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(Arizona Star)   Exec loses job after YouTube rant at Chick-fil-A drive-thru   (azstarnet.com) divider line 660
    More: Interesting, Tucson  
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27501 clicks; posted to Main » on 03 Aug 2012 at 5:58 AM (2 years ago)   |  Favorite    |   share:  Share on Twitter share via Email Share on Facebook   more»



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2012-08-02 09:24:59 PM  
If the guy was marching outside the place with a sign or participating in a sit-in I'd be mad he was fired. This is not the case. This was purely dickish behavior.

I wouldn't want someone that stupid to be in charge of a company. Guy doesn't make good decisions.
 
2012-08-02 09:27:37 PM  

gimmegimme: Who should be disallowed from having a job based upon what they say on their own time?


That is for their employer to decide. When you own your own business and your employees decide to be total dickheads to a young girl (which is quite different than holding a sign at a rally but we'll let you slide on that) and proudly post it to the intertubes, you can give them the raise you think they deserve. The powers that be at Vante see things a little differently.
 
2012-08-02 09:27:46 PM  

gimmegimme: To be fair, if the person at the drive-thru were gay, they couldn't tell anyone at work or let anyone at CFA find out. The CFA stance on homosexuality is quite clear.


Huffpo had a story on gay people working at CFA. They're getting it from both sides. People sliding up to them and saying homophobic crap and also people berating and accusing them of being homophobes. Awful.
 
2012-08-02 09:27:51 PM  

penthesilea: If the guy was marching outside the place with a sign or participating in a sit-in I'd be mad he was fired. This is not the case. This was purely dickish behavior.

I wouldn't want someone that stupid to be in charge of a company. Guy doesn't make good decisions.


He was the CFO, in charge of the money.
 
2012-08-02 09:28:21 PM  

gimmegimme: But where do we draw the line?


WE don't draw the line anywhere.

Each company draws their own lines. Imagine if I show up to your house with a guy named Tony and tell you the government has decreed he must work for you and you must pay him and you can't fire him. And Tony smokes like a chimney in your living room, shiats up your toilet, and does his job poorly. You'd be upset about that, wouldn't you. It's not OUR place to tell people who to hire, it's THEIR place to hire the right people.


This guy is supposed to be an executive. He goes out of his way to be a dick to some innocent lady in a drive though window. If I was a company, his ass would be gone. Anyone can be trained up to do an executive's job fairly quickly. Most of it is stuff we already know how to do, the rest is basic accounting. The tough part is GETTING the job when there's an opening.

Since the positions are in demand, and everyone at your company is potentially qualified to do the job with a modicum of training, you can safely let this ass go. And while he's a meme, any company that touches his will draw fire from the public, so it's only good sense to stay away from him for the time being.

Now if he wasn't easily replaceable, he wouldn't have been let go so quickly. If he had been tactful, he wouldn't have posted the video on youtube. If you seek the limelight, remember that it's very hot and can easily burn you.
 
2012-08-02 09:29:15 PM  
He was the company's chief financial officer, not chief exec.

Bet his underlings are happy he's gone.
 
2012-08-02 09:32:13 PM  

doglover: gimmegimme: But where do we draw the line?

WE don't draw the line anywhere.

Each company draws their own lines. Imagine if I show up to your house with a guy named Tony and tell you the government has decreed he must work for you and you must pay him and you can't fire him. And Tony smokes like a chimney in your living room, shiats up your toilet, and does his job poorly. You'd be upset about that, wouldn't you. It's not OUR place to tell people who to hire, it's THEIR place to hire the right people.


This guy is supposed to be an executive. He goes out of his way to be a dick to some innocent lady in a drive though window. If I was a company, his ass would be gone. Anyone can be trained up to do an executive's job fairly quickly. Most of it is stuff we already know how to do, the rest is basic accounting. The tough part is GETTING the job when there's an opening.

Since the positions are in demand, and everyone at your company is potentially qualified to do the job with a modicum of training, you can safely let this ass go. And while he's a meme, any company that touches his will draw fire from the public, so it's only good sense to stay away from him for the time being.

Now if he wasn't easily replaceable, he wouldn't have been let go so quickly. If he had been tactful, he wouldn't have posted the video on youtube. If you seek the limelight, remember that it's very hot and can easily burn you.


Even though I don't disagree too strongly with what you've said, I just think that you sound too gung-ho in favor of corporations uber alles. I understand that an executive is different from a regular worker to some extent, but we are not our jobs. (And I love my job.)

1.bp.blogspot.com
 
2012-08-02 09:32:36 PM  
img703.imageshack.us

Enjoy unemployment ya showboatin' biatch.
 
2012-08-02 09:36:01 PM  

gimmegimme: FTA: "Vogel said the company has no stance on the gay marriage issue but has always hade a "good relationship" with Chick-fil-A. He said the company will consider contacting the employee Smith ambushed in an attempt to mend fences."

Jesus Christ. Welcome to America, in which there is no difference between you at work and you at home. While I do NOT like what this guy did at all, I take great exception to the idea that we are representatives of Dear Company at all times. It's not like the guy said, "Hello, I'm Jerk McJerkface, here on behalf of Vante, a provider of medical manufacturing solutions..."


It sounds like the two companies do business together.
 
2012-08-02 09:42:13 PM  

gimmegimme: He was the CFO, in charge of the money.


Thanks for the correction. I RTFA, but I guess my brain is well scrambled this late in the day.
 
2012-08-02 09:47:49 PM  

gimmegimme: , I just think that you sound too gung-ho in favor of corporations uber alles.


I'm not in favor of corporations as such.

I'm in favor of common farking sense. Mob mentality, knee jerk reactions, wasteful lawsuits,and general dickishness appall me.

This guy brought a very weak artistic hand to the table and played it very poorly and then posted it on youtube like a baboon waving his ass in air on the Serengeti.

Now if Sacha Baron Cohen had done this same bit, we'd all, including the woman at the table, be laughing our ASSES off because he's a seasoned performer and his offensive behavior is intentional and planed with entertainment value in mind. This dick just wanted to yell at someone.

If he was a comic or musician, he probably wouldn't even have been fired. As it was, he was an executive at a company run by people who've actually read Dale Carnegie's books.
 
2012-08-02 09:48:56 PM  

Dancin_In_Anson: She is cute. And a ginger. And she handled herself well.

Hopefully Mr. Smith will one day find himself asking her if she wants fries with her meal. He could use a solid dose of humility.


I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business. So I chuckled a bit when she wished him a nice day even while he was yelling at her. It's clearly part of the training, and she applied it well.

And fark this douchebag - yelling at a clerk for corporate policy is stupid, and a worthless gesture. Boycotts? Sure. Hollering at the help? It's like biatching at a slave for slavery.
 
2012-08-02 09:49:23 PM  
I was expecting more rant and fireworks and left disappointed. Yeah, he was a dick, but didn't raise his voice or anything completely outrageous.
 
2012-08-02 09:51:42 PM  
 
2012-08-02 09:53:02 PM  

Dancin_In_Anson: gimmegimme: Who should be disallowed from having a job based upon what they say on their own time?

That is for their employer to decide. When you own your own business and your employees decide to be total dickheads to a young girl (which is quite different than holding a sign at a rally but we'll let you slide on that) and proudly post it to the intertubes, you can give them the raise you think they deserve. The powers that be at Vante see things a little differently.


How many of you are in there?
 
2012-08-02 10:04:01 PM  

propasaurus: How many of you are in there?


In where?
 
2012-08-02 10:23:50 PM  

propasaurus: You libs are such hypocrites for defending this guy!!!


I know, right?
 
2012-08-02 10:26:46 PM  

Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.


They get fired if they don't respond with 'my pleasure' if you thank them.
 
2012-08-02 10:32:25 PM  

GAT_00: Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.

They get fired if they don't respond with 'my pleasure' if you thank them.


Well then that's training that works, isn't it? It sure beats hitting the local Wendy's and being greeted with "Wachoo want?" Or my absolute favorite (since I'm in the South): "Yeah?" That's how some employees greet you. Seems to me a little customer service training isn't outside the bounds in a fast food environment. After all, you'd be pretty pissed if the customer service line for your computer treated you the same way the guy at KFC does.
 
2012-08-02 10:34:04 PM  

Dancin_In_Anson: She is cute. And a ginger. And she handled herself well.

Hopefully Mr. Smith will one day find himself asking her if she wants fries with her meal. He could use a solid dose of humility.


A dose? Hopefully he OD's.

Not fatal, of course. One of those really bad ones with the shakes, some vomiting, then maybe detox where he hallucinates about spiders all over him.
 
2012-08-02 10:37:09 PM  

Lsherm: GAT_00: Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.

They get fired if they don't respond with 'my pleasure' if you thank them.

Well then that's training that works, isn't it? It sure beats hitting the local Wendy's and being greeted with "Wachoo want?" Or my absolute favorite (since I'm in the South): "Yeah?" That's how some employees greet you. Seems to me a little customer service training isn't outside the bounds in a fast food environment. After all, you'd be pretty pissed if the customer service line for your computer treated you the same way the guy at KFC does.


I think you've confused hospitality with ridiculously over the top rules.
 
2012-08-02 10:44:38 PM  

GAT_00: Lsherm: GAT_00: Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.

They get fired if they don't respond with 'my pleasure' if you thank them.

Well then that's training that works, isn't it? It sure beats hitting the local Wendy's and being greeted with "Wachoo want?" Or my absolute favorite (since I'm in the South): "Yeah?" That's how some employees greet you. Seems to me a little customer service training isn't outside the bounds in a fast food environment. After all, you'd be pretty pissed if the customer service line for your computer treated you the same way the guy at KFC does.

I think you've confused hospitality with ridiculously over the top rules.


"It's A Great Day In South Carolina!!"
 
2012-08-02 10:44:46 PM  

GAT_00: Lsherm: GAT_00: Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.

They get fired if they don't respond with 'my pleasure' if you thank them.

Well then that's training that works, isn't it? It sure beats hitting the local Wendy's and being greeted with "Wachoo want?" Or my absolute favorite (since I'm in the South): "Yeah?" That's how some employees greet you. Seems to me a little customer service training isn't outside the bounds in a fast food environment. After all, you'd be pretty pissed if the customer service line for your computer treated you the same way the guy at KFC does.

I think you've confused hospitality with ridiculously over the top rules.


www.jollybengali.net

Bullshiat! Heating and serving fast food is a life or death mission and we DON'T LEAVE A MAN BEHIND! I can't tell you how many times I've walked past the line and heard a puke-brained 17-year-old telling someone to "have a nice day." WRONG! We tell people, "My pleasure." Why? Because these men and women on the front lines are sacks of fecal matter barely smart enough to write their names on an application. They need to be molded and trained into less pathetic maggots who understand their place. They are SUPPLICANTS. They are the CANNON FODDER. HOOAH!

///I got your shake...I GOT YOUR FRIES.
///The best part of that chicken sandwich went down the front of your shirt!
///I'll bet you could suck-start the ketchup dispenser!
 
2012-08-02 11:05:03 PM  

Lsherm: That's how some employees greet you.


Also, I don't have this problem. Of course, I don't present myself as a "Hi, I'm better than you. Do my bidding lesser human."
 
2012-08-02 11:06:16 PM  

propasaurus: You libs are such hypocrites for defending this guy!!!


I assume you're being sarcastic, but here's a bite anyway!

The My Little Pony Killer: Pocket Ninja: I'm wondering how much time was spent by various stores preparing their employees for how to deal with situations like this.

Next to none.


Now, the girl has a point...but in the long run, if we aren't stuffing our face at your fast food restaurant, we're stuffing our face somewhere else. Find out where and get a job there because they suddenly had to put up the Help Wanted sign.
 
2012-08-02 11:08:10 PM  

GAT_00: Lsherm: GAT_00: Lsherm: I've noted in other threads that CFA's are extremely clean and their service is, bar none, the best in the fast food business.

They get fired if they don't respond with 'my pleasure' if you thank them.

Well then that's training that works, isn't it? It sure beats hitting the local Wendy's and being greeted with "Wachoo want?" Or my absolute favorite (since I'm in the South): "Yeah?" That's how some employees greet you. Seems to me a little customer service training isn't outside the bounds in a fast food environment. After all, you'd be pretty pissed if the customer service line for your computer treated you the same way the guy at KFC does.

I think you've confused hospitality with ridiculously over the top rules.


It's a matter of degree, but if my experience working in the fast food industry is any indication - you need to spell it out for some people, because some people are just that farking stupid. Especially in the hourly, front-line positions. For most of those employees, it's their first real job. They're going to suck at all aspects of it if you don't train them.

The Ritz-Carlton also applies the "my pleasure" rule (see page 407-082-1) - or look here.

So yeah, on the surface it sounds like a ridiculous rule, but the end result is clearly better service, even by people who don't know any better. It's that they bother to include that training to begin with that puts them ahead of the game.
 
2012-08-02 11:12:00 PM  
No matter what side of the debate you're on, there's a right way and a wrong way to get one's point across.

This was the wrong way.
 
2012-08-02 11:13:06 PM  

GAT_00: Lsherm: That's how some employees greet you.

Also, I don't have this problem. Of course, I don't present myself as a "Hi, I'm better than you. Do my bidding lesser human."


Yeah, that's the problem. Me. Fast Food workers would greet me like royalty after my "Hello" if only I didn't give off airs.

You know how you biatched about management the entire time the auto-industry was being bailed out? shiatty fast food service is a management issue.
 
2012-08-02 11:14:06 PM  

GreenAdder: No matter what side of the debate you're on, there's a right way and a wrong way to get one's point across.

This was the wrong way.


GreenAdder: No matter what side of the debate you're on, there's a right way and a wrong way to get one's point across.

This was the wrong way.


GreenAdder: No matter what side of the debate you're on, there's a right way and a wrong way to get one's point across.

This was the wrong way.

 
2012-08-02 11:14:55 PM  

Lsherm: They're going to suck at all aspects of it if you don't train them.


Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.
 
2012-08-02 11:19:52 PM  

GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.


Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.
 
2012-08-02 11:21:19 PM  

Lsherm: GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.

Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.


He seems like he didn't work as a teenager because he doesn't want to treat fast food workers as subhumans?
 
2012-08-02 11:23:21 PM  

gimmegimme: Lsherm: GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.

Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.

He seems like he didn't work as a teenager because he doesn't want to treat fast food workers as subhumans?


He seems like he didn't work as a teenager because he doesn't understand (or claims not to) how people can suck at the first job they ever had without training for every aspect of it.
 
2012-08-02 11:24:19 PM  
www.nationofblue.com
 
2012-08-02 11:25:13 PM  

Lsherm: gimmegimme: Lsherm: GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.

Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.

He seems like he didn't work as a teenager because he doesn't want to treat fast food workers as subhumans?

He seems like he didn't work as a teenager because he doesn't understand (or claims not to) how people can suck at the first job they ever had without training for every aspect of it.


You seem like you DID have a job as a teenager and needed an awful lot of training to be able to perform extremely basic tasks.
 
2012-08-02 11:26:33 PM  

gimmegimme: Lsherm: GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.

Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.

He seems like he didn't work as a teenager because he doesn't want to treat fast food workers as subhumans?


That's a little off-base. The point is that it is wise to train employees to be polite...not to "respect their betters." To respect the customer.

Training a kid to deal with customers isn't "civilizing the untamed," it's common sense.
 
2012-08-02 11:33:18 PM  
Typical CEO. Sees a problem and blames the person at the bottom of the totem pole.
 
2012-08-02 11:39:12 PM  

gimmegimme: Lsherm: gimmegimme: Lsherm: GAT_00: Lsherm: They're going to suck at all aspects of it if you don't train them.

Oh please, tell me more about how you educate the lower classes on how to respect their betters, and how you civilize the untamed.

Who said anything about lower classes? I'm talking about teenagers at their first job.

I'm going to go ahead and guess you didn't work as a teenager. You give off that vibe.

He seems like he didn't work as a teenager because he doesn't want to treat fast food workers as subhumans?

He seems like he didn't work as a teenager because he doesn't understand (or claims not to) how people can suck at the first job they ever had without training for every aspect of it.

You seem like you DID have a job as a teenager and needed an awful lot of training to be able to perform extremely basic tasks.


Oh go fark yourself. Customer Service is a skill that can be taught, should be planned for, and should be cultivated in any retail setting. If it isn't, then you end up with shiatty customer service because your base of employees will not, by definition, have the same background or inclination to provide a consistent level of service. If you don't develop a minimum level of service rules for interacting with customers, then your employees will continually redefine what constitutes "customer service" because they don't have any guidelines. And like a "casual dress" day at work - someone will always lower the bar farther than you thought possible.

Go to a Chik-Fil-A. They have better service than McDonald's, Wendy's, KFC, Popeye's, or any other comparable fast food joint. Why? They provided customer service training and a framework their employees should follow.

You seem like you've never worked with groups of people from disparate backgrounds, with no prior work experience, who gain valuable skills with customer service training. It's not a negative to train your employees to present a positive image to the customer at all times, or to train them that their 30 second interaction with a customer is a chance to build a relationship.

My local Popeye's has a cashier who dips and spits into a cup when he works the register. He doesn't handle the food, but do you think that's something that, just maybe, the management should take care of?
 
2012-08-02 11:39:16 PM  
Chik-fil-A: run by hateful asshats.

This dude: douuuuuuuuuche, and deserved to be fired, not for political views, but for displaying incredibly poor self control and boorishness in a format in which he could easily be connected to his place of work. This kind of person behaves inappropriately towards subordinates, and a sensible business should want no part of him.

I hope this is simple enough for all "sides" to understand.

/I guarantee you this dick treats waitstaff poorly
//and he's eaten spit a LOT
 
2012-08-02 11:55:25 PM  
What an asshat. Speech does have consequences, especially when you post a video of it YOURSELF. Embarrass yourself and show yourself to be an idiot with poor decision making skills, you shouldn't be too surprised when your employer kicks you in the ass to get rid of you. How the fark is ANYONE with a brain and common sense and decency not embarrassed by doing something like that? How? If you have a problem with the company, you don't take it up with the people at the bottom of the chain. That's just pure stupidity.
 
2012-08-02 11:57:24 PM  
Why? Why the hell do you think it is in any way acceptable to berate a teenage DRIVE THROUGH clerk about the CEO's political beliefs?

This reminds me of that asshat who went into a BP mini mart in like, Clevalnd or something, after the Deepwater Horizon explosian and spilled fountain soda everywhere and yelled at the guy working the cash register.
 
2012-08-02 11:58:24 PM  

what_now: Why? Why the hell do you think it is in any way acceptable to berate a teenage DRIVE THROUGH clerk about the CEO's political beliefs?

This reminds me of that asshat who went into a BP mini mart in like, Clevalnd or something, after the Deepwater Horizon explosian and spilled fountain soda everywhere and yelled at the guy working the cash register.


Who are you referring to? We've all pretty much called him an asshole.
 
2012-08-02 11:59:31 PM  

gimmegimme: what_now: Why? Why the hell do you think it is in any way acceptable to berate a teenage DRIVE THROUGH clerk about the CEO's political beliefs?

This reminds me of that asshat who went into a BP mini mart in like, Clevalnd or something, after the Deepwater Horizon explosian and spilled fountain soda everywhere and yelled at the guy working the cash register.

Who are you referring to? We've all pretty much called him an asshole.


I know. I'm agreeing.
 
2012-08-03 12:00:40 AM  
CFO? Like, Chief FOOLISH Officer, AMIRITE!? EH? EH!? *nudge nudge*

/Not cool
//Eff that guy
 
2012-08-03 12:12:02 AM  
Seriously, people need to not make low level flunkies the front liners in the culture wars. Having worked department store retail for too long, I can hardly force myself to say "Merry Christmas" anymore. We got boycotted by the same sort of idiots who are now going out of their way to buy Chick-Fil-A, and it would get us yelled at by those idiots who couldn't bring themselves to stop shopping but would decide to make their little culture war stand against the "War on Christmas" by yelling at employees. Regardless of how you feel on an issue, you're a moron to take it out on the people who are just trying to pay for college by selling you crap.
 
2012-08-03 12:24:10 AM  

rynthetyn: Seriously, people need to not make low level flunkies the front liners in the culture wars. Having worked department store retail for too long, I can hardly force myself to say "Merry Christmas" anymore. We got boycotted by the same sort of idiots who are now going out of their way to buy Chick-Fil-A, and it would get us yelled at by those idiots who couldn't bring themselves to stop shopping but would decide to make their little culture war stand against the "War on Christmas" by yelling at employees. Regardless of how you feel on an issue, you're a moron to take it out on the people who are just trying to pay for college by selling you crap.


I don't believe your story at all. For the past two weeks, the right wing has been reminding us that boycotts and protests are a communist tactic undertaken by left-wing jerks who want to stifle free speech.
 
2012-08-03 12:34:31 AM  
i49.tinypic.com
 
2012-08-03 12:37:04 AM  
What a douche.
 
2012-08-03 12:42:46 AM  
www.homoquotables.com
 
2012-08-03 12:43:35 AM  
I think I'm gonna stick it to the man by verbally abusing some desi in a hyderabad call center, and then I'm going to post a video of it on youtube.

/what a moron
//and that cathy character is a moron too
 
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