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(BusinessWeek)   American Express to shareholders: The might be a teeny-tiny hiccup in our next profit statement since the CFPB caught us doing illegal things and is going to make us refund a buttload of cash to customers   (businessweek.com) divider line 22
    More: Spiffy, CFPB, American Express, Capital One Financial Corp., Federal Deposit Insurance Corporation, false advertising, Discover Financial Services  
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3240 clicks; posted to Business » on 03 Aug 2012 at 12:14 PM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-03 12:20:23 PM
What did they do? Make their customers repay their loans? The horror!!!
 
2012-08-03 12:40:13 PM

RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!


Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things
 
2012-08-03 12:56:14 PM

Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things



Its hard to stay mad at AMEX. They're so good in the customer service department.
 
2012-08-03 01:16:51 PM
I used to have a BoA account, and would get calls every other day from a sales team trying to get me to buy credit monitoring and protection services (similar to Lifelock I suppose). I was never interested in them (@19.95/month it seemed steep). I'm guessing that type of thing is what the article refers to; its a bit light on the details.
 
2012-08-03 01:31:18 PM

Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Well to be fair, you don't expect genius from someone using that handle
 
2012-08-03 01:43:19 PM

jizzler: I used to have a BoA account, and would get calls every other day from a sales team trying to get me to buy credit monitoring and protection services (similar to Lifelock I suppose). I was never interested in them (@19.95/month it seemed steep). I'm guessing that type of thing is what the article refers to; its a bit light on the details.


I would always ask if the monitoring would alert me when BoA was taking money from my account for whatever nebulous fee they had dreamed up that month.
 
2012-08-03 01:58:24 PM
CFPB? The Corporation for Public Broadcasting? Just give them some tote bags and we'll be all square.
 
2012-08-03 04:09:59 PM

Iblis824: Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Its hard to stay mad at AMEX. They're so good in the customer service department.


Seriously, their customer service blows pretty much every other company out of the water.
 
2012-08-03 04:46:26 PM

insertsnarkyusername: Iblis824: Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Its hard to stay mad at AMEX. They're so good in the customer service department.

Seriously, their customer service blows pretty much every other company out of the water.



I don't like their whole deal about how they onlylet you pay off what you were statemented for and wont let you pay off anything higher than this amount (in case you had additional charges after the statement date and want to completely pay off your card each month).

I'm like, "here, here's my money, take it, its yours!". And they're like "noooooo, we dont' want your money. We're a for-profit corporation, so why on Earth would we want to accept payments from a customer?"
 
2012-08-03 05:28:03 PM

Goodfella: I don't like their whole deal about how they onlylet you pay off what you were statemented for and wont let you pay off anything higher than this amount (in case you had additional charges after the statement date and want to completely pay off your card each month).


I can pay off any outstanding charges prior to receiving a statement for it. I'm guessing that was a problem of the past.
 
2012-08-03 05:52:41 PM
See how the government regulations are destroying the work of the job creators?

/amidoingitriteguise?
 
2012-08-03 06:23:47 PM
That amex cash card is gold Jerry! Gold!
 
2012-08-03 09:48:18 PM
Meanwhile, I'm sure the nice people at AMEX dig into their own pockets to pay any fines, and don't pass those expenses on to their customers. Right?
 
2012-08-03 09:52:23 PM

insertsnarkyusername: Iblis824: Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Its hard to stay mad at AMEX. They're so good in the customer service department.

Seriously, their customer service blows pretty much every other company out of the water.


One of the clients I take calls for is American Express Publishing. They have this subscription book service where they offer a cookbook, travel book, appointment book, or pocket planner for free, and then send you other books and charge you full price. They are supposed to send announcement cards to let you know when the next book is being shipped out so that you can opt out, but no one gets the cards.

Plus, I get people who get transferred to the wrong department from AmEx customer service all the time. Some of their reps insist on warm transferring, even though it farks up our handle time (which should be two minutes). If I ever get a credit card, I'd rather get it from my credit union or my bank (USAA).
 
2012-08-04 10:41:46 AM
Please tell me how AmEx is always correct when it farks over Corporate employees and not the actual corporation for corporate debt. Go ahead. Tell me.
 
2012-08-04 02:40:51 PM
I'm going to use my refund from Amex to buy Amex stock.
 
2012-08-04 02:49:58 PM

Goodfella: insertsnarkyusername: Iblis824: Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Its hard to stay mad at AMEX. They're so good in the customer service department.

Seriously, their customer service blows pretty much every other company out of the water.


I don't like their whole deal about how they onlylet you pay off what you were statemented for and wont let you pay off anything higher than this amount (in case you had additional charges after the statement date and want to completely pay off your card each month).

I'm like, "here, here's my money, take it, its yours!". And they're like "noooooo, we dont' want your money. We're a for-profit corporation, so why on Earth would we want to accept payments from a customer?"


LOL WUT? I routinely make payments online for my AMEX that is more than the previous statement (to include newer charges).
 
2012-08-04 02:57:07 PM

twat_waffle: insertsnarkyusername: Iblis824: Magorn: RumsfeldsReplacement: What did they do? Make their customers repay their loans? The horror!!!

Wow. seriously there are people that White knight Credit Card Companies on the internet?

Had you taken the time to RTFA instead of coming here to post something stupid you'd know they got nailed for the same thing Capitol One did: selling worthless "protection services" to card members in violation of federal rules about how you market such things


Its hard to stay mad at AMEX. They're so good in the customer service department.

Seriously, their customer service blows pretty much every other company out of the water.

One of the clients I take calls for is American Express Publishing. They have this subscription book service where they offer a cookbook, travel book, appointment book, or pocket planner for free, and then send you other books and charge you full price. They are supposed to send announcement cards to let you know when the next book is being shipped out so that you can opt out, but no one gets the cards.

Plus, I get people who get transferred to the wrong department from AmEx customer service all the time. Some of their reps insist on warm transferring, even though it farks up our handle time (which should be two minutes). If I ever get a credit card, I'd rather get it from my credit union or my bank (USAA).


How does that work if you get a USAA American Express?
 
2012-08-04 03:35:47 PM

trotsky: Please tell me how AmEx is always correct when it farks over Corporate employees and not the actual corporation for corporate debt. Go ahead. Tell me.


You could have declined using the corp card.
 
2012-08-05 09:28:00 AM

lohphat: trotsky: Please tell me how AmEx is always correct when it farks over Corporate employees and not the actual corporation for corporate debt. Go ahead. Tell me.

You could have declined using the corp card.


Really? Because I am supposed to use my money and get reimbursed... sometime? What planet do you come from where you have four figures to use to buy company stuff and can wait to get the money back?
 
2012-08-05 11:26:38 AM

trotsky: lohphat: trotsky: Please tell me how AmEx is always correct when it farks over Corporate employees and not the actual corporation for corporate debt. Go ahead. Tell me.

You could have declined using the corp card.

Really? Because I am supposed to use my money and get reimbursed... sometime? What planet do you come from where you have four figures to use to buy company stuff and can wait to get the money back?


Because that's how the corp AMEX works. You, not the company, are responsible for the balance. You might as well earn the points on your card, not theirs.
 
2012-08-05 12:28:48 PM
www.blogcdn.com

I'll always remember Am Ex for the 24k Gold plated DeLoreans...
 
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