, and I am planning on getting an oil change this upcoming weekend. This type of story makes things scary.

Never mind my engine, this makes my teeth hurt. I'm going to get lubed.

At least he didn't put coolant in the transmission. Metal flakes in your engine block may be sufficiently cleared by a few flushes. Coolant in your transmission will eat the surfaces off nearly everything in it.

When it was confirmed that there was no leak, Liz asked the first tech if he was the person who had done the oil change. He admitted he was and then gave her the explanation for why her engine had no oil in it -- "I put the oil into the transmission."

Idiot.

Ratica: I'm new to car ownership, and I am planning on getting an oil change this upcoming weekend. This type of story makes things scary.

Don't take it to Walmart, you'll be fine.

Ask the dirtiest person in the shop to change your oil. Never trust a clean person.

bambi121899: How...how the fark do you even do that?

Because he was stoned at the time?

\it'd be my guess as to the answer with the guys at the local oil change place

FriarReb98: Because he was stoned at the time?

I had a customer once accuse me of stealing a bag of weed from his car.

My manager offered to call the police to investigate.

I got my oil changed at a Wal-Mart in the middle of a long road trip... thought twice about it.

I also checked the fill level before I left. The biatch at the counter wasn't amused.

I get my tires replaced at sears. I make a left turn out of the parking lot and the right rear tire flies off, it flies off, it flies the fark off! -- turning my van into a tripod! They sent this guy to tire college! Well, apparently he was sick on LUG NUT day!

Religious Freedom

tricycleracer: We leased some garage space to Jiffy Lube as well. These oil change guys were the dumbest, most incompetent people I've ever met.

There was a time when it was hard to sue Jiffy Lube for damages because the line was so long

bambi121899: Now I'm no genius with cars, but I certainly know what fluid goes where. It's even labeled!

All oil filler caps are marked with 710.

I do all my own, but I have acess to a lift, which makes things much easier.

IDK what the transmission fluid fill point is on this particualr car/truck, but on the one's I have owned, (mostly manuals, hondas), it's just a fill bolt on the side of the bellhousing. The place you put oil in is generally the modt obvious fill location under the hood. Definintely the only one mounted ON the engine, and I'm has the biggest cap as well.

This guy is just trying to say "whoops I screwed up," rather than "I failed to do half of my job entirely."

mainstreet62: Ask the dirtiest person in the shop to change your oil. Never trust a clean person.

A mechanic whose hands aren't greasy and fingernails aren't black at the end of a day isn't much of a mechanic.

/loves my local garage
//hates having to pay $110 for an oil change grinding_journalist: mainstreet62: Ask the dirtiest person in the shop to change your oil. Never trust a clean person. A mechanic whose hands aren't greasy and fingernails aren't black at the end of a day isn't much of a mechanic. /loves my local garage //hates having to pay$110 for an oil change

I just bought a brand-new car, but when we still had my wife's clunker (traded it in, somehow got $1,000 for it) I'd take it to the little hole-in-the-wall shop across from my office. When I took it to Merchant's for brakes, low and behold it cost me$600-plus - and they didn't even last a year. Merchant's claimed "caliper" problems three times with the car. Earlier this year when the brakes got all squishy again, the hole-in-the-wall place fixed them for $125, and they stayed fixed. I always tell people to take their business to small, hole-in-the-wall places - because they'll do it right because they have to, otherwise they're not going to be in business for long. National retailers don't give a shiat if their merchanics or clerks F up, because they know there are a million new slobs who will come in because they haven't been F'd over yet. Catsaregreen: grinding_journalist: mainstreet62: Ask the dirtiest person in the shop to change your oil. Never trust a clean person. A mechanic whose hands aren't greasy and fingernails aren't black at the end of a day isn't much of a mechanic. /loves my local garage //hates having to pay$110 for an oil change

I just bought a brand-new car, but when we still had my wife's clunker (traded it in, somehow got $1,000 for it) I'd take it to the little hole-in-the-wall shop across from my office. When I took it to Merchant's for brakes, low and behold it cost me$600-plus - and they didn't even last a year. Merchant's claimed "caliper" problems three times with the car. Earlier this year when the brakes got all squishy again, the hole-in-the-wall place fixed them for $125, and they stayed fixed. I always tell people to take their business to small, hole-in-the-wall places - because they'll do it right because they have to, otherwise they're not going to be in business for long. National retailers don't give a shiat if their merchanics or clerks F up, because they know there are a million new slobs who will come in because they haven't been F'd over yet. This and that. When I had my previous car my gear head uncle recommended I go to a shop owned by a friend of his from high school. It was a tiny place in the middle of an industrial district and you would miss it if you blinked. Every time I needed a repair done there they were always exceptionally fair on the price and the work stood up. Contrast that with the same vehicle being taken to a dealership for a simple tire rotation and me finding 3 of the 5 lugnuts rolling around in the hubcap a week later. Stories like this make me truly thankful that I have a competent and honest mechanic. duffman13: but on the one's I have owned, (mostly manuals, hondas), it's just a fill bolt on the side of the bellhousing. So basically, nothing about Ford Trucks. Or any slushboxes for that matter. the fill pipe is under the hood, you need quite a bit more AT fluid than you need oil for a manual. Still, The guy is an idiot. I have a local tire and brake guy do my 5000 oil changes and brakes. Have the dealer do the 10,000 mile ones, mostly cause of all the non oil change stuff. When it was confirmed that there was no leak, Liz asked the first tech if he was the person who had done the oil change. He admitted he was and then gave her the explanation for why her engine had no oil in it -- "I put the oil into the transmission." I stopped reading after this. In 20 years I have known/worked with 3 different people who had serious engine damage done by Walmart. Good luck with Jiffy Lube too. I worked at a reputable garage as a kid down the block from a Walmart. I have seen cars drive out of there with NO oil filters, spraying oil down the road, I've seen oil plugs left out, dirty oil put back in, transmission oil drained, then double the oil added then transmissions seize. Those shops have no training and pay minimum wage. Getting A/C serviced at Walmart is a scam also, they don't know how to repair air conditioner. When Walmart tests the amount of refridgerant in the car, your taking walmarts word how much is in the car. Walmart has no problem selling your own A/C refrigerant back to the customer. Catsaregreen: National retailers don't give a shiat if their merchanics or clerks F up, because they know there are a million new slobs who will come in because they haven't been F'd over yet. The problem is not that there are not any competent mechanics, its a problem with shop management. Too often "management" typed seem to be the guys who should not be selling shoes much less auto repair and maintenance. Most places use a flat rate pay system that often cheats mechanics forcing them to cut corners to "break even" Then there are the managers who consider the flat rate manual as gospel but fail to understand the manual is a GUIDE If an experienced technician sees that the book time is wrong and asks for more time be added to the estimate, management will ignorantly stick with the guide. Add this to already low pay rates for techs who often pay for their own education and training for newer technology. Add this to providing their own tools, at least$30,000 worth of tools just to perform most basic services. The smart guys are getting out into other fields while they can, and all you are left morans in front counter and the back shop.

But part of this problem is consumer viewpoint. Everyone thinks auto techs are crooks because they know some chowder head who is "good with his hands" telling them their brakes should not cost more than $20 bucks to fix. The truth is to get your brakes (or anything else) serviced correctly requires a competent technician with the correct training and using quality parts. The great techs will cost you some money, and just think about all the money you saved with chowder head when you kill a kid on a bike when your car wont stop. /you get what you pay for. I don't think I've ever seen a car or truck with a fill cap for a transmission - which tells me that this person took the transmission dipstick out, put a funnel in (hopefully) and filled the transmission with motor oil through the dipstick tube. ...and wouldn't he notice how fast it filled up? Do they have a manual that tells them exactly how much to fill that type of vehicle and they don't check the level when they're done? If there wasn't written proof I'd be screaming BS about all this. It's just so implausible. Bocasio: Getting A/C serviced at Walmart is a scam also, they don't know how to repair air conditioner. When Walmart tests the amount of refridgerant in the car, your taking walmarts word how much is in the car. Walmart has no problem selling your own A/C refrigerant back to the customer. I find it hard to believe any Walmart does any kind of A/C service. The technician is required to have certification, shop is required to have MACS certified equipment to provide services "for compensation" Land Ark: I don't think I've ever seen a car or truck with a fill cap for a transmission - which tells me that this person took the transmission dipstick out, put a funnel in (hopefully) and filled the transmission with motor oil through the dipstick tube. ...and wouldn't he notice how fast it filled up? Do they have a manual that tells them exactly how much to fill that type of vehicle and they don't check the level when they're done? If there wasn't written proof I'd be screaming BS about all this. It's just so implausible. Some ford models just to the inside of the oil cap is a "breather" line if you place the new oil gun into that breather the oil can go to the air filter and then your off to the races to find out where in the engine it ended up. Had to pull all the spark plugs to drain that oil, that customer came from Walmart too wrenchboy: Bocasio: Getting A/C serviced at Walmart is a scam also, they don't know how to repair air conditioner. When Walmart tests the amount of refridgerant in the car, your taking walmarts word how much is in the car. Walmart has no problem selling your own A/C refrigerant back to the customer. I find it hard to believe any Walmart does any kind of A/C service. The technician is required to have certification, shop is required to have MACS certified equipment to provide services "for compensation" The shop I was mentioning, the only person who could service A/C was the manager. Your correct in what you said. If the manager brought in a certain amount of money he could earn a modest bonus. mainstreet62: Ratica: I'm new to car ownership, and I am planning on getting an oil change this upcoming weekend. This type of story makes things scary. Don't take it to Walmart, you'll be fine. Ask the dirtiest person in the shop to change your oil. Never trust a clean person. I'll look for the guy that has clearly had his hand under the hood for the better part of the day. wrenchboy: Bocasio: Getting A/C serviced at Walmart is a scam also, they don't know how to repair air conditioner. When Walmart tests the amount of refridgerant in the car, your taking walmarts word how much is in the car. Walmart has no problem selling your own A/C refrigerant back to the customer. I find it hard to believe any Walmart does any kind of A/C service. The technician is required to have certification, shop is required to have MACS certified equipment to provide services "for compensation" I couldn't find anything about whether or not Walmart does A/C service on their Auto Care Center page, however I did find this at the bottom of the page: Important Walmart Disclaimer: All content, including but not limited to, recipe and health information provided in In Stores Now, is for educational purposes only. Such content is intended to supplement, not substitute for, the diagnosis, treatment and advice of a medical professional. Such content does not cover all possible side effects of any new or different health program. Consult your medical professional for guidance before changing or undertaking a new diet or exercise program. Advance consultation with your physician is particularly important if you are under eighteen (18) years old, pregnant, nursing, or have health problems. If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption. Allergens and their derivatives can have various names and may be present in some food brands but not others. If the ingredient list is not available on the food product, check with the food manufacturer, or do not consume the product. If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe from Walmart.com. Neither the author nor Walmart.com assumes any responsibility for errors, omissions or contrary interpretation of the subject matter herein. Product information is provided by the supplier or manufacturer of the product and should not be construed as advice. Walmart does not sponsor, recommend or endorse any third party, product, service or information provided on this site. LET THE BUYER BEWARE! Catsaregreen: I always tell people to take their business to small, hole-in-the-wall places - because they'll do it right because they have to, otherwise they're not going to be in business for long. This. I'd do basic replace-stuff-that-wears-out work on my own car (oil changes, transmission fluid changes, brake fluid and pads, etc.) because it was a learning experience and it's useful to have a sense for what's "normal" with the vehicle ("huh, that didn't used to be covered with oil..."). Once or twice a year I'd send a sample of the used engine oil off to Blackstone Labs to get tested to make sure nothing internal was awry. [Begin CSB] For anything else, I'd take it to a local shop that specialized in Toyotas. Mom & pop shop with three mechanics: "mom" ran the office, "pop" was a Toyota Master Mechanic, and the three other mechanics knew what they were doing. They knew their stuff, priced things fairly (oil changes were$26, all-inclusive. The Toyota dealer quoted my friend about $900 for some particular repair. This shop did it faster for about$150.), used genuine Toyota parts, and had a no-nonsense warranty. No upselling or other shadiness either.

They were willing to go out of the way for customers, particularly when things seem to be high priority: one morning I was coming down from the observatory when my left-front wheel would emit a scary grinding noise and the car would pull to the left when I'd apply the brakes. I called the shop at 5am, left a message, and asked if they could check it out sometime later that day before I had to head back up the mountain. They called back 10 minutes after opening and said "come in whenever you want, we'll drop what we're doing and check it out" and they did. Turns out it was just a small rock between the pad and rotor and they initially refused to take my money for taking a look at it (though I managed to convince them to take $10 and an IOU for brownies). Still, it was nice that they were willing to make their time available like that. [End CSB] Taking your vehicle to Jiffy Lube or Wal-Mart for maintenance is stupid. Sure, you might save a couple bucks now, but I'd much rather pay an extra$5 or so and have someone who's actually qualified do work on the vehicle. It is, after all, the most expensive machine most people will ever own.

When I was Certified to give vehicle state inspection/emissions in Texas, I had to spend the day at the Department of Highway Patrol to get certified. At the start of the training an officer came in and called out names. Half the class about 15 techs names were called and asked to step outside. The folks were detained or arrested because ALL had warrants for their arrest

My wife took her car somewhere and had the transmission fluid changed. When she got it back she said it was shifting funny so I looked at it and the fluid was all bubbly.

Instead of using the line on the dipstick the moron had filled it to the notch that locks the dipstick in place in the tube. He'd overfilled it by about 2.5 quarts. Fortunately, we got it drained before it blew any seals or damaged anything in the transmission.

Auto mechanics are like IT people. Some of them know just enough to be incredibly dangerous and talk some technobabble and some of them are freakin' geniuses in the arcane inner workings of their trade, and it's almost impossible for a layperson to tell them apart until it's too late.

/ although, I think I'd just go ahead and assume that anybody working at a Wal Mart shop is probably the babbling kind
// seriously, who gets their car worked on at Wal Mart? That's just begging for trouble

/I wouldn't trust use:

/ Firestone
//Jiffy Lube
///Walmart
/The transmission place ? Amaco
/Sears
/Any corporate chain, they have professional lawyers and It's your word against them if they screw you, it's your word against a corporation

If a garage has used cars for sale at their location, I would bet someone came in with a vehicle to fix and it got too expensive and they tricked the person into selling it to the garage to make up for bill, but (miracle of miracles) the garage was able to repair the vehicle for resale

Use Angie's List to find a good mechanic

CSB:

Once I got the oil changed at Wal-Mart. Drove home, 6 and 1/2 hours. Dad pops the hood and there was a screwdriver under there. Everything else checked out.

Hey, free screwdriver.

wrenchboy: Add this to already low pay rates for techs who often pay for their own education and training for newer technology. Add this to providing their own tools, at least $30,000 worth of tools just to perform most basic services. The smart guys are getting out into other fields while they can, and all you are left morans in front counter and the back shop. But part of this problem is consumer viewpoint. Everyone thinks auto techs are crooks because they know some chowder head who is "good with his hands" telling them their brakes should not cost more than$20 bucks to fix. The truth is to get your brakes (or anything else) serviced correctly requires a competent technician with the correct training and using quality parts. The great techs will cost you some money, and just think about all the money you saved with chowder head when you kill a kid on a bike when your car wont stop.

/you get what you pay for.

Bull-motherfarkin'-shiat.

I installed a completely new rear end in my Mustang with basic hand tools. And I don't mean I installed a preassembled axle; I pulled the ring and pinion and installed a completely new set. The only special tool I needed was a hydraulic press to install the new bearings, and those can be had for less than $500. There is absolutely nothing short of completely rebuilding the engine, transmission, or servicing the AC system, that cannot be done with a basic set of tools and some ramps or jackstands. Anyone that tries to charge you$200 for changing the brakes or $500 to install a new alternator is ripping you off, end of story. trotsky: CSB: Once I got the oil changed at Wal-Mart. Drove home, 6 and 1/2 hours. Dad pops the hood and there was a screwdriver under there. Everything else checked out. Hey, free screwdriver. Yeah, I've done that... Installed a new trailor hitch and wiring, drove from Texas to Maryland, opened the hood to do an oil change and, oh look, that's where those wire strippers went... You would think working around aircraft would have taught me something about foreign object debris. trotsky: Hey, free screwdriver. God, I hope you didn't drink it. "I asked him for a rental, and he said that I would have to rent a car on my own" "Sure, let me just get you one from the Walmart rental fleet, ma'am." Nobody gives out cars anymore, it used to be if you dropped your car off at the dealer for some recall/warranty work they would give you one but not anymore. Sorry chick no free rental for you. Sucks what happened though. StrangeQ: wrenchboy: Add this to already low pay rates for techs who often pay for their own education and training for newer technology. Add this to providing their own tools, at least$30,000 worth of tools just to perform most basic services. The smart guys are getting out into other fields while they can, and all you are left morans in front counter and the back shop.

But part of this problem is consumer viewpoint. Everyone thinks auto techs are crooks because they know some chowder head who is "good with his hands" telling them their brakes should not cost more than $20 bucks to fix. The truth is to get your brakes (or anything else) serviced correctly requires a competent technician with the correct training and using quality parts. The great techs will cost you some money, and just think about all the money you saved with chowder head when you kill a kid on a bike when your car wont stop. /you get what you pay for. Bull-motherfarkin'-shiat. I installed a completely new rear end in my Mustang with basic hand tools. And I don't mean I installed a preassembled axle; I pulled the ring and pinion and installed a completely new set. The only special tool I needed was a hydraulic press to install the new bearings, and those can be had for less than$500.

There is absolutely nothing short of completely rebuilding the engine, transmission, or servicing the AC system, that cannot be done with a basic set of tools and some ramps or jackstands. Anyone that tries to charge you $200 for changing the brakes or$500 to install a new alternator is ripping you off, end of story.

If you only change one axel every couple of years then budget tools will do the job fine. When you have to replace three axels a day those budget tools will snap/warp/round off in less than a month. Now some of the "pro" brands are overpriced but the good stuff that will last a lifetime of daily use costs real money.

/if you pay peanuts you get monkeys

If she keeps getting the run around from Walmart, just take them to small claims court. Simple. And the "auto tech" too.

trotsky: CSB:

Once I got the oil changed at Wal-Mart. Drove home, 6 and 1/2 hours. Dad pops the hood and there was a screwdriver under there. Everything else checked out.

Hey, free screwdriver.

*fistbump* Cable guy left a nice universal screwdriver sitting on top of the phone box when we switched from analog to VoIP. Yoinks.

Bocasio: /I wouldn't trust use:

/ Firestone
//Jiffy Lube
///Walmart
/The transmission place ? Amaco
/Sears
/Any corporate chain, they have professional lawyers and It's your word against them if they screw you, it's your word against a corporation

If a garage has used cars for sale at their location, I would bet someone came in with a vehicle to fix and it got too expensive and they tricked the person into selling it to the garage to make up for bill, but (miracle of miracles) the garage was able to repair the vehicle for resale

Use Angie's List to find a good mechanic

this. I have been in the trade for about 10 years now, and just recently gotten out of it because there are way too many scammers out there just trying to make a buck

CSB - had a friend dumb enough to go to Wal-Mart Auto Center - they put the oil plug back in with an air wrench, stripped all the threads.

My wife's friend had the oil filter come off as she was leaving.

I wouldn't trust them to install an air freshener in my car

Went to Walmart once for an oil change. They broke the T-handle off of my oil dipstick. Frankly, I'm surprised they were able to get the hood open.

TNel: Nobody gives out cars anymore, it used to be if you dropped your car off at the dealer for some recall/warranty work they would give you one but not anymore. Sorry chick no free rental for you. Sucks what happened though.

My (Toyota) dealer offers a courtesy car if they're doing work due to a recall, or if they're installing accessories you requested on initial purchase that were on back order. Otherwise you can pay for a rental, or they have a courtesy shuttle service. I've usually been happy to just wait there for basic maintenance because they have a really nice waiting area and free wi-fi. It probably helps that they are one of the bigger dealers in the area and have lots of competition so they actually have to give pretty good service to compete.

/wouldn't have helped this lady though - Wal-Mart should be liable for all her repair and rental costs.

Norfolking Chance:

If you only change one axel every couple of years then budget tools will do the job fine. When you have to replace three axels a day those budget tools will snap/warp/round off in less than a month. Now some of the "pro" brands are overpriced but the good stuff that will last a lifetime of daily use costs real money.

/if you pay peanuts you get monkeys

A large C Clamp rarely goes bad.

Maybe the Wal-Mart tech was confused by the upside down 710 cap.

While in college I changed my oil, transmission fluid and fuel pump in the parking lot of the dorm. The maintenance guys let me dump my used fluids in their collection vats. Basic tools and a couple bottle jacks.

We swaped an engine out of a frat brothers pulp wood truck in the parking lot. 67 ford 1 ton tandem axle. She was a 'bute.

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